Using English at work

English at work（BBC Learning English）TranscriptBBC商务口语字幕11OvertimeSomeone's been working very long hours at Tip Top Trading. Anna is burning the candle at both ends – in other words she’s working from early until late preparing for the launch of their latest product – the Imperial Lemon. Denise is concerned about her working overtime, something she would never consider doing. But will Anna's extra efforts pay off or will she end up selling bananas instead of lemons?This episode explores language that describes working overtime or working long hours.Phrases from the programme:Burning the candle at both ends.Doing overtime.Putting in the hours.Burning out.TranscriptNarratorIt's late at the offices of Tip Top Trading. Anna is alone, working. Again. She's been doing this all week, she wants her presentation to Mr Lime to be perfect so she's been spending hours and hours on it. Anna?AnnaDon't interrupt! I'm busy.NarratorWoah!AnnaSorry.NarratorAnna, you're really burning the candle at both ends.AnnaNarratorBurning the candle at both ends – it means working very hard – working late and getting up early to work all the time.AnnaOh. I didn't know that expression.NarratorWell here are some more:You're doing overtime; which means you're working longer than office hours.You're putting in the hours; which means you are spending all the time needed to achieve something.AnnaYes, I'm putting in the hours to make sure my presentation is perfect.NarratorAnd if you don't mind me saying so, you might burn out; which means you are working so hard that you might get very tired and run out of energy.AnnaI'm not burning out. I'm full of energy. I just need to finish this bit...DeniseMy goodness, nothing's locked. Do you think we've been burgled?TomOh no! I left my lap-book and my me-pad on the desk... and my i-top – they're worth thousands! They're all the latest versions!DeniseI left out my elephant mug and my lady-curve nail file. They better not have stolen them!Anna(Talking in her sleep) but it's premium, premium, faux-orange premium!TomAnna?It's Anna, she's asleep. Anna!Anna(waking up with a jump) Oh! Lemons! Denise? Tom?TomHave you spent the night asleep at your desk Anna?AnnaIs it morning? Oh dear, yes I think so.DeniseWell, at least we haven't been burgled then.TomAnna, you've really been burning the candle at both ends lately.DeniseYes, you've been doing hours and hours of overtime. Most people get their work done within office hours and anyway, we don't pay overtime here. You’ll never find me working late!TomYes, I'd noticed that Denise.AnnaBut this presentation must be perfect.DeniseIf you're not careful, you'll burn out! Then you'll really be of no use to anyone. You'll be as useful as a chocolate teapot.TomIt's good that you're putting in the hours Anna, but you should calm down. Look at me, I do very successful presentations without spending hours preparing.DeniseHa!TomIn my presentation to Every Apple I just swooshed in with no preparation after anight on the town. I charmed them. They loved me!NarratorIdiot. I bet he actually spent hours preparing he just can't admit it.AnnaWell, maybe you're right. I can't think clearly anymore, I'm so tired. I need to sleep properly otherwise I'll end up trying to sell bananas instead of lemons.NarratorAnna has finally got the message: she's realised she's been working too much. She needs to be realistic. Here's a reminder of some of the phrases we heard to talk about how much Anna had been working:Burning the candle at both ends.Doing overtime.Putting in the hours.Burning out.Let's hope she's thinking clearly by the time she has to do her presentation. Join us next time to find out! Bye.12The big dayPresentation time! It's a big day for Anna as she presents Tip Top Trading's new Imperial Lemon to Mr Lime at Citrus Ventures. This is her chance to make a big impression on her boss Paul and show that she can really bring in the business. How will her presentation turn out?This episode focuses on the beginning of a presentation and how to clearly explain what your audience can expect to hear.Phrases from the programme:My name is…Today I’m going to ….(and explain)I’ll start by…Then I’m going to move on to discuss…And finally…TranscriptNarratorHello, welcome to the offices of Citrus Ventures! It's a big day for Anna, she's about to present Tip Top Trading's new Imperial Lemon to Mr Lime and his colleagues. This must not go wrong.Anna…revoltionary laser-curve.... revolUtionary laser-curve... revol-NarratorHow are you feeling today Anna?AnnaScared! I want to do really well. If I mess up and Citrus Ventures doesn't place an order, I'll be so upset.NarratorYou're well prepared, that's the main thing. Explain clearly how your presentation will be organised.AnnaOK. Oh dear, I didn't think of the very beginning. Can you give me examples of what Ishould say?NarratorAfter you've introduced yourself, you could say:Today I'm going to... and explain. Then say:I'll start by...And then I'm going to move on to discuss…And finally...AnnaOK, like this:Today I'm going to...I'll start by...And then I'm going to move on to discuss…And finally...NarratorExactly.AnnaRight, thanks, I'll try. Everything will be fine. I feel relaxed now.Mr LimeAnna!AnnaMr Lime!Mr LimeHow lovely to see you. You look absolutely... I've been looking forward to this for days! Everyone is waiting in the meeting room. Come this way....AnnaOh gosh.Mr LimeEveryone in Citrus Ventures is very excited about this new Imperial Lemon, so I allowed a few extras to come and watch, I hope you don't mind. All your equipment has been set up so you can begin!AnnaHello, I'm Anna of Top Tip Trading… I mean, Tip Top Trading, sorry! I'm very unhappy to be here.NarratorAnna- focus!AnnaI mean, I'm very happy to be here.NarratorAnna, breathe deeply, then say:Today I'm going to...AnnaToday I'm going to... Today I'm going to present our revolutionary, new Imperial Lemon. I'll start by telling you a bit about Tip Top Trading and some of the exciting new de********ts at our company. And then…I’m going to move on to explain how the Imperial Lemon is designed and what makes it so revolutionary. And finally, you will all have a chance to see it close up for yourselves and ask questions. So, let's begin. This picture shows...NarratorWell, as usual, Anna seems to be turning a difficult situation into a success. She used the phrases we discussed, which made her opening clear and well-structured. She said:Today I'm going to...I'll start by...And then I'm going to move on to discuss…And finally...But that's just the beginning, now she's got to get through the rest of the pitch – how will that go?Anna…this picture shows….oh no, why isn’t it working…I should just click on this….oh, what’s wrong with this stupid computer!NarratorUh oh! It was all going so well but now Anna’s got computer problems. What is she going to do? We'll find out next time. Bye!13The Imperial LemonOh no! Anna's making a pitch to Mr Lime and his team at Citrus Ventures, but her presentation is not going to plan. Her computer has crashed and the presentation, along with her notes, has frozen.She's on her own now and all she can do is talk... but what can she say? This is where she really needs some skills to help her pitch the Imperial Lemon. To pitch something means to do a sales presentation.This episode focuses on the language needed to make a pitch and sell an idea. Phrases from the programme:The company has a strong track record of…We're particularly proud of…The Imperial Lemon's key strengths are…TranscriptNarratorHello, welcome back to the offices of Citrus Ventures! Anna's presentation to Mr Lime and his colleagues continues... Well, almost! Her computer has jammed and the presentation, along with her notes, are frozen.AnnaOh no, this is terrible!NarratorAnna, you're going to have to manage without the slideshow or notes. Just talk! AnnaJust talk! Just talk! You just talk! What on earth am I going to say? My mind is blank. NarratorTry to remember the key points you wanted to share, and give them one by one. If you can, give some facts that support each point. For example:Tip Top Trading is growing fast – our number of clients doubled last year.Use phrases like this:The company has a strong track record of...Let me share with you...The Imperial Lemon's key strengths are...AnnaOK. Ahem! Sorry about that, I'll just have to continue talking without the slideshow. So, ahem.... Tip Top Trading is growing fast – our number of clients doubled last year. This is because our company-NarratorYes, but try not to bark out information like a robot.Look people in the eye, slow down and try to be more conversational….oh, and smile!AnnaTip Top Trading is growing fast – our number of clients doubled last year. This is because our company has a strong track record of reliability and because, thanks to new technology, our fruits are more and more convincing. Our bananas have won awards for being the most authentic-looking fruits in Europe. We are very happy that Citrus Ventures is already among our clients and we hope to build on that by offering you more exciting new fruits. Let me share with you our latest product: the Imperial Lemon.The Imperial Lemon's key strengths are its design and flexibility. It is made with revolutionary faux-orange-premium, laser-curve-definition technology...NarratorWhat an excellent performance from Anna. She focussed on some key points, supported them with facts and structured her answer clearly. She also managed to relax and sound more natural. She used these phrases:The company has a strong track record of...Let me share with you..The Imperial Lemon's key strengths are...Let's fast-forward to after the meeting to see if she gets an order.Anna…so thank you for your time, I hope you're impressed with our Imperial Lemon.Mr LimeFantastic Anna, fantastic!AnnaThank you.Mr LimeThose... lemons – wow. I'd like to put in an order for three hundred thousand right away.AnnaOf course.Mr LimeNow, what's your direct phone number?NarratorGood work. Although, I must say, Mr Lime seems just as excited about Anna as he is about the lemons. Hmm....watch out Anna! Until next time!。

