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LearningObjectives Web Link VideoManagementWrap-up Managing the Digital FirmCase Study: DaimlerChrysler’s Agile Supply ChainSection 1.1: Why Information Systems?Why Information Systems MatterHow Much Does IT Matter?Why IT Now? Digital Convergence and the Changing Business EnvironmentSection 1.2: Perspectives on Information SystemsWhat Is an Information System?Window on Organizations:Cemex: A Digital Firm in the MakingWindow on Technology: UPS Competes Globally with Information TechnologyIt Isn’t Just Technology: A Business Perspective on Information SystemsDimensions of Information SystemsSection 1.3: Contemporary Approaches to Information SystemsTechnical ApproachBehavioral ApproachApproach of This Text: Sociotechnical SystemsSection 1.4: Learning to Use Information Systems: New Opportunities with TechnologyThe Challenge of Information Systems: Key Management IssuesIntegrating Text with Technology: New Opportunities for LearningLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Adding Value to Information for ManagementDecision Making.Dirt Bikes U.S.A.: Preparing a Management Overview of the CompanyElectronic Commerce Project: Analyzing Shipping CostsGroup Project: Analyzing a Business SystemCase Study: Dollar General: Heavy on Organization, Light on SystemsLearningObjectives Web Link Video Management Wrap-upLearningObjectives Web Link VideoManagementWrap-up Information Systems in the EnterpriseCase Study: Fast Fashion, Hot SystemsSection 2.1: Major Types of Systems in OrganizationsDifferent Kinds of SystemsFour Major Types of SystemsRelationship of Systems to One AnotherSection 2.2: Systems from a Functional PerspectiveSales and Marketing SystemsManufacturing and Production SystemsWindow on Organizations:Product Life Cycle Management Systems:Faster Products, Faster ProcessesFinance and Accounting SystemsHuman Resources SystemsSection 2.3: Integrating Functions and Business Processes: Introduction to Enterprise ApplicationsBusiness Processes and Information SystemsSystems for Enterprise-Wide Process IntegrationOverview of Enterprise ApplicationsWindow on Technology: Haworth Overhauls Supply Chain ManagementSection 2.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Improving Supply ChainManagementDirt Bikes U.S.A.: Analyzing Financial PerformanceElectronic Business Project: Planning Transportation LogisticsGroup Project: Describing Management Decisions and SystemsCase Study: Snyder’s of Hanover: New Systems for an Old Family CompanyLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Information Systems, Organizations, Management, and StrategyCase Study: Gallo Winery Leads by Blending Business with TechnologySection 3.1: Organizations and Information SystemsWhat Is an Organization?Common Features of OrganizationsUnique Features of OrganizationsWindow on Organizations:E-Commerce North and South of the BorderOrganizing the IT FunctionSection 3.2: How Information Systems Impact Organizations and Business Firms Economic ImpactsOrganizational and Behavioral ImpactsThe Internet and OrganizationsSection 3.3: The Impact of IT on Management Decision MakingHow IT Affects Management Decision MakingThe Role of Managers in OrganizationsModels of Decision MakingImplications for the Design and Understanding of Information SystemsSection 3.4: Information Systems and Business StrategyBusiness-Level Strategy: The Value Chain ModelWindow on Technology: Hotel Loyalty Programs Become CompetitiveWeaponsFirm-Level Strategy and Information TechnologyIndustry-Level Strategy and Information Systems: Competitive Forces andNetwork EconomicsSection 3.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Using a Database for StrategicBusiness DevelopmentDirt Bikes U.S.A.: Performing a Competitive Analysis for Dirt BikesElectronic Commerce Project: Configuring and Pricing an AutomobileGroup Project: Identifying Opportunities for Strategic Information SystemsCase Study: Can Albertsons Trounce Wal-Mart with Advanced InformationTechnology?