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扩展商务英语视听说1-8单元答案Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficientcheck-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others. Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments. Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them.What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experienc e: six years’ financial industry experience with severalcompanies; two years’ experience in an investment bankQualification: graduated from Peking University in 2001 majoring inaccounting; fluent English; bookkeepingand accounting proficiency inEnglish.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: Would I be able to work abroad in one of youroverseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the It is one of the leading international consultant corporationscompany which came to China after China entered WTO.Working in thiscompany would give him the best chance to use what he haslearned at university.Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to betransferred to the head office in New York or other branchoffices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my own company”4. Ask inappropriate questions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research and Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.NamesJeromethings Likes Dislikes making a lot more money; having lots of independence in doing feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage Note To: Louise Paulson From: Paul Jackson Phone: 979-326-8965 Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent. Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.Video 21.1) A 2)C2.1)“Hold on, please. I’ll connect you.”2)“I’m afraid you’ve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can you help?” 3) C 4) C 5) B 6) C6)“Oh, I’m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, w hy don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.* Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes. Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badly1. She doesn`t consider the audience2. She doesn`thave clear objectives3. Her presentation isn`t well-prepared4. There isn`t a clear structure (beginning, body, end)5. she doesn`t speak clearly6. she doesn`t speak at the right speed7. she doesn`t maintain eye contact with the audience8. she doesn`t appear confident and positive9. the visual aids aren`t clear and helpful10. she doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controller6.at will7.total control8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guarantee4.delivery5.warrantyTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within three weeks7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down dropped Task 2The growth trend more than 37% the persistent high price RMB48 million accounted for 40.6% domestic routes RMB16869 million Part III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigerators。
商务英语视听说Unit 1Part I Listening and SpeakingTask 1Q1.I am graduating in June from ABC University and my major is hotel management. I am an outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed to finish different projects with my teammates. I possess excellent interpersonal skills and a very positive attitude. My career aspiration is to become a successful hotelier. During my internship at the Grand Hyatt, I worked as a receptionist. My duties included offering friendly and efficient check-in and check-out service to guests, answering phone calls, taking and passing on messages to guests, I find that if I can make the guests happy, I will be very happy, too.Q2.I received honors in several school-wide English and computer contests. I enjoy working with people from different backgrounds. I am good at communicating, organizing and coordinating. If something blocks my path, I will look for a solution. I never give up easily.Sometimes I receive comments that I need to improve in the area of filing. I am now trying to improve by learning from others.Q3.Interest and career development are two of my criteria in choosing a job. Interest is the best motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job satisfaction can be attained when the job is what I am interested in.Career development is very important for me when choosing a job. From what I know, Shangri-La provides equal career advancement for all staff. The job rotation plan and individually tailored training program are really exciting and helpful for young people like me.Task 2Is that your wife, Mr. Carter? She is so beautiful.Avoid asking interviewer personal questions or making personal comments.Could you tell me how much the new job pays?The interviewer might infer from these questions that you are only interested in your own needs and not those of their company. Wait until the employer raises these subjects to discuss them. What about the paid holidays, insurance, and things like that?How much time will it take for me to be promoted here?But in which cities do you have your branches? And where is your company based?It is also unwise to ask about things you should have already known. You are only telling the interviewer that you haven't done your homework.Part II Language FocusName: CaiNingPersonality: serious-minded; calm; humorous; easy-goingStrengths: the ability to work with all types of peopleWeakness: perfectionist; impatientWork experience: six years’ financial industry experience with several companies; two years’experience in an investment bankQualification: graduated from Peking University in 2001 majoring in accounting; fluent English; bookkeepingand accounting proficiency in English.Reasons for leaving last job: want to find a job that is challenging.Questions about the job: W ould I be able to work abroad in one of your overseas branches?Part III Viewing and SpeakingVideo 1Reasons for joining the company It is one of the leading international consultant corporations which came to Chinaafter China entered WTO.Working in this company would give him the bestchance to use what he has learned at university.Relevant work experience He was involved in a factory restoration in Nanjing.Questions Are there any opportunities for Chinese employees to be transferred to the headoffice in New York or other branch offices around the world?Result of the interview Chen Bo will be notified of the final decision by Friday.Video 21. F T F F T2. 