English at work（BBC Learning English）TranscriptBBC商务口语字幕17Lemon-sized luxury boxesAnna continues to sort out the order of Imperial Lemons for Mr Lime. He gives her a call, this time to discuss business. He wants some luxury boxes to put the lemons in and Anna needs to find them if she wants to keep her client happy. When she does she has to email Mr Lime but what should she say?This episode focuses on placing an order.Phrases from the programme:I'd like to place an order for...We're going to need...Could you send...Could we also have...When can we expect to receive them?TranscriptNarratorWelcome to the offices of Tip Top Trading...(ongoing sound of annoying mobile phone ringtone)TomAnna, are you going to answer that?AnnaEr, well, no. It's stopped now anyway.Narrator...where Anna is behaving strangely.(ringing starts again)DeniseI gave you a long lesson on how to answer the phone and you're still too scared! AnnaIt's not that.(desk phone starts ringing)TomFor goodness sake!DeniseThen what?AnnaI recognise the number - it's Mr Lime!TomHa! Old Slimy Limy, he must be absolutely desperate to get you to have lunch with him – even after your cruel rejection. Here, I'll answer for you.AnnaNo!DeniseI'll answer. Hello, Tip Top Trading, Anna's phone... no, this is Denise speaking, Anna's busy at the moment. Can I take a message?... Yes... right.... I'll pass that on to her then… thank you for calling. Goodbye.AnnaWell.DeniseNothing about lunch. He wants each Imperial Lemon you deliver to come in a luxury green box – like the one you had at the presentation.AnnaMy goodness, we don't have many in stock, I'll have to order some. Erm...(dials a number) Hello, this is Anna speaking from Tip Top Trading, I want some imperial lemon-sized luxury boxes.NarratorWoah, woah, woah.AnnaWhat?NarratorLet's make this order a bit more politely okay?AnnaWhy are the English so obsessed with being polite!?NarratorCalm down Anna and listen to me. To put in an order for something, you need phrases like:I'd like to place an order for...We're going to need...Could you send...Could we also have...When can we expect to receive them?AnnaRight... Hello, sorry about that... I'd like to place an order for some imperial lemon-sized luxury boxes, please... we're going to need quite a few... could you send 300 please... yes... the green ones... could we also have the name of our company on the sides... when can we expect to receive them...okay, thank you, goodbye. There! How was that?NarratorGood, well done!DeniseYou'd better phone back Mr Lime to confirm he can have his boxes!AnnaOh no!DeniseHe's your client!TomYes Anna, he's your client!AnnaI'm scared he'll try and ask about lunch again.DeniseThen send him an email.AnnaGood idea!DeniseCopy in me, Tom and Paul, so it’s clear you only mean business only.AnnaYes. Thanks Denise! An email is much safer.NarratorIs it, Anna, is it? Hmmm...Anyway, here are the phrases Anna used to place her order:I'd like to place an order for...We're going to need...Could you send...Could we also have...When can we expect to receive them?Let's see if Anna's email is really such a good idea. I have a bad feeling about it. Until next time!18The emailAnna's having trouble with her emails. She's been trying to sort out the order of Imperial Lemons for Mr Lime. She sends an email but her choice of text-speak isn't appropriate and Paul, the boss, isn't impressed.Anna needs some help from Tom who always has plenty of advice. Her email is rewritten and sent off, but will that be the end of the matter?This episode focuses on the correct language to use in an email.Phrases from the programme:Dear Mr Lime...I hope you are well.I am writing regarding...Please could you confirm...Best wishes.TranscriptNarratorHello, Anna's just arrived at her desk to start the day at Tip Top Trading. Paul is walking towards her, eating a biscuit, he looks a bit bothered.PaulAnna?AnnaYes, Paul.PaulCome and have a biscuit in my office.Now Anna, about Mr Lime.AnnaI didn't say yes!PaulPardon? Yes to what?AnnaOh, nothing.PaulYou sent him an email yesterday and copied me in.AnnaYes.PaulYour email reads: boxes ok. pls c-d-u cfirm wnt 300 ta.AnnaYes: please could you confirm you want 300.PaulRight. Now that's not really the best way of writing an email to a client, is it?AnnaOh.PaulPlease could you re-send your message to Mr Lime, using actual words that make sense.AnnaOkay.PaulThank you. Have a chocolate crunchy!AnnaThanks.TomMorning Anna.AnnaHello.TomLet me guess, Paul just spoke to you about your email?AnnaHow do you know?TomYou copied me in remember, I just read it – or tried to.AnnaBut what's the problem? Other people write like that!TomNo, maybe some people write text messages like that in an SMS message on their phones, but that is completely the wrong style for an email to a client.NarratorOkay Anna, let's stop listening to Tom, he's a waste of space. These are the kinds of phrases you need in a business-related email:Dear Mr Lime...I hope you are well.I am writing regarding...Please could you confirm...Yours sincerely, orBest wishes.AnnaThank you! I'll rewrite my message. There! I'd better get it checked before I send. Denise?Denise(On the phone) yes... the other problem with Stephanie is that her legs are just too long...AnnaOh, she's on the phone.Denise... yes, like trees...AnnaI'll have to ask Tom. Tom?TomMm?AnnaCould you read this through before I send it?TomHang on, Anna, let me just finish this sentence. It’s really important. I’m ready, let’s have a look. Okay. (reading) Dear Mr Lime, I hope you are well. I am writing regarding your request for luxury boxes for the Imperial Lemon Delivery. We will indeed be able to supply them. Please could you confirm that you want 300. Best wishes, Anna. AnnaWell?TomIt’s good, it's much better. Send it. Hopefully Mr Lime will think your last message was just someone sitting on your keyboard by mistake.AnnaThanks.TomYou're not...AnnaWhat?TomNothing. It's none of my business.AnnaWhat?TomYou're not ever going to go to lunch with Mr Lime are you? I mean, in a non-business way...AnnaNo of course not!TomI mean I don’t care… it's just... important to... stay professional.AnnaYes.NarratorHmmm.... well, I had a feeling Anna's email was going to cause problems. But at least she won't make a mistake like that again. Here’s a reminder of the phrases she used in her new, improved email.Dear Mr Lime...I hope you are well.I am writing regarding...Please could you confirm...Best wishes.Until next time, bye!19The open windowHow do you explain if there's been a mix-up? Paul, the boss, leaves a message. He wants ideas for a new marketing strategy for their new laser-curved fruit range. Anna gets straight down to work but when Paul turns up, Tom gets all the credit. There's a big mix-up and it's time for Anna to learn some language that explains there has been a misunderstanding.This episode focuses on politely saying there has been a misunderstanding. Phrases from the programme:I think there's been a misunderstanding.There's been a bit of a mix-up.Let me explain what happened.TranscriptNarratorHello, it's a chilly start to the day at Tip Top Trading.AnnaHi Denise!DeniseGood morning Anna.AnnaBrrr... it's so cold in here.DeniseThe window was left open overnight.AnnaMy papers have been blown everywhere.DeniseMine too! Tom was the last one here last night – it must've been him who left the window open.AnnaBrrr.... Right then, to work! Oh, there's a note from Paul, it must've fallen off my desk: 'I would like your ideas on our stock management system for our new laser-curvefruit range, so we know we can keep up with demand. Please write me a couple of pages of suggestions and leave it on my desk. I'll be back this afternoon.' Wow! I have to come up with ideas for a stock management system! Gosh, where do I begin?!TomGood morning.AnnaMorning!TomHey, my certificate for Plastic Pear Salesman of the Year is on the floor!AnnaRight... stock management systems... stock-up on your laser-curved lemons … My first idea is to calculate the total….NarratorWell, Anna has finished her report and left it on Paul's desk, but things aren't that simple. Er, Anna, there's going to be a problem.AnnaOh? A problem, bbbbut…NarratorLet me teach you some phrases you might need to explain that there's been a mistake:I think there's been a misunderstanding.Or:There's been a bit of a mix-up.Anna: But what misunderstanding? What mix-up?Narrator: You could also use:Let me explain what happened...AnnaBut-PaulAh, good afternoon everyone.AllHello.PaulTom, this is an excellent piece of work!TomSorry?PaulThese are by far the best ideas you've ever had. TomI don't understand.PaulOur stock management system!TomCan I see? … Oh, that's not mine.PaulEh?AnnaI think there's been a misunderstanding. I did it. Paul & TomYou?AnnaI got your note Paul, here.PaulNo, no, that note was for Tom.AnnaOh, then there's been a bit of a mix-up.TomDid you take that note from my desk?AnnaNo, no!TomI suppose you threw my pear salesman certificate on the floor at the same time too! AnnaI didn’t! Let me explain. The wind must have blown the note for Tom under my desk. DeniseTom left the window open overnight. Our papers were blown all over the place.PaulI see, well, golly gosh. In that case, well done, Anna! Excellent work, even though you weren't meant to do it. And Tom, your ideas are still welcome of course. Thanks. AnnaSorry Tom.TomWhat? Oh, I'm not bothered. I've still got some great ideas in my head anyway. NarratorYeah, right! Let's leave Tom to get on with his 'great ideas' and listen again those phrases Anna used to explain the misunderstanding:I think there's been a misunderstanding.There's been a bit of a mix-up.Let me explain what happened.Well, the mix-up gave Anna a chance to shine – Paul certainly seemed impressed with her work. Maybe it will bring her new opportunities. Until next time, bye!20The Team MeetingA meeting is on the agenda today! An office meeting has been scheduled, but Paul is running late. He's asked Anna to take charge and start the meeting without him. She has to learn how to structure a meeting but just as she does, Paul arrives with some exciting news for Anna.This episode focuses on phrases for setting a meeting agenda.Phrases from the programme:There are four items on the agenda today.Firstly...Secondly...After that...Then...And finally...Any other business.And then we can wrap up.TranscriptNarratorHello, welcome back to Tip Top Trading. An office meeting has been scheduled, but Paul is running late. He's asked Anna to take charge and start the meeting without him.DeniseHere you go Anna, it's a print-out of the agenda for the meeting.AnnaThank you. Oh dear, I'm not sure if I know the right words to start meetings. NarratorWell, you can say something like:Thank you for coming. There are five items on the agenda today.AnnaItems?NarratorIt's a fancy way of saying 'things'. Then you list them:Firstly, secondly, after that, and then, finally...AnnaYes, that's easy.NarratorAt the end there is often something called Any other business.AnnaAny other business?NarratorThat's anything else that wasn't listed on the agenda, but that people want to talk about. I expect Tom will want to talk about how great he is and Denise will want to talk about her new hairdresser or something. Then when it's time for the meeting to end, you can say:Let's wrap up. It means 'Let's finish'.AnnaTo wrap up. OK, I'll do my best. Ooh, it's time, everyone is gathering.Thank you… thank you for coming. Paul will be here soon, but he asked me to start the meeting. There are... one, two, three, four items on the agenda today. Firstly, the stock management systems. Secondly, plans for a team-building activity. After that, the colour of our new apples and finally any other business, before we can wrap up. PaulOh golly gosh, there you are, here I am, good. Hello everyone. Sorry I'm late.AnnaI'd just opened the meeting.PaulGreat. Remind me what the first item on the agenda is?AnnaStock.PaulStock? Stock, stock, stock. Ah yes, stock management systems, yes, right. Well, that's mainly to announce that we need to start developing a good stock managementsystem so we can meet the huge demand I’m expecting for these laser-curved fruits. Anna, I'd like you to lead on that.AnnaMe? You want me to be in charge of the stock management systems?PaulAnna's had some excellent ideas already and I think she'll do a great job. For these new fruits, stock control will be key to supplying our customers with laser-curve oranges, laser-curve lemons, laser-curve pomegramates…NarratorWell, that was good news for Anna - but not surprising after all her hard work. She opened the meeting well, too. Here's a reminder of the phrases she used:Thank you for coming.There are four items on the agenda today.Firstly...Secondly...After that...Then...And finally...Any other business.And then we can wrap up.There's only one problem for Anna now, winning over Mr Ingle the warehouse manager – that won’t be easy. Well, time for me to wrap up now. See you soon! Bye!。

