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unit5ROOM SERVICE (l) Warm-upMatch.TowelShampooToothpasteToilet paperTooth brushHairdryer35Listening and speakingListening 1Listen and number the pictures.Dialogue 1Room CleaningH:Housekeepr,G:GuestH:Housekeeping, May i come in?G:yes.what is it?H:sorrytoditurb you,but l’d like to clean the room,can ldo it now?G:well.i’m expecting some friends now.could you come backe later?H:sure,what time would be convenient?G:what about 11am?H:no problem.G:by the way,how long will it take toclean the room?H:lt will be readey in half an hour.Role play 1A:sorry to distub/teouble you.l’d like to clean the room.can l do it now? B：well,i’expecting some friend/afriend.A:sure,what time would be convenient/better?B:what about 2pm/6pm?A:no problem.36Wordes and expressionsClean 打扫 housekeeping客房服务Convenient 方便的 invite 邀请Disturb 打扰，扰乱 ready 准备好的Expect等待，期待Listening 2Listen and fill in the blank and match it with the picture.1.make up the2.Have a3._______________the bathroom.4.Turn on the_______________.5.________________the curtain.( ) ( ) ( ) ( ) ( )Dilogue 2Turn-down svrviceH:Housekeepr,G:GuestH:Turn-down svrice.may l come in?G:yes,please.H:l’ll make up the bed and do some cleaning.G:Great!would you piease clean the bathroom?l’ve just had a shower.H:no problem.G:thank you very mach.H:lt’s getting daek.may l turn on the lights and draw the curtains?G:that would be very kind of you.H:will that be all,sir?G:yes,you are so nice.H:l’m at your service.38Role play 2A:would you please clean the bathroom/make up the bed?l’ve just had a shower/a nap. B:no problem,sir/madam.A:thank you very much.B:lt’is goetting dark.may l turn on the lights and draw the curtains?A:that sounds nice.Word and ExpressionsCurtain窗帘turn-down做晚床的Dark 黑暗draw the curtain拉窗帘Draw 拉，拖turn on打开（开关等）Shower淋浴Listening 3Listen and choose the correct answer.1.A.hairdryer B.shampoo C.towerl2.A.toothbrushes B.towels C.newspapers3.A.toothpaste B.key C.toilet paper4.A.toothbrush B,toothpaster C.shampooDialogue 3Shanging ToiletruesH:Housekeepr,G:GuestH:good morning,madam.did you ring for sevice?what canl do for you?G:could you bring me some new towels,please?thesehaven’t been changed.H:l’m sorry ldidn’t notice that,madam.l’ll bring you someclean towels immediately.G:Thank you.(two minutes later,the bousekeeper brings clean towels.)H:what else can l do for you a bottle of shampoo at once.G:thank you very much.Role play 3A:Good morning ,madem/sir.what can l do for you?B:Could you bring me some new towels/shampoo/tooth paste/toilepaper,please?A:no problem.B:thank you.Words and experssionsBottle 瓶toothbrush牙刷Empty 空的toothpaste牙膏Hairdrdyer 吹风机towel 毛巾Notice 注意shampoo 洗发水Terridle 糟糕，讨厌shelf架子Toiletry 卫生间用品at once立刻，马上Pre-reading activities1.Which word can be used to talk about the job housekeeping Department?A.EasyB.lmaporyantfortable2.Guests will more often contact the staff in___Department in a hotel.A.RecreationB.financeC.housekeepingTaxtHousekeeping DepartmentHousekeeping Department is a basic but importantDepartment in a hotel.lt is responsible for cleaning therooms and making them tidy and comfortable. LtAlso helps to set up and making them tidy andcomfortable. Lt also help to set up and to take apartbanquets and meetings.the Housekeeping Departmentincludes housemaids,housemen,floorcleks,maintenance men and window washeres,floorclerks,housemaids and housemen allhave directcontact with guests so that their job is especially important.very little carelessness,such as an untidy bed sheet can upset a guest and affect his impression of the hotel.Words and epressionsAffect影响maintenance维修，维护Apart 分离，分开recreation娱乐，消遣Basic 基本的sheet床单，被单Carelessness 粗心，大意tidy整洁的Comfortable 舒适的，安逸的unchanged没有更换的Contact 接触，联系untidy不整洁的，凌乱的Direact 直接的upset使心烦Especially 尤其，特别washer洗涤工Finance 财政，金融set up准备，安排Housemaid 客房女服务员take apart整理；拆卸houseman 客服男服务员Exercises1.choose the best according to the passage.1)housekeeping Department staff should make the rooms____.A.clean and comfortableB.untidy but comfortableC.tidy but uncomfortableD.dirty but comfortable2)which department in a hotel will set up and take apart banquets?A.food and beverage department.B.Recreation department.C.Front office department.D.Housekeeping department.3)Which one is NOT a member of housekeeping Department.A:A housemaid B.Afloor