酒店英语期末考试试卷

试卷代码：南京城市职业学院2015-2016学年度第二学期酒店管理专业酒店英语期末考试试题班级：学号：姓名：2016年6月一、单选题（每题1分，共20分）1、Good morning. _______ I help you?A、WouldB、MustC、MayD、Am2、I would like to _________ a room, please.A．order B、book C、see D、look3. It’s very kind __________ you to help me.A．of B、to C、by D、for4. What’s the ________ for a double room?A. rightB. rate C、money D、for5. I would like to book a double room ________ bath.A. withB. of C、by D、for6.Excuse me, sir. You need to ________ the form.A. fill inB. fill on C、fill of D、fill for7.We are looking forward to __________ you.A. seeB. saw C、seeing D、sees8.I'm afraid we are fully booked _______ the 5th.A. withB. of C、by D、for9.Do you want to pay _____ cash or _____ credit card.A. in inB. by by C、by in D、in by10.The porter will show you _______ your room.A. withB. to C、by D、for11.My flight will leave ______ 6 pm today.A. withB. on C、at D、for12.The hotel is full and there is someone ________ your room.A. takeB. To take C、takes D、taking13.Let me _______ you with your luggage.A. helpB. helping C、helps D、to help14.May I _________ the curtain?A. drawB. Turn on C、turn off D、make up15.______ the way, how long will it take to clean the room?A. WithB. On C、By D、For16.Can you __________ the air conditioning?A. drawB. Turn on C、turn off D、make up17.Do you want these shirts to be ________?A. starchB. starches C、starched D、starching18.Let me help you _______ your luggage?A. byB. with C、on D、of19.I hope you will _______ a morning call at 7:00.A. arrangeB. arranges C、arranged D、making20.I'll ask a porter to _________ your luggage.A. take careB. take care of C、take care off D、look二、根据对话填写入住单（每题1分，共10分）R: Ok .I’ve found it. Checking out on the 27th?G: That’s right.R: Can I take a credit card for the deposit?G: Yes, sure. Also, I’d like a non-smoking room please.R: Certainly madam. Here’s your key. Your room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, I’m right?G: You are right. And I’ll stay in your hotel for 4 nights.三、根据情境完成对话.（每题2分，共40分）Part oneA：Good morning . What can I do for you, sir ?B：Yes, （我想预定一间房间。

试卷代码：南京城市职业学院2015-2016学年度第二学期酒店管理专业酒店英语期末考试试题班级：学号：姓名：2016年6月一、单选题（每题1分，共20分）1、Good morning. _______ I help you?A、WouldB、MustC、MayD、Am2、I would like to _________ a room, please.A．order B、book C、see D、look3. It’s very kind __________ you to help me.A．of B、to C、by D、for4. What’s the ________ for a double room?A. rightB. rate C、money D、for5. I would like to book a double room ________ bath.A. withB. of C、by D、for6.Excuse me, sir. You need to ________ the form.A. fill inB. fill on C、fill of D、fill for7.We are looking forward to __________ you.A. seeB. saw C、seeing D、sees8.I'm afraid we are fully booked _______ the 5th.A. withB. of C、by D、for9.Do you want to pay _____ cash or _____ credit card.A. in inB. by by C、by in D、in by10.The porter will show you _______ your room.A. withB. to C、by D、for11.My flight will leave ______ 6 pm today.A. withB. on C、at D、for12.The hotel is full and there is someone ________ your room.A. takeB. To take C、takes D、taking13.Let me _______ you with your luggage.A. helpB. helping C、helps D、to help14.May I _________ the curtain?A. drawB. Turn on C、turn off D、make up15.______ the way, how long will it take to clean the room?A. WithB. On C、By D、For16.Can you __________ the air conditioning?A. drawB. Turn on C、turn off D、make up17.Do you want these shirts to be ________?A. starchB. starches C、starched D、starching18.Let me help you _______ your luggage?A. byB. with C、on D、of19.I hope you will _______ a morning call at 7:00.A. arrangeB. arranges C、arranged D、making20.I'll ask a porter to _________ your luggage.A. take careB. take care of C、take care off D、look二、根据对话填写入住单（每题1分，共10分）R: Ok .I’ve found it. Checking out on the 27th?G: That’s right.R: Can I take a credit card for the deposit?G: Yes, sure. Also, I’d like a non-smoking room please.R: Certainly madam. Here’s your key. Your room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, I’m right?G: You are right. And I’ll stay in your hotel for 4 nights.三、根据情境完成对话.（每题2分，共40分）Part oneA：Good morning . What can I do for you, sir ?B：Yes, （我想预定一间房间。