关于怎样学习英语的英语作文有中文如果看不懂关于学习英语的英语作文中的意思，还可以参考翻译。

下面是店铺给大家整理的学习英语的英语作文中文翻译，供大家参阅! 学习英语的英语作文中文翻译篇1English is an important language.Do you want to know how to learn English well? As a matter of fact,you can learn it well from following steps: Firstly,speaking English is the best way to learn English.You can speak as much as you can .Speak English with your classmates ,teachers ,even your parents.And you should speak English loudly.That will make you more confident. Secondly,to read some English magazines and novels which can help you improve English rapidly .And you can also write something in English.For example Enlish diary or compositions. Thirdly,to watch English movies or TV plays will give you a great fun.And you can also listen to some English music which will be helpful to your listening.That must be interesting .And you will enjoy it because it can make you relaxed. Fourthly,to discuss some difficult English questions and review the new words with your partner during your free time. At last ,I hope everyone can make friends with English and learn it well.Because it is really fun !英语是一门重要的语言.你想知道怎么才能把英语学好吗? 事实上，你可以按以下的步骤学好英语：首先，学习英语的最好方法就是说英语.你可以尽可能地多说(英语)，和你的同学、老师甚至是你的父母.你还应该把英语响亮地(大声地)说出来，那会使你(感到)更加自信. 第二(其次)，看一些有助于你快速地提高英语的英语杂志和小说.你也可以用英语写点什么，比如说英语日记或者作文. 第三(再次)，看一些英语电影或者电视剧，他们会给你带来很大的乐趣你还可以听一些有益于(提高)听力的英语音乐.那一定会很有趣.而你会乐在其中，因为它会使你感到放松. 第四(最后)，和你的伙伴(或者说是拍档，这里如果用伙伴的话最好是用复数形式)在空闲的时间里一起讨论困难的英语难题并且复习生词. 最后，我希望每个人都可以和英语做朋友并且把它学好.因为它实在是太有趣了!学习英语的英语作文中文翻译篇2How to learn English First ,you should speak English in class .首先，你应该在课堂上说英语。

新外研社（19）高中英语必修一Unit 2 Exploring English-Using Language教案Teaching objectives:1.Enable the students to review the different kinds of formation of English.2.Guide the students to improve the students’ listening skills and ability.Evaluation objectives:1.Know about the main kinds of formation of English.2.Understand the main idea of the listening materials and get some detailed information.Teaching key and difficult pointsWord formation and listening practice.Teaching methods:Task-based Approach; Cooperative LearningTeaching procedures:Step1:Lead-in1.The teacher leads the students into the new lesson by reviewing the words“pineapple and basketball”.The teacher can inspire the students to think by asking some questions:T:Is there any relationship between “pineapple” and “apple”?Can you eat an apple in pineapple?Ss:...T:Can you give me some more examples like this?Ss:...T:Can you find the rule of this kind of words?Ss:..2.After the warming up, the students must have got the idea of “word formation”.Then the teacher explains the meaning of each word formation.Suggested answers:Abbreviation:a word is made up of the first letter of several words.例如：very important person--VIP重要的人；大人物Conversion: to create a new word without any change in spelling（1）动词转名词：例如：①Let’s go out for a walk.我们到外面去散散步吧②He is a man of strong build.他是一个体格健壮的男人。

English at work（BBC Learning English）TranscriptBBC商务口语字幕56Pushed to the limitsAt the offices of Tip Top Trading, things are a bit tricky. Denise has been reinstated at the company but now wants to do more than just ordering pens. Tom has other ideas and Anna is just caught in the middle. She needs to get organised and get her priorities straight!This episode focuses on the language that you might use or hear when you are busy at work and need to set priorities.I've got to prioritise. This task is the most important so I'm going to concentrate on this first.It would be a great help if you could do this for me please.I'm going to have to put that off until tomorrow I'm afraid.TranscriptNarratorWelcome back to English at Work. At the offices of Tip Top Trading, things are a bit… tricky. Denise has been reinstated at the company but now wants to do more than just ordering pens. Tom has other ideas and Anna is just caught in the middle. Who can she turn to? Paul maybe… or maybe not?PaulSo Denise, let's get this straight. You don't want to order the pens anymore, right? DeniseWell, I did say if I came back, I wanted to have a go at doing sales.PaulErr, yes, you did. That's right.TomYeah but we got Denise back because we didn't have anyone to order our pens and stuff. That's her main job.PaulErr yes, absolutely. I see your point.AnnaExcuse me Paul, could I suggest we all take it in turns to order things like pens and paper… share the responsibility?DeniseThat's a good idea Anna.TomYeah but…PaulNo buts Tom, that's a good solution. Well done Anna… could you draw up a rota so we know who's going to be ordering the pens and when? And don't forget to order biscuits too! Phew, I'm glad I got that sorted out. Right, back to work everyone.TomI can't believe I've got to order pens, it's Denise's responsibility… err, are you OK Anna?AnnaNo I'm not. I can't draw up a rota, not now. I've got too much to do.TomAlright don't panic Anna. Just do what I do.AnnaWhat's that?TomNothing! Just do what you can do and then pretend you've forgotten about the other stuff. Easy!NarratorOh dear, Tom's not that professional is he? Not like you Anna. You just need to get organised and prioritise.AnnaI need to prioritise?NarratorYes. Decide what tasks need doing first and maybe delegate some tasks to others. You could say to people "I've got to prioritise. This is the most important so I'm going to concentrate on this first.", then you could say to someone "It would be a great help if you could take on this other task". You could also say "I'll have to put off some tasks until tomorrow". And if you still feel under pressure, say to your boss "I need help, I have too much to do".AnnaThanks, good advice. I'm just writing a list of all the things I need to do on my new mini me-pad.NarratorWriting a list is a good place to start. Good luck!AnnaThere, that's my list finished. Ah, Denise, sorry to bother you, but you know that rota I was talking about?DeniseThe one for ordering pens?AnnaThat's it. Well, I'm so busy, I was wondering… it would be a great help… if you could make a start on this? Please?DeniseOf course Anna. As it's you. If it was Tom asking, I would have said no!TomWhat's that Denise? Hey Anna, what are we going to do about the designs for that plastic aubergine?AnnaGosh, our new aubergine. Hmm, I'm going to have to put that off until tomorrow I'm afraid.TomOh right. Why, have you got something more important for us to do together, eh? AnnaNo Tom. I've just got to prioritise. This new order from Nice'n'Cheesy is the most important, so I'm going to concentrate on that first. OK?TomOh right, yeah sure. Me and you will have to wait until tomorrow! So… so… how's it going with Dave from Computer Support?AnnaVery well thanks Tom. Last night he took me somewhere I've never been to before. TomReally. Nice.AnnaYes, a discount computer shop – he bought me a mini me-pad.TomOh. Just a 'mini' one hey.AnnaNow, if you could take more interest in our Nice'n'Cheesy contract than you do in Dave, it would be a great help.TomOh yeah, sure, of course…nice'n'sleazy, that's a good name for Dave!NarratorIdiot! Getting organised is important when you have a lot to do. Tell people what you're doing and don't forget to ask for help. Here's a reminder of what Anna said:I've got to prioritise. This task is the most important so I'm going to concentrate on this first.It would be a great help if you could do this for me please.I'm going to have to put that off until tomorrow I'm afraid.NarratorAnd don't forget, when you simply have too much to do, tell your boss!AnnaHello Paul, sorry to bother you. I'm a bit worried… I just have too much to do and need some help.PaulYes of course. I don't want you feeling stressed. Let me think… erm... I know, why don't I do the pen rota?AnnaIt's OK, Denise has offered to do that.PaulPhew, I mean super! Erm… hmm… well, maybe Tom could help you with the launch party?AnnaLaunch party? What launch party?PaulDidn't Tom tell you?AnnaNo, he didn't.PaulWe're launching the plastic aubergine on Friday.AnnaOh no!NarratorKeep calm Anna! We're here to help – although organising a launch party in a week is quite a challenge. Find out how it goes on the next English at Work. Bye!57A room with a viewThe team at Tip Top Trading has lots to do, but now Anna has discovered she has to organise a launch party for the new plastic aubergine. It's taking place at the end of the week and nobody has organised a venue yet! Anna is going to need some help. This episode focuses on the language that you might when trying to book a venue for a business meeting or a product launch.Could I check availability for your venue please?What business facilities do you have?How many people can the room or venue hold?Can you provide hospitality?How much does it cost?TranscriptNarratorHello again and welcome to English at Work. The team at Tip Top Trading has lots to do, but now Anna has discovered she has to organise a launch party for the new plastic aubergine. It’s taking place at the end of the week and nobody has organised a venue yet! I think Anna is going to need some help.PaulSo Anna, I’m sorry Tom didn't tell you but do you think you can turn something round by Friday?AnnaI'll try, but what do I need to do?PaulOh not much, book a room somewhere, send out some invites… arrange some food… and drink… that sort of thing.AnnaThat's all?!PaulYou can do it - you're great at this kind of thing. And get the team to help.AnnaWell, I'll give it a go. See you later.PaulThanks Anna. And don't forget to order some of those posh Belgian chocolate biscuits, they always go down well with the clients.NarratorOh dear Anna. It looks like you have your work cut out.AnnaCut out?NarratorI mean, you have a difficult job to do - but as Paul says, you can do it.AnnaThanks.TomAre you OK Anna? You look a bit worried.AnnaI am. You forgot to tell me about the product launch on Friday and now Paul wants me to organise it.TomDid I? Oh sorry. Look, if I can help in any way, just let me know.AnnaWell, you could book a venue for the launch.TomAhh yeah… just remembered, I've got some Imperial Lemons I need to send out. Maybe later, yeah?AnnaHow am I going to find a venue for the launch at such short notice?NarratorYou need to ask for recommendations, search on the internet, or look in the phone directory, and then make a call. You need to say "Could I check availability for your venue please?", then ask "What business facilities do you have?" and "How manypeople can the room or venue hold?" You could ask "Can you provide hospitality?" – that’s things like food and drink. Finally, don't forget to ask "How much does it cost?" AnnaThanks, there's a lot to ask. Hi Denise, I've got to book a venue for our plastic aubergine launch. Have you any ideas?DeniseWell, my friend Marge works for a hotel company that has conference facilities. You could give her a call. Look, here's her number.AnnaOh, thanks Denise. Let's give it a try… 0–2–0–7–5–6–9–2.MargeHello, the