1) Sales Manager2) Five3) Brand Manager4) biscuits5) Business Administration6) oral EnglishIV Case AnalysisHint:She is not likely to get the job because she did poorly in the job interview.Things went wrong:1. Use filler words (“you know”) too many times.2. Bad-mouth former employer.3. Inappropriate answers to interviewer’s questions, eg, “I would rather like to establish my owncompany”4. Ask inappropriate q uestions, eg. “Can I take time off for vacation?”5. Self-conceit—“I have no weakness”.6. Too much emphasis on travel.Scripts Unit 2Part I Listening and SpeakingTask 11) I haven’t seen you for years.2) What do you do now?3) I’m in the Research a nd Development Department.4) I knew you’d do something very challenging and creative.5) I sometimes stay in the office after work to deal with unfinished tasks.6) I am still the accountant of that cosmetics company.Task 21) personnel management2) developing markets3) planning4) execution5) sales targets6) team performance7) customer base8)customer satisfaction9)selecting, developing and managing10)cost-effective11)on time12)of good quality13) human and material resources14)training needs15)continuous improvementPart II Viewing and SpeakingVideo 11.Caroline Clinton: financial accountsLucy White: data processingAdaBalck: management accounts2. Administration; Marketing; Engineering; Project Preparation; AccountingVideo 21. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations Manager2.Names Likes DislikesJerome making a lot more money; having lots of independence in doing things feeling tired sometimesRobin having been to a lot of places too much traveling; having very little time tospend with his familyColin good salary and benefits noisy work environment; seldom having theopportunity to go outFrank new challenges; a lot of experienceJanet meeting a lot of new & interesting people often having dinner parties in the evening; having little time with her family and babyUnit 3Part I Warm-up1) ensure smooth business communication2) the purpose of your call3) all the documents you’ll need4) schedule a specific time5) all distractions.6) confirm that you have understood each point.7) interruptions.8) strong accent.9) you sound polite and agreeable.10) the optional choice method,11) lengthy calls.12) smile while you are talking.Part II Listening and SpeakingTask 1F F TT F T F FTask 2 Leaving a messageMessage NoteTo: Louise PaulsonFrom: Paul JacksonPhone: 979-326-8965Message: Ring back to him about the order they placed last Friday. They have to make some changes to the order. It’s urgent.Taken by: RoyPart III Viewing & SpeakingVideo 11. F F T T F2. Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably w on’t arrive until that afternoon.Video 21.1)A 2)C 3)C 4)C 5)B 6)C2.1)“Hold on, please. I’ll connect you.”2)“I’m afraid you’ve dialed the wrong extension.”3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”5)“It’s me again—Ms. Mandel. I’m still having trouble getting through to Henry Miller… Can youhelp?”6)“Oh, I’m terribly sorry for the trouble.”Unit4Task 11Formal*Good afternoon, I’d like to call the meeting to order.* First of all, let’s discuss…2Informal*OK, everyone is here…*So, why don’t we start with…3Informal* Right, you know why we are here.* Maybe we should do it like this…4Formal*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance. * Today our purpose is to…5Informal*Right, let’s get down to business…* I suggest we deal with that…6Formal*Well, gentleman, it’s a pleasure to be here today…*I’d like to start with…Task 21) Arrive at the meeting ahead of schedule.2) Consider using a tape recorder.3) Use a consistent format.4) Follow the agenda.5) Be concise.6) List specific outcomes.7) After the meeting, write a meeting report from your notes.Part II Viewing & SpeakingVideo 1F FF T FVideo 21) To figure out the reason for the sales drop and the actions to be taken.2) The salespeople are not very motivated.3) No, because the sales quotas are pretty high.4) He proposes to lower the quotas.Unit 5Part I Listening and SpeakingTask 1C B B C ATask 21)daily routine in the office2)whether the visitor has an appointment or not3)greet the visitor4)the visitor’s name, title and position5)apologize and make some suggestions6)express regret and explain why7)date, time, name and the firm the visitor works for.8)considerate and warm9)keep the visitor fully informed of the situation.Part II Viewing and SpeakingVideo 11)George is travelling on business.2）He will stay for about a week.3）He has been invited to attend the trade fair by his business associates.4) His laptop computer is in the bag. It’s duty-free.5) No, good for personal use rather than commercial use are not subject to duty, and they are within the limit.Video 21.F2. T3.F4.F5.F6.F7.T8.F9.T 10.FUnit 6Part I Listening and SpeakingTask 11. we are hiring for2. business software and consulting services3. 4,0004. large corporations5. 90 million dollars6. pretty fast7. 298. a large project for a bankTask 2Company Profile1) Monica Li2) Manager of the PR Department of Oracle China3) enterprise software company in the world the first4) global software giant in China5) 19776) California7) 42,0008) 11 billion dollars9) 1989; set up Beijing Oracle Software Systems Co.Ltd in10) 1991.11) Chengdu.12) education and support services.Part II Viewing and SpeakingVideo 1B A D E CVideo 2The things that Joan Copper does badlyShe doesn`t consider the audienceShe doesn`thave clear objectivesHer presentation isn`t well-preparedThere isn`t a clear structure (beginning, body, end)she doesn`t speak clearlyshe doesn`t speak at the right speedshe doesn`t maintain eye contact with the audienceshe doesn`t appear confident and positivethe visual aids aren`t clear and helpfulshe doesn`t use the equipment professionallyUnit 7Part I Listening and SpeakingTask 1120CM 130CM43KG 54KG 6KM/H1.smaller2.people-friendly3.arm movement4.heavier5.its controller6.at will7.total control8.turnTask 2Small and elegantEasy to set up: all you need is a touch-tone phone ;as easy to use as making a normal telephone callFull-color motion video; adjustable picture setting; good audio quality; preview mode; privacy modeOn a special offerPart II Viewing and SpeakingTask 11.Price2.discount3.after-sales service 3.money-back guarantee4.delivery5.warrantyTask 21.