酒店常用英语缩写大全

部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B 中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY 前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR / TELEPHONE ROOM OPT 礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK 订房员RESERVATION CLERK RESV CLERK 行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERVATION BKG预期抵店ARRIVAL 、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK 续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST 商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLEDAIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF 东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY 住房平均价格AVERAGE ROOM RATE A.R.R收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse Survey ESPS全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS (标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(Local Negotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO国家:阿根廷ARGENTINA AR澳大利亚AUSTRALIA AU奥地利AUSTRIA AT巴哈马BAHAMAS BS比利时BELGIUM (BELGIQUE) BE贝宁BENIN BJ玻利维亚BOLIVLA BO巴西BRAZIL (BRASIL) BR英国BRITAIN UK缅甸BURMA MM加拿大CANADA CA智利CHILE CL丹麦DENMARK (DANMARK) DK德国DEUTSCHLAND DE厄瓜多尔ECUADOR EC斐济FIJI FJ法国FRANCEE FR加蓬GABON GA希腊GREECE GR厄地马拉GUATEMALA瓦亚那GUYANA GY海地HAITI HT洪都拉斯HONDURAS HN香港HONG KONG HK印度INDIA IND印度尼西亚INDONESIA伊拉克IRAQ IQ爱尔兰IRELAND IE 以色列ISRAEL IL意大利ITALY(ITALIA) IT牙买加JAMAICA JM日本JAPAN JP约旦JORDAN JO基里巴斯KIRIBATI KI卢森堡LUXEMBOURG LU马达加斯加MADAGASCAR (MALAGASY) MG 澳门MACAO MO马来西亚MALAYSIA MY毛里求斯MAURITIUS MU墨西哥MEXICO MX尼泊尔NEPAL NP荷兰NETHERLANDS (HOLLAND) NL新西兰NEW ZEALAND NZ尼日尔NIGER NE尼日利亚NIGERIA NG挪威NORWAY NO巴基斯坦PAKISTAN PK巴拿马PANAMA PA巴拉瓦PARAGUAY PY秘鲁PERU PE菲律宾PHILIPPINES PH葡萄牙PORTUGAL PT沙特阿拉伯SAUDI ARABLA SA赛舌尔SEYCHELLES新加坡SINGAPORE SG南非SOUTH AFRICA ZA西班牙SPAIN (ESPANA)斯里兰卡SRI LANKA苏里南SURINAME SR斯威士兰SWAZILAND SZ瑞典SWEDEN (SVERIGE) SE瑞士SWITZERLAND (SUISSE)泰国THAILAND TH汤加TONGA TO特立尼达和多巴哥TRINIDAD AND TOBAGO突尼斯TUNISIA美国UNITED STATES OF AMERICA U.S.A 乌拉圭URUGUAY UY委内瑞拉VENEZUELA VE南斯拉夫YUGOSLAVLA YU扎伊尔ZAIRE ZR巴林BANGLADESH BH孟加拉BERMUDA BD百慕达BRAZIL BM塞浦路斯CYPRUS捷克共和国CZECH REPUBLIC CZ多明尼加共和国DOMINICAN REPUBLIC DM 埃及EGYPT EG芬兰FINLAND FI伊朗IRAN IR喀麦隆CAMEROON CM直布罗陀GIBRALTOR GI哥伦比亚COLOMBIA CO巴布亚新几内亚NAPUA NEW GUINEN PG南朝SOUTH KOREN叙利亚SYRIA SY坦桑尼亚TANZANIA TZ土耳其TURKEY TR赞比亚ZAMBIA ZM津巴布韦ZIMBAWE ZW也门共和国YEMEN REPUBLIC YE。

酒店常用英语缩写大全以下是一些酒店常用的英语缩写：1. B&B: Bed and Breakfast (早餐和住宿)2. CC: Credit Card (信用卡)3. CP: Continental Plan (欧洲计划，指包含早餐)4. EP: European Plan (欧洲计划，指不包含早餐)5. F&B: Food and Beverage (餐饮)6. HK: Housekeeping (客房服务)7. HSIA: High-Speed Internet Access (高速互联网接入)8. LRA: Last Room Availability (末位可用房)9. MICE: Meetings, Incentives, Conferences, Exhibitions (会议、奖励、会议、展览)10. OOO: Out of Order (故障)11. OTA: Online Travel Agency (在线旅行社)12. PMS: Property Management System (物业管理系统)13. POA: Price on Application (价格面议)14. RAC: Rack Rate (门市价)15. RO: Room Only (仅住宿，指不包括早餐)16. RS: Room Service (客房服务)17. SMK: Smoking (吸烟)18. SGK: Non-Smoking (禁烟)19. VD: View Deluxe (豪华景观房)20. WB: Welcome Beverage (迎宾饮料)这些是一些常见的酒店英语缩写，但是请注意，不同的酒店可能使用不同的缩写。

酒店常用英文缩写酒店房态名词缩写：01.VC Vacant Clean 空的干净房/可卖房02.VD V acant Dirty 空的脏房03.OC Occupied Clean 住客干净房04.OD Occupied Dirty 住客脏房05.PMU Please Make Up 即扫06.DND Do Not Disturb 请勿打扰07.OS Out OfService 维修房（小）08.OOO Out OfOrder 维修房（大）09.ECO Expectative Check Out 预退房10.D/L Double lock 双锁房11.S/O Sleep Out 外睡房12.R/S Refuse Service 拒绝服务13.LSG Long Staying Guest 长住客14.VIP Very Important Person重要客人（贵宾）15.N/B No Baggage 无行李16.L/B Light Baggage 少行李17.C/O Check Out 离店结帐18.C/I Check In 入住登记19.D/U Day Use 小时房20.H/U House Use 自用房21.T/D Turn Down Service 夜床服务22.R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25.SK Standard King 标准单人间26.ST Standard Twin 标准双人间27.DS Deluxe Suite 豪华套房28.BS Business Suite 商务套房29.CR Connecting Room 公寓套房30.PA Public Area 公共区域31.EK Executive King 行政单人间32.ET Executive Twin 行政双人间33.ES Executive Suite 行政套房部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M 前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEW ARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERV A TION RESV总机房OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES &MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERV A TION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HRMGR总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员W AITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERV ATION BKG预期抵店ARRIV AL 、DUTE IN ARL提前抵达EARL Y ARRIV AL预期离店DEPARTURE 、DUTE OUT DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST贵宾VERY IMPORTANT PERSON VIP旅行社TRA VEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY(MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务W AKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY干洗DRY-CLEANING熨烫V ALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF 东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BA TH邻近房ADJOINING ROOM付款方式ADV ANCE PAYMENT礼仪AMENITY住房平均价格A VERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRA VEL AGENT升级UPGRADE空房V ACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP 总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR 收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse SurveyESPS全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(LocalNegotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO。