科学出版社《酒店英语》期末考试试卷（B卷）（注：考试结束后，该考试试卷同答题纸一起收回）系别：——————————班级：——————————姓名：————————————一、单项选择题：（每题1分，共15分）1、ID card is （）。

A、登记卡B、房卡C、信用卡D、身份证2、“walk – in guest” means （）。

A、没有提前预定房间的客人B、走着的客人C、走着进来的客人D、入住的客人3、The word“deposit” in our book refers to（）。

A、存钱B、押金C、取钱D、维修4、 The word “reservation”equals to （）。

A 、service B、book C、investment D、settle the bill5、“double room” is （）。

A 单人间 B标准间（配两张单人床） C双人间（配一张双人床） D三人间６、All the words below are used in Laundery Services except（）.A、shrinkB、mendC、beverageD、stain７、The words below equals to one another except（）.A、the high seasonB、the busy seasonC、the peak season D. the off season8、Sichuan cuisine is () and contains chili.A、sourB、sweetC、hotD、salty９、The word “cuisine” means （）..A、热辣的B、菜系C、苦干的D、大堂吧10、The word “miscalculation”refers to（）A 、确认 B、算账C、结账D、算错账11、The word “party”in our book refers to （）.A、随行人员、聚会B、党C、聚会D、党员12、“PC”is short for（）A、potato chipsB、portable computerC、personal computerD、both B and C 13、what should the reservation clerk says first when he/she answers the phone?A、Reservatons, may I help you?B、welcome to our hotel.C、please come to our hotelD、please nojoy your stay.14、The objects below are needed in Recreation Service except ().A、bowlingsB、refreshmentC、bar bellD、billiards15. “Huanlemuchang Hot Pot” in Huhhot is a kind of （）.A bootB boothC buffetD beverage二、多选题：（每题2分，共20分。

酒店情景英语考试试卷一、词汇与短语（每题2分，共20分）1. 将下列单词与对应的中文释义连线。

- reservation A. 登记入住。

- check - in B. 预订。

- concierge C. 礼宾员。

2. 写出下列短语的英文表达。

- 客房服务：________________- 酒店大堂：________________- 退房时间：________________二、单项选择题（每题3分，共30分）1. When a guest arrives at the hotel, the first thing the front desk clerk usually says is:A. "How are you today?"B. "Welcome to our hotel. May I have your reservation name, please?"C. "What do you want?"2. If a guest wants to extend his stay, he can say:A. "I want to leave early."B. "I would like to stay for a few more days."C. "I don't like this room."3. The concierge is mainly responsible for:A. Cleaning the rooms.B. Helping guests with various requests such as getting tickets or making restaurant reservations.C. Cooking in the hotel restaurant.4. A guest calls the front desk and says, "I'm locked out of my room." The front desk clerk should reply:A. "It's your own fault."B. "Don't worry. We'll send someone to help you right away."C. "You should be more careful."5. When the housekeeping staff enters a guest's room for cleaning, they should first:A. Start cleaning immediately.B. Knock on the door and announce themselves.C. Open the door without any notice.6. Which of the following is a common way to ask for a wake - up call?A. "Can you give me a call in the morning?"B. "I need a wake - up call at 7:00 am, please."C. "Call me when you are free."7. If a guest complains about the noise in his room, the front desk clerk should:A. Ignore the complaint.B. Apologize and offer to change the room if possible.C. Blame the guest for being too sensitive.8. "Do you have any available rooms for tonight?" The clerk can answer:A. "Yes, we have some single rooms and double rooms available."B. "No, we are full. Go away."C. "I don't know."9. When checking out, the guest may be asked:A. "Did you enjoy your stay?"B. "Can you pay for the damages you made?"C. Both A and B.10. The phrase "room service" refers to:A. The service provided by the hotel to clean the rooms.B. The service that allows guests to order food and drinks to be delivered to their rooms.C. The service for guests to check in and out of their rooms.三、情景对话补全（每题5分，共25分）1. Guest: Good morning. I have a reservation under the name of John Smith.Clerk: ____________________________________________________Guest: Yes, for three nights.Clerk: Thank you, Mr. Smith. Here is your key card. Your room is on the 5th floor.2. Guest: I'm sorry, but I can't find the restaurant in the hotel.Clerk: ____________________________________________________Guest: Thank you very much.3. Guest: I would like to check out.Clerk: Certainly, sir. ______________________________________Guest: Here you are. (hands over the key)Clerk: Thank you. Let me check your bill.4. Guest: I'm having a problem with the TV in my room. It doesn't work.Clerk: ____________________________________________________Guest: Thank you. I'll wait for the technician.5. Guest: Can I get a late checkout?Clerk: ____________________________________________________Guest: That's great. Thank you.四、翻译题（每题3分，共15分）1. 将下列句子翻译成英语。

1.What are the responsibilities of a receptionist?2.What are the responsibilities of a room attendant ?3.Guest:Your name is Mark brown. You’d like to reserve a single room away from the streetfrom 12 to 15 April. You are calling the hotel.Receptionist: You answer the phone and accept the booking.4.Guest: Your name is Mary Liu. You are in room 1234 and you want to check out. When yousee the bill you find there is a laundry charge for 68 yuan, but you did not use the laundry service.Cashier: when the guest complains about the overcharge, you recheck the bill and find that you have really made a mistake. You apologize to the guest and make out another bill.5.Guest: you are the guests and have come to the restaurant with a reservation. You havereserved a private room in 301.Hostess: lead the guests to their room and take the menu for the guests.Waitress: take order for the guest.Guests: You have no idea about the Chinese dish. You ask the waitress to recommend some dishes.Pickled cucumber 酱黄瓜Steamed beaf balls 蒸牛肉丸Kong Pao Chicken Jacket potato 带皮烤的马铃薯Spicy Chicked 怪味鸡Fried mandarin fish in squirrel shape松鼠桂鱼Twice-cooked pork slices 回锅肉Beijing roast duck 北京烤鸭Sweet and sour pork 咕噜肉填空和是非题在第一二单元短对话表格题第三单元词组翻译和句子翻译以第一第二单元测试题为主IV. Answer the following questions. (2*10)1.As a receptionist, how do you confirm a guest’s reservation?Repeat the information the guest provides, such as the guest’s name, the room type, guest’s arrival and departure dates, special preference, etc..2.Do you know how many types of room a hotel can usually provide?There are usually 7 types of room in a hotel and they are single room, double room, twin room, triple room, junior suite, business suite and deluxe suite.3.As a receptionist, what would you say if you don’t know the spelling of a guest’sname?How do you spell your name, please?4.As a bellman What would you say if you are not sure which one is the guest’ssuitcase?Could you tell me some features of your suitcase, please?5.Do you know how many ways in which the guests can usually pay their hotelbills?There are usually 5ways: traveler’s check, credit card, personal check, cash and foreign currency.6.As a cashier, if a guest complains his bill is wrong, what would you say to him?7.What would the housemaid say when it’s inconvenient for a guest to haveturn-down service?When would you like me to do the service?8.As a housemaid, what would you say when a guest has a special request forcleaning his room?I’ll be glad to do it for you?9.How do you express that you are pleased to serve guests?We are always at your service.10.Can a room attendant buy something for the guest while working withoutsuperior’s approval? Why or why not?No. it’s against the hotel policy.11.What does the guest usually request if he wants to meet his friends in his room inthe morning?He/She usually wants the room made up early.12.As a room attendant, what would you do if the ill guest calls you and tells you thename of the medicine he wants?Help the guest to see a doctor first.13.As a room attendant, what would you do if you can’t go shopping for a guest?Apologize first and ask for someone else to do it.14.What would you do if there is no food or beverage that the guest ordered?Apologize and recommend a different dish or drink.15.What should a receptionist do if he or she has something unclear about thereservation?Ask the guest again to make it clear.16.What would you say if you want to ask for the guests food order?May I have your order now, Sir/Madam?17.What would you do if a guest is not familiar with the food on offer?Recommend certain food to the guest.18.How do you ask whether you can serve the dishes or not?Excuse me, may I serve the dishes to you?19.What would you say to a guest to ask him or her to wait whild you are preparingthe bill?I’m sorry! I’ll check it. Please wait a moment.20.As a cashier, how can you check whether a bill is correct?Show the bill to the guest and ask him to check it.。

酒店专业英语试题及答案 一、选择题（每题2分，共20分） 1. Which of the following is the correct way to greet a guest in a hotel?

A. Hello B. Hi C. Good morning/afternoon/evening, sir/madam D. Hey

答案：C 2. What does the abbreviation "VIP" stand for in the hotel industry? A. Very Important Person B. Very Important Place C. Very Important Product D. Very Important Position

答案：A 3. Which of the following is not a typical service provided by a hotel?

A. Room service B. Laundry service C. Parking service D. Banking service

答案：D 4. In a hotel, what does "check-in" mean? A. To leave the hotel B. To enter the hotel C. To pay the bill D. To register and receive a room key

答案：D 5. What is the term used to describe a hotel room that has been cleaned and prepared for a guest?

A. Vacant B. Occupied C. Dirty D. Ready

答案：D 6. What does "F&B" stand for in the context of a hotel? A. Food and Beverage B. Front and Back C. Full and Busy D. Fast and Bright

A 、WouldB 、MustC 、May 2. I would like to ________ a room, please. A . order B 、book C 、see 3. It 's very kind ___________ you to help me. A . of B 、toC 、byD 、4. What' s the ________ for a double room?A. rightB. rate C 、money D 、for D 、Am D 、look for试卷代码:南京城市职业学院2015-2016学年度第二学期酒店管理专业 酒店英语期末考试试题1、Good morning.________ I help you? A. with B. of C 、by D 、for6. ______________________________ Excuse me, sir. You n eed to the form.A. fill inB. fill on C 、fill of D 、fill for7. ______________________________ We are look ing forward to you. A. see B. saw C 、seeing D 、sees8.1'm afraid we are fully booked ___ the 5th. A. with B. ofC 、byD 、for 9. Do you want to pay ___ cash or _____ credit card.A. in inB. by by C 、by in D 、in by10. The porter will show you ____ your room. A. with B. to C 、by D 、for 11. My flight will leave _ 6 pm today.A. withB. on C 、atD 、for12. The hotel is full and there is some one __ your room.A. takeB. To take C 、takes D 、taking班级： __________________ 学号： ________________ 姓名： ______________2016年6月单选题（每题 1分，共20分）13. Let me ______ y ou with your luggage.1分，共10分）G: Good eve nin g, I have a reservati on un der the n ame of Mr. Tomli nson. R: Ok .I've found it. Checking out on the 27th? G: That's right.R: Can I take a credit card for the deposit?G: Yes, sure. Also, 1 d like a non-smok ing room please.R: Certainly madam. Here s your key. Your room is on the 7th floor and on the left. Room 781. Check-out time is at 12:00 noon. By the way, you are from America, 1 m right?A: Good morning . What can I do for you, sir ?D 、to helpA. helpB. helping C 、helps 14. _____________ May I t he curta in? A. draw B. Turn on C 、turn off D 、make up 15. _____ t he way, how long will it take to clean the room? A. With B. On C 、By D 、For 16.________________ Ca n you the air con diti oning? A. draw B. Turn on C 、turn off17.________________________________ Do you want these shirts to be __________________________ ?A. starchB. starches C 、starched 18. ____________________ L et me help you your luggage?A. byB. with C 、on D 、of 19」hope you will ______ a morning call at 7:00. A. arrange B. arrangesC 、arranged20」'll ask a porter to_____ your luggage. D 、make up D 、starchi ng D 、makingC 、take care offD 、look 、根据对话填写入住单（每题G: You are right. And 1 ll stay in your hotel for 4ni ghts. 、根据情境完成对话.（每题2分，共40分）B： Yes, （我想预定一间房间。

