铁路客运英语

铁路客运英语课程标准(总12页) -本页仅作为预览文档封面，使用时请删除本页-《客运英语》课程编码：【】课程类别：【专业基础课】适用专业：【旅游服务与管理】授课单位：【基础教学部】学时：【72学时】编写执笔人：【杨晓蓉】审定负责人：【】编写日期：【2014-1-12】审定日期：【】1．课程定位和课程设计1. 1课程性质与作用该课程以培养学生铁路客运实用英语服务能力为方向，在课程定位、教学内容方法，考试方法等方面中突出中职特点，密切结合行业和工作岗位需要补充教学与训练内容，为专业教学和铁路后备高技能人才培养服务。

课程设计思路该课程的总体设计思路是：以学生完成列车乘务员所需的工作任务和所应具备的职业能力为基础，打破以知识为主线的传统课程模式，转变为以能力为主线的课程模式。

2．课程目标（1）专业知识目标：通过本课程的学习，使学生熟悉问讯处，乘务组等各个列车乘务员岗位的操作流程和操作要求，掌握报站、安全注意事项介绍、服务项目介绍、发车词的英文版本等，达到列车乘务员职业标准的相关要求。

（2）社会能力目标：1）具备诚实、守信的职业精神；2）具备善于沟通、合作和富有爱心的思想品质；3）树立安全和服务意识；（3）职业能力目标在上述目标实现的基础上，形成职业能力目标：1）能正确办理旅客的检票；2）会正确处理旅客的行李；3）严格按照操作规程，无误的操作机车设备4）能进行行李不正常的处理；3．课程内容与教学要求第一单元座位等级1.教学内容(1)音标：元音[i:] [i] 辅音[p][b][k][ g][s][z][θ][ð](2)列车员与乘客之间问候、告别、介绍的常用句型和情景对话(3)火车座位等级的介绍(4)跨文化交际：关于中国、中国文化和中国人的对话(5)重点句型：!欢迎到中国来！!欢迎乘坐本次列车！I .希望您在这里玩的愉快。

