酒店前台英语面试abc
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面试酒店前台的优势英语作文Working as a hotel front desk agent offers a variety of advantages. First of all, I believe that my excellent communication skills and outgoing personality make me well-suited for this role. I am able to greet guests with a warm smile and assist them with any inquiries or requests they may have.Secondly, I am a detail-oriented individual who pays close attention to the needs of our guests. I am able to multitask effectively, whether it is checking guests in and out, handling phone calls, or making reservations. I am also proficient in using hotel management software, which allows me to efficiently manage guest bookings and room assignments.Furthermore, I am a problem-solver who can handledifficult situations with patience and professionalism. I understand the importance of providing exceptional customer service and strive to exceed our guests' expectations. I am also able to remain calm under pressure and adapt to changing circumstances quickly.Overall, I believe that my combination of communication skills, attention to detail, problem-solving abilities, and customer service experience make me a strong candidate for a hotel front desk position.作为酒店前台工作人员,我认为我有许多优势。
酒店英语面试问题及答案(菁选优秀9篇1、您认为您的岗位职责有哪些?牛牛范文为您精心收集了9篇酒店英语面试问题及答案(菁选,希望能够对困扰您的问题有一定的启迪作用。
酒店英语面试常见问题篇一tell me about yourself.why do you want to work here?why should i hire you?what did you like/dislike about your last job?what would you like to be doing five years from now?what is the most difficult situation you have faced working in the hotel area?do you prefer working with others or alone?酒店面试英语自我介绍篇二My name is . I#39;m (years old)。
I was born at Sh酒店面试英语自我介绍范文nxi Province. I#39;m very proud of being here to meet you. Then I will introduce myself brifely. I graduated from Repast Administration Department,Xi#39;an Foreign Affairs College. During the past 二years I got many basic professional knowledge. I like singing,drawing(painting)。
As far as I#39;m concered I am honest optimistic person and I could work under some pressure. That#39;s all !Thank you !酒店面试英语自我介绍篇三Good afternoon, Everyone! I am . And I am 23 years old. My previous job was a Front Office Supervisor. During the three years when I was working, I also majored Tourism and Hotel Management in the local radio broadcasting and television college. I like this job very much and I like to deal with different guests every day. I hope I can have this chance to one of the members in this hotel. Thank you so much to share my brief introductions.酒店英语面试常见问题篇四1、Could you introduce yourself in english?/ Why don#39;t you start with telling us about yourself能用英语自我介绍吗?2、Why did you leave (are you leaving) your job?为什么你要离职?3、What is your career plan in next 5 years?您对自己未来五年内的职业生涯计划是什么?4、What kind of value/contribution will you bring in if you join our hotel?如果我酒店雇用你,你觉得可以为酒店带来什么样的贡献?5、Describe a situation where you had a dissatisfied customer and you solved their problem. What did you learn from it?描述一下你曾经遇到过的一个很不满的客人,你是如何解决的?并且说说你从中学到了什么?6、How do you handle negative feedback from customers?你是如何处理客户的负面反馈/投诉的?7、How do you understand the service consciousness in service industry?您如何理解服务行业的服务意识?8、What kind of people/manager do you like to work with?你喜欢和什么样的人/经理一起工作?酒店面试英语自我介绍篇五Hello, everyone, I am glad to have the opportunity to interview your hotel! My name is 。
酒店英语面试问题及答案酒店英语面试问题及答案一1、What do you look for in a job?This is really a question about suitability, though we’ve included it here.Remember the advert? Focus on the advert criteria and you won’t go far wrong. For example, if the advert called for someone to lead others, you might say:“I like a job where I can lead and motivate others and enjoy seeing improvements in team performance”.If the advert called for a target-focused individual, you might say: “I like having targets. They encourage me to stretch myself and beat them!”2、What is your personal mission statement or motto?Not everyone has one, but because you might be asked, think what yours would be.“Just do it!”“Right first time, every time”.“Less talk, more action”.“Treat others as you’d wish to be treated”.“Fortune favours the brave”.“Quality, quality, quality…”.Our advice: This is one of those times when we ask candidates to explain their answers to our interview questions. So, whatever you say, it’s likely you’ll be asked to give a reason or example so have one in mind. For most jobs, you want to sound positive and motivated, but possibly not ruthless or inconsiderate.8、What do you enjoy most about what you do now?