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客房部常用英语

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1 ***客房部常用英语 Housekeeping Dept. 一、 词汇 Vocabulary 1、 客房部 housekeeping department /dept. 2、 客房设施 room facilities 3、 标准客房（单、双人房） standard room (single ,double room ) 4、 豪华单、双人客房 deluxe single /double room 5、 商务套房 business suite 6、 豪华套房 deluxe suite 7、 总统套房 presidential suite 8、 大床 king-size bed 9、 两张标准床 twin beds 10、门 door 11、门把手 door handle 12、锁 lock 13、防盗眼/猫眼 spy hole / spy eye 14、衣柜 wardrobe 15、衣柜滑门 wardrobe sliding door 16、衣柜灯 wardrobe light 17、衣架 hanger 18、西装架 suit hanger 19、裙架 skirt hanger 20、裤架 trousers hanger 21、衣镜 dressing mirror 22、保险箱 safe box 23、小冰箱/小酒吧 mini bar 24、酒柜 cocktail cabinet 25、行李架 baggage rack 26、写字台 writing table 27、梳妆台 dressing table 28、抽屉 drawer 29、电视机 TV set(TV:television) 30、遥控器 remote control 31、咖啡桌 coffee table 32、椅子 chair 33、安乐椅 easychair 34、床垫 mattress 35、床头板 headboard 36、床头柜 bedside cupboard 37、挂画 picture 38、电话 telephone 39、文具用品 stationery 40、活页夹 folder/file 41、圆珠笔 ball pen 42、铅笔 pencil 43、信纸 writing paper 44、信封 envelope 2

45、服务指南 service directory 46、电话索引 telephone directory 47、电视节目指南 movie guide 48、宾客意见书 guest’s evaluation 49、厦门市导游图 guide map of Quanzhou 50、酒店简介 hotel’s brief introduction 51、房价表 room rates/room tariff 52、客房物品配置单/赔偿价格单 room equipment price list 53、饮料单 room drink list 54、记事本 memo 55、台灯 desk/ table lamp 56、床头灯 bed-side lamp 57、落地灯 floor lamp 58、壁灯 wall lamp 59、挂灯/吊灯 pendant lamp/ hanging pendant 60、吸顶灯 ceiling fitting lamp 61、应急灯 emergency lamp 62、卧具 Linen 63、床罩 bed cover(double people双人，individual单人) 64、枕套 pillow case 65、枕头/枕芯 pillow 66、床垫罩单 fitted sheet 67、床单 flat sheet 68、毛毯 blanket 69、鸭绒被 comforter 70、被子 quilt 71、地毯 carpet 72、大巾/浴巾 bath towel 73、中巾/毛巾 towel 74、细巾/手巾 hand towel 75、地巾/脚巾 floor towel/bath mat 76、浴巾架 towel rack 77、毛巾架 towel bar 78、防滑垫 skidproof mat 79、浴室、卫生间 bathroom, toilet 80、抽式面巾纸 facial tissues 81、浴缸 bathtub 82、浴帘 shower curtain 83、莲蓬头 shower head 84、水龙头 tap 85、电吹风 hair-dryer 86、镜子 mirror 87、插座/多功能插座 socket multi-function socket 88、剃须刀 shaver /razor 89、牙刷 tooth brush 90、牙膏 tooth paste 91、梳子 comb 92、香皂 soap 93、枧盅/肥皂碟 soap dish 3