’s您目前对北京的印象如何？a !祝您旅途愉快！?你能告诉我火车什么时候到北京吗？I’m .我是本车厢的乘务员。

高考英语道路交通标识类单词一、航空客运1.机场、航站楼机场Airport国际机场International Airport 航站楼Terminal第___航站楼Terminal___出发大厅Departure Lounge 〔Lounge可以省略〕到达大厅Arrivals Lounge〔CLounge可以答略〕换乘、中转大厅Transfer Lounge或Transit Lounge〔Lounge均可以省略〕航站楼出发层平面图Departure Level Map航站楼到达层平面图Arrival Level Map 2.航班信息航班信息Flight Information航班号Flight No.___出发航班信息Departure Flight Information〔可以简作Departure Flights 或Departure Information 或Departures〕到达航班信息Arrival Flight Information〔可以简作Arrival Flights 或Arrival Infor­mation 或Arrivals〕起飞时间Departure Time到达时间Arrival Time直达航班Direct Flight经停航班Stop over Flight国际、港澳台航班International and Hong Kong/Macau/Taiwan Flights3.售票、办票民航售票Airline Tickets或Ticketing电子机票Electronic Tickets或e-Tickets值机区域；办理登机区Check-in Area〔Area 可以省略〕值机柜台；办票柜台；办理乘机手续柜台Check-in Counters〔Counters可以答略〕自助值机；乘机手续自助办理机Self Check-in办理乘机手续；办票Check-in办理国际登机手续International Check-in办理国内登机手续Domestic Check-in起飞前40分钟停止办理乘机手续Check-in Closes 40 Minutes Before Departure4.候机、登机候机区域Waiting Area 头等舱候机室First Class Lounge〔Lounge可以省略〕公务舱候机室Business Class Lounge〔Lounge可以省略〕登机Boarding登机信息Boarding Information停止登机Boarding Closed停止办票Check-in Closed柜台关闭Counter Closed登机口Gate___号登机口Gate___登机桥Boarding Bridge请出示登机牌和身份证件Please Show Your Boarding Pass and ID 请留意您乘坐航班的登机时间，以免误机Please Pay Attention to Your Boarding Time优先登机Priority Boarding5.舱位、机上设施经济舱Economy Class公务舱；商务舱Business Class头等舱First Class头等舱/商务舱服务First/Business Class Service 应急门Escape Door或Emergency Door救生衣Life Vest或 Life Jacket氧气罩Oxygen Mask空中交通服务办公室Air Travel Service Office或 Air Travel Services〔用于Office 可以省略的场合〕6.转机、中转转机;换乘Transfer或 Flight Connections 经停Transit国际转机International Transfer 国内转机Domestic Transfer中转联程Connecting Flights转机旅客Transfer Passengers过站旅客；过境旅客Transit Passengers 7.通道自动步行道Automatic Walkway或Moving Walkway机舱服务员专用通道Crew Passage或Crew Only〔用于Passage可以省略的场合〕国内航班通道Domestic Flight Passage或Domestic Flights〔用于Passage 可以省略的场合〕国际航班通道International Flight Passage或International Flights〔用于Passage 可以省略的场合〕贵宾通道VIP Passage〔Passage可以省略〕8.其他机场巴士Airport Bus或Shuttle Bus 停机坪摆渡车Airside Transfer Bus或Apron Bus航空货运Air Freight二、铁路客运1.火车站及其设施火车站Railway Station客运站Passenger Station 货运站Freight Station候车楼；候车厅Passenger Terminal 或Waiting Hall或Waiting Lounge软席候车室Soft-Seat Passenger Waiting Lounge或Soft-Seat Passengers〔用于Waiting Lounge可以省略的场合〕专用候车室Designated Waiting Room到达出口Exit for Arrivals2.列车信息城际列车Inter-City Rail Service 动车组D-Series High-speed Train 高速动车；高铁G-Series High-Speed Train 直达特快列车Non-Stop Express Train特快列车Express Train快速列车Fast Train 临时旅客列车Extra Passenger Train 旅游列车Tourist Train普快列车Fast Passenger Train普客列车Regular Passenger Train 货运列车Freight Train铁路货运Rail Freight3.车厢、座席、车上设施硬卧车厢Hard Sleeper 或 Hard Berth 硬座车厢Hard Seat软卧车厢Soft Sleeper 或 Soft Berth 软座车厢Soft Seat餐车Dining Car邮政车Mail Car商务座Business Class —等座First Class二等座Second Class 普通席Economy Class乘务员室Crew Office或Crew Only〔用于Office可以省略的场合〕乘务员席位Crew Seat或Crew Only〔用于Seat可以省'略的场合〕紧急制动Emergency Braking4.售票、检票、验票火车售票Railway Tickets或Train Tickets预售10日内全国各线车票10-Day Advance Booking for All Destinations 磁卡票Magnetic Card Tickets 软纸票Soft Paper Tickets硬纸票Hard Paper Tickets三、轮船客运港口Port码头Pier客运码头Passenger Dock或Passenger Pier货运码头Wharf装卸码头Loading/Unloading Dock 观光船码头Sightseeing Cruise Dock轮渡Ferry车客渡〔包括火车〕Car Ferry水路货运Water Freight候船室Waiting Room轮船售票Boat Tickets渡船FerryBoat四、轨道交通地铁Metro或 Subway轻轨Metro或 Light Rail磁浮列车Maglev地铁〔或轻轨〕­­__号线Metro Line­­__地铁〔或轻轨〕车站Metro Station或Station地铁〔或轻轨〕换乘站Transfer Station或Interchange Station地铁〔或轻轨〕终点站Terminus或 Terminal地铁〔或轻轨〕换乘查询Metro Transfer Information地铁〔或轻轨〕智能导向综合信息系统Metro Service Information Query System 换乘__号线Transfer to Line__东西线East-West Line南北线North-South Line请在安全线内候车，车门未完全打开或关闭，不得触摸车门。

铁路客运英语试题及答案一、选择题（每题2分，共20分）1. What is the abbreviation for "Passenger Train"?A. PTB. PTOC. PTTD. PTA2. Which of the following is not a type of train?A. High-speed trainB. Freight trainC. Suburban trainD. Intercity train3. What does "D" stand for in train schedules?A. DepartureB. DestinationC. DelayD. Dining car4. Where can passengers usually find the train number?A. On the platformB. On the train ticketC. In the waiting roomD. On the train itself5. What is the meaning of "platform" in the context of railways?A. A raised structure for trains to pass overB. A place where trains are loaded or unloadedC. A raised area alongside the tracks where passengers board or alightD. A type of train6. What does "express" refer to in train services?A. A train that travels at high speedsB. A train that makes few or no stopsC. A train that carries mailD. A train that is always on time7. What is the term for a train that operates on a regular schedule?A. Charter trainB. Commuter trainC. Regular trainD. Special train8. Which of the following is not a reason for a train delay?A. Bad weatherB. Technical issuesC. Track maintenanceD. Increased passenger load9. What does "boarding pass" mean?A. A document that allows access to a trainB. A document that shows the train's routeC. A document that lists the train's stopsD. A document that provides information about the train's speed10. What is the term for a train that operates between two specific cities?A. Regional trainB. Intercity trainC. Local trainD. Shuttle train二、填空题（每题2分，共20分）1. The train is scheduled to _______ at 8:00 AM.2. Passengers are advised to arrive at the station at least _______ minutes before departure.3. Smoking is strictly prohibited in all _______ areas of the train.4. The _______ train is known for its comfortable seating and spacious interiors.5. If you need assistance, please contact the _______ desk at the station.6. The _______ train service runs every hour on the hour.7. The train will make a brief stop at the next station for _______ purposes.8. Please ensure your ticket is valid for the _______ you are traveling.9. The train conductor will _______ your tickets during the journey.10. In case of an emergency, pull the _______ cord located next to your seat.三、阅读理解（每题2分，共20分）Read the following passage and answer the questions that follow.Train travel has become an increasingly popular mode of transportation due to its efficiency, comfort, and affordability. Modern trains offer a variety of services to cater to different traveler needs, including dining cars, business class seating, and even sleeper compartments forlong-distance journeys. Trains are also environmentally friendly, emitting less carbon dioxide per passengerkilometer than cars or airplanes.1. What are some of the reasons train travel is popular?2. What types of services do modern trains offer?3. How are trains considered environmentally friendly?四、翻译题（每题5分，共20分）1. 请将下列句子翻译成英文："所有乘客必须在列车发车前至少10分钟到达站台。