“I really enjoy the technical nature of the job and the speed at which I’m able to fix faults. I get a lot of satisfaction from getting people back to work as soon as possible”.If working as part of a team is mentioned as a requirement of the job, you might answer:“I really enjoy being part of a team. I like it when the team pulls together to achieve something and everyone can take some credit”.3、 What do you enjoy least about your current role?A good interview answer might go something like this:“Actually, I enjoy everything about what I do. I suppose if I had to give something up, it would be…”The ‘something’ depends on you, but it’s best to mention something incidental to your job, like admin or paperwork. So you might say:“I’m not sure (pause). I suppose if I had to pick something to give up it would be paperwork. I know it’s important, and I do it well, but if someone else did if for me, that would be great!”酒店英语面试问题及答案二1、What can you tell me about XYZ Company?If you need to, start by saying “Is it ok if I refer to my notes?”. When you get the nod, off you go.A good interview answer should include short factual statements covering such things as the Company’s history, its products, staff numbers, turnover and future business objectives. Something like this is fine: “I believe the Company began in 1967, with just one outlet, but now has 25. From what I’ve read, you sell A,B andC products across Europe and the States and have a turnover in excess of $5 million. You employ 125 staff. I beleive you hope to enter the Asian market by ″. “I’ve done some research and can tell you more if you like”.You will likely hear “No, that’s fine. Thank you.”Your interviewers will be impressed that you prepared and made notes and you’re off to a good start.2、What do you think XYZ Company can offer you?There are two bits to this interview question, the role and the Company. Mention both. You might say:“I’m told the Company has a firm commitment to individual training and development. This is great news for me because I’m keen to learn and advance in the Company. The role itself appears challenging and rewarding which I’ll find very motivating”.3、If you’re successful, what do you think you’ll be doing day-to-day?You might start by saying “I understand that I’ll be…”. Then you could talk about the main role, any other activities and any targets you expect to be given.4、What are your strengths/weaknesses?IMPORTANT — this common job interview question can be asked in many different ways, such as “What qualities do you admire in others that you would like to develop in yourself?”Strengths should be easy enough to think about (keep the position in mind).Talking about weaknesses can be harder but good interview answers are still possible. Many people choose to mention something which they’ve recognized as being a weakness but have overcome.“I’d like to be more organized, like one of my colleagues. She doesn’t have to try. But because I don’t find it as easy as her, I use to-do lists and a diary to help me successfully manage my work”.On a final note, it’s much safer to highlight your lack of experience or knowledge as a weakness than a fault in your personality. Employers can always give you experience but few want to help you overcomeshortcomings in your personality! So avoid telling interviewers that you “get bored” or “too involved” or “frustrated”!酒店英语面试问题及答案三1、 Why do you want to leave your current job/company?If you’re applying for a more senior job, you might answer:“I really enjoy what I do, but I’m ready for more responsibility and challenge which your job offers. Unfortunately, my currentjob/employer can’t give me this.”If this isn’t the reason, use yours instead, but always be positive in your answers to tough interview question2、What do you think of your current boss?“My current boss is great. He sets the team challenging but realistic targets and motivates us to achieve them…”“My current boss is very good. She deals with her team firmly but fairly and enjoys our respect because of this…”If your current boss is not great, and you are prepared to answer more interview questions about this, say so, but do balance each criticism with a positive point. Remember the need to appear positive in your answers to interview questions. You might say:“My current boss has strengths and weaknesses. He is very good at listening to people but sometimes, in my view, doesn’t deal with underperformers firmly enough. This affects team morale sometimes…”3、What will you miss about your present job?People is the best interview answer here. Say anything else and you’re suggesting the job you’re applying for won’t give you everything you had and more, and might even leave you wanting!As you think about answers to interview questions, always have in mind the need to create a positive impression.“Well I’m confident that the job you’re offering will give me everything I have now and more so I don’t think I’ll miss anything about the job itself. But I’ll miss some of the people of course…”。