Pitz Hotel. Margery speaking.AnnaOh hi, this is Anna from Tip Top Trading, I'm a friend of Denise's.MargeOh hi Anna. I've heard all about you. What are you ringing for?AnnaI need to check availability for your venue for a product launch we’re doing.MargeRight! Well, I'm sure I can help. We do have a conference room. When is it for?AnnaThis Friday.MargeFriday! This Friday? Well… that's a bit tricky: the room is being decorated at the moment.AnnaOh.MargeBut we do have a smaller room that you could use – it's got a lovely view of the car park.AnnaI see… and how many people does it hold?MargeYou could easily squeeze in about 20 people.Anna20 people. I guess it will have to do. Do you have any business facilities – somewhere to plug in the laptop, projector, wi-fi, that sort of thing?MargeOh yes, yes, we're very hi-tech. We even have a fax machine!AnnaAnd can you provide hospitality too?MargeOf course! We do a 'business platter' consisting of orange juice, sandwiches, canapés – that really means cheese and pineapple on sticks.AnnaI wonder, can you also provide Belgian chocolate biscuits?MargeI'm sure we can.AnnaThat's great! OK… and most importantly, how much does it cost?MargeWell, to book the room for 2 hours usually costs £1,000. The hospitality is extra but as you're a friend of Denise, I'll throw it in for nothing.AnnaYou'll throw the food and drink in?! Won't that get messy?MargeNo - I mean we'll provide it for free. Just don't tell anyone, otherwise everyone will expect it!AnnaWell, that's fantastic Marge. Thanks. If you can send us an invoice, we'll sort paymentout as soon as possible.MargeBye Anna, and tell Denise I'll see her for our Zumba class tomorrow.NarratorAnna has saved the day again. The launch party for the plastic aubergine can now go ahead. If you're trying to book a venue for a business meeting or product launch, here are some of the phrases you could use:Could I check availability for your venue please?What business facilities do you have?How many people can the room or venue hold?Can you provide hospitality?How much does it cost?DeniseSo Anna, was Marge any help?AnnaYes. She found me a room and gave me a good deal. We just need to invite our clients now.DeniseI can do that. I think it’s best if I call them - there's no time to post out invitations. AnnaGood idea.DeniseBut I just need to give Marge a call first, just to check a few things.TomTypical Denise. Nothing's more urgent than talking to Marge!NarratorHe can talk! If you need something doing it seems like Anna is the woman you need. Find out what else she is capable of in the next episode of English at Work. Bye!58Pulling out the stopsThere's much to do at the offices of Tip Top Trading, and tomorrow the team is launching its new product – the plastic aubergine. So everyone needs to pull their weight and get things done quickly. The problem is, some people are a bit slow at being quick!This episode focuses on the language that you might use when trying to get your team to do something quickly and under pressure.We've got to pull out all the stops.We have an order we need to process urgently.We need to pull out all the stops to get this sorted.This is our number one priority.TranscriptNarratorIt's that time again for English at Work. Life in the offices of Tip Top Trading is still hectic. There's so much to do and tomorrow the team is launching its new product – the plastic aubergine – so everyone needs to pull their weight and get things done –quickly. The problem is, some people are a bit slow at being quick!AnnaCould someone answer that please? I'm on the other line.DeniseWell I can't, I'm already on the phone.TomYeah, talking to your friend Marge. And I'm busy… errr… writing a business proposal. PaulCould someone just answer that phone… oh, you're all busy. I suppose I'd better do it.Hello? Yes? Really! I'm sorry about that. We'll send someone round right away. Yes, this morning. Bye. Anna, are you free to talk in my office now?AnnaYes Paul. What's wrong?PaulHold on – I just need a quick bite on a biscuit – that's better. Now, that was Nice'n'Cheesy. They're not happy about how slowly we are processing their order. They need our plastic grapes for an exhibition they're doing at the weekend.AnnaBut I thought Tom had sorted that out?PaulClearly not. I need you to pull out all the stops and sort this out.AnnaPull out what stops?PaulI mean do all you can to get this order completed, please.AnnaBut we've got the aubergine launch tomorrow.PaulLeave that to me and Denise to organise. It'll be in… safe hands.NarratorHmm, I'm not so sure about that. Anyway Anna, your priority now is the order for Nice'n'Cheesy. You're going to have to tell the team "We have an order we need to process urgently", and "We need to pull out all the stops to get this sorted". You could also say "This is our number one priority" and then delegate tasks to the team to help you get the order sorted. Good luck!AnnaOh thanks. Tom, I need your help. It's the order for Nice'n'Cheesy, we need to process it urgently.TomThe order? I sent that out ages ago, with the paperwork.DeniseYou mean this paperwork Tom, on your desk?TomOh no! I must have forgotten. I've had so much to do.Well, they're not happy, so we've got to pull out all the stops and get them their grapes.TomOK but what about the aubergines?AnnaForget about the aubergines. We've got to get onto this now. It's our number one priority. You go and get the plastic grapes from the warehouse, I'll sort out this paperwork, and I'll meet you downstairs in 15 minutes.TomWhy, where are we going?AnnaWe're getting a taxi to the offices of Nice'n'Cheesy so we can hand deliver the grapes. TomOh right, but isn't it nearly lunchtime?AnnaThere's no time for lunch, Tom. We need to do this now!DeniseOh Anna, you're amazing.NarratorShe certainly is! Anna has wasted no time in sorting out this problem and that's important if you want to keep your business going. Here's a reminder of some of the phrases Anna used:We've got to pull out all the stops.We have an order we need to process urgently.We need to pull out all the stops to get this sorted.This is our number one priority.NarratorTom and Anna have made it to the offices of Nice'n'Cheesy. Let's find out how they're getting on.…so we're really sorry…TomYeah, really sorry…Anna…about the delay, and it won't happen again. And we hope you're pleased with the grapes…Tom…and the price!JaneYes, the price is very competitive and if you can guarantee a bit more 'customer care', then I'm sure we'll be buying from you again.AnnaYes, of course. Thanks very much and sorry again. We hope to see you again soon. Bye!TomYeah, yeah, see you.TomPhew, well done Anna. I think you saved the day once again. Hey, hold on, isn't that your boyfriend, Dave from IT, over there?AnnaIt is. But who's he with?TomYou mean, who's he holding hands with? It's Julie from accounts!AnnaNo, it can't be… It is! What's Dave doing with another woman?TomI dunno – but I never trusted him. Come on Anna, you need a drink – a big one. NarratorOh dear. Poor Anna, it looks like Dave's been cheating on her, but she needs to keep aclear head for the big launch of the plastic aubergine tomorrow. Will she be led by her head - or her heart? Find out next time on English at Work. Bye!。

English at work（BBC Learning English）TranscriptBBC商务口语字幕21Don't panic!Anna is taking the lead on the company's new stock management system. But she needs some help! She gets some advice from an unlikely member of the team. Find out what it is!This episode focuses on politely asking for help and advice.Phrases from the programme:I would be most grateful if you could give me some help.Please could I ask you for some advice?I know you're busy but could you spare me a few minutes of your time please? TranscriptNarratorHello, welcome back to Tip Top Trading where everyone is gossiping about Paul’s announcement. Anna is to lead the company’s new stock management system for the new laser-curved fruit.(Denise on phone)DeniseYes Anna…the new girl…she’s done really well although I don’t know what experience she’s got….anyway, about the hairdresser you mentioned, oh I loved his aftershave…TomI can’t understand it. I’ve got all the experience and all the ideas…she’s just such a…AnnaTom. Sorry to interrupt, I just wanted to check you’re ok with me leading this strategy for stock management.TomOh of course. Yeah, you deserve it.NarratorThat was a nice touch Anna.AnnaBut Tom, now you must help me.TomEh?!NarratorAnna! That’s not the best way to ask for help. Remember what I’ve always told you about politeness?AnnaBe polite – yes you keep telling me that.NarratorAnd if you want someone to help you, ask them, don’t tell them – even if it is Tom! AnnaOh right. I’m in a bit of a panic. I’ve never done this before. I don’t know where to begin.NarratorWell start by asking your colleagues for help like this:I would be most grateful if you could give me some helpPlease could I ask you for some advice?I know you’re busy but could you spare me a few minutes of your time please?Go on, give it a try!AnnaRight, thanks. I'll try. Erm, excuse me Tom. Sorry about earlier. I’m a little nervous about leading this strategy thing and I would be most grateful if you could give me some help… please?TomOf course Anna. Why didn’t you say, I’d be delighted. I’ve lost count of the number of projects I’ve lead over the years.AnnaGreat, thanks. So… where do you think I should begin?TomWell, give me a few minutes and I’ll just find some of the excellent work I did last year. Basically, you’ll just need to copy it. Hold on…PaulAh Anna… just popping out for some biscuits… err, how’s the stock management strategy coming along?AnnaOh very good Paul… actually, please could I ask you for some advice, please?PaulYes of course… although I don’t know if I’ll be much use!Tom…now where did I save those damn documents?