市场营销外文翻译
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第一单元Marketing 市场营销定义:Marketing is the activity,set of institutions,and processes for creating,communicating, delivering,and exchanging offerings that have value for customers,clients, partners,and society at large.市场营销是在创造、沟通、传播和交换产品中,为顾客、客户、合作伙伴以及整个社会带来价值的一系列活动、过程和体系。
什么是市场营销计划:The marketing plan4个点:①situation analysis情况分析②marketing objectives 营销目标③target market selection目标市场选择④marketing mix市场营销组合课后单词:Blueprint 规划蓝图marketing mix 营销组合Competitive advantage 竞争优势marketing planning 营销计划Cross functional team 跨部门团队mortgage 抵押、抵押品Customer orientation 顾客导向organizational mission 组织使命Distinctive competencies 独特竞争力organizational objectives 组织目标Diversification 多样化战略organizational portfolio plan 资产组合计划Equilibrium 均衡Organizational strategies 组织战略Implementation 执行实施product development strategies 产品开发战略Line of products 产品系列production orientation 生产导向Market development strategies 市场开发战略selling orientation 销售导向Market penetration strategies 市场渗透战略situation analysis 形式分析Marketing Concept 营销观Strategic Business Units 战略事业单位Marketing information system 营销信息系统Strategic Planning 战略计划Marketing Management 营销管理第五单元market segmentation process市场细分的过程(市场定位过程)1、delineate firm's current situation(描绘公司的现状)2、Determine consumer needs and wants(确定消费者的需求和欲望)3、divide markets on relevant dimensions,(有关方面划分市场)4、develop product positioning,(开发产品定位)5、decide segmentation strategy,(决定细分策略)6、design marketing mix strategy(设计营销组合策略)P90第五单元单词:A priori segmentation 事前市场细分PRIZM 根据邮编制定的潜在市场等级指数Benefit Segmentation 利益细分product positioning; 产品定位geodemographic segmentation 地理人口细分Psychographic segmentation心理细分Market niche 市场缝隙segmentation dimension市场细分标准Positioning map 定位图target market 目标市场Market Segmentation 市场细分VALStm 价值观和生活方式系统Post hoc segmentation 事后市场细分第六单元:Product Line产品线(定义) = A set of products(一组产品)Product Mix产品组合(定义)= the full set of products(全套产品)103Product life cycle (产品生命周期)Introduction(产品介绍)growth (成长期)maturation(成熟期)decline(衰退期)第六单元单词Aesthetics 有美感line extension 产品线延伸Brand equity 品牌价值marketing myopia 市场缝隙Brand extension 品牌拓展multibranding 多品牌战略Conformance to specifications 规格一致performance 产品性能Cross functional teams 跨部门团队product adoption and diffusion 产品的采用和扩散Dual branding 双重品牌战略product audit 产品审核Durability 耐用性product life cycle 产品生命周期Extended product 延伸产品product line 产品系列Fad 热潮product line extension 产品系列延伸Family branding 家族品牌product mix 产品组合Fashion 时尚reliability 可靠性Franchise extension 特许经营权拓展serviceability 维护保养的方便性Generic product 一般产品tangible product 有形产品第八单元The promotion mix (促销组合)1、Advertising(广告)2、sales promotion(推销)3、public relations(公关)4、personal selling(个人推销;)Push versus pull marketing(推拉式营销)push strategies(推):involve aiming promotional efforts at distributors ,retailers,and sales personnel to gain their cooperation in ordering,stocking,and accelerating the sales of a product.(推动战略涉及的目标是在经销商,零售商和销售人员的促销努力,以获得他们的合作,订货,库存,并加快销售的产品。
Marketing市场营销(英文版)Marketing, also known as marketings, is a crucial aspect of any business. It involves promoting and selling products or services to customers. Effective marketing strategies help businesses expand their customer base, increase brand awareness, and ultimately drive sales.One of the key components of marketing is understanding the target market. This involves researching and analyzing the demographics, preferences, and behaviors of potential customers. With this information, businesses can develop tailored marketing campaigns to attract the right audience. By focusing on the needs and desires of their target market, companies can ensure their marketing efforts are both effective and efficient.Another important aspect of marketing is branding. Developing a strong brand identity is essential for businesses to differentiate themselves from competitors. This is done through various elements such as logos, slogans, and brand messaging. A well-defined brand helps businesses build trust and credibility with customers, leading to increased loyalty and repeat purchases.In today's digital age, online marketing has become increasingly important. With the growing use of technology and internet, businesses have unprecedented opportunities to reach a wider audience. Online marketing strategies include social media marketing, search engine optimization (SEO), content marketing, and email marketing. These tools enable businesses to connect with customers on platforms they frequently use, increasing their visibility and engagement.Another effective marketing technique is influencer marketing.This involves collaborating with influential individuals, such as celebrities or social media personalities, to promote products or services. By leveraging the popularity and credibility of these influencers, businesses can reach a larger audience and gain credibility and trust from their followers.Marketing also involves analyzing and measuring the effectiveness of marketing campaigns. This is done through metrics such as return on investment (ROI), customer acquisition cost (CAC), and customer lifetime value (CLTV). By tracking these metrics, businesses can evaluate the success of their marketing efforts and make any necessary adjustments to optimize their strategies.In conclusion, marketing plays a vital role in business success. It helps businesses understand their target market, build strong brands, and reach a wider audience through various channels. By implementing effective marketing strategies, businesses can increase their customer base, boost brand awareness, and ultimately drive sales.在一个竞争激烈的商业环境中,有效的营销策略是企业取得成功的关键。
单元一1. marketing mix:营销组合2. market a brand:3. product:产品4. range:范围、幅度5. quality:质量6. branding:品牌化7. reputation:声誉、名望8. support:支持、支撑9. price:价格10. place:渠道11. location:位置,当地12. outlet:批发商店13. accessibility:可接近的,可得到的14. promotion:促销15. promotional mix:促销组合16. promotional tool:促销工具17. TV advertising:电视广告18. talk about:谈论19. people:人20. physical presence:实体存在21. process:处理、方法、步骤22. physical evidence:物证23. tangible:有形的24. launch:发表25. distribution:分布、分配26. delivery:交付(贸易)27. advertising:广告28. direct marketing:直接营销29. customer:顾客30. competitor:竞争者31. premium pricing:保险定价32. special deals:特殊交易单元二1. customer need:顾客需求2. solve a problem:解决问题3. meet these need:满足他们的需求4. cost to user:消费者5. perceive the cost:理解消费、认知消费6. convenience:便利7. convenient:方便的8. make an effort:作出努力9. communication:通讯10. communicate:通讯、传达11. acceptability:可接受性13.acceptable 可接受的14.socially acceptable 可被社会接受的15.fashionable 流行的16.attractive 引人瞩目的17.affordability 可购性18.legally acceptable 法律上可接受的19.accessibility 易接近,可达到20.easy to access 容易得到21.accessible 易接近的22.awareness 认识、意识、明白23.aware of:意识到,知道24.high 高度25.object 目标26.manufacturerd 制造27.high quality 高质量28.bottom end 低档的29.objective 客观的,目标的30.revenue objective 收益目标anizations 组织anize 组织33.distribution method 分配方式34.operations 操作35.promotional operation 促销办法36.attract 吸引37.attention to 对··的注意38.become aware of 使得关心39.create an interest in 创造一个兴趣点40.develop an interest 发展权益41.develop a desire 发展一个愿望42.actively want:积极想要43.prompt action:迅速采取行动44.take steps 步骤第三单元1. Carry out 实施2. SWOT analysis:SWOT分析3. Identifies:识别、确定4. Strength:优势5. Weakness:劣势6. Opportunity:机会7. Threat:威胁8. Internal factor:内部9. External factor:外部10. Exploit:开发11. Build on strength:建立优势12. Anticipate the threat:预料威胁13. Seize the new opportunity:抓住机会14. Address:处理15. Pose a serious threat:提出很大威胁16. Minimize the weaknesses: 最小化劣势17. Under threat from:来自于。