大学酒店英语试题及答案本试题旨在考察学生对酒店英语的掌握程度，包括听力理解、阅读理解、词汇与语法、以及写作能力。

请仔细阅读题目，并在规定的时间内完成作答。

听力部分（共20分）1. 听录音，选择正确的图片。

（每题2分，共10分）- 录音中提到了酒店的前台接待处，图片A是前台接待处，图片B是餐厅，图片C是游泳池。

- 录音中提到了酒店的客房服务，图片A是客房服务车，图片B是健身房，图片C是会议室。

- 录音中提到了酒店的商务中心，图片A是商务中心，图片B是洗衣房，图片C是酒吧。

- 录音中提到了酒店的健身房，图片A是健身房，图片B是游泳池，图片C是餐厅。

- 录音中提到了酒店的洗衣服务，图片A是洗衣房，图片B是前台接待处，图片C是会议室。

2. 听录音，回答问题。

（每题3分，共10分）- 问：酒店的早餐时间是几点开始？答：酒店的早餐时间是早上7点开始。

- 问：酒店提供哪些类型的房间？答：酒店提供单人间、双人间和套房。

- 问：酒店的无线网络覆盖范围是？答：酒店的无线网络覆盖整个酒店区域。

- 问：酒店的退房时间是什么时候？答：酒店的退房时间是中午12点前。

- 问：酒店附近有哪些旅游景点？答：酒店附近有博物馆、公园和购物中心。

阅读理解（共30分）阅读下面的文章，然后回答问题。

在酒店行业中，客户服务是至关重要的。

酒店工作人员需要具备良好的沟通技巧，以便能够理解并满足客人的需求。

此外，酒店还需要提供各种设施，如健身房、游泳池和商务中心，以确保客人在住宿期间的舒适和便利。

酒店的清洁和维护也是非常重要的，这直接影响到客人的满意度。

最后，酒店的安全管理是不容忽视的，这包括消防、防盗和紧急疏散等措施。

1. 文章提到了哪些酒店工作人员需要具备的技能？（5分）答：酒店工作人员需要具备良好的沟通技巧。

2. 文章中提到了酒店需要提供哪些设施？（5分）答：酒店需要提供健身房、游泳池和商务中心。

3. 文章中提到了酒店的哪些方面会影响客人的满意度？（5分）答：酒店的清洁和维护会影响客人的满意度。

2013-2014学年第一学期一年级酒店英语期末试题一、词汇（一）写出下列单词的意思（每个1分，共10分）1.welcome______2.reserve_______3.bellman______ 4.luggage_____5.guest_____6.bill_____7.pay_____ 8.fax_____9.check______10.service_______（二）为下列房间选择正确的意思（每个1分，共10分）1.（）Twin Room A商务标间2.（）Triple B城景房3.（）Single Room C豪华间4.（）Standard Room D双人间5.（）Business Room E湖景房6.（）City View Room F三人间7.（）Sea View Room G普通间8.（）Garden View Room H单人间9.（）Deluxe Room I海景房10.（）Lake View Room J园景房二、交际用语（一）匹配下列句子（每题2分，共10分）。

1.( )How do you do? A See you.2.( )Glad to meet you. B Thank you.3.( )Thank you very much. C How do you do?4.( )This way ,please. D You’re welcome.5.( )See you tomorrow. E Glad to meet you,too.(二)选择正确的句子完成对话（每空3分，共15分）。

C=Front Office Clerk G=GuestC:Good morning, sir. This is Room Reservation.____________ G:I’d like to reserve a room.C:______________G:I’d like a single roon from Oct.8th to Oct.16th.C:__________.I’ll check our room available for those days. G:OK.C:___________.We’ll have single rooms at 120 yuan and at 180 yuan.Which one do you prefer ?G:I’ll take the one at 120 yuan.C:OK._____________G:My name is George Hismile.C:Thank you for calling, Mr Hismile.Goodbye.G:Goodbye.A Hold on, please.B May I have your name,please?C Can I help you?D Thank you for waiting, sir.E What kind of room would you like?(三)将下列句子重新排序组成一个完整的对话。

酒店英语期末考试试卷A 、WouldB 、MustC 、May 2. I would like to ________ a room, please. A . order B 、book C 、see 3. It 's very kind ___________ you to help me. A . of B 、toC 、byD 、4. What' s the ________ for a double room?A. rightB. rate C 、money D 、for D 、Am D 、look for试卷代码:南京城市职业学院2015-2016学年度第二学期酒店管理专业酒店英语期末考试试题1、Good morning.________ I help you? A. with B. of C 、by D 、for6. ______________________________ Excuse me, sir. You n eed to the form.A. fill inB. fill on C 、fill of D 、fill for7. ______________________________ We are look ing forward to you. A. see B. saw C 、seeing D 、sees8.1'm afraid we are fully booked ___ the 5th. A. with B. ofC 、byD 、for 9. Do you want to pay ___ cash or _____ credit card.A. in inB. by by C 、by in D 、in by10. The porter will show you ____ your room. A. with B. to C 、by D 、for 11. My flight will leave _ 6 pm today.A. withB. on C 、atD 、for12. The hotel is full and there is some one __ your room.A. takeB. To take C 、takes D 、taking班级：__________________ 学号：________________ 姓名：______________2016年6月单选题（每题 1分，共20分）13. Let me ______ y ou with your luggage.。