BRMS Bank

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BankingCase studyCase Study: Lender OverviewTop 25 US Commercial Bank$3.5B+ in revenues 50$B in assets100+ year old financial service institution focused on superior customer service High growth during the past 4 years through acquisition & organic expansion3M+ customers in 19 states 10,000+ employeesILOG Copyright © 2008 - All Rights Reserved2Success at Top 25 US Commercial BankCommercial Loan Origination SituationManual intensive & paper based processDuplication of labor, loss of information…Long application processing time Exposure to processing errors due to misinterpretation of credit policies & standardsILOG Copyright © 2008 - All Rights Reserved3Day to Day Challenges Included…Lack of audit trail & centralized status management on the transportation of paper based documentsHas it been lost? Whose desk is it on?Discrepancies of policy enforcement – especially with newly integrated branchesNon-homogeneous data entry Underwriting policies & compliance guidelines open to interpretationToo many bottlenecks leading to lengthy processing timeDays spent to transport documents, resolve routing issues… Form have to be re-input in computer systems manuallyToo late & labor intensive complianceCompliance & SOX only done at closing time Limited & overwhelmed resourcesILOG Copyright © 2008 - All Rights Reserved4Success at Top 25 US Commercial BankCommercial Loan Origination Situation Goals SolutionManual intensive & paper based processDuplication of labor, loss of information…Long application processing time Exposure to processing errors due to misinterpretation of credit policies & standards Enable smarter & more efficient loan origination Lower processing cost & turn around time Improve customer service & employee satisfaction Reduce errors & ensure compliance to policy and regulation ILOG BRMS to handle core business logic across a number of functional areas including:• Credit approval authorization, overrides, prioritization, data validation & complianceIBM BPM to model & manage underwriting workflow automation IBM ECM to capture & manage loan documentsILOG Copyright © 2008 - All Rights Reserved5Solution ImplementationKey ingredients: actors & skillsBank: IT AND Business stakeholders SI: SMEs for business & technology, business analysts, project & change management experts ILOG & IBM: SMEs on their respective technology platformSI drivenWorked closely with the bank to design a solution that closely addressed all key business requirements Was involved from A to Z: e.g. in requirement, vendor selection, planning, implementation…IterativeParallel tracks – data, process, rules & infrastructure From Proof of Concept to pilots to final application A few days to initially develop very simple rule applications 3-4 weeks to implement a fully functioning rules application to handle decision requests coming from IBM & other systemsILOG Copyright © 2008 - All Rights Reserved6Success at Top 25 US Commercial BankCommercial Loan Origination Situation Goals Solution BenefitsManual intensive & paper based processDuplication of labor, loss of information…Long application processing time Exposure to processing errors due to misinterpretation of credit policies & standards Enable smarter & more efficient loan origination Lower processing cost & turn around time Improve customer service & employee satisfaction Reduce errors & ensure compliance to policy and regulation ILOG BRMS to handle core business logic across a number of functional areas including:• Credit approval authorization, overrides, prioritization, data validation & complianceIBM BPM to model & manage underwriting workflow automation IBM ECM to capture & manage loan documents Reduced loan approval time from 15 days to one (93%) Boosted customer satisfaction with faster answers Cut costs & increased staff productivity - more automation, more focus, less paper… Greatly enhanced regulatory compliance & auditability – savings in 100’s of man daysILOG Copyright © 2008 - All Rights Reserved7Additional BenefitsSavingsAdditional productivity savings through workflow enhancements Less paper, copier & storage needs Reduced training time for new staffCompetitive advantageFast & accurate answers within 1 business day Speedy product & process updates Support for product line increase without complexityHigher employee satisfactionImproved collaboration Shift from transaction to strategic focus Less time spent on conflict & issue resolutionSuccessfully established a blue print foundation for paperless & automated processing for the whole bankILOG Copyright © 2008 - All Rights Reserved8Some Lessons LearnedFocus on business goal rather than automation for the sake of IT infrastructure enhancements Think big, start small, build incrementallyLOB focused project as pilot Enterprise shared services & platform as goalDo not shortcut requirement gathering & formalizationInvolve IT & business stakeholders - have them work together Involve end users from Day 1 - ask them what they want & don’t want from the systemDo not think “process first” or “rules first”Avoid major rework Get increased flexibility to accommodate changing requirementsILOG Copyright © 2008 - All Rights Reserved9Current Status & Lender’s Next StepsCurrent statusSystem is live & fully deployed1000s users across 700 branches & 19 statesNow that commercial lending content, process & rules have been captured into one place, the bank is well positioned for the futureas experienced workers leave, retire, transfer to new jobs as new products are rolled out as upcoming M&A is planned…Next stepsExtension - Commercial BankingAutomated scoring & credit analysis Automated relationship analysis Up-sell/cross-sellExpansion - Personal Banking, Small Business BankingILOG Copyright © 2008 - All Rights Reserved10ILOG - Financial Services LeadershipKnow-how & track recordCustomers include 8 of the top 10 Fortune 500 Commercial Banks 5 of the top 6 Fortune 500 Diversified Financials 6 of the top 10 US Mortgage OriginatorsGlobal experience Award-winning, standard-based technologyFirst & only MISMO-certified BRMSMortgage Technology Top 50ILOG Copyright © 2008 - All Rights Reserved11Zurich insuranceCase studyAbout Zurich North AmericaZurich is a member of Zurich Financial Services Headquartered in Zurich, Switzerland Offices in approximately 60 countries and employs over 70,000 people. Zurich North America is a leading commercial propertycasualty insurance provider serving the multinational, middle market and small business sectors in the United States and Canada.ILOG Copyright © 2008 - All Rights Reserved13The ActII ProjectThe ACT II project is a strategic Claims initiative at Zurich NAOver 18 months from beginning to end Limited production in July 2003, full production January 2004The project will provide substantial hard dollar ROI to the firmMuch of the value generated by the project involves Business RulesWill provide the technology framework for the entire core claim processing functionILOG Copyright © 2008 - All Rights Reserved14The Role of Rules ILOG JRules is core to three key areas of the project:Claim Assignment Best Practice and Regulatory Compliance Monitoring Security and HIPPA / Safe Harbor ComplianceILOG Copyright © 2008 - All Rights Reserved15Claim AssignmentDetermines where to route a claim to:One of approximately 5 high volume low complexity claim handling offices One of approximately 20 senior claim handling offices One group that manually determines what to do with unusual claimsEliminates the time lag between when a claim comes into the firm and when someone begins to work the claim Enforces regulatory guidelines about restrictions upon locations where a claim can be adjusted Implements customer specified preferences for claim handlingILOG Copyright © 2008 - All Rights Reserved16Best Practice and Regulatory Compliance MonitoringCreates Tasks and Notifications for Claim Handlers, Recovery Specialists and Other individuals involved in handling a claim Uses Rules to:Determine when Best Practice tasks are called for and creates them as needed Determine regulatory reporting issues and monitor that they are being complied with Notifies appropriate parties as claim events arise that call for enlisting other parties than the claim handler (e.g. recovery specialists)ILOG Copyright © 2008 - All Rights Reserved17Security and HIPPA / Safe Harbor ComplianceDetermine screen, action and field level rights Distinguishes what customers can see as opposed to internal users Limits what screens users can see based upon rights and profile information Masks fields that are restricted by law for non-need to know individuals based upon federal and state lawsILOG Copyright © 2008 - All Rights Reserved18ArchitectureProducts used as framework:IBM WebSphere on z/OS (Mainframe) IBM WebSphere MQ Integrator Messaging Hub (AIX) IBM WebSphere MQ Message Transport (z/OS and AIX) IBM DB2 on z/OS ILOG JRules on z/OS IBM Tivoli Access Manager Enterprise (AIX/NT)ILOG Copyright © 2008 - All Rights Reserved19Organizational IssuesOpportunitiesMaximizing return requires moving business rules development to the owners of the rules: business analystsReduces the time between formulating what to do from a business standpoint and implementing it Eliminates the lack of confidence that what the business specified is exactly what was built thus speeding change Builds confidence allowing the business to automate more complex higher ROI problems Removes work from expensive IT resources that don’t understand and aren’t interested in maintaining business rules20ILOG Copyright © 2008 - All Rights ReservedBusiness benefits of using a BRMSDirect Business ROIRapid response to changing legislationReduces compliance related chargesRapid response to changing customer needIncreases customer satisfaction / retentionBetter compliance to best practicesReduced leakageHigher recoveryIndirect Business ROIElimination of IT translation layerReduced time to deploy rules due to less IT dependencyBusiness control of testing of rules reduces the “fear factor”21ILOG Copyright ©2008 -All Rights Reserved。