EmotionalIntelligenceppt

EMOTIONAL MANAGEMENT MENTALITY DETERMINESSUCCESS OR FAILURE心/态/决/定/成/败演人：讲X X X 日期：X X X团队建设情绪管理培训TEAM BUILDING目录CONTENTS 02情绪与情绪管理概述03如何进行情绪管理01为什么需要管理情绪04情绪管理提高技巧团队建设情绪管理培训TEAM BUILDING 01为什么需要管理情绪不能很好的自己的心情、控制自己的情，人不成熟的感，有候调节绪会给觉时甚至害人，人望而生畏会伤别让PA R T-01能够控制情绪是一个人成熟的标志本能本事把脾收回去，那叫气本事把脾拿出，那叫气来本能不能很好的自己的心情、控制自己的情，人不成熟的感，有候甚至害调节绪会给觉时会伤人，人望而生畏由此很多面影：同事敬而之，也不敢委以重任，家庭别让带来负响远领导系也出关会现紧张PA R T-01行为失控情绪的失控容易导致行为的冲动情的失控容易致失去绪导理智而失去理智，冲免则动难生发不可挽回控制不了情绪，会造成不可挽回的后果生的候的就像些子一留下你气时说话这钉样痕，不管了多少次不起，那口疤你说对个伤永存在。

的痛就像的痛一将远话语伤真实伤令人无法承受样PA R T-01连锁反应恶劣的情绪具有传染性，会产生连锁反应•一位父在公司受到了老板的批，回到家就把沙上跳跳去的亲评发来骂顿孩子臭了一。

•孩子心里火，去身打的猫。

猫逃到街上正好一卡窝狠狠踹边滚辆车开过来紧让边伤，司机赶避，却把路的孩子撞了。

•就是反，情急劣的象比比皆是这连锁应恶现团队建设情绪管理培训TEAM BUILDING 02情绪与情绪管理概述不能很好的自己的心情、控制自己的情，人不成熟的感，有候调节绪会给觉时甚至害人，人望而生畏会伤别让PA R T-02神奇的力量冷静理智萎靡不振精神焕发暴躁易怒安详从容惶惶不可终日情，可以加强，也可以削弱，可以使的生活充蜜快，也可以使的成活抑郁、沉、暗淡无光。

Emotional Intelligence (EQ)Five Key Skills for Raising Emotional Intelligence When it comes to happiness and success in life, emotional intelligence (EQ) matters just as much as intellectual ability (IQ). Emotional intelligence helps you build stronger relationships, succeed at work, and achieve your career and personal goals. Learn more about why emotional intelligence is so important and how you can boost your own EQ by mastering five core skillsWhat is emotional intelligence?Emotional intelligence (EQ) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with(有共鸣) others, overcome challenges, and defuse conflict. Emotional intelligence impacts many different aspects of your daily life, such as the way you behave and the way you interact with others.If you have high emotional intelligence you are able to recognize your own emotional state and the emotional states of others, and engage with people in a way that draws them to you. You can use this understanding of emotions to relate better to other people, form healthierrelationships, achieve greater success at work, and lead a more fulfilling life.Emotional intelligence consists of four attributes:∙Self-awareness– You recognize your own emotions and how they affect your thoughts and behavior, know your strengths andweaknesses, and have self-confidence.∙Self-management–You’re able to control impulsive feelings and behaviors, manage your emotions in healthy ways, take initiative,follow through on commitments, and adapt to changingcircumstances.∙Social awareness– You can understand the emotions, needs, and concerns of other people, pick up on emotional cues, feelcomfortable socially, and recognize the power dynamics in a group or organization.∙Relationship management– You know how to develop and maintain good relationships, communicate clearly, inspire andinfluence others, work well in a team, and manage conflict.Why is emotional intelligence (EQ) so important?As we know, it’s not the smartest people that are the most successful or the most fulfilled in life. You probably know people who areacademically brilliant and yet are socially inept and unsuccessful at work or in their personal relationships. Intellectual intelligence (IQ) isn’t enough on its own to be successful in life.Yes, your IQ can help you get into college, but it’s your EQ that will help you manage the stress and emotions when facing your final exams.Emotional intelligence affects:∙Your performance at work. Emotional intelligence can help you navigate the social complexities of the workplace, lead andmotivate others, and excel in your career. In fact, when it comes to gauging（测定）job candidates, many companies now viewemotional intelligence as being as important as technical abilityand require EQ testing before hiring.∙Your physical health.If you’re unable to manage your stress levels, it can lead to serious health problems. Uncontrolled stresscan raise blood pressure, suppress the immune system, increase the risk of heart attack and stroke, contribute to infertility, and speedup the aging process. The first step to improving emotionalintelligence is to learn how to relieve stress.∙Your mental health. Uncontrolled stress can also impact your mental health, making you vulnerable to anxiety and depression. If you are unable to understand and manage your emotions, you’llalso be open to mood swings（心境不定）, while an inability toform strong relationships can leave you feeling lonely and isolated.