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up The Digital Firm: Electronic Business and Electronic CommerceCase Study: Corrugated Supplies: The Internet Helps a Small Company Act BigSection 4.1: Electronic Business, Electronic Commerce, and the Emerging Digital Firm Internet Technology and the Digital FirmNew Business Models and Value PropositionsSection 4.2: Electronic CommerceCategories of Electronic CommerceCustomer-Centered RetailingBusiness-to-Business Electronic Commerce: New Efficiencies andRelationshipsElectronic Commerce Payment SystemsWindow on Technology: Volkswagen Revs Up Its B2B NetworkSection 4.3: Electronic Business and the Digital FirmHow Intranets Support Electronic BusinessIntranet Applications for Electronic BusinessWindow on Organizations:CARE’s Humanitarian IntranetsBusiness Process IntegrationSection 4.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Analyzing a Dot-Com BusinessDirt Bikes U.S.A.: Developing an E-Commerce StrategyElectronic Commerce Project: Comparing Online Storefront Hosting ServicesGroup Project: Performing a Competitive Analysis of E-Commerce SitesCase Study: Can the Music Industry Change Its Tune?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Ethical and Social Issues in the Digital FirmCase Study: “Attention Shoppers: Background Checks for Sale”Section 5.1: Understanding Ethical and Social Issues Related to SystemsA Model for Thinking About Ethical, Social, and Political IssuesFive Moral Dimensions of the Information AgeKey Technology Trends That Raise Ethical IssuesSection 5.2: Ethics in an Information SocietyBasic Concepts: Responsibility, Accountability, and LiabilityEthical AnalysisProfessional Codes of ConductSome Real-World Ethical DilemmasSection 5.3: The Moral Dimensions of Information SystemsInformation Rights: Privacy and Freedom in the Internet AgeProperty Rights: Intellectual PropertyAccountability, Liability, and ControlSystem Quality: Data Quality and System ErrorsWindow on Technology: When Software Kills: What Happened atPanama’s National Cancer InstituteQuality of Life: Equity, Access, and BoundariesWindow on Management: Can the Spamming Monster Be Tamed?Section 5.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Word Processing and Web Page Development ToolExercise: Creating a Simple Web SiteDirt Bikes USA: Developing a Web Site Privacy PolicyElectronic Commerce Project: Using Internet Newsgroups for Online Market ResearchGroup Project: Developing a Corporate Ethics CodeCase Study: Security Versus Privacy: Does Terrorism Change the Debate?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up IT Infrastructure and PlatformsCase Study: Hong Kong’s New World Telecommunications Prospers with a New IT InfrastructureSection 6.1: IT InfrastructureDefining IT InfrastructureLevels of IT InfrastructureEvolution of IT Infrastructure: 1950–2005Technology Drivers of Infrastructure EvolutionSection 6.2: Infrastructure ComponentsComputer Hardware PlatformsOperating System PlatformsEnterprise Software ApplicationsData Management and StorageNetworking/Telecommunications PlatformsInternet PlatformsConsulting and System Integration ServicesSection 6.3: Contemporary Hardware Platform TrendsThe Integration of Computing and Telecommunications PlatformsGrid ComputingOn-Demand Computing (Utility Computing)Autonomic ComputingWindow on Management: On-Demand Computing at Qantas Airwaysand Ford Motor Company EuropeEdge ComputingSection 6.4: Contemporary Software Platform TrendsThe Rise of Linux and Open-Source SoftwareJava Is EverywhereWindow on Technology: Two Canadian Cities Go for LinuxSoftware for Enterprise IntegrationSoftware OutsourcingSection 6.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Evaluating Computer Hardwareand Software OptionsDirt Bikes USA: Analyzing the Total Cost of Ownership (TCO) of Desktop SoftwareAssetsElectronic Business Project: Planning and Budgeting for a Sales ConferenceGroup Project: Evaluating Server Operating SystemsCase Study: 99 Cents Only Stores: IT Infrastructure on a BudgetLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up IT Infrastructure and PlatformsCase Study: Better Data Help Virgin Mobile Australia Win the Customer WarsSection 7.1: Organizing Data in a Traditional File EnvironmentFile Organization Terms and ConceptsProblems with the Traditional File EnvironmentSection 7.2: The Database Approach to Data ManagementDatabase Management SystemsTypes of DatabasesWindow on Organizations: A Database Helps P&G Manage ProductInformationSection 7.3: Creating a Database EnvironmentDesigning DatabasesDistributing DatabasesEnsuring Data QualitySection 7.4: Database TrendsMultidimensional Data AnalysisData Warehouses and Data MiningWindow on Technology: Large Data Warehouses: When Bigger IsBetterDatabases and the WebSection 7.