酒店前台英语面试Welcome to our hotel. We are excited to have you here for your interview. Today, we will be discussing your interest in becoming a front desk agent at our hotel.First, let’s start with an introduction. Can you please tell us a little bit about yourself?My name is [name] and I am a hospitality enthusiast. I have always been drawn to the hospitality industry, especially hotels, because of the diverse and challenging work environment. I have experience working as a server, bartender, and in customer service roles, so I believe I have the skills and experience required to excel as a front desk agent at your hotel.That’s great to hear, [name]. Can you describe you r previous experience working in customer service?Of course. During my time at [company name], I worked as a server and bartender, where I gained extensive experience in customer service. Working in a fast-paced environment, I learned how to communicate with customers, handle difficult situations, and problem-solve effectively. In addition, I have had customer service training and experience that has given me important skills in listening, empathy, and patience while dealing with a variety of people and personalities.Wonderful. Can you share with us why you are interested specifically in a role as a front desk agent?I am interested in being a front desk agent as it allows me to be an ambassador of the hotel, where I can interact with guests from all over the world and help to make their stay as comfortable and enjoyable as possible. I love the idea of being the first point of contact for a guest when they enter the hotel, as I believe that first impressions are incredibly important. I also appreciate the multitasking aspects of this job, balancing phone calls, guest requests, check-ins, and check-outs, all while staying organized and keeping the hotel running smoothly.Great. Now, suppose a guest comes to the front desk and has a complaint about their room. How would you handle the situation?If a guest comes to me with a complaint about their room, I will first apologize for any inconvenience caused and be empathetic towards their situation. I will listen carefully and take in the details of their complaint. Once I understand their issue, I will try to find a solution or offer alternatives that will meet their needs and expectations. At all times, I will ensure that the guest is treated with respect and dignity, making sure that they feel heard and valued as a customer. If the problem cannot be resolved immediately, I will assure the guest that their concerns have been noted and they will receive an update on the status of the situation, keeping them informed every step of the way.Excellent. Lastly, can you share with us an experience where you went above and beyond to please a customer?Yes, I remember a time when I was working as a server at a restaurant where a customer had a very specific dietaryrequirement that could not be met with our menu options. I went out of my way to speak with the cook and came up with a custom meal for the customer, ensuring that it met their requirements and tasted delicious. The customer was very grateful for the effort I had put in and left an excellent review of the restaurant. This experience taught me the importance of going above and beyond to please a customer and how it ultimately benefits both the customer and the business.Thank you, [name], for taking the time to speak with us about your interest in working as a front desk agent at our hotel. Your experience and skills make you a strong candidate for the role. We will let you know shortly if you have been selected for the position.Thank you for considering me for the role. Have a great day.As a front desk agent in a hotel, your main responsibility is to ensure that every guest is provided with a comfortable and enjoyable stay. This requires effective communication and interpersonal skills, as well as the ability to handle a variety of tasks at once. This job can be both exciting and challenging, with new guests arriving every day and different requests and issues to attend to.One of the most important aspects of being a front desk agent isthe ability to remain calm and patient, even in stressful situations. Whenever a guest comes to you with a complaint or issue, it is crucial to listen carefully to their concerns and make