客流用户手册_V1.4

霍e运司机用户手册修订记录版本日期作者描述1.0 10/27/2017 高媛Initial draft 1.1 12/1/2017 高媛Update 1.3 01/15/2018 高媛Update 1.4 02/01/2018 陈锐Update 1.5 03/01/2018 陈锐Update 1.8 05/10/2018 卢璐Update目录1.引言 (4)1.1 编写目的 (4)1.2 项目背景 (4)2.系统简介 (4)2.1 主要功能 (4)2.2 运行环境 (4)3.客户端功能与操作说明 (4)3.1 用户注册 (4)3.2 用户登录 (6)3.2.1忘记密码 (7)3.3 资料审核 (8)3.3我的运输单 (10)3.4.1 运输中 (10)3.4.2 已抢单 (14)3.4.3 已完成 (15)3.4.4 运单搜索 (17)3.5 查找货源 (18)3.5.1 货源详情 (19)3.6 常用路线 (20)3.6.1 删除常用路线 (22)3.6.2 设置常用路线提醒 (22)3.6.2 查看常用路线的推荐货源 (22)3.7 我的 (23)3.7.1 修改手机号 (24)3.7.2 修改密码 (26)3.7.3 忘记密码 (27)3.7.4 我的运输单 (27)3.7.5 设置 (27)3.7.6 告诉好友................................................................ Error! Bookmark not defined.1. 引言1.1 编写目的指导用户正确使用霍e运司机中的各项功能。

1.2 项目背景为客户提供供应链领域软硬件一体化解决方案。

2. 系统简介2.1 主要功能霍e运为货代企业或发货人提供在线发布运单的平台，车队或司机可以在线获取运输需求，此外还提供运单追踪以及实时路径，提供运单的可视化功能。

