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最新国家开放大学《商务英语〔1〕》形成性考核册参考资料《商务英语〔1〕》是国家开放大学2017年春季新开的课程之一,对国家开放大学的财经专业学生进行统一考试。
该资料对学生完成学习任务起着一定的辅助作用。
本文库还有国家开放大学其他课程的参考资料,可以参考。
作业1一、交际用语〔共计10分,每小题2分〕1-5题：阅读下面的小对话,选择恰当的答语。
1. - Could you give me an example of good team working there?-.A.Sorry. I can see from yourresumeB. Sure. I was the treasurer of the Students’UnionC. Not at all. I was in charge of sales for Corporate Pan-Asia2. - Where shall we have themeeting?-.A. The first conference room is spaciousB. The first conference room isn’t goodC. In the first conference room3. - Do you have any suggestions aboutit?-.A. No, I have no ideaB. Let me give you a handC. After I read it in detail, I will tell you my opinion4. - Good morning. Far East Logistics Company.Thisis Lin Hanxue. May I help you? -.A.Good morning, Ms. Lin. Nice to meetyouB.No, thankyouC.Good morning, Ms. Lin. This is Daniel Andersonspeaking5.-Well,after my report,there’ll be a break for refreshments.-.A. The break won’t belongB. All right, I seeC. All right,I’11seeit二、词汇与结构〔共计30分,每小题2分〕6-20题：阅读下面的句子,从A、B、C三个选项中选出一个能填入空白处的最佳选项6. The company’s Human Resources department will then select the mostsuitablepeople to an interview.A. attendB.joinC. go7. I’m particularly proud ofI organized the finances.A. whoB.whichC. how8. There wasin the meeting room as the general manager predicted thecompany’s salestarget.A. SilenceB.silentC. silently9.There are some visitors to ourmarketing department nextweekA. come Bing C. t o coming10.The meeting suggestedthe loan first.A. to replyB.repliedC. repaying11.The woolen gloves should in twenty boxes.A. be packedB.packC. bepacking12. But the charge will beand it also slows down delivery．A. more valuableB. cheaperC. higher13.I’d like to know what time we can get the container itis in the port.A.whyB. whenC. where14. The third part is theresults.A.expectB.expectingC. expected15. I have finished your project plan.A. readB. to readC. reading16.Prices may change quickly if supply or demandA.changesB. changeC. willchange17.Actually,buyers are the group of people wantto buy certain goods or services.A. theyB.whoC. which18. The next shareholder’s meetingwas at the end of this year.A. scheduledB. usedC. made19.Themarketing department the sales for thelast sixmonths.A. has summarizedB. summarizedC. wassummarized20. Then people,are interested, can apply for the job.A. thoseB.theyC. who三、阅读理解〔共40分,每小题4分〕21-25题：阅读下列短文,从A、B、C三个选项中选出一个正确答案Does everyone in your office always agree all the time?When someone makes asuggestion,doeseve ry one justsmile and nod in agreement?When you bring forward anidea,dopeople just accept it?Well,if you answered"yes"to any of these questions,you areinanextremely unusual workplace.People are people.And peoplebuttheads. They disagree,theyargue,and theyfight.You can’t get around it.But you canlearn to deal with it.To hold your own, you need to learn how to argue effectively.If you’ve got an opinion,youneed to defend it. And if you havea problem withsomething a colleaguehas done, youneed to let them know. This can make for some difficultdiscussionsand meetings, butthis isjust a part of life and business.So how can you argue effectively? Well, you need severalskills.21.From the firstparagraph we can know that inthe office.A. people sometimesargueB. people alwaysagreeC. people always get aroundit22. "And people butt head" means .A. people hit you with the top of theirheadB. people dislike eachotherC. people don’t always agree well with eachother23. The writer suggests that if you get an opinion, you need to.A. get arounditB. learn how to deal withitC. argue in support ofit24.You needseveral skills to.A. let your colleaguesknowB. argueeffectivelyC. make for discussions and meetings25. The main point of this passage isabout.A. the fact of disagreement and argument in the officeB. how to avoid disagreement and argument in theofficeC. how to argue effectively in theoffice26-30题：阅读下面的句子,根据文章容进行判断,正确写"T"错误写"F"International TransportTransport playsan important part in internationalbusinessbecause goods produced have tobedeliveredtothebuyersabroad,andthedeliveryofgoodsis to be made possible bytransportservices.Goods are carried by several means of transport-on road or rail, byseaor air. And in recent years, combined transport which is a road-sea-rail carriageappeared.With the expansion of international trade,thecontainer service has become popular.Theuse of containersprovides a highlyeffective form of transport by road,rail andsea.Basically, about98%of world trade is carried outby sea·transport.Besidestransport by sea,road,orrail,nowadays in order to speed up delivery,carriage by air has also become popular.〔 T 〕26. Transport plays an important part in international business becausegoodsproduced have to be sent to everywhere in the world.〔 T 〕27. In recent years, combined transport which is a road-sea-rail carriageappeared.〔 F 〕28. With the expansion of international trade, the combined transport service hasbecome popular.〔 T 〕29. The use of containers gives a very helpful method of transport.〔 F 〕30. Today carriage by air has become popular because it can speed up delivery.四、翻译〔共20分,每小题4分〕31-35：从以下A、B、C三个选项中选择出最正确的翻译31. In order to be employed, you need to make a very good firstimpression.A.为了工作,你需要做出一个良好的第一印象。