clerkC.housemenD.window washers4)The following staff has direct contact with guestes except_____.A.floor clerksB.housemaidsC.housemenD.window washers5）oneexample of carelessness is________.A.a tidy bathroomB.an untidy bed sheetC.an empty ashtrayD.a new towel2.choose the correct word to complete the sentences.1)By/On the way,how long will it take to clean the room?2)May l turn at/on the lights and draw the curains?3)Did you ring to/for service?4)L’ll get you bottle of/off shampoo at once.5)An untidy bed sheet can upset aguest and affect his impression of/in the hotel.3.match and make up a dialogue.Guest’s lnguiry or requiry or Requirement.1)could you bring me a new towel,plerse?this hasn’t been changed.2)L’m expecting afriend now.could you do the turn-down service later?3)Would you please clean the bathroom?l’ve just taken a bath4)How long will it take to clean the bathroomHousekeeper’s AnswerA.lt will be ready in 15 minutes.B.Sure,what time would be convenient?C.l’m sorry ldidn’t notice that.l’ll bring it immediately.D.No problem41WritingTranslate the chinese given in the brackets and practice.1.A:_____________for you(什么时间方便）B:what about 11am?2.A:l’ll____________(铺床）and do some cleaningB:Great！Would you please clean the bathroom?3.A:may l_____________(开灯）and draw the curtains?B:the wlod be good4.A:could you bring me some new towels,please?these haven’t been changed. B:l’m sorry___________(我没有注意到这一点），madam.l’ll bring you some clean ones immediately.5.A:why is housekeeping department so important?B:because its work can____________(影响客人对酒店的印象）。
Unit One Meeting Service• Ss read the new words and expressions.• Ss dictate several important new words and expressions.Discussions before Reading A(15 minutes) Objective: Ss can get familiar with the new words and expressions, etc.Steps:• Ss know something about Reading A.• Ss discuss the following t hree questions:1.How can you be an excellent tour guide?2. If you are a local guide, what should you do to fully prepare for the task of receivinga tour group?3.What are the important stages involved while receiving guests?• Comment briefly on their work.Reading A Meeting Service (45minutes)Objective: Ss can acquire basic knowledge about meeting service , etc.Steps:• Ss can read the text and try to find out the procedures of meeting the tour group.(1) Before leaving to meet the flight, call the airline first to be sure it is on time.(2) Contact the bus driver, inform him/her of the starting time and meeting place.(3) Check that you have the following:Travel service plan, travel brochures, microphone, itinerary( in Chinese) for the driver, typed itinerary in English for all tour members (if possible), logo map of your city, travel service bus sign, expense report sheets, identification card.Part 3 Listening & Speaking 90 minutesListening (45 minutes)Task 1Objective:Ss can understand the conversation and choose the best answer.Script:1. W: Excuse me, but are you Mr. Smith from UK?M: Yes, I’m Luis Smith. Nice to meet you.Question: Where does Mr. Smith come from?2．W: Mr. Smith, is this your first visit to China?M: Yes, I’m here for a seminar about Chinese teaching.Question: Why has the man come to China?3. W: Oh, my! My car broke down. I have to meet Mr. Smith at the airport before 2 pm.M: You are lucky. I can drop you off on my way.Question: What will the man do for the woman?4. W: Excuse me, how can I get to the airport?M: It’s a little far. You can go by bus or by subway, but if you are in a hurry, you’d better go there by taxi.A: What does the man mean?5.W: You know, the Flight No.901 will be landing at 8:55 at the airport.M: Ok, we still have half an hour to get there.Question: What time is it now?Key: 1-5 B C C C ATask 2Objective: Ss can accurately write down the missing information.Script:Profile of TianjinTianjin is one of the four municipalities directly under the central government and the largest coastal open city in north China. Tianjin was not recorded in history before Song Dynasty. The Jin Dynasty established Zhigu stronghold at Dazhigu. During the Yuan Dynasty, Zhigu became an economic, administrative, military and cultural centre,so the court set up the Haijin Town. At that time, Tianjin was gathered with merchants and ships from north and south. The development of the salt industry and water transport has greatly