酒店英文缩写第一篇：酒店英文缩写酒店英文大全部门英文简称：总行政办公室 Executive Office行政部Rear-Service Department市场营销部sales & Marketing Division 销售部Sales Department公关部Public Relation Department 预订部Reservation Department 客务/房务部Room Division前厅部Front Office Department 管家部Housekeeping Department 餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department工程部Engineering Department 保安部Security Department 商场部Shopping Arcade 礼宾司=Chief Concierge娱乐部=Entertainment Department人力资源及培训部 Human Resource & Training Dept.人力资源部 HUMAN & RESOURCES DEPARTMENT HR采购部Purchasing Dept.电脑部Electronic Data Processing Dept.酒水仓 BEVERAGE STORE 食品仓 FOOD STORE日用品仓 GENERAL STORE 管家部 HOUSEKEEPING HSKP 洗衣房 LAUNDRY ROOM LR 布草房 LINEN ROOM 游泳池 SWIMMING POOL餐饮部 FOOD & BEVERAGE DEPARTMENT F &中餐厅 CHINESE RESTAURANT CHN REST 西餐厅 WEST RESTAURANT WEST REST 日本餐厅 JAPANESE RESTAURANT 大堂吧 LOBBY BAR送餐部 ROOM SERVICE RM SVC 宴会中心 BANQUET CENTRE 会议厅 CONFERENCE HALL 管事部 STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT 夜总会NIGHTCLUBB桑拿 SAUNA健身中心 HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE 保龄球室 BOWLING BALL 员工饭堂 STAFF CANTEEN 员工宿舍 STAFF DORMITORY 医务室 CLINIC ROOM 图书馆 LIBRARY接待处 RECEPTION RECP行政楼层 EXECUTIVE FLOOR E/F 询问处 INFORMATION INFM 订房部 RESERVATION RESV总机房 OPERATOR / TELEPHONE ROOM礼宾部 CONCIERGE CON商务中心BUSINESS CENTRE BC 大堂副理ASSISTANT MANAGER AM 车队 TRANSPORTATION TRA账务处 CASHIER、ACCOUNTING DESK 大堂 LOBBY楼层 FLOOR / F后勤办公室 BACK OFFICE 员工通道 STAFF ENTRANCEOPT酒店职务英文简称：总经理 General Manager常务副总经理 Deputy General Manager行政助理 ASSISTANTEXECUTIVEMANAGER AEM人力资源开发总监Director of Human Resources 人事部经理Personnel Manager人力资源部经理 HUMAN & RESOURCES MANAGER HR MGR 培训部经理Training Manager 督导部经理Quality Inspector 人事主任Personnel Officer 培训主任Training Officer财务总监Financial Controller 财务部经理Chief Accountant 成本部经理Cost Controller 采购部经理Purchasing Manager 采购部主管Purchasing Officer 电脑部经理EDP Manager 总出纳Chief Cashier 市场营销总监MarketingDirector of Sales and市场及销售总监 DIRECTOROFSALES& MARKETING DOS销售部经理Director of Sales公关经理P.R.ManagerPublic Relation Manager宴会销售经理Banquet Sales Manager 销售经理Sales Manager 宴会销售主任Banquet Sales Officer 销售主任Sales Officer高级销售代表 Senior Sales Executive 销售代表 Sales Executive 公关代表P.R.Representative 宾客关系主任Guest Relation Officer 公关部主任Public Relation Supervisor 客户经理Account Manager高级客户经理Senior Account Manager 资深美工Senior Artist 美工Artist销售部联络主任Sales Coordinator资深销售中心预订员Sales Center Senior Reservation Clerk销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge 行李员Bellboy 女礼宾员Door Girl客房总监Director of Housekeeping 前厅部经理Front Office Manager前厅部副经理Asst.Front Office Manager 大堂副理Assistant Manager 礼宾主管Chief Concierger客务主任Guest Relation Officer 接待主管Chief Concierge 接待员Receptionist 车队主管Chief Driver出租车订车员T axi Service Clerk 行政管家Executive Housekeeper 行政副管家AssistantExecutiveHousekeeper办公室文员Order T aker客房高级主任Senior Supervisor 楼层主管Floor supervisor 楼层领班Floor Captain 客房服务员Room Attendant 洗衣房经理Laundry Manager 餐饮总监F&B Director 餐饮部经理F&B Manager 西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager 餐饮部秘书F&B Secretary 领班Captain 迎宾员Hostess服务员Waiter ,waitress 传菜Bus Boy, Bus Girl 行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker 工程总监Chief Engineer工程部经理Engineering Manager 值班工程师Duty Engineer 保安部经理Security Manager保安部副经理Asst.Security Manager 保安部主任Security Manager 保安员Security Manager 商场部经理Shop Manager 商场营业员Shop Assistant 销售部总监=Director of Sales 高级销售代表=Senior Sales Representative 销售代表=Sales Representative 行政总厨=Executive chief行政值班经理 EXECUTIVEONDUTYMANAGER EOD值班经理DUTY MANAGER DM 行政秘书EXECUTIVE SECRETARY 总会计师CHIEF ACCOUNT 信贷经理CREDIT MANAGER CM 成本会计师 COST ACCOUNT 采购部经理PURCHASINGMANAGERPURCHASING MGR市场及销售部经理SALES MANAGER 销售员SALES COORDINATOR前厅经理FRONT OFFICE MANAGER FOM 前厅副经理ASSISTANTFRONTOFFICE MANAGER AFOM大堂副经理 ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK 订房员RESERVATION CLERK RESV CLERK 行李员 BELL BOY / BELL MAN 门童 DOORMAN 接线生 OPERATOR司机 DRIVER行政管家 EXECUTIVE HOUSEKEEPER EH 副行政管家ASSISTANTEXECUTIVEHOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH 楼层服务员ROOM ATTENDANT ATT餐饮总监 DIRECTOROFFOOD & BEVERAGE DOFB点心总厨 DIM SUM CHEF 总工程师 CHIEF ENGINEER 值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER 保安主管 CHIEF SECURITY 经理 MANAGER MGR主任 SUPERVISOR SUP 领班 CAPTAIN CAP 秘书 SECRETARY 文员 CLERK 服务员 WAITER酒店常用术语英文简称接待处用语：入住 CHECKOUT C / O预订BOOKING、RESERVATION BKG 预期抵店ARRIVAL、DUTE IN ARL 提前抵达 EARLY ARRIVAL预期离店DEPARTURE、DUTE OUT DEPT 确认CONFIRMATION CONFIRM 再次确认RE-CONFIRM RE-CFRM 取消 CANCELLATION CANCELL 订金 DEPOSIT 价格 RATE RTE 价钱PRICE 封房 BLOCK续住 EXTENSION EXTEN 客类：顾客、宾客 CLIENT、GUEST 散客 WALK IN W / I、FIT 团队GROUP GRP 商务客 COMMERCIAL GUEST COMM GST 商务合同CORPORATE CONTRACT长住客 LONG STAY GUEST L / S GST 贵宾 VERY IMPORTANT PERSON VIP 旅行社 TRAVEL AGENT TVL AGT 自用房 HOUSE USE H/U 公司 COMPANY COM 付帐(动)PAY 付帐(名)PAYMENT 信用卡CREDIT CARD 现金 CASH尽快 AS SOON AS POSSIBLE资料 INFORMATION INFM 电话TELEPHONE TEL 传真 FACSIMILE FAX电传 TELEX TLX 电报 CABLE CBL 地址 ADDRESS ADD复印(机)COPY(MACHINE)网络 INTERNET 电脑 COMPUTER 打印机 PRINTERASAP 机票 FLIGHT TICKET 打字 TYPING充电 CHARGE A BATTERY 充电器 CHARGER 留言 MESSAGE 内播电影 IN-HOUSE MOVIE 对方付费电话 COLLECT CALL 酒店帐HOUSE ACCOUNT H/A 国内长途------IDD 国际长途------DDD 市内电话 CITY CALL 分机 EXTENSION EXTN 服务台 COUNTER 唤醒服务 WAKE UP CALL 叫早服务 MORNING CALL请勿打扰 DO NOT DISTURB DND 天气 WEATHER 出租车 TAXI 面包车 VEHICLE 中巴 COACH报纸 NEWSPAPER 信件 MAIL电视 TELEVISION TV 背景音乐 BACK GROUND MUSIC 小酒吧MINI BAR冰箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL SAFE 吹风筒 HAIR DRYER 电热水壶 ELECTRIC HEATING KETTLE 中央空调INDIVIDUALCONTROLLEDAIR-CONDITION 洗衣 LAUNDRY干洗DRY-CLEANING 熨烫VALET SERVICE 失物招领LOST AND FOUND 早餐BREAKFAST B’FAST美式早餐 AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF 东方式早餐ORIENTAL BREAKFAST OBF 午餐 LUNCH LNH 晚餐 DINNER DNR 人民币------RMB 港币------HKD 美元------USD 按摩 MASSAGE 蒸汽浴STEAM BATH 邻近房ADJOINING ROOM 付款方式ADVANCE PAYMENT 礼仪 AMENITY住房平均价格AVERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION 取消 CANCELLATION不收费房 COMPLIMENTARY COMP 连通房 CONNECTING 续住EXTENSION 加床 EXTRA BED 预报 FORECAST客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT 加入 JOIN-IN超过退房时间 LATE CHECK-OUT 记事本 LOG BOOK 净价 NET RATE坏房 OUT OF ORDER O.O.O 包价 PACKAGE长包房 PERMANENT ROOM 门市价 RACK RATE 登记 REGISTER 登记卡REGISTRATION CARD 转房ROOM CHANGE 房价ROOM RATE 房间种类 ROOM TYPE团体住房名单ROOMING LIST 同住SHARE WITH 旅行社TRAVEL AGENT 升级 UPGRADE空房 VACANT ROOM贵宾 VERY IMPORTANT PERSON V.I.PARI:平均房价指数Average Rate Index;CTP营业利润贡献:Contribution to TradingProfit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue PerAvailable Room;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest SatisfactionTracking System;ESPS员工满意度调查:ESPS=EmployeeSatisfaction Pulse Survey;TQM全面质量管理:TQM=TotalQuality Management;QES质量评估系统:QES= Quality EvaluationSystem;PMS酒店经营管理系统:PMS=PropertyManagement System;SOP(标准经营程序):SOP=StandardOperating Procedures;KNR重要公司协议价:KNR(Key NegotiatedRate);LNR“当地”公司协议价:LNR(Local Negotiated Rate);RFP合作协议申请:RFP= Request for Proposal;FIT(散客):FIT=FullyIndependentTraveler;DND(请勿打扰):DN D= Do Not Disturb;VIP(非常重要的人)：VIP= Very Important Person;IBP(综合经营计划)：IBP=IntegratedBusiness Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office第二篇：酒店常用英文缩写酒店常用英文缩写酒店房态名词缩写：01.VC Vacant Clean 空的干净房/可卖房 02.VD Vacant Dirty 空的脏房03.OC Occupied Clean 住客干净房 04.OD Occupied Dirty 住客脏房 05.PMU Please Make Up 即扫 06.DND Do Not Disturb 请勿打扰 07.OS Out Of Service 维修房（小）08.OOO Out Of Order 维修房（大）09.ECO Expectative Check Out 预退房 10.D/L Double lock 双锁房 11.S/O Sleep Out 外睡房12.R/S Refuse Service 拒绝服务 13.LSG Long Staying Guest 长住客14.VIP Very Important Person重要客人（贵宾）15.N/B No Baggage 无行李 16.L/B Light Baggage 少行李 17.C/O Check Out 离店结帐 18.C/I Check In 入住登记 19.D/U Day Use 小时房 20.H/U House Use 自用房21.T/D Turn Down Service 夜床服务 22.R/G Repeated Guest 回头客23.L/F Lost and Found 客人遗留物品24.MOD Manager on Duty 值班经理25.SK Standard King 标准单人间26.ST Standard Twin 标准双人间 27.DS Deluxe Suite 豪华套房 28.BS Business Suite 商务套房 29.CR Connecting Room 公寓套房 30.PA Public Area 公共区域31.EK Executive King 行政单人间 32.ET Executive Twin 行政双人间 33.ES Executive Suite 行政套房部门 DEPARTMENT DEPT 职位 POSITION POS行政办 EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC 会计部ACCOUNTING ACCT 采购部 PURCHASING DEPARTMENT PD 酒水仓 BEVERAGE STORE 食品仓 FOOD STORE日用品仓 GENERAL STORE市场及销售部 SALES & MARKETING DEPARTMENT S & M 前厅部FRONT OFFICE DEPARTMENT F.O(F/O)管家部HOUSEKEEPING HSKP 洗衣房 LAUNDRY ROOM LR 布草房 LINEN ROOM 游泳池 SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B 中餐厅CHINESE RESTAURANT CHN REST 西餐厅WEST RESTAURANT WEST REST 日本餐厅 JAPANESE RESTAURANT 大堂吧 LOBBY BAR 送餐部 ROOM SERVICE RM SVC 宴会中心 BANQUET CENTRE 会议厅 CONFERENCE HALL 管事部 STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT 夜总会NIGHT CLUB 桑拿 SAUNA健身中心 HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE保龄球室 BOWLING BALL工程部ENGINEERING DEPARTMENT ENG 保安部SECURITY DEPARTMENT SEC人力资源部 HUMAN & RESOURCES DEPARTMENT HR 培训部TRAINING DEPARTMENT 员工饭堂STAFF CANTEEN 员工宿舍STAFF DORMITORY 医务室 CLINIC ROOM 图书馆 LIBRARY 前厅各分部：接待处 RECEPTION RECP行政楼层 EXECUTIVE FLOOR E/F 询问处 INFORMATION INFM 订房部 RESERVATION RESV总机房 OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC 大堂副理ASSISTANT MANAGER AM 车队 TRANSPORTATION TRA账务处CASHIER、ACCOUNTING DESK 大堂LOBBY 楼层FLOOR / F后勤办公室 BACK OFFICE 员工通道 STAFF ENTRANCE职位：总经理 GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM 行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC 总会计师CHIEF ACCOUNT 成本会计师 COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR 市场及销售总监 DIRECTOR OF SALES & MARKETING DOS 市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理SALES MANAGER 销售员SALES SALES前厅经理 FRONT OFFICE MANAGER FOM前厅副经理 ASSISTANT FRONT OFFICE MANAGER AFOM 大堂副经理 ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK 订房员RESERVATION CLERK RESV CLERK 行李员 BELL BOY / BELL MAN 门童 DOORMAN 接线生 OPERATOR 司机 DRIVER行政管家 EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH 助理管家ASSISTANT HOUSEKEEPER AH 楼层服务员ROOM ATTENDANT ATT餐饮总监 DIRECTOR OF FOOD & BEVERAGE DOFB 行政总厨EXECUTIVE SOUS CHEF 点心总厨 DIM SUM CHEF人力资源部经理 HUMAN & RESOURCES MANAGER HR MGR 总工程师 CHIEF ENGINEER 值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER 保安主管 CHIEF SECURITY 经理 MANAGER MGR 主任 SUPERVISOR SUP 领班 CAPTAIN CAP 秘书 SECRETARY 文员 CLERK 服务员 WAITER行政值班经理 EXECUTIVE ON DUTY MANAGER EOD值班经理 DUTY MANAGER DM 酒店常用术语：接待处用语：入住 CHECKOUT C / O预订BOOKING、RESERVATION BKG 预期抵店ARRIVAL、DUTE IN ARL 提前抵达 EARLY ARRIVAL预期离店DEPARTURE、DUTE OUT DEPT 确认CONFIRMATION CONFIRM 再次确认RE-CONFIRM RE-CFRM 取消 CANCELLATION CANCELL 订金 DEPOSIT 价格 RATE RTE 价钱PRICE 封房 BLOCK续住 EXTENSION EXTEN 客类：顾客、宾客 CLIENT、GUEST 散客 WALK IN W / I、FIT团队 GROUP GRP商务客COMMERCIAL GUEST COMM GST 商务合同CORPORATE CONTRACT 长住客 LONG STAY GUEST L / S GST 贵宾 VERY IMPORTANT PERSON VIP 旅行社 TRAVEL AGENT TVL AGT 自用房 HOUSE USE H/U 公司 COMPANY COM 付帐(动)PAY 付帐(名)PAYMENT] 信用卡 CREDIT CARD 现金 CASH尽快 AS SOON AS POSSIBLE ASAP资料INFORMATION INFM 电话TELEPHONE TEL 传真FACSIMILE FAX 电传 TELEX TLX 电报 CABLE CBL 地址 ADDRESS ADD 复印(机)COPY(MACHINE)网络 INTERNET 电脑 COMPUTER 打印机 PRINTER机票 FLIGHT TICKET 打字 TYPING充电 CHARGE A BATTERY 充电器 CHARGER 留言 MESSAGE 内播电影 IN-HOUSE MOVIE 对方付费电话 COLLECT CALL 酒店帐HOUSE ACCOUNT H/A 国内长途------IDD 国际长途------DDD 市内电话 CITY CALL 分机 EXTENSION EXTN 服务台 COUNTER 唤醒服务 WAKE UP CALL 叫早服务 MORNING CALL请勿打扰 DO NOT DISTURB DND 天气WEATHER 出租车 TAXI 面包车 VEHICLE 中巴 COACH报纸 NEWSPAPER 信件 MAIL电视 TELEVISION TV背景音乐 BACK GROUND MUSIC 小酒吧 MINI BAR冰箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL SAFE 吹风筒 HAIR DRYER 电热水壶 ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY干洗 DRY-CLEANING 熨烫 VALET SERVICE失物招领 LOST AND FOUND 早餐BREAKFAST B’FAST 美式早餐 AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF 东方式早餐ORIENTAL BREAKFAST OBF 午餐 LUNCH LNH 晚餐 DINNER DNR 人民币------RMB 港币------HKD 美元------USD 按摩 MASSAGE 蒸汽浴 STEAM BATH邻近房 ADJOINING ROOM 付款方式 ADVANCE PAYMENT 礼仪 AMENITY住房平均价格AVERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION 取消 CANCELLATION不收费房 COMPLIMENTARY COMP 连通房 CONNECTING 续住EXTENSION 加床 EXTRA BED 预报 FORECAST客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT 加入 JOIN-IN超过退房时间 LATE CHECK-OUT 记事本 LOG BOOK 净价 NET RATE坏房 OUT OF ORDER O.O.O 包价 PACKAGE长包房 PERMANENT ROOM 门市价 RACK RATE 登记 REGISTER 登记卡REGISTRATION CARD 转房ROOM CHANGE 房价ROOM RATE 房间种类 ROOM TYPE 团体住房名单 ROOM LIST 同住SHARE WITH旅行社 TRAVEL AGENT 升级 UPGRADE空房 VACANT ROOM贵宾 VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP 总经营利润Gross Operating Profit GOP 平均每间可卖房间的收入 Revenue Per Available Room RevPAR 收入产生指数 Revenue Generation Index RGI宾客意见调查系统 Guest Satisfaction Tracking System GSTS 员工满意度调查 Employee Satisfaction Pulse Survey ESPS 全面质量管理Total Quality Management TQM 质量评估系统Quality Evaluation System QES酒店经营管理系统 Property Management System PMS(标准经营程序)Standard Operating Procedures SOP 重要公司协议价(Key Negotiated Rate)KNR 当地"公司协议价(LocalNegotiated Rate)LNR 合作协议申请Request for Proposal RFP 散客Fully Independent Traveler FIT综合经营计划 Integrated Business Plan IBP预订中心的预订系统 Virtual Central Reservation Office VCRO 第三篇：酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:A/C餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M2酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI: Average Rate Index;CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue Per Available Room;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest Satisfaction Tracking System;ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey;TQM全面质量管理:TQM= Total Quality Management;QES 质量评估系统:QES= Quality Evaluation System;PMS酒店经营管理系统: PMS= Property Management System;SOP(标准经营程序): SOP= Standard Operating Procedures;KNR重要公司协议价:KNR(Key Negotiated Rate);LNR“当地”公司协议价:LNR(Local Negotiated Rate);RFP合作协议申请:RFP= Request for Proposal;FIT(散客):FIT=Fully Independent Traveler;DND(请勿打扰):DN D= Do Not Disturb;VIP(非常重要的人)：VIP= Very Important Person;IBP(综合经营计划)：IBP= Integrated Business Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office总经理办公室:GM人力资源部:HR财务部:A/C餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M2酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI: Average Rate Index;CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue Per Available Room;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest Satisfaction Tracking System;ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey;TQM全面质量管理:TQM= Total Quality Management;QES 质量评估系统:QES= Quality Evaluation System;PMS酒店经营管理系统: PMS= Property Management System;SOP(标准经营程序): SOP= Standard Operating Procedures;KNR重要公司协议价:KNR(Key Negotiated Rate);LNR“当地”公司协议价:LNR(Local Negotiated Rate);RFP合作协议申请:RFP= Request for Proposal;FIT(散客):FIT=Fully Independent Traveler;DND(请勿打扰):DN D= Do Not Disturb;VIP(非常重要的人)：VIP= Very Important Person;IBP(综合经营计划)：IBP= Integrated Business Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office Hotel Various departments 酒店各部门Receiving Department收货部Engineering工程部Chinese Restaurant中餐厅 HSKP楼层，客房Shift Leader – HSKP主管－楼层HSKP Order Taker 客房部文员GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN---FINANCE 财务部DOF---DIRECTOR OF FINANCE 财务总监DOM---DIRECTOR OF SALES&MARKETING 销售部总监 FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台 CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心(不同于 B.C.---BEFORE CHRIST)公元前CL---CLOUB LOUNGE 行政酒廊 HC--HEALTH CLUB 健康中心TC---TICKET CENTER 票务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部 HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN---FINANCE 财务部DOF---DIRECTOR OF FINANCE 财务总监DOM---DIRECTOR OF SALES&MARKETING 销售部总监 FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台 CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心(不同于 B.C.---BEFORE CHRIST)公元前CL---CLOUB LOUNGE 行政酒廊 HC--HEALTH CLUB 健康中心TC---TICKET CENTER 票务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部 HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部第四篇：酒店各部门英文缩写酒店缩写总经理办公室:GM人力资源部:HR 财务部:A/C餐饮部:F&B 客房部:HSKP工程部:ENG 保安部:SEC前厅部:FO 康乐部:ENT(Recreation and Entertainment Department)市场销售部:S&M 酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI: Average Rate Index;CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit;RevPAR平均每间可卖房间的收入:Revenue Per Available Room;RGI收入产生指数:Revenue Generation Index;GSTS宾客意见调查系统:Guest Satisfaction Tracking System;ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey;TQM全面质量管理:TQM= Total Quality Management;QES质量评估系统:QES= Quality Evaluation System;PMS酒店经营管理系统: PMS= Property Management System;SOP(标准经营程序): SOP= Standard Operating Procedures;KNR重要公司协议价:KNR(Key Negotiated Rate);LNR“当地”公司协议价:LNR(Local Negotiated Rate);RFP合作协议申请:RFP= Request for Proposal;FIT(散客):FIT=Fully Independent Traveler;DND(请勿打扰):DN D= Do Not Disturb;VIP(非常重要的人)：VIP= Very Important Person;IBP(综合经营计划)：IBP= Integrated Business Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office第五篇：英文缩写GM（General Manager）总经理VP（Vice President）副总裁FVP（First Vice President）第一副总裁AVP（Assistant Vice President）副总裁助理CEO（Chief Executive Officer）首席执行官COO（Chief Operations Officer）首席运营官CFO（Chief Financial Officer）首席财务官CTO（Chief Technology Officer）首席技术官HRD（Human Resource Director）人力资源总监OD（Operations Director）运营总监MD（Marketing Director）市场总监OM （Operations Manager）运作经理PM（Production Manager生产经理、Product Manager产品经理、Project Manager项目经理)注：这里面变化比较多，要结合谈话时的背景来判断究竟是指哪种身份）BM（Branch Manager）部门经理DM（District Manager）区域经理RM（Regional Manager）区域经理President 总裁Vice-President 副总裁Assistant VP 副总裁助理Executive Marketing Director 市场行政总监General Manager 总经理Branch Manager 部门经理Product Manager 产品经理Project Manager 项目经理Regional Manager 区域经理Production Manager 生产经理Transportation Manager 运输经理Applications Programmer 应用软件程序员Computer Operator 电脑操作员Computer Operations Supervisor 电脑操作主管Hardware Engineer 硬件工程师Computer T echnician 电脑技术MIS Manager 管理信息系统部经理Developmental Engineer 开发工程师Operations Analyst 操作分析Director of Information Services 信息服务主管LAN Administrator 局域网管理员Systems Analyst 系统分Manager of Network Administration 网络管理经理Systems Engineer 系统工程师Product Support Manager 产品支持经理Systems Programmer 系统程序员VP Sales 销售副总裁VP Marketing 市场副总裁SeniorAccount Manager 高级客户经理Telemarketing Director 电话销售总监Sales Administrator 销售主管Telemarketer 电话销售员Regional Sales Manager 地区销售经理Tele-Interviewer 电话调查员Regional AccountManager 地区客户经理Salesperson 销售员Sales Representative 销售代表Merchandising Manager 采购经理Sales Manager 销售经理Marketing Consultant 市场顾问Sales Executive 销售执行者Marketing Assistant 市场助理Sales Assistant 销售助理Marketing and Sales Director 市场与销售总监Retail Buyer 零售采购员Market Research Analyst 市场调查分析员Manufacturer’s Representative 厂家代Purchasing Agent 采购代理Assistant Account Executive 客户管理助理Marketing Manager 市场经理Advertising Manager 广告经理Marketing Intern 市场实习Advertising Coordinator 广告协调员Marketing Director 市场总监Advertising Assistant 广告助理Account Manager 客户经理Account Representative 客户代表Accounting Payable Clerk 应付帐款文员Accounting Assistant 会计助理Accounting Manager 会计经理Accounts Receivable Clerk 应收帐款文员Accounting Clerk 会计文员Certified Public Accountant 注册会计师Senior Accountant 高级会计Chief Financial Officer 首席财务官Audit Manager 审计经理Collections Officer 收款负责人Auditor 审计师Junior Accountant 初级会计Loan Administrator 贷款管理员Management Accountant 管理会计Billing Clerk 票据文员Billing Supervisor 票据管理员Bookkeeper 档案管理Staff Auditor 审计员Bookkeeping Clerk 档案管理助理Budget Analyst 预算分析Tax Accountant 税务会计Credit Analyst 信用分析Credit Manager 信用管理经理Vice-President of Administration and Finance 财务行政副总裁Financial Analyst 财务分析Vice-President of Finance 财务副总裁Financial Consultant 财务顾问Financial Manager 财务经理Financial Planner 财务计划员VP HR 人力资源副总裁Assistant VP HR 人力资源副总裁助理HR Director 人力资源总监Compensation &Benefit Manager 薪酬福利经理Staffing Manager 招聘经理Training Manager 培训经理Benefits Coordinator 员工福利协调员Employer Relations Representative 员工关系代表Payroller 工资专员Training Coordinator 培训协调Training Specialist 培训专员HR Supervisor(Training)培训主管Vice-President of Administration 行政副总裁Administrative Director 行政总监Office Manager 办公室经理File Clerk 档案管理员Administration Assistant 行政助理Receptionist 接待员General Office Clerk 办公室文员Secretary 秘书Order Entry Clerk 订单输入文员Operator 接线员Typist 打字员公司部门：总公司Head Office分公司Branch Office营业部Business Office人事部 Personnel Department人力资源部 Human Resources Department总务部 General Affairs Department财务部General Accounting Department销售部 Sales Department国际部International Department广告部 Advertising Department企划部Planning Department研发部 Research and Development Department(R&D)秘书室 Secretarial Pool销售相关名词：KA：Key Accounts（原：主要客户）大卖场，大型连锁DM：DeliverMessageDirectMail 宣传单张POP：Point of the purchase(原：据点上的购买）店头广告PDCA：Plan,Do,Check,Action 计划、实施、检核、措施为管理循环的简称4PS：Product,Price,Place,Promotion 行销组合4p(产品价格通路促销)4CS：Consumer needs,Costs,Convienience,Communication行销组合4c(顾客需求顾客接受的成本便利性沟通)MINI：Mininum 小SWOT：trength,Weakness,Opportunity,Threat(优势弱势机会问题)为内外环境分析的一个工具USP：Unique Special Point 独特点FAB：Feature,Advantage,Benefit 产品特性，利益，功效推销法POD：Product Of Difference 产品的卖点SP：Sales Promotion 促销AD：Advertisement 广告NP：News Paper 报纸杂志PR：PublicRelation 公共关系Store Check：Store Audit(偏于量的终端调查)终端调查，铺市率调查（可见度）FGD：Focus Group Discuss 座谈会(市调一种)Outdoor：户外GRP： Gross Rating Point（媒介用语）毛评点;总收视点3A：Avalible,Able,Adsire买得到，买得起，乐得买A&U：Attitude and Usage 消费态度和行为（市场调查）TG：端架SKU：单品CPM:每一百万个使用者会有几次抱怨(Complaint per Million)CRM:客户关系管理(Customer Relationship Management)JIT: 即时管理(Just In Time)KM：知识管理(Knowledge Management)LTC:最小总成本法(Least Total Cost)LUC:最小单位成本(Least Unit Cost)SO:订单(Sales Order)销售中的4P：产品（Product）、价格（Price）、通路（Place）、促销（Promotion）销售中的4C：消费者（Consumer）、成本（Cost）、方便（Convenience）、Inventory Control Manager 库存管理经理Regional Manager 区域经理Executive Marketing Director 市场行政总监Warehouse Manager 仓库经理Manager(Non-Profit and Charities)非盈利性慈善机构管理Cashier 出纳员Buyer 采购员Clerk/Receptionist 职员/接待员Civil Engineer 土木工程师Clerk Typist & Secretary 文书打字兼秘书Marketing Representative 销售代表Simultaneous Interpreter 同传公司英文标识总公司Head Office分公司Branch Office 营业部Business Office人事部 Personnel Department人力资源部Human Resources Department 总务部General Affairs Department财务部General Accounting Department 销售部Sales Department 促销部Sales Promotion Department 国际部 International Department 出口部Export Department进口部Import Department 公共关系Public Relations Department 广告部Advertising Department 企划部Planning Department 产品开发部Product DevelopmentDepartment 研发部Research and Development Department(R&D)艺术类词汇:服装设计师Fashion Designer电影摄制助理Film Production Assistant画面设计师Graphic Designer 装饰设计师Interior Designer制片协调员Production Coordinator男演员/女演员Actor/Actress艺术总监Art Director舞蹈教练Choreographer喜剧演员Comedian舞蹈家 Dancer摄影师 Photographer服务行业词汇: 办案员Case Worker城市规划者Urban Planner临床医学家Therapist社会工作者Social Worker心理学家Psychologist客户服务经理 Customer Service Manager客户服务代表 Customer Service Representative健康俱乐部经理Health Club Manager厨师Chef美容师Cosmetologist发型师Hairstylist 教育词汇:校长Principal外语教师 Foreign Language Teacher银行词汇：工商银行 ICBC: Industrial and Commercial Bank of China中国银行 BOC: Bank of China建设银行CCB: China Construction Bank农业银行ABOC: Agriculture Bank of China交通银行BOCM: Bank of Communication招商银行CMB: China Merchant Bank民生银行 CMBC: China Minsheng Banking Group,.Ltd光大银行 CEB: China Everbright Bank华夏银行 Huaxia Bank中信银行 ChinaCitic Bank广东发展银行Guangdong Development Bank深圳发展银行Shenzhen Development Bank上海浦东发展银行SPDB: Shanghai Pudong Development Bank兴业银行 CIB: China Industrial Bank Co., Ltd.MPV是指多用途汽车(multi-Purpose Vehicles)，从源头上讲，MPV是从旅行轿车逐渐演变而来的，它集旅行车宽大乘员空间、轿车的舒适性、和厢式货车的功能于一身，一般为单厢式结构，即多用途车。