$22002.three years3.224.205.free for three years,$150/year after three years6.within threeweeks 7.within 24 hoursUnit 8Part I Listening and SpeakingTask 11.remained flat2.went up3.rose reached a peak4.up down droppedTask 2The growth trend more than 37% the persistent high price RMB48 million accounted for40.6% domestic routes RMB16869 millionPart III Viewing and SpeakingVideo 1Task1.increased significantly2.opened3.dropped by 50%4.continues to rise5.grows fast6.developedVideo 2Task 1A B D F GTask 21.annual turnover2.profit3.total output of washing machines4.market share of refrigeratorsUnit 91.Listening and SpeakingTask 1F F T F F TTask 2new reputation world leaders laddies’s clubs 835 latest2.Viewing and SpeakingVideo 1TaskC B C A CVideo 2TaskA CB A BUnit 101.Listening and SpeakingTask 1sample trade terms scope of its business initiating the business negotiation process classified general inquiries quotations for certain articles packing conditionsspecific inquiries regular customers generated representativeTask 21)Steel screws in all sizes.2)Because the supplier is able to supply larger quantities at more attractive prices.3)CIF.4)He looks forward to the supplier”s offer.2.Viewing and SpeakingVideo 1Taskrent to his guests quote around the corner a letter of credit $650010 percentage $7850 two to three weeksVideo 2TaskC A C B CUnit 111.Listening and SpeakingTask 1firm order acceptance terms and conditions terms of payment bind abide by terminate arbitrationTask2B C A B2.Viewing and SpeakingVideo 1have a problem with protects cost decorative European tastes Long-distance Sales Increase retailers LogoVideo 2Bran Gifts ZWS10A 1000 Cartons $18 XG7 bown box September 10, 2005 Toronto 110% of the invoice value against all risks Confirmed, irrevocable 15th Quanlity and QantityUnit 12Listening and speakingTask 1:Bank transfer the beneficiary the paying instructions local bankwhen the size of payment is not attractive enoughthe shipping documents credit rating exporterTask 2:Applicant 1 beneficiary 8 2 4 opening bank 7confirming bankVideo 1task:A lump sum payment payment by installments cash and delivery advance payment final acceptance one month of the final deliveryVideo 2task:Australia SB-87654 US$50000 5 2 100 allowedJanuary 18.2006 beneficiary’s 15 daysUnit 13Listening and speakingTask 1:Competitive price get to the market marketing channels end usersLose outTask 2:Within 3 months after the contract is signed no in July in mid-JuneShipping space fully bookedVideo 1task:Part of our workshop 10 days a backing of orders full capacityInstalled September 20th guarantee won’t be complete onward transportThe last possible dateVideo 2task:T F F T FUnit 14Listening and speakingTask 1:The insurance company or the shipping companyComplete and clear proof provided by competent investigating authorityBy making a refund and compensating for other direct losses or expenses, selling the goods at lower prices, or replacing the faulty goods.Task 2:Complaint 1:David brown 3a distributionAlmost 30%of the goods were damaged in one way or another withdraw payment until a solution has been worked out call him backComplaint 2:Mrs. McCall ACC company quality not the same as the samples send the whole lot back 0181-993-421 5:30Video 1task:Lodged a claim 15 sets were badly damaged rough handling by the shipping company take the matter up with them in good condition careless handling at some stage prior to shipment survey report replace all 15 sets as soon as possible settle your claimimmediately your cooperationVideo 2task:Because 15 cases of goods they received were badly damaged.Because the damage was due to rough handling in transit and the contract is based on FOB.To turn to the insurance company for compensation.Unit 151.Listening and SpeakingTask 1The company’s detailed marketing strategy potential new markets the company’s products promotional programs advertising campaigns exhibitionsestablishing closer contacts with consumers increasing sales publicity programscustom ers’ support raise public awareness of the company the company’s sales programs training programs how to improve their sales performance monitor the market share Task 2any demand any competition Testing selected customers if they like it or not smaller parts in which part or segment you’re going to sell your product Advertising target customers budget2.Viewing and SpeakingVideo 1Task 1Potential market competition sales-profit analysis advertising marketing strategy Task 2market share entry of new competitors young people $1800000 $180000006 percent radio and TV the Net fashion magazinesVideo 2TaskNo.How many staff members do you have?In a small canteen.Are they happy with the food served in the canteen?Because of a limited selection of dishes.Unit 161.Warm-upSlogan B Slogan F Slogan D Slogan A Slogan C Slogan E2.Listening and SpeakingTask 1A C BTask2Influence consumers to buy a reminder to consumersan innovation by altering the perceptions of consumers3.Viewing and SpeakingVideo 1C B A C AVideo 2It reaches the target market through the right media at right time. It is made to the tastes of the target customers.It tells an interesting and shocking story.It draws the a udience’s immediate response.。
Reference KeyUnit 1 Part I Lead-in <Open>Part II Listening & Speaking 1I Listening4.Practice 11.Interpret the sentences in the brackets into English.A: May I ask you a few questions about your personal details?A: Are you married?B: I was born in Chengdu, Sichuan Province in 1975.B: I have a temporary residence permit for Guangzhou.B: I’m fond of reading and surfing the Internet.B: I’m quite optimistic, hard-working, responsible, and enterprising.B: I’m in good health/healthy except that I’m somewhat/kind of near-sighted.A: What’s the strength of the lenses of your glasses?1.Work in pairs, making up a dialogue according to the following situation.<Open>Practice 2 Pair Work1. Interpret the sentences in the brackets into English.1> What’s your educational background?2> I major in English and minor in International Business Law.3> What’s your highest degree?4> What courses did you take in college?5> Which band did you pass in College English Test?What was your score? /How many points did you get?1.Making up dialogues according to the following situations.<Open>Practice 3 Complete the following sentences according to their contexts.1. What was your position in the company? What did you do in the company?2. I was in charge of/responsible for …3. What company are you with?4. Do you have any work experience?5. What’s your present job?Practice 41. Interpret the sentences in the brackets into English.1> Why did you quit?2> What qualifications have you got?3> I’m enterprising, responsible, and optimistic.4> Are you proficient in the English language?5> I have got an accountant’s license.2. Making up dialogues according to the following situations.