them feel that they are being heard and valued. Assuring them that their problem will be addressed and followed up on is essential to building trust and maintaining the hotel's reputation.Another important aspect of the job is to be organized and detail-oriented. This is particularly true when checking guests in and out, as it involves dealing with their reservations, payments, and room assignment. The front desk agent must ensure that all guest information is accurate and up-to-date, and their billing is correctly charged. A good front desk agent should also be able to multitask, handling several requests simultaneously while maintaining a high level of accuracy and effectiveness.The ability to think quickly and creatively is also essential in this job. Guests may have specific requests or last-minute changes to their reservations, and the front desk agent must be able to accommodate them within the hotel's policies and procedures. For instance, a guest may ask to be moved to a room with a better view or to book a spa treatment at the last minute. As the front desk agent, you need to be able to think on your feet, finding solutions to make the guest's stay enjoyable.Furthermore, a good front desk agent should have excellent communication skills, both orally and in writing. You must be able to interact comfortably with guests from all walks of life, including those whose first language is not English. Being fluent in multiple languages can be an advantage in this role. Writing skills are necessary because email and messaging communication with guests are commonly used in hospitality.It is essential for a front desk agent to be able to handle stressful situations calmly and professionally. A good front desk agent should be able to remain composed during a busy check-in or check-out period, even if the guest is being difficult or emotional.Keeping a positive attitude and a friendly demeanor will help to diffuse tense situations quickly and easily.In this job, as in any customer-facing role, the guest's experience should be the top priority. The front desk agent is the first point of contact for many guests, and they are often the ones who will leave a lasting impression. An excellent customer service experience can lead to positive reviews and repeat business.In terms of career advancement, the experience gained as a front desk agent can serve as an excellent foundation for a career in hospitality management. With time and experience, a front desk agent can grow to become a front office manager or a hotel manager. These roles are more managerial and oversee the various departments of the hotel, including sales, housekeeping, maintenance, and others.In conclusion, being a front desk agent in a hotel requires a combination of excellent communication skills, multitasking abilities, and organization and attention to detail. The ability to keep calm under pressure and handle difficult situations with grace and professionalism is also essential. A good front desk agent takes pride in providing excellent customer service and making the guest's experience as enjoyable as possible. Moreover, this role can be a pathway to a career in hospitality management for those with the appropriate experience and qualifications.。
酒店前台接待面试自我介绍英语英文回答:Hello everyone, my name is [Your Name] and I am excited to be here today to interview for the position of hotel front desk receptionist. I have always been passionate about the hospitality industry and I believe that my skills and experiences make me a great fit for this role.I have a strong background in customer service, having worked in the service industry for the past five years. In my previous role as a customer service representative at a retail store, I learned the importance of providing exceptional service to customers. I understand that as a front desk receptionist, I will be the first point of contact for guests and it is crucial to make a positivefirst impression.I am a quick learner and have excellent communication skills. I am fluent in both English and Mandarin, whichallows me to effectively communicate with a diverse range of guests. I am also proficient in using various computer systems and software, which will enable me to handle check-ins, check-outs, and reservations efficiently.Furthermore, I am a highly organized individual with strong attention to detail. I understand the importance of maintaining accurate records and ensuring that all guest information is kept confidential. I am also able to handle multiple tasks simultaneously and work well under pressure. For example, in my previous role, I often had to handle customer inquiries, process