酒店缩写或者简称GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN---FINANCE 财务部DOF---DIRECTOR OF FINANCE 财务总监DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade人力资源开发总监Director of Human Resources人事部经理Personnel Manager培训部经理Training Manager督导部经理Quality Inspector人事主任Personnel Officer培训主任Training Officer财务总监Financial Controller财务部经理Chief Accountant成本部经理Cost Controller总出纳Chief Cashier采购部经理Purchasing Manager采购部主管Purchasing Officer电脑部经理EDP Manager市场营销总监Director of Sales and Marketing 销售部经理Director of Sales公关经理P.R.Manager销售经理Sales Manager销售主任Sales Officer高级销售代表 Senior Sales Executive销售代表 Sales Executive公关代表 P.R. Representative。

酒店中常用的英文缩写集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）酒店中常用的英文缩写部门 DEPARTMENT 简称：DEPT职位 POSITION 简称： POS行政办 EXECUTIVE 简称： OFFICE EO财务部 FINANCE DEPARTMENT 简称：FIC会计部 ACCOUNTING 简称：ACCT采购部 PURCHASING DEPARTMENT 简称：PD酒水仓 BEVERAGE STORE食品仓 FOOD STORE日用品仓 GENERAL STORE市场及销售部 SALES & MARKETING DEPARTMENT 简称：S & M前厅部 FRONT OFFICE DEPARTMENT 简称：F.O (F/O)管家部 HOUSEKEEPING 简称：HSKP洗衣房 LAUNDRY ROOM 简称：LR布草房 LINEN ROOM游泳池 SWIMMING POOL餐饮部 FOOD & BEVERAGE DEPARTMENT 简称： F & B中餐厅 CHINESE RESTAURANT 简称： CHN REST西餐厅 WEST RESTAURANT 简称： WEST REST日本餐厅 JAPANESE RESTAURANT大堂吧 LOBBY BAR送餐部 ROOM SERVICE 简称：RM SVC宴会中心 BANQUET CENTRE会议厅 CONFERENCE HALL管事部 STEWARD娱乐部 ENTERTAINMENT DEPARTMENT 简称：ENT夜总会 NIGHT CLUB桑拿 SAUNA健身中心 HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE保龄球室 BOWLING BALL工程部 ENGINEERING DEPARTMENT ENG保安部 SECURITY DEPARTMENT SEC人力资源部 HUMAN & RESOURCES DEPARTMENT 简称： HR 培训部 TRAINING DEPARTMENT员工饭堂 STAFF CANTEEN员工宿舍 STAFF DORMITORY医务室 CLINIC ROOM图书馆 LIBRARY前厅各分部：接待处 RECEPTION 简称： RECP行政楼层 EXECUTIVE FLOOR 简称： E/F询问处 INFORMATION 简称： INFM订房部 RESERVATION 简称：RESV总机房 OPERATOR / TELEPHONE ROOM 简称： OPT 礼宾部 CONCIERGE 简称： CON商务中心 BUSINESS CENTRE 简称： BC大堂副理 ASSISTANT MANAGER 简称： AM车队 TRANSPORTATION 简称：TRA账务处 CASHIER 、 ACCOUNTING 简称： DESK大堂 LOBBY楼层 FLOOR / F后勤办公室 BACK OFFICE员工通道 STAFF ENTRANCE职位：总经理 GENERAL MANAGER 简称：GM行政助理 ASSISTANT EXECUTIVE MANAGER 简称： AEM行政秘书 EXECUTIVE SECRETARY财务总监 FINANCIAL CONTROLLER 简称： FC总会计师 CHIEF ACCOUNT成本会计师 COST ACCOUNT采购部经理 PURCHASING MANAGER 简称：PURCHASING MGR 市场及销售总监 DIRECTOR OF SALES & MARKETING 简称：DOS 市场及销售副总监 ASSISTANT DIRECTOR OF SALES & MARKETING简称：ADOS市场及销售部经理 SALES MANAGER销售员 SALES 简称：SALES前厅经理 FRONT OFFICE MANAGER 简称： FOM前厅副经理 ASSISTANT FRONT OFFICE MANAGER 简称：AFOM 大堂副经理 ASSISTANT MANAGER 简称： AM接待员 RECEPTIONIST / RECEPTION简称： CLERK订房员 RESERVATION CLERK RESV CLERK行李员 BELL BOY / BELL MAN门童 DOORMAN接线生 OPERATOR司机 DRIVER行政管家 EXECUTIVE HOUSEKEEPER 简称： EH副行政管家 ASSISTANT EXECUTIVE HOUSEKEEPER 简称：AEH 助理管家 ASSISTANT HOUSEKEEPER 简称：AH楼层服务员 ROOM ATTENDANT 简称： ATT餐饮总监 DIRECTOR OF FOOD & BEVERAGE 简称： DOFB 行政总厨 EXECUTIVE SOUS 简称：CHEF点心总厨 DIM SUM 简称：CHEF人力资源部经理 HUMAN & RESOURCES MANAGER 、简称： HR MGR总工程师 CHIEF ENGINEER值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER保安主管 CHIEF SECURITY经理 MANAGER 简称：MGR主任 SUPERVISOR 简称：SUP领班 CAPTAIN 简称： CAP秘书 SECRETARY文员 CLERK服务员 WAITER行政值班经理 EXECUTIVE ON DUTY MANAGER 简称：EOD 值班经理 DUTY MANAGER 简称：DM酒店常用术语：接待处用语：入住 CHECK – IN 简称： C / I退房 CHECK – OUT 简称： C / O预订 BOOKING 、 RESERVATION 简称：BKG预期抵店 ARRIVAL 、 DUTE IN 简称：ARL提前抵达 EARLY ARRIVAL预期离店 DEPARTURE 、 DUTE OUT 简称：DEPT确认 CONFIRMATION CONFIRM再次确认 RE - CONFIRM RE-CFRM取消 CANCELLATION CANCELL订金 DEPOSIT价格 RATE RTE价钱 PRICE封房 BLOCK续住 EXTENSION EXTEN客类：顾客、宾客 CLIENT 、 GUEST散客 WALK IN W / I 、 FIT团队 GROUP GRP商务客 COMMERCIAL GUEST COMM GST商务合同 CORPORATE CONTRACT长住客 LONG STAY GUEST 简称： L / S GST 贵宾 VERY IMPORTANT PERSON VIP旅行社 TRAVEL AGENT 简称： TVL AGT自用房 HOUSE USE 简称： H/U公司 COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡 CREDIT CARD现金 CASH尽快 AS SOON AS POSSIBLE ASAP 资料 INFORMATION INFM电话 TELEPHONE TEL传真 FACSIMILE FAX电传 TELEX TLX电报 CABLE CBL地址 ADDRESS ADD复印(机) COPY (MACHINE)网络 INTERNET电脑 COMPUTER打印机 PRINTER机票 FLIGHT TICKET打字 TYPING充电 CHARGE A BATTERY充电器 CHARGER留言 MESSAGE内播电影 IN-HOUSE MOVIE对方付费电话 COLLECT CALL酒店帐 HOUSE ACCOUNT H/A国内长途 ------ IDD国际长途 ------ DDD市内电话 CITY CALL分机 EXTENSION EXTN服务台 COUNTER唤醒服务 WAKE UP CALL叫早服务 MORNING CALL请勿打扰 DO NOT DISTURB DND 天气 WEATHER出租车 TAXI面包车 VEHICLE中巴 COACH报纸 NEWSPAPER信件 MAIL电视 TELEVISION TV背景音乐 BACK GROUND MUSIC小酒吧 MINI BAR冰箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL 简称： SAFE 吹风筒 HAIR DRYER电热水壶 ELECTRIC HEATING KETTLE中央空调 INDIVIDUAL CONTROLLED AIR-CONDITION洗衣 LAUNDRY干洗 DRY-CLEANING熨烫 VALET SERVICE失物招领 LOST AND FOUND早餐BREAKFAST B’FAST美式早餐 AMERICAN BREAKFAST 简称：ABF欧陆式早餐 CONTINENTAL BREAKFAST 简称： CBF 东方式早餐 ORIENTAL BREAKFAST OBF午餐 LUNCH LNH晚餐 DINNER DNR人民币 ------ RMB港币 ------ HKD美元 ------ USD按摩 MASSAGE蒸汽浴 STEAM BATH邻近房 ADJOINING ROOM付款方式 ADVANCE PAYMENT礼仪 AMENITY住房平均价格 AVERAGE ROOM RATE A.R.R 收款的指令 BILLING INSTRUCTION取消 CANCELLATION不收费房 COMPLIMENTARY COMP连通房 CONNECTING续住 EXTENSION加床 EXTRA BED预报 FORECAST客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT加入 JOIN-IN超过退房时间 LATE CHECK-OUT记事本 LOG BOOK净价 NET RATE坏房 OUT OF ORDER O.O.O包价 PACKAGE长包房 PERMANENT ROOM门市价 RACK RATE登记 REGISTER登记卡 REGISTRATION CARD转房 ROOM CHANGE房价 ROOM RATE房间种类 ROOM TYPE团体住房名单 ROOM LIST同住 SHARE WITH旅行社 TRAVEL AGENT升级 UPGRADE空房 VACANT ROOM贵宾 VERY IMPORTANT PERSON V.I.P营业利润贡献 Contribution to Trading Profit 简称： CTP总经营利润 Gross Operating Profit 简称：GOP平均每间可卖房间的收入 Revenue Per Available Room简称：RevPAR 收入产生指数 Revenue Generation Index 简称：RGI宾客意见调查系统 Guest Satisfaction Tracking System简称： GSTS 员工满意度调查 Employee Satisfaction Pulse Survey 简称：ESPS 全面质量管理 Total Quality Management 简称：TQM质量评估系统 Quality Evaluation System 简称：QES酒店经营管理系统 Property Management System 简称： PMS(标准经营程序) Standard Operating Procedures 简称：SOP重要公司协议价 (Key Negotiated Rate) 简称：KNR当地"公司协议价 (Local Negotiated Rate) 简称：LNR 合作协议申请 Request for Proposal 简称：RFP散客 Fully Independent Traveler 简称：FIT 综合经营计划 Integrated Business Plan 简称：IBP预订中心的预订系统 Virtual Central Reservation Office 简称： VCRO。