<Open>Practice 5 <Open>Part III Listening & Speaking 21. Refer to Transcripts2. Refer to Transcripts.3. Role Play1>A: Come in and take a seat please.B: Thank you.A: May I have/know your name, please? <What’s your name, please?>B: My name’s Zhao Xiaofang.A: Miss Zhao, shall we get d own to the interview? First, I’d like to ask you several personal questions.B: OK.A: Are you from Guangzhou?B: I was born in Sichuan but brought up in Guangzhou.A: Have you got a permanent residence permit for Guangzhou?B: Yes, I’m a resident of Guang zhou.A: How old are you? <What’s your age?>B: I’m 26 <years old>.A: Are you single or married?B: I’m single. In my opinion, young people shouldn’t be in a hurry to get married. Instead, they ought to develop their careers first.A: I quite appreciate your view of point. Can you say something about your interests and hobbies?B: I’m very interested in surfing the Internet and collecting stamps. I’m also fond of reading.A: What kind of books do you prefer?B: I prefer English novels in the original.A: Do you love sports?B: Yes, I do. I like tennis and bowling very much.A: Do you enjoy playing or watching?B: Both. /I like both.A: What kind of personality do you think you have?B: I think I’m relatively reserved/introverted and not very sociable, but I’m hard-working /diligent, honest, independent, and efficient.<2>A: What university did you graduate from?B: I graduated from Guangdong University of Foreign Studies.A: When did you graduate?B: 1997.A: What was your major?B: I majored in International Business.A: Did you receive a degree?B: Yes, I obtained a BA degree.A: What were your minor subjects?B: I minored in IT <Information Technology>, International Business Law and Marketing. A: What were your grades in university?B: Not bad. I got an eighty-eight average.A: What’s your English level?B: I passed the TEM 4 test in the second year/Grade 2. I took the TOELF test in the fourth year, and got a score of 650.A: Next, would you tell me about your work experience?B: All right. After I gradua ted from university, I joined Guangzhou Branch of a bank. I’m in charge of overseas accounts. Up till now, I’ve worked there for about two years.A: Do you like this job?B: Not really, for it’s not challenging and creative.A: Is this the main reason you want to quit?B: I think so.A: Why are you interested in choosing to work for our company?B: Your company is a famous international company. If I could have an opportunity to work for your company, I believe I could better develop my abilities.A: Do you think you have qualifications for this job?B: As I see it, my area of study suits this job. I have experience and understand very well how a company works/operates. I think I’ll become familiar with your company’s procedures very soon.A: What other special skills do you have?B: I can drive, operate a computer, and speak Cantonese and Shanghai Dialect fluently.A: What starting salary would you expect?B: I’d like to start at 3000 Y uan.A: What’s your present monthly salary?B: 3500 Yuan.A: When do you think you’re available for this job?B: In a month.A: Have you got any questions you would like to ask me?B: What are your working hours and fringe benefits?A: We work a five-day week with occasional overtime. There is extra pay for working overtime. Our employees enjoy life and health insurance and a thirteen-day paidvacation excluding the public holidays. At the end of the year, employees receive ayear-end bonus, which is linked to their performance and contributions.B: I see.A: By the way, when can I expect to have your decision?B: In two or three days. We’ll let you know by phone when we make the decision.A: Thank you. I hope to have an opportunity to work for your company.4. <Open>VII. Supplementary ReadingQuestions1. Researching a company makes you stand out in an interview. It shows that you are reallyinterested in working there.2. He/She needs to practice out loud for the interview because this will help him/her soundmore polished and concise and less nervous in the actual interview.3. Yes, it is, for dressing properly is the best way to make a good first impression. Whatyou need to wear in an interview is based on the nature of a job you are applying for.4. Good interview etiquette means <1> being on time for your interview; <2> being awareof your body language; <3> keeping the interview positive.5. There are two reasons: <1> employers want to know if you’re truly interested in theposition; <2> they also want to know that you have all the information you need to makea decision, if offered the job.Unit 2Part I Lead-in1. 1> make a phone call2> telephone sb.3> phone sb.4> ring sb. up5> call sb.up2. international access code; country code; area code; telephone number.3. Try to interpret the following into English, paying close attention to the difference between Chinese and English in making phone calls1> - May I speak to Mr. Smith, please?- Hold on, please. I’ll get him for you.2> - Could you please put me through to the Personnel Department?- Sorry, the line is/busy line. Would you call back later?3> Who would you like to speak to?4> Would you please tell me who is calling?5> This is Mary, secretary of the General Manager.6> Sorry, I’m afraid you have/dialed the wrong number.7> I’m afraid there is nobody by t hat name here.8> I’d like to place/make a long-distance collect call to New Zealand.9> Sorry, the line is bad. Could you please speak up?10> Miss Davies, you are wanted on the phone/there’s a phone call for you.4. Do you know the difference between appointment, engagement, and date?Appointment means a formal arrangement for a meeting at an agreed time and place. Engagement means an arrangement to meet someone or to do something.Date means an informal meeting usually between people of opposite sexes.5. What do you think a receptionist should do or say when she/he receives a visitor?What he/she will do What he/she will sayOffer to greet the visitorOffer to help the visitorGet a cup of tea or coffee for the visitor Answer the phone callsShow the visitor the wayCheck the identification of the visitor Ask the visitor to sign the registerCall a taxi Good morning/afternoonCan I help you? /May I help you? /Is there anything I can do for you? /How may I help you?Have you got an appointment with him/her? May I have your name?Would you like a cup of tea/coffee?Take a seat, please.Just a minute. I’ll tell him/her you’re here. Would you come with me, please? I’ll show you to his/her office.Part II Listening & Speaking 1 I Listening2.Practice 1Refer to File 1 <Page 257>.Practice 21. Interpret the sentences in the brackets into English.A:May I speak to Paul, please?B: the line is bad/it’s a bad lin e. Could you speak up, please?B: Hang on; I’ll get him for you.… I’m afraid he’s not in/here/available at the moment.A: Do you happen to know when he’ll be back?A: Could I leave a message?B:Would you hold on a minute? I’ll get a pen and a piece of paper.A: Could you please ask him to return my call?B: Could you spell your name, please?A:Have you got it?B: Yes, I’ve got it.2. <Open>Practice 3 <Open>Practice 4 Make an offer according to the following situations:1.Would you like me to help you with your luggage?2.Shall I give you a hand with cleaning the office?3. Let me send you to the hospital/clinic on my bike.4. Do you want me to check/fix the computer, Billy?5. Would you like me to get lunch for you?6. Shall I open the windows?7. Do you want me to give you a lift?8. Would you like me to get some A4 paper?Practice 51)Is it all right if I pay by credit card?2)I’m afraid you can’t. This telephone is for business purposes only.3)I’d rather you didn’t, if you don’t mind.4)Can we buy these products by instalment?5> Do you mind if I put off our appointment till next Wednesday?Part III Listening & Speaking 21.Refer to Transcripts.2.Refer to Transcripts.3.Refer to Transcripts.II. InterpretingA: Good morning, Guangzhou Import & Export Company.B: May I speak to Mr. Liu, Finance Manager, please?A: Hold the line, I’ll put you through. Sir, you’re through.B: Thank you.A: You’re welcome.2> A: I’d like to speak to Kate, please.B: I’m afraid there’s nobody by that name here.A: Sorry, I have the wrong number.B: That’s all right.3> A: Hello, could I speak to Mr. Williams, please?B: I’m sorry; he’s at a meeting at the moment. Could you call back later?A: Can I leave a message?B: Sure. May I ask who’s calling, please?A: This is David Copperfield from Philips.B: How do you spell Hewlett Philips and your name?A: Philips – P-H-I-L-I-P-S; David – D-A-V-I-D; Copperfield – C-O-P-P-E-R-F-I-E-L-D B: I’ve got it. What’s your phone number, please?A: My phone number is <020> 2348-4687.B: What’s your message?A: I’m going on a business trip to Australia next Wednesday. I’d like to see him on Friday morning. Could you ask him to return my call?B: OK.A: Thank you.4> A: Hello, may I speak to Miss Black, please?B: It’s a bad lin e/The line is bad. Could you speak louder, please?A: I’d like to speak to Miss Black.B: Sorry, I still didn’t hear you clearly. Can you please put the receiver closer to your mouth?A: OK. Is Miss Black there?B: Just a minute, I’ll get her for yo u.A: Thank you.5> A: Good morning, sir. Can I help you?B: Good morning, Miss. I’d like to see the Personnel Manager, Mr. Smith.A: Have you got an appointment with him?B: Yes. I think he’s expecting me.A: May I have your name, please?B: I’m Mr. Kong from China.A: Could you wait for a moment? I’ll call to tell him you’re here.B: All right. Thank you.III. Role Play1> Refer to File 2 <Page 257>.2> Refer to File 3 <Page 258>.3> <Open>VII. Supplementary Reading1. Public corporations refer to those created by national governments or municipalities such ascities, towns, and villages, to carry out such governmental functions as collecting taxes, enforcing ordinances and raising capital through the sale of bands while private corporations mainly refer to those founded and owned by an individual or a small group of individuals.2. Two types of stock: common stock and preferred stock.3. The responsibility of the board of directors is to determine basic corporate policy and selectthe top officers of the corporation, such as the chief executive officer, to manage operations.4. The rights and benefits of a stockholder vary according to the type of stock held. Holders ofcommon stock <1> usually must approve changes in the corporation’s profits,such as an amendment of the corporate charter, and <2> share in the corporation’s profits, <3> elect board of directors. Holders of preferred stock receive any proceeds before holders of common stock if a company discontinues business and liquidates its assets and preferred stock dividends are usually set at a fixed rate and must be paid before the corporation distributes common stock dividends. However, holders of preferred stock do not have the right to vote.5. The two ways a corporation often uses to raise money are to issue shares of stock and to sellbonds.Unit 3Part I Lead-in1. Can you figure out what their jobs or professions are?. 1> accountant 2> coach 3> conductor 4> beautician 5> reporter6> secretary 7> manager 8> chef2. <Open>3. All of them.Part II Listening & Speaking 1I Listening1.2. thePractice 11. <Open>2. Interpret the following sentences.1>A: I didn’t expect to meet you here. How are you?B: Very well, thanks. And you?A: Not bad. Haven’t seen you for a long time. What company are you with at present?B: I work as an accountant in a Sino-foreign joint-venture. How about you?A: I’m now a self-employed businessman. I went into business two yearsAgo, starting a company with my friend.B: What line of business is your company in?A: We deal exclusively in cosmetics. But now this line of business is not very brisk. The company is now just breaking even. How’s your wife doing?B: She’s laid off/unemployed. Her company was closed down half a year ago. She’s now hunting for a job.A: I’m so sorry to hear that. Please say hello to her for me.B: I will, thank you.2>A: What’s your job in the company? /What do you do in the company?B: I’m in the Marketing Department. My job mainly involves market rese arch and product promotion.3>A: Where do you work at present? /What company are you with at present?B: I work in/am with a private company.A: What’s your job? /What do you do?A: I’m in fashion design. I don’t like this job.B: What’s your plan/intention?A: I’m going to work for/hop to a Sino-US joint venture.Practice 2Interpret the following sentences.1> A: Who’s responsible for the research and development of new products?B: Mr. Davies.A: Who’s he responsible to?B: He reports directly to the General Manager, Mr. Gates.2> A: What’s your job?B: I’m an engineer.A: What department are you in?B: I’m in the Production Department.A: What are you responsible for/in charge of?B: I’m responsible for/in charge of quality control/assur ance.3> A: What position does Mr. Li hold in your company? /What’s Mr. Li’s position in thecompany?B: He’s the Marketing Manager. He’s my immediate superior.A: Is he above or under Mr. Wang?B: They’re at the same level.Practice 31.Interpret the following sentences.1> We conduct market research in some major cities once every two years.2> How often do you have meetings?3> If I have too much work to do, I occasionally work overtime.4> Good joint ventures regularly provide technical and language training for their employees.5> At the end of the year, the company rewards those who make outstanding contributions to thecompany.6> We have a pay rise/raise every two years.7> Due to poor management, some State-owned enterprises lose money every year.8> We overhaul all the equipment every quarter.2. <Open.>3. <Open.>Part III Listening & Speaking 21. Listen and complete the following sentences below.1> What do you do for a living?2> I’m with a Sino-Japanese joint venture based in Zhuhai.3> What line of business are you in?4> What position do you hold in the company?5> I’m in charge of new product research and development.2.3. Listen to a job advertisement, and fill in the blanks.Refer to Transcripts.II. Role Play1. Refer to File 4<Page 259>.2. Refer to File 5 <Page 259>.3. <Open.>VII. Supplementary ReadingQuestions1. He interns as a product development engineer.2. His main responsibility is to build competence in testing packages before they aremanufactured in factories.3. What the author likes most about Intel is the employee base.4. Get to know your group members individually; get to know individuals outside yourimmediate working group; always show appreciation for the time full-time employees spend with you; use full-time employees to help you develop realistic long-range career plans and goals.5. He plays golf, tennis, basketball and lifts weight. He also takes photos and does somecooking.Unit 4Part I Lead-in1. 1> sole proprietorship 2> partnership 3> corporation2. <Open.>3. <Open.>4. <Open.>5. <Open.>6. 1> headquarters <head office> 2> Managing Director/CEO3> board of directors 4> personnel department5> multinational corporation 6> township enterprise7> turnover 8> manufacturing/production capacity9> lose money/run in the red 10> bring in talents11> total assets 12> management mechanism7. 1> Motorola 2> Mercedes-Benz 3> Apple4> Adidas 5> Shell 6> Bank of ChinaPart II Listening & Speaking 1I Listening1.Listen to the following monologue and construct an organization chart for the company...Unit 1246/89 总经理10财务总监11经理助理12质检员13营销部经理/主管14> 销售部副经理15办公室经理/主任16党委书记17工会主席18饮食主管19保安20销售代表21总机/接线员22> 维修人员23总工程师24总会计师25出纳员26采购员27公关小姐28礼仪小姐29审计员Part III Listening & Speaking 21. Refer to Transcripts.2.Listen to the dialogue and complete the following.Danish Crown Groups1> Parent company: Danish CrownStatus: largest pig slaughterhouse company in Europelargest cattle slaughterhouse company in DenmarkTurnover: USD 4.8billion annuallyHeadcount: 19,800Production volume: T he pork division slaughters and processes 16 million pigs ayear, accounting for 7% of EU pork and 1.5% of world-wideproduction of pork. The beef division slaughters and processes430,000 heads of cattle a year.Subsidiaries: The Group has altogether 7 subsidiaries2> ESS FoodEstablished: 1950Line of business: export trading companySales network: 9 sales subsidiaries all over the world, including Denmark, France,USA, Hungary, Holland, Korea, Japan and Hongkong.Turnover: USD 334 million annuallySales Volume: 230,000 tons annually3> Tulip InternationalStatus: Europe’s leading producer of processed meat products, such as bacon, canned food, sausages, semi-preserved food, luncheon meat, and minced meatproduct.Plants: located in Denmark, UK, and Germany.Turnover: USD 694 million annually.Production volume: 146,200 tons annuallyII. Interpreting1)Good morning, ladies, and gentlemen. I am honored to give you a presentation onour company.2)My name is … I am in charge of…3)I have divided my presentation into 3 parts. Firstly, I’d like to introduce to you th ehistory of our company. Next, I’d like to talk about our latest products. Finally, Iwill say something about our market share.4)If you have any questions, please feel free to ask as I go along.5)I would be most grateful if you can hold any questions until the end of mypresentation.6)That’s all I want to say about the research and development of our new products.7)Our company was founded in 1925. It started out as a workshop of 25 workers.8)In the year 2000, our company succeeded in taking over and was listed onNASDAQ in the same year. As a result, we became a leader in our industry.9)There are 5 departments in our company: Personal Department, R&D Department,Production Department, Marketing Department, and After-sales Department.10)We have a staff of 1,500, am ong which 850 hold a bachelor’s degree or above.11)We are a multi-national company. Our headquarters is located in Paris, France andwe have established subsidiaries and branch offices in many countries andregions.12)Last year, our company booked a business turnover of $1.8 billion and a profit of800 million.13)Mr. Black serves as the chairman and CEO of our company and Mr. Philips is ourCOO.14)David oversees the production department and Mary runs the marketingdepartment. They both report directly to the CEO.III. Role Play<Open.>IV. Group Work<Open.>VIII. Supplementary ReadingQuestions1. PepsiCo’s success is the result of superior products, high standards of performance,distinctive competitive strategies and the high integrity of our people.2. PepsiCo was founded in 1965 through the merger of Pepsi-Cola and Frito-Lay.Tropicana was acquired in 1998 and PepsiCo merged with The Quaker Oats Company,including Gatorade, in 2001.3. The company consists of the snack businesses of Frito-Lay North America andFrito-Lay International; the beverage businesses of Pepsi-Cola North America,Gatorade/Tropicana North America and PepsiCo Beverages International; and QuakerFoods North America, manufacturer and marketer of ready-to-eat cereals and other foodproducts.4. PepsiCo contributes to society through support of social agencies, projects, andprograms.5. PepsiCo is headquartered in Purchase, New York and the headquarters building coversan area of 10 acres.Unit 5Part I Lead-in1. <Open.>2. <Open.>3. <Open.>4. The length: How long is the iPad? /What’s the length of the iPad?The width: How wide is the iPad? /What’s its width?The height: How high is it? /What’s its height?The color: What color is it?The weight: How much does it weigh?The features: What are the features of the iPad?The time to deliver: When can/will you deliver it?The cost: How much is it?The cost of delivery: How much does the delivery cost?The length of the guarantee period: How long is the guarantee period?Part II Listening & Speaking 12. Listen to the monologue again and complete the following.1> What are the dimensions of the photocopier?2> What’s the diameter of the disk?3> Do you provide money-back guarantee for your products?4> This product is attractive, inexpensive, user-friendly, and environment-friendly.5> This model comes in three colors: white, black, and gray.6> What’s the shape of the product?7> Is it made of plastic or stainless steel?8> The container has a volume of 45 cubic centimeters.9> What are the selling points of your product?10> This high-tech product is well received at home and abroad.Practice 11. Can you give the English equivalents of the following?1> centimeter 2> meter3> millimetre 4> square metre5> cubic metre 6> kilometre7> mile 8> foot9> inch 10> yard11> kilogram 12> gram13> pound 14> ounce15> liter 16> gallon2. Do you know the following?1> 1.6093 2> 0.9144 3> 2.544> 0.454 5> 28.35 6> 0.9147> 4.546 <British measurement>; 3.785 <American measurement>Practice 21.1> 圆形2> 半圆形3> 正方形4> 椭圆形5> 三角形6> 球体形7> 圆锥形8> 圆柱形9> 立方体10> 长方形11> 金字塔形12> 尖顶13> 长方形2.1> circle 2> rectangle 3> oval 4> triangle 5> square6> cone 7> cylinder 8> pyramid 9> sphere3. 1> n 2> k 3> g 4> m 5> h 6> i 7> j 8> o9> l 10> b 11> a 12> d 13> p 14> c 15> q 16> e4. Refer to File 7 <Page 260-261>.Practice 31> 效率高的2> 耐用的3> 昂贵的4> 高质量的5> 信息广的6> 现代化的7> 可调整的8> 稳定的9> 自动的10> 高科技的11> 可靠的12> 经济实惠的13> 不退色的14> 有弹性的15> 舒适的16> 有娱乐性的17> 可折叠的18> 手提的19> 环保型的20>使用方便的Part III Listening & Speaking 21. People use a lot of expressions to guide the audience through a presentation. Listento some of these expressions, write them down, and identify their functions listedbelow.a.If you have any questions, I’d be glad to answer them at the end.b.Let me just go over that again.c.I’ll have to close there.d.Today I aim to talk about the after-sales servicee.Let’s turn to the question of advertising.f.I’ve divided my talk into three partsg.So, we’ve covered three main points.h.I’d like you to look at this chart.i.I think we all agree that the new product has to be launched next month.j.Let’s start with the market research results.k.Is that all clear?Functions1> d 2> f 3> a 4> j 5> h 6> b 7> k 8> e 9> c10> g 11> iII. Interpreting1)These flowers look very beautiful, but they’re made of plastic.2)- Your shirt feels good. What’s it made of?- It’s made of rayon.3)This factory is quite big. It covers an area of 125,000 square meters.4)This kind of truck is 8.5 meters long, 4.6 meters wide and 3.5 meters high. Its maximumload is 13 tons.5)This kite is shaped like a dragon. / This kite has the shape of a dragon.6)The volume of this container is 500 cubic meters. / This container has a volume of 500cubic meters.7)The features of our products are beautiful, durable, small in size, light in weight andreasonable in price.8)Our product is the bestseller of its kind, and it is well thought of by the customers.9)The most excellent point of this model of PDA is its large memory.10)This kind of Discman has been selling very well because it has excellentshock-resistance.III. Role Play<Open.>IV. Group Work<Open.>VIII. Supplementary ReadingQuestions1. PAL in the text refers to purpose, audience, and logistics.2. This sentence means Winston Churchill often made notes but seldom used them indelivering speeches, which implies that it’s necessary to make notes in giving apresentation.3. People control the physical symptoms of stage fright by breathing from your diaphragmand using positive visualization.。
KeyUnit 3Part Three Listening and SpeakingACTIVITY 1How Long Do You Work a Day?A.F 1. Amy is seldom seen recently in the office because she is busy with her own affairs.Amy is seldom seen recently in the gym because she is busy with her work.T 2. Besides the lunchtime, Amy can enjoy two coffee breaks during a typical workday.F 3. Amy has to do a lot of paperwork and has meetings every day.Amy doesn’t do much paperwork for a lot of work is done with the computer.F 4. The first thing Amy does after arriving at the office is opening her email box.The first thing Amy does after she arrives at the office is making a cup of coffee.T 5. Amy usually contacts branch offices to collect statistics in the afternoon.T 6. Amy used to go to the gym for exercise more frequently.B.1.Amy doesn’t go to the gym recently as she used to do, because she is fully occupiedby/busy with her job.2.She works from 9 a.m. to 6 p.m. every day, having one hour for lunch and two coffeebreaks.3.A lot of her work is done with the computer.4.She usually arrives at the company at 8:45 and attends regular meetings at 10:00.5.Then she will contact customers or do other tasks assigned by her superior.6.In the afternoon, she collects statistics from branch offices to fill in forms for analysis. ACTIVITY 2Talking about the JobA.1. B2. C3. A4. B5. DB.C.Group Work艺术设计系Department of Art and Design会计系Department of Accounting经济管理系Department of Economics and Management食品工程系Department of Food Engineering国际贸易系Department of International Trade新闻系Department of Journalism法律系Department of Law旅游管理系Department of Tourism Management英语/外语系Department of English/Foreign Languages人文社科系Department of Humanities and Social Sciences计算机系Department of Computer Science电气工程系Department of Electrical EngineeringACTIVITY 3Typical Work Routine of a SupervisorA.B.1. Later in the day.2. Branch companies.3. When sales figures fall below the targets.4. To keep close relationship with the customers.5. To assess the past year’s performance and fix targets for the next year.C.DiscussionKey for reference1.In general, most businessmen have regular work schedules and fixed time for workingand business activities, while many writers have irregular work schedules and do not have fixed time for writing. People working in companies usually start working from 8:30 or 9:00 in the morning, and end at 17:00 or 18:00. But a writer may start from noon, and finishes a day’s writing at midnight, depending on his state of mind, etc.2.Businessmen deal mostly with people, negotiating for prices, contract terms, etc.Teamwork is quite important in achieving the goals. On the contrary, most writers work with a pen or computer, expressing their thoughts and ideas. And the work of a writer is completed alone.3.The aim of running a company is to get profits. But most writers work for more thanmoney. Companies produce tangible products or provide intangible services or solutions, while writers produce spiritual products.ACTIVITY 4Morning Routines of Successful Business LeadersA.1. C2. A3. B4. C5. DB.1.The way you choose to start your morning can have a knock-on effect on the rest of yourday.2.A regular morning routine can also have a major influence on your mood and productivity.3.Some of us may spend our mornings hitting snooze and skipping breakfast.4.Virgin Group founder Richard Branson likes to leave his curtains open so that he cangradually wake up as the sun rises.5.Jack Dorsey usually has two hard-boiled eggs and soy sauce for his breakfast.C.DiscussionKey for reference1.Time management is the process of organizing and planning how to divide your timebetween specific activities. Good time management enables you to work smarter –not harder – so that you get more done in less time, even when time is tight and pressures are high. Failing to manage your time damages your effectiveness and causes stress.2.The answers may vary.3.The answers may vary.4.For example, Mark Zuckerberg doesn’t waste time on “silly” decisions. So he eats whatevertakes him in the moment.5.The answers may vary.。
KeyUnit 4Part Three Listening and SpeakingACTIVITY 1Taking a MessageA.Time: MorningFrom: Carl from Wonder Freight ForwardingTo: Mr. Williams from Maplom MachineryMessage: 1. Cargo vessel postponed due to fog2. 20 containers arrive next Monday3. Prepare for the pickupPhone Number: 503-589-9087B.1.She tries to put Carl through.2.The line is busy.3.He decides to leave him a message.4.If Mr. Williams has any questions, he will be able to call Carl.5.She is patient and considerate because she repeats and writes down the key informationvery carefully.C.Role PlayKey for referenceWang Ying: Hello! Can I speak to Miss Chen in charge of Business English Class One?Ms. Lin: Hello! Miss Chen is on her way to the office. This is Ms. Lin. Can I help you?Wang Ying: Oh, hi Ms. Lin, this is Wang Y ing speaking. I am from Business English Class One, Grade Two. Can I leave a message to Miss Chen?Ms. Lin: Y es, of course.Wang Ying: Thank you! I have a stomachache and I’m going to see the doctor. So I have to ask for a sick leave of one day.Ms. Lin: OK. I’ll let her know as soon as she arrives. And take care of yourself!Wang Ying: I will. Thank you! Goodbye!Ms. Lin: Goodbye!ACTIVITY 2Tips for Business Phone CallsA.First, a pleasant phone greeting is essential. Second, your greetings should be sincere.Third, the greetings should be brief. A bad answer is likely to damagethe customer relationship.B.F 1. The business of Richard is terrible recently.The business of Richard is not too bad.F 2. Ellen’s department has lost customers due to bad quality of products.Ellen’s department has lost customers due to bad phone greetings.T 3. A pleasant greeting when making phone calls is very important in keeping customers.F 4. Cherry has always been happy at work.One day last month Cherry was in a low mood and shouted angrily to a veryimportant customer.T 5. It’s impolite to shout angrily at customers.F 6. Ellen has a lot of experience in dealing with customers.Richard has a lot of experience in dealing with customers.F 7. Richard gives three tips for successful phone greetings he has learned from books.Richard gives three tips for successful phone greetings based on his own experience.T 8. Ellen is probably the head of her department.C.DiscussionKey for reference1. The greetings should be pleasant, sincere and brief.2. Proper self-introduction, stating the purpose clearly and politely, expressing gratitude, etc. ACTIVITY 3Get the Most Out of Business Phone CallsA．The person you want to speak tois not available. ●●Wait patiently until she or he hascompleted the sentences.Y ou have difficultyremembering what you are told.●●Ask the caller for clarification.Y ou feel that you don’t understand some points. ●●Take down the caller’s questions andpromise to call back.Y ou are unable to provide ananswer at once. ●●Make use of the time to think aboutanswers and questions.Y ou wait for the caller to complete his/her sentences. ●●Leave a message along with the contactnumber.The caller doesn’t stop talking. ●●Write down the information on a notepad.B．1. A2. C3. A4. B5. BACTIVITY 4VoIP — Business Phone Systems of the FutureA.1. B2. D3. A4. D5. CB.T 1. Some V oIP providers offer free phones, allowing you to save a lot.T 2. If a company doesn’t want to pay a lot for long distance phone calls, it can install V oIP.F 3. Features such as music on hold and fax with no fax machine have already beenincluded in traditional phone systems.Traditional phone systems don’t have such features.F 4. Even you choose a well-known and top-rated V oIP provider, there is inevitablydowntime.If you choose a well-known and top-rated VoIP provider, you don’t have to worry about downtime.T 5. In the continental US and Canada, there is typically no charge for long distance calls anywhere if you use V oIP phones.T 6. V oIP will be the trend of business phone systems in the future.C.DiscussionKey for reference1.Answers may vary.2.Other simple but practical functions include: BLF (Busy Lamp Field); Follow Me; anumber of phones with the same telephone number; Call Parking; DND (Do Not Disturb);remote account registration.3.Y es. The decision is based on the features and advantages of V oIP.。
《商务英语视听说》（高级）课程教学大纲
一、课程信息
二、课程目标
通过本课程的学习，学生应进一步具备以下几方面的目标：
1. 了解预约活动、会见客户、商务差旅、产品服务、着装要求、会议过程、团队合作等基本商务知识。
2. 在不同语境中，选择合适的文体，遵循商务习惯和国际惯例，使用恰当准确的语言进行商务交流。
3.经历从初次见面介绍、问候、新员工培训、接待客户、学习职场礼仪到独挡一面的销售、谈判、开会、报告、总结、升职等一系列商务活动和职场历练；通过视频了解丰富实用的商务知识，增进学生对西方文化特别是商务文化的了解，增强跨文化能力的培养。
4. 掌握听出主要观点、细节信息、选择信息、预测内容、总结观点、区分观点和论据、判断态度和情感等商务英语学习策略。
5.树立正确的价值观，具有从事商务英语交流的愿望和兴趣，形成团结协作、遵守约定、求同存异、合作共赢的理念。
课程目标对毕业要求的支撑关系表
三、教学内容与预期学习成效
4
5
6
四、成绩评定及考核方式
五、课程建议教材及主要参考资料
1. 建议教材
姜荷梅. 《商务英语视听说教程4学生用书》（第二版）. 上海：上海外语教育出版社，2017.6
2. 主要参考资料
1）姜荷梅. 《商务英语视听说教程4教师用书》（第二版）. 上海：上海外语教育出版社，2017.6
2）马龙海. 《商务英语视听说》.北京：外语教育与研究出版社，2009.7。