…AnnaI’m very grateful for this opportunity but I’m a little unsure of where to start. Tom is looking for some his old work but…PaulReally?! To be honest, this isn’t Tom’s speciality. At a time like this I would ask Denise. AnnaDenise!?PaulYes… she may only be the office assistant but she always has words of wisdom. Right… custard creams or chocolate digestives?AnnaWhat?PaulBiscuits?AnnaOh… custard creams please. Err, Denise, I know you’re busy but could you spare a few minutes of your time please?DeniseOf course Anna, always happy to help you.AnnaWell you know the stock management control system?DeniseThe one you’ve now got to work out… well done for getting that!AnnaThanks. I really don’t know where to begin. It was OK writing it down for Paul but how do I put it in to practice? There’s just too much to do!DeniseCalm down Anna. You’ll be fine. The first thing you need to do is to look at our current system.AnnaLook at our current system. How do I do that?DeniseEasy! Just take the lift down to the warehouse and speak to Mr Ingle and then write down what you find – and draw up an action plan of tasks you need to do – like a shopping list – I’m very good at those.AnnaGo and see Mr Ingle? Oh do I have to.DeniseHe’s ok really Anna. If you approach him in the right way he won’t bite your head off! AnnaWhat? Bite my head off! Oh… well, if he won’t bite me… then I suppose I should go and see him. Thanks for your advice Denise, I could kiss you. Right, I’m going to go and see him right now.NarratorMake an action plan! A good idea. Well done Denise, you’re smarter than you look! And well done Anna, you eventually got the help you needed by using these phrases: I would be most grateful if you could give me some helpPlease could I ask you for some advice?I know you’re busy but could you spare me a few minutes of your time please?Remember, if you’re stuck for ideas just ask for help…but maybe not Tom, I wonder how he’s getting on?Tom(shouting across room) Here Anna, I’ve got them. Look, all my ideas from my last stock control project…pages and pages of them. Just copy these, they’re brilliant. Anna? Anna!Paul…too late, I’ve just seen her in the lift. Fancy a custard cream Tom?NarratorSo Anna is off to speak to the prickly Mr Ingle. Let’s hope she uses those phrases to ask for help, otherwise she might get her head bitten off – and it could get very messy! See you next time.22The smokerAnna is off to meet Mr Ingle, the warehouse manager, to discuss stock management. But she finds him doing something dangerous and illegal! She needs to ask him to stop it politely. Find out how she makes this request.This episode focuses on politely asking a member of your team not to do something. Phrases from the programme:Would you mind not doing that please?I'm afraid it's against company policy.I'm afraid it’s not permitted.Sorry to have to ask you this but…TranscriptNarratorHello, welcome back to Tip Top Trading where Anna is going downstairs to speak to warehouse manager, Mr Ingle. You’re looking a bit nervous…AnnaI am. Denise says if I speak to him in the wrong way, he might bite my head off! NarratorRelax Anna. It’s just an expression to mean he might be a bit aggressive.AnnaOh!NarratorYou’ll be fine, just use the right polite phrases… oh, and smile!AnnaOK, I will. Oh look here I am…(Warehouse door opens)AnnaMr Ingle, are you there? I’d be most grateful if you could give me some… oh, what’s that smell… and smoke… Mr Ingle!Mr IngleOh, oh (coughs)Mr Ingle. You’re smoking!Mr IngleWell… it’s my lunch break… so I’m allowed to smoke a cigarette, aren’t I?AnnaReally? Are you sure?NarratorNo, he’s not Anna! Smoking inside a public building is illegal – it’s against the law. It’s dangerous too - you’ve got to do something about this.AnnaOh right. Mmm, er, Mr Ingle, you mustn’t smoke… it’s wrong.Mr IngleSays who?AnnaErr, Me?NarratorAnna. You’ll have to do better than that. Be polite, but be firm too. Try saying, ‘would you mind not doing that please?’AnnaI’ll try. Mr Ingle, would you mind not doing that please?Mr IngleWhy’s that then?NarratorHe’s not being very nice is he? You need to give your reasons. Say, ‘I’m afraid it’s against company policy’. Go on you can do it.AnnaMr Ingle… I’m afraid it’s against company policy. And… it is actually against the law to smoke here… and… it’s not a nice smell, is it?Mr IngleWell, smells OK to me.Well, I’m sorry to have to ask you this but you need to put it out.Mr InglePut what out – the cat?!AnnaNo. You need to extinguish your cigarette… please.Mr IngleSays who?AnnaWell, I’m sure your team wouldn’t like to see you breaking the law and besides, it could cause a fire. That would be awful.Mr IngleYeah, I suppose it would.AnnaI could get you some nicotine gum if you like?Mr IngleNo, it’s OK. I’ll stub it out… as you asked so nicely.AnnaThank you Mr Ingle. We’ll keep it a secret this time, but please don’t do it again. I’m afraid it’s just not permitted on company premises.Mr IngleYeah, whatever!AnnaOh and Mr Ingle, I still really like your overalls. Bye!NarratorNice one Anna. You dealt with Mr Ingle really well. You kept your cool and explained the reasons why he shouldn’t smoke. Let’s hope he doesn’t do it again Anna.AnnaI hope not. I hate the smell of cigarette smoke. But I never got to ask him about stock management.NarratorWell, maybe it’s best to leave it for another time?Anna’s had a tricky day so far dealing with Mr Ingle but she was firm and fair in the language she used. Here’s a reminder of the phrases she used:Would you mind not doing that please?I’m afraid it’s against company policy.I’m afraid it’s not permitted.Sorry to have to ask you this but…PaulAh Anna, there you are…. (sniffing) Have you been smoking?AnnaNo!PaulYou smell of cigarette smoke. Look, I know you’re under pressure – but smoking in the building is not permitted.AnnaBbbut…PaulWe take this very seriously. You had better step in to my office and we’ll talk about this.NarratorOh dear! Anna’s in trouble for no reason. Let’s hope she explains the mix-up, but that means telling Paul about Mr Ingle smoking. This is going to be difficult. Until next time, bye!23Risky businessAfter accusing Anna of smoking in the office, Paul thinks the team needs an update on their health and safety policy. Find out the phrases you need to talk about being safe at work.This episode focuses on the phrases to be used during a fire drill in the office.If you see a fire, raise the alarm.Walk calmly to your nearest fire exit.Meet at the fire assembly point.No smoking on company premises.TranscriptNarratorWelcome back. Things are quite tense at Tip Top Trading today. Paul, the boss, mistakenly thinks Anna's been smoking on company premises and she's trying to explain herself.AnnaBut, but…PaulFrankly, I'm disappointed with you Anna. You're a hard worker but it doesn't mean you can go against company policy.NarratorAnna, remember the phrases we've learnt about a misunderstanding!AnnaOh yes. Paul, I think there's been a misunderstanding.PaulA misunderstanding? How can you explain the smell of cigarette smoke? This is a 'no smoking' building.AnnaLet me explain. I went down to the warehouse to speak to Mr Ingle and… well… someone else was smoking.PaulWhat!? Someone was smoking in the warehouse? Golly gosh, that's highly dangerous. Who was it Anna?AnnaErr… well… I can't really say. But I dealt with it and it won't happen again.NarratorYes, you dealt with it very well Anna but can you keep your secret about Mr Ingle safe?PaulThank you Anna and sorry about the misunderstanding. Would you like a biscuit? Now I really think it's time we had a review of our health and safety procedures.PaulDenise, could you gather everyone round in the meeting room please.Denise(On phone) I'll have to call you back Marge. (Hangs up) Could you all gather in the meeting room please, Paul has something important to say.TomWhat is it Denise? Is it about my fantastic sales figures again, huh?DeniseI doubt it Tom. It sounded urgent. I'd better bring some tea.PaulThank you for joining me. Unfortunately, there has been an incident in the warehouse. Someone has been smoking and I'm not happy, so I thought I would remind you of our health and safety procedures.TomNot this again!PaulYour safety is our responsibility. But to keep safe we must follow some simple rules. Denise, what's the first one?Denise(Slurps tea) If you see a fire, raise the alarm – oh and call the fire service.TomYeah, you love seeing those firemen, don't you, Denise!PaulShhh Tom. Maybe you could tell us the other rule?TomOh yeah right. If you hear the fire alarm, get out quick.PaulNot exactly Tom. I think we should walk calmly to our nearest fire exit, following the green signs, go outside and meet at the fire assembly point.DeniseYes, and I will take a register of who is here, using my red pen (slurps tea).PaulDo you mind not slurping Denise?DeniseThis is thirsty work.PaulHmm. Now is everyone clear about what to do if there is a fire alarm?TomIt's usually a false alarm anyway.PaulThat's not the point. Now Anna, what about smoking?AnnaNo smoking on company premises. But it wasn't me, it was Mr Ingle.AllMr Ingle!PaulI see, so it was Mr Ingle smoking in the warehouse. You should have told me Anna. AnnaSorry!PaulRight, I'm going to have to look into this. Back to work everyone… oh and take a biscuit with you.NarratorSo Anna's let the cat out of the bag – Mr Ingle won't be pleased – but at least she now knows what do if a fire breaks out. Here are some of the phrases we've heard today, that can be used in an emergency:If you see a fire, raise the alarm.Walk calmly to your nearest fire exit.Meet at the fire assembly point.No smoking on company premises.TomSorry to interrupt Paul… but the fire alarm's going off!DeniseDon't panic anyone. Everything will be OK. (On phone) Jane, I'll have to call you back… yes, a bit of a panic. Bye. Quick, where's my red pen?NarratorUh-oh. Those emergency phrases might come in useful sooner than you think. Is this going to be the end of Tip Top Trading, will it really go up in smoke? Find out next time. Bye.。

通过做英语作业提高英语水平的英文作文全文共6篇示例，供读者参考篇1Doing My English Homework Helps Me Get Better at EnglishI used to think homework was just something my teachers gave me to torture me after a long day at school. Why did I need to do more work when I was already so tired from all the learning? It didn't seem fair. But then I realized that the homework, especially the English homework, was actually helping me get much better at English.My English homework comes in many different forms. Sometimes I have to write sentences using new vocabulary words we learned in class that day. Other times I have to read a short passage and answer comprehension questions about what I read. My favorite is when we get creative writing assignments and I get to write silly stories using my imagination.At first, the English homework was pretty hard for me. I'm not a native English speaker, so forming sentences that made sense was tricky. My vocabulary was limited, and I didn't always understand the reading passages. But my teacher was patientand would go over anything I struggled with. Little by little, doing the homework helped reinforce what I was learning.The vocabulary practices were really useful for expanding my English word knowledge. Having to use those words in sentences helped cement them in my brain instead of just memorizing them for a test and then forgetting them. Now when I watch TV shows or movies in English, I recognize more words than before.The reading comprehension was tough initially because I would get hung up on words I didn't know and lose the overall meaning. But rereading the passages and referring to the questions got me into the habit of focusing on understanding the main ideas rather than getting stuck on every little word. It prepared me for reading longer books and articles in English.The creative writing is probably what I enjoyed most because I could have fun with the language instead of just following rules. Making up stories allowed me to practice putting English words together in unlimited ways. My teacher would mark up my writing and I'd learn where I made mistakes so I could improve for next time. Getting that feedback was invaluable.Doing my English homework wasn't always exciting, I'll admit. Sometimes I would get frustrated when I got stuck or didn't understand something. But I could tell that the morehomework I did, the more English started making sense to me. It was like exercising a muscle - the more I worked at it, the stronger I became.My English ability is far from perfect, but it's so much better than when I started the homework. Conversations and classes are easier to follow now. Reading is smoother and I don't have to stop as frequently to look up words. Writing paragraphs with decent grammar has become second nature. I'm nowhere near fluent yet, but the homework made a huge difference.If you're learning English, I can't emphasize enough how important it is to do the homework your teacher assigns. It may not be thrilling, but that practice is the key to making real progress. It allows you to apply what you learned in class over and over again until it sticks. It exposes you to vocabulary, reading, writing, listening, and speaking in a low-pressure environment where you can make mistakes and learn from them.So as much as I may have resisted it at first, I'm grateful my teacher made me do English homework. It was hard work, but that hard work paid off immensely. My English keeps improving because of that practice. Having strong English skills opens up so many opportunities for the future too. I may complain about homework sometimes, but deep down I know it's helping me aton. Every English learner should embrace the power of homework - it really does make a huge difference if you stick with it.