∙Your relationships.By understanding your emotions and how to control them, you’re better able to express how you feel andunderstand how others are feeling. This allows you tocommunicate more effectively and forge stronger relationships,both at work and in your personal life.How to raise your emotional intelligenceTo improve your emotional intelligence—and your decision-making abilities—you need to understand and control the emotional side of your brain. This is done by developing five key skills. By mastering the first two skills, you’ll find skills three, four, and five much easier to learn. Developing emotional intelligence through five key skills: Emotional intelligence (EQ) consists of five key skills, each building on the last:∙The ability to quickly reduce stress∙The ability to recognize and manage your emotions∙The ability to connect with others using nonverbal communication ∙The ability to use humor and play to deal with challenges∙The ability to resolve conflicts positively and with confidenceEmotional intelligence (EQ) skill 1: Rapidly reduce stressHigh levels of stress can overwhelm the mind and body, getting in the way of your ability to acc urately “read” a situation, hear what someone else is saying, be aware of your own feelings and needs, and communicate clearly.Being able to quickly calm yourself down and relieve stress helps you stay balanced, focused, and in control—no matter what challenges you face or how stressful a situation becomes.∙Realize when you’re stressed∙Identify your stress response∙Discover the stress-busting techniques that work for you Emotional intelligence (EQ) skill 2: Emotional awarenessBeing able to connect to your emotions—having a moment-to-moment awareness of your emotions and how they influence your thoughts and actions—is the key to understanding yourself and others.Many people are disconnected from their emotions—especially strong core emotions such as anger, sadness, fear, and joy. This may be the result of negative childhood experiences that taught you to try to shut off your feelings. But although we can distort, deny, or numb our feelings,we can’t eliminate them. They’re still there, whether we’re awar e of them or not. Unfortunately, without emotional awareness, we are unable to fully understand our own motivations and needs, or to communicate effectively with others.Emotional intelligence skill (EQ) 3: Nonverbal communication Being a good communicator requires more than just verbal skills. Often, what you say is less important than how you say it, or the other nonverbal signals you send out—the gestures you make, the way you sit, how fast or how loud you talk, how close you stand, or how much eye contact you make. In order to hold the attention of others and build connection and trust, you need to be aware of, and in control of, this body language. You also need to be able to accurately read and respond to the nonverbal cues that other people send you.These messages don’t stop when someone stops speaking. Even when you’re silent, you’re still communicating nonverbally. Think about what you are transmitting as well, and if what you say matches what you feel. If you insist, “I’m fine," while clenching you r teeth and looking away, your body is clearly signaling the opposite. Your nonverbal messages can produce a sense of interest, trust, excitement, and desire for connection—or they can generate fear, confusion, distrust, and disinterest.Tips for improving nonverbal communication∙Focus on the other person.If you are planning what you’re going to say next, daydreaming, or thinking about something else, youare almost certain to miss nonverbal cues and other subtleties in the conversation.∙Make eye contact. Eye contact can communicate interest, maintain the flow of a conversation, and help gauge the otherperson’s response.∙Pay attention to nonverbal cues you’re sending and receiving, such as facial expression, tone of voice, posture and gestures, touch, and the timing and pace of the conversation.Emotional intelligence (EQ) skill 4: Use humor and play to deal with challengesHumor, laughter, and play are natural antidotes（解药）to life’s difficulties; they lighten your burdens and help you keep things in perspective. A good hearty laugh reduces stress, elevates mood, and brings your nervous system back into balance.Playful communication broadens your emotional intelligence and helps you:∙Take hardships in stride.