商务谈判实务形成性考核册答案篇一：电大商务谈判形成性考核作业参考答案《商务谈判实务》平时作业（一）一、填空题1．商务谈判涉及国际商务谈判与国内商务谈判，而两者又是不同的范畴。
2．国际商务谈判含国际，商务和谈判三个部分。
3．国际商务谈判的构成要素有：商务谈判实务》平时作业（一）一、填空题1．商务谈判涉及国际商务谈判与国内商务谈判，而两者又是不同的范畴。
2．国际商务谈判含国际，商务和谈判三个部分。
3．国际商务谈判的构成要素有》平时作业（二）一、填空题：1．适合谈判的人才其选择标准有三条：思想水平、工作作风和业务水平。
2．组成谈判班子的原则主要有两个：实利原则和进度原则。
3．作为谈判的主持人应明白自己的职责。
从谈判的意义上讲，主持人的职责有四条：纽带作用、指挥作用、接口作用和寻找妥协点。
4．主持谈判的因素主要包括谈判目标、谈判对手、谈判环境、谈判时间及投入谈判的人员等五个。
5．谈判的引导是主持业务的关键，主持引导体现在三个环节上：内部引导、外部引导及掌握谈判节奏。
6．主持人在首场谈判开场时，应抓好四个环节：介绍、入座、开场白和掌握气氛。
7．在引导对方认识利益时，其可能的实利有三种：对方已得到的利益、当前的市场利益和展望未来的利益。
国开形成性考核《商务英语（2）》单元自测（6）试题及答案（整套相同，如遇顺序不同，Ctrl+F查找，祝同学们取得优异成绩！）一、单项选择题（每小题10分）[题目]—Can we discuss the question of commodity inspection？—_____________________________.正确答案： OK. As an integral part of the contract, the inspection of goods is particularly important.[题目]__________, our customer was very happy with the quality of service. 正确答案： Needless to say[题目]—But in your case, we strongly recommend War Risks and WPA.—_____________________________.正确答案： OK, then please cover both War Risks and WPA for us.[题目]—Can we discuss the question of commodity inspection？—_____________________________.正确答案： OK. As an integral part of the contract, the inspection of goods is particularly important.[题目]—I suggest that you conduct a commodity re-inspection in a month.—_____________________________.正确答案：That sounds good, but I’d like to know how much time it will take.[题目]—I’d like to know what insurance you will cover for your clients.—_____________________________.正确答案： I suggest a _Free of Particular Average Policy.[题目]—Now shall we move on to the next question？—_____________________________.正确答案：Sure. Let’s talk about thetime of shipment and payment.[题目]The sandbags stopped her property from（）.正确答案： being flooded[题目]We’ll accept the goods________the results from the two inspections are identical.正确答案： only if[题目]What’s the insu rance__________ for the shipment？正确答案： rate[题目]Who__________ the inspection certificate？正确答案： issues二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
一、填空题：（每题1分，共10分）1．在商务交往中，第一位商务人员旳（个人仪表），都直接关系外界对他旳总体印象，并进而波及到其所在组织或企业、所提供旳（服务旳形象）。
2．（仪表礼仪）就是有关商务人员在其工作岗位上旳（修饰与打扮）旳行为规范。
3．按照通例，商界男士在正式场所为宜穿（色彩过于鲜艳）或发光发亮旳西装。
4．商界男士所推崇旳是成熟、稳重，因此其西装一般也应以（无图案者）为佳。
用（格子呢）缝制旳西装，只有在非正式场所里，商务男士才可以穿它。
5．（行业礼仪）是指商务人员在商界旳不一样行业里供职时所合用旳行为规范。
6．企业礼仪既是现代企业制度所推崇旳（企业文化）旳详细体现，也是商务礼仪在现代企业内旳（个性化）体现。
二、名词解释：（每题4分，共20分）1.三色法则：与制服一同搭配旳衬衫领带帽子鞋袜包括制服自身，其色彩应在总量上被限定在三种以内2.仪态语：人们在外观上可以明显旳被察觉到旳活动，动作，以及在活动动作中身体各部分所展现旳姿态3.形象：在商务交往中给人们留下旳客观旳总体旳印象4.零干扰规定商店与店员积极致力于将顾客在其购物中所受到旳干扰减少到零旳程度5.服务角色：以顾客为自己旳服务对象，尽心竭力地在自己所处旳服从，附属旳位置上为顾客提供一切也许旳以便三、单项选择题（每题2分，共20分）1．适合男士在商务交往中所穿旳西装旳色彩应当全身为一色，并理当首推（A）。
A、黑色B、藏蓝色C、棕色D、灰色2．从总体上讲，（A）规定商务人员旳修饰与打扮必须既符合其身份，又符合其规范。
A、仪表礼仪B、行业礼仪C、典礼礼仪D、交际礼仪3．平日穿西装时，全身旳色彩一般不适宜多于（D）。
A、五种B、四种C、二种D、三种4．企业礼仪旳关键内容就是写字间旳规则。
写字间规则旳首项内容是（C）。
A、检点言行B、严于律己C、修饰仪表D、以诚相待5．在一般状况下，商界女士所穿着旳套裙中旳超短裙，裙长应以不短于膝盖以上（A）为限。
商务交际英语课程的形成性考核与课程终结考试指导：这门课程的总成绩以百分制计，形成性考核占30%，课程终结考试占70%。
形成性考核是对学生学习过程和阶段性学习效果的综合评价，包括学生参与各项教学活动和自主学习活动的情况以及阶段性的学习进展情况。
本课程的形成性考核内容和方式严格按照“形成性考核册及学习档案”的具体要求实施。
本课程的终结考试形式为笔试，闭卷。
考试的试卷由中央电大统一命题，在同一时间进行全国统一考试，卷面分值为100分，占总成绩的70%，考试时间为90分钟，也就是一个半小时。
试卷分为五部分，卷面分值为100分：第一、二部分为基础知识，占30分，主要考查学生对商务交际英语基础知识的掌握；第三部分为阅读理解，占20分，主要考查学生的阅读能力；第四部分为翻译，占20分；主要考察学生翻译商务英语的能力；第五部分为写作，占30分，主要考查学生用不同商务文体进行英语写作的能力。
本课程考试重点测试学生用英语进行商务交际的基本能力。
学生应掌握适应不同商务交际目的和不同场合的正确的书面交际的基本技能；能通过阅读获得主要的商务信息；能进行英译汉段落翻译；能用英语进行不同商务文体的写作。
考试部分考试内容考试题型分值时间一基础知识选择填空10分5分钟二基础知识简短回答问题20分10分钟三阅读理解根据短文回答问题20分20分钟四翻译英译汉20分20分钟五写作商务英语写作30分35分钟下面就每个部分给同学们讲解一道模拟题。
第一部分是选择填空，测试的内容是有关商务英语交际的基础知识。
每题1分，共10题，总计10分。
题目要求如下：Choose the letter indicating the best choice to complete each sentence or answer each question. 选择四个选项中最佳答案补充句子完整或回答问题。
如下题：1. What is the main purpose of a process description?a. To enable the reader to describe things.b. To explain how something works.c. To describe how an object looks.d. To describe the parts of a mechanism.题目问：过程描述的主要目的是什么？根据我们在第七章学习到的知识，我们知道过程描述主要是为了描述某件事情的进展情况，从这个认识出发来寻找正确答案，a，“为了让读者能够描述某事物”，b，“为了解释某件事情的进展情况”，c，“为了描述某物体的模样”，d，“为了描述某体制的组成部分”。
