酒店服务礼仪中英文对照
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酒店服务礼仪中英文对照
酒店服务礼仪Hotel Service Etiquette酒店服务礼仪基础知识模块一The Basic Information of Hotel Service Etiquette Module One一、什么是礼仪s the Etiquette? ’Section one What二、酒店服务礼仪Hotel Service Etiquette Section Two酒店服务礼仪的定义)一(1.Definition of Hotel Service Etiquette酒店服务礼仪的原则)二(2. Principle of Hotel Service Etiquette( 酒店服务礼仪的内容)三3. Content of Hotel Service Etiquette酒店服务礼仪的)四(4. Effect of Hotel Service Etiquette学习酒店服务礼仪的方法)五(5. The Ways of learning Hotel Service Etiquette学习酒店服务礼仪的意义)六(6. Significance of learning Hotel Service Etiquette三、角色定位与服务意识Role Orientation and Service Consciousness Section Three一( 服务意识)二( 角色定位)1. Role Orientation2. Service Consciousness酒店服务人员的仪容仪表模块二Appearance and Dress of Hotel Service Staff Module Two一、概述Introduction Section One二、仪容Appearance Section Two)一( 酒店服务人员仪容的基本要求1. Basic Requests to Appearance of Hotel Service Staff 酒店服务人员的化妆原则)二(2. Principles for make-up of Hotel Service Staff三、仪表Dress Section Three一( 着装的原则)1. Principle of Dress酒店服务人员服饰礼仪)二(2. Dress Manners of Hotel Service Staff酒店服务人员的仪态模块三Deportment of Hotel Service Staff Module Three 一、概述Introduction Section One二、表情语Section Two Facial Expression微笑)一(1. Smiling目光)二(2. Look in eyes三、动作语Body Language Section Three手势语)一(1. Gesture站姿)二(2. Standing Posture坐姿)三(3. Sitting Posture( 走姿)四4. Walking Posture蹲姿)五(5. Crouching Posture模块四酒店服务的语言艺术Linguistic Art of Hotel Service Module Four一、酒店服务语言概述Introduction of Linguistic Art of Hotel Service Section One酒店服务语言的基本要求)一(1. Basic Requests to Linguistic Art of Hotel Service 酒店服务语言的基本原则)二(2. Basic Principles of Linguistic Art of Hotel Service 酒店服务的语言艺术及其作用)三(3. Linguistic Art of Hotel Service and its significance二、酒店服务语言的应用Section Two Applications of Hotel Service Language 迎候语言)一(1. Language of Meeting the Guests交流语言)二(2. Language of Communication电话语言)三(3. Language in Telephone语言禁忌)四(4. Language Inhibitions三、服务语言艺术的培养途径Section Three Cultivating Approach of Linguistic Art of Hotel Service会议服务礼仪模块五Conference Service Etiquette Module Five一、会议的概念The Concept of Conference One Section二、会议的类型Section Two The Types of Conference三、会议服务礼仪的基本流程Basic Procedure of Conference Service Etiquette Three Section四、会前准备服务礼仪Service Etiquette of Preparations for Conference Section Four)一( 环境礼仪规范)室(会议厅1. Environmental Etiquette Rules of the Conference Hall 会议会场布置礼仪规范)二(2. Etiquette Rules of Decorating the Conference Hall会议摆台礼仪规范)三(3. Etiquette Rules of Setting the tables of Conference设备使用礼仪规范)室(会议厅)四(4. Etiquette Rules of using the Equipments in the Conference Hall五、会议期间的服务礼仪Section Five Service Etiquette during the Conference 礼仪原则)一(1. Principles of Etiquette操作标准)二(2. Standards of Operation一般会议服务礼仪)三(3. Service Etiquette of General Conference特殊会议服务礼仪)四(4. Service Etiquette of Special Conference会议附属设施服务礼仪)五(5. Service Etiquette of Attached Facilities to the Conference六、会后服务礼仪Service Etiquette after the Conference Section Six送客服务)一(1. Service of Seeing the Guests off会场清洁)二(2. Cleaning the Conference三( 处理会议文件)3. Dealing with the Documents of the Conference 其他服务)四(4. Other Service国际接待礼仪常识模块六Module Six一、国际接待礼仪原则Section One Etiquette Rules of