篇2Doing My English Homework to Become a Better English SpeakerHi there! My name is Emily and I'm in the 5th grade. I really enjoy learning English at school. It's such an interesting and useful language. By doing my English homework, I've been able to improve my English skills a lot. Let me tell you all about it!In class, we learn new vocabulary words, grammar rules, and practice conversation. But the real practice happens when I do my homework assignments. My teacher gives us workbook pages, writing assignments, and reading comprehension activities to complete at home. At first, the homework seemed really hard. I didn't know a lot of the words and the instructions were confusing sometimes. But my parents encouraged me to try my best and use resources like online dictionaries if I was stuck.One of the most helpful homework activities is the vocabulary workbook pages. Each week, we get a list of 10-15new words to learn. The workbook pages have us write the definitions, identify parts of speech, use the words in sentences, and sometimes draw pictures to illustrate the meanings. At first, I'd just try to memorize the words and definitions. But now I make an effort to really understand each new word. When I come across an unfamiliar word in my reading, I'll look it up and add it to my vocabulary list for extra practice. Doing this has helped me learn so many new English words!The writing assignments are also very valuable for improving my English skills. Sometimes we have to write short stories or descriptions of something we did. Other times, we have to write persuasive essays or research reports. No matter what kind of writing it is, I have to think carefully about vocabulary choice, grammar, conventions like capitalization and punctuation, and how to organize my ideas. After I finish a draft, I do multiple rounds of proofreading and editing to fix any mistakes. My parents and sometimes my older brother helps me identify areas to improve too. Revising my work is hard sometimes, but it really does help me write better. My writing has improved so much from all this practice!Another really important part of my English homework is the reading comprehension work. We often have to read passagesfrom books, short stories, news articles, or other texts and then answer questions that check if we understood the main ideas, vocabulary in context, and other details. I've learned that I can't just skim the passages or I'll miss important information. Instead, I have to read slowly, take notes on key points, look up words I don't know, and track details that seem important. Then when I get to the comprehension questions, I can refer back to my notes and the passage itself to find the evidence for my answers. Doing this reinforces my reading skills and also gives me more vocabulary exposure.Sometimes English homework can definitely be a chore. Vocabulary memorization isn't exactly thrilling, and reading dry passages or proofreading essays for the third time is pretty tedious. But I know it's helping me get better and better at understanding, speaking, reading and writing English. It's empowering to be able to communicate well in such a major world language. Also, my parents have explained that building strong English fundamentals now will pay off when I move on to more advanced courses in middle school, high school and college. Doing my English homework is an investment in my future!So while I may grumble about it in the moment, I'm actually pretty grateful that my teacher takes the time to assign quality English homework. My skills have improved tremendously thanks to all the reading, writing, vocabulary, and comprehension work I've done. My advice to anyone learning English is: Don't slack off on those homework assignments! Every worksheet, writing piece, and assigned reading is a chance to get valuable practice. If you put in the hard work now, your English abilities will continue soaring. Before you know it, English homework won't feel so difficult anymore. Thanks for reading, and happy studying!篇3Learning English Through HomeworkHomework can be such a drag sometimes, but I've learned that it's actually really important for improving my English skills. At first, I used to groan whenever my teacher passed out worksheets or assigned writing prompts. Why did we have to do all this extra work at home on top of everything we did in class? It just seemed like a big waste of time. But as I've gotten older, I've realized how valuable English homework truly is.Working on vocabulary words each week has helped me understand so many new terms and phrases. When I first see those long lists of vocab words, they look totally foreign and impossible to memorize. By spending time practicing them through flashcards, writing sentences using the words, or finding examples in books, those strange terms become familiar friends. Pretty soon, I find myself recognizing and using those words in my everyday conversations and writing. My English vocabulary keeps growing bigger and bigger thanks to those vocab lists!The reading comprehension homework has also been a huge help. I used to dread having to read passages and answer question after question about them. It felt like such a chore. But going through that process consistently has trained my brain to focus, comprehend what I'm reading on a deeper level, and understand key ideas. Now when I read books for fun, I find that I can follow the plot and understand themes much better than before. Reading comprehension work has truly improved my English reading abilities.Grammar exercises seemed so boring at first, but now I realize their importance. English has so many little rules for sentence structure, punctuation, verb tenses, and more. All those homework assignments identifying parts of speech, combiningsentences with proper conjunctions, fixing capitalization errors, and unscrambling words into a logical order were reinforcing vital grammar rules. Thanks to that practice, using proper grammar is starting to feel automatic when I speak and write in English. I cringe now when I see grammar mistakes!One final advantage to all this English homework is simply the repetition and reinforcement it provides. The concepts and skills get drilled into my brain through doing the assignments over and over. It's those little steps of consistency that lead to big progress over time. English homework ensures I use and practice those skills regularly rather than letting them get rusty.So as much as I may grumble about having to complete those worksheets, vocabulary lists, reading comprehension questions, grammar exercises, and writing assignments, they've been worth the effort. English is such an important language for communicating in our world. Being skilled in areas like reading, writing, speaking, and understanding English will serve me so well in the future for academics and whatever career I pursue. I'm grateful my teachers have given me a consistent way to actively improve through homework practice. The growth in my English abilities makes all that extra work worthwhile. Homework hasplayed a pivotal role in taking my English skills to a whole new level.篇4Doing My English Homework is the Key to Getting Better at EnglishI used to think doing homework was just a big waste of time. I'd much rather be outside playing with my friends or watching TV shows. Homework seemed so boring and unnecessary. Why did I need to spend hours every night working on stuff I had already learned in class that day?That was before I realized how important doing my English homework actually is for improving my English skills. Now I've changed my mindset completely. I get excited to do my English homework because I know it's helping me get better and better at speaking, reading, and writing in English.The main reason why English homework helps so much is that it gives me extra practice outside of class. In class, we only have a limited amount of time to learn new vocabulary, grammar rules, writing techniques, and other concepts. By doing reinforcing exercises for homework, I get to keep practicing and solidifying what I learned during the school day.For example, when we learn a new list of vocabulary words in class, my teacher has us do activities using those words to help us remember their meanings and usages. But we can't possibly spend the whole class period just drilling those new words. So for homework, we often have exercises where we have to write sentences using the vocabulary or fill-in-the-blank paragraphs with the new words. Going through and actually producing the words and meanings myself, instead of just reading them, really cements the words in my brain.The homework also allows me to work at my own pace. Sometimes I'll fly through the easier homework problems in a matter of minutes. But then I'll get stuck on trickier parts for a while until I finally understand through trying multiple approaches. In class, the teacher has to keep pushing forward, so I don't always master every single concept. But at home, I can take as long as I need until I've got it down.Another great thing about English homework is that it encourages me to look more deeply into areas that confuse me initially. A homework problem might seem baffling at first, but then I'll re-read the explanations and examples we went over in class, look at my notes, or find extra resources online to getclarification. The struggle of having to persevere through challenges is amazing for my learning.English homework also gets me to explore using my English skills in different contexts beyond the classroom. Sometimes I have to write stories from my own imagination. Other times, I read novels or news articles for homework and then discuss them through written responses. This variety keeps me engaged. It's way more interesting than just doing drills from a textbook.My homework also gives my parents a window into what I'm learning and allows them to get involved. When my mom sees me struggling with a homework assignment, she can re-explain certain grammar points using examples I can relate to. Or she'll make sure I don't just copy answers from online but put effort into figuring them out myself. Having my parents' support and oversight keeps me accountable.The more I practice my English through homework, the stronger my skills become. This will allow me to get better grades in school, communicate better with English speakers around the world, understand English movies and books, and potentially get into a good university or career later on. So even when I'm tempted to rush through assignments or copy a friend's work, I don't let myself slack off.After all, isn't the whole reason I'm learning English to become truly proficient in this global language? If so, then doing my homework diligently is one of the best ways to reinforce what I've learned. It's really the key to turning English from just another school subject into a real-life skill I'll have forever.So to all my fellow students out there - don't groan when your English teacher assigns homework! See it as an opportunity to solidify your knowledge and get tons of valuable practice outside of class. If you want to go from just passing English tests to actually mastering the language, homework is your ticket. So grab your pencil, open that workbook, and get ready to improve your English one homework assignment at a time!