酒店中常用的英文缩写部门 DEPARTMENT DEPT职位 POSITION POS行政办 EXECUTIVE OFFICE EO财务部 FINANCE DEPARTMENT FIC会计部 ACCOUNTING ACCT采购部 PURCHASING DEPARTMENT PD酒水仓 BEVERAGE STORE食品仓 FOOD STORE日用品仓 GENERAL STORE市场及销售部 SALES & MARKETING DEPARTMENT S & M 前厅部 FRONT OFFICE DEPARTMENT F.O (F/O)管家部 HOUSEKEEPING HSKP洗衣房 LAUNDRY ROOM LR布草房 LINEN ROOM游泳池 SWIMMING POOL餐饮部 FOOD & BEVERAGE DEPARTMENT F & B中餐厅 CHINESE RESTAURANT CHN REST西餐厅 WEST RESTAURANT WEST REST日本餐厅 JAPANESE RESTAURANT大堂吧 LOBBY BAR送餐部 ROOM SERVICE RM SVC宴会中心 BANQUET CENTRE会议厅 CONFERENCE HALL管事部 STEWARD娱乐部 ENTERTAINMENT DEPARTMENT ENT夜总会 NIGHT CLUB桑拿 SAUNA健身中心 HEALTH CENTRE美容美发中心 BEAUTY & BARBER CENTRE保龄球室 BOWLING BALL工程部 ENGINEERING DEPARTMENT ENG保安部 SECURITY DEPARTMENT SEC人力资源部 HUMAN & RESOURCES DEPARTMENT HR培训部 TRAINING DEPARTMENT员工饭堂 STAFF CANTEEN员工宿舍 STAFF DORMITORY医务室 CLINIC ROOM图书馆 LIBRARY前厅各分部：接待处 RECEPTION RECP行政楼层 EXECUTIVE FLOOR E/F询问处 INFORMATION INFM订房部 RESERVATION RESV总机房 OPERATOR / TELEPHONE ROOM OPT礼宾部 CONCIERGE CON商务中心 BUSINESS CENTRE BC大堂副理 ASSISTANT MANAGER AM车队 TRANSPORTATION TRA账务处 CASHIER 、 ACCOUNTING DESK大堂 LOBBY楼层 FLOOR / F后勤办公室 BACK OFFICE员工通道 STAFF ENTRANCE职位：总经理 GENERAL MANAGER GM行政助理 ASSISTANT EXECUTIVE MANAGER AEM行政秘书 EXECUTIVE SECRETARY财务总监 FINANCIAL CONTROLLER FC总会计师 CHIEF ACCOUNT成本会计师 COST ACCOUNT采购部经理 PURCHASING MANAGER PURCHASING MGR市场及销售总监 DIRECTOR OF SALES & MARKETING DOS市场及销售副总监 ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理 SALES MANAGER销售员 SALES SALES前厅经理 FRONT OFFICE MANAGER FOM前厅副经理 ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理 ASSISTANT MANAGER AM接待员 RECEPTIONIST / RECEPTION CLERK订房员 RESERVATION CLERK RESV CLERK行李员 BELL BOY / BELL MAN门童 DOORMAN接线生 OPERATOR司机 DRIVER行政管家 EXECUTIVE HOUSEKEEPER EH副行政管家 ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家 ASSISTANT HOUSEKEEPER AH楼层服务员 ROOM ATTENDANT ATT餐饮总监 DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨 EXECUTIVE SOUS CHEF点心总厨 DIM SUM CHEF人力资源部经理 HUMAN & RESOURCES MANAGER HR MGR 总工程师 CHIEF ENGINEER值班工程师 DUTY ENGINEER保安部经理 SECURITY MANAGER保安主管 CHIEF SECURITY经理 MANAGER MGR主任 SUPERVISOR SUP领班 CAPTAIN CAP秘书 SECRETARY文员 CLERK服务员 WAITER行政值班经理 EXECUTIVE ON DUTY MANAGER EOD值班经理 DUTY MANAGER DM酒店常用术语：接待处用语：入住 CHECK - IN C / I退房 CHECK - OUT C / O预订 BOOKING 、 RESERVATION BKG预期抵店 ARRIVAL 、 DUTE IN ARL提前抵达 EARLY ARRIVAL预期离店 DEPARTURE 、 DUTE OUT DEPT确认 CONFIRMATION CONFIRM再次确认 RE - CONFIRM RE-CFRM取消 CANCELLATION CANCELL订金 DEPOSIT价格 RATE RTE价钱 PRICE封房 BLOCK续住 EXTENSION EXTEN客类：顾客、宾客 CLIENT 、 GUEST散客 WALK IN W / I 、 FIT团队 GROUP GRP商务客 COMMERCIAL GUEST COMM GST 商务合同 CORPORATE CONTRACT长住客 LONG STAY GUEST L / S GST 贵宾 VERY IMPORTANT PERSON VIP旅行社 TRAVEL AGENT TVL AGT自用房 HOUSE USE H/U公司 COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡 CREDIT CARD现金 CASH尽快 AS SOON AS POSSIBLE ASAP 资料 INFORMATION INFM电话 TELEPHONE TEL传真 FACSIMILE FAX电传 TELEX TLX电报 CABLE CBL地址 ADDRESS ADD复印(机) COPY (MACHINE)网络 INTERNET电脑 COMPUTER打印机 PRINTER机票 FLIGHT TICKET打字 TYPING充电 CHARGE A BATTERY充电器 CHARGER留言 MESSAGE内播电影 IN-HOUSE MOVIE对方付费电话 COLLECT CALL酒店帐 HOUSE ACCOUNT H/A国内长途 ------ IDD国际长途 ------ DDD市内电话 CITY CALL分机 EXTENSION EXTN服务台 COUNTER唤醒服务 WAKE UP CALL叫早服务 MORNING CALL请勿打扰 DO NOT DISTURB DND天气 WEATHER出租车 TAXI面包车 VEHICLE中巴 COACH报纸 NEWSPAPER信件 MAIL电视 TELEVISION TV背景音乐 BACK GROUND MUSIC小酒吧 MINI BAR冰箱 REFRIGERATOR客房保险箱 MINI SAFE / PERSONAL SAFE吹风筒 HAIR DRYER电热水壶 ELECTRIC HEATING KETTLE中央空调 INDIVIDUAL CONTROLLED AIR-CONDITION洗衣 LAUNDRY干洗 DRY-CLEANING熨烫 VALET SERVICE失物招领 LOST AND FOUND早餐BREAKFAST B’FAST美式早餐 AMERICAN BREAKFAST ABF欧陆式早餐 CONTINENTAL BREAKFAST CBF东方式早餐 ORIENTAL BREAKFAST OBF午餐 LUNCH LNH晚餐 DINNER DNR人民币 ------ RMB港币 ------ HKD美元 ------ USD按摩 MASSAGE蒸汽浴 STEAM BATH邻近房 ADJOINING ROOM付款方式 ADVANCE PAYMENT礼仪 AMENITY住房平均价格 AVERAGE ROOM RATE A.R.R收款的指令 BILLING INSTRUCTION取消 CANCELLATION不收费房 COMPLIMENTARY COMP连通房 CONNECTING续住 EXTENSION加床 EXTRA BED预报 FORECAST客人帐单 GUEST FOLIO管家部报表 HOUSEKEEPING REPORT加入 JOIN-IN超过退房时间 LATE CHECK-OUT记事本 LOG BOOK净价 NET RATE坏房 OUT OF ORDER O.O.O包价 PACKAGE长包房 PERMANENT ROOM门市价 RACK RATE登记 REGISTER登记卡 REGISTRATION CARD转房 ROOM CHANGE房价 ROOM RATE房间种类 ROOM TYPE团体住房名单 ROOM LIST同住 SHARE WITH旅行社 TRAVEL AGENT升级 UPGRADE空房 VACANT ROOM贵宾 VERY IMPORTANT PERSON V.I.P营业利润贡献 Contribution to Trading Profit CTP总经营利润 Gross Operating Profit GOP平均每间可卖房间的收入 Revenue Per Available Room RevPAR 收入产生指数 Revenue Generation Index RGI宾客意见调查系统 Guest Satisfaction Tracking System GSTS 员工满意度调查 Employee Satisfaction Pulse Survey ESPS 全面质量管理 Total Quality Management TQM质量评估系统 Quality Evaluation System QES酒店经营管理系统 Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价 (Key Negotiated Rate) KNR当地"公司协议价 (Local Negotiated Rate) LNR合作协议申请 Request for Proposal RFP散客 Fully Independent Traveler FIT综合经营计划 Integrated Business Plan IBP预订中心的预订系统 Virtual Central Reservation Office VCRO。