2.2 运行环境支持Android 4.0.3以上系统。

Website Ordering User Guide(New FastTrak customer)Version 1.1 – Regular UserDecember 29, 2011Contact InformationEmail: ************************Customer Service:USA: 1-800-500-8687Canada: 1-800-465-1890China (HKG): 852-2156-9788FastTrak User Guide OutlineI.Ordering a POII.Track Your OrdersIII.Order HistoryIV.Order InquiryV.Manage AccountVI.Customer SupportVII.Glossary of Terms(Home Page)I. Ordering a PO – This section details the steps required to order a PO.1.Begin by selecting the ‘Submit Your Order’ Icon or click on the Start New2.Choose Eddie Bauer from the retailer list.3.To search for your PO’s enter your PO #. You may enter multiple POnumbers and separate them with commas, or you can select the PO’s you needby clicking the check box and then clicking continue.4.Next, you can review the line items on the PO. On your initial order, you must orderthe entire PO. On a reorder, you can revise the quantities and select which line items you want to order.5.Select your shipping method, enter an internal PO number to reference yourorder (if necessary), and specify any special instructions required for yourorder, then click Continue. Rush service is available, call our customerservice for details.6.Then click the continue button to move to the next step. Select paymentmethod.7.Final Step! Review and Confirm Order. Review the details of your order andclick the Continue Button to complete the order.Click Continue button to submit your order. The following message may prompt while processing the order.8.Print the ‘Thank You’ page for your records. You will also receive and orderconfirmation to the email address used to sign in to FastTrak.II. Track Your Orders – The FineLine Ordering site will allow you to track your orders as they are produced and shipped. To track an order, follow these steps:1.Click the ‘Track Your Order’ icon or the ‘Order Tracking/Search’ tab or find yourorder# from the ‘Recent Orders’ located on the FastTrak Home Page.2.Locate your order in the list or search by the order date, or PO number.3.Once your order has shipped, a ship date as well as Tracking number will beprovided. If your order was shipped via FedX or UPS, clicking the trackingnumber will take you to the appropriate website for detailed tracking information regarding your shipment.4. Clicking the Order # will provide you with detailed information regarding yourorder, Shipping and Billing Information, as well as line item detail.III. Payment History – The Payment History Section will display the 50 most recent orders. You may also search by Order #, or Date Range to locate an order and display its details. You may click on the icon to display the invoice in pdf format. To gain access to your order history, simply click the Order History icon. You may also click on theicon to export the results in excel format. Should you have any questions, youmay click on theicon to submit your inquiries. Someone from our customer support team will handle your inquiries promptly.IV. Order Inquiry – Gain direct access to FineLine Technologies’ superior customer support. Should you have a question regarding your order, always feel free to call our toll free customer support hotline 1-800-500-8687. FastTrak, however, offers the ability to streamline your request by locating your Order ID in question, then you can submit your inquiry directly to a CSR trained specifically to handle your questions.1.Begin by clicking the Inquiry Icon.e the familiar query options (Order ID, Date Range) to locate your order inquestion. Then click the Inquiry Icon to submit your question.3. Select the category of the question and description of the question, then clickSubmit Inquiry.V. Manage Account – There are five tabs; Personal Information, Customer Settings, Shipping Information, Billing Information and Vendor ids maintenance. This section provides the ability to update the information.Start by clicking ‘Manage My Account’ located in the upper right corner of the home screen.You may find your FineLine Customer ID here.Personal InformationClick Edit to change your personal contact informationCustomer SettingsBy default, the person who placed orders receive a copy of the order confirmation and the shipment confirmation, and the contact person of the vendor will receive the PO notification. In most circumstance, the default setting will work fine for most customers. However, you may customize/add more than one person to receive the notifications. Select one of the three notification options, for example, Order Confirmation.Click on Add Setting, type in the email address. You may enter multiple email addresses and separate them using commas. Lastly, click Update to save.Click on Edit to make changes or Delete to remove the record.Shipping InformationYou may add new or edit existing shipping address records. Click on the Add a new Shipping Address link to add new record or any of the company names on the list to edit the current record.Click on ‘Add a new Shipping Address’ tocreate new address to the address bookClick on company name web link to editcurrent informationBilling InformationYou may edit your billing address information by clicking the Company Name.Maintain Retailer RelationshipsAdd Additional Retailers – Here you can continue to add Vendor ID’s to your account as new retailers become available via the FastTrak system. Simply click ‘Maintain Retailer Relations’ and add your Vendor ID.VI. Customer SupportWe appreciate your business here at FineLine and want your ordering experience to be simple. Should you experience any problem with our website or with your order, always feel free to call us directly to speak with a live customer service representative. Again, thank your for using FastTrak and FineLine Technologies.Our Contact Information:Email: ************************Customer Service:USA: 1-800-500-8687Canada: 1-800-465-1890China (HKG): 852-2156-9788VII. Glossary of TermsInternal PO – FastTrak allows a user to input their own Purchase Order number that will be used to relate an order for internal accounting use. An Internal PO number is usually not associated with a regular PO as assigned by the retailer.Line Item –A term used to describe an individual row of data, typically associated with a PO. An example of a line item is a row of data as seen in an excel spreadsheet.Line Item Filter – If your replenishment PO data has more than 25 line items, the ‘Line Item Filter’ allows you to narrow the selection based upon searching by fields in this drop down menu.Manufacturer – A common term to describe a provider to a retailer. The term ‘Vendor’ is also commonly used.PO – Stands for Purchase Order and is one of the key components used in ordering tickets or labels via FastTrak. A Retailer typically assigns a PO to a Vendor or Manufacturer who then can place an order with FineLine using that PO Number.Replenishment PO – A concept used within FastTrak to allow users to order individual items not related to any particular Purchase Order. If your Vendor ID is associated with any items within replenishment data sent to FineLine, a user will have the option to order replenishment items by selecting the REPL-001 PO upon selecting ‘Submit Order’.Setup Fee – A fee based on custom setup required for some orders.SKU – Technically, SKU means ‘Stock Keeping Unit’. The term SKU is commonly used to describe a unique item within a PO or set of printed tickets.SKU Charge – A fee based upon the number of unique items in an order.UPC – Technically, UPC stands for Universal Product Code and is a very specific type of barcode that contains 12 digits. It is commonly used to describe ‘any’ barcode printed on a ticket, although this can be misleading. It is also used frequently to describe a unique item within a PO or set of printed tickets.Vendor – A common term to describe a provider to a retailer.Status:On Hold – Order is not being processed. Your account may be past due or othercorrections are needed to complete your order.In Progress – Order is complete and in production.Shipped – Order has been printed and shipped.Print Quantity – Each line item printed will have a 10% overage plus 2 tickets that FineLine Technologies will keep as samples. Example: If 100 tickets are required by a particular PO, FineLine Technologies will print 112 tickets.。