篇5Doing My English Homework to Become an English MasterHello friends! My name is Emma and I'm 10 years old. I go to Oakwood Elementary School and I'm in 5th grade. I really enjoy learning English and doing my English homework because I want to become an English master! Let me tell you all about how my homework assignments help me get better at English every day.First of all, my vocabulary homework is super helpful. Every week, my teacher Ms. Roberts gives us a list of 20 newvocabulary words to learn. She teaches us the definitions and we have to write sentences using each word. Then we have exercises where we circle the vocabulary words we see in short stories or pick the right definition from multiple choices. Doing this vocabulary homework really expands my word knowledge. The more words I learn, the better I can communicate in English!My favorite kind of English homework is the reading comprehension assignments. For these, we have to read a short story or article and then answer questions about the main idea, the characters, the plot, and other details. I love getting lost in a good story. Reading is amazing practice for improving my English comprehension skills. Plus, I learn so many new words from the context of the stories. The more I read, the easier it is to understand spoken English too.Another way my homework boosts my English is through the writing exercises. Maybe I'll have to write a descriptive paragraph about my favorite place. Or I'll have to write a short narrative story about something that happened to me. Sometimes I even get creative writing assignments where I can use my imagination! Writing is excellent practice for improving my English grammar, vocabulary, and sentence structure. It also helps me get mythoughts across clearly. The more I write, the stronger my English skills become.Don't forget about speaking and listening practice too! Sometimes for homework, we have to record ourselves reading a passage out loud or giving a short speech. Then we get feedback from Ms. Roberts on our pronunciation and fluency. Other times, we have to watch videos in English and answer comprehension questions. Listening to native English speakers is so valuable for training my ear. I'm getting better every day at understanding when people talk at normal speeds.On top of all the homework, we also have tests and quizzes quite often in English class. Getting ready for those assessments really motivates me to study hard and remember all the grammar rules, vocabulary, and reading strategies I've learned. It's so satisfying when I get a good grade because I know my skills are improving!To be honest, doing all this English homework does take a lot of time and effort. But it's 100% worth it. My English abilities have skyrocketed since the beginning of the year. Now I can read longer books, write more advanced stories, understand movies and songs, and have longer conversations. English homework is my secret weapon for success!My dream is to one day become an English master who can speak, read, and write perfectly. I'm already so much better than I used to be thanks to doing my homework diligently. If you want to boost your English to the next level too, just follow my example. Study hard, practice a lot, and never miss a homework assignment! Before you know it, you'll be an English expert. Let's continue working towards our goals together. Thanks for reading my story, and happy studying!篇6Here's an essay about improving English through homework assignments, written from the perspective of an elementary school student, with around 1,000 words:Doing English Homework Helps Me Improve My EnglishHi there! My name is Emma, and I'm a 4th grader at Sunny Hill Elementary School. I love learning new things, and one of my favorite subjects is English. I know that practicing and doing homework is super important for getting better at anything, and English is no exception.When I was younger, I used to think homework was just a chore that teachers gave us to torture us after a long day at school. But as I've gotten older, I've realized that homework,especially English homework, is actually a really helpful tool for improving my skills. Let me tell you why!First of all, English homework gives me extra practice with the things we learn in class. In our English lessons, we learn about grammar rules, new vocabulary words, and how to write different types of texts. But class time flies by so quickly, and it's easy to forget things if we don't keep practicing. That's where homework comes in! When I have to write sentences using the new grammar concepts we learned, or make flashcards for the vocabulary words, it really helps cement that knowledge in my brain.Another great thing about English homework is that it allows me to work at my own pace. In class, we have to move at a certain speed to cover all the material. But with homework, I can take my time and really think through the concepts that are tricky for me. If I'm having trouble with a particular grammar rule or writing assignment, I can re-read the instructions, look back at my notes, or even ask my parents or friends for help. Working through challenges on my own (with a bit of support when I need it) really boosts my confidence and understanding.English homework also gives me a chance to be creative and have fun with the language. Sometimes, our assignments involvewriting stories, poems, or dialogues. I love using my imagination and putting the English skills I've learned into practice in a creative way. It makes the assignments feel more like games than work.I'll be honest, there are definitely times when I don't feel like doing my English homework. After a long day at school, seguida por atividades extracurriculares, sometimes the last thing I want to do is more work. But my parents always remind me that the effort is worth it because it's helping me become a stronger English speaker, reader, and writer. And they're right!Looking back on my English homework from previous years, I can see how much my skills have improved. Assignments that used to be really hard for me are much easier now. My writing has become more sophisticated, and I've expanded my vocabulary tremendously. All of that progress makes me excited to continue doing my English homework because I know it's helping me work toward mastering the language.So to all my fellow students out there – don't think of English homework as a chore or punishment. Think of it as an opportunity! An opportunity to practice, to be creative, to challenge yourself, and to steadily improve your English abilities. The more work you put into it, the more you'll get out of it. Andstrong English skills will benefit you for your whole life, no matter what path you choose. Just keep practicing, keep learning, and don't be afraid to ask for help when you need it. You've got this!。

English at Work第 51集：开始有眉目了 如何向他人传达自己的想法English at Work 白领英语 © British Broadcasting Corporation 2013Page 1 of 3Narrator: 欢迎大家回到白领英语续集。

在上次 Denise 被裁员的消息后希望今天是个更为愉快的一天。

不知道等待 Tom 和 Anna 究竟是什么消息呢?Paul: …it’s really awful having to let a member of your staff go but that’s the situation we’re in, I’m afraid.Tom: And now you’re going to let us go, aren’t you? Honestly Paul, I've given my life to this company and quite frankly I’m disappointed… no, I’m angry at your decision. See your biscuits? Well…Anna: Tom!Tom: That’s what I think of Tip Top Trading…Paul: What?! Hold on Tom. I think you’re a bit confused. I’m not sacking you, too. I need to talk to you about plastic vegetables… you know, the aubergine idea?Tom: Oh… I see. You’re not sacking us? Sorry Paul… I’ll buy you some more biscuits. So what was it that you had to say?Paul: Plastic vegetables. Yours and Anna’s idea for a plastic aubergine. I like it. It’s good. So I need you to develop a prototype we can use to show our potential clients.Anna: Well that’s great. So where do we get the prototype made?Paul: Upstairs, on the 4th floor. We have a great development team who can magic up some amazing designs.Anna: They’re magicians?Tom: No Anna. They’re just developers who make things out of plastic.Paul: Thank you Tom. Look, why not go and have a chat to them now and get the ball rolling.Anna: But we’re not making balls .Tom: Come on Anna… I’ll explain. See you Paul.Narrator:‘To get the ball rolling’ - ‘所谓让球滚动起来’ – 意思就是让事情开始运作起来。

English at work（BBC Learning English）TranscriptBBC商务口语字幕41Doing it by the bookTom has taken a tumble at Tip Top Trading. He was chasing a mouse but he fell over! What a disaster! Will Anna be able to help and find the right phrases to deal with health and safety at work?This episode focuses on what to say when you need to talk about health and safety at work.How did the accident happen?What was the cause of the accident?Were there any injuries?How could the accident have been avoided?TranscriptNarratorWelcome back to the offices of Tip Top Trading where Tom has taken a tumble. He was trying to catch a mouse but tripped over. Can Anna help soothe the pain? Let's find out.TomOoh… oww… ouch. My arm really hurts.PaulWhat's all this noise about?DeniseIt's Tom. He's had an accident – tripped over a mouse – I mean tripped over trying to catch a mouse.PaulGolly gosh. Are you OK Tom?TomI dunno. I think I've broken something.DeniseYour pencil I think! Just sit there at my desk and I'll go and call a first-aider.PaulAnna,you're going to have to fill in one of those Health and Safety reports.AnnaOh really? Do we have to?PaulIt's procedure and it's the law – it's got to be done.Now Tom, would a biscuit make you feel better?NarratorHealth and Safety is important in the workplace. The office needs to be a safe place to work in, but accidents do happen and that's when you have to report it. Anna, do you know where to find the form you need to fill in?AnnaI think so. It's here on the company intranet… here it is, 'accident report form'. NarratorYes, it's sometimes called an 'incident or accident report form'. It will ask you:How did the accident happen? What was the cause of the accident? Were there any injuries? And how could the accident have been avoided?AnnaOK, I had better get started.DeniseRight, I've call the first-aider. She'll be here in ten minutes. Now, do you need a hand with this form, Anna?AnnaYes please Denise. It wants to know how the accident happened.DeniseJust say there was