品质手册(最新)

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品质管理体系要求目录0.1质量手册发布令-------------------------------------------------------------------------------------------------------------------------------3 0.2管理代表任命书-------------------------------------------------------------------------------------------------------------------------------3 0.3客户代表任命书-------------------------------------------------------------------------------------------------------------------------------30.4顾客特殊要求------------------------------------------------------------------------------------------------------------------------------------31.0目的和适用范围---------------------------------------------------------------------------------------------------------------------------------4 1.1目的------------------------------------------------------------------------------------------------------------------------------------------------41.2适用范围------------------------------------------------------------------------------------------------------------------------------------------42.0术语和定义---------------------------------------------------------------------------------------------------------------------------------------43.0 《品质手册》的控制--------------------------------------------------------------------------------------------------------------------------54.0 品质管理体系---------------------------------------------------------------------------------------------------------------------------------- 6 4.1总要求-------------------------------------------------------------------------------------------------------------------------------------------- 6 4.2文件要求------------------------------------------------------------------------------------------------------------------------------------------6 4.3品质手册----------------------------------------------------------------------------------------------------------------------------------------- 6 4.4文件控制-----------------------------------------------------------------------------------------------------------------------------------------74.5记录控制---------------------------------------------------------------------------------------------------------------------------------------- 85.0 管理责任----------------------------------------------------------------------------------------------------------------------------------------9 5.1总则-----------------------------------------------------------------------------------------------------------------------------------------------8 5.3品质方针-----------------------------------------------------------------------------------------------------------------------------------------8 5.4策划-----------------------------------------------------------------------------------------------------------------------------------------------9 5.5职责、权限和沟通-----------------------------------------------------------------------------------------------------------------------------95.6管理评审----------------------------------------------------------------------------------------------------------------------------------------146.0 资源管理----------------------------------------------------------------------------------------------------------------------------------------13 6.1人力资源提供-----------------------------------------------------------------------------------------------------------------------------------15 6.2人力资源-----------------------------------------------------------------------------------------------------------------------------------------15 6.3基础设施-----------------------------------------------------------------------------------------------------------------------------------------156.4工作环境----------------------------------------------------------------------------------------------------------------------------------------167.0 产品的实现过程控制-------------------------------------------------------------------------------------------------------------------------17 7.1总则-----------------------------------------------------------------------------------------------------------------------------------------------17 7.2与客户有关的过程----------------------------------------------------------------------------------------------------------------------------17 7.3设计和开发-------------------------------------------------------------------------------------------------------------------------------------18 7.4采购----------------------------------------------------------------------------------------------------------------------------------------------20 7.5生产和服务提供-------------------------------------------------------------------------------------------------------------------------------217.6监视和测量装置的控制----------------------------------------------------------------------------------------------------------------------248.0 量测、分析和改进----------------------------------------------------------------------------------------------------------------------------26 8.1监测和测量-------------------------------------------------------------------------------------------------------------------------------------26 8.2内部审核-----------------------------------------------------------------------------------------------------------------------------------------27 8.3不合格品的控制-------------------------------------------------------------------------------------------------------------------------------28 8.4资料分析----------------------------------------------------------------------------------------------------------------------------------------28 8.5 改进----------------------------------------------------------------------------------------------------------------------------------------------29 附录1过程职责对应表----------------------------------------------------------------------------------------------------------------------------30 附录2质量管理体系职责矩阵-------------------------------------------------------------------------------------------------------------------32 附录3品质管理体系文件清单-------------------------------------------------------------------------------------------------------------------32 附录4体系过程与标准要素对照----------------------------------------------------------------------------------------------------------------33 附录5公司组织架构图----------------------------------------------------------------------------------------------------------------------------34 附录6质量管理系统图----------------------------------------------------------------------------------------------------------------------------350.1质量手册发布令我代表公司在此郑重宣布,本公司质量手册是遵循ISO/TS16949:2009版标准结合本公司的实际情况编制,且经过审核现予以批准发布。