高星级酒店术语中英文对照
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RESERVATION DEPARTMENT GLOSSARYReservationist The front office employee responsible for processing and 订房员maintaining all reservation recordsAdvanced deposit The receipt of money to be placed into a guest's account 预付定金prior to the guest's arrival at the hotel.Advanced The request for available space at some time in the near 预先预订reservation future.Confirmation The communication of an acceptance of a reservation 确认预订信Slip request from the hotel to the guestConfirmation A reservation requests that is confirmed by phone or mail 确认预订Reservation prior to a guest's arrival at the hotel.Day rate A room rate for less than an overnight accommodation. 日租Full house The achievement of a handmade percent occupancy in 爆满hotel guest room utilization.Guaranteed A reservation arrangement in which the hotel is guaranteed 保证预订Reservation the room ate whether or not the guest arriver.No show A guest who makes a reservation and then neither cancel 预订未来or registers with the hotel (Represents lost revenues to thehotel ).Overbooking The practice of committing more guests rooms than are 超额预订available as a budge against no-shows.Over stay A guest that stays beyond the original date of departure. 延期入住Room availability Describer the availability of recent rooms at some time inthe future.Turn always The number of persons denied accommodations at the 未来房间供Hotel. 应情况Undercooking An erroneous belief that all the hotel's rooms are sold 背过脸when in reality they are not.Under - stay A guest who checks out of the hotel's at a time prior to 未能爆满Their original departure date .Guest history file A record of guests that have stayed at the hotel. Maybe at 提早离店simple a collection of checked all registration cards or assophisticated at an electronic computer memory file.V oucher A support document used to transmit date from one point 客史to another .Walking the guest The refusal of a guest with a reservation due to an error in 凭单planing by the hotel.Blocked A room or group of rooms is taken out of available for an 占房an liupated commitment .GCR (Guaranteed A reduced rate guaranteed ( offered ) to a company.company rate )Complimentary A room provided at a zero rate , ( or a means of promoting 免费rate busses )Group rate A special discounted hotel room rate offered to groups a an 团队价incentive to attract larger assume blager of people or to selllarger blocks of rooms .Family plan A special discounted room rate offered to families, normally 家庭套价applied when children and parents stay in a separate room.Package plan A room rate that includes or is included iwa apace 包价combination of activities and events .FIT (Free A guest that want to the hotel as a non - alphabet group 零星客Independent member .Traveler )Statistics A collection of quantitative data assembled for analytical and 统计interpretive purposes .Amendment Changes in guests details prior to get arrival . 更改Cancellation Guests decision of not coming after reservations has been 取消Made .RECEPTION / CASHIER DEPARTMENT GLOSSARYAverage room rate The average number of dollars collected for each room bed 平均房价at a given hotel .Back of the house Those areas and departments with which the guest is unlikelyto come into direct contact during a normal periodof occupancy .Front of the house Those areas and departments with which the guest is mostlikely to come into direct during a normal period ofoccupancy .Occupancy That period of time during which a guest rents a room and 住房率is in residency .Transient guest A person away from home .Floor limit The amount of outstanding charger the hotel will allow acredit card guest to near prior to receiving an authorizationnumber from the credit card company .Home limit The amount of money the guest is allowed to charge to anaccount by the hotel approach the guest seeking partial orfull settlement of the outstanding account balance .Credit limit The amount of money the guest is allowed to charge to an 信用限额Account by the hotel approach the guest seeking partial orFull settlement of the outstanding account balance .in house guest An individual client who had registered with the hotel and 住店宾客has not checked out .Late Charge A charge purchase that reaches the front desk for postingafter the has checked out . regale a late charge billing .night audit A specialized reification of accuracy and completeness on 夜审a limited set of accounts .registration The completion of the check-in procedure , which captures 登记guest data and room requirements .room rate The prior charged for the use of a hotel's guestrooms. 房价Room revenuer The amount of dollars derived from the sale of room's fotSome given accounting period .Room type Hotel guestrooms are grouped by the number and kings of 房类beds they contain .skipper A hotel guest who leaves the hotel without paying and 逃单without checking out .sleeper A room that appears to be occupied , although it is vacant ,due to an error in room status reporting at the desk .Walk - in A guest who comes to the hotel without a reservation 散客Check - in The procedure involving registration of guest, on arrival, atthe front desk of the hotel . A prosaic guest cycle ofactivity .Check - out The procedure preceding the guest's departure from thehotel. The guest's account is brought to a zero balance,room keys are returned , A post sale guest cycle activity .Guest list An alphabetical listing of all in - house guests showing each 宾客名单guest's room numbers.Pre-register Refers to registration activities that are performed in advance 提前登记of the actual registration of a guest by the hotel'sreservation and front desk staffs.Registration Card The document dengue to capture revenant guest data at the time 登记表of check-in.CRT (Control The nucleus of a computer system responsible forProcessing unit A、Controlling all processB、Completing All arithmetic and logical operationsC、Interfacing with all other system components.HIS (Hotel An arrangement of hotel data procedures dengue to improveInformation improve the handing and flow of information andSystem) documentation .Adjacent rooms Refers to two hotel rooms that have a common wall, they 相邻房are simply side by side .(Adjoining rooms) Adjacent rooms that have an inside connecting doorway . 相连房connecting roomson - chang A room that is in the process of being prepared for sale to anew incoming guestout-of - order A room that is not saleable because it is under repairer, 坏房decoration or renovationAvailable A room that is ready to be assigned to the next guest 可用房Occupied A room that is currently rented to a hotel guest 住人房Guest account The record of a guest's financial transactions with the hotel. 客帐Check - out time A specified time when the previous day's room rate 结帐时间express a new day's rate goes into effect.Home count The number of registered guests in the hotel.Check - in time The earnest time of day the hotel will allow its guests tobegin registration.On - line The operating mode of a computer peripheral device whichIs directly interacting or connected to the centralProcessing unit of the system ( i. e. direct communicationwith the computer. )City ledger A collection of city or nonguest , receivable account balance 街帐( i. e. lots all account receivables coed to the hotelroom count 客房占用数room count and message sheet 客房情况交班表room inspection report 客房检查报告（设备，清洁等）room key 房间钥匙room occupancy rate 客房占用率，客房出租率room rate card 房价卡room service 客房送餐服务rooming list 住房名单（团休旅客）rubbish 垃圾，废物。
