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航空地面服务人员实用英语分享（一）A: airplane飞机| airport机场| airliner班机| airline航空公司airport terminal机场候机楼| airport fee机场费进站| arrivals（进港。
到达）arriving from来自------ | 航空公司汽车服务处airline coach serviceactual time实际时间| aircraft crew、air crew机务人员| airport bus机场巴士air hostess、stewardess空中小姐| air terminal航空集散站air-sickness bag晕机袋| air terminal候机室| armrest扶手arrival time到达时间|B: baggage cart行李车| bus; coach service公共汽车| boarding登机| bank银行boarding pass(card)登机牌| bar酒吧| Business Class商务客舱baggage claim area行李领取处| by air、by plane乘飞机baggage claim area行李认领处| baggage insurance行李保险baggage clerk, redcap行李搬运员| boarding check登机牌C: carrier乘运人（公司）| class(fare basis) 座舱等级| customs海关check-in登机手续| cash付款处| coach pick-u point大轿车乘车点car hire旅客自己驾车| coffee shop咖啡馆| checked baggage托运的行李currency declaration货币申报| customs service area海关申报处Can I put my baggage here?我能将手提行李放在这儿吗？Could you change my seat, please?是否可替我更换座位？Could you tell me how to fill？请告诉我如何填写这张表格？check in办理登机手续| checkout办理离开手续| channel通道certificate of vaccination预防接种证书| customs formalities报关单customs declaration form报关单| customs procedure海关手续civil、interior国内| Could u please repeat that?请求对方再说一次currency exchange shop外币兑换店| carry-on baggage随身行李D: domestic airport国内机场| date起飞日期| domestic departure国内航班出站duty-free免税店| departure lounge候机室| departure to前往------ | delayed延误departure time起飞时间| downstairs由此下楼| departures出站、出港、离开Domestic Flight | Do you have anything to declare?国内班机您有任何东西要申报吗？Do you have Chinese Newspaper?你有中文报纸吗？| dutiable articles税物件delay航班误点| departure time起飞时间| Dialogue对话E: exit出口机票| endorsement/restrictions指限定条件| Economy Class经济舱Excuse me, where is the baggage claim area?对不起，哪里是行李提领区？earplug耳塞| eye-mask 眼罩| emergency exit紧急出口| exchange rate汇率F: flight no航班号| from起点城市| FL T No(flight number)航班号First Class头等舱| Flight Number班机号码| flight schedule航班时间表first class 一等舱G: gate ;departure gate登机口| greeting arriving迎宾处| goods to declare报关物品H: hotel;reservation订旅馆| How much is airfare?机票多少钱？How much longer does it take to get to Honolulu ?还要多久到达檀香山？How long are you going to stay in America?您要在美国待多久？health certificate健康证明| headset plug耳机插头I: international airport国际机场| international terminal国际候机楼international departure国际航班出港| international passengers国际航班旅客中转I feel cool, may I have a blanket?请给我一条毯子好吗？| International Flight国际航班in入口| I’d like to reconfirm my plane reservation please.我想要确认我预订的机位。
民航旅客服务英语PartⅠ:Basic Sentences 常用句型1. Good morning.早晨好。
Welcome to China欢迎来中国。
Good-bye. Have a time.再见，祝您旅途愉快2. Good morning. What can I do for you ?早晨好，能帮您什麽忙？Please wait a moment请稍等。
3. Please come in.请进。
Please have a look请看看。
Please sit down.请坐。
This way please.请走这边。
4. Thank you for your cooperation感谢您合作。
Never mind.不用谢。
5. Would you please back off a little?请向后退一下。
Please be in order, one by one.请按顺序，一个接一个。
6. After you.请您先走。
I am sorry.对不起。
I am sorry to have kept you waiting so long.让您久等。
7. Do you understand?您明白了吗？I see.我懂了。
I don’t understand.我不明白。
Excuse me .打扰了。
8. We are waiting for the weather to improve.我们正在等待天气好转。
We’ll keep you in ｆｏｒｍed.我们将随时通知您。
9. I’ll take good care of your child to the boarding gate.我们将陪伴您的孩子到等机口。