activated the economy and trade. Cities and towns developed one after another.Since modern times, Tianjin has become the original place for many important historical events of China. It has left many historical relics and a large amount of historical figures. After the Second Opium War, Tianjin has become a trading port and many countries were competing with each other in occupying the territory of China, especially in 1900, when the eight power allied force occupied Tianjin.Key:1. coastal2. established3.administrative4. gathered5. transport6. original7. historical8. relics9. competing with 10.occupied Task 3Objective: Ss can fill in the blanks in the form based on the above passage.Script: OmittedSpeaking (45 minutes)Objective:Ss are able to meeting the tour group at the airport.Steps:• Ss read the dialogues and role play it (Task1& Task2)• Ss work in pairs to practice meeting the tour group at the airport with the following expressions:1. May I have your name?2. Where are you from?3. How many people are there in your group?4. What is the serial number of your group?5. How many adults and children are there in your group?6. Hope you have a pleasant journey.• Comment briefly on their work.Part 4 Reading B 45 minutesNew words(5 minutes) Objective: Ss can get familiar with the new words and expressions, etc.Steps:• Ss listen to the new words and expressions, etc.• Ss read the new words and expressions, etc.Fast reading (40 minutes) Objective:Ss can comprehend Reading B.Steps:• Ss read the passage.• Provide help if needed.• Ask Ss to complete Task1 & Task 2Task 1Objective:Ss can decide whether the following statements are true or false according to the passage.Steps:• Ss read the passage.• Ss complete the task.• Ss compare their work with others.• Select Ss to present their work.Key:1-5 F F F T TTask 2Objective:Ss can answer the questions according to the passage.Steps:• Ss complete the task.• Ss compare their work with others.• Select Ss to present their work and ask them to introduce some other Chinese cutures. Suggested answers:1. What is the position of the Chinese calligraphy in Chinese culture?Chinese calligraphy is a form of aesthetically pleasing writing or the artistic expression of human language in a tangible form. This type of expression has been widely practiced in China and has been generally highly esteemed in the Chinese cultural sphere2. What is the relationship between Chinese calligraphy and ink and water painting?They are accomplished using similar tools and techniques, and have a long history of shared artistry.3. How many different styles of Chinese calligraphy are there? And what are they?There are five styles. Zhuanshu style(including Dàzhuàn, Xiǎozhuàn and Oracle bone script), The Lìshū style (clerical script), Kǎishū style (traditional regular script) , Xíngshū (semi-cursive or running script) and Cǎoshū (cursive or sloppy script).4. How did the Chinese calligraphy develop in the history of China?The earliest Chinese calligraphy was clearly visible in ancient China’s Oracle bone script characters around 14th-11th century BC. In about 220 BC, the Emperor Qin Shi Huang ordered Li Si to select a set of 3 300 standardized Xiǎozhuàn characters. The Lìshū style was also authorized under Qin Shi Huang. Kǎishū style (traditional regular script) attributed a lot to Wang Xizhi (303-361) and his followers; Cursive styles such as Xíngshū (semi-cursive or running script) and Cǎoshū (cursive or sloppy script) are descended from Clerical script ,in the same time as Regular script in Han Dynasty, Cǎoshū style was highly appreciated during the reign of Emperor Wu of Han Dynasty (140 BC−87BC).Part 5 Writing 45 minutesObjective:Ss can write a welcome speech.Steps:• Ask the Ss to make a summary about how to write a welcome speech:(1) On behalf of the travel agency, the driver welcome the tourists.(2) Tell the tourists your name and your travel agency's name(3) Introduce the driver(4) Express your sincere desire to serve the tourists.(5) Tell the foreign tourists the time difference(6) Introduce the scenery along the way and answer the questions(7) Introduce the city they are going to visit(8) Introduce the hotel they are going to live in (if necessary)(9) Wish the tourists a good journey.• Ss compare with each other’s answers.• Provide help if needed.