Good morning/afternoon/evening! It is a great pleasure to stand before you today to talk about the significance and future of railway passenger transportation. As we all know, the railway has been an integral part of our lives for over a century, connecting people, cultures, and economies across the globe. In this speech, I will discuss the evolution ofrailway客运, its current status, and the exciting prospects for the future.Title: The铁路客运: A Journey Through Time and InnovationIntroduction:The railway has been a symbol of progress and development since the 19th century. It has revolutionized the way we travel, allowing people to traverse vast distances in a matter of hours. Today, railway客运 playsa crucial role in global transportation, contributing to economic growth, environmental sustainability, and social cohesion. Let us embark on a journey to explore the fascinating world of railway客运.I. The Evolution of Railway客运1. The Birth of the Railway:The first railway line was built in the United States in 1825,connecting Eri and Hoboken. This marked the beginning of a new era in transportation. Over the next few decades, railways spread rapidlyacross the world, connecting cities and enabling the movement of goods and people like never before.2. The Golden Age of Railways:The late 19th and early 20th centuries were the golden age of railways. The development of steam locomotives, the expansion of railway networks, and the introduction of luxury trains like the Orient Express and the Blue Train contributed to the popularity of railway travel.3. The Modern Era:With the advent of diesel and electric locomotives, the modern era of railway客运 began. This period witnessed significant advancements intechnology, comfort, and safety. High-speed trains, like the TGV in France and the Shinkansen in Japan, have set new benchmarks in railway travel.II. The Current Status of Railway客运1. Global Network:Today, railway客运 networks span the globe, connecting continents, countries, and cities. Europe boasts the most extensive network, followed by Asia and North America.2. Passenger Growth:The demand for railway travel has been on the rise, driven by factors such as environmental concerns, rising fuel costs, and improved comfort and speed. In recent years, railway客运 has experienced a renaissance, with passengers choosing trains over other modes of transport.3. Innovation and Technology:The integration of advanced technologies, such as GPS, Wi-Fi, and automated train control systems, has enhanced the efficiency and safety of railway客运. Additionally, the development of eco-friendly trains and the use of renewable energy sources have contributed to a greener future for railways.III. The Future of Railway客运1. High-Speed Railways:The future of railway客运 lies in the expansion of high-speed railway networks. Countries like China, India, and Russia are investing heavily in this sector, aiming to connect their major cities with high-speed trains.2. Urban Railways:Urban railway systems, including metro, tramways, and light rail, will continue to play a vital role in reducing traffic congestion andpollution in cities. The integration of these systems with long-distance railway networks will further enhance connectivity and accessibility.3. Sustainable Development:The emphasis on sustainability will drive the future of railway客运. Eco-friendly trains, renewable energy sources, and green construction practices will ensure that railways remain a responsible and sustainable mode of transportation.Conclusion:In conclusion, railway客运 has come a long way since its inception. From steam locomotives to high-speed trains, it has continuously evolved to meet the needs of a growing world. As we look to the future, it is evident that railway客运 will continue to play a crucial role in connecting people, fostering economic growth, and protecting our environment. Let us embrace the opportunities that lie ahead and ensure that the railway remains a symbol of progress and innovation for generations to come.Thank you for your attention, and I hope you have enjoyed this journey through the world of railway客运.[End of Speech]。

Warming upA.1. b2. c3. d4. aB.1. departure station2. departure time3. ticket price4. ID number5. destination6. seat number7. seat class8. passenger’s name9. QR code 10. train numberC.上铺upper berth 中铺middle berth下铺lower berth 高级软卧luxury soft sleeper软卧soft sleeper 硬卧hard sleeper商务座business class seat 特等座VIP class seat一等座first class seat 二等座second class seat软座soft seat 硬座hard seat无座standingD.1. twelve o’clock2. one o’clock3. two o’clock4. four o’clock5. three o’clock6. five o’clock7. six o’clock8. seven o’clock9. ten o’clockTesting Your EarsA.name, train, thank you, whenB.1. do2. name3. ticket office4. sign5. BeijingC.1. tea2. Here you are3. glad to meet youReadingExercisesA.1. ideal2. offered3. available4. located5. affordable6. Relax7. overnight8. optionsB.1. F2. F3. T4. T5. FC.1. 商务座对乘客来说，是理想的选择。

2. 一些高铁上有VIP坐席，这些坐席不豪华，但是却很舒服。