管理学原理第十一章自测练习题
Chapter Eleven: Foundations of Control
Multiple Choice Questions
1. The type of control system that focuses on such criteria as organizational
values, beliefs, and traditions is
a. market control
b. organizational control
c. bureaucratic control
d. clan control
2. Which of the following is not a reason for the importance of control?
a. It ensures that the organization is moving toward established goals
b. It is related to planning
c. It allows managers to delegate
d. It helps establish hierarchical relationships
3. A disadvantage of personal observation as a method for measuring
performance is
a. The level of coverage of performance activities is limited
b. Infrequency
c. The time involved
d. Others’ biases
4. All of the following are characteristics of an effective control system except
a. accuracy
b. reasonable criteria.
c. low cost
d. timeliness
5. Once actual result have been measured, the next step in the control process
is
a. determination of goals consistent with organizational objectives
b. comparisons between the plan and results
c. checking measurements against established legal standards
d. taking action to correct unfavorable variations from the plan
6. Which of the following statements is most accurate?
a. The best-known form of feedforward control is direct observation.
b. Feedforward controls have the greatest impact on motivation.
c. The type of control most widely used is feedback control.
d. Feedback controls are designed to detect problems before they occur.
7. The biggest problem with feedback controls is that
a. It is difficult, if not impossible, to obtain the necessary information
b. They are of little use as a motivational tool
c. They do not provide the type of information needed to judge the accuracy
of the planning process
d. When significant deviations are detected, the damage has already been
done
8. The MAJOR problem with feedforward controls is that they
a. are costly to implement
b. are time-consuming to implement
c. require information that is often difficult or impossible to obtain
d. indicate a problem only after it has occurred
9. The BEST-KNOWN form of concurrent control is
a. feedback
b. decentralization
c. internal selection
d. direct supervision
10. Reviewing reports is a form of
a. feedback control
b. concurrent control
c. feedforward control
d. consecutive control
11. Control should be placed
a. on all activities
b. where there are problem areas
c. on the single most important factor
d. where there are cost-effective
12. Informal control are recommended when
a. Organizational size is large
b. Importance of an activity is low
c. Decentralization is high
d. Organizational culture is threatening
13. The last step in the control process is to
a. establish standards.
b. determine the need for corrective action.
c. compare performance against standards.
d. measure performanc
