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1. Dialogue: a customer satisfaction survey Notes to the dialogue
1. First of all, thank you for filling in our questionnaire. 首先,感谢您填 写我们的调查问卷。 fill in: 1) 填写 e.g. Please fill in the form enclosed herewith.
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上海交通大学出版社
2. Pair work:
negotiating with a
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hotel assistant
If you needed to negotiate with a hotel assistant about your bill, what would you say? Please discuss the question with your partner and then create a dialogue concerning this question. Language for negotiating with a hotel assistant May I have a look at the breakdown? There seems to be something wrong with the bill.
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上海交通大学出版社
7
1. Dialogue: a customer satisfaction survey
5. We’ll also be sending you a HaiSports voucher for helping us with our survey. 我们还将寄给您一张HaiSports的优惠券,以示对您帮助我们完成 此次市场调查任务的感谢。 voucher: [C] 代金券;票券 e.g. luncheon voucher Pay attention to the differences among these words or phrases: coupon 优惠券 lottery/lottery ticket 彩票 savings bond 储蓄公债