a mouse… no, a large rat… running about that needed catching. And Tom, very bravely, tried to catch itAnnaYes… and then he tripped over something.Was it your ego Tom?TomErr? Ha ha. Ouch! No, it was a sample box of Perfect Peaches.DeniseSo,the cause of the accident was a box of Perfect Peaches left on the floor. Who left them there anyway?TomThat might have been me Denise.DeniseWhat do I always say about putting things away? Now Anna, it says here'Were there any injuries?'AnnaSo I'll write, 'Yes, a member of staff broke his arm.'DeniseSprainedhis arm. I think he'd be in a lot more pain if it was broken, hey Tom?TomWhat? Err, yeah. It still hurts though.DeniseHmm! Now finally it says'What can be done to avoid this accident again?'AnnaGet rid of the mice… I mean rats?DeniseNo. Store things away properly and keep the office tidy, eh Tom?TomYeah, I suppose so… but I was only trying to catch that mouse.DeniseI know, very heroic. I'm starting to see what Anna sees in you, you know.TomOh no, Anna, our dinner date!So, it's been an eventful day in the office. Anna has done the proper thing by completing an accident report form. If you have to report an accident at work, here are some of the questions you might be asked:How did the accident happen?What was the cause of the accident?Were there any injuries?And:How could the accident have been avoided?NarratorSo luckily for Anna she might get out of that date with Tom!AnnaHey Tom, don't look so glum. I'm up for dinner if you still are?TomOuch… really?AnnaSure Tom, and as you've only got one arm now, you won't be hugging me all the time.DeniseYou'll have to spoon feed him his food too!TomDenise, could you go and call pest control please?NarratorCareful what you say Denise, or you may get injured too! So it looks Anna and Tom's dinner date is on – I can't wait to be a fly-on-the-wall! See you again soon. Bye!42The dinner dateAnna and Tom are at a pizza restaurant for their dinner date, but Anna has work on her mind. She needs to put together a proposal for her new business idea!This episode focuses on the language to use to make your business proposals really stand out.Exceptional!Fantastic!Quality.Profit.Efficiency.Value for money.TranscriptWaiterWould you like to see the menu?TomOh yes please.WaiterI was asking the lady actually.TomOh, right.NarratorHello again. Anna and Tom are finally on their dinner date at a pizza restaurant. Eating could be difficult for Tom because he's sprained his arm after that accident in the office. He might still have romance on his mind but Anna is thinking about something else. Are you feeling nervous Anna?AnnaNervous? Why?NarratorBeing out on your own with Tom. What are you going to talk about?AnnaDon't worry. I can handle this, besides I want Tom's ideas about developing a new plastic vegetable.NarratorA plastic vegetable! Oh right. Well, good luck.TomSo, this is nice. Finally, us together, on our own, me and you, pizza, red wine… expensive red wine, actually.AnnaLovely, Tom. You know Tom, Paul wants me to develop a new idea – plastic vegetables – I thought, maybe, you might like to help me?TomCome on Anna, we're not here to talk business. Tell me about you – the real Anna. Have you had many… err, many boyfriends before?AnnaThat's a bit personal. What do you think about plastic peas?TomErr? Can you not switch off from work for one minute?AnnaTom. I think you and me are very similar – we're a good team. If we could come up with a great idea for Paul then who knows… we may get to travel the world selling it together?TomOh, I see. I hadn't thought of it like that. Right well…WaiterYour pizzas… madam… sir.AnnaThanks. Tom, I think you'll need some help cutting that.TomThanks. Mmm, you smell nice… or is that the pizza?AnnaTomWhat?AnnaPlastic aubergines!TomPlastic aubergines?AnnaYes. Plastic aubergines. They would look great on this table – a sort of decoration. TomYeah! And you could put sauces inside… or salt and pepper. You could be on to something here.AnnaWe need to put a proposal together, to give it to Paul. But what should we say? NarratorAnna, your proposal needs to be brief but clear. Use positive language to propose your idea to Paul. Use words like 'exceptional', 'fantastic', 'quality', and talk about how it would benefit the business by using words like 'profit', 'efficiency', and 'value for money'. Good luck!TomAre you OK Anna?AnnaYes. Just writing some things down.TomOK, well write down how we could target restaurants and cafes. They'll be begging for our vegetables. Oh this is so exciting… let's drink to our… succ… Oh!AnnaTom! What have you done? You've knocked red wine all over me… and my notebook. TomErmm, sorry. We had better get you out of that dress.Hmm, what a mess and what a date! But what may be lacking in romance is made up for in a potentially successful business deal. Let's find out how it's going much much later at Tom's flat…Anna…this exceptional product has fantastic potential…TomSay 'demand for this plastic aubergine will reach melting point!' My little joke.Anna…by making the production more efficient, our customers will get value for money and our profits will increase. There, done.TomGreat. We can pitch this to Paul first thing on Monday morning. So now, maybe we can get back to our date? Look I saved some of that pizza.AnnaIt's all cold! Anyway, I had better go. It's late and I want to tidy up this proposal. But it's been great. I can't wait till next time.TomBbbut…Next time?NarratorWell, that went well! The pizza may be cold but Anna and Tom have developed a red hot proposal. Here's a reminder of some of the words you might want to use to make your business proposal stand out…Exceptional!Fantastic!Quality.Profit.Efficiency.Value for money.NarratorSo with the proposal written, Tom and Anna just need to convince Paul – and that means pitching their idea. Find out how they get on next time. Bye for now.43Doing your homeworkAfter Anna and Tom's dinner date, the idea for a new plastic vegetable is developing in Anna's mind. But before she can pitch the proposal to Paul she is going to need to do some thorough research.This episode focuses on the language you need to carry out customer research. Could I ask for your opinion on a new product we are hoping to develop?What plastic products do you currently use?What products would you like to see us sell in the future?How do you feel about the idea of selling plastic vegetables?Any particular vegetable you would like to see?TranscriptNarratorHello again. Last time on English at Work, we heard Anna leaving Tom crying into his cold pizza. He may not have had the evening he was expecting, but for Anna it was a huge success. She came up with an idea for a new plastic vegetable and now she needs to pitch it to Paul, the boss.Denise…so I think I'll go for the blue, Marge, it matches my eyes… well almost…AnnaMorning Denise!DeniseOh, hello Anna…yes, Anna, bright girl, what she sees in Tom I'll never know… what?!... ha, ha, I'm sure you would…AnnaOh hi Tom. You're in early.TomUh? Oh yeah, couldn't sleep after you'd left.AnnaTom, it was a fantastic night – unforgettable in fact. Thanks so much.DeniseDid you hear that Marge? She said it was 'unforgettable'!Looks like they're getting very serious…NarratorYou're such a gossip, Denise.The only thing Anna is serious about is her new idea.How's it going Anna?AnnaI'm really excited about launching a new product, although Tom doesn't seem so keen.NarratorDon't worry about him. You need to concentrate on convincing Paul that your new idea will bring in the business.AnnaBut how?NarratorYou need to pitch the idea to him but before that, you need to do some research. AnnaYes, of course – research – but how do I do that?NarratorCheck out the competition, work out some costs and find out what new product people would really like to see. Why not do a customer survey?!AnnaA customer survey. Right. But what should I ask?NarratorSay: 'Could I ask for your opinion on a new product we are hoping to develop?' 'What plastic products do you currently use?', 'What products would you like us to make in the future?', 'How do you feel about the idea of selling plastic vegetables?', 'Any particular vegetable you would like to see?'AnnaOK, so it's like a questionnaire. I need to do some cold calling again!NarratorGood luck!AnnaI think I'm going to need some help with this. Tom, Denise, have you got time to help me… please?DeniseOf course Anna.TomYeah, well it's a bit tricky with my… ouch… sprained arm. But go on. As it's you.AnnaThanks. We need to call up some companies and find out how interested they would be in buying plastic vegetables.DeniseOh lovely. I love talking to people on the phone.TomYou certainly do Denise!AnnaGood Denise. If you work your way through our business directory, call our existing customers and ask these questions.DeniseI'll get onto it straight away.AnnaGreat, and Tom, could you help me by cold calling some new businesses?TomOh yeah sure. I've got loads of contacts.AnnaI suppose I had better make some calls too.Hmm, let's try this one. 7-4-3-9-1-0-0 ManHello. Plastic Purr-fection. Can I help you?AnnaOh hi. I'm Anna from Tip Top Trading, we make and sell plastic fruits. I'm trying someto get some opinions on a new product we're trying to develop. Can you spare a few minutes to help me?ManWell I'm quite busy at the moment but I'll try and help.AnnaThank you. I'll be as quick as I can.Firstly, what plastic products do you use at the moment?ManAll sorts – plastic balls, plastic fish, plastic mice…AnnaPlastic mice?! Oh, I see. And… errr… what sort of things would you like us to sell… in the future?ManLet's think… erm … more squeaky toys.AnnaSqueaky toys?! What about plastic vegetables?ManDo they squeak?AnnaErr, not really. I think there might be some confusion here. Do you use plastic fruits in restaurants and shops?ManNo. We just sell plastic toys… for cats, hence the name 'plastic purr-fection'.AnnaOh I see, ha, ha. A good name, but, I'm sorry you're not really the business I was looking for. Thanks for your time anyway. Bye.ManBye. Get down Tiddles!NarratorUh-oh Anna. It's a good idea to check exactly what type of business you are callingbefore carrying out your survey. Better luck next time!If you're doing some research and want to get the opinions of your customers, here's a reminder of the questions you could ask:Could I ask for your opinion on a new product we are hoping to develop?What plastic products do you currently use?What products would you like to see us sell in the future?How do you feel about the idea of selling plastic vegetables?Any particular vegetable you would like to see?NarratorLet's find out how the team is getting on.DeniseThat was fun. I called 10 companies, asked them your questions – one man asked me out for dinner – anyway, I've created a database and put all the information there. TomWell I've called 20 companies and they all say plastic vegetables would be a great addition to their range… especially aubergines!AnnaGreat. Well, I had some success too so I'll put all the results in that database.Thanks everyone. Oh no… what's happened? Denise! Denise! Everything's disappeared off the computer!TomHey, my computer's gone blank. We've lost all our documents!NarratorOh no a computer crash! Has Tip Top Trading lost all its valuable information? Find out next time in English at Work. Bye!。