∙Smooth over differences.∙Simultaneously relax and energize yourself.∙Become more creative.Emotional intelligence (EQ) skill 5: Resolve conflict positively Conflict and disagreements are inevitable in relationships. Two people can’t possibly have the same needs, opinions, and expectations at all times. However, that needn’t be a bad thing. Resolving conflict in healthy, constructive ways can strengthen trust between people. When conflict isn’t perceived as threatening or punishing, it fosters freedom, creativity, and safety in relationships.The ability to manage conflicts in a positive, trust-building way is supported by the previous four skills of emotional intelligence. Once you know how to manage stress, stay emotionally present and aware, communicate nonverbally, and use humor and play, you’ll be better equipped to handle emotionally charged situations and catch and defuse many issues before they escalate.。

浅浅的香，却沁人肺腑。走在她的身 旁，令 人有一 种说不 出的艺 术美。 遍地全 是她的 影子。 对外开 放着一 种绚丽 的情绪 。多种 多样的 野花为 大地仔 细的穿 着打扮 着，让 她变成 春天的 脚步夺 目的服 饰。花 ，是春 的装点 ，展现 了漂亮 的春。
情感能力
的五个方面 浅浅的香，却沁人肺腑。走在她的身旁，令人有一种说不出的艺术美。遍地全是她的影子。对外开放着一种绚丽的情绪。多种多样的野花为大地仔细的穿着打扮着，让她变成春天的脚步夺目的服饰。花，是春的装点，展现了漂亮的春。
觉。这类人也是最受欢迎的一群人，做起事来能得到各方帮助，阻力很小，我们一般称
这类人为“情商高”。
浅浅的香，却沁人肺腑。走在她的 影子。 对外开 放着一 种绚丽 的情绪 。多种 多样的 野花为 大地仔 细的穿 着打扮 着，让 她变成 春天的 脚步夺 目的服 饰。花 ，是春 的装点 ，展现 了漂亮 的春。
1
什么是情商？ 浅浅的香，却沁人肺腑。走在她的身旁，令人有一种说不出的艺术美。遍地全是她的影子。对外开放着一种绚丽的情绪。多种多样的野花为大地仔细的穿着打扮着，让她变成春天的脚步夺目的服饰。花，是春的装点，展现了漂亮的春。
浅浅的香，却沁人肺腑。走在她的身 旁，令 人有一 种说不 出的艺 术美。 遍地全 是她的 影子。 对外开 放着一 种绚丽 的情绪 。多种 多样的 野花为 大地仔 细的穿 着打扮 着，让 她变成 春天的 脚步夺 目的服 饰。花 ，是春 的装点 ，展现 了漂亮 的春。
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什么是情商？
社交能力强
情商的水平也可以像智力水平
浅浅的香，却沁人肺腑。走在她的身 旁，令 人有一 种说不 出的艺 术美。 遍地全 是她的 影子。 对外开 放着一 种绚丽 的情绪 。多种 多样的 野花为 大地仔 细的穿 着打扮 着，让 她变成 春天的 脚步夺 目的服 饰。花 ，是春 的装点 ，展现 了漂亮 的春。

”n the workplace, success seems to hinge on our intelligence,logical capabilities, and job-related skills, rather than on anything we do with our emotions. Or does it?New research in the 90s confirmed that there is an emotional brain: a place called the limbic system where our emotions originate. It is separated from the rational brain (the neocortex) but the two are connected and develop together. This means that our power to reason and our feelings are intended to be used together. Because of the brain’s design, all information goes into our emotional center first and then to our thinking center. Emotions come before thought and behavior. Whatscientists discovered is that we need our emotions; our feelingsfire up the motor in us that drives energy and creativity. If we block or ignore emotions in the workplace, we stifle motivation. As a result of these findings, it’s become important tounderstand what we’re feeling, what others are feeling, how tomanage our own feelings and how to manage relationships with others. This is thecore of Emotional Intelligence: a term used to describe the complex ability toregulate our impulses, empathize with others and be resilient in the face ofdifficulties. Therefore, emotional intelligence is a product of the amount ofcommunication between the rational and emotional centers of the brain. Thisarticle will examine the history, data and components of Emotional Intelligence.The History of EQCharles Darwin was the first to recognize the value of emotions. He noted that theemotional system energizes behavior needed to stay alive. Emotions cannot bestopped, they happen instinctually and immediately in response to situations andpeople. In the 1920s E.I. Thorndike identified “social intelligence” as the ability to act I E m o t i o n a l I n t e l l i g e n c e By Deborah Mackin“ We are being judged by a new yardstick. It’s not how smart you are but how you are smart! The technical skills or the business expertisethat so often propelledpeople to the top are not the abilities that make you effective in inspiring people, in guiding people, in coaching, developing and motivating people.