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练习写作信函和邮件提升商务沟通能力尊敬的先生/女士（可以根据实际情况填写具体称呼）：我写信给您是为了提升您的商务沟通能力，并帮助您练习写作信函和邮件。
作为商务界的一员，良好的沟通技巧对于成功进行业务交流和建立良好的合作关系至关重要。
一、信函格式信函是一种正式的书面沟通方式，通常使用于商务活动中，以下是一个标准的商务信函格式范例：1. 发件人信息您可以在信纸的右上角写上您的姓名、公司名称、地址、电话和电子邮件。
2. 日期日期写在发件人信息下方左对齐的位置。
3. 收件人信息写明收件人的姓名、公司名称、地址等信息，通常位于日期下方。
4. 称谓写明收件人的称呼，如"尊敬的先生/女士"等。
5. 正文在称谓下方写正文，要求语言简明扼要，表达清晰，内容连贯，段落分明。
重点内容可以用粗体或者斜体来强调。
6. 打招呼和结束语在正文之后，用礼貌的方式结束信件，如"祝好"、"敬祝商祺"等。
7. 署名署名可以写在结束语下方，以显示发信人的真实身份。
二、电子邮件格式电子邮件是一种快速、便捷的沟通工具，以下是一个标准的商务电子邮件格式范例：1. 主题电子邮件的主题应该简明扼要地概括邮件的内容，使接收者能够快速了解邮件的目的。
2. 称呼邮件的开头应该写上对方的称呼，可以使用"尊敬的先生/女士"等。
3. 正文电子邮件的正文部分应该与信函的正文相似，要注意语言简洁明了，段落分明，内容连贯。
4. 结束语在正文后写上礼貌的结束语，比如"谢谢"、"祝好"等。
5. 署名在结束语下方写上发件人的署名，可以包括姓名、职务、公司等信息。
以上是信函和电子邮件的基本格式，您在起草信函和撰写电子邮件时，应尽量符合上述格式要求。
此外，以下是一些提升商务沟通能力的建议，希望对您有所帮助：1. 使用简洁明了的语言表达您的意思，避免过多的专业术语或太过复杂的词汇。
方案1 全套商务信函练习（一）练习一世格国际贸易公司(DESUN TRADING CO.,LTD.)成立于1987年，是一家拥有进出口经营权的外贸公司。
公司经营范围广泛，与多家供应商有固定的业务往来，信誉良好。
同时公司也极为重视新产品开发，2010年的新产品DR系列瓷器选用上等瓷土(First-class Porcelain)烧制，包装精美，质量上乘，非常具有竞争力。
2010年10月12日公司业务员Minghua Zhao从网上看到加拿大NEO公司求购瓷器(chinaware)的信息，想与他们建立业务关系。
NEO公司的具体资料如下：MR. ANDY BURNSNEO GENERAL TRADING CO., LTD#362 JALAN STREET, TORONTO, CANADATEL NO.: (+01)7708808FAX NO.: (+01)7701111E-MAIL:************练习二假设你是加拿大NEO公司(NEO GENERAL TRADING CO.)的业务员ANDY BURNS，你公司正在大量求购瓷器(Chinaware)。
一位客户从网上了解到你公司的情况并给你公司发来邮件，希望建立业务关系。
请根据该邮件给你的客户回信，就客户信中提到的DR系列中的DR2010, DR2202, DR2211, DR2300 and DR2401等型号商品进行询盘并索要样品以供检验评判，写信时间为2010年10月14日。
练习三假设你是世格国际贸易公司(DESUN TRADING CO.,LTD.)的业务员Minghua Zhao，加拿大NEO公司(NEO GENERAL TRADING CO.)给你公司发来邮件，向你询盘。
请根据该邮件与报价资料向你的客户发盘，写信时间为2010年10月16日。
练习四假设你是加拿大NEO公司(NEO GENERAL TRADING CO.)的业务员ANDY BURNS，你公司正在大量求购瓷器(Chinaware)。
商务函八大类模板【一、投诉信】Dear_______,I am ______ () .I feel bad to trouble you but I am afraid that I have to make a complaint about_____.The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)_______(抱怨的方面给你带来的后果).I appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply.Yours sincerelyLi Ming【二、询问信】Dear ______,I am ____________ (自我介绍). I am writing to see if it is possible for you to provide me with information regarding_______.(要询问的内容)First of all, what are ____________________?(第一个问题) Secondly, when will___________________?(第二个问题) Thirdly, is __________?(第三个问题)I would also like to inquire ________(将最重要的问题单独成段). Could you be so kind as to send me some relevant booklets on the above-mentioned aspects?Thank you for you kindness, and your prompt attention to this letter will be highly appreciated.Yours sincerelyLi Ming【三、请求信】Dear___________,I am writing to formally request to___________(请求的内容)The reason for_____is that______(给出原因).I_____, so I_____(给出细节)I would also like to request______(提出进一步的要求). I am sorry for any inconvenience I have caused.Thank you for your attention to these requests. If you have any questions, do not hesitate to contact me at _______(电话号码).I look forward to a favorable reply.Yours sincerelyLi Ming【四、】Dear ___________,I am truly sorry that_________________________(道歉的原因).The reason is that_(介绍原因) Once again, I am sorry for any inconvenience caused. Hope you can accept my apologies and understand my situation.Yours sincerelyLi Ming【五、】Dear______,I am writing to extend my sincere gratitude for _________ (感谢的原因). If it had not been for your assistance in ___________ (对方给你的具体帮助), I fear that I would have been_________(没有对方帮助时的后果).Every one agrees that it was you who______________(给出细节).Again, I would like to express my warm thanks to you! Pleaseaccept my gratitude.Yours sincerelyLi Ming【六、建议信】Dear ___________,You have asked me for my advice with regard to _______, and I will try to make some conductive suggestions here.In my humble opinion, you would be wise to take the following actions: ____(建议的内容)I hope you will find these proposals useful, and I would be ready to discuss this matter with you to further details.Good Luck with your_______(祝愿)Yours sincerelyLi Ming【七、求职信】Dear Sir or