payments, and restock inventory all at the same time.In addition to my technical skills, I am also a team player and work well in a collaborative environment. I believe that effective teamwork is essential to providing a seamless experience for guests. I am always willing to go the extra mile to ensure that guests have a memorable stay at the hotel. For instance, I once had a guest who needed a last-minute dinner reservation at a popular restaurant. Despite it being fully booked, I was able to use myconnections and secure a table for the guest, which greatly impressed them.Overall, I am confident that my skills, experiences,and passion for the hospitality industry make me a strong candidate for the hotel front desk receptionist position. I am eager to contribute to the success of your hotel and provide exceptional service to guests. Thank you for considering my application.中文回答:大家好,我叫[你的名字],很高兴今天能来面试酒店前台接待员的职位。
酒店前台英语面试a b c 文档编制序号:[KKIDT-LLE0828-LLETD298-POI08]Key Sentences(重点句子)are you leaving your present job你为何要离开现职呢'm desirous to leave my present employment so that I can improve my position and have more responsibilities.我希望离开现职就是为了提高我的职位和获得更多的责任。
'd like you to tell me some of what you've been doing recently.我想请你告诉我你最近一直在做什么day I go to work on time to guarantee the proper operation of the front desk.我每天按时上班,以保证前台工作的顺利进行。
accept booking,tell about room rates,find out how the bill will be paid and help the guests to check in and check some guests want to have cancellations,change rooms or extend a reservation,we should always offer our help with courtesy.我们接受订房、解释房价、看顾客以什么方式结算,帮助顾客入住及结账。
如果有顾客要求取消预订、换房间或延长住宿时间,我们总是给予周到服务。
what way do most clients check out多数顾客以什么方式结账clients check out by credit card,traveller's cheques or Master hotel doesn't accept personal cheques.多数顾客用信用卡、旅行支票或万事达卡结账。
酒店前台面试英语自我介绍酒店前台面试英语自我介绍范文篇1My name is __X, graduated from __X university hotel management professional. I am a serious and responsible work, initiative, good at team work. Thinking is rigorous; Has rich working experience in hotel management, tenure organized large reception, food festival activities, the management of the catering sales and large banquet is one of my strengths. High star hotel food and beverage in the field of comprehensive management ability, coordinating ability, operation ability and innovation ability; A high star hotel preparation until the hotel normal operation of the good development experience; Familiar with the use of all kinds of hotel management system software. For catering to financial management and cost control has the strong ability to work! According to the actual situation of enterprises, as a whole set of practical and effective food and beverage management and internal control system, thereby make the enterprise management to institutionalization, standardization and modernization.In nearly three years of university life, I actively enterprising, pay attention to their self-cultivation, calm, treats people the enthusiasm, to insist on his own ideal and faith. I have good interpersonal skills and good sense of service, focus and enthusiasm to work is my biggest advantage. I not only learned the specialized in hotel and tourism management professional course, also have certain understanding in practice, using multiple internship during the holiday break. I am ordinary but not mediocre!The eye of the respect leadership, I believe you bole, believe that my strength, I have to do the job need to have strong sense of responsibility and a sincere service for the customer heart, I also have the determination to start from the grassroots, I would like to common development and progress with your company. "Give me a stage, send you a drama," this is my promise, also is my determination. Finally, I wish your company progresses day by day, wish everything goes well with you! Along with the letter with my resume. If have the opportunity to meet with you, will thank you very much.酒店前台面试英语自我介绍范文篇2The leaders, hello!My name is __X. This year 21 years old, now studying in a private college of hualian. Was born in a rural family, poor me hone into a self-reliance, a strong sense of responsibility, good at understanding others. This is all thanks to my parents cultivation and lead by example. Send my parents worked so hard to read university in guangzhou, I thank them very much! So Im very carefully between learning in school, after school time to do some part-time jobs to ease the burden of home. In __ years in September, has worked in aptech sent the single member; __ year in March to may in the school dining hall did the waiter; __ years in September to __ years in November in the library do Japanese typist, curator and praised by the teachers, work also won the excellent prize; __ year winter vacation in hundreds of shopping centers have done make product department assistant; In march, __ ~ 12 month to participate in work-study sweep classroom work, every month and work best with a bonus.Graduated from fast, hoping to find a good job to as return to their parents. I know Im just a thatched cottage, what all dont know, but I am very studious and diligent, hoped your firm can give me a development opportunity.