94、洗发液 shampoo 95、沐浴液 bath foam 96、浴帽 shower cap 97、漱口杯 gargle cup 98、洗脸盆 washbasin 99、玻璃杯 glass 100、杯垫 coaster 101、抽水马桶 toilet /water closet 102、马桶水箱 water tank 103、厕纸 toilet paper (a roll of…一卷) 104、厕纸架 toilet paper holder 105、卫生袋 sanitary bag 106、拖鞋 slippers (a pair of …一双) 107、亮鞋擦 shoe shine 108、针线包 sewing kit 109、烟灰缸 ashtray 110、窗帘 curtain 111、滑动窗 sliding window 112、礼品袋 present bag 113、洗衣袋 laundry bag 114、洗衣单 laundry list 115、干洗及烫衣单 dry-cleaning and pressing list 116、烫衣板 ironing board 117、熨斗 iron /flat iron 118、送餐服务 room service 119、早餐门牌 doorknob menu 120、茶叶 tea 121、红茶 black tea 122、乌龙茶 oolong tea 123、茉莉花茶 jasmine tea 124、绿茶 green tea 125、咖啡 coffee 126、咖啡伴侣 coffee mate 127、糖 sugar 128、盖杯 lidded cup 129、袋泡茶 tea bag 130、冷水壶 cold water kettle /pot 131、热水壶 thermos bottle 132、汤匙 spoon 133、碟子 plate 134、托盘 tray 135、饮料 drink 136、可口可乐 coca-cola 137、喜力啤酒 Heneiken beer 138、百威啤酒 Budweiser beer 139、清凉茶 grassjelly drink 140、椰子汁 coconut milk 141、矿泉水 mineral water 142、元秘D wonbi-D drink 4

143、粒粒橙 snappy orange 144、红牛 redbull drink 145、“请勿打扰”牌 do not disturb 146、门框 door frame 147、开关 switch 148、空调 air conditioner 149、温度调节器 temperature adjuster 150、空调排格 air conditioner vent 151、烟雾感应器 smoke sensor 152、自动洒水器 sprinkler 153、垃圾桶 waste basket 154、紧急出口 emergency exit 155、服务按钮/铃 bell button /call button 156、赔偿 compensation 157、免费 free of charge 158、早餐卷 breakfast voucher 159、泡茶 make tea 160、铺床 make a bed 161、中国日报 China Daily 162、厦门晚报 Xiamen Evening newspaper 163、投诉 complaint 164、处理投诉 settle a complaint 165、无烟楼层 no smoking floor 166、微笑服务 smiling service 167、身份证 identity card /ID card 168、护照 passport 169、留言 leave a message 170、贵重物品 valuables 171、楼层服务台 floor station 172、楼层服务员 chamber maid /floor attendant 173、楼层领班 room supervisor 174、电梯 elevator /lift 175、胶水 glue 176、剪刀 scissors (a pair of …一把) 177、变压器 transformer 178、拉开窗帘 draw the curtains 179、拉上窗帘 draw back the curtains 180、照相机 camera 181、叫醒服务 wake-up call /morning call 182、健身设备 fitness facilities 183、健康秤 /体重计 bathroom scales 184、加床 extra bed 185、折叠床 /弹簧床 Foldaway bed /spring bed /rollaway bed 186、标准床 Standard bed

二、酒店客房术语 Special Terms 1、脏房 VD --------vacant dirty 2、空房 VAC -------vacant room 3、实房 OCC -------occupied room

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酒店各部门英文缩写

酒店各部门英文缩写

酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen收益管理经理 Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice)驻店经理Resident Manager总经理行政助理Executive Assistant Manager总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager总经理秘书Secretary to General Manager行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部 Staffing Relationship Department人力资源开发总监Director of Human Resources人事培训经理P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员Payroll Clerk培训主任Training Officer行政部主任 Executive Officer秘书Secretary员工事务长Staff Purser车队队长Driver Captain Chief Driver员工宿舍管理员 Dormitory Keeper员工餐厅勤杂工 Staff Restaurant Cleaner司机Driver更衣室管理员：Staff Lockers Rooms Keeper翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部 Auditor Department财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班 Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员 Night Auditor信用管理员Credit Clerk应收款管理员 A/R Clerk往来款结算员Accounting Clerk收入费用结算员 Accounting Clerk成本核算员 Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material食品保管员Storeroom Keep - F&B物资保管员 Storeroom Keep - Material餐厅收款员 F&B Cashier总台收款员 F/O Cashier市场营销部Sales & Marketing Division销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing 销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表Senior Sales Executive销售代表Sales Executive公关代表P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor高级客户经理Senior Account Manager资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk 销售中心主任Sales Center Supervisor礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager大堂副理Assistant Manager宾客关系经理 Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部 Chinese Restaurant Department西餐部 Western Restaurant Department厨房部 Kitchen Department管事部 Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager 宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager保健部主管Health supervisor康乐部Recreation and Entertainment Department 舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center SupervisorDJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant 锅炉工 Boiler配电工 Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager 保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department 商场部经理Shop Manager商场营业员Shop Assistant。