International Reception 依法办事)一(1. Acting accordance with the Law)二( 遵时守约2. Being on Time and Keeping to the Promise尊重隐私)三(3. Valuing the Privacy女士优先)四(4. Ladies first( 尊重他人)五5. Respecting others保护环境)六(6. Protecting Environment二、迎送接待礼仪Section Two Etiquette of Meeting and Seeing Off接待准备)一(1. Preparations for Reception迎送)二(2. Meeting and Seeing Off会见、会谈)三(3. Meeting and Conversation签字)四(4. Signing宴请仪式)五(5. The Ceremony of Entertainment西餐宴请)六(6. Feasting the Guests on Western Food三、礼宾次序与国旗悬挂法of Ways the and Ceremony the of Order Three Section the HangingNational Flag礼宾次序)一(1. Order of the Ceremony国旗悬挂法)二(2. The Ways of Hanging the National Flag我国主要客源国和地区以及部分少数民族的习俗和礼节模块七Tourist Main s ’CountryOur of Etiquette and Custom Seven ModuleSource Countries, areas and some Minoritis一、我国主要客源国和地区的习俗与礼节。
星级酒店培训纲要中英文对照
星级酒店培训纲要中英文对照星级酒店培训纲要中英文对照Star Hotel Training Outline1.员工礼仪1. Employee etiquette员工礼仪是星级酒店服务的重要组成部分，良好的礼仪能为顾客提供良好的服务。
员工礼仪包括形象、言语、动作等方面。
Employee etiquette is an important part of star hotel service. Good etiquette can provide good service for customers. Employee etiquette includes image, language, movement and other aspects.2.服务技能2. Service skills服务技能是星级酒店服务中必不可少的一部分，包括技巧、知识、细节等方面。
服务技能是提高顾客体验和提升酒店服务质量的重要手段。
Service skills are an indispensable part of star hotel service, including skills, knowledge, details and other aspects. Service skills are important means to improve customer experience and enhance hotel service quality.3.预定管理3. Reservation management预定管理是星级酒店运营中重要的一环，包括预订、预付款、预付订金、修改和取消预定等方面。
良好的预定管理可以提高酒店的营收和满意度。
Reservation management is an important part of star hotel operation, including booking,prepayment, pre-deposit, modification and cancellation of reservation and other aspects. Good reservation management can improve the hotel's revenue and satisfaction.4.前台接待4. Reception of front desk前台接待是星级酒店服务的第一道防线，包括前台接待和处理客人问题等方面。
酒店员工守则(中英文)
Housekeeping Rules & Regulations酒店员工守则1.Always keep your uniform tidy and clean.随时保持制服的整洁和干净2.Wear your name tags at all time.随时戴好自己的名牌3.Keep hands and nails clean at all time. Keep hair cut and combed neatly inplace, hair must never touch the collar of uniform, Moustache and side burns are not allowed.随时保持手和指甲的干净，保持头发整洁，不能超过衣领，不能留胡须和鬓角。
4.While on duty, keep your shoes shined and never remove them from your feet.Black shoes and black socks for men and black shoes and white socks for lady are the standard color and no other color is acceptable.上班时随时保持鞋子亮洁，不许脱鞋。
男士穿黑色的鞋和袜子，女士穿黑色的鞋和白色的袜子，不可以穿其他颜色的鞋袜。
5.Avoid extreme hair styles for ladies女士的发型不能过于夸张.6.Avoid manicuring nails, picking tooth, nose, combing hair and attending toother personal matters within p ublic area (Don’t spit anywhere).在公共区域避免修指甲，剔牙齿、挖鼻子，梳头发和做其他私人事情。
酒店仪容仪表中英文版
Finger Nails
should be spotless. Nails must be neatly trimmed to a moderate length. Only natural coloured nail polish is permitted. The polish should be complete and cover the entire nail.
2) 除酒店批准外，所有员工下班后须将制服返还制服房或锁在更衣柜里，禁止员工在酒店外穿戴任何一部分的制服。
All uniforms must be returned to the Uniform Room or kept inside the locker when off duty. No part of the uniform can be taken or worn outside the hotel without hotel's authorization.