酒店前台面试英语自我介绍范文篇3My name is __ __ __, professional tourism management. I am a cheerful, confident sunshine girl. Cheerful personality makes me full of vitality, good with people; Calmly confident that I have the courage to challenge themselves to learn new things. In college I constantly improve themselves, improve their own quality. While learning, on the basis of professional course and general course, I read widely, laid a solid professional foundation for himself. I read a lot of extracurricular books, and constantly add new knowledge, edify sentiment, widen our sight. Not only that, but I often take part in the school English corner activities, exercise spoken English ability, also made many foreign friends.During the period of school I actively participated in activities organized by the school, exercise the certain organization ability to communicate. I served as director of public relations association and __ __ __ __ university literature organization minister. Due to the particularly good at art and sports, I served as minister of literature and art, literature and art director and Latin dance coach the school dance association, and is a football cheerleader, organized and participated in more than the face-to-face art performance activities, and sports activities. Is the mandarin hotel, haikou hotel and gold coast lawton, exclusive wedding celebration dance of the performer.During the period of school I also took an active part in social practice activities, improve my ability of social adaptation, expand my knowledge. Because of public relations at the university of __ __ association received etiquette training, I took part in the opening ceremony etiquette reception work, companies do car sales model. Also participated in the 200 __ __ month __ __ the first annual conference of the Asian economic BBS reception work, and get the __ __ hot springs hotel general manager personally awarded the certificate of honor.I have a bright and cheerful disposition, generous, strong communication organization ability and practical ability, good at interpersonal communication. Grasp good etiquette knowledge and reception working experience, a very sharp mind, able to work flexible processing of the emergency.。
酒店前台英文面试问题你能做一下自我介绍吗?What’s your name? / May I have your name please?你叫什么名字?How old are you?/ What’s your age?你多大了?Where is your hometown?/ Where are you from?/ Where do you come from?你的家乡是哪里?你来自哪里?— When and where did you graduated?你是什么时间从哪里毕业的?— I graduated from Luoyang No.2 Vocational secondary school/senior high school in 2022.我是2022年毕业于洛阳第二中等专业学校/ 高中。
— What are your hobbies?/ In your spare time, what do you like to do?你的爱好是什么?在空闲的时间,你喜爱做什么?— My hobbies are listening to music, reading books, surfing the internet, shopping, running, climbing mountains, watching TV, playing football, playing basketball, playing tennis, singing and dancing, etc.— What’s your character?你的性格是什么?— I’m an optimistic/ lovely/gentle/ upright/ honest/ patient/ easy-going/ shy person.我是一个开朗的/ 可爱的`/ 温顺的/ 正直的/ 老实的/ 耐烦的/ 随和的/ 羞涩的人。
酒店前台接待面试自我介绍英语Hello, my name is [Your Name] and I am delighted to have the opportunity to introduce myself for the Front Desk Receptionist position. With a strong background in customer service and a passion for hospitality, I believe I am well-suited for this role.I have previous experience in the hospitality industry, where I have honed my communication skills and developed a keen eye for detail. I am confident in my ability to provide exceptional service to guests, handle inquiries efficiently, and ensure a smooth check-in and check-out process.I am a friendly and approachable individual, witha knack for problem-solving and a dedication to delivering excellent customer experiences. I am fluent in multiple languages, which I believe will be an asset in assisting guests from diverse backgrounds.I am excited about the opportunity to work at your esteemed hotel and contribute to creating memorable stays for your guests. Thank you for considering my application. I am eager to discuss how my skills and experience align with the needs of your team.中文翻译:大家好,我叫[您的姓名],很高兴有机会为酒店前台接待职位进行自我介绍。