酒店常用英语缩写Company Document number：WUUT-WUUY-WBBGB-BWYTT-1982GT酒店常用英语缩写酒店专业英文及缩写ARI:平均房价指数AverageRateIndex;CTP营业利润贡献:ContributiontoTradingProfit;GOP总经营利润:GrossOperatingProfit;RevPAR平均每间可卖房间的收入:RevenuePerAvailableRoom; RGI收入产生指数:RevenueGenerationIndex;GSTS宾客意见调查系统:GuestSatisfactionTrackingSystem;ESPS员工满意度调查:ESPS=EmployeeSatisfactionPulseSurvey; TQM全面质量管理:TQM=TotalQualityManagement;QES质量评估系统:QES=QualityEvaluationSystem;PMS酒店经营管理系统:PMS=PropertyManagementSystem;SOP(标准经营程序):SOP=StandardOperatingProcedures;KNR重要公司协议价:KNR(KeyNegotiatedRate);LNR"当地"公司协议价:LNR(LocalNegotiatedRate);RFP合作协议申请:RFP=RequestforProposal;FIT(散客):FIT=FullyIndependentTraveler;VIP(非常重要的人)：VIP=VeryImportantPerson;IBP(综合经营计划)：IBP=IntegratedBusinessPlan；VCRO预订中心的预订系统：VCRO=VirtualCentralReservationOffice HotelVariousdepartments酒店各部门总经理办公室:GM人力资源部HR:HumanResource 康乐部:ENT财务部A/CFIN.:Finance前厅部F/O:FrontOffice客房部HSKP:Housekeeping工程部ENG.:Engineering预订部RSVN:Reservaton行李部（礼宾部）Con.:Concierge 销售部S&MDOS:DirectorofSales 市场部DOM:DirectorofMarketing 餐饮部:F&B中餐厅ChineseRestaurant保安部:SEC收货部ReceivingDepartmentFOM:FrontOfficeManager前台经理助理RM:ResidentManager驻店经理GM：GeneralManager总经理c/c:creditcard信用卡VA：VisaCard维萨卡MC：MasterCard万事达卡AE：AmericanExpress美运通卡DC：dinersClub大来卡NA：NightAudit夜审SUP。

(完整版)酒店字母缩写# 酒店字母缩写(完整版)1. 前言在酒店行业中，字母缩写常被用于表达各种类别、功能和设施。

对于酒店从业者和旅行者来说，了解这些缩写可以帮助他们更好地了解酒店的种类和提供的服务。

本文将介绍一些常见的酒店字母缩写，并通过具体的示例进行说明。

2. 常见缩写2.1. ADR - 平均每间客房房价（Average Daily Rate）ADR是指酒店每间客房的日均价格。

这一指标通常用于衡量酒店房价的波动和收益。

示例：该酒店的ADR为$150，意味着客人在这里平均每晚花费$150。

2.2. B&B - 家庭早餐店（Bed and Breakfast）B&B是一种提供住宿和早餐的小型酒店或客栈。

这些酒店通常提供温馨的家庭环境和个性化的服务。

示例：这家B&B酒店位于郊区，提供美味的自助早餐和舒适的客房。

2.3. C/O - 离店（Check Out）C/O是指客人在离开酒店时办理退房手续的过程。

在此过程中，客人需要结清房费并归还房卡等。

示例：请在12点之前完成C/O手续，否则将收取额外费用。

2.4. DND - 请勿打扰（Do Not Disturb）DND标志通常由客人挂在房门上，表示他们希望不被打扰。

酒店员工在看到这个标志时会尽量避免进入客房，以保护客人的隐私和休息。

示例：请依照客人的要求，遵循DND标志的指示，不要打扰客人。

2.5. F&B - 餐饮服务（Food and Beverage）F&B是指酒店提供的餐饮服务，包括各种餐厅、咖啡厅、酒吧等。

这个缩写通常被用于描述酒店的餐饮业务。

示例：该酒店提供丰富多样的F&B选择，满足不同客人的口味。

2.6. PMS - 酒店管理系统（Property Management System）PMS是一种用于管理酒店运营的计算机软件系统。

它可以帮助酒店管理房间预订、客户信息、账务、报表等方面的工作。

酒店常用专业英语缩写大全Common Abbreviations of Professional English in Hotels随着旅游业的蓬勃发展，酒店行业成为一个重要的经济支柱。

酒店管理人员和员工需要掌握一定的专业英语缩写，以便更有效地与国际客人沟通。

以下是酒店行业常用的专业英语缩写大全，供大家参考。

1. B&B - Bed and Breakfast (书面用语，住宿和早餐)2. A/C - Air Conditioning (空调)3. VIP - Very Important Person (非常重要的客人)4. HR - Human Resources (人力资源)5. F&B - Food and Beverage (餐饮)6. GM - General Manager (总经理)7. HK - Housekeeping (客房部)8. DND - Do Not Disturb (请勿打扰)9. OTA - Online Travel Agency (在线旅游代理机构)10. POS - Point of Sale (销售点)11. CRS - Central Reservation System (中央预订系统)12. PMS - Property Management System (物业管理系统)13. OCC - Occupancy (入住率)14. RevPAR - Revenue Per Available Room (每可用房间收入)15. GOP - Gross Operating Profit (毛利润)16. OTA - Online Travel Agency (在线旅游代理机构)17. SOP - Standard Operating Procedure (标准操作流程)18. OTA - Online Travel Agency (在线旅游代理机构)19. POS - Point of Sale (销售点)20. FO - Front Office (前台)21. PDQ - Pretty Darn Quick (非常快速)22. BOH - Back of House (后勤)23. COP - Code of Practice (操作准则)24. IRS - Internal Revenue Service (国税局)25. OD - Occupancy Data (入住数据)26. CET - Central European Time (中欧时间)27. LRA - Last Room Availability (最后一个房间可用性)28. SGL - Single Room (单人间)29. DBL - Double Room (双人间)30. TRPL - Triple Room (三人间)以上是酒店行业常用的一些专业英语缩写，希望能对酒店从业人员提供帮助。