客流系统日常运维手册
需店内工作人员配合操作如下：
检查客流系统硬件设备的状态，智能机（位于门口上方），POE交换机（位于收银台），路由器（位于收银台）。

智能机
路由器
1、确保智能机不被水泡，不被损坏，安装完好（外观目测即可）。

2、检查POE交换机工作状态。

设备供电正常；设备网线连接正常；均正常后，状态如下：
单点位店铺，POE交换机左侧上下两网口分别接网线到路由器和一体机。

指示灯PoE-1灯亮。

双点位店铺，POE交换机上边两网口接网线到路由器，下边两网口接一体机。

共4根网线。

指示灯
PoE-1，PoE-2灯同时亮。

3、检查网络连接情况。

POE交换机连接到路由器对应网口指示灯正常亮起并呈现闪烁状态。

如下图所示：
如总部负责人发现设备未连接或数据异常。

请再次联系各地进行以上检查，无结果后，请断电重启POE交换机和路由器。

注意事项：
1、POE交换机电源头要插紧牢固，各网口网线要插紧牢固。

2、POE交换机尽量工作中不要经常性碰触，尽量移动到无人接触位置或隔离。

上海申龙客车客户治理系统最终用户标准操作手册一、计算机配置及系统登录方法1、操作系统：Window98以上操作系统，建议使用Window2000以上的版本。

2、网络配置：能登录到互联网，通过拨号、宽带接进等方式。

建议使用宽带网络以提高使用效果。

3、扫瞄环境：请统一使用InternetExplorer6.0或更高版本1、登录系统1)机构：以申龙客车客户效劳部为例，机构编码是999。

2)用户：dinggang是申龙客车客户效劳部配件效劳人员登录用户名。

3)点击“登录〞就能够开始您的业务了。

4〕不同的用户，属于不同的机构，拥有不同的权限，用户权限的设置在第九节系统治理将进行详述。

、修改密码申龙客车为每个客户效劳站分配一个机构代码和登录用户名，初始密码是1234,登录后能够自行修改密码，以如下面图是登录后的画面。

单击此处修改、填写原始密码，新密码后保持。

二、根底信息的录进及查询职员信息维护2.1.1、职员信息提供职员信息增、删、改的功能。

单击“职员治理〞，能够瞧到您所在维修站的职员信息。

2、新增职员信息1、以新增职员为例：点击“新增〞，能够将您所在的维修站的其他职员增加到系统中，例如：增加一个喊“张小强〞的职员2、在所属机构栏“双击〞，将弹出您所在系统的机构信息。

3、选择一行，双击或点击确定。

4、在系统用户栏，选择“是〞那么该职员能够登录到该系统处理业务。

5、保持后的画面如以如下面图，能够瞧到“张小强〞的信息差不多添加到系统中。

、职员信息的修改和删除点击选中一条记录，点击“修改〞可对职员信息进行修改，其他的操作与前述相同；点击“删除〞那么能够删除所选职员的信息。

维修站根底信息的维护1、除职员治理外，系统还提供了对维修站根底信息〔车型信息、故障信息、维修工程信息、维修工时信息、地区信息及维修配件信息〕的维护功能，其他操作与前述操作相同。

2、下面以维修配件的查询为例，进行讲明。

*可按配件名称、车辆部位、车长系列进行模糊查询。