2017 中职 正式赛卷 职业英语技能 服务类-情境交流题目

题目5For Contestant A Only选手A：某公司想要更换签约的快递公司（courier company），以得到更好的服务。

假设你是该公司的办公室主任，手上有对快递公司各方面的要求。

你的队友是办公室职员，手上有三家快递公司的资料。

请与你的队友沟通，选择一家你们认为最能符合要求的快递公司。

在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对快递公司的各方面要求，填写任务单中的Section 1；2. 向队友询问三家快递公司的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一家你们认为最能符合公司要求的快递公司，完成任务单中的Section 3；（备注：任务单仅由选手A填写，供其在赛场陈述时参考。

）4. 准备第二阶段的汇报内容。

在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which courier company have you chosen for the company?3)Why have you chosen this courier company? (Please give detailed reasons why youhave chosen this courier company and haven’t chosen the other two.)题目5For Contestant A OnlyPlease read the requirements for a new courier company.Dear Miss Hamilton,Based on our growing business and work efficiency, the current courier company has not been very reliable. So I would like you to find a new one. The new courier company should meet the following requirements:•Good national coverage, local offices in all major cities and be able to transport any package across the country within two days•Cost of delivery should be lower than 20 yuan per package since most of our packages are small•Available App to track the packages and for our employees to download and use •High customer satisfaction. You can look online at reviews, or speak to anyone you know who has used them already.Our last experience was so bad that I don’t want it to happen again. Can you look into different options and get back to me with your choice?Sincerely,Maria本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

2017年全国职业院校技能大赛中职组“职业英语技能”赛项在线测评环节样题本次考试包括听力和阅读两部分，共55道题目。

请在1小时之内完成。

听力测试现在开始。

Part I Listening 听力（40%）Task 1Directions: In this section, you will hear 10 short sentences and questions. There are three pictures marked A, B and C for each question. Choose the picture that best matches the question. Each sentence and question will be read out twice. You will have 10 seconds for each question.（在本节中，你将听到10个句子和相应的问题，每道题配有A、B、C三幅图片，请选择与题目内容相符合的一幅图片。

每道题读两遍。

每题你将有10秒钟的作答时间。

）1.A B C2.A B C3.A B C4.A B C5.A B C6.A B C7.A B C8.A B C9.A B C10.A B CScripts:1.W: If I were you, I’d ride a bike to work. Driving in rush hour is terrible.M: How does the woman prefer to go to work?2.W: Mary, hurry up! Mum says she will be back at 10: 30, and we have 20 minutes left!M: What is the time now?3.W: Airports are sad places. But we will keep in touch and I will fly over to see you at Christmas.M: Where are they?4.W: Susan has a sweet voice and she dreams to stand on the stage and sing songs in front of a large audience.M: What job does Susan want to do?5.W: Be sure to take an umbrella with you this afternoon.M: What will the weather be like this afternoon?6.W: Tom looks so confident. I believe he is quite used to making speeches.M: What is Tom doing?7.M: Hi, Jane, you don’t have to make a call on the pay phone. You can use my mobile phone. W: What does the man offer?8.M: Wonderful day, isn’t it? Want to join me for a swim?W: What will they do?9.W: Mm, that’s good. I’d like to pay by credi t card.M: Which means of payment does the woman choose?10.M: I need proof of citizenship to apply for a passport.W: What is the man applying for?Task 2Directions: In this section, you will hear a dialogue. Match the information according to what you hear and fill in the brackets with the letters. Notice there are two extra pieces of information you do not need. The dialogue will be read out twice. You will have one minute to complete the task. There is one example.（在本节中，你将听到一段较长的对话。