酒店中常用的英文缩写（部门，职位，国家，日常运作）部门DEPARTMENT DEPT职位POSITION POS行政办EXECUTIVE OFFICE EO财务部FINANCE DEPARTMENT FIC会计部ACCOUNTING ACCT采购部PURCHASING DEPARTMENT PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT S & M前厅部FRONT OFFICE DEPARTMENT F.O (F/O)管家部HOUSEKEEPING HSKP洗衣房LAUNDRY ROOM LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT F & B中餐厅CHINESE RESTAURANT CHN REST西餐厅WEST RESTAURANT WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT HR 培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION RECP行政楼层EXECUTIVE FLOOR E/F询问处INFORMATION INFM订房部RESERVATION RESV总机房OPERATOR / TELEPHONE ROOM OPT礼宾部CONCIERGE CON商务中心BUSINESS CENTRE BC大堂副理ASSISTANT MANAGER AM车队TRANSPORTATION TRA账务处CASHIER 、ACCOUNTING DESK大堂LOBBY楼层FLOOR / F后勤办公室BACK OFFICE员工通道STAFF ENTRANCE职位：总经理GENERAL MANAGER GM行政助理ASSISTANT EXECUTIVE MANAGER AEM行政秘书EXECUTIVE SECRETARY财务总监FINANCIAL CONTROLLER FC总会计师CHIEF ACCOUNT成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER PURCHASING MGR市场及销售总监DIRECTOR OF SALES & MARKETING DOS市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理SALES MANAGER销售员SALES SALES前厅经理FRONT OFFICE MANAGER FOM前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM大堂副经理ASSISTANT MANAGER AM接待员RECEPTIONIST / RECEPTION CLERK订房员RESERVATION CLERK RESV CLERK行李员BELL BOY / BELL MAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVE HOUSEKEEPER EH副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH助理管家ASSISTANT HOUSEKEEPER AH楼层服务员ROOM ATTENDANT ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB行政总厨EXECUTIVE SOUS CHEF点心总厨DIM SUM CHEF人力资源部经理HUMAN & RESOURCES MANAGER HR MGR 总工程师CHIEF ENGINEER值班工程师DUTY ENGINEER保安部经理SECURITY MANAGER保安主管CHIEF SECURITY经理MANAGER MGR主任SUPERVISOR SUP领班CAPTAIN CAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVE ON DUTY MANAGER EOD值班经理DUTY MANAGER DM酒店常用术语：接待处用语：入住CHECK - IN C / I退房CHECK - OUT C / O预订BOOKING 、RESERVATION BKG预期抵店ARRIVAL 、DUTE IN ARL提前抵达EARLY ARRIVAL预期离店DEPARTURE 、DUTE OUT DEPT确认CONFIRMATION CONFIRM再次确认RE - CONFIRM RE-CFRM取消CANCELLATION CANCELL订金DEPOSIT价格RATE RTE价钱PRICE封房BLOCK续住EXTENSION EXTEN客类：顾客、宾客CLIENT 、GUEST散客WALK IN W / I 、FIT团队GROUP GRP商务客COMMERCIAL GUEST COMM GST 商务合同CORPORATE CONTRACT长住客LONG STAY GUEST L / S GST贵宾VERY IMPORTANT PERSON VIP旅行社TRAVEL AGENT TVL AGT自用房HOUSE USE H/U公司COMPANY COM付帐(动) PAY付帐(名) PAYMENT]信用卡CREDIT CARD现金CASH尽快AS SOON AS POSSIBLE ASAP 资料INFORMATION INFM电话TELEPHONE TEL传真FACSIMILE FAX电传TELEX TLX电报CABLE CBL地址ADDRESS ADD复印(机) COPY (MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSE MOVIE对方付费电话COLLECT CALL酒店帐HOUSE ACCOUNT H/A国内长途------ IDD国际长途------ DDD市内电话CITY CALL分机EXTENSION EXTN服务台COUNTER唤醒服务WAKE UP CALL叫早服务MORNING CALL请勿打扰DO NOT DISTURB DND 天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC小酒吧MINI BAR冰箱REFRIGERATOR客房保险箱MINI SAFE / PERSONAL SAFE吹风筒HAIR DRYER电热水壶ELECTRIC HEATING KETTLE中央空调INDIVIDUAL CONTROLLED AIR-CONDITION洗衣LAUNDRY干洗DRY-CLEANING熨烫VALET SERVICE失物招领LOST AND FOUND早餐BREAKFAST B’FAST美式早餐AMERICAN BREAKFAST ABF欧陆式早餐CONTINENTAL BREAKFAST CBF东方式早餐ORIENTAL BREAKFAST OBF午餐LUNCH LNH晚餐DINNER DNR人民币------ RMB港币------ HKD美元------ USD按摩MASSAGE蒸汽浴STEAM BATH邻近房ADJOINING ROOM付款方式ADVANCE PAYMENT礼仪AMENITY住房平均价格AVERAGE ROOM RATE A.R.R 收款的指令BILLING INSTRUCTION取消CANCELLATION不收费房COMPLIMENTARY COMP连通房CONNECTING续住EXTENSION加床EXTRA BED预报FORECAST客人帐单GUEST FOLIO管家部报表HOUSEKEEPING REPORT加入JOIN-IN超过退房时间LATE CHECK-OUT记事本LOG BOOK净价NET RATE坏房OUT OF ORDER O.O.O包价PACKAGE长包房PERMANENT ROOM门市价RACK RATE登记REGISTER登记卡REGISTRATION CARD转房ROOM CHANGE房价ROOM RATE房间种类ROOM TYPE团体住房名单ROOM LIST同住SHARE WITH旅行社TRAVEL AGENT升级UPGRADE空房VACANT ROOM贵宾VERY IMPORTANT PERSON V.I.P营业利润贡献Contribution to Trading Profit CTP总经营利润Gross Operating Profit GOP平均每间可卖房间的收入Revenue Per Available Room RevPAR 收入产生指数Revenue Generation Index RGI宾客意见调查系统Guest Satisfaction Tracking System GSTS员工满意度调查Employee Satisfaction Pulse Survey ESPS全面质量管理Total Quality Management TQM质量评估系统Quality Evaluation System QES酒店经营管理系统Property Management System PMS(标准经营程序) Standard Operating Procedures SOP重要公司协议价(Key Negotiated Rate) KNR当地"公司协议价(Local Negotiated Rate) LNR合作协议申请Request for Proposal RFP散客Fully Independent Traveler FIT综合经营计划Integrated Business Plan IBP预订中心的预订系统Virtual Central Reservation Office VCRO国家:阿根廷ARGENTINA AR澳大利亚AUSTRALIA AU奥地利AUSTRIA AT巴哈马BAHAMAS BS比利时BELGIUM (BELGIQUE) BE贝宁BENIN BJ玻利维亚BOLIVLA BO巴西BRAZIL (BRASIL) BR英国BRITAIN UK缅甸BURMA MM加拿大CANADA CA智利CHILE CL丹麦DENMARK (DANMARK) DK 德国DEUTSCHLAND DE厄瓜多尔ECUADOR EC斐济FIJI FJ法国FRANCEE FR加蓬GABON GA希腊GREECE GR厄地马拉GUATEMALA瓦亚那GUYANA GY海地HAITI HT洪都拉斯HONDURAS HN香港HONG KONG HK印度INDIA IND印度尼西亚INDONESIA伊拉克IRAQ IQ爱尔兰IRELAND IE以色列ISRAEL IL意大利ITALY(ITALIA) IT牙买加JAMAICA JM日本JAPAN JP约旦JORDAN JO基里巴斯KIRIBATI KI卢森堡LUXEMBOURG LU马达加斯加MADAGASCAR (MALAGASY) MG 澳门MACAO MO马来西亚MALAYSIA MY毛里求斯MAURITIUS MU墨西哥MEXICO MX尼泊尔NEPAL NP荷兰NETHERLANDS (HOLLAND) NL新西兰NEW ZEALAND NZ尼日尔NIGER NE尼日利亚NIGERIA NG挪威NORWAY NO巴基斯坦PAKISTAN PK巴拿马PANAMA PA巴拉瓦PARAGUAY PY秘鲁PERU PE菲律宾PHILIPPINES PH葡萄牙PORTUGAL PT沙特阿拉伯SAUDI ARABLA SA赛舌尔SEYCHELLES新加坡SINGAPORE SG南非SOUTH AFRICA ZA西班牙SPAIN (ESPANA)斯里兰卡SRI LANKA苏里南SURINAME SR斯威士兰SWAZILAND SZ瑞典SWEDEN (SVERIGE) SE瑞士SWITZERLAND (SUISSE)泰国THAILAND TH汤加TONGA TO特立尼达和多巴哥TRINIDAD AND TOBAGO 突尼斯TUNISIA美国UNITED STATES OF AMERICA U.S.A 乌拉圭URUGUAY UY委内瑞拉VENEZUELA VE南斯拉夫YUGOSLAVLA YU扎伊尔ZAIRE ZR巴林BANGLADESH BH孟加拉BERMUDA BD百慕达BRAZIL BM塞浦路斯CYPRUS捷克共和国CZECH REPUBLIC CZ多明尼加共和国DOMINICAN REPUBLIC DM 埃及EGYPT EG芬兰FINLAND FI伊朗IRAN IR喀麦隆CAMEROON CM直布罗陀GIBRALTOR GI哥伦比亚COLOMBIA CO巴布亚新几内亚NAPUA NEW GUINEN PG 南朝SOUTH KOREN叙利亚SYRIA SY坦桑尼亚TANZANIA TZ土耳其TURKEY TR赞比亚ZAMBIA ZM津巴布韦ZIMBAWE ZW也门共和国YEMEN REPUBLIC YE。

酒店常用英语缩写大全以下是一些常见的酒店英语缩写：1. AC - Air-conditioning (空调)2. AD - Additional Deposit (额外押金)3. B&B - Bed and Breakfast (包早餐)4. CC - Credit Card (信用卡)5. CO - Check-Out (退房)6. CP - Continental Plan (欧式早餐)7. DC - Direct Current (直流电)8. DF - Deluxe Room (豪华房)9. DP - Double Room (双人间)10. EP - European Plan (欧洲式早餐)11. F&B - Food and Beverage (餐饮服务)12. FIT - Free Independent Traveler (自由行客人)13. GM - General Manager (总经理)14. HK - Housekeeping (客房服务)15. IRD - In-room Dining (客房用餐)16. MICE - Meetings, Incentives, Conferences, Exhibitions (会议、激励、会展)17. OC - Ocean View Room (海景房)18. PAX - Passengers (客人)19. RAC - Room and Car (房车套餐)20. SGL - Single Room (单人间)21. SOP - Standard Operating Procedure (标准操作规程)22. TV - Television (电视)23. VAT - Value Added Tax (增值税)24. VIP - Very Important Person (贵宾)这些是一些常见的酒店英语缩写，不同的酒店可能会有不同的缩写使用，具体情况可以根据酒店的需求进行了解和熟悉。