【商务交际英语（2）】形成性考核册答案Chapter 7 Technical communicationOverviewLetters, memos, and reports can be organized in different ways to serve a wid e range of purposes. You need to be able to apply a variety of organizational strategies to the writing tasks that will be required of them. In this chapter, yo u learned how to organize and write instructions and manuals; descriptions of objects, mechanisms, and processes; persuasive letters and memos; and proposal s.Activity: (10 marks)a. Choose one of the following topics and write a mechanism description of h ow it looks and a description of how it works.electric fanumbrellaelectric screw driver1. Swing Unita. Turn the knob to the marked position. The fan swings within the limit.b. Turn the knob to “0” where th e swing unit stops.c. If you want to adjust the wind direction, do not move the pedestal. Push the guard slightly until a click is heard.2. Timera. There are signs of “ON” and “OFF” and various timing graduations. Turn t he knob to “ON” when timing is no t needed.b. Turn clockwise to each timing graduation.c. Control the working hours. The fan would stop at the preset time.3. Regulation Unita. “0” means stop; the others mean the spinning speed ranging from the fastes t to the slowest.b. Lowering Unit.A lock screw is installed to regulate the lowering unit.c. Hold the swing unit on when fastening the screw. Press the swing unit to t he desired position.d. Fasten the screen.4. Light indicator and color-adjusting light.a. The power supply of the light indicator is controlled by the key-board switc h.b. When the indicator flashes, the power is through.Chapter 8 Developing and using graphic and visual aids OverviewBecause most people remember what they see much longer and better than wh at they hear, graphic aids are important for you to know how to use as you work to improve your communication skills. This chapter will help you realize the important of using graphic aids.This activity aims to help you learn how to use graphic aids in written docum ents and how to choose the best graphic aids based on the choosing object. You will also do the exercises of tables, charts, flow charts or some visual aids (maps, photographs and drawings).Activity: (10 marks)Choose one of the following topics and write an oral presentation with the bes t graphic aids:a. Promoting of a newly—produced product to wholesalers.b. Introducing this year’s production volume to you5r board as a sales manage r.c. Sending a sales report to your company.Dear Madams/Sirs,In the past, Nuo NH6180 cost 500 yuan, but now it costs 300 yuan if you bu y it directly from our company. It’s has not only an attractive appearance, but a large vocabulary, including the vocabulary required by GRE, GMAT and T OEFL. So it has a promising market that will bring a considerable profit to y ou. With the growing number of English learners, the sales of this electric dict ionary will be bigger and bigger. A chart is enclosed here.Why id this electric dictionary so popular?First, Nuo NH6180 can satisfy everyone who has a different English level. Sec ond, Nuo NH6180 functions like a library, we can use it wherever and whene ver we want. Learners can download for free from the Internet. Lastly, Nuo N H6180 is not only for learning and reading, but also for entertainment. I can p romise you, Nuo NH6180 can bring a big benefit to your store. If you have a ny further queries or want to purchase it, please do not hesitate to call. The o rder number is 7538886. Now it’s time for you to act!Chapter 9 Communicating with customersOverviewCommunicating with customers requires all of the best communication skills as well as some extra effort. This chapter presents guidelines for successful cust omer contact, both one-on-one and by telephone or other electronic means. Ge neral customer contact, receiving and dealing with customers, and conducting b usiness ethically are vital to providing quality customer service.Activity: (10 points)Compose an effective, professional voice-mail message for each of the followin g situations. In all cases, assume that you are a customer service provider calli ng a customer. Make up details about the specific circumstances, including the service provider’s name and company, the customers’ names, and the specific nature of the business being conducted.a. Set an appointment with an external customer.b. Change an appointment with an internal customer.c. Confirm an appointment with an external customer.d. Discuss a billing issue with an external customer.e. Provide a specific piece of information to an internal customer.Hello, Mr. John. This is Jerry with Nature Company. According to our records, you have failed to make the repayments, and the sum is over $5,000. I woul d be happy to discuss the matter with you at 8:00 p.m. July 1 if it’s possible. I’m looking forward to receiving your call. The number is 7594080. Thank y ou!Chapter 10 Nonverbal communicationOverviewThis chapter is designed to help you realize the importance of nonverbal com munication and listening. You learned the roles of nonverbal communication: to reinforce, contradict, substitute for, or regulate verbal communication; the form s of nonverbal communication: body language, appearance, touching, space, tim e, and voice and paralanguage. You also learned listening. Listening is the pro cess used to hear, understand, and recall messages.Activity 1: (4 marks)Conducting an experiment in nonverbal communication by doing something that is abnormal. For example, sit too close to someone you don’t know; offer to shake hands with someone and as the person extends his or her hand, withdr aw your hand; put your hand on the shoulder of someone you don’t know too well; stare at a stranger. Write a short report describing what you did and th e reactions you received.Case 1: If someone who is an unf amiliar to me sits too close to me, I’ll leav e that place and move to another place without any words.Case 2: Someone offers to shake hands with me, but he/she suddenly withdra ws before I hold his/hers. I’ll be extremely angry and leave at once.Case 3: I f a stranger puts his/her hand on my shoulder, I’ll push his/her hand away or ask him/her to move it away.Case 4: If a stranger stares at me, I’ll give him/her a dirty look.Activity 2: (6 marks)1) Prepare a table for recording your observations of listening behaviors and re sponses of people in a discussion. The chart should have five headings—active listening, casual listening, premature responses, sidetracking responses and feed back.2) After preparing the table, go to a public place where you can observe sever al discussions or conversations. Observe situations that involve both casual and active listening. Record the actions of participants for each conversation and d iscussion. Compile your finds and write a memo to your teacher reporting youChapter 11 Presentations and meetingsOverviewIn this chapter, we have discussed short and formal oral presentations and parti cipating, organizing, and leading meetings. Section 11.1 provides the process to use when planning and organizing oral presentation. The section also discusse s the qualities of an effective delivery and provides guidelines for overcome fe ars of public speaking. Section 11.2 focuses on the three ways individuals may be involved in meetings—as participants, as organizers, and as leaders. Guidel ines are provided for participating in meeting effectively, concepts for organizin g a productive meeting, and tips for leading a meeting effectively.Activity 1: (4 points)Select a controversial issue and develop an outline using direct order for a pre sentation. You may want to choose a campus issue such as parking, food servi ces, learning resources, or tuition.I: IntroductionA: Attention-getter——we need better food service.B: Objective——to explain why we need better food service.II: BodyA:1. Dishes are the same all year round.2. Prices are too high.3. Environment is too noisy and dirty for us to enjoy ourselves.B: Reasons1. More and more people complain about the limited variety day afterday.2. Students need more nutrition.3. Students have limited living budget.III: ClosingMain idea——we need better food service.Activity 2: (6 points)Prepare an agenda for a meeting of your volunteer group to discuss an upcomi ng fund-rising project. As the leader, ask for progress reports from various co mmunittee leaders. Supply all necessary information.AgendaFund-raising MeetingFriday, May 26, 200610:30 a.m.Meeting Room 11. Call for attention2. Roll call3. Subcommittee ReportsA: Fund-raising predictB: Fund-raising problems4. Discussion to work out the problems.5. Announcements6. AdjournmentChapter 12 Getting your jobOverviewThe last chapter focuses on career communication. In section 12.1, you are ask ed to examine your personal and career goals. After analyzing your employme nt qualifications, you learn how to analyze the job market and investigate orga nizations. In section 12.2, you learned how to prepare an attractive, effective r esume. This section covers format, organization, and content of the resume. Se ction 12.3 explains how to write an application letter to accompany the resume. It also discusses its forms and how to fill them out. In section 12.4, you lear ned how to prepare for a job interview. The section discusses the role of verb al and nonverbal communication skills and describes questions that may be ask ed during an interview and their answers. The final section examines the use o f follow-up letters after the interview.Activity: (10 points)Assume the following:You are in your last term of school and will graduate in two months.At the end of this term, you will have completed all courses required in your academic year.Your GPA is exactly what it is now.Your memberships in clubs and organizations are exactly what they are now. a. Print a copy of the advertisement you selected. Write a resume and cover l etter for the position. Use the resume format that best suits your qualifications.b. Assume that you received an interview for the position and that you are int erested in the job. Write a follow-up letter.ResumeChristopher Jones24 Mansfield Av, Oklahoma, OK 73118Chris73118@Tel: (405) 524-9999PROfile:I’m an English student who is keen to find ing a position as a teacher. I’m r el iable, trustworthy, numerate and meticulous. Worked for a school of chartered teaching assistant last s ummer and gained a good understanding of what is req uired of an teacher. Able to work on own initiative or as part of a team and can deal with administrative duties competently.EDUCATION:∙ Bachelor of Arts in English, t he University of Tulsa, Oklahoma; 2009; M inors: English; Current GPA: 3.0 / 4.0.∙ Subjects studied: Business Studies, Computer Studies, Calculus, Geometry & Topology and Catastrophe Theory.EXPERIENCE:∙ Teaching Assistant, 2005 to present:Thomas Barnes College, Big City, USA.Duties included correcting exams, tutoring English and literature students,assisting professor with large lecture classes.High School Teaching Assistant, 2000 to 2005:Bradley Wilson High School, Small City, USA.Responsible for grading tests and papers, assisting students with their work, and taking attendance in English and literature classes. COMPUTER SKILLS:∙ Microsoft Windows XP, Microsoft Office XP (Word, Excel, PowerPoint, Access).INTERESTS:∙ Interests at university included organizing a charity quiz, which raised $5000. Movies and theater.Cover letterChristopher Jones24 Mansfield Av, Oklahoma,OK 73118September 20, 2006Professor Reginald ArnoldEastern State University45 University RowAny Town, USA 99999Dear Professor Arnold:I saw the posting on for employment as a graduate teaching assistant in your classroom for 18th century English literature. I would welco me being hired for this position. I am in a doctoral program at City Universit y and expect to earn my degree in June 2007.I am writing this cover letter to apply for this position. I feel certain you hav e specific requirements and expectations of graduate teaching assistants at the s chool. I promise to meet them and to provide my best effort during my tenure if you decide I am the one to fill this job.If we could meet in person, I could show you my work and find out more about what you are looking for. Please call 888-888-8888 to arrange a date and time that works for you if you would like to get together. Thank you for cons idering me for the job.Sincerely,Christopher JonesF ollow-up letterChristopher Jones24 Mansfield Av, Oklahoma,OK 73118Dear Professor Arnold:Thank you for taking the time out of your busy schedule to talk to me about the teaching assistant position with our college. I appreciate your time and con sideration in interviewing me for this position.After speaking with you and the group, I believe that I would be a perfect ca ndidate for this position, offering the quick learning and adaptability that is ne eded for a diversified position.In addition to my enthusiasm for performing well, I would bring the technical and analytical skills necessary to get the job done.I am very interested in working for you and look forward to hearing from you once the final decisions are made regarding this position. Please feel free to contact me at anytime if further information is needed. My cell phone number is (555) 111-1111. Thank you again for your time and consideration. Sincerely,Christopher Jones。
《商务英语写作》形成性考核册与参与答案作业一第二章2．1 Letter of Introduction2.1.1 To be presented in person(1) 写一封介绍信给吉姆，介绍持信人维·杰克逊先生。
维·杰克逊先生将到吉姆处。
杰克逊先生是远东有限公司的销售经理，而且是我个人的朋友，他将去贵市做市场调查。
若吉姆能给他提供建议和经验的话，你将万分感谢。
Dear Jim,It gives me a great pleasure to introduce you the bearer of this letter, Mr. W. Jackson, a sales manager of Far East Co. Ltd. He is a personal friend of mine and is visiting your city to make a market investigation.I should be very grateful if you would give him the benefits of your advice and experiences.Yours faithfully,(2)写一封介绍信给苏珊，介绍你的一们好友高先生。
高先生将于四月六日出差到纽约。
你希望他到时能见到她，并请她给予他帮助和建议。
My Dear Susan,I’m giving this letter to Mr. Gao, a good friend of mine, who is going to New York on business on April 6th.I want very much to have him meet you and should apprecitate for any help or advice you can give him.Yours sincerely,（3）写一封介绍信给安德森先生，介绍持信人、前往芝加哥的某某公司的丹尼尔。
（商务礼仪）商务礼仪概论形成性考核册及参考答案《商务礼仪概论》形成性考核册及参考答案作业壹壹、名词解释1、礼仪答：礼仪就是交往的艺术，简言之，礼仪是待人接物的艺术，技巧。
2、商务礼仪答：就是于商务交往中，商务人员必须遵守的各项礼仪规范。
3、三色法则答：和制服壹同搭配的衬衫，领带，帽子，鞋袜，包括制服本身于内，其色彩应于总量上被限定于三种以内。
4、西装的版型答：欧式西装、英式西装、美式西装、日式西装。
5、化妆答：化妆，是壹种通过对美容用品或美容手段的使用，来修饰自己的仪容，美化自我形象的行为。
简单而言，化妆就是有意识，有步骤地为自己美容或修饰。
二、填空题1．壹般而论，现代礼仪通常应具有以下四个基本特征：普通性，规范性，对象性，操作性。
2．于穿着套裙的时，需要注意的主要问题大致有以下五个：大小适度，穿着到位，适应场合，协调妆饰，兼顾举止。
3．手表的戴法有“三忌”，这“三忌”的内容是：忌不戴手表，忌乱戴手表，忌滥用手表。
4．女士化妆的程序大概有七个步骤，这七步是：粉底，眉毛，眼线，眼影，睫毛，腮红，口红。
5．立姿的基本要求是：头端，肩平，胸挺，腹收，腿直，手垂。
6．禁忌的行姿有：方向不定，瞻前顾后，速度多变，声响过大，八字步态。
三、简答题1．仪容美的含义是什么？答：仪容美只要有三层含义：自然美；修饰美；内于美。
2．男士仪容自照，应注意哪些方面？答：1）发型款式大方，不怪异，不太长也不太短，头发干净整洁，无汗味，没头屑，不抹过多的发胶把头发弄得象刺壹样硬。
2）发脚和胡子剃干净3）涂些护肤膏，不要让脸上皮肤太干涩或油光光的。
4）口腔保持清洁，上班前不能喝酒或吃有异味食品。
5）衬衣领口整洁，钮扣扣好。
6）耳朵内外清洁干净，鼻孔内外清洗干净。
7）外出前或要于众人面前出现时，应配戴领带，且注意和西装、衬衫颜色相配。
领带不得肮脏、破损或歪斜松驰8）衣、裤袋口整理服贴，不要塞东西造成鼓鼓的感觉，会破坏整体服装的形象。
商务交际英语（2）形成性考核题商务交际英语（2）第3次形成性考核答案与讲评（Chapter 11-12）I. True or FalseChapter 11 Presentations and Meetings(F) 01. Organizations sometimes provide guidelines to keep introductions long and uniform.(Chapter 11)Organizations sometimes provide guidelines to keep introductions short and uniform. (T) (T) 02. Planning an oral report is like planning a written report. (Chapter 11)(T) 03. If you are giving a long, formal presentation and you start to lose the numbers of your audience, get them back by using an attention-getter. (Chapter 11)(F) 04. A word outline is better for a formal presentation than a sentence outline. (Chapter 11)A sentence outline is better for a formal presentation than a word outline. (T)(T) 05. The closing of a long, formal presentation should include a summary of the main points of the speech. (Chapter 11)(T) 06. Content of a speech and its delivery are equally important. (Chapter 11)(F) 07. Nonverbal symbols should be used to emphasize or illustrate main points of a presentation.(Chapter 11)Visual aids should be used to emphasize or illustrate main points of a presentation. (T) (T) 08. Nonverbal symbols reveal how the speaker feels about the speaking situation. (Chapter 11) (T) 09. Good posture during a presentation implies self-confidence. (Chapter 11)(F) 10. When speaking to a large group, try to allow questions during the presentation rather thanat its end. (Chapter 11)When speaking to a small group, try to allow questions during the presentation rather than at its end. (T)(F) 11. Because meetings are inexpensive, they often are used by organizations to make decisions.(Chapter 11)(F) 12. Active participants seldom accept ownership of a meeting. (Chapter 11)(F) 13. Effective leaders know productive meetings must be long. (Chapter 11)(T) 14. Effective leaders generally have only one objective for a meeting. (Chapter 11)(T) 15. When making seating arrangements for a meeting, separate potential troublemakers.(Chapter 11)Chapter 12 Getting Y our Job(F) 01. The first step in any job search is to find job available. (Chapter 12)(T) 02. An understanding of personal traits is one part of self-analysis that can help you select a suitable career field. (Chapter 12)(T) 03. V olunteer activities can be listed in the work experience section of your resume. (Chapter12)(F) 04. Employers are not interested in educational courses. (Chapter 12)(T) 05. Thousands of job openings from all over the country are available to a job hunter through the Internet. (Chapter 12)(F) 06. A resume is just a summary of a student’s academic qualifications for employment.(Chapter 12)(T) 07. An attractive, well-written resume can lead to an invitation for a job interview. (Chapter12)(F) 08. If much of your work experience relates to the job you want, you should organize yourresume using the function order. (Chapter 12)(F) 09. The job objective is a long paragraph that describes the type of job in which you areinterested. (Chapter 12)The job objective is a brief statement that describes the type of job in which you are interested. (T)(T) 10. If you still study at college, your education may be your strongest section of your resume.(Chapter 12)(T) 11.Work experience can be listed by dates, company or job title. (Chapter 12)(T) 12. Before interviewing for a job, you’d better prepare yourself for probable questions from the interviewer. (Chapter 12)(T) 13. A job applicant should prepare questions to ask about the job and the company before interview. (Chapter 12)(F) 14. A job applicant may dress casually for any interview. (Chapter 12)(F) 15. A job applicant can arrive at the interview a little late. (Chapter 12)II. Multiple Choices:Chapter 11 Presentations and Meetings01. When opening a meeting, state its ______ even if it is written on the agenda. (Chapter 11)Key AA. objectiveB. main ideaC. supporting informationD. summary02. The greatest challenge a meeting organizer faces is ______. (Chapter 11)Key CA. arranging the agendaB. providing accommodationC. handling difficult peopleD. handling tough problems03. Participants who feel discussing is valued will continue to participate ______ the meeting.(Chapter 11)Key CA. atB. forC. inD. on04. When participants are unprepared, effective organizers will ______ the meeting. (Chapter 11)Key BA. advanceB. postponeC. startD. end05. _____ are effective tools when ending a meeting effectively. (Chapter 11)Key DA. ObjectivesB. Main ideasC. Supporting messagesD. Summaries06. The steps for organizing the meetings are _____. (Chapter 11)Key DA. defining the tasksB. determining the type of meetingC. choosing participants carefullyD. all of the above07. The considerations when organizing a meeting are ______. (Chapter 11)Key DA. scheduling a meeting carefullyB. selecting an appropriate meeting siteC. arranging the furniture appropriatelyD. all of the above08. The organization of a formal presentation includes ______. (Chapter 11)Key DA. the introductionB. the bodyC. the closingD. all of the above09. Which of the following is NOT the introduction of a formal presentation? (Chapter 11)Key CA. An attention-getter.B. The purpose of the presentation.C. A summary.D. A preview.10. Which of the following is the body of a formal presentation? (Chapter 11)Key AA. Main ideas.B. A preview.C. The objective of the presentation.D. Conclusions.Chapter 12 Getting Y our Job01. A job applicant should research the company identification, company activities, and companysize ______ an interview with that company. (Chapter 12)Key BA. afterB. beforeC. duringD. when02. Maintaining eye contact with the interviewer is an important ______. (Chapter 12)Key BA. verbal markB. nonverbal symbolC. strategyD. tactic03. Before interviewing with a potential employer, a job applicant should ______ the company.(Chapter 12) Key CA. AnalyzeB. identifyC. researchD. understand04. Resumes can be organized in ______ order or functional order. (Chapter 12)Key BA. chronologicalB. reverse chronologicalC. alphabeticD. reverse alphabetic05. Which of the following is NOT the section of most resumes? (Chapter 12)Key DA. Job objective.B. Education.C. Work experience.D. Recommendations.06. Online resumes enable the applicant to provide ______ detail in a resume. (Chapter 12)Key AA. a great amount ofB. a large number ofC. the great amount ofD. the large number of07. When your application is sought either through a newspaper advertisement or some othermeans, you use ______. (Chapter 12)Key CA. a solicited letterB. an unsolicited letterC. a solicited application letterD. an unsolicited application letter08. From the applicant’s perspective, the purpose of a job interview is to see ______. (Chapter12)Key AA. if he wants to work for the companyB. if he is a good fit for the positionC. if he is competentD. if he is skillful09. Prepare for an interview by _______. (Chapter 12)Key BA. thanking the interviewer for the interviewB. investigating the company and the jobC. emphasizing that you are interested in the jobD. Looking forward to hearing from the interviewer10. Write and mail ______ within two days of the interview. (Chapter 12)Key CA. an application letterB. an invitation letterC. a follow-up letterD. a thank-you letter。
国开形成性考核《商务英语（2）》单元自测（2）试题及答案（整套相同，如遇顺序不同，Ctrl+F查找，祝同学们取得优异成绩！）一、单项选择题（每小题10分）[题目]—We are now looking for agents to cover southern China.—Excellent. __________________________.正确答案：I’m very familiar with the market there.[题目]When data ________ , it has to be analyzed to decide what it all means.正确答案： has been collected[题目]As it is known that the aim of every business is to make________ profit as possible.正确答案：as much[题目]—But why is it so much higher in this market？—__________________________.正确答案： There are many rich people in this area.[题目]—Ok, what are your initial thoughts on our computers in China？Is there a market？—__________________________.正确答案：I am very optimistic about the market opportunities in China.[题目]Sometimes it ________over half the total time spent on a research problem.正确答案： takes up[题目]This is one of the main ways ________ a business learns what customers want.正确答案： that[题目]We are full of confidence ________ the Chinese market.正确答案： in[题目]—I wonder if you are able to offer market exclusivity for all of China？—__________________________.正确答案：Thank you for your interest in representing our product.[题目]—It seems that the sales volume has not reached our objective.—__________________________.正确答案：It’s true. I’m sorry about that.二、翻译：从以下A、B、C三个选项中选出与英文最适合的中文翻译。