酒店各部门英文缩写

酒店各部门英文缩写

酒店各部门英文缩写总经理办公室：GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarket ing Commu nicatio ns DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部行政总厨 A.T.K Admi nistrative total kitchenFC---FINANCIAL CONTROLLER 财务总监行政总厨 A.T.K Admi nistrative total kitchen收益管理经理Revenue ManagerRECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairma n (Director)董事总经理Managing Director经济师Econo mist首席会计师Chief Accou nta nt总经理General Manager副总经理Deputy Ge neral Man ager (Vice)驻店经理Reside nt Ma nager总经理行政助理Executive Assista nt Ma nager 总经理秘书ExecutiveSecretary总经理室Executive Office (G .M office)机要秘书Secretary接待文员Clerk副总经理Vice Ge neral Man ager总经理助理Assista nt to Ge neral Man ager 总经理秘书Secretary to General Ma nager 行政秘书Executive Secretary人力资源咅E Human Resources Division人事咅E Personnel Department培训咅E Training Department质检咅E Quality Inspection Department 员工关系咅 E Staffing Relati on ship Departme nt 人力资源开发总监Director ofHuman Resources 人事培训经理P&T Ma nager人事部经理Personnel Manager 培训部经理TrainingManager质检部经理Quality Inspection Manager人事主任Personnel Officer 福利劳资员Payroll Clerk 培训主任Training Officer 行政部主任Executive Officer 秘书Secretary 员工事务长Staff Purser车队队长Driver Captai n Chief Driver员工宿舍管理员Dormitory Keeper 员工餐厅勤杂工Staff Restaura nt Clea ner 司机Driver 更衣室管理员：Staff Lockers Rooms Keeper 翻译兼英语教师：En glish Tran slator & Teacher 计戈U财务咅E Finance and Accounting Division 财务咅E Accounting Department 成本部Cost-control Department 采购部Purchasing Department审计咅 E Auditor Departme nt 财务总监Financial Controller (Director of Finance) 财务部经理Chief Accountant 成本部经理Cost Control manager 结帐经理Cashier Manager 信用审计经理Credit Manager 采购部经理Purchasing Manager 采购部主管Purchasing Officer 总出纳Chief Cashier 仓储领班Store Room Captain 营业点结帐领班F&B Cashier Captain 总台结帐领班F/O Cashier Captain 夜审计员Night Auditor信用管理员Credit Clerk 应收款管理员A/R Clerk 往来款结算员Accounting Clerk 收入费用结算员Accounting Clerk 成本核算员Cost Clerk 验货员Receiving Clerk 信息管理员In formation System Clerk 文员Secretary 食品采购员Purchasing Clerk - F&B 物资采购员Purchasing Clerk - Material 食品保管员Storeroom Keep - F&B 物资保管员Storeroom Keep - Material 餐厅收款员F&B Cashier 总台收款员F/O Cashier市场营销部Sales & Marketing Division 销售部Sales Department公关咅E Public Relation Department市场营销总监Director of Sales and Marketing 销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表Se nior Sales Executive销售代表Sales Executive公关代表P.R. Represe ntative 公关部经理Public Relation Manager 公关部主任Public Relation Supervisor 高级客户经理Senior Account Manager 资深美工Senior Artist 美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department 客房部（管家部）Housekeep ing Departme nt 预订咅E ReservationDepartment 宾客关系主任Guest Relation Officer 资深销售中心预订员Sales Center Senior 销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge 行李员Reservati on Clerk Bellboy 女礼宾员Door Girl 礼宾司Door Man客房总监Director of Housekeeping 前厅部经理Front Office Manager 前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager 宾客关系经理Guest Relation Manager 礼宾主管Chief Concierge 客务主任Guest Relation Officer 接待主管Chief Concierge 接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper 房务中心文员Room service Clerk 楼层主管Floor supervisor 楼层领班Floor Captain 客房服务员Room Attendant 洗衣房经理Laundry Manager 公卫主管：PA Supervisor 洗衣房主管：Laundry Supervisor 布草主管：Un iforms Supervisor 服务中心领班：Service Ce nter Capta in 公卫领班：PA Captai n 水洗领班：Lau ndry Cap ta in 干洗领班：Dry Clea n Captai n布草领班：Un iforms Capta in 仓管员：Store man 清洁工：P.A. Man 客房服务员：Room Atte ndant 缝纫工：Seamstress 熨烫工：Presser 洗涤工：Washer餐饮部Food & Beverage Division中餐咅 E Chin ese Restaura nt Departme nt 西餐咅 E Wester n Restaura nt Departme nt 厨房咅E Kitche n Departme nt管事部Steward Departme nt餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Wester n Restaura nt Ma nager 中餐厅经理Chi nese Restaura nt Man ager 咖啡厅经理Coffee Shop Manager 餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress 传菜Bus Boy, Bus Girl 行政总厨Executive chef 中厨师长Sous Chef(Chinese Kitchen) 西厨师长Sous Chef(Western Kitchen) 西饼主管Chief Baker 点心工：Pastry Cook 烧味厨师：Grill Chef 厨工：Cook Assistant 管事部：Steward Departme nt总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher 管事清洁工：Clea ner 宴会销售部经理：Ban quet Sales Ma nager 宴会销售主任：Ban quet Sales Officer 中餐部经理：Chi nese Restaura nt Man ager 西餐部经理：Wester n Restaura nt Ma nager 营业部经理：Sales Man ager 酒水部经理：Beverage Ma nager。