酒店中常用的英文缩写部门DEPARTMENT 简称：DEPT职位POSITION 简称：POS行政办EXECUTIVE 简称：OFFICE EO财务部FINANCE DEPARTMENT 简称：FIC会计部ACCOUNTING 简称：ACCT采购部PURCHASING DEPARTMENT 简称：PD酒水仓BEVERAGE STORE食品仓FOOD STORE日用品仓GENERAL STORE市场及销售部SALES & MARKETING DEPARTMENT 简称：S & M 前厅部FRONT OFFICE DEPARTMENT 简称：F.O (F/O)管家部HOUSEKEEPING 简称：HSKP洗衣房LAUNDRY ROOM 简称：LR布草房LINEN ROOM游泳池SWIMMING POOL餐饮部FOOD & BEVERAGE DEPARTMENT 简称：F & B中餐厅CHINESE RESTAURANT 简称：CHN REST 西餐厅WEST RESTAURANT 简称：WEST REST日本餐厅JAPANESE RESTAURANT大堂吧LOBBY BAR送餐部ROOM SERVICE 简称：RM SVC宴会中心BANQUET CENTRE会议厅CONFERENCE HALL管事部STEWARD娱乐部ENTERTAINMENT DEPARTMENT 简称：ENT夜总会NIGHT CLUB桑拿SAUNA健身中心HEALTH CENTRE美容美发中心BEAUTY & BARBER CENTRE 保龄球室BOWLING BALL工程部ENGINEERING DEPARTMENT ENG保安部SECURITY DEPARTMENT SEC人力资源部HUMAN & RESOURCES DEPARTMENT 简称：HR培训部TRAINING DEPARTMENT员工饭堂STAFF CANTEEN员工宿舍STAFF DORMITORY医务室CLINIC ROOM图书馆LIBRARY前厅各分部：接待处RECEPTION 简称：RECP行政楼层EXECUTIVE FLOOR 简称：E/F询问处INFORMATION 简称：INFM订房部RESERVATION 简称：R ESV总机房OPERATOR TELEPHONE ROOM 简称：OPT礼宾部CONCIERGE 简称：CON商务中心BUSINESS CENTRE 简称：BC大堂副理ASSISTANT MANAGER 简称：AM车队TRANSPORTATION 简称：TRA账务处CASHIER 、ACCOUNTING 简称：DESK大堂LOBBY楼层FLOOR / F 后勤办公室BACK OFFICE员工通道STAFF ENTRANCE 职位：总经理GENERAL MANAGER 简称：GM行政助理ASSISTANT EXECUTIVE MANAGER 简称：AEM 行政秘书EXECUTIVE SECRETARY 财务总监FINANCIAL CONTROLLER 简称：FC 总会计师CHIEF ACCOUNT 成本会计师COST ACCOUNT采购部经理PURCHASING MANAGER 简称：PURCHASING MGR 市场及销售总监DIRECTOR OF SALES & MARKETING 简称：DOS 市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING 简称：ADOS 市场及销售部经理SALES MANAGER 销售员SALES 简称：SALES 前厅经理FRONT OFFICE MANAGER 简称：FOM 前厅副经理ASSISTANT FRONT OFFICE MANAGER 简称：AFOM 大堂副经理ASSISTANT MANAGER 简称：AM 接待员RECEPTIONIST / RECEPTION 简称：CLERK 订房员RESERVATION CLERK RESV CLERK 行李员BELL BOY / BELL MAN 门童DOORMAN 接线生OPERATOR 司机DRIVER 行政管家EXECUTIVE HOUSEKEEPER 简称：EH 副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER 简称：AEH 助理管家ASSISTANT HOUSEKEEPER 简称：AH楼层服务员ROOM ATTENDANT 简称：ATT餐饮总监DIRECTOR OF FOOD & BEVERAGE 简称：DOFB行政总厨EXECUTIVE SOUS 简称：CHEF点心总厨DIM SUM 简CHEF称：人力资源部经理 HUMAN & RESOURCES MANAGER 简称： HR MGR 总工程师 CHIEF ENGINEER值班工程师 DUTY ENGINEER 保安部经理 SECURITY MANAGER 保安主管CHIEF SECURITY预期离店 DEPARTURE 、 DUTE OUT 确 认 CONFIRMATION CONFIRM 再次确认 RE - CONFIRM RE-CFRM 取 消CANCELLATION CANCELL 订 金 DEPOSIT 价 格 RATE RTE价 钱 PRICE经 理 MANAGER 简称： MGR主 任 SUPERVISOR 简称： SUP 领 班 CAPTAIN简称：CAP秘 书 SECRETARY文 员 CLERK服务员WAITER行政值班经理 EXECUTIVE ON DUTY值班经理 DUTY MANAGER酒店常用术语 ：接待处用语 ：入 住 CHECK – IN 简称：C / I 退 房 CHECK –OUT简称：C / O预 订 BOOKING 、 RESERVATION预期抵店 ARRIVAL 、DUTE IN提前抵达 EARLY ARRIVALMANAGER 简称： EOD简称： DM简称： BKG 简称： ARL简称：DEPT封 房 BLOCK续 住 EXTENSION EXTEN客类： 顾客 、 宾客 CLIENT 、 GUEST 散 客 WALK IN W / I 、 FIT 团 队 GROUP GRP商务客 COMMERCIAL GUEST COMM GST 商务合同 CORPORATE CONTRACT长住客 LONG STAY GUEST 简称： L / S GST 贵宾 VERY IMPORTANT 旅行社 TRAVEL AGENT 自用房 HOUSE USE 公 司COMPANY COM 付帐（动）PAY 付帐（名） PAYMENT] 信用卡 CREDIT CARD现 金 CASH尽 快 AS SOON AS POSSIBLE ASAP 资 料 INFORMATION INFM 电 话 TELEPHONE TEL 传 真 FACSIMILE FAX 电 传 TELEX TLX 电 报 CABLE CBL 地 址 ADDRESS ADD复印（机） COPY （MACHINE ） 网 络 INTERNET 电 脑 COMPUTER 打印机PRINTERPERSON VIP简称： TVL AGT 简称： H/U机票FLIGHT TICKET打字TYPING充电CHARGE A BATTERY 充电器CHARGER 留言MESSAGE 内播电影IN-HOUSE MOVIE 对方付费电话COLLECT CALL 酒店帐HOUSE ACCOUNT H/A 国内长途IDD 国际长途DDD 市内电话CITY CALL 分机EXTENSION EXTN 服务台COUNTER 唤醒服务WAKE UP CALL 叫早服务MORNING CALL 请勿打扰DO NOT DISTURB DND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISION TV背景音乐BACK GROUND MUSIC 小酒吧MINI BAR 冰箱REFRIGERATOR 客房保险箱MINI SAFE / PERSONAL 简称：吹风筒HAIR DRYERSAFE电热水壶ELECTRIC HEATING KETTLE 中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY 干洗DRY-CLEANING 熨烫VALET SERVICE 失物招领LOST AND FOUND 早餐BREAKFAST' BFAST 美式早餐AMERICAN BREAKFAST 简称：ABF 欧陆式早餐CONTINENTAL BREAKFAST 简称：CBF 东方式早餐ORIENTAL BREAKFAST OBF 午餐LUNCH LNH 晚餐DINNER DNR 人民币RMB港币---- HKD美元---- USD按摩MASSAGE 蒸汽浴STEAM BATH 邻近房ADJOINING ROOM 付款方式ADVANCE PAYMENT 礼仪AMENITY住房平均价格AVERAGE ROOM RATE A.R.R 收款的指令BILLINGINSTRUCTION 取消CANCELLATION不收费房COMPLIMENTARY COMP 连通房CONNECTING 续住EXTENSION 加床EXTRA BED 预报FORECAST客人帐单GUEST FOLIO 管家部报表HOUSEKEEPING REPORT 加入JOIN-IN 超过退房时间LATE CHECK-OUT 记事本LOG BOOK 净价NET RATE 坏房OUT OF ORDER O.O.O 包价PACKAGE 长包房PERMANENT ROOM 门市价RACK RATE 登记REGISTER 登记卡REGISTRATION CARD 转房ROOM CHANGE 房价ROOM RATE 房间种类ROOM TYPE 团体住房名单ROOM LIST 同住SHARE WITH 旅行社TRAVEL AGENT 升级UPGRADE 空房VACANT ROOM 贵宾VERY IMPORTANT PERSON V.I.P 营业利润贡献Contribution to Trading Profit 简称：CTP总经营利润Gross Operating Profit 简称：GOP平均每间可卖房间的收入Revenue Per Available Room 简称：RevPAR 收入产生指数Revenue Generation Index 简称：RGI 宾客意见调查系统Guest Satisfaction Tracking System 简称：GSTS 员工满意度调查Employee Satisfaction Pulse Survey 简称：ESPS全面质量管理Total Quality Management 简称：TQM质量评估系统Quality Evaluation System 简称：QES酒店经营管理系统Property Management System 简称：PMS(标准经营程序) Standard Operating Procedures 简称：SOP重要公司协议简称：KNR 价(Key Negotiated Rate)当地"公司协议价(Local Negotiated Rate) 简称：LNR合作协议申请Request for Proposal 简称：RFP 散客Fully Independent Traveler 简称：FIT综合经营计划Integrated Business Plan 简称：IBP 预订中心的预订系统Virtual Central Reservation Office 简称：VCRO（注：范文素材和资料部分来自网络，供参考。

酒店英文缩写————————————————————————————————作者: ————————————————————————————————日期：ﻩ酒店英文大全部门英文简称:总行政办公室Ｅxecｕtive Ofｆiｃe行政部Reａr－Servｉｃe Ｄｅpartment ﻫ市场营销部sａles & Mａrkｅtin ｇ Dｉvｉsiｏn ﻫ销售部Sａｌｅs Departmeｎt公关部Pｕblic Ｒelatiｏn Deparｔｍeｎt ﻫ预订部Ｒeservａtiｏn Dｅpartmeｎｔﻫ客务／房务部Room Ｄivisｉon前厅部Ｆrｏnt Oｆｆice Deparｔｍent ﻫ管家部HouseｋｅeｐinｇDepa ｒtmenｔ餐饮部Foｏd & Beverage Department康乐部Rｅcｒeatiｏｎ and Enｔeｒtainment Depａrｔmenｔﻫ工程部Eｎｇineering Ｄｅｐaｒtmenｔ保安部Ｓｅｃurity Deｐartmeｎt商场部Ｓｈoppiｎg Ａrｃaｄｅ礼宾司=Chｉef Cｏｎciｅrge娱乐部=Enｔertａinｍeｎt Dｅparｔmeｎt人力资源及培训部Ｈumaｎ Rｅsｏuｒcｅ& ＴrａiniｎｇＤeｐｔ.人力资源部 HUＭAN ＆ RＥＳOUＲCES DEPAＲＴMENT HR ﻫ采购部 Pｕrcｈａsiｎg Dept．电脑部 Elｅcｔroｎic Data Pｒoｃessiｎg Dept．酒水仓ＢEVERAGE STORＥﻫ食品仓 FOOD ＳTOＲE ﻫ日用品仓GENEＲAL STＯRE管家部 HOＵSEKEEPING HSKＰﻫ洗衣房LAUNDRＹＲOＯM LR ﻫ布草房ＬINＥN ROＯＭ游泳池 SWＩＭMIＮＧ POOL餐饮部FＯOＤ & BEＶＥRＡGE DEPARTＭＥＮT F & Ｂ中餐厅 CHINESE RＥSTAURANT ＣHN ＲEＳT ﻫ西餐厅 WEST ＲＥSＴAＵRＡNT WESＴＲＥＳT ﻫ日本餐厅 JAPＡNＥSＥＲESTAURAＮT ﻫ大堂吧ＬOBBY BAR ﻫ送餐部ROOＭ SＥRVICE RM SVC宴会中心BANQUET CEＮTRE ﻫ会议厅COＮFEＲEＮCE HＡLL ﻫ管事部 STＥWAＲD ﻫ娱乐部 ENTEＲTAINＭENＴ DEPAＲTMENT ＥNTﻫ夜总会NIGHＴ CLUＢ桑拿 SＡUNA健身中心 HＥALTH CEＮTRE美容美发中心ＢEAUＴY & BＡＲBER CENＴRE ﻫ保龄球室 BＯWＬINＧ BALＬ员工饭堂ＳＴAＦF CANTEＥN ﻫ员工宿舍 STAＦF DORMITOＲY ﻫ医务室 CLIＮIC ROOＭ图书馆 LIBRAＲY接待处RECEＰTＩON ＲECＰ行政楼层ＥXEＣUTＩVE FＬOOＲＥ/F询问处ＩNFＯRMATION INFM ﻫ订房部RESERVATIOＮ REＳV总机房ＯPERATOR ／ TELＥPHONE ROOＭＯPT ﻫ礼宾部ＣＯNCIERＧＥＣON ﻫ商务中心 BUSIＮＥSS CENTRＥ BＣ大堂副理 AＳSＩSