关于前台接电话英语口语

职场英语必备：接听电话英文常用语以前的公司一般有总机，由接线员将电话转接到各部门或者个人。

现在很多公司拥有类似的前台服务。

那么，如果你是在为别人转接电话的话应当怎么说呢。

I'll put you through right now.我现在就帮你转接过去。

I'll connect you with the department you want. Hold on for a minute.我将电话转到您需要的部门。

请稍后。

I'll switch you over to Mr. Clark.我将您的电话转给克拉克先生。

I'm sorry but the number is engaged. We'll call you if connected.很抱歉电话占线，如果接通了我们就给您打电话。

英文电话用语抱歉这么晚打来的说法：1. I'm sorry to call you so late. 对不起这么晚打电话来。

2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。

(含有希望没有打扰到你的意思)3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。

4. I'm sorry to call you so early. 对不起这么早打电话来。

5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。

有急事时的表达方法：1. It's urgent. Could I have her mobilephone number? 我有急事，可不可以告诉我她的手机号码？2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她？3. This is an emergency. I need to get in contact with him right now. 能不能告诉我在哪里可以找到他。

酒店总机常用英语及技巧一、接听外线电话：2)电话铃响三声接起，中英文清晰报出酒店名称：早上好，龙轩大酒店。

请问有什么可以帮到您！Good morning, LonSun hotel. How may I assist you !2) 转接时，对来电方：请稍等！Hold on, please !3) 电话占线时：对不起，电话占线，请您稍后再拨。

Sorry, the line is busy , please call back later !4) 转入电话无人接时：电话没人接，您是否需要留宿？There’s no answer. Would you like to leave a message ?5) 转入客房电话：A 请问您找哪位？Who would you like to speak to ?B 对不起，没有这个姓名的客人。

Sorry, there’s no guest with that name.C 您能告诉我他是住客还是访客？Excuse me for asking but is he a visitor or a botel guest?6) 内容没听清或不确定时：A 请您再说一遍好吗? Would you like to repeat the number ?B 请您大声一点好吗? Could you speak a little louder , please ?C 请说慢一点！Could you speak slowly , please ?7) 对方拨错号码：恐怕您拨错了号码，这里是龙轩酒店总机I’m afraid you dial the wrong number, here is LonSun hotel operator.8) 外线来电详细问询时；我将帮您把电话转到问询处；I’ll put you through to the information desk.9) 来电方需要留言；A 请告诉我您的留言内容；Could you please give me the message , sir /madam?B 请放心，我一定将您的意思转达给X先生/小姐。

前台电话如何接听1．接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。

例如：“Hello, this is Information Desk.” 您好，这里是问询处。

“Information Desk speaking. May I help you?” 问询处，请问您要服务吗?2．打错电话时如果是外线打错时，可以回答：I am afraid you have the wrong number. 不好意思，您打错电话了。

This is the LI JIA Hotel, 2234-1156. 这里是丽嘉酒店，电话是2234-1156。

如果是总线转错内线时，可以回答：This is Room Reservation s. I’ll transfer your call to Restaurant Reservations. 这里是客房预约处，我帮您转接到餐厅预约柜台。

I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could youdial 2234- 1156, please. 不好意思，这是直接电话。

我们无法为您转接中式餐厅。

请您改拨2234-1156 好吗？3．当负责的工作人员不在时I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m. 不好意思，林先生现在外出。

他应该会在下午5点左右回来。

I am afraid Mr.Hao is on another line. Could you hold the line, please? 不好意思，郝先生正在讲电话。

请您在线上稍侯好吗？I’ll tell him to call you back when he returns. 他回来时，我会请他回电。

电话用语接听: Good morning/afternoon. IPO PANG.自报姓名：This is Merry speaking.May I help you?/What can I do for you?转接电话：Just a second./ One moment,please./ Hold on,please.I’ll put her on the phone./I will switch the line to him.I’ll put you through.别人不在：Sorry, he is not at his desk right now.Sorry,he is not in the office now.I’m sorry, he’s out right now.Sorry,I don’t know if he will come back today.后续处理：Do you want to leave a message?Would you like to leave a message?May I take your message?Could you call him later?Could you please call his mobile?Sorry, but I can give you his Email.留下信息：May I know who is calling?May I have your name please?How to spell your name?What campany are you from?Could you tell me your phone number and E-mail adress,please? 结束对话：Thank you for your calling.Thanks for calling.Nice to have your call.Pleased to talk with you.寒暄：Nice to meet you./How are you?回答问候：Fine.Thank you./Pretty well.Thanks a lot./Not bad./Couldn’t be better.其他客套话：How is your business?/ How are things going on with you?/ How is your family?告别：Talk to you later. / Take care./ Bye bye./ See you.回应感谢：You are welcome./ My pleasure.。

办公室英语：接听电话标准话术导语：外企办公室接听电话有很多要注意的事项和要求。

以下是人才网小编为大家整理的接听电话标准用语的办公室英语，欢迎阅读!1. And you are?你是?如果人家打电话来是要找你的上司：May I talk to your manager?(我能不能跟你们经理讲话?)这时你总不能糊里糊涂地就把电话拿给经理说，说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁。

最客气的问法是： Whom I am speaking with? 或是 Whom am I talking to?(我正在跟谁讲话呢?)但是人家一听是像我这种小毛头打电话找他们经理，他们就会用比较口语的说法：And you are?(你是?)如果人家这样问我，我就可以答：This is Benlin.像是 "And you are?" 这么口语的英文书上大概学不到，但这却是老美天天在用的句子，只怕你学了之后还不敢用。

其实真的不用怕，越简单的句子老美越听得懂，而且事实上 And you are? 这句话还有许多适用的场合，例如在公司的接待处 (reception)来访的客人如果说：I’m looking for Mr. Wolf. (我要找伍夫先生) 接待小姐就可以反问他：And you are?(你是?) 所以像这种简单又好用的句子大家一定要记起来喔!2. ABC corporation. May I help you?ABC 公司，我能帮你什么吗?这句话算是制式的讲法。

一般接起电话的人通常会先报公司的名字 "ABC corporation", 然后再说：May I help you?或是如果要更客气一点的话则可以说：How can I help you?(我该怎么帮你?) 因为这样的问法表示我该怎么帮你，而非我需不需要帮你?但基本上 May I help you? 跟 How can I help you?都很常见就是了。

酒店前厅接听电话的服务用语一、外线电话常用服务用语如“C i t i h o m eh o t e l,您好，城市之家。

”二、电话占线常用服务用语如“R e c e p t i o n,您好，总台”。

三、内线电话电话占线时，常用服务用语有“对不起，电话占线了”（I’m s o r r y,t h e l i n e i s b u s y.）“对不起，电话占线了。

您能否稍等一会儿，或者过会再打过来？”(S o r r y, t h e l i n e i s b u s y. W o u l d y o u p l e a s e w a i t a m o m e n t o r c a l l l a t e r?)“对不起，电话占线了，请问要留言吗？”（I’m s o r r y, t h e l i n e i s b u s y. W o u l d y o u l i k e t o l e a v e a m e s s a g e?）四、等候接通期间1、等候时的服务用语有“对不起，线路仍占线。

线路空了，我马上为您接通。

（S o r r y t o k e e p y o u w a i t i n g,t h e l i n e i s s t i l lb u s y.I’l l p u t y o u t h r o u g ha s s o o n a s p o s s ib l e.）2、“我会请××先生给您回电话，请把您的姓名与回电号码告诉我好吗？”（I’l l h a v e M r.××c a l l y o u b a c k a s s o o n a s h ei s f r e e.M a y I h a v e y o u r n a m ea n d t e l e p h o n e n u mb e r?）五、线路空了“让您久等了，××房间的电话接通了，请您讲话。

前台英文接待简单口语1. "Hi there! Isn't it great to say 'Welcome!' with a big smile? For example, when a guest comes in, you can simply say 'Hi, welcome to our place!' "2. "How about 'May I help you?' That's super useful! Like whena customer looks a bit lost, you go 'May I help you, sir/madam?' "3. " 'Please have a seat.' Such a nice thing to say! Say it when you want to offer a guest a place to sit, like 'Please have a seat and I'll be right with you.' "4. "Aren't 'Follow me, please.' words that make things easy? When guiding a guest somewhere, just say 'Follow me, please.' "5. "Can you imagine saying 'Here you are.' with a friendly tone? It's like when you hand something to a guest and say 'Here you are, sir/madam.' "6. " 'Is there anything I can do for you?' is a great question! For instance, you could ask a client 'Is there anything I can do for you today?' "7. "Doesn't 'Thank you!' make everyone feel good? Just like when a guest thanks you, you reply 'Thank you!' "8. " 'Have a nice day!' is such a warm thing to say! Say it as a guest leaves, 'Have a nice day, sir/madam!' "9. "How cool is it to say 'Sorry for the wait.'? When a guest has been waiting, you can say 'Sorry for the wait.' "10. " 'Enjoy your stay!' is a great way to end a conversation. Say it to a guest before they go off, 'Enjoy your stay!'My view is that these simple English phrases for the front desk can make a big difference in creating a good impression and making guests feel welcome and cared for.。

公司行政前台英语日常口语在现代化的办公环境中，英语无处不在。

作为公司行政前台，除了要具备良好的外貌条件和良好的服务态度之外，流利的英语口语也是必不可少的。

因此，本文将围绕“公司行政前台英语日常口语”展开讨论。

第一步，问候客人在办公室里，第一件事情就是问候客人。

简单的问候语可以帮助客人放松情绪，将他们从忙碌的日程中解脱出来。

比如：Good morning! May I help you? 早上好！需要我帮忙吗？Good afternoon! How may I assist you? 下午好！我能帮你甚么？Hello! How are you today? 喂，你今天怎样？第二步，接听电话在现代化的公司中，电话是公司内部和外部联系的常规方式之一。

因此，接听电话要流利地用英语开口，以便准确地了解客户的需求和问题。

例如：Good morning. This is ABC company. May I know who is speaking? 早安，这里是ABC公司，您是？Hello, this is ABC company. How may I assist you? 喂，这里是ABC公司，我能为你做什么？Good afternoon, ABC company. This is Julia speaking. May I help you? 下午好，ABC公司，我是Julia。

需要我帮忙吗？第三步，安排会议在公司行政前台通常会安排会议，最好是使用英语掌握商务礼仪，为商务会议打造一个更加专业的环境。

比如：Can you please let me know the agenda of the meeting? 你能告诉我会议的日程吗？Would you please tell me the name of the meeting room?可以告诉我会议室的名称吗?Can you tell me the time when the meeting will start? 你能告诉我会议何时开始吗？第四步，处理文件作为公司行政前台，日常工作也充满了各种各样的文件处理任务，必须要熟练掌握英语词汇才能更有效地完成工作。

外企办公室常用的接英语口语1. ABC corporation. May I help you? ABC 公司，我能帮你什么吗？这句话算是制式的讲法。

一般接起的人通常会先报公司的名字 "ABC corporation"，然后再说， "May I help you?" 或是如果要更客气一点的话那么可以说 "How can I help you?" （我该怎么帮你？），因为这样的问法表示我‘该’怎么帮你，而非我‘需不需要’帮你？但根本上 "May I help you?" 跟 "How can I help you?" 都很常见就是了。

不过如果是机器接的，那么听到的多半是这样， "Thanks for calling ABC corporation, if you know your party's last name or extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line." （感谢你打到 ABC 来，如果你知道你要找的人的姓或是分机号码，请按1，如果是想要本公司的简介或出版品，请按2，如果是要找总机，请按#，或是请别挂断。

2. And you are？你是？如果人家打来是要找你的上司， "May I talk to your manager?" （我能不能跟你们经理讲话？）这时你总不能糊里糊涂地就把拿给经理说，说不定人家是打来跟你经理勒索一百万的呢！所以通常我们一定要先确定打来的是谁。

最客气的问法是， "Whom I am speaking with?" 或是 "Whom am I talking to?" （我正在跟谁讲话呢？）但是人家一听是像我这种小毛头打找他们经理，他们就会用比较口语的说法， "And you are?" （你是？）如果人家这样问我，我就可以答， "This is Benlin."像是 "And you are?" 这么口语的英文书上大概学不到，但这却是老美天天在用的句子，只怕你学了之后还不敢用。

最常用的接电话英语口语大全近年来,英语继续教育的快速发展极大地促进了中国全民英语水平的提高,同时也推动了社会的繁荣进步。

小编精心收集了最常用的接电话英语口语，供大家欣赏学习!最常用的接电话英语口语11.接电话必备第一句：自报家门经典表达：Hello, ABC Company. This is XXX. How may I help you?您好，ABC公司，我是XXX。

有什么可以帮您吗?举一反三：Good morning. ABC Company. This is XXX speaking. May I help you?Thank you for calling. You’ve reached ABC Company. This is XXX.2.接电话必备第二句：Ta不在，请稍等片刻。

经典表达：XXX is not available at the moment. Could you hold for a few minutes please?XXX现在无法接听您的电话，您能稍等片刻吗?举一反三：XXX is with a client now. Would you mind holding for a moment?XXX is currently unavailable. Can you please hold for a moment?We’re experiencing a high volume of calls. Would you please hold?3.接电话必备第三句：我为您转接。

经典表达：I’ll transfer your call to XXX.我将为您转接到XXX.举一反三：I’ll transfer you over to XXX’s line.I’ll put you through.I’ll put XXX on the phone.I’ll get XXX for you.I’ll connet you.4.接电话必备第四句：稍后再打给您。

关于前台电话英语口语提高学生的英语综合应用能力,尤其是听说能力后,大家对英语口语能力的重视达到了前所未有的程度。

店铺整理了关于前台电话英语口语，欢迎阅读!关于前台电话英语口语篇一1. Hello, thank you for calling Bradford and Sons.您好，感谢您致电布拉德福家庭公司。

2. This is Tracy speaking, how may I help you?我是特蕾西，有什么需要我帮忙的吗?3. May I tell her who is calling?能告诉我您的名字吗?4. Can you please hold for a moment?请您先等一会儿好吗?5. I’ll check to see if she is available.我去看看她是否在办公室。

6. Would you like to leave a message for her?您愿意给她留个口信吗?7. How may I direct your call?您要转接哪里?8. I’d like to speak to someone about reservations.我想找负责预定房间的主管。

9. I can help you with that.我就能帮您的忙。

10. When do you expect him back in?你估计他什么时候能回来?11. Could you please spell your last name for me?请拼一下您的姓，好吗?关于前台电话英语口语篇二1. I would like to speak to your director of human resources,Ms. Jenkins, please.我想找你们的人力资源部主任詹金思小姐通话。

2. Just a moment, I’ll check to see if she is at her desk.稍等，我去看看她在不在办公室。

关于前台接电话英语口语英语是世界上普遍使用的语言,许多国家都在强化和改革基础教育阶段的英语教学,英语教学得到了极大的重视,尤其是初中英语口语教学也越来越受到关注。

小编精心收集了关于前台接电话英语口语，供大家欣赏学习!关于前台接电话英语口语1接电话喂!Hello. *英语中接电话的人先说“Hello”。

Hello. (喂!)Oh, hello. Is Mark there? (喂，马克在吗?)对，我就是。

Speaking. *对方要找的刚好是自己，就以这句“我就是”回答。

This is he. *女性用“This is she”。

This is Mr. Sato speaking. (对，我是佐藤。

)This is. *有点儿生硬的感觉。

是我呀。

It's me. *常用于像夫妻间关系非常亲密的场合。

ABC商务学院。

您有什么事?ABC Business College, may I help you? *公司等工作场所接电话时的一般对答方式。

个人家庭接电话时只需说“Hello”。

Thank you for calling ABC Business College.Can I help you?您是哪位?Who's calling, please?Who's speaking, please?Who is this, please?May I ask who's calling?Who should I say is calling?您想找哪位接电话?Who in particular w ould you like to talk to? *in particular“特别”、“尤其”。

他一直在等您的电话。

He's been expecting your call. * He's是He has的省略形式。

Expect“抱有希望地等待”。

您要找哪个铃木?Which Suzuki do you want to talk to?这儿有三位姓铃木的。

前台接待日常英语口语第一篇：前台接待日常英语口语前台接待日常英语口语前台接待日常英语口语 Part 1 Greetings问候1.Welcome to XXXX Hotel.I’m..., what should I call you, please? 欢迎光临XXX酒店。

我是...，请问我该怎么称呼你呢？2.Goodmorning/afternoon/evening, Sir/Madam.What can I do for you? 先生/女士，你好！请问我能为您做点什么？3.Myname is..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。

4.If youhave any problems, please feel free to contact us.如果你有任何需要，请随时联系我们。

5.Haveyou make a reservation ?Have you booked the room?Are you the vip? 请问有预订吗？请问你是会员吗？6.Whatkind of room would you like ? 请问您需要什么类型的房间。

7.Sorry,I don’t quite understand.对不起，我不是很明白。

8.I’mafraid we’ve fully booked for that time.抱歉，我们那个时段已给订满了。

9.It’sthe hot /peak/busy season ,you know ? 这是酒店业的旺季。

10.Excuseme ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？11.We canonly keep your table /room till … 我们能保留您的房间直到...12.Let meshow you to your room ,this way please.让我带您到房间，这边请。

办公室接电话英语口语英语现在已经发展成为一个在世界范围内使用最广泛的语言。

英语作为英美文化信息的载体和表现形式,一度深深地烙上了英美独有的文化印记。

小编精心收集了办公室接电话英语口语，供大家欣赏学习! 办公室接电话英语口语1电话留言Hello, it’s Marry available(有空)?你好，Marry现在有空吗?No, she’s in the meeting right now.不，她现在在开会。

Can you give her a message for me?你能帮我给她留个言吗?Certainly.当然。

This is Bob in the accounting, tell her I have her check.我是会计部得Bob，我这里有她的一张支票。

I’ll give her the message.我会转告她的。

办公室接电话英语口语2Making a Phone Call您好，XX公司。

您有什么事?XX Company.Can I help you?A: ABC Company.Can I help you?B: Yes,Mr.Lee,please.我是XX公司的XX。

This is XX of XX company.A: Hello,this is Sophie of P&G.B: Yes,how may I help you?请问XX在吗?/我找XX。

May I speak to XX?A: May I speak to Ms.Austin?B: Sorry,shes at lunch.留言的办公室日常英语口语leave a messageA: He isnt here now,would you like to leave a message? B: Please tell hI'm to give me a call.转告take a messageA: The manager is at the meeting,can I take a message? B: Please tell hI'm Tom called.请问您怎么称说?Who shall I say is calling?=May I have your name?=Whos calling,please?A: Who shall I say is calling?B: James Henry,from London.接电话get the phoneA: I'm busy now.Can someone get the phone?B: OK.I got it!接通…的电话put sb.onA: Could you put hI'm on?B: One moment,please.办公室日常英语口语表达为…接通电话put sb. throughA: Would you put me through?B: OK,Ill get you the person in charge.请不要挂断。

酒店前台接待日常英语口语酒店前台接待日常英语口语有哪些你知道吗?你对酒店前台接待日常英语口语了解吗?下面是yjbys 小编为大家带来的酒店前台接待日常英语口语的知识，欢迎阅读。

Part 1 Greetings 问候1.Welcome to XXXX Hotel. Im..., what should I call you, please?欢迎光临XXX 酒店。

我是...，请问我该怎么称呼你呢?2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you?先生/女士，你好!请问我能为您做点什么?3. Myname is ..., is there anything else I can do for you, just let me know.我叫...，如果需要我为您做些什么，请告诉我。

4.If youhave any problems, please feel free to contact us .如果你有任何需要，请随时联系我们。

5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip?请问有预订吗?\请问你是会员吗?6.Whatkind of room would you like ?请问您需要什么类型的房间。

7.Sorry,I dont quite understand .对不起，我不是很明白。

8.Imafraid weve fully booked for that time .抱歉，我们那个时段已给订满了。

9.Itsthe hot /peak/busy season ,you know ?。

基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。

1．自己要做什么事时，就使用May I ~May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开？May I see your passport, please?请让我看一下您的护照好吗？May I know your nationality, please?请问您的国籍是什么？2．麻烦客人时，可使用Could you ~Could you fill out the form, please?请您填写这张表格好吗？Could you write that down, please?请您写下来好吗？Could you draft the fax, please?请您写下传真的草稿好吗？Could you hold the line, please?请不要挂电话好吗？3．询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee?请问您要喝茶还是咖啡？Would you like to take a taxi?请问您要搭计程车吗？Would you mind sitting here?请问您介意坐在这里吗？** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。

When would you like to visit Foshan?请问您想要何时参观佛山？When would you like to have lunch?请问您想在哪里用餐？What time would you like to eat?请问您想何时用餐？Who would you like to contact?请问您想和谁联络？Which kind of room would you prefer?请问您喜欢哪一种房间？How would you like to settle your bill?请问您的账单如何处理？How long would you like to stay?请问您要逗留多久？How many tickets would you like to buy?请问您要买几张票？4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?Shall I draw the curtains?请问需要我把窗帘拉上吗？Shall I draw you a map?请问要我为您画一张地图吗？Shall I make the reservation for you?请问要我为您安排预约吗？（二）招呼语Good morning. (用于中午以前)Good afternoon. (用于中午至下午六点以前)Good evening. (用于下午六点过后)在这些招呼语的后面接句子，例如：Good morning, sir. Are you checking-out?早上好，先生，请问您要退房吗？Good afternoon, sir. Welcome to FOSHAN Electrcical Hotel. 中午好，先生，欢迎光临佛山电子宾馆Good evening, Ms. May I help you?晚上好，小姐，请问我能为您服务吗？后面也可以接上自己酒店名称、部门名称，如：Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。