客房部英语1

客房部英语1

客房部英语一、词汇1、客房设施room facilities3、门把手door handle5、锁lock6、猫眼/防盗眼spy eye7、衣柜wardrobe / closet9、衣柜灯wardrobe light10、衣架hanger14、浴袍bath robe15、拖鞋slippers16、亮鞋擦shoe shine17、穿衣镜dressing mirror18、保险箱safety box19、密码password20、小冰箱/小酒吧mini bar21、冰桶ice cube bucket22、冰块ice cube23、酒柜cocktail cabinet24、饮料单room drink list25、行李架baggage rack26、礼品袋present bag27、洗衣袋laundry bag28、洗衣单laundry list29、干洗及烫衣单dry-cleaning and pressing list30、熨斗iron31、写字台writing desk32、烫衣板ironing board33、梳妆台dressing table34、抽屉drawer35、电视机TV set36、遥控器remote control37、宽带解码器broad band decoder38、视频点播VOD (Video On Demand)39、电视节目指南movie guide40、茶几tea table41、椅子chair42、沙发sofa43、壁画picture44、电器electric45、文具用品stationery46、记事本note book47、服务指南service directory48、电话索引telephone directory49、宾客意见书guest’s evaluation50、导游图guide map51、酒店简介hotel’s brief introduction52、客房物品配置单room equipment price list53、台灯table lamp54、床头灯bed-side lamp55、落地灯floor lamp56、壁灯wall lamp57、吊灯pendant lamp58、吸顶灯ceiling fitting light59、应急灯emergency lamp60、床垫mattress61、床头板bed board62、床头柜bedside table63、床头集控板bedside switch troll board64、卧具linen65、床罩bed cover66、枕套pillow case67、枕头pillow68、床单bed sheet69、毛毯blanket70、鸭绒被comforter71、被子quilt72、地毯carpet73、浴室bathroom74、浴巾bath towel75、脸巾face towel76、方巾hand towel77、地巾bath mat78、浴巾架towel rack79、防滑垫skid proof mat80、抽式面巾纸facial tissues81、浴缸bathtub82、浴缸塞bath sink / stopper83、浴帘shower curtain84、花洒/莲蓬头shower head185、水龙头tap86、电吹风hair dryer87、电热水壶kettle88、热水瓶thermos89、镜子mirror90、插座socket91、剃须刀shaver / razor92、牙刷tooth brush93、牙膏tooth paste94、梳子comb95、香皂soap96、肥皂碟soap dish97、洗发液shampoo98、护发素hair conditioner99、沐浴液bath foam100、浴帽shower cap101、漱口杯gargle cup102、洗脸盆washbasin103、玻璃杯glass104、杯垫coaster105、抽水恭桶water closet106、恭桶水箱water tank107、厕纸toilet paper108、厕纸架toilet paper holder 109、卫生袋sanitary bag110、针线包sewing kit111、窗帘curtain112、滑动窗sliding window113、送餐服务room service114、早餐门牌doorknob menu115、盖口杯lidded cup116、袋泡茶tea bag117、打火机lighter118、火柴match119、“请勿打扰”牌do not disturb sign 120、开关switch121、空调air conditioner122、温度调节器temperature adjuster 123、空调排格air conditioner vent 124、烟感器smoke sensor125、喷淋头sprinkler126、垃圾桶dustbin127、紧急出口emergency exit128、服务按铃bell button129、赔偿compensation130、泡茶make tea131、铺床make a bed132、变压器transformer133、叫醒服务morning call / wake-up call134、擦鞋服务shoe shining service135、洗衣服务laundry service136、楼层服务间floor station137、楼层服务员room attendant138、楼层主管floor supervisor139、体重秤bathroom scales140、卫星电视接收系统 Satellite TV Channel二、饭店客房术语1、脏房VD——vacant dirty2、空房VAC——vacant room3、住客房OCC——occupied room4、退房C/O——check out5、入住C/I——check in6、待修房OOO——out of order7、酒店占房HU——hotel use8、重锁DL——double locked9、请勿打扰DND——do not disturb10、贵宾VIP——very importantperson11、外宿OOT——out of town12、重要贵宾VVIP——very veryimportant person2。