2017年全国职业院校技能大赛西餐宴会服务赛项英语口语试题公开题库情境问答：1. Q: If the guest wants to reserve a table, what information do you have to know? A: I have to know the expected time of arrival, the number of guests, the name of the guest, his telephone number, and all the special requests.2. Q: What would you say to the guest who walks into your restaurant for dinner? A: Welcome to our restaurant. May I have your reservation, please?3. Q: What will you say if the guest wants a table that has been reserved?A: I’m sorry, sir. That table is reserved. However, these tables are available.4. Q: Before taking orders from the guest, what should you usually offer first?A: I should offer the menu and the wine list.5. Q: What will you say when you want to take an order from the guest?A: Please, may I take your order?6. Q: What will you say to the guest when all the dishes have been served?A: That is all for your order. Please enjoy your meal.7. Q: What will you say when the guest has been waiting for a long time?A: I’m sorry to have kept you waiting.8. Q: What will you say to the guest when he is leaving the restaurant?A: Thank you for coming. We look forward to serving you again.9. Q: How do you check the guest’s name of the reservation on arrival?A: May I know the name in which the reservation was made, please?10. Q: What do you say while you’re presenting the menu to the guests?A: Here is the menu. I will be with you in a moment to take your order.11. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it.12. Q: How do you recommend the specialty of the restaurant?A: Would you like to try our specialty? It is our chef’s recommendation and very delicious indeed.13. Q: How do you ask the guest his choice of the main course?A: What would you like for your main course, please?14. Q: How do you a sk the guest’s choice of wine?A: Would you like a bottle of red wine to go with your Sirloin Steak?15. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.16. Q: What do you say to ask the guest how he would like his steak cooked.A: How would you like your steak done? Rare, medium or well-done?17. Q: What will you say if a guest wants to reserve a private room for Friday evening but all the private rooms have been reserved for that time?A: I’m sorry, but there is no private room available for Friday evening. Would you mind changing it to a window table?18. Q: When the guest tells you they need more time to think before ordering, how do you respond?A: Please take your time. I will be back with you in a moment.19. Q: What will you say when you are taking an order for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad and Fresh Vegetable Salad.20. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our pleasure to be of service.21. Q: What will you say to explain the service charge to the guest?A: As you may have noticed, a 10% service charge has been added to the total bill.22. Q: What kind of wine will you recommend to the guest who has ordered Green Lip Mussel?A: I will recommend white wine to go with Green Lip Mussel and other kinds of seafood.23. Q：What information do you give when introducing your restaurant to the guest?A：I will introduce the style, the specialties, the popular dishes and the business hours of the restaurant.24.Q：If some guests complain that there is a guest smoking in the non-smoking restaurant, what should you do?A：I will apologize to the upset guests and remind the other guest that smoking is not allowed in the restaurant. If he wants to smoke, he should go to the smoking area of the hotel.25. Q：What will you say when you are recommending something to the guest?A：May I suggest our chef’s specialty? Many guests speak highly of it.26. Q：What do you need to do after the guest has finished ordering？A：I need to reconfirm everything by repeating all the dishes he has ordered and all the special requests he has mentioned.27. Q：After you have finished taking the order from the guests, what will you say?A：Thank you. We’ll be back with your order soon.28. Q: What do you say to check if the guests are enjoying their dinner?A：Are you enjoying your dinner? Is there anything else I can do for you?29. Q: What will you say to the guests if they ask you a question you don’t know?A: I will apologize and ask my manager for assistance.30. Q: If the guests tell you that they are full and want to leave, but there is still one more dish which hasn’t been served to the table, what will you do?A: I will check with the chef to see whether the dish has been cooked or not. If it has been cooked, I will ask the guests if they would like to have it packed and taken away with them; if it has not been cooked yet, I will cancel the dish.31. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check the bill carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.32. Q: What do you need to do if the guest would like to charge his bill to his room?A: I need to identify the guest by asking him to show his room card. Then I will take down his name, room number and finally make sure he signs the bill.33. Q: What will you say to ask the guest the way of payment?A: How would you like to pay? In cash, by credit card or room charge?34. Q: What will you say to confirm the number of people who are dining?A：How many people are there in your party?35. Q: How do you ask the guests who is paying for the dinner?A: May I know who is paying, please?36. Q: What will you say to the guest if he or she wants a pre-dinner drink?A: Would you like an aperitif before you order?37. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and get another bowl of hot soup immediately. 38. Q: What question will you ask further when the guest orders coffee?A: Would you like your coffee with milk or without?39. Q: What are the five main kinds of restaurant services?A: They are gueridon service, silver service, plate service, buffet service and takeaway service.40. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.。

职业英语技能大赛模拟题11第一部分能力测试Section 1Directions: In this section, you will hear five short sentences and questions. There are three pictures marked A, B, and C for each question. Choose the picture that best matches the question. Each sentence and question will be read twice. You will have 10 seconds for each question. （图片判断。

在本节中，你将听到 5 个句子和相应的问题，每道题配有 A、B、C三幅图片，请选择与题目内容相符合的一幅图片。

每道题读两遍。

每题你将有10秒钟的作答时间。

）1.W: John is crazy about playing the Internet games.M: What may be one of John ’ s hobbies?A)B)C)2.W:It is a great time to dress up in costumes, trick-or-treat, and have partiesM:What day is the woman talking about?word 格式整理A)B)C)3.W:Sydney is beautiful city, and my parents and I want to spend our holiday there in the coming winter holiday.M:Which scenic spot will the family visit this winter?A)B)word 格式整理范文范例参考指导C)4.W:I ’ ve got a toothache, and I need to see the dentist right now. M:What ’ s wrong with the woman?A)B)C)5.W:I will have a job interview tomorrow.M:What will the woman do tomorrow?范文范例参考指导A)B)C)参考答案： BABBAPart I Listening 听力Section 2Directions: In this section, you will hear a dialogue, and fill in the blanks according to what you hear. The dialogue will be read twice. You will have 1 minute for the task. ( 填空。