Madam,I write this letter to apply for the position that you have advertised in______(报纸名称)of______(广告发布时间).Not only do I have the qualifications for this job, but I also have the right personality for a_____(工作名称). In the one hand,______(第一个原因). On the other hand, _______(另一个原因).Should you grant me a personal interview, I would be most grateful. If you need to know more about me, please feel free to contact me at any time at _______________(电话号码)Thank you for considering my application, and I am looking forward to meeting you.Yours sincerelyLi Ming【八、邀请信】Dear________,There will a ____(内容) at/in_____ (地点) on___ (时间). We would be honored to have you there with us.The occasion will start at ___________(具体时间). This will be followed by a _______(进一步的安排). At around______(时间)，_______________(另一个安排)I really hope you can make it. RSVP before ___________(通知你的最后期限)Yours sincerelyLi Ming。
商务信函翻译练习1.Dear Mr. / Ms，We should like to invite your Corporation to attend the 2011 International Fair which will be held from April 29 to May 4 at the above address. Full details on the Fair will be sent in a week. We look forward to hearing from you soon, and hope that you will be able to attend.Yours faithfully2. Dear Mr. / Ms,Thank you for your letter informing us of Mr. Green’s visit during June 2-7. Unfortunately, Mr. Ed, our manager, is now in Cairo and will not be back until the second half of June. He would, however, be pleased to see Mr. Green any time after his return.We look forward to hearing from you.Yours faithfully3. Dear Mr. / Ms,We are much concerned that your sales in recent months have fallen considerably. At first we thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been upwards.It is possible that you are facing difficulties of which we are not aware. If so, we would like to know what we can do to help. We, therefore, look forward to receiving from you a detailed report on the situation and suggestions as to how we may help in restoring our sales to their former level.Yours faithfully4. Dear Mr. / Ms,Thank your for your letter of the 16th of this month. We shall be glad to enter into business relations with your company.In compliance with your request, we are sending you, under separate cover, our latest catalogue and price list covering our export range. Payment should be made by irrevocable and confirmed letter of credit. Should you wish to place an order, please telex or fax us.Yours faithfully5. Dear Mr. / Ms，Thank you very much for your invitation to attend the 1997 International Fair. As we are going to open a repair shop in your city at that time，we are sorry that we shall not be able to come.We hope to see you on some future occasion.Yours faithfully6. Dear Mr. / Ms,We would like to inform you that we act on a sole agency basis for a number of manufacturers. We specialize in finished cotton goods for the Middle Eastern market. Our activities cover all types of household linen. Until now, we have been working with your textiles department and our collaboration has proved to be mutually beneficial.Please refer to them for any information regarding our company. We are very interested in an exclusive arrangement with your factory for the promotion of your products in Bahrain. We look forward to your early reply.Yours faithfully7. Dear sirs,In reply to your letter of 21st November, We have pleasure in enclosing a detailed quotation for bathroom showers.Besides those advertised in the newspaper, our illustrated catalogue also enclosed shows various types of bathroom fittings and the sizes available. Most types can be supplied from stock. 45-60 days should be allowed for delivery of those marked with an asterisk.Building contractors in Hong Kong and Taiwan have found our equipment easy to install and attractive in appearance. Naturally all parts are replaceable, and our quotation includes prices of spare parts. We can allow a 2% discount on all orders of US$6,000 in value, and a 3%on orders exceeding US$20,000.Any orders you place with us will be processed promptly.Yours faithfully8. Dear Sir/Madame,I am a senior at the Department of Computer Science，Southeast University，expecting to graduate in July this year．I am writing to inquire about the possibility of being enrolled in your university as a graduate student of September，1994．In the past three years，I have majored in Computer Science．Presently，I am doing my graduation project．Enclosed is the transcript of all the subjects which I have so far completed at my university．I received an excellent score in the College English Test Band-Six（CET-6）sponsored by the Educational Commission of China and therefore my knowledge of English is adequate for me to continue my studies in the U．S．A．Please send me information on admission to your university．As I have no relatives in the U．S．A．，I would also like to know about the procedures for applying for financial aid．Thank you very much．I look forward to hearing from you soon.Yours sincerely9. Dear Mr. / Ms，Thank you for your letter of March 20 inviting our corporation to participate in the 1997 International Fair. We are very pleased to accept and will plan to display our electrical appliances as we did in previous years.Mr. Li will be in your city from April 2 to 7 to make specific arrangements and would very much appreciate your assistance.Yours faithfully10. Dear Ms. Leung，Order NT-20717Thank you for your fax of 17 January. We are extremely sorry to learn that an error was made in carton 13 of the above order.The missing 9,000 ball pens were sent this morning by Cathay Airways and the documents have already been forwarded you.We greatly regret the inconvenience caused by this and the previous two errors and offer ore sincere apologies. We can assure you that every effect will be made to ensure that similar errors do not occur again.Yours sincerely11. Dear Mr. Wang，We thank you for your fax of September 27, together with your orders G.697 and G.698. G.697 has been added to your Christmas order and G.698 is being made ready for immediate dispatch. We regret that we are still unable to supply "Luxury" champagne glasses, but we are sending you "Bliss", the alternative marked on your order.We were very gratified to learn of the success you are having with our glassware , and we shall be pleased to discuss your request for more favorable terms. When our representative, Mr. Zhao, calls on you in the new year, he will make you an offer which we feel sure will meet with your approval.We send you our warmest congratulations on your increased business with us and look forward to further increases to our mutual benefit.Yours faithfully12. Dear Sirs,This is to confirm your telex of 16 January 2004，asking us to make you firm offers for rice and soybeans C&F Singapore.We telexed you this morning offering you 300 metric tons of polished rice atA$2，400 per metric ton，C&F Singapore，for shipment during March/April 2004. This offer is firm，subject to the receipt of your reply before 10 February 2004.Please note that we have quoted our most favorable price and are unable to entertain any counter offer.With regard to soybeans，we advise you that the few lots we have at present are under offer elsewhere. If，however，you were to make us a suitable offer，there is a possibility of our supplying them. As you know，of late，it has been a heavy demand for these commodities and this has resulted in increased prices. You may，however，take advantage of the strengthening market if you send an immediate reply. Yours faithfully1尊敬的先生/女士:我们邀请贵公司参加于4月29日到5月4日在上述地址举行的“2011年国际博览会”。
商务函电练习2-1-1 establish business relationsWriting SummaryDear sirs:Though the couresty of the Commerce Counselor’s Office of our embassy in your country, we have learned that you are interested in chinese handicraft.In order to expand our products into South America market.We are writing to you to steel cooperation possibilities.As you know , we are one of the leading manufacturers and exporters of Chinese Art and handicraft goods ib china. We specialize in this article with long history.We have a good variety of colors and sizes to meet your different needs.We are looking forward to your specific inquiries.Yours FithfullyIvans wangLetter Writing PracticeDear sirs:Though the courtesy of the Commerce Counselor’s Office of the London embassy in ShangHai, we have known the name and address of your firm .As we know ,you are interested in establish business realation with Chinese firm for buying chinese handicraft goods.We are one of the leading manufacturers and exporters of chinese handicrft goods.In order to expand our products into North Europe. We are willing to establish business relation with your firm and would like to trade with you in this line.We are specialize in exporting handicrft goodsfor many yeas with long standing and high reputation in china.To giveyou a general idea of our products,we attach a catalogue together with a range of pamphlets and gope that you would contact us if any item is of interest to you.We are looking forward toreceiving your enquiries soon.Yours FithfullyIvans wangLetter writing practice 回复信Dear sirs:With reference to your letter of Apirl 4,2010, we would like to inform you that we have received the information you require from the State Bank of India.The Soong company was established in 1995 with long standing and high reputation. It has been keeping an account with the State Bank of India with a fairly good credit record and have not any outstanding debts.The above information is given to you as most confidential without any responsibility on our part.Yours fithfullyIvans wang。
商务英语函电练习题
随着全球化的加深，商务英语函电已成为商业领域中不可或缺的一部分。
无论是与客户、供应商、合作伙伴或同事之间的沟通，书写一封清晰、准确的商务英语函电显得尤为重要。
为了帮助提升您的商务英语函电写作能力，以下是一些练习题供您参考：
1. 标题：询价函
内容：您的公司对某产品感兴趣，请提供最新的产品目录、价格列表和交货条件。
2. 标题：订单确认函
内容：确认您的订单，并告知预计的交货日期和付款方式。
3. 标题：道歉信
内容：就过去的一次失误给客户道歉，并解释导致该失误的原因，同时说明将如何避免类似情况再次发生。
4. 标题：申请延期交货
内容：由于生产问题，无法按时交付订单，请问能否将交货期延期至下个月初？
5. 标题：介绍新产品
内容：介绍公司最新推出的产品，重点突出其特点、性能和优势。
6. 标题：邀请参加展览会
内容：邀请客户参加即将举行的展览会，并提供展位号和详细信息。
7. 标题：投诉信
内容：就最近收到的订单出现的质量问题表达投诉，并要求进行退款或更换产品。
8. 标题：感谢合作
内容：感谢合作伙伴长期以来的支持与合作，并表达对未来合作的期望。
9. 标题：面试邀请信
内容：邀请候选人来参加公司的职位面试，并告知时间、地点和需要准备的材料。
10. 标题：合同讨论会议邀请
内容：邀请各相关方参加一个会议，讨论合同条款和条件，并商讨后续的合作事宜。
以上是一些商务英语函电的练习题，通过进行这些练习，您可以提升您的商务英语写作能力，熟悉商务英语函电常见的格式和用语。
祝您写作顺利！。
12种商务英语信函范文精选2007-03-14 17:25第一种、介绍信Letters of Introduction实例之一：Dear Mr. / Ms.,This is to introduce Mr. Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business.We shall appreciate any help you can give Mr. Jones and will always be happy to reciprocate.Y ours faithfully尊敬的先生/小姐，现向您推荐我们的市场专家弗兰克·琼斯先生。
他将因公务在四月15日到四月中旬期间停留伦敦。
我们将非常感谢您向琼斯先生提供的任何帮助，并非常高兴施以回报。
您诚挚的实例之二：Dear Mr. / Ms,We are pleased to introduce Mr. Wang Y ou, our import manager of Textiles Department. Mr. Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season.We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.Y ours faithfully尊敬的先生/小姐，我们非常高兴向您介绍我们纺织部的进口经理王有先生。
英语商务信函写作30题1. In a business letter, which of the following greetings is the most appropriate?A. Dear FriendB. Dear Sir or MadamC. HelloD. Hi答案：B。
在商务信函中，“Dear Sir or Madam”是一种常见且较为正式、通用的开头问候语。
选项A“Dear Friend”过于随意，不适合商务场合。
选项C“Hello”和选项D“Hi”都太过口语化，不够正式。
2. When starting a business letter to a specific person whose name you know, which greeting should you use?A. To whom it may concernB. Dear SirC. Dear Mr. SmithD. Hello Mr. Smith答案：C。
当知道对方姓名时，应使用“Dear Mr. Smith”这种具体的称呼。
选项A“To whom it may concern”用于不知道收信人具体姓名的情况。
选项B“Dear Sir”不够具体。
选项D“Hello Mr. Smith”不够正式。
3. In a formal business letter, the greeting should be followed by:A. A commaB. A colonC. A semicolonD. A dash答案：A。
在正式商务信函中，问候语后应接逗号。
4. Which of the following is the correct format for the date in a business letter?A. 24th August 2024B. 24 August, 2024C. August 24, 2024D. 2024, August 24答案：C。