客房英语大全

客房英语大全

BASIC ENGLISH FOR HOTEL HOUSEKEEPING STUFF PART ONE WORD客房部基础英语培训词汇部分本章概述一、Room words 房间词汇1、Sleeping 睡眠空间2、Washing 梳洗空间3、Living 起居空间4、Writing书写空间5、Storing 存储空间6、Other equipment 其它设备二、Special words客房特殊词汇一、房间词汇Part One、SLEEPIGN（睡眠空间）一、床bed床单sheet 被子quilt被罩bed-cover 枕头pillow内枕pillow-slip 枕套pillowcase毛毯blanket 床垫mattress白拍mattress pad 床头灯bed-side lamp床头灯罩lamp shade 灯泡light bulb壁画picture 墙壁wall壁纸wallpaper 折叠床folding bed加床rollaway bed二、床头柜bedside table电话telephone 便签note paper笔pen 电子表clock请勿吸烟卡please don’t smoke on the bed音响radio 夜灯night lightPart Two、WASHING （梳洗空间）一、洗脸台: 镜子bathroom mirror 中巾架tower rack 洗手盆wash hand basin 面盆水龙头tap(hot and cold) 下水堵stopper 排水洞drain hole化装镜vanity counter 肥皂碟soap dish卷纸架toilet paper holder 吹风机hairdryer垃圾筒garbage can1、备品：口杯drinking glasses 小巾hand towel中巾face towel 烟灰缸ashtray2、供应品：牙刷toothbrush 牙膏toothpaste浴帽shower cap 梳子comb针线包a swing kit 洗发水shampoo润肤body lotion 肥皂soap面巾纸tissue 卷纸toilet paper剃须刀razor二、抽水马桶toilet bowl ：马桶盖toilet seat cover 马桶垫toilet seat 抽水柄flush handle排水管waste pipe 溢出overflow三、浴缸bath tub: 大巾架towel rack浴缸扶手grab bar 淋浴头shower head晾衣绳clothes line1、备品：地巾bath mat 浴袍bathrobe大巾bath towel 浴帘shower curtain浴帘杆shower rail四、其他词汇other words丢失missing 沾染stain堵塞clog 烧坏的burn out通风不凉的stuffy 门钩door hookPart Three、LIVING （起居空间）一、休闲：咖啡桌coffee table 圈椅chair扶手椅armchair 火柴match落地灯floor lamp 窗户window窗帘curtains(day and night) 窗帘curtain rod宣传架notice二、娱乐：电视TV 遥控器remote control机顶盒VOD 电视柜TV shelf节目单TV program list三、小酒吧mini bar：酒单minibar list 热水壶electric kettle 冷水壶Flask 冰筒ice bucket托盘tray 茶壶teapot茶叶tea 咖啡coffe咖啡杯cup 茶杯tea cup冰箱fridge四、酒水：花生peanut 土豆片chips可乐co-ca-co-la 雪碧sprite本地啤酒local beer 果汁juice新其士sunkist 巧克力chocolate本地矿泉水mineral water 进口矿泉水evianPart Four、WRITING （书写空间）一、写字台writing desk：梳妆镜dressing mirror 台灯lamp节目架TV program shelf梳妆椅dress table stool二、文具盒stationery box：信纸envelope电传fax paper 行李贴安全须知抽屉drawer ：服务指南Service Guide二、电话本Imperial GuidePart Five、STORING （存储空间）壁橱wardrobe/closet 衣架hanger备用枕头extra pillow 毛毯blanket洗衣单laundry list 洗衣袋laundry bag鞋拔子shoehorn 衣刷子cloths brush 擦鞋纸shoeshine 拖鞋slipper 保险箱safe 衣柜门door行李架luggage rackPart Six: Other Equipment (其它设备)一、门厅：门door 门锁lock门把手handle 窥镜spy-hole打扫牌make up room DND牌do not disturb早餐牌breakfast 开关switch沙帘cheers 窗台window sill 电源插座socket 空调air condition花瓶vase 沙发sofa安乐椅easy chair 穿衣镜full-length mirror紧急疏散图fire escape plan 壁角板skirting二、Special Housekeeping Nouns(客房特殊词汇)插头plug 接线板adapter吸尘器vacuum cleaner 抹布dust cloth钥匙master key 手推车trolly消毒剂disinfectant 空气清新剂air freshener 剪刀scissors 熨斗iron 胶水glue water 胶条adhesive tape宽带线coder line 变压器transformerBASIC ENGISH FOR HOTEL HOUSEKEEPINGPART TWO客房部英语培训句型部分本章概述一、Greeting二、Offering help三、Promising四、Apologize & Responding to apologies五、Sympathizing六、Expressing thanks & responding to thanks七、Giving suggestions八、Saying goodbye九、Responding to complaints十、Inquiring about preference十一、Asking for & giving directions十二、Making a request十三、Good wishes英语培训（一）一、问候：Good morning sir/Mr…... 早上好先生Good afternoon miss/madam 下午好Good evening 晚上好Good night 晚安二、情景对话：A：Housekeeping . May I come in? 服务员，我可以进来吗？B: Yes, what it is? 什么事呀？A: we ‘d like to clean the room. May we do it now:? 我们为您打扫房间，现在可以吗？B: Yes, go ahead 可以来吧！三、句型May I make up your room? 我可以打扫您的房间了吗？May we clean your room now . Sir? 我可以打扫您的房间了吗？Could you come back later? 你能一会儿来吗？May I help you / what can I do for you ? 我能帮您做点什么吗？四、词汇morning 早上afternoon 下午evening 晚上Housekeeping 客房服务员clean the room 打扫房间come back later 一会儿来make up room 打扫房间英语培训（二）一、日常用语Excuse me. Sir/Miss/Madam 打扰您一下，先生别客气Goodbye / See you 再见二、句型What time would it be convenient. Sir? 什么时候比较方便先生？We’ll come and clean your immediately.我们将立刻来打扫您的房间What time is it now? 现在几点了？What is your room number ? 我的房间是哪间？三、数字/时间one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen twenty-one thirty fifty sixty seventy eighty ninety thousand million billionone ‘o clock two ‘o clock two thirty a quarter to/past three四、词汇Just a moment 稍等convenient 方便immediately立刻英语培训（三）一、日常用语I’m sorry to disturb you sir.打扰了先生Have a nice day . 祝您今天过的愉快Have a good rest 祝您过的愉快Sure Certainly 当然可以二、句型I’ll be the re in a few minutes 我马上就去Could I have some more towels\tea\coffee 请给我那一些毛巾\茶叶\咖啡I’ll get there right away \I ‘ll bring it right away 我马上去拿\ 我马上给您拿来I’m sorry to have kept you waiting 对不起让您久等了三、词汇disturb打扰rest休息minutes分钟towel毛巾wait 等侯tissues面巾纸quilt被子ashtray烟灰缸ice冰块hot water热水英语培训（四）一、日常用语Have a pleasant evening 祝您度过愉快的夜晚Is there anything else I can do for you 还需要我做什么二、句型Do you have laundry? 你有洗衣吗？May I replenish you mini bar? 我能给您补充酒水吗？When will they be ready ? 什么时间能洗好？We’ll deliver them tomorrow evening around six 。