10. Please fill in the UM ｆｏｒｍ.请您填写这张UM表格。
11. Your reservation is already in the standby list.您的订位已经在候补名单了里。
民航服务英语第一篇：民航服务英语Unit 4flight attendants乘务员flight number航班号boarding time 登记时间departure time起飞时间over-head compartment头顶上方的行李架cabin客舱air bridge廊桥bassinet婴儿床window seat 靠窗的座位middle seat中间的座位aisle seat靠过道的座位navigation system导航系统electronic devices电子设备tray table 小桌板Welcome aboard。
欢迎登记。
May I see your boarding passes？我能看一下您的登机牌吗?The seat number indicated on the edge of each overhead compartment。
座位号码写在每个头顶行李舱的边部。
Let me show you to your seats。
我领您去你们的座位。
May I help withy our bags？您需要我帮助您拿行李吗？OK。
This way，please。
好的，这边请。
Sorry to keep you waiting。
抱歉让您久等了。
Let me help you put the bags into the overhead compartment。
让我帮您把行李放到头顶上方的行李舱里吧。
You can put your small bag under the seat in front of you。
你可以把你的包放到你前面座椅的下面。
If you need any help，please press this button，then we’ll come over very soon。
如果您需要任何帮助，请按这个按钮，我们会马上过来。
If you feel cold，you can adjust the air flow by turning this knob to the right or you can ask for blankets。
航空机务常用英语大全汇总HUA system office room 【HUA16H-TTMS2A-HUAS8Q8-HUAH1688】飞机 A/C（是aircraft 的英文缩写形式）航前检查 preflight check航后检查 postflight check短停检查 transit check定检 scheduled maintenance发现 found或revealed（注：对已发生事情的描述常用过去式）故障 trouble 或 failure 或 fault失效 fail 或 malfunction不工作 inoperative 缩写 INOP工作不稳定 rough工作稳定 smoothly排故 troubleshooting为了排故 for troubleshooting不能fail to…或can’t根据 refer 或 per to 或 according t o；维护手册 AMM更换 replaced 件号 part number 缩写P/N时控件 time control part拆下 removed安装 installed上件 part on下件 part off放行标准 DDG（是dispatch deviation g uide的英文缩写形式）最低设备清单 MEL（是minimum equipmen t list的缩写形式）同意放行 dispatch approved 或 release d因为 due 或 because因停场时间不足 due time short没有备件 lack parts 或 no spare parts available 或 no parts in stock待件 wait for parts申请保留 apply for reservation保留故障 defer defect保留项目 defer item保留期限 due time关闭保留项目 close deferred item 撤消保留项目 rescind deferred item 前部 forward 缩写fwd后部 after 缩写aft左 left 缩写L 或 LH右 right 缩写R 或 RH上面 upper下面 lower内侧 inboard 缩写 I/B外侧 outboard 缩写 O/B内侧发动机 inboard engine外侧发动机 overboard engine起落架 landing gear 缩写 LDG主轮 main wheel前轮 nose wheel测试 test通电测试 power-on test安装测试 test for installation 操作测试 operational test系统测试 test for system正常 normal 或 OK异常 abnormal在空中 in flight在地面 on ground地面检查 GND check试车检查 running-up test（同机）对串件interchanged…with…（不同机间）对串件exchanged…with… 或robbed…from…更新数据库 updated database开关 switch电门 switch正常位 NORM备用位 ALTN人工 manual自动 auto选择 select（注：通常也用缩写形式SE L）按钮 button旋钮 knob按压 press把住 hold释放 release顺时针 clockwise逆时针 counterclockwise预置 preset重新设置 reset一致 agree不一致 disagree不对称 asymmetric卡阻 jammed杆 lever 或 stick 或 column 操纵杆 control column控制面板 control panel手柄 handle方向盘 steering wheel 放电刷 static（静电） discharge（排放） wick遮光板 glareshield风挡 windscreen 或 windshield雨刷 wiper调整 adjust 或 regulate重新调整 readjust销子 pin 例如安全销safety pin插头 plug插座 socket插针 pin电阻 resistor线路 wire在…之间between…and…引线 lead跳开关 circuit breaker（断路器）brake failure 刹车失灵继电器 relay螺帽 n ut螺栓 bolt螺钉 screw松动 loose脱落 fall off拧紧 tighten丢失 lost 或 mi ssing鸟击 birdstrike凹坑 dent损坏 damaged烧蚀 burn through扎伤 puncture d烧坏 burn out磨损 wearing 或 worn在范围内 within limits超标 out of limits见线 exposed threads油箱 tank燃油 fuel滑油 oil液压油 hydraulic fluid泄露 leak（注：也常用名词leakage）& 是and的简写符号，表示“和”，“又”等意思No. 是number的缩写，表示号码，例如1号为No.1机长 captain副驾驶 first officer 缩写F/O观察员 observer乘务员 attendant 飞机大概机头 nose机腹 belly蒙皮 skin机身 airframe翼肋 rib翼梁 spar机翼 wing翼尖 wing tip前缘 leading edge后缘 trailing edge操纵面 control surface客舱 cabin 或 passenger compartment 座位 seat排 row（如：第5排译作row 5）过道 aisle地板 floor天花板 ceiling隔板 partition厨房 galley厕所 toilet驾驶舱 cockpit货舱 cargo轮舱 wheel well 缩写W/W设备舱 bayATA 21空调空调 air-conditioning 缩写a/c 空调舱 air-conditioning pack自动驾驶 autopilot冲压空气作动器 ram air actuator 出气活门 air outlet valve排气活门 exhaust valve温度控制活门 TEMP CONT valve引气 bleed air 自动 automatic缩写AUTO人工 manual正常 normal 缩写NORM备用 alternate 缩写ALTN设备冷却 equipment cooling排气扇 exhaust fan供气扇 supply fan低流量 low flow头顶分配管 overhead distribution duct 进气管 inlet duct主热交换器 primary heat exchanger次热交换器 secondary heat exchanger 增压室 plenum增压 pressurization加热 heating压力控制 pressure control滤网 filter温度指示器 temperature indicator客舱高度 cabin altitude压差指示器 differential press indicat or客舱爬升率 cabin rate of climb空气循环机 air cycle machine 缩写ACM主分配管 main distribution manifold客舱压力控制组件 cabin press control module水分离器 water separator压力选择面板 press selector panel控制继电器 control relay人工超控继电器 manual override relay传感器 sensor过热电门 overheat switch压气机出口过热电门 compressor outlet overheat switch外溢活门 outflow valve单向活门 check valve关断活门 shutoff valve释压活门 relief valve配平调节活门 trim modulating valve 风挡 windshieldATA22 自动驾驶自动驾驶 autopilot液压 hydraulic 缩写 HYD副翼 aileron襟翼 flap缝翼 slat安定面 stabilizer方向舵 rudder升降舵 elevator扰流板 spoiler减速板 airbrake传感器 transducer发射机 transmitter马赫配平作动器 mach trim actuator 自动油门 auto-throttle偏航阻尼器 yaw damper失速管理 stall management机长 captain副驾驶 first officer 缩写 F/O观察员 observer伺服马达 servo motor速度配平 speed trim巡航 cruise起飞/复飞电门 takeoff/go around switc h俯仰 pitch横滚 roll驱动组件 drive unit跳开关 circuit breakerATA23 通信通信 communication旅客广播 passenger address 缩写PA天线 antenna选呼 select call 缩写SELCAL 娱乐系统 entertainment system磁带机 tape reproducer内话 interphone语音记录器 voice recorder天线偶合器 antenna coupler乘务员面板 attendant panel话筒 headset指示灯 indicator light氧气面罩 oxygen mask音频控制面板 audio control panel音频选择面板 audio select panel语音/数据继电器 voice/data relay呼叫电门 call switch收发机 transceiver应急dingwei发射机 emergency locator transmitter无线电频率组件 radio frequency unit遥控电子组件 remote electronics unitATA24 电源电源 electrical power电瓶 battery电压计 voltmeter发电机 generator启动机 starter静变流机 static inverter外电源 external power地面服务电门 ground service switch变压器 transformer汇流条电源控制组件 bus power control unit备用电源控制组件 standby power contro l unit变频器 converter整流器 rectifier保险丝 fuseATA25设备和装饰设备 equipment装饰 furnishing医药箱 medical kit厨房 galley厕所 lavatory旅客座位 passenger seat过道 aisle逃离绳 escape lanyard隔板 sidewall panel电子舱 electronics bay旅客服务组件 passenger service unit 站位 station逃离滑梯 escape slide内窗 inner window后货舱 AFT cargoATA26 防火防火 fire protection灭火瓶 fire extinguisher bottle头顶探测器 overhead detector龙骨梁 keel beam过热探测器 overheat detector发动机支架 engine strut大翼过热探测器 wing overheat detector主轮舱 main wheel well烟雾探测 smoke detector厕所烟雾指示灯 lavatory smoke indicat or light火警灯 fire warning light过热探测控制组件 overheat detector co ntrol module测试电门 test switch故障/不工作和过热/火测试电门 FAULT/IN OP and OVHT/FIRE test switch灭火测试电门 extinguisher switchATA27 飞行控制飞行控制 flight control机翼 wing翼尖 wing tip 副翼配平作动器 aileron trim actuator升降舵调整片 elevator tab地面扰流板 ground spoiler前缘缝翼 leading edge slat缩写LE sla t后缘襟翼 trailing edge flap缩写TE fl ap方向舵配平作动器 rudder trim actuator副翼组件 aileron assembly抖杆 stick shaker放出 extend收起 retract保险 fuse襟翼位置指示器 flap position indicato r襟翼收放测试 test for R/E（retract/ e xtend的缩写形式）flaps预位 arm转换机构 transfer mechanism驱动电动马达 drive electric motor驱动液压马达 drive hydraulic motor失速警告测试面板 stall warning test p anel放下 down收上 up安定面配平 stabilizer trim控制杆 control column速度刹车 speed-brake自动缝翼控制活门 auto-slat control va lve内锁活门 interlock valve旁通活门 bypass valve控制轮 control wheelATA28 燃油燃油 fuel中央油箱 center tank加油指示 fueling indicator预选 preselect加油喷嘴 refuel nozzle 燃油系统面板 fuel system panel大翼加油面板 wing fueling panel增压泵 boost pump加油浮子电门 refuel float switchATA 29液压液压 hydraulic液压管路 hydraulic line液压作动筒 hydraulic actuator液压泵 hydraulic pump压力控制活门 pressure control valve 压力传感器 pressure sensor释压活门 relief valve流量控制活门 flow control valve密封圈 seals刹车压力指示 brake press indicator 故障探测 fault detector热交换器 heat exchanger排放油滤 drain filter储油箱 reservoir回油滤 return filter低压电门 low pressure switch液压过热警告电门 hydraulic overheat w arning switch压力传感器 pressure transmitterATA30 防冰/防雨防冰和雨 anti-ice & rain风挡 windshield雨刮 rain wiper皮托管 pitot废物 waste窗户加热电源 window heat power加热面板 heat panel总温传感器 total temperature sensor 防冰自动油门电门 anti-ice auto-thrott le switch风挡传感器电门 windshield sensor swit ch热电门 thermal switch左/右侧窗户温度热控制组件 L / R side window heat control unit进气整流罩 inlet cowl热防冰活门 thermal anti-ice valveATA31 指示/记录系统指示 indicating仪表 indicator 或 gauge记录 recording显示 display控制面板 control panel飞行记录仪 flight recorder位置传感器 position sensor起落架音响警告 landing gear aural war ning时钟显示 clock display 主警告 master caution打印机 printer测试接头 test connector耦合器 coupler马赫空速 mach airspeed固态飞行数据记录仪 solid state flight data recorder控制杆位置传感器 control column posit ion sensor控制轮 control wheel地面扰流板内锁活门 GND spoiler interl ock valve升降舵位置传感器 elevator position se nsor方向舵踏板位置传感器 rudder pedal pos ition sensor副翼位置传感器 aileron position地面扰流板升起压力电门 GND spoiler up press switch显示组件 display unit ATA32 起落架起落架 landing gear 缩写LDG机轮 wheel主轮 main wheel前轮 nose wheel左外 left outboard 或 left outside （注：left通常可用大写L表示）左内 left inboard 或left inside右外 right outboard 或 right outside （注：right通常可用大写R表示）右内 right inboard 或 right inside刹车 brake刹车蓄压器 brake accumulator主起落架 main landing gear上锁作动器 uplock actuator下锁作动器 downlock actuator前起落架 nose landing gear转弯 steering防滞 anti-skid起落架锁定 gear locked起落架舱门 wheel door轮舱 wheel well放轮 gear extension收轮 gear retraction收放测试 test for R/E（retract/ exten d的缩写形式）起落架被卡阻 gear jammed轮胎 tyre爆胎 burst瘪胎 deflated tyre轮胎被扎破 puncture轮胎 tyre见线 exposed threads磨损 wear 或 worn out裂纹 cracks超限 out of limits在范围内 within limits 空/地继电器 air/ground relay自动刹车 autobrake刹车保险 brake fuse人工释放 manual extension液压刹车压力指示器 hydraulic brake pr essure indicator停留刹车 parking brake故障灯 fault light解除预位灯 disarm light不工作灯 INOP light限流器 flow limiter扭力杆 torsion link人工放出机构 manual extension mechani sm放下并锁上传感器 down and locked sens or收上并锁上传感器 up and locked sensor下锁弹簧 downlock spring减振支柱 shock strut侧支柱 side strut阻力支柱 drag strut人工放出限制电门 manual extension lim it switch刹车踏板电门 brake pedal switch前轮转弯电门 nose wheel steering swit ch防滞传感器 antiskid transducer刹车调节活门 brake metering valve加注活门 charging valve选择活门 selector valve转换活门 transfer valve隔离活门 isolation valve防滞活门 antiskid valve往复活门 shuttle valveATA33 灯灯 light闪光灯 strobe light 航行灯 navigation light 缩写NAV ligh t防撞灯 anti-collision light着陆灯 landing light信号灯 signal light下滑灯 approach light机翼照明灯 wing illumination light标志灯 logo light滑行灯 taxi light应急照明灯 emergency light机身灯 fuselage light转弯灯 turnoff light尾灯 tail light窗灯 window light荧光灯 fluorescent lamp地板灯 floor light阅读灯 reading lamp灯座 lamp socket 或 lamp base灯架 lampholder地图灯 cap light灯组件 light module明 bright暗 dim灯泡 bulb烧坏 burn out灯罩 lamp cover灯亮 on 或 illuminate灯灭 off 或 turn offATA34 导航导航 navigation 缩写NAV 天线 antenna数据库 database顶端 top底端 bottom下滑道 glide slope指点信标 marker beacon 无线电高度接收机 radio altitude recei ver无线电高度发射天线 radio altitude tra nsmitter antenna气象雷达 weather radar近地警告 ground proximity warning 缩写 GND PROX WARN无线电导航 radio navigation姿态指示仪 attitude indicator测距仪询问机 DME interrogator应答机 transponder收发机 transceiver惯导 inertial reference主注意 master cautionATA35 氧气氧气 oxygen氧气面罩 oxygen mask流量控制 flow control充气控制 inflation control 热补偿 thermal compensator机组氧气瓶 crew oxygen cylinder氧气发生器 oxygen generator氧气压力指示 oxygen pressure indicato r旅客氧气面罩 passenger oxygen mask机组氧气面罩 crew oxygen mask氧气系统组件 oxygen system module氧气系统面板 oxygen system panel安全销 safety pin压力调节器 pressure regulator氧气指示继电器 oxygen indicator relay高度压力电门 altitude press switch机组氧气传感器 crew oxygen transducer乘务员服务组件 attendant service unit厕所服务组件 lavatory unit旅客服务组件 passenger service unit超压释放活门 overpressure relief valv e ATA36 气源系统气源 pneumatics引气活门 bleed air valve双压力指示 dual pressure indicator引气调节器 bleed air regulator预冷控制活门传感器 precooler control valve sensor超温电门 over temperature switch恒温器 thermostat总管压力传感器 manifold press transmi tterAPU引气活门 APU bleed air valve单向活门 check valve引气隔离活门 bleed air isolation valv e预冷控制活门 precooler control valve地面气源 ground pneumaticATA38 水和废物水和废物 water & waste真空通风机 vacuum blower排放管 drain line排放接头 drain fitting厕所水加热器 lavatory water heater水压缩机 water compressor水量指示 water quantity indicator空气过滤 air filter水服务面板 water service panel控制手柄 control handle废物量指示 waste quantity indicator不工作/测试电门 INOP/TEST switch逻辑控制组件 logic control module压缩机控制继电器 compressor control r elay内锁电门 interlock switch水压限制电门 water pressure limit swi tch 废物箱 waste tank水箱 water tank真空马桶 vacuum toilet加注/溢流活门 fill/overflow valve球形活门 ball valveATA49 辅助动力装置辅助动力装置 auxiliary power unit 缩写APU进气门作动器 air inlet actuator导向叶片 guide vane燃油增压泵 fuel boost pump排气温度 exhaust gas temperature 缩写EGT数据记忆组件 data memory module滑油位传感器 oil level sensor滑油温度传感器 oil temperature sensor速度传感器 speed sensor进气门位置电门 air inlet door positio n switch热电耦 thermocouple燃油控制组件 fuel control unit点火组件 ignition unit喘振活门 surge valveATA52 门门 door登机门 entry door警告电门 warning switch平衡组件 counterbalance assembly紧急出口 emergency exit货舱门闩 cargo door latch接近面板 access panel门上锁面板 door unlock panel安定面配平 stabilizer trimATA56 窗窗 window门窗 door mounted window旅客窗 passenger compartment windowATA71 动力装置动力装置 power plant发动机 engine发动机短舱 nacelle发动机吊舱 pod风扇 fan风扇叶片 fan blade进气罩 inlet cowl涡流控制装置 vortex control device 缩写VCD释压门 pressure relief door接近门 access door滑油箱 oil tank风扇罩 fan cowl铰链 hinge风扇罩面板闩 fan cowl panel latch发动机架 engine mount发动机燃烧室 engine combustor高压涡轮组件 high pressure turbine as sembly附件齿轮箱 accessory gearbox传动齿轮箱 transfer gearbox转子，叶轮 spinner气缸 cylinder转速 revolution per minute 缩写RPM尾喷管 nozzle磁堵 magnetic plug发动机慢车位 idle发动机喘振 surge发动机停车 engine shutdown发动机熄火 engine flame out ATA73 发动机燃油和控制发动机燃油和控制 engine fuel & contro l燃油系统 fuel system燃油箱 fuel tank通气孔 vent加油栓 fuel hydrant燃油管路 fuel line放油活门 dump valve燃油泵 fuel pump燃油滤 fuel filter接头 joint燃油流量表 fuel flow indicator导线束 wiring harness燃油总管 fuel manifold燃油喷嘴 fuel nozzle发动机控制面板 engine control panel插头 plug备用电源继电器 alternate power relay风扇进气温度传感器 fan inlet temperat ure sensor压差电门 differential pressure switch电子发动机控制 electronic engine cont rol 缩写EEC燃油流量传感器 fuel flow transmitterATA74 点火点火 ignition点火激励器 ignition exciter发动机起动电门 engine start switch发动机点火电门 engine ignition switchATA75 发动机空气发动机空气 engine air可变引气活门 variable bleed valve 缩写VBV 高压涡轮间隙活门 HP turbine clearance valve 缩写HPTCV低压涡轮间隙活门 LP turbine clearance valve 缩写LPTCV位置传感器 position transducer过渡引气活门 transient bleed valveATA76 发动机控制发动机控制 engine control起动杆 start lever点火电门 ignition switchATA77 发动机指示发动机指示 engine indicatingATA78 排气排气 exhaust反推 thrust reverser套筒 sleeve同步锁 SYNC lock顺序电门 sequence relay控制电门 control switch发动机附件组件 engine accessory unitATA79 发动机滑油发动机滑油 engine oil 润滑剂 lubricant润滑 lubrication滑油管路 oil line探测器 detector回油 sca venge回油过滤 scavenge filter主滑油/燃油热交换器 main oil/fuel heat excha nger滑油压力传感器 oil pressure sens or滑油压力表 oil pressure indicator 滑油温度表 oil temperature indicator 滑油散热器 oil cooler滑油温度传感器oil temperature sensor滑油滤旁通警告电门 oil filter bypass warning switch 滑油箱 oil tank滑油量传感器 oil quan tity transmitter润滑组件 lubrication unit常用语句……检查发现……1.航后检查发现左后航行灯不亮。
以下是一些民航乘务英语口语的例子：1. 问候和欢迎：- Welcome aboard!（欢迎登机！）- Good morning/afternoon/evening, ladies and gentlemen.（早上/下午/晚上好，女士们先生们。
）- Thank you for choosing our airline.（感谢选择我们的航空公司。
）2. 安全说明：- Please fasten your seatbelt.（请系好安全带。
）- In case of emergency, oxygen masks will drop from the overhead compartments.（发生紧急情况时，氧气面罩会从头顶的行李仓掉下来。
）- Your life jacket is located under your seat.（您的救生衣放在座位下方。
）- The emergency exits are located at the front, middle, and rear of the aircraft.（紧急出口位于飞机的前部、中部和后部。
）3. 提供服务：- Can I get you anything to drink?（需要给您倒点什么喝吗？）- Would you like a blanket or pillow?（您需要毯子或枕头吗？）- Are you ready to order your meal?（您准备好点餐了吗？）- How can I assist you?（我可以帮您什么忙？）4. 飞行信息：- We are currently cruising at an altitude of 35,000 feet.（我们目前正在飞行，飞行高度为35,000英尺。
）- We will be landing in approximately 30 minutes.（预计将在大约30分钟后降落。
空乘常用英语乘客与飞机工作人员internationalpassenger国际旅客domesticpassenger国内旅客connectingpassenger转机旅客transitpassenger过境旅客stand-by候补旅客no-show误机者unaccompaniedpassenger无人陪伴儿童handicappedpassenger残疾旅客departingpassenger出港旅客arrivingpassenger进港旅客flightcrew机组人员captain机长pilot飞行员copilot副驾驶员flightengineer飞行机械师stewardess/cabinattendant/airhostess女乘务员/空中小姐steward男乘务员purser/chiefattendant乘务长chiefpurser主任乘务长aircrew空勤人员groundcrew地勤人员groundservicestaff地面服务人员navigtor领航员MainFacilitiesintheAirport机场主要设备aerodrome/airport飞机场alternateairfield备用机场controltower管制塔台hangar机库fuelfarm油库emergencyservice急救站localizer航向信标台/定位信标weatheroffice气象站runway跑道taxiway滑行道parkingbay停车位置maintenancearea维修区terminaldeparturebuilding机场大厦/候机楼internationaldeparturebuilding国际航班出港大厦seeing-offdeck送客台domesticdeparturelobby国内线出港候机厅coffeeshop咖啡室specialwaitingroom特别休息室quarantine检疫Customs海关emigrationcontrol出境检查snackbar快餐部automaticdoor自动出入门arrivallounge到达大厅departurelounge离港大厅transitlounge过站大厅telephone/telegram/faxroom电话/电报/传真间stand-byticketcounter补票处flightinＦＯＲＭationboard航班显示板check-incounter办理登机手续柜台transfercorrespondence中转柜台carousel旋转行李传送带publicaddress广播室dispatchoffice签派室policeoffice机场公安局（警察局）bobytemperaturescanner体温检测仪medicalcentre医疗中心escalator自动扶梯elevator（升降式）电梯moving/automaticwalkway自动步道airbridge登机廊桥airportfireservice机场消防队cateringdepartment配餐供应部门duty-freeshop免税商店airtel/airporthotel机场宾馆VIProom贵宾室mainlobby主厅freightbuilding/cargocentre货运大厦/货运中心securitycentre保安中心importsshop进口商品店entrance入口passengerroute旅客通道boardinggateNo.18第18号登机桥bosrdinggatebesidesNo.16第16号以外登机桥inＦＯＲＭationcounter/office问询处lavatory卫生间internationalarrivalbuilding国际航班到达大厦taxistand出租汽车站demesticconnectioncounter国内线联运柜台exit出口hotelandlimousineservice旅馆及机场交通服务处limousinestand机场交通车站waitingroom休息室exchangeandtaxpayment兑换及付税Customspersonnel海关人员Customsinspectioncounter海关检查柜台baggageclaimarea行李认领区immigrationcontrol入境检查plantquarantine植物检疫animalquarantine动物检疫connectioncounter联运柜台arrivallobby入境旅客休息室securitycounter安检柜台securitycheckstation安全检查站Apassengerdoesn“ttaketheseatassignedhim.）S:Excuseme，sir.MayIseeyourboardingpassP1:Accordingtomyseatnumber.IthinkmaybeIoughttobesea tedinthemiddleofthecabin.ButsinceIgotupthismorning，I“vegotaslightheadache，andmystomachfeelsalittleupset.SoIwanttotakeaseatnea rthelavatory.WoulditbepossibleformetosithereS:Iappreciateyourproblem.Butyoushouldbeseatedinthea ssignedseat，inordertoensureproperweightandbalancefortheaircraft whenittakesoff.Wouldyoupleasegobacktoyourassignedse atforthetimebeingAfterittakesoff，youmayreturntothisseat.p1:OK，Isee....p2:Excuseme，Miss.DoyoumindifIaskyouaquestionS:Goahead.P2:Themanoverthereisafriendofmine.IwonderifIcouldsi tnexttohim.S:Well.Letmetrytotalkwiththegirlbesidehimtochangeth eseatwithyou.Followme，please.MayItroubleyou，MissThemanovertherewouleliketosittogetherwiththepas sengerhere.Wouldyoubekindenoughtochengetoanothersea tP3:OK，noproblem.S:Thankyou，Miss.p2:Thanksalot.S:You“re**.1、Wouldyouliketoreadthesenewspapersormagazines您想看这些报纸或杂志吗2、Wouldyoulikeanythingtodrinkfirst您想先喝点什么3、Hereistoday““smenu．whatwouldyouliketohave这是今天的菜单，你想吃些什么4、Thankyouforwaitingsir．Hereyouare．Anythingmore 谢谢，让您久等了。
第1篇一、基本问候与介绍1. Good morning/afternoon/evening, sir/madam. Thank you for calling [航空公司名称]. How may I assist you today?（早上/下午/晚上好，先生/女士。
感谢您拨打[航空公司名称]的电话。
今天我能帮您什么忙？）2. Hello, this is [您的名字] from [航空公司名称]. How can I help you?（您好，我是[您的名字]，来自[航空公司名称]。
我能帮您什么？）3. Good day! I'm [您的名字] from [航空公司名称]. How may I assist you?（您好！我是[您的名字]，来自[航空公司名称]。
我能帮您什么？）二、航班查询与预订1. Can I have your name and ticket number, please?（请告诉我您的名字和票号。
）2. To check the flight schedule, please provide the date of departure and destination city.（为了查询航班时刻表，请提供出发日期和目的地城市。
）3. The flight [航班号] from [出发城市] to [目的地城市] departs at [起飞时间] and arrives at [到达时间].（从[出发城市]飞往[目的地城市]的[航班号]航班于[起飞时间]起飞，[到达时间]到达。
）4. We have a limited number of seats available on this flight. Would you like to make a reservation?（这趟航班还有少量座位，您需要预订吗？）5. To book a flight, please provide your full name, contact information, and payment details.（为了预订航班，请提供您的全名、联系方式和付款详情。
民航服务人员英语口语1. Greetings and IntroductionHello and welcome aboard! My name is [Name] and I will be your flight attendant today.2. Safety AnnouncementsLadies and gentlemen, please pay attention to the following safety announcements. In the unlikely event of an emergency, the nearest exit may be behind you. Please take a moment to locate the emergency exits.3. In-Flight ServicesWe will be offering a complimentary beverage and snack service on this flight. If you have any dietary restrictions or allergies, please let us know.4. Assistance with LuggageMay I assist you with your carry-on luggage? Please let me know if you need any help storing your luggage in the overhead compartments.5. Flight UpdatesLadies and gentlemen, we are currently flying at an altitude of [Altitude] and our estimated time of arrival is [ETA]. We will keep you updated throughout the flight.6. Arrival AnnouncementsLadies and gentlemen, we have begun our descent into [Destination]. Please make sure your seatbelts are securely fastened and your tray tables are stowed.7. Thank You and GoodbyeThank you for choosing [Airline] for your travel needs. We hope you had a comfortable flight and look forward to seeing you again soon. Goodbye!。
航空服务人员日常专业用语（一）发布: 2011-5-11 21:21:32 | 来源: | 编辑: | 查看: 760次1、欢迎您乘坐南航班机。
It’s nice to have you aborad China Southern Airlines.2、请出示您的登机牌。
May I see your boarding pass?3、我来为您引座。
I’ll show you your seat.4、请随我来。
Follow me,please.5、我帮您拿行李好吗？May I help you with your bag?6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。
You should take your assigned seat,for the plane must keep its balance when it takes off.7、这是呼叫钮，如果需要我们帮忙，请按一下。
This one is the call button,if you need us for anything,please push it.8、请将您的椅背调直。
Please put the back of your seat in an upright position.9、让您感到舒适是我们的职责。
It’s our duty to let you feel as comfortable as possible.10、请把您的箱子放在行李架内。
Please put your box in the overhead bin.11、您不能把行李放在这儿，过道不能堵塞。
You may not leave the baggage here.The aisle shouldn’t be blocked.12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。
The flight has been delayed due to some mechanical troubles.The engineers are making a careful examination of the plane.13、由于地面有雾，本次班机将延误约两小时。
民航服务英语口语大全（详细中英分类）一、登机前验票口：中文：请出示您的登机牌和身份证/护照。
英文：May I see your boarding pass and ID please?行李托运处：中文：请把您的行李放在传送带上，然后我会帮您称重。
英文：Please place your luggage on the conveyor belt, and I'll help you weigh it.安检口：中文：请把所有金属物品和电子设备放在托盘里，然后过安检门。
英文：Please place all metal items and electronic devices in the tray and walk through the security gate.候机室：中文：请注意广播和屏幕上的登机信息。
英文：Please pay attention to the boarding information on the broadcast and screens.登机口：中文：请保持排队，准备登机。
英文：Please line up and prepare for boarding.二、登机机舱门：中文：欢迎登机，您的座位在哪个位置？请向机舱里走。
英文：Welcome aboard. Where is your seat? Please proceed into the cabin.机舱内：中文：请注意安全带的使用方法。
安全带应该系紧，并保持在整个航班中系着。
英文：Please pay attention to the safety briefing. The seatbelt should be fastened tightly and remain fastened throughout the flight.中文：在紧急情况下，需要将氧气面罩拉向自己。
请先将氧气面罩放在您的口鼻上，然后再帮助其他乘客。