酒店前台英语面试(Front desk English interview)酒店前台英语面试(Front desk English interview)Front desk English interviewKey Sentences (key sentences)780.Why, are, you, leaving, your, present, job?Why are you leaving your present job?781.I'm, desirous, to, leave, my, employment, so, that, I, can, improve, present, my, position,, and, have, more,responsibilities.I'm desirous to leave my present employment so that I can improve my position and have more responsibilities.782.I'd, like, you, to, tell, me, some, of, what, you've,, been, doing, recently.I'd like you to tell me some of what you've been doing recently.783.Every, day, I, go, to, on, time, to, guarantee, work, the, proper, operation,, of, the, front, desk.Every day I go to work on time to guarantee the proper operation of the front desk.784.We accept booking, tell about room rates, find out how the bill will be paid and help the guests to check in and check out.When some guests want to have cancellations, change rooms or extend a reservation, we should always offer our help withcourtesy.We accept reservations, explain prices, see how customers settle accounts, and help customers check in and check out. If a customer asksfor cancellation, room change or extended stay, we always offer good service.785.In, what, way, do, most, clients, check, out?In what way do most clients check out?786.Most, clients, check, out, credit, card, traveller's, cheques,or, Master, card.Our, by, hotel, doesn't,, accept, personal, cheques.Most customers check out by credit card, traveler's check or master card. Our hotel doesn't accept personal cheques.787.How, do, you, deal, with, a, reservation, mix-up?How do you deal with a reservation mix up?788.If, we, are, booked, solid, I, first, of, all, apologize, to, clients, for, this, mistake.Then, I'll, ask, them, to, the, rest, on, the,, chairs, while,, I, contact, would, another, hotel, for, them.If all the rooms are booked up, I'll apologize to the customersfirst and then ask them to sit down and rest. I'll contact another hotel for them.789.What, would, you, do, if, the, guest's, total, bill,, exceeds, the, credit, limit?What would you do if the guest's total bill exceeds the credit limit?790.I, would, ask, if, guest, is, willing, pay, the, difference, cash.If, not, I'll, try, to, get, permission, from, the, office, by,which, set, the,, limit, to, to, extend, the, credit, amount., over,thatI would ask if the guest is willing to pay the difference by cash.If you don't want to,I'll contact the issuing authority to see if it can extend the deadline.791.Why, are, you, interested, in, working, with, our, hotel?Why are you interested in working with our hotel?792.My, past, work, experience, closely, related, to, this, job.I, am, confident, of, doing, the, job, well.Therefore, I,, am, desirous, is, to, post., get, thisMy past experience is closely related to this job, and I amconfident that I can do it well. So I really want to get this position.793.Don't, you, like, the, work?Don't you like the job?794.I, liked, the, work., However, the, hotel, is, too, small, for,, me, to, widen, experience., myI like the job, but the hotel is too small for me to grow my experience.795.There are not many foreign guests in the hotel.As an major I'dlike English, to take a more challenging job.That's the reason why Iwant to come here for a job.We don't have many foreign guests in that hotel. As an English major, I want to do something more challenging. That's why I'm here to applyfor the job.796.How, long, have, you, been, working, there?How long have you been working there?797.I've been working there since 1996.I have been working in that hotel since 1996.Dialogue A(I=, Interviewer, principal, applicant, A=, Applicant applicant)A:Excuse, me., May, I, see, Mr., John, Watt, the, manager?I:It's, me., What, can, I, do, for, you?A:I, have, come, at, your, invitation, for, an, interview.Nice, to, meet, you, Mr, Watt.I:Nice, to, meet, you, too.Please, sit, down.A:Thank, you, Sir.I:I've, invited, several, candidates, come, today.You, are, the,first, one, to, have, arrived., I, hope, that, the,, early, bird, to, will, worm., catch, theA:I hope so.I:May, I, have, your, name?A:I am Beijiang Zhang.I:How, do, you, spell, your, surname?A:Zhang - Z.H.A.N.G.I:Now, tell, me, what, University, you, were, graduated, from.A:I, was, graduated, from, Nanjing, University.I:What, was, your, major, in, the, University?A:My major is English.I:No, wonder, you, speak, English, so, fluently.A:Thank, you, for, your, compliment, sir.我:你现在在哪里工作,答:我在Baodao酒店。