Marketing (English Version) In today's fastpaced business world, marketing plays a pivotal role in the success of any organization. It is theart and science of understanding customer needs and creating products or services that satisfy those needs. Effective marketing strategies can differentiate a brand, increase customer loyalty, and drive business growth. Let's delve into the key aspects of marketing and explore how it can benefit your business.Marketing (English Version)The Heart of Business GrowthAt its core, marketing is about building relationships.It's about connecting with your audience in a way that resonates with their values and aspirations. To achieve this, a holistic approach is essential, one that integrates traditional tactics with digital innovation to create a seamless and engaging customer experience.Understanding the Customer JourneySegmentation and TargetingNot all customers are created equal, and effective marketing acknowledges this diversity. Segmenting your audience based on demographics, psychographics, behaviors, or other relevant factors allows you to tailor your message todifferent groups. This targeted approach ensures that your marketing efforts are more relevant and, consequently, more effective.The Power of StorytellingStories are a universal language that can evoke emotions and create lasting memories. In marketing, storytelling is a powerful tool that can humanize your brand and make it more relatable. By crafting narratives that align with yourbrand's values and mission, you can forge a deeper connection with your audience and inspire them to take action.Leveraging Digital ChannelsMeasuring SuccessMarketing is an investment, and like any investment, it needs to be measured for return. Key performance indicators (KPIs) such as conversion rates, customer acquisition costs, and customer lifetime value provide a clear picture of your marketing efforts' effectiveness. By analyzing these metrics, you can refine your strategies, optimize your budget, and ensure that your marketing activities contribute to your business's bottom line.Continuous ImprovementMarketing (English Version)The Art of Persuasion and EngagementThe essence of marketing lies in its ability to persuade and engage. It's not just about selling products; it's about selling an experience, a lifestyle, and a vision. Here's how businesses can harness the full potential of marketing to achieve their goals.Crafting a Compelling Brand IdentityInfluencing Consumer BehaviorUnderstanding the psychology behind consumer behavior is crucial for marketers. By identifying the triggers that lead to purchasing decisions, you can design campaigns that nudge potential customers towards conversion. This involves not only the rational aspects of product features and benefits but also the emotional appeal that can often be the deciding factor in a consumer's choice.The Role of Content MarketingContent marketing is the strategic creation and distribution of valuable, relevant, and consistent content to attract and retain a clearly defined audience. It's about educating your customers, entertaining them, and providing solutions to their problems. From blog posts to videos, infographics to podcasts, highquality content can establish your brand as an authority in your industry and build trust with your audience.Collaborating with InfluencersCustomer Engagement and Retention Ethical Marketing Practices。
市场营销(Marketing)又称为市场学、市场行销或行销学。
简称“营销”,台湾常称作“行销”,是指个人或集体通过交易其创造的产品或价值以获得所需之物实现双赢或多赢的过程。
权威定义美国市场营销协会下的定义是:行销是创造、沟通与传送价值给顾客,及经营顾客关系以便让组织与其利益关系人受益的一种组织功能与程序菲利普·科特勒下的定义强调了营销的价值导向:市场营销是个人和集体通过创造,提供出售,并同别人交换和价值,以获得其所需所欲之物的一种社会和管理过程。
而格隆罗斯给的定义强调了营销的目的:营销是在一种利益之上下,通过相互交换和承诺,建立、维持、巩固与消费者及其他参与者的关系,实现各方的目的)。
[编辑] 新式定义台湾的江亘松在<你的行销行不行>中强调行销的变动性,利用行销的英文Marketing 作了下面的定义「什麼是行销?」就字面上来说,「行销」的英文是「Marketing」,若把Marketing 这个字拆成Market(市场)与ing(英文的现在进行式表示方法)这两个部分,那行销可以用「市场的现在进行式」来表达产品、价格、促销、通路的变动性导致供需双方的微妙关系。
<你的行销行不行>ISBN: 978-986-82609-5-5,理财文化, 2007.08 出版[编辑] 市场营销理论发展的四个阶段初创阶段(1900年—1920年)功能研究阶段(1921年—1945年)现代市场营销学形成和发展阶段(1945年—1980年)营销扩展阶段(1980年以后)[编辑] 市场与需求市场营销学中的市场可以等同于需求,即研究消费者的现实需求和潜在需求。
美国市场营销协会(AMA)的定义委员会1960年对市场提出以下的定义:“ 市场是指一种货物或劳务的潜在购买者的集合需求。
”菲利普·科特勒把市场定义为“ 市场是指某种产品的所有实际的和潜在的购买者的集合。
”[编辑] 市场的类型市场从不同角度,可以划分为不同的类型。
市场营销策略外文文献及翻译Marketing StrategyMarket Segmentation and Target StrategyA market consists of people or organizations with wants,money to spend,and the willingness to spend it.However,within most markets the buyer' needs are not identical.Therefore,a single marketing program starts with identifying the differences that exist within a market,a process called market segmentation, and deciding which segments will be pursued ads target markets.Marketing segmentation enables a company to make more efficient use of its marketing resources.Also,it allows a small company to compete effectively by concentrating on one or two segments.The apparent drawback of market segmentation is that it will result in higher production and marketing costs than a one-product,mass-marketstrategy.However, if the market is correctly segmented,the better fit with customers' needs will actually result in greater efficiency.The three alternative strategies for selecting a target market are market aggregation,single segment,and multiplesegment.Market-aggregation strategy involves using one marketing mix to reach a mass,undifferentiated market.With a single-segment strategy, acompany still uses only one marketing mix,but it is directed at only one segment of the total market.A multiple-segment strategy entailsselecting two or more segments and developing a separate marketing mix to reach segment.Positioning the ProductManagement's ability to bring attention to a product and to differentiate it in a favorable way from similar products goes a long way toward determining that product's revenues.Thus management needs to engage in positioning,which means developing the image that a product projects in relation to competitive products and to the firm's other products.Marketing executives can choose from a variety of positioning strategies.Sometimes they decide to use more than one for a particular product.Here are several major positioning strategies:1.Positioning in Relation to a competitorFor some products,the best position is directly against the competition.This strategy is especially suitable for a firm that already has a solid differential advantage or is trying to solidify such an advantage.To fend off rival