—Daniel Goleman,Emotional Intelligencewisely in human relations. In 1988, Reuven Bar-On coined the term emotionalintelligence in his doctoral dissertation. In 1990, John Mayer and Peter Salovey didgroundbreaking research on emotional intelligence, pointing to the importance ofknowing yourself as well as understanding others. In 1995, Daniel Golemanintroduced the important of EQ in the workplace, noting that IQ is a less powerfulpredictor of outstanding leadership than EQ.Data FindingsThe highest estimate of how much difference IQ (intellectualquotient) accounts for in how well people perform in their careersis no higher than 10% and perhaps as low as 4% (Sternberg,1997). IQ is considered a threshold competence, a minimumcapability that all must have. Once you’re in a group of similarIQs, IQ will no longer distinguish you in the group.EQ (emotional intelligence) data suggests that older groups score significantly higherthan younger groups in most EQ scales. Respondents in their late 40s obtained thehighest mean scores.On the North American sample, females appear to have stronger interpersonal skillsthan males, but males have higher intrapersonal capacity, are better at managingemotions, and are more adaptable. Women are more aware of emotions,demonstrate more empathy towards others, and are more socially responsible. Menhave better self-regard, are more self-reliant, cope better with stress, and are moreoptimistic than women in the studies conducted. No significant differences inemotional intelligence were found between various ethnic groups in North America.Higher-level employees are more likely to have inflated views of their emotionalintelligence and less congruence with the perceptions of others than lower-levelemployees. Data shows that when there is no easy right or wrong answer to aproblem or decision, people usually decide one direction or another based onemotions.There is a moderate yet significant relationship between EQ and physical health andsignificant differences in psychological health and a moderate, yet statisticallysignificant relationship between EQ and performance at school. However, EQ is notsomething we have been taught to improve since childhood. So, it makes sense thatmost people have an average EQ score.Emotional Intelligence”Self-awareness is the first skill set in building Emotional Intelligence. High self-awareness is “tuning in” to the sensations you feel and being able to name whichemotion is happening at any given time. People experience an average of 27emotions every waking hour! Rather than ignoring a feeling, the goal is to movetoward it, into it, and eventually through it. Leaning into your discomfort is the onlyway to change.The skill sets associated with Self-Awareness include:Emotional Awareness: Recognizing one’s emotions and their effectsKnow which emotions you feel and whyRealize the links between feelings and what you do, say, and thinkRecognize how feelings affect performanceHave a guiding awareness of personal values and goalsAccurate Self-Assessment: Knowing one’s strengths and limitsAware of personal strengths and weaknessesReflective and able to learn from experienceOpen to candid feedback, new perspectives and self-developmentAble to show a sense of humor and perspective about oneselfSelf-Confidence:Able to have a “presence” and be self-assuredAble to voice views that are different and/or unpopularAble to be decisive and make decisions despite uncertaintiesFor many of us, when we feel emotional reactions to situations, wedon’t always recognize what’s behind the reaction. It’s important tostop and ask “why do I feel so tense?” and to identify the feelingbehind it. For example, when you get a lot of emails, or a projectteam member doesn’t complete an assignment on time, or you haveto make a presentation to an important group of people — what are the emotions that these situations elicit in you. Sometimes it is helpful to maintain a journal over aperiod of a month to record your emotional state at various points during the day orwhen you are in difficult circumstances. The journal will help you become moreattuned to your body and cues it gives you about your emotional state. “ People experience an average of 27 emotions every waking hour!Self-management is your ability to use the awareness of your emotions to stay flexible and direct behavior positively. This second step is to regulate feelings and manage them so they do more good, both to yourself and others, than harm. Our passions can be contagious and energize others, but our ranting and raving can damage work relations beyond repair. When we get mad, we often sound more upset than we really are because we’re allowing raw emotions to surface unchecked. Checking those emotions is what self-regulation is all about. It’s giving the rational side of the brain time to catch up and temper our feelings when needed.The goal is to learn how to act intentionally, rather than reactively.When we strive to be intentional, we mean what we say rather thanspouting off without thinking and later regretting the impulsive act.When emotions run strong, it is best to slow down and think beforemoving forward.Here are the components of Self-Management:Self-Control: Managing disruptive emotions and impulsesManage impulsive feelings and distressing emotions wellStay composed, positive and unflappable even in difficult momentsThink clearly and stay focused under pressureTrustworthiness: Maintaining standards of honesty and integrityAct ethically and above reproach even when faced with conflicting emotionsBuild trust through reliability and authenticityAdmit mistakes and confront actions in othersConscientiousness: Taking responsibility for personal performanceMeet commitments and keep promisesHold oneself accountable for meeting objectivesAdaptability: Flexibility in handling changeSmoothly handle multiple demands, shifting priorities and rapid changeFlexible in how the person sees eventsMore than two-thirds of people tested have great difficulty admitting their shortcomings. I saw this personally last week when a highly skilled professional could not stop playing the “victim” when discussing her inability to get along with others in”her group. None of it was her fault; all of it was because others were out to get her.Self-managing skills help us to move beyond this victim perspective and “reframe”stressful situations into ones that are challenging and doable. Knowing andmanaging our own “emotional triggers” is critical to this step.One important thing to remember in the self-managing step is the effect of self-talk .The manner in which we talk to ourselves during emotional issues is very revealing.What we tell ourselves goes immediately into our subconscious where it increases ordecreases our anger and other emotions. Repeated negative self-talk leads toexaggerated and irrational thinking. Some people benefit from using positiveaffirmations to counter the negative self-talk in their heads.STEP 3: Social Awareness Once we have become honest and intentional with our emotions, it is time to lookoutward. After all, nobody in life will listen to us unless they feel we have listened tothem. Emotional intelligence is both tuning into your own feelings and tuning intothe feelings of those around us. Empathy is being able to see from another’sperspective. Empathy begins with listening. Individuals who lack empathy are morefocused on their needs and issues and pay little attention to anyone else’s. Noconnection is made.Research has proven that when we meet someone, we determine whether we like them and trust them within 3–5 seconds. It’s that fast for our emotional brain to form a first impression. The rational brain has no time to get involved and deliver intellectual proof until later.Here are the components of Social Awareness:Empathy: Sensing others’ feelings and perspective and taking an active interest intheir concernsAttentive to emotional cues and listen wellShow sensitivity and understand others’ perspectivesHelp out based on understanding other people’s needs and feelingsService Orientation: Anticipating, recognizing and meeting needsRespond to people’s needs and try to match response to needSeek ways to increase others’ satisfaction and loyalty “ When we meet someone, we determine whether we like them and trust them within 3–5 seconds.Offer appropriate assistanceGrasp the other person’s perspectivePolitical Awareness: Reading a group’s emotional current and power relationshipsAccurately read key power relationshipsDetect crucial social networksUnderstand the forces that shape views and actionsAccurately read situations and organizational realitiesThere are four levels of communication: superficial, fact, thought and feelings. Withsome people, we never get past the first two levels. To increase your EQ, you want toreach the last level and share your feelings and hear others’ feelings.STEP 4: Relationship ManagementMastering the abilities of self-awareness, self management, and social awarenesspave the way for more effective relationships. This fourth component, relationshipmanagement, is about interacting with people and being adept at managingemotions in others. Here are the components:Influence: Using effective tactics of persuasionSkilled at persuasionFine-tune presentations to appeal to the listenerUse complex strategies like indirect influence to build consensus and supportOrchestrate dramatic events to effectively make a pointCommunication: Sending clear and convincing messagesEffective in give-and-take, registering emotional cues in attuning messageDeal with difficult issues straightforwardlyListen well, seek mutual understanding, and welcome sharing information fullyFoster open communication and stay receptive to bad newsConflict Management: Negotiating and resolving disagreementsHandle difficult people and tense situations with diplomacy and tactSpot potential conflicts, bring disagreement into theopen, and help de-escalate themEncourage debate and open discussionOrchestrate win-win solutions”Collaboration and Cooperation: Working well with others toward shared goalsBalance a focus on tasks with attention to relationshipsShare plans, information and resources freelyPromote a friendly, cooperative climateSpot and nurture opportunities for collaborationThe Effect of EQ on a TeamTeam emotional intelligence is made up of four skills: emotional awareness,emotional management, internal relationship management and external relationshipmanagement. Team emotion management requires a group of people who are ableto work together to spot when emotions (rather than facts) are influencing theirprogress. Team members who manage relationships with the rest of the group, bothduring and outside meetings, will minimize the challenges that come up whenemotions are strong. A team with effective emotional management skills has at leastone or two members who are able to pull the group out of the doldrums and geteveryone back on track. The team’s performance is enhanced when team memberstake responsibility for being aware of their own emotions. A team that can proactivelywelcome the advice and concerns of another group that has the power to make ago/no go decision is using external relationships management skills to its benefit.Teams that score low in the assessment of EQ under-perform when compared totheir counterparts with high EQ. When a group is uncomfortable with something, it isimportant for a member to ask, “Why is this so hard for us to discuss?”Based on a decade of research with more than 500,000 people, experts are clear that emotional intelligence plays a key role in the success of individuals in the workplace. Interestingly, CEOs and top executives were found to have next to the lowest EQ scores (the lowest were the unemployed). Middle management and those working in customer service had the highest EQ scores. EQ is not,however, just about scores and results. It’s about our ability tounderstand what we’re feeling and manage those feelings so they don’t negativelyaffect employees. It’s also about understanding what is going on in others — theantennae we have for how others are reacting — and using that knowledge tomanage situations effectively. Emotional intelligence is not about being nice all thetime; it’s about being honest. It’s not about being touchy-feely but about being awareof your feelings and those of others. Emotional intelligence is not about beingemotional; it’s about being smart with your emotions. “ Emotional Intelligence is not about being emotional; it’s about being smart with your emotions.Emotional IntelligenceEmotional Intelligence in Action. Marcia Hughes, L. Bonita Patterson, and JamesBradford Terrell. Pfeiffer, 2005.Emotional Intelligence: Why It Can Matter More Than IQ (10th Anniversary Ed.). DanielGoleman. Bantman Books, 2005.The Emotional Intelligence Quick Book. Travis Bradberry and Jean Greaves. Fireside,2003.The EQ Difference: A Powerful Plan for Putting Emotional Intelligence to Work. AdeleB. Lynn. Amacom, 2004.Raising Your Emotional Intelligence: A Practical Guide. Jeanne S. Segal. Henry Holt &Company, 1997.。