Key Sentences(重点句子)780.Why are you leaving your present job?你为何要离开现职呢?781.I'm desirous to leave my present employment so that I can improve my position and have more responsibilities.我希望离开现职就是为了提高我的职位和获得更多的责任。
782.I'd like you to tell me some of what you've been doing recently.我想请你告诉我你最近一直在做什么?783.Every day I go to work on time to guarantee the proper operation of the front desk.我每天按时上班,以保证前台工作的顺利进行。
784.We accept booking,tell about room rates,find out how the bill will be paid and help the guests to check in and check out.When some guests want to have cancellations,change rooms or extend a reservation,we我们接受订房、解释房价、看顾客以什么方式结算,帮助顾客入住及结账。
如果有顾客要求取消预订、换房间或延长住宿时间,我们总是给予周到服务。
785.In what way do most clients check out?多数顾客以什么方式结账?786.Most clients check out by credit card,traveller's cheques or Master card.Our hotel doesn't accept personal cheques.多数顾客用信用卡、旅行支票或万事达卡结账。
我们不接受个人支票。
787.How do you deal with a reservation mix-up?你们如何处理订房出现的差错?788.If we are booked solid,I would first of all apologize to the clients for this mistake.Then I'll ask them to rest on the chairs while I contact another hotel for them.如果所有房间都已订完,我先向顾客道歉,然后请他们坐下休息,我为他们另外联系一个宾馆。
789.What would you do if the guest's total bill exceeds the credit limit?如果顾客的账单超过信用卡限额怎么办?790.I would ask if the guest is willing to pay the difference by cash.If not,I'll try to get permission from the office which set the limit to extend credit over that amount.我先征求顾客意见,看他是否愿意用现金支付差价。
如果不愿意的话,我就和发卡机关联系,看能不能扩大限额度。
791.Why are you interested in working with our hotel?你为何对到我们宾馆工作感兴趣?792.My past work experience is closely related to this job.I am confident of doing the job well.Therefore I am desirous to get this post.我过去的经验同这份工作密切相关,我有信心把它做好。
因此我很想得到这一职位。
793.Don't you like the work?你不喜欢那份工作吗?794.I liked the work. However, the hotel is too small for me to widen my experience.我喜欢那份工作,但那家宾馆太小了,难以增长我的工作经验。
795.There are not many foreign guests in the hotel.As an Eng-lish major,I'd like to take a more challenging job.That's the reason why I want to come here for a job.我们那家宾馆没有多少外国客人,作为一名英语专业的学生,我想做一些更具挑战性的工作。
这就是我为什么要来此应聘的原因。
796.How long have you been working there?你在那儿干多长时间了?797.I've been working there since 1996.我从1996年起就在那家宾馆工作。
Dialogue AA:Excuse me. May I see Mr. John Watt, the manager?I:It's me. What can I do for you?A:I have come at your invitation for an interview.Nice to meet you,Mr Watt.I:Nice to meet you,too.Please sit down.A:Thank you,Sir.I:I've invited several candidates to come today.You are the first one to have arrived. I hope that the early bird will catch the worm.A:I hope so.I: May I have your name?A:I am Beijiang Zhang.I:How do you spell your surname?I:Now tell me what university you were graduated from.A:I was graduated from Nanjing University.I:What was your major in the university?A:My major is English.I:No wonder you speak English so fluently.A:Thank you for your compliment,sir.I:Where are you working now?A:I'm working at Baodao Hotel.I:I would like you to tell me some of what you have been doing recently.A:OK.Every day I go to work on time to guarantee the proper operation of the front desk.We accept booking,tell about room rates,find out how the bill will be paid and help the guests to check in and check out. Whenreservation,we should always offer our help with courtesy.I:In what way do most clients check out?A: Most clients check out by credit card,traveller's cheques or Master Card.Our hotel doesn't accept personal cheques.I:How do you deal with a reservation mix-up?A:If we are booked solid,I would first of all apologize to the clients for this mistake.Then I'll ask them to rest on the chairs while I contact another hotel for them.I: What would you do if the guest's total bill exceeds the credit limit?A:I would ask if the guest is willing to pay the difference by cash.If not,I'll try to get permission from the office which set the limit to extend credit over that amount.I:You seem to have done a good job.Why would you come here to apply for the job?year.As an English major,I'd like to take a more challenging job.That's the reason why I want to come and work in your hotel.I:How long have you been working there?A:I've been working there since 1996.I:Could you tell me your expectation in salary?A:The average salary for department managers is OK.I:Have you got any other extra requirements?A:No.I: We'll grant you a commencing salary of 3,500 yuan a month.Is that acceptable to you?A:I think to.I: How can we contact you about our final decision?A:You can call me at this number during the work hours.I: We'll get in touch with you by next Monday. Thank you,Mr. Zhang for your interest in our hotel.A:Thank you,Mr. Watt.I hope to see you again.I:I hope so.Notes 注释1.It's me.我就是。