markers of microprocessors,Intelunched a campaign to convince buyers that its product is superior to competitors.The company even paid computer makers to include the slogan,"Intel Inside" in their ads.As the market leader,Coca-Cola introduces new products and executes its marketing strategies.At the same time,it keeps an eye on Pepsi-Cola,being sure to match anyclever,effective marketing moves made by its primary competitor.2.Positioning in Relation to a Product Class or AttributeSometimes a company's positioning strategy entails associating its product with or distancing it from a product class or attributes.Some companies try to place their products in a desirable class,such as"Madein the USA."In the words of one consultant,"There is a strong emotional appeal when you say,'Made in the USA'".Thus a small sportswear manufacturer,Boston Preparatory Co.is using this positioning strategy to seek an edge over large competitors such as Calvin Klein and Tommy Hilfiger,which don't produce all of their products in the U.S..3.Positioning by Price and QualityCertain producer and retailers are known for their high-quality products and high prices.In the retailing field,Sake Fifth Avenue and Neiman Marcus are positioned at one end of the price-qualitycontinuum.Discount stores such as Target and Kmart are at theother.We're not saying,however,that discounters ignore quality;rather, they stress low prices.Penney's tired―and for the most part succeeded in―repositioning its stores on the price-quality continuum by upgrading apparel lines and stressing designer names.The word brands is comprehensive;it encompasses other narrowerterms.A brand is a name and/or mark intended to identify the product of one seller or group of sellers and differentiate the product from competing products.A brand name consists of words,letters,and/or numbers that can be vocalized.A brand mark is the part of the brand that appears in the form of a symbol, design,or distinctive color or lettering.A brand mark isrecognized buy sight bu cannot be expressed when a person pronounces the brand name.Crest,Coors,and rider for Ralph Lauren's Polo Brand.Green Giant canned and frozen vegetable products and Arm&Hammer baking soda are both brand names and brand marks.A trademark is a brand that has been adopted by a seller and given legal protection.A trademark includes not just the brand mark,as many people believe,but also the brand name.The Lanham Act of 1946 permits firms to register trademarks with the federal government to protect them from use or misuse by other companies.The Trademark Law RevisionAct,which took effect in 1989,is tended to strengthen the the registration system to the benefit of U.S. Firms.For sellers,brands can be promoted.They are easily recognized when displayed in a store or included in advertising.Branding reduces price comparisons.Because brands are another factor that needs to be considered in comparing different products,branding reduces the likelihood of purchase decision based solely on price.The reputation of a brand alsoinfluences customer loyalty among buyers of services as well as customer goods.Finally,branding can differentiate commodities Sunkist oranges,Morton salt,and Domino sugar,for example .PricingPricing is a dynamic process,Companies design a pricing structure that covers all their products.They change this structure over time and adjust it to account for different customers and situations.Pricing strategies usually change as a product passes through itslife cycle.Marketers face important choice when they select new product pricing strategies.The company can decide on one of several price-quality strategies for introducing an imitative product.In pricing innovative products,it can practice market-skimming pricing by initially setting high prices to"skim"the imum amount of revenue from various segments of the market.Or it can use market penetration pricing by setting a low initial price to win a large market share.Companies apply a variety of price-adjustment strategies to account for differences in consumer segments and situations.One is discount and allowance pricing,whereby the company decides on quantity,functional,or seasonal discounts,or varying types of allowances. A second strategy is segmented pricing, where the company sellers a product at two or more prices to allow for differences in customers, products, or locations. Sometimes companies consider more than economics in their pricing decisions,and use psychological pricing to communicate about the product's quality or value.In promotional pricing,companies temporarily sell their product bellow list price as a special-event to draw more customers,sometimes even selling below cost.With value pricing, the company offers just the night combination of quality and good service at a fair price. Another approach is geographical pricing, whereby the company decides how to price distant customers, choosing fromalternative as FOB pricing,uniform delivered pricing, zone pricing, basing-point pricing, and freight-absorption pricing. Finally,international pricing means that the company adjusts its price to meet different world markets.Distribution ChannelsMost producers use intermediaries to bring their products to market.They try to forge a distribution channel―a set of interdependent organizations involved in the process of marking a product or service available for use or consumption by the consumers or business user.Why do producers give some of the selling job tointermediaries?After all,doing so means giving up some control over how and to whom the products are sold.The use of intermediaries results from their greater efficiency in marking goods available to targetmarkets.Through their contacts, experience, specialization, and scales of operation,intermediaries usually offer the firm move value than it can achieve on its own efforts.A distribution channel moves goods from producers to customers.Itovercomes the major time, place, and possession gaps that separate goods and services from those who would use them. Members of the marketing channel perform many functions. Some help to complete transactions:rmation.2.Promotion.3.Contact:finding and communicating with prospective buyers.4.Matching:fitting the offer to the buyer's needs, including such activities as manufacturing and packaging.5.Negotiation:reaching an agreement on price and other terms of the offer so that ownership or possession can be transferred.Other help to fulfill the completed transferred.1.Transporting and storing goods.2.Financing.3.Risk taking:assuming the risk of carrying out the channel work.The question is not whether these functions need to be performed, but rather who is to perform them. All the functions have three things in common:They use up scarce resource, they often can be performed better through specialization, and they can be shifted among channel members.To the extent that the manufacturer