• Present the answers.Part 6 Vocabulary and Structure 45 minutesObjective:Ss can complete the exercises related to this unit.Steps:•Ss can complete the exercises in person•Provide help if needed• Present the answers.Keys:Task 1 Fill in the blanks with words or phrases that match the meanings in the right column. The first letters are already given.Initial Touch Local Guide Material Preparation Arriving TimePersonal BelongingsTask 2 Fill in the blanks with the right words.artistic standardizations emphasis including wayretraced visible similar attributed regularizedTask 3 Translation.1. You must apply in a written form.2. A bad thing can lead to good results under certain conditions,3. Internet worm is what people refer to as internet addict.4. It is regarded impolite to speak while eating.5. The friendly relationship between our two countries can be retraced to last century.6. We draw the following conclusions based on these findings.Task 4 Fill in each blank with the appropriate form of the word given in the brackets.1. satisfactory2. impressed3. psychological4. esteem5. authorizePart 7 Grammar 30minutesObjective:Ss can get to know part of Speech and Sentence ComponentsSteps:• Ss can get an overview of the grammar with the explanation of the teacher• Ss finish (some of) the comprehensive exercises• Check the students’ answers and further explain when necessaryPart 8 Cultural Extension 15minutesObjective:Ss can get an overview of the world cultural heritage sites in China Steps:•Ss can read the passage and find some reading material related to the Great Wall •Watch the video about Great Wall and share your opinions about the Great Wall.。
旅游英语Unit 1 Meeting Guests一．写出下列专业术语。
1.接机牌9.导游旗2.导游资格证10.中国国旅3.导游11.领队4.旅游团12. 行李5.散客13.欢迎辞6.导游证14.代表7.河南省15. 中国旅行社8.中国青年旅行社16. 盼望二．判断正误.（正确的写“T”,错误的写“F”).1.When you are going to meet the tour group, you can be late for 20 minutes, becausethere is a tour leader.2.As a tour guide, you need n’t carry welcome board and anything else about the guestswhen you are meeting them.3.As a tout guide, you need to get everything ready beforehand when you take the gueststo the hotel.4.You only meet the tour leader when you are meeting a tour group.5.When you are going to meet a tour group , you need not know their time of arrival.6.When you meet the individual guests, you need not call for a car for them.7.As a tour guide, we need n’t take care of the guests’ luggage.8.We need n’t tell the guest which hotel they will stay in because there is a tour leader.9.We should give the guest a welcome speech at the airport.10.A welcome speech should be given by the tour leader.11.It doesn’t matter if you are late for meeting a tour group.12.You just need to talk with the tour leader when you meet a tour group.三．选词填空。
单考单招旅游服务类实操英语以下是一些旅游服务类实操英语，希望对您有所帮助：1. Greeting and welcoming guests- "Hello, welcome to our hotel. How may I assist you?" - "Good morning/afternoon/evening, welcome to our tour. My name is [Name], and I"ll be your guide for today."- "Welcome aboard our cruise ship. We hope you have a pleasant journey."2. Offering assistance- "Is there anything I can help you with?"- "Do you need any recommendations for restaurants or attractions in the area?"- "Would you like me to arrange transportation for you?"3. Providing directions- "The restaurant you"re looking for is just around the corner on the left-hand side."- "To get to the museum, take a right at the traffic light and then walk straight for about 10 minutes."- "The nearest subway station is two blocks away. Turn left when you exit the hotel and walk straight until you see it on your right."4. Making reservations- "I"d like to make a reservation for two at your restaurant for tonight at 7 pm."- "Can you please book me a room with a king-sized bed for two nights starting from tomorrow?"- "I"d like to reserve two tickets for the evening performance of the show."5. Handling complaints- "I"m sorry to hear that you had a negative experience. Could you please tell me more about what happened so that I can address the issue?"- "I understand your frustration, and I apologize for the inconvenience. Let me see what I can do to resolve the problem for you."- "Thank you for bringing this to my attention. I will make sure to pass along your feedback to our management team for further review."。