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Building a Relational Database fora Small BusinessDirt Bikes U.S.A.: Redesigning the Customer DatabaseElectronic Commerce Project: Searching Online DatabasesGroup Project: Creating Company-Wide Data StandardsCase Study: Database Woes Plague Homeland Security and Law EnforcementLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-upTelecommunications, Networks, and the InternetCase Study: Okanagan-Skaha School District Does More with Less Using Networking and the InternetSection 8.1: Telecommunications and Networking in Today’s Business World The Business Telecommunications EnvironmentNetworking and Communications TrendsThe Business Value of Telecommunications and NetworkingSection 8.2: Contemporary Networking InfrastructureNetworks and Corporate InfrastructureKey Digital Networking TechnologiesPhysical Transmission MediaTypes of NetworksBroadband Network Services and TechnologiesSection 8.3: The InternetInternet Addressing, Architecture, and GovernanceInternet ServicesThe Internet and Business ValueThe World Wide webIntranets and ExtranetsNext-Generation Networks and Internet2Section 8.4: Technologies and Tools for Communication and E-BusinessE-Mail, Chat, Instant Messaging, and Electronic DiscussionsGroupware, Teamware, and Electronic ConferencingInternet TelephonyWindow on Organizations: Internet Telephones: Why Not?Virtual Private NetworksSection 8.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesWindow on Management: Monitoring Employees on Networks:Unethical or Good Business?Learning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Analyzing Web Site VisitorsDirt Bikes U.S.A.: Using Internet Tools to Increase Efficiency and ProductivityElectronic Commerce Project: Using Web Search Engines for Business ResearchGroup Project: Identifying Strategic Opportunities for Networking TechnologyCase Study: Can REI Climb Higher with Networking and the Internet?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up The Wireless RevolutionCase Study: The Boston Public Library Goes WirelessSection 9.1: The Wireless Computing LandscapeThe Wireless RevolutionBusiness Value of Wireless NetworkingWireless Transmission Media and DevicesCellular Network Standards and GenerationsMobile Wireless Standards for Web AccessSection 9.2: Wireless Computer Networks and Internet AccessBluetoothWi-FiWiMax and EV-DOWindow on Management: Wi-Fi: Starbuck’s Solution to GoSection 9.3: M-Commerce and Mobile ComputingM-Commerce Services and ApplicationsAccessing Information from the Wireless WebDigital Payment Systems and M-CommerceM-Commerce ChallengesSection 9.4: Wireless Technology in the EnterpriseWireless Applications for Customer Relationship ManagementWireless Supply Chain Management and Radio Frequency Identification(RFID)Wireless in Health CareWireless Sensor Networks and Pervasive ComputingWindow on Organizations: Does RFID Threaten Privacy?Section 9.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Comparing Wireless ServicesDirt Bikes U.S.A.: Determining the Cost of RFID SystemsElectronic Business Project: Identifying Wi-Fi Hotspots for Nomadic ComputingGroup Project: Comparing Mobile Internet Access SystemsCase Study: UPS versus FedEx: Two Competitors, Two Wireless StrategiesLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Security and ControlCase Study: Wesfarmers Outsources to a Managed Security ServiceSection 10.1: System Vulnerability and AbuseWhy Systems Are VulnerableMalicious Software: Viruses, Worms, Trojan Horses, and SpywareHackers and CybervandalismComputer Crime and CyberterrorismInternal Threats: EmployeesSoftware VulnerabilitySection 10.2: Business Value of Security and ControlWindow on Technology: The Rush to PatchLegal and Regulatory Requirements for Electronic Records ManagementElectronic Evidence and Computer ForensicsSection 10.3: Establishing a Management Framework for Security and Control Types of Information Systems ControlsRisk AssessmentSecurity PolicyEnsuring Business ContinuityThe Role of Auditing in the Control ProcessSection 10.4: Technologies and Tools for Security and ControlWindow on Management: Deutsche Bank Ties Business ContinuityPlanning to the BusinessAccess ControlFirewalls, Intrusion Detection Systems, and Antivirus SoftwareSecuring Wireless NetworksEncryption and Public Key InfrastructureEnsuring Software ReliabilitySection 10.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Performing a Security RiskAssessmentDirt Bikes USA: Developing a Disaster Recovery PlanElectronic Business Project: Evaluating Security Outsourcing ServicesGroup Project: Analyzing Security VulnerabilitiesCase Study: Royal Bank of Canada’s Software WoesLearningObjectives Web Link Video Management Wrap-upLearningObjectives Web Link VideoManagementWrap-up Enterprise Applications and Business Process IntegrationCase Study: PNC Bank on Enterprise ApplicationsSection 11.1: Enterprise SystemsWhat Are Enterprise Systems?How Enterprise Systems WorkBusiness Value of Enterprise SystemsSection 11.2: Supply Chain Management SystemsThe Supply ChainInformation and Supply Chain ManagementSupply Chain Management ApplicationsSupply Chain Management and the InternetBusiness Value of Supply Chain Management SystemsSection 11.3: Customer Relationship Management SystemsCustomer Relationship Management and Partner Relationship ManagementCustomer Relationship Management ApplicationsOperational and Analytical CRMBusiness Value of Customer Relationship Management SystemsSection 11.4: Enterprise Integration TrendsExtending Enterprise SoftwareWindow on Organizations: CRM Drives Sales at Mercedes and SaabService Platforms and Business Process ManagementSection 11.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesWindow on Management:Why Novartis Backed Off from EnterpriseSoftwareSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Managing Customer ServiceRequestsDirt Bikes USA: Identifying Supply Chain Management SolutionsElectronic Business Project: Evaluating Supply Chain Management ServicesGroup Project: Analyzing Enterprise Process IntegrationCase Study: Can Information Systems Restore Profitability to Restoration Hardware?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Managing Knowledge in the Digital FirmCase Study: Cott Struggles to Manage Unstructured InformationSection 12.1: The Knowledge Management LandscapeImportant Dimensions of KnowledgeOrganizational Learning and Knowledge ManagementThe Knowledge Management Value ChainTypes of Knowledge Management SystemsSection 12.2: Enterprise-Wide Knowledge Management SystemsStructured Knowledge SystemsSemistructured Knowledge SystemsKnowledge Network SystemsWindow on Management: An Enterprise-Wide Knowledge ManagementSystem Pays Off for CuatrecasasSupporting Technologies: Portals, Collaboration Tools, and LearningManagement SystemsSection 12.3: Knowledge Work SystemsKnowledge Workers and Knowledge WorkRequirements of Knowledge Work SystemsWindow on Organizations: The U.S. Navy Creates the World’s LargestClassroomExamples of Knowledge Work SystemsSection 12.4: Intelligent TechniquesCapturing Knowledge: Expert SystemsOrganizational Intelligence: Case-Based ReasoningFuzzy Logic SystemsNeural NetworksGenetic AlgorithmsHybrid AI SystemsIntelligent AgentsSection 12.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Expert System Exercise: Building a Simple ExpertSystem for Retirement PlanningDirt Bikes USA: Identifying Opportunities for Knowledge ManagementElectronic Commerce Project: Using Intelligent Agents for Comparison ShoppingGroup Project: Rating Knowledge Network SystemsCase Study: Can Knowledge Management Systems Help PfizerLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Enhancing Decision Making for the Digital FirmCase Study: Daimler’s Bremen Plant Optimizes Deliveries with a DSSSection 13.1: Decision Making and Decision-Support SystemsBusiness Intelligence and Decision SupportBusiness Value of Improved Decision MakingBusiness Decision Making and the Decision-Making ProcessTrends in Decision Support and Business IntelligenceSection 13.2: Systems for Decision SupportThe Difference between MIS and DSSTypes of Decision-Support SystemsWindow on Technology: Harrah’s Finds Diamonds in the Data MineComponents of DSSBusiness Value of DSSWeb-Based Customer Decision-Support SystemsWindow on Management: GIS Help the Elderly in SwedenSection 13.3: Group Decision-Support SystemsWhat Is a GDSS?Overview of a GDSS MeetingBusiness Value of GDSSSection 13.4: Executive Support in the EnterpriseThe Role of Executive Support Systems in the FirmBusiness Value of Executive Support SystemsExecutive Support Systems and the Digital FirmSection 13.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Performing Break-Even Analysisand Sensitivity AnalysisDirt Bikes USA: Analyzing the Impact of Component Price ChangesElectronic Commerce Project: Using a Web-Based DSS for Retirement PlanningGroup Project: Designing a University GDSSCase Study: Optimizing Operations at UPSLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Redesigning the Organization with Information SystemsCase Study: Australia’s Victoria Country Fire Authority Responds with New SystemsSection 14.1: Systems as Planned Organizational ChangeLinking Information Systems to the Business PlanEstablishing Organizational Information RequirementsSystems Development and Organizational ChangeSection 14.2: Business Process Reengineering and Process ImprovementBusiness Process ReengineeringSteps in Effective ReengineeringProcess Improvement: Business Process Management, Total QualityManagement, and Six SigmaSection 14.3: Overview of Systems DevelopmentSystems AnalysisSystems DesignCompleting the Systems Development ProcessModeling and Designing Systems: Structured and Object-OrientedMethodologiesSection 14.4: Alternative Systems-Building ApproachesTraditional Systems Life CyclePrototypingEnd-User DevelopmentApplication Software Packages and OutsourcingWindow on Technology: New Systems Keep Elie Tahari a Top FashionInnovatorSection 14.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesWindow on Organizations: Wall Street Firms Grapple with Build VersusBuySolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Database Exercise: Designing a Customer System forAuto SalesDirt Bikes USA: Designing an Employee Training and Skills Tracking SystemElectronic Business Project: Redesigning Business Processes for Web ProcurementGroup Project: Preparing Web Site Design SpecificationsCase Study: Blue Rhino Slows Down to Get AheadLearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-upUnderstanding the Business Value of Systems and Managing Change Case Study: HSBC Malaysia: Master of Change ManagementSection 15.1: Understanding the Business Value of Information SystemsTraditional Capital Budgeting ModelsCase Example: Capital Budgeting for a New Supply Chain ManagementSystemStrategic ConsiderationsInformation Technology Investments and ProductivitySection 15.2: The Importance of Change Management in Information Systems Success and FailureInformation Systems Problem AreasWindow on Organizations: What’s Wrong with ?Change Management and the Concept of ImplementationCauses of Implementation Success and FailureWindow on Management: The Navy/Marine Corps Intranet Turns into aBattlegroundChange Management Challenges for Business Process Reengineering,Enterprise Applications, and Mergers and AcquisitionsSection 15.3: Managing ImplementationControlling Risk FactorsDesigning for the OrganizationSection 15.4: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesSolution GuidelinesLearning SupplementsMake IT Your BusinessSummaryKey TermsReview QuestionsDiscussion QuestionsApplication Software Exercise: Spreadsheet Exercise: Capital Budgeting for a NewCAD SystemDirt Bikes USA: Analyzing the Return on a New System InvestmentElectronic Business Project: Buying and Financing a HomeGroup Project: Identifying Implementation ProblemsCaseStudy: Can the IRS Modernize Its Systems?LearningObjectives Web Link Video Management Wrap-upPrentice Hall © 2006 | Azimuth Interactive Inc. © 2006LearningObjectives Web Link VideoManagementWrap-up Managing International Information SystemsCase Study: Dräger Safety Creates a Global Supply ChainSection 16.1: The Growth of International Information SystemsDeveloping an International Information Systems ArchitectureThe Global Environment: Business Drivers and ChallengesState of the ArtSection 16.2: Organizing International Information SystemsGlobal Strategies and Business OrganizationGlobal Systems to Fit the StrategyReorganizing the BusinessSection 16.3: Managing Global SystemsA Typical Scenario: Disorganization on a Global ScaleGlobal Systems StrategySection 16.4: Technology Issues and Opportunities for Global Value Chains Technology Challenges of Global SystemsManaging Global Software DevelopmentWindow on Management: Getting Systems to Work in China—SlowlySection 16.5: Management Opportunities, Challenges, and SolutionsOpportunitiesManagement ChallengesWindow on Organizatoins: Offshore Outsourcing: Good or Bad?Solution GuidelinesLearning Supplements。