8.4 名牌Name Tag
1) 名牌是酒店制服的一部分，因此所有员工在上班时必须佩带。名牌丢失或损坏，须立即报告人力资源部补发新名牌，相应费用按成本价由员工自负。
All employees are provided with a name tag. It is a part of the employee uniforms and must be worn correctly while on duty. Loss or damage of the name tag must be reported to the Human Resources Department immediately for replacement. The employee will be charged according to the cost for replacement.
should be spotless. Nails must be neatly trimmed to a moderate length. Only natural coloured nail polish is permitted. The polish should be complete and cover the entire nail.
2) 除酒店批准外，所有员工下班后须将制服返还制服房或锁在更衣柜里，禁止员工在酒店外穿戴任何一部分的制服。
All uniforms must be returned to the Uniform Room or kept inside the locker when off duty. No part of the uniform can be taken or worn outside the hotel without hotel's authorization.
8.4 名牌Name Tag
1) 名牌是酒店制服的一部分，因此所有员工在上班时必须佩带。名牌丢失或损坏，须立即报告人力资源部补发新名牌，相应费用按成本价由员工自负。
All employees are provided with a name tag. It is a part of the employee uniforms and must be worn correctly while on duty. Loss or damage of the name tag must be reported to the Human Resources Department immediately for replacement. The employee will be charged according to the cost for replacement.
服务礼仪中英文
In the restaurant, always be ready to greet your guests with a friendly smile. Then guide them to a table and help them to sit down by holding the chair. 在餐厅，要始终准备以友好的微笑欢迎你的客人。然 后引导他们到餐桌前，拉开椅子帮助他们坐下； Never enter a guest room without knocking first and waiting for a reply. 记住： 进入客人房间前，一定要先敲门，得到客人答 复后再进入； Always say goodbye to guests when they leave. A friendly word will make them want to return. 客人离开酒店时一定要和他们说再见。一句亲切友好 的话会让客人觉得很温暖，愿意再次光顾。
Manners and Behaviors 礼貌举止
Guests are never impressed to see a member of staff yawning or shouting across a room to a colleague. 客人看到酒店员工打呵欠或大声 喊叫时，对酒店是不会产生好印 象的； Scratching always gives the impression that you are unclean; biting nails suggests lack of selfdiscipline. 搔痒的动作会使人感觉很不干净, 咬指甲使人认为你缺乏自我控制；
酒店各部门礼貌用语（中英文）
武陵源宾馆员工礼貌服务用语一、常用词汇先生/女士sir/ lady卫生间Toilet/ W.C/ lavatory/ bath room中餐厅Chinese restaurant西餐厅west restaurant泡脚feet-dipping演艺中心showplace全陪导游tour guide 司机driver 香皂soap 沐浴液shower洗发液shampoo 卫生纸toilet paper电吹风hair drier 剃须刀razor 毛巾towels 浴巾bath towel面巾face towel 梳子comb 牙刷toothbrush 牙膏toothpaste插座plug 烟灰缸ashtray信封envelope 衣架caathangers湿巾wet towel 茶水teas绿茶green tea北京二锅头erguotou made inBeijing啤酒beer电话号码telephone number房间号码room number二、方位：前front 后behind左left 右right三、数字0~100 zero 1 one 2 two3 three4 four5 five6six 7seven 8 eight9 nine 10 ten四、基本礼貌用语欢迎您下榻我宾馆。
Welcome to our hotel!欢迎welcome您好How do you do!/ How areyou!早上（上午/下午）好。
Good morning(afternoon)晚安！Good night!祝您节日快乐Have a good holiday!新年快乐！Happy new year!生日快乐！Happy birthday!对不起！Sorry!没关系！Don‟t mention it!不要紧！It doesn‟t matter.别客气！Y ou are welcome!再见！Bye-bye!请问我能帮到您什么吗?What can I do for you?/May I helpyou?请稍等。
酒店专用礼仪用语中英文对照版
Is this table suitable?
这张桌子合适吗？ The waitress will be here in a few minutes. 服务员马上就来 I’m sorry, there aren’t any tables left now.
对不起，没有空桌子了 I’m sorry, the restaurant is full now.
餐中服务
This is the dish you ordered. 这是您点的菜 I’ll see about your order. 我帮您催催菜 What else do you want? 您还要别的什么吗? If you need anything else, just feel free to tell me. 如果你还需要什么，尽管告诉我 What’s the problem, sir? 先生，出了什么问题？ Once its ordered and served, it can’t be exchanged. 凡是点的菜上桌后是不能换的
您想吃哪种中国食物？ How about trying some lobster?
您是不是尝一尝大虾？
I suggest you have a taste of Sichuan dishes.
我建议您尝尝四川菜 I’d recommend this dish to you. 我愿意向你推荐一道菜 I’m sure you will enjoy it.
Ju Yang Green Era Restaurant
制作者：任皓月 2010年11月12日
迎
客
Good morning/afternoon/evening sir/miss 先生/女士，早上好 /中午好/ 晚上好！ How do you do/hello/hi 您好！ Nice to meet you/Glad to see you 很高心见到您 Welcome to our restaurant. 欢迎光临 It’s nice to meet you again. 很高兴再次见到您
酒店英语服务礼貌用语
酒店英语Hotel English第一章日常英语（Daily English）1、称谓语：（单独用，常放句后）先生（Sir）小姐（Miss）太太/女士（Madam）（何姓一起使用）XX先生（Mr. X）XX小姐（Miss. X）太太（Mrs. X）2、问候语：早上好/下午好/晚上好（Good morning /afternoon / evening）(初次见面打招呼) （Q：How do you do?）(A：How do you do?)(已相识之间的问候) （Q：How are you?）（A：Fine, thank you.）3、欢迎语：欢迎光临我们宾馆/餐馆。
（Welcome to our hotel./restaurant.）欢迎您来这里用餐。
（Welcome to have meals here）见到您很高兴。
（Nice to meet you.）4、致谢用于及答语：谢谢您！（Q：Thank you）乐意效劳（A：You are welcome./It’s my pleasure）谢谢您的光临/好意/提醒（Thanks for your coming./kindness./reminding.）5、道歉用语及回答：对不起。
（Q：I’m sorry.）不用介意。
（A：Don’t mention it./Never mind./ That’s all right.）打扰您了。
（Sorry to disturb you!）对不起让您久等。
（Sorry to have kept you waiting）6、听不清客人的话：请您再说一遍好吗？（Pardon?/ I beg your pardon?）您能说慢一点儿吗？（Would you please speak a little more slowly?）7、①对不起，我的英语不是很好，请稍等，我叫另一个人来帮助您。
I’m sorry, but I only speak a little English. Wait a moment, I will get someone to help you.②我去叫经理过来，他非常乐意帮您。
酒店基本服务礼貌用语(英汉)
直接称谓语：Gentleman 先生Sir 先生Mr 某某先生Lady 夫人、女士Madam 女士Mrs 某某夫人、某某太太Ms 不知是已婚或未婚Ms Green,格林女士，但是Lady Madam后面不能跟姓或名。
间接称谓语：The gentleman 那位先生That lady 那位女士Your husband 您的先生Your wife 您的夫人欢迎语：Welcome to stay in our hotel.欢迎您住在我们酒店。
Welcome to have your meals here.欢迎您来这里进餐。
I hope you will enjoy your staying here.希望您在这里生活愉快。
问候语：How do you do? 您好！Good morning. 早安！Good afternoon.. 午安！Good evening. 晚安！Long time no see you. How are you?多日不见，您好吗？祝贺语：Congratulations! 恭喜、祝贺I wish you a happy holiday!祝您节日愉快！A merry christmas to you!祝您圣诞愉快！Happy New Year!祝您新年愉快！Wish you a happy birthday!祝您生日愉快！Wish you every success!祝您一切都好！Wish you good business!祝您生意兴隆！告别语：Good bye 再见。
Good night 晚安。
See you tomorrow.明天再见。
Pleasant journey!祝您旅途愉快！Have a good trip!一路平安！Hope to see you again.欢迎您再来。
May I help you?我能为您做些什么吗？Is there anything else?您还有别的事情吗？Will it trouble you?这会打搅您吗？Would you like……?您喜欢……吗？Would you want……?您需要……吗？Can you……?您能够……吗？Would you mind if I……?我可以……吗？Please speak slowly.请您讲慢一点。
洒店服务英语大全
ept you waiting. • 很抱歉让您久等了.
洒店服务英语大全
Apologizing 道歉
• I apologize for being late. • 我来晚了, 我很抱歉.
洒店服务英语大全
Apologizing 道歉
• I apologize for the delay. • 给您迟了, 我很抱歉.
• 外币兑换处在大堂, 女士/先生. 我来给您 带路.
洒店服务英语大全
Showing the Way 给客人指路
• Please go straight along the corridor, your friend is waiting for you there.
• 请您一直向前走, 您的朋友在那边等您.
• 大宴会厅在二层, 是一个婚礼聚会的好地 方.
洒店服务英语大全
Hotel Service Information 介绍酒店服务
• The function room is to the right. You may have conferences or meetings there.
• 多功能厅在那边. 您可以在那里开会.
• Good Morning, Sir/Ma’am
• 早上好，先生/女士
洒店服务英语大全
Greetings 问候
• For the return guest, we say: 对于那些回 头客/熟客：
• Good Morning, Mr./Mrs. … • 早上好，…… 先生/女士
• (称呼他们的名字)
洒店服务英语大全
Apologizing 道歉
• I am sorry. I am late. • 我很抱歉, 我迟到了.
洒店服务英语大全
Apologizing 道歉
• I apologize for being late. • 我来晚了, 我很抱歉.
洒店服务英语大全
Apologizing 道歉
• I apologize for the delay. • 给您迟了, 我很抱歉.
• 外币兑换处在大堂, 女士/先生. 我来给您 带路.
洒店服务英语大全
Showing the Way 给客人指路
• Please go straight along the corridor, your friend is waiting for you there.
• 请您一直向前走, 您的朋友在那边等您.
• 大宴会厅在二层, 是一个婚礼聚会的好地 方.
洒店服务英语大全
Hotel Service Information 介绍酒店服务
• The function room is to the right. You may have conferences or meetings there.
• 多功能厅在那边. 您可以在那里开会.
• Good Morning, Sir/Ma’am
• 早上好，先生/女士
洒店服务英语大全
Greetings 问候
• For the return guest, we say: 对于那些回 头客/熟客：
• Good Morning, Mr./Mrs. … • 早上好，…… 先生/女士
• (称呼他们的名字)
洒店服务英语大全
Apologizing 道歉
• I am sorry. I am late. • 我很抱歉, 我迟到了.
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酒店服务礼仪Hotel Service Etiquette模块一酒店服务礼仪基础知识Module One The Basic Information of Hotel Service Etiquette一、什么是礼仪Section one What’s the Etiquette?二、酒店服务礼仪Section Two Hotel Service Etiquette(一)酒店服务礼仪的定义1.Definition of Hotel Service Etiquette(二)酒店服务礼仪的原则2. Principle of Hotel Service Etiquette(三)酒店服务礼仪的内容3. Content of Hotel Service Etiquette(四)酒店服务礼仪的4. Effect of Hotel Service Etiquette(五)学习酒店服务礼仪的方法5. The Ways of learning Hotel Service Etiquette(六)学习酒店服务礼仪的意义6. Significance of learning Hotel Service Etiquette三、角色定位与服务意识Section Three Role Orientation and Service Consciousness(一)角色定位(二)服务意识1. Role Orientation2. Service Consciousness模块二酒店服务人员的仪容仪表Module Two Appearance and Dress of Hotel Service Staff一、概述Section One Introduction二、仪容Section Two Appearance(一)酒店服务人员仪容的基本要求1. Basic Requests to Appearance of Hotel Service Staff(二)酒店服务人员的化妆原则2. Principles for make-up of Hotel Service Staff三、仪表Section Three Dress(一)着装的原则1. Principle of Dress(二)酒店服务人员服饰礼仪2. Dress Manners of Hotel Service Staff模块三酒店服务人员的仪态Module Three Deportment of Hotel Service Staff一、概述Section One Introduction二、表情语Section Two Facial Expression(一)微笑1. Smiling(二)目光2. Look in eyes三、动作语Section Three Body Language(一)手势语1. Gesture(二)站姿2. Standing Posture(三)坐姿3. Sitting Posture(四)走姿4. Walking Posture(五)蹲姿5. Crouching Posture模块四酒店服务的语言艺术Module Four Linguistic Art of Hotel Service一、酒店服务语言概述Section One Introduction of Linguistic Art of Hotel Service(一)酒店服务语言的基本要求1. Basic Requests to Linguistic Art of Hotel Service(二)酒店服务语言的基本原则2. Basic Principles of Linguistic Art of Hotel Service(三)酒店服务的语言艺术及其作用3. Linguistic Art of Hotel Service and its significance二、酒店服务语言的应用Section Two Applications of Hotel Service Language(一)迎候语言1. Language of Meeting the Guests(二)交流语言2. Language of Communication(三)电话语言3. Language in Telephone(四)语言禁忌4. Language Inhibitions三、服务语言艺术的培养途径Section Three Cultivating Approach of Linguistic Art of Hotel Service模块五会议服务礼仪Module Five Conference Service Etiquette一、会议的概念Section One The Concept of Conference二、会议的类型Section Two The Types of Conference三、会议服务礼仪的基本流程Section Three Basic Procedure of Conference Service Etiquette四、会前准备服务礼仪Section Four Service Etiquette of Preparations for Conference(一)会议厅(室)环境礼仪规范1. Environmental Etiquette Rules of the Conference Hall(二)会议会场布置礼仪规范2. Etiquette Rules of Decorating the Conference Hall(三)会议摆台礼仪规范3. Etiquette Rules of Setting the tables of Conference(四)会议厅(室)设备使用礼仪规范4. Etiquette Rules of using the Equipments in the Conference Hall五、会议期间的服务礼仪Section Five Service Etiquette during the Conference(一)礼仪原则1. Principles of Etiquette(二)操作标准2. Standards of Operation(三)一般会议服务礼仪3. Service Etiquette of General Conference(四)特殊会议服务礼仪4. Service Etiquette of Special Conference(五)会议附属设施服务礼仪5. Service Etiquette of Attached Facilities to the Conference六、会后服务礼仪Section Six Service Etiquette after the Conference(一)送客服务1. Service of Seeing the Guests off(二)会场清洁2. Cleaning the Conference(三)处理会议文件3. Dealing with the Documents of the Conference(四)其他服务4. Other Service模块六国际接待礼仪常识Module Six一、国际接待礼仪原则Section One Etiquette Rules of International Reception(一)依法办事1. Acting accordance with the Law(二)遵时守约2. Being on Time and Keeping to the Promise(三)尊重隐私3. Valuing the Privacy(四)女士优先4. Ladies first(五)尊重他人5. Respecting others(六)保护环境6. Protecting Environment二、迎送接待礼仪Section Two Etiquette of Meeting and Seeing Off(一)接待准备1. Preparations for Reception(二)迎送2. Meeting and Seeing Off(三)会见、会谈3. Meeting and Conversation(四)签字4. Signing(五)宴请仪式5. The Ceremony of Entertainment(六)西餐宴请6. Feasting the Guests on Western Food三、礼宾次序与国旗悬挂法Section Three Order of the Ceremony and the Ways of Hanging the National Flag(一)礼宾次序1. Order of the Ceremony(二)国旗悬挂法2. The Ways of Hanging the National Flag模块七我国主要客源国和地区以及部分少数民族的习俗和礼节Module Seven Custom and Etiquette of Our Country’s Main Tourist Source Countries, areas and some Minoritis一、我国主要客源国和地区的习俗与礼节Section One Custom and Etiquette of Our Country’s Main Tourist Source Countries(一)亚洲(二)欧洲2. Europe(三)美洲、大洋洲3. America and Oceanic(四)非洲Africa二、我国部分少数民族的习俗与礼节Section Two Custom and Etiquette of Our Country’s Partial Minority(一)壮族1. The Zhuang Nationality(二)蒙古族2. Mongolian Nationality(三)回族3. The Hui Nationality(四)藏族4. The Zang Nationality(五)维吾尔族5. Urgur Nationality(六)彝族6. the Yi Nationality模块八酒店服务礼仪综合训练Module Eight Composing Training of Hotel Service Etiquette一、概述Section One Introduction二、酒店各岗位服务礼仪规范Section Two Hotel Service Etiquette and Rules of Every Position(一)前厅服务礼仪规范1. Service Etiquette and Rules of Lobby(二)客房服务礼仪规范2. Service Etiquette and Rules of Guest Rooms(三)餐饮服务礼仪规范3. Service Etiquette and Rules of Food & Beverage(四)康乐服务礼仪规范4. Service Etiquette and Rules of Recreation &Health(五)其他服务礼仪规范5. Other Service Etiquette and Rules。