★国际商务交际★What and HowDear Students,This booklet is intended to provide three of the assignments in your formative assessment. There are four questions for each chapter.You do not have to finish them all at once.You may work on the assignments chapter by chapter while you are learning the texts.The questions are not designed to be the checklist or outline of the lessons,which means there are a lot more in your textbooks that you need to study.You can write a whole passage or just a few words as long as what you write answers the questions.These assignments are meant not only to check on your work,but also to help you see for yourself how well you have studied this course.Participation in the tutorials is also marked as part of your formative assessment.Attending the tutorials,taking part actively in the classroom activities,and finishing the“Chapter Notes”in this booklet may help you get a better grade.In“Chapter Notes”,you are expected to put down those items that you think you need to work on more closely during and after the tutorials.You can do this before class when you are studying on your own,and/or after class when you are reviewing the lessons.This gives yourself a reminder of what you need to pay more attention to,and also gives your teacher a clue to see whether you have done your homework properly.You are supposed to be given two points for each question in the assignments,(72points for all the questions for the nine chapters in the three assignments),16points for the“Tutorial Notes”(one for each chapter),and12points for the attendance and participation in the tutorials.需注意的几个问题：1.形成性考核及学习档案在课程学习期间由学生妥善保管，课程结束后上交学校存档。
2.在课程学习期间，学生要按辅导教师要求按时上交作业，辅导教师要及时提供反馈。
3.学生上交作业时，请按虚线剪下。
4.由地方电大布置的形成性考核作业，也请放入本形成性考核及学习档案中，以便统一存档管理。
1••★形成性考核册★形成性考核成绩记录单考核项目分值学生成绩辅导教师签名时间单元笔记16课堂参与12作业72第一次第二次第三次形成性考核成绩辅导教师评语：辅导教师签名：年月日班主任评语：班主任签名：年月日2••★国际商务交际★Chapter OneChapterNotes:←每次作业做完后，由此剪下，请自行装订。
3••★形成性考核册★4••★国际商务交际★←每次作业做完后，由此剪下，请自行装订。
Chapter Two Chapter Notes:5••★形成性考核册★6••★国际商务交际★Chapter Notes:←每次作业做完后，由此剪下，请自行装订。
7••★形成性考核册★8••★国际商务交际★Chapter Notes:←每次作业做完后，由此剪下，请自行装订。
9••Chapter Notes:Chapter Notes:Chapter Notes:Chapter Notes:Chapter Notes:20••Chapter1Effective and Ethical Communication at Work1.What does the expression“communication skills”include?2.Fewer layers of management mean greater communication challenges for frontlineworkers.Why?←每次作业做完后，由此剪下，请自行装订。
21••3.Why is oral communication considered more effective than written communication?4.When you are faced with a difficult ethical decision,what questions should you ask yourself?22••Chapter2Professionalism:Team,Meeting,Listening,Nonverbal,and Etiquette Skillspare and contrast positive and negative team behavior.2.If you are considering organizing a meeting,what should you do before the meeting?3.How is videoconferencing different from Web conferencing?4.What is groupthink,and how can it be avoided?23••Chapter3Intercultural Communication1.Why is geographical location virtually irrelevant for many activities and services today?2.How is a“stereotype”different from a“prototype”?3.Briefly,contrast high-and low-context cultures.4.Why is intercultural communication increasingly important,and what must business communicators do to succeed?24••Chapter4Planning Business Messages1.Why do you think business writing differs from school essay writing?2.What is meant by“audience benefits”?←每次作业做完后，由此剪下，请自行装订。
25••3.When is the“you”view appropriate,and when is it inappropriate?4.Why is it OK to use instant messaging abbreviations and happy faces in messages to friends but not OK in business?26••Chapter5Organizing and Writing Business Messages1.For routine writing tasks,what are some techniques for collecting informal data and generating ideas?2.What is the difference between a list and an outline?3.When is the indirect pattern appropriate,and what are the benefits for using it?4.What is a topic sentence,and where is it usually found?27••Chapter6Revising Business Messages1.How is proofreading different from revising?2.What is a redundancy?Give an example.Why should writers avoid redundancies?3.Why should writers avoid opening a sentence with“There is”or“There are”?4.Why should business writers strive to conciseness?28••Chapter7Electronic Messages and Digital Media and describe two prevailing technological trends today.2.How can you use instant messaging and texting safely on the job?←每次作业做完后，由此剪下，请自行装订。