performs these functions, its costs go up and its prices have to be higher. At the same time, when some of these functions are shifted to intermediaries, the producer's costs and prices may be lower, but the intermediaries must charge more to cover the costsof their work. In dividing the work of the channel, the various functions should be assigned to the channel members who can perform them most efficiently and effectively to provide satisfactory assortments of goods to target consumers.Distribution channels can be described by the number of channellevels involved. Each layer of marketing intermediaries that performs some work in brining the product and its ownership closer to the final buyer is a channel level. Because the producer and the final consumer both perform some work, they are part of every channel.When selecting intermediaries, the company should determine what characteristics distinguish the better ones. It will want to evaluate the the channel member's years in business, other lines carried, growth and profit record, co-operativeness, and reputation. If the intermediaries are sales agents, the company will want to evaluate the number and character of the other lines carried, and the size andquality of the sales force. If the intermediary is a retail store that wants exclusive or selective distribution, the company will want to evaluate the store's customers, location, and future growth potential.Understanding the nature of distribution channels is important, as choosing among distribution channels is one of the most challenging decisions facing the firm. Marketing intermediaries are used because they provide greater efficiency in marking goods available to target markets.The key distribution channel function is moving goods from producers to consumers by helping to complete transactions and fulfill the completed transaction. Distribution channels can be described by the number of channel levels, which can include no intermediaries in adirect channel, or one to several intermediaries in indirect channels.PromotionPromotion is one of the four major elements of the company's marketing mix. The main promotion tools――advertising, sales promotion, public relations, and personal selling――work together to achieve the company'scommunications objectives.People at all levels of the organization must be aware of the many legal and ethical issues surrounding marketing communications. Much work is required to produce socially responsible marketing communicating in advertising, personal selling, and direct selling. Companies must work hard and proactively at communicating openly, honestly, and agreeably with their customers and resellers.市场营销策略一、市场细分和目标市场策略具有需求,具有购买能力并愿意花销的个体或组织构成了市场。
1.Business market: all the organization that buy goods and services to use in the production of other products and services, of for the purpose of reselling or renting them to others at a profit.2.Cash cows:low-growth,high-share business or products;Established and successful units that generate cash that the company uses to pay its bills and support other business units that need investment.3. Competitive advantage:an advantage over competitors gained by offering consumers greater value, either through lower prices or by providing more benefits that justify higher prices.4. Complex buying behavior:consumer buying behavior in situations characterized by high consumer involvement in a purchase and significant perceived differences among brands.5. Consumer buying behavior: the buying behavior of final consumers-individuals and households who buy goods and services for personal consumption.6.Consumer market: all the individuals and households who buy or acquire goods and services for personal consumption.7. Contract manufacturing: a joint venture in which a company contacts with manufacturers in a foreign market to produce the product.8. Consumer satisfaction: the extent to which a product‟s perceived performance matches a buyer‟s expectations, the buyer is dissatisfied. If performance matches or exceeds expectations, the buyer is satisfied or delighted.9. Dissonance-reducing buying behavior: consumer buying behavior in situations characterized by high involvement but a few perceived differences among brands.10.Marketing:The process of planning and executing the conception, pricing, promotion, and distribution of ideas, products, and services to create exchanges that will satisfy the needs of individuals and organizations.1.Dogs 瘦狗类: Low-growth, low-share business and products that may generate enough cash to maintain themselves, but do not promise to be large sources of cash.2.Growth-share matrix:a portfolio-planning method hat evaluates a company‟s strategic business units (SBUs) in terms of their market growth rate and relative market share. SUBs are classified as stars, cash cows, question marks or dogs.3.Habitual buying behavior:Consumer buying behavior in situations characterized by low consumer involvement and few significant perceived brand differences.4.Licensing 许可证:a method of entering a foreign market in which the company enters into an agreement with a licensee in the foreign market, offering the right to use a manufacturing process, trademark, patent, trade secret or other items of value for a fee or royalty.5.Market-penetration pricing 市场渗透定价: Setting a low price for a new product in order to attract large numbers of buyers and a large market share.6. Market positioning: arranging for a product to occupy a clear, distinctive and desirable place relative to competing products in the minds of target consumers; formulating competitive positioning for a product and a detailed marketing mix.7. Market segmentation: Dividing a market into distinct groups of buyers with different needs, characteristics or behavior, who might require separate products or marketing mixes.8. Market-skimming pricing 市场撇脂定价:Setting a high price for a new product to skim maximum revenues layer by layer from the segments willing to pay the high price; the company makes fewer but more profitable sales.9. market targeting 选择目标市场:The process of evaluating each market segment‟s attractiveness and selecting one or more segments to enter.10.Marketing mix: referring to the way in which the seven key parts of a company‟s marketing policy are combined to achieve its objectives. The seven elements, sometimes called “7Ps”are: product, price, place, promotion, physical evidence, participant and process.1.Microenvironment 微观环境:The forces close to the company that affect its ability to serve its customers---the company, market channel firms, customer markets, competitors and publics.2.Niche marketing利基营销:Adapting a company‟s offerings to more closely matching the needs of one or more segments where there is often little competition.3.Product life cycle: the course of a product‟s sales and profits over its lifetime. It involves five distinct stages: product development, introduction, growth, maturity and decline.4. Production concept:The philosophy that consumers will favor products that are available and highly affordable and that management should therefore focus on improving production and distribution efficiency.5. Reference groups:Groups that have a direct (face-to-face) or indirect influence on the person‟s attitudes or behavior.6.Target marketing:Directing a company‟s effort towards serving one or more groups of customers sharing common needs or characteristics.7. Undifferentiated marketing: a market coverage strategy in which a firm decides to ignore market segment differences and go after the whole market with one offer.8. Variety-seeking buying behavior 多变型购买行为:Consumer buying behavior in situations characterized by low consumer involvement, but significant perceived brand differences.The BCG matrix is a chart that had been created by Bruce Henderson for the Boston Consulting Group in 1970 to help corporations with analyzing their business units or product lines. This helps the company allocate resources and is used as an analytical tool in brand marketing, product management, strategic management, and portfolio analysis. 1) Cash cows are units with high market share in a slow-growing industry. These units typically generate cash in excess of the amount of cash needed to maintain the business. 2) Dogs are units with low market share in a mature, slow-growing industry. These units typically “break even“(保本), generating barely enough cash to maintain the busi ness…s market share. Though owning a break-even unit provides the social benefit of providing jobs and possible synergies (协同作用)that assist other business units, from an accounting point of view such a unit is worthless, not generating cash for the company. Dogs, it is thought, should be sold off. 3)Question marks (also known as problem child) are growing rapidly and thus consume large amounts of cash, but because they have low market shares they do not generate much cash. The result is a large net cash consumption. A question mark has the potential to gain market share and become a star, and eventually a cash cow when the market growth slows. If the question mark does not succeed in becoming the market leader, then after perhaps years of cash consumption it will degenerate into a dog when the market growth declines. Question marks must be analyzed carefully in order to determine whether they are worth the investment required to grow market share. 4)Stars are units with a high market share in a fast-growing industry. The hope is that stars become the next cash cows. Sustaining the business unit's market leadership may require extra cash, but this is worthwhile if that's what it takes for the unit to remain a leader. When growth slows, stars become cash cows if they have been able to maintain their category leadership, or they move from brief stardom to dodgem.。
外文原文[1]Sales IncentivesThe enthusiasm and drive required in most types of sales work demand that sales employees be highly motivated. This fact, as well as the competitive nature of selling, explains why financial incentives for salespeople are widely used. These incentive plans must provide a source of motivation that will elicit cooperation and trust. Motivation is particularly important for employees away from the office who cannot be supervised closely and who, as a result, must exercise a high degree of self-discipline.Unique Needs of Sales Incentive PlansIncentive systems for salespeople are complicated by the wide differences in the types of sales jobs. These range from department store clerks who ring up customer purchases to industrial salespeople from McGraw-Edison who provide consultation and other highly technical services. Salespeople's performance may be measured by the dollar volume of their sales and by their ability to establish new accounts. Other measures are the ability to promote new products or services and to provide various forms of customer service and assistance that do not produce immediate sales revenues.Performance standards for sales employees are difficult to develop, however, because their performance is often affected by external factors beyond their control. Economic and seasonal fluctuations, sales competition, changes in demand, and the nature of the sales territory can all affect an individual's sales record. Sales volume alone therefore may not be an accurate indicator of the effort salespeople have expended.In developing incentive plans for salespeople, managers are also confronted with the problem of how to reward extra sales effort and at the same time compensate for activities that do not contribute directly or immediately to sales. Furthermore, sales employees must be able to enjoy some degree of income stability.[2]360-degree performance assessmentEnterprises exist mainly in the pursuit of profit, the pursuit of growth, and achieve sustainable business purposes. But in the course of business of raw materials, capital and equipment are required by the "person" can operate. Therefore, how to let the limited raw materials, equipment, and funds created endless profits, human resources play a very important role. A lot of human resources in enterprises, "manager" towards the success of the enterprise is at stake. The manager must often make many in the management decision-making, although the correct decision-making enterprises to be another peak, but it may be the wrong decision based company accumulated overnight. Therefore, how to understand the manager in an appropriate manner to the management, development and recognition of their request on a corporate human resources management a very important task.What is an assessmentComprehensive assessment, also known as the "360-degree performance appraisal system," the earliest known "symbol of the United States forces" model enterprise Intel first proposed and implemented. It refers to the staff themselves, supervisors, direct subordinates, peers, colleagues and even customers, the all-round perspective of the performance of individual understanding : communication skills, interpersonal, leadership and administrative capabilities : : Through this ideal performance assessment, the assessment was not only from those who own, supervisors, subordinates, colleagues and even customers to obtain feedback from a variety of angles. The feedback from these can be clearly aware of their different shortcomings, strengths and development needs, so that future career development more smoothly. I personally think : to assess the way many managers, but "360-degree evaluation - management skills" may be the best.What is self-evaluationThe so-called self-evaluation means : Let the manager's performance against its own performance in the period, or to assess their performance based on the performance and capacity of the future and set goals accordingly. When employees to do their own assessment, usually lower self-defense awareness and thereby understand his own shortcomings and thereby to strengthen, develop or add to their own inadequacies.Generally speaking, employees are usually the result of self-assessment and evaluation of different supervisors. And the evaluation of supervisors or colleagues compared regular staff will give their own high scores. Therefore, the use of self-assessment should be particularly careful. In return for the higher self-assessment, evaluation and staff should know that their self-assessment may have differences, and may form the rigid positions of the two sides, and this is the use of self-assessment should pay particular attention to the matter.Members of the evaluationMembers of the evaluation is to assess the performance of each of my colleagues that the way to achieve performance evaluation purposes. For some work, sometimes with the superior and subordinate time and communication opportunities, but not between subordinate. In such superior and subordinate contacts are short of time, have very little communication between the cases, superior to the performance assessment will be very difficult to establish. But on the contrary, among subordinates work together for a long time, they will understand each other more than superior and subordinate. At this time, among them mutual assessment, but can more objective. Moreover, the return on each other between, let them know that they can be in interpersonal communication capacity in this respect. For example, the foreign invested enterprises in Beijing a performance evaluation methods, it contains a peer evaluation. According to the company's Human Resources Manager said that in assessing the accuracy of the appraisal method, and not higher than the appraisal results for the poor. And peer evaluation forms can also fill his subordinates to assess mistakes. And the assessment results, but also for my colleagues in the eyes of their subordinates understand themselves in teamwork, interpersonal, how performance. In addition the company also said that if performanceassessment results for selected personnel, peer evaluation in this way often meet people convinced that the results.Subordinate evaluationBy the Ministry to evaluate supervisors, the traditional concept of human resources, workers seem to be a bit incredible. However, as the development of the knowledge-based economy, a growing number of companies allow employees to assess their level of competence performance, the process known as upward feedback (positive feedback). This approach to performance assessment of the development potential for the development of superior, particularly valuable. Feedback through subordinate managers, clearly aware of their need to strengthen local management capacity what? If their own understanding and direction for the evaluation of the gap between too much, can address this gap competent, in-depth understanding of these reasons. Therefore, some experts believe that human resources management, subordinate to the higher authorities for the assessment of its management will be a great benefit to the development.Customer evaluationClients in the evaluation of services, marketing, personnel of particular importance. Because only the most clear customer relations staff in customer service, marketing skills and attitude to performance. Therefore, in similar related industries, the performance assessment system in the evaluation could be included in the assessment system customers.In fact, the number of services (for example : the financial industry, catering industry, etc.) often use such performance assessment (such as the selection of best service personnel). Because service quality of service, customer service attitude by most clearly. As far as I know, many renowned domestic companies customer service department will periodically to sample the way, please assess the customer service performance of the company customer service personnel. For the evaluation ofFor the assessment of our performance evaluation is the most common way that performance is assessed by a competent implementation. As for the need to become familiar with the assessment methods, and use of performance assessment results as guidance units, the development potential of important commands weapons.[1] George Bohlander sott snell Managing Human Resources[M]. Dongbai University of Finance& Economics press 2003.10 P437-438[2] George Bohlander sott snell Managing Human Resources[M]. Dongbai University of Finance& Economics press 2003.10 P343-345外文译文[1]销售人员的激励各种类型的销售工作所必需的热情与动力要求销售人员得到高度激励。
营销和广告术语中英对照1. 目标市场 - Target market2. 品牌 - Brand3. 定位 - Positioning4. 价值主张 - Value proposition5. 市场细分 - Market segmentation6. 目标客户 - Target customer7. 市场调研 - Market research8. 竞争分析 - Competitive analysis9. 市场份额 - Market share10. 营销策略 - Marketing strategy11. 售价 - Selling price12. 产品生命周期 - Product life cycle13. 市场渗透 - Market penetration14. 品牌意识 - Brand awareness15. 客户满意度 - Customer satisfaction16. 客户忠诚度 - Customer loyalty17. 市场营销 - Marketing18. 广告宣传 - Advertising19. 销售促销 - Sales promotion20. 市场定价 - Pricing strategy21. 产品差异化 - Product differentiation22. 市场占有率 - Market share23. 市场推广 - Market promotion24. 线下营销 - Offline marketing25. 线上营销 - Online marketing26. 品牌形象 - Brand image27. 市场份额 - Market share28. 社交媒体营销 - Social media marketing29. 品牌认知 - Brand recognition30. 市场竞争 - Market competition营销和广告领域中的术语对于企业来说至关重要,它们能够帮助企业更好地理解和规划市场策略,提高品牌知名度,推动销售增长。
Journal of Market-FocusedManagement,1, 13-29 (1996) 01996Kluwer Academic Publishers,Boston. Manufacturedin The Netherlands, Market-Focused Management:Human Resource Management ImplicationsRANDALL S. SCHULERNew York University, Stern School of Business, 40 W 4th Street, New York, NY 10012Abstract. Under market-focusedmanagement(MFM) the whole organization is engagedin the satisfaction of customers‟ needs-so much so that MFM becomesthe philosophy and modus operandi of doing businessand customersbecomethe reasonfor the organization‟sexistence. If this is to happen,humanresourcephilosophies, policies, and practicemustbe conduciveto MPM. The objectivesof this article areto briefly review the implications for human resourcemanagement.The merits of adopting the businessphilosophy of MPM as comparedto other traditional alternatives have been discussedin detail elsewhere(Webster,1992; Day, 1990; Kohli and Jaworski, 1990;Narver and Slater, 1990;Grover, 1995). Here we focuson describing humanresourcephilosophy, policies, and practices options that are affectedby MFM.Keywords: customer-focused,humanresourcemanagement,strategic management Three market focused management strategiesTreaty and Wiersema (1995a, 1995b) have identified three MFM strategies. Each has significant and unique implications for human resource management. They discuss these strategies as “valuedisciplines of market leaders.” The authors suggest that firms today need to be excellent in one of three market-focused disciplines if they are to survive and excel.Operational excellenceThe first type of market leaders are focused on operational excellence (Treaty and Wiersema, 1995b). Those are the companies that, like Wal-Mart, are dedicated to providing low prices. Here the firm, like FedEx, must be outstanding in price or hassle-free service to attract customers away from the competitor‟s best product or total solution. Companies need to operate supersimple, strive for zero overhead, use absolutely no-frills assets, buy used equipment, and find the better real estate deal. Another term that has been used for this market-focused strategy is cost reduction (Porter, 1980, 1985). Implications of it for human resource practices have been described by Schuler and Jackson (1987).Product leadershipThe second kind of market leaders are companies that zero in on product leadership through continuous innovation. They are companies like Intel and Nike that offer the best products in their markets and, through innovation stay on top of product lines year after year. Here14RANDALL S. SCHULER companies need to focus on a high-profit niche, live with the users to better understand their product needs, attack product development with total commitment and focus, and move at blinding speed. Other terms that have been used for this market-focused strategy include differentiation (Porter, 1980) and innovation and quality enhancement (Schuler and Jackson, 1987).Customer intimacyThe third kind of company that rises to the top practices customer intimacy. Such companies like Nordstrom‟s promise to provide the best solution to whatever the customers‟ problems may be. Here companies need to have everyone act as salespeople, take over resonsibility for part of a customer‟s operation, live, think, a nd breathe the customer, and do everything to enhance the quality of the service as defined by the customer (Schneider and Bowen, 1995a, 1995b; Bowen and Lawler, 1992).Model of human resource management implications of MFMConsistent with the Treaty and Wiersema (1995a) typology of market-focused management strategies, Schuler and Jackson (1987) proposed a model linking competitive management strategies and human resource management. Used together, the human resource implica-tions of MPM strategies can be described under two major headings (1) Ml34 strategies and Needed role behaviors and (2) MFM strategies and integration.MFM strategies and needed role behaviorsBefore developing a linkage between MPM strategies and human resource management, there must be a rationale for that linkage. This rationale gives us a basis for predicting, studying, refining, and modifying both strategy and practices in specific circumstances. Consistent with previous research, the rationale utilized is based on what is needed from employees apart from specific technical skills, knowledges, and abilities (SKAs) required to perform a specific task. Rather than thinking about task-specific SKAs, then, it is more useful to think about what is needed from an employee who works with other employees in a social environment. These “neededemployee behaviors” are actually best thought of as “neededrole behaviors” (Schuler and Jackson, 1995). The article in this volume by Blancer, Johnson, and Lakshman describes this rationale in more detail. Their article discusses just how important the relationship is between employee psychological states and behavior, especially customer service behaviors.Based on an extensive review of the literature and secondary data (Schuler and Jackson, 1987), several role behaviors are thought to be instrumental in the implementation of the competitive strategies. Table 1 shows several dimensions along which employees‟ role behaviors can vary. The dimensions shown are the ones for which there are likely to be major differences across strategies. This can be illustrated by describing the variousMARKET-FOCUSED MANAGEMENT 15 Table 1. Employee role behaviors for MEM strategies.1. Highly repetitive, predictable behavior Highly creative, innovative behavior2. Very short-term focus Very long-term behavior3. Highly coopertive, interdependent behavior Highly independent, autonomous behavior4. Very low concern for quality Very high concern for quality5. Very low concm for quantity Very high concern for quantity6. Very low risk taking Very high risk taking7. Very high concern for process Very high concern for results8. High preference to avoid responsibility High preference to assume responsibility9. Very inflexible to change Very flexible to change10. Very comfortable with stability Very tolerant of ambiguity and unpredictability11, Narrow skill application Broad skill application12. Low job (firm) involvement High job (firm) involvementSource: Adapted from Schuler (1988)MFM strategies and their necessary organizational conditions in more detail, along with the needed role behaviors from the employees. These role behaviors, however, are best thought of as very broad and general characteristics of behavior. In the implementation stage of this model firms need to identify the specific behaviors unique to their situations. The example below on the Grand Union company serves as an illustration of this.Product leadership and needed role behaviorsProduct leadership can be attained through big innovative breakthroughs and incremental quality improvements. Both are important but each has unique implications for human resource management.Innovation. Because the imperative for an organization pursuing a product leadership strategy is to be the most unique producer, conditions for innovation must be created. These conditions can be rather varied. They can be created either formally through official corporate policy or more informally. According to Kanter, “Innovation [and new venture de velopment] may originate as a deliberate and official decision of the highest levels of management or there may be the more-or-less …spontaneous‟ creation of mid-level people who take the initiative to solve a problem in new ways or to develop a proposal for change. Of course, highly successful companies allow both, and even official top management decisions to undertake a development effort benefit from the spontaneous creativity of those below” (Kanter, 1985, p. 50). Overall, then, for firms pursuing a MF M strategy of product leadership, the profile of employee role behavors include (1) a high degree of creative behavior, (2) a longer-term focus, (3) a relatively high level of cooperative, interdependent behavior, (4) a moderate degree of concern for quality, (5) a moderate concern for quantity,(6) an equal degree of concern for process and results, (7) a greater degree of risk taking, and(8) a high tolerance of ambiguity and unpredictability (Schuler, 1987). The article in this issue by Atuahene-Gima provides an excellent description of these as well as an empirical test that is generally supportive of these relationships.16RANDALLSSCHULERThe implications of pursuing a strategy of product leadership through innovation for managing human resourcesinclude (1) selecting highly skilled individuals, (2) giving em-ployees more discretion, (3) using minimal controls, (4) making a greater investment in human resources,(5) providing more recourcesfor experimentation,(6) allowing and even rewarding occasionalfailure, and (7) appraising performancefor its long-run implications. As a consequenceof theseconditions, pursuing this strategymay result in feelings of en-hancedpersonal control and morale, and thus a greatercommitment to self and profession rather than to the employing organization (Atuahene-Gima, 1996).Quality. A second way firms can pursue a product leadership strategy involves getting employees committed to quality and continual improvement. The profile of employee behaviors necessaryfor firms pursuing a strategyof product leadershipthrough continuous improvement is (1) relatively repetitive and predictable behaviors, (2) a more long-term or intermediate focus, (3) a modestamount of cooperative,interdependentbehavior, (4) a high concern for quality, (5) a modestconcern for quantity of output, (6) high concern for process(how the goodsor servicesare madeor delivered), (7) low risk-taking activity, and(8) commitment to the goals of the organization.While policy statementsemphasizing the total quality approach are valuable, they are also followed up with specific human resourcepractices: feedback systemsare in place, teamwork is permitted and facilitated, decision making and responsibility are a part of each employee‟sjob description, andjob classifi cationsare flexible.Operational excellence strategy and needed role behaviorsOften, the characteristicsof a firm pursuing the operational excellence strategy are tight controls, overhead minimization, and pursuit of economiesof scale. The primary focus of thesemeasuresis to increaseproductivity-that is, by reducing output cost per person. This can mean a reduction in the number of employeesor a reduction in wage levels.Cost reduction can also be pursuedthrough increaseduseof part-time employees,subcon-tractors, work simplification and measurementprocedures,automation, work rule changes, andjob assignmentflexibility. Thus, there areseveralmethodsfor reducing costs. Although the details are vastly different, they all sharethe goal of reducing output cost per employee.The profile of employee role behaviors necessaryfor firms pursuing the MFM strategy of operational excellence is as follows: (1) relatively repetitive and predictable behaviors,(2) a rather short-term focus, (3) primarily autonomousor individual activity, (4) modest concern for quality, (5) high concern for quantity of output (goodsor services),(6) primary concern for results, (7) low risk-taking activity, and (8) a relatively high degreeof comfort with stability.Customer intimacy strategy and needed role behaviorsCustomer intimacy means giving the customer (client) a high level of personal service. The result is customer satisfaction. Improving customersatisfaction is one of the primary meansthrough which human resourcemanagementactivities impact the successof firms.MARKET-FOCUSED MANAGEMENT17Of course, reducing costs (and prices) and improving product features and quality are ways we generally think of improving customer satisfaction. But as many companies have now learned, customers react to more than just the price, features, and quality of the physical product. Good service (high customer intimacy) is also important. Thus for manufacturing companies and service companies, customer intimacy is important (Treaty and Wiersema, 1995a). Bowen‟s article in this volume does an excellent job in presenting the details of these relationships. This is also confirmed by the results from a study of 2,000 customers who purchased goods and services from five different service companies. When asked to allocate 100 points to five factors, on average customers gave only 11 points to the tangible product or service (e.g., the food purchased or the report delivered). The remaining points were allocated to factors that more directly reflect the interactions with service providers. Yet, customers often reported that these interactions were less than satisfactory. With nearly 75 percent of current U.S. GDP being generated in the services sector, few companies can be satisfied with the results of that study (Olian and Rynes, 1991; Berry, 1995).Services companies win or lose during the moments of contact (“moments of truth”) between employee and customers. This point was not lost on Jan Carlzon, when he was CEO of the Scandinavian airline SAS: “AsI was putting on paper some of my reflections on managing a service company, I realized that it was actually during the instant of contact between customer and staff that the future of the company hung in the balance. I call it the moment of truth” (Gronroos, 1990, p. xv). This moment of truth, it turns out, is often the moment when customers get a glimpse of how a firm messageits human resources. Because frontline employees-such as the FedEx delivery people, the attendants at Disney theme parks, and the sales clerks at Nordstrom, or the flight attendants at Southwest Airlines-are so important to service delivery, some experts have argued that service companies should be literally turned upside down. Service providers should control important decisions, and everyone else should provide secondary input. Marketing campaigns, operations manage-ment systems, and practices for managing human resources should all be coordinated with customers‟ needs in mind. The objective? To create a passion for service by everyone in the company (Heskett, Sasser, and Hart, 1990; Jacob, 1995).Getting customer-focused employees. Approaches to managing human resources appear to play a significant role in creating a passion for service, which is ultimately experienced by the customers. For example, in financial services, passion for service appears to be strongest when employees are carefully selected for their service orientation, are trained extensively, receive plenty of performance feedback, and get paid fairly (Blancero, Johnson, and Lakshman; 1996; Bowen, 1996; Lux, Jex, and Hansen, 1996). Regardless of how they seek to satisfy customers, most companies recognize customers as primary stakeholders who wield considerable power, which is felt throughout the or-ganization. To meet custo mers‟ demands for higher quality, for instance, companies such as Weyerhaeuser, Southwest Airlines, and FedEx are organizing to “maintain an environ-ment for quality excellence conducive to full participation and personal and organizational growth” for the ir employees (Gronroos, 1990; Quick, 1992; Berry and Parasuraman, 1992). This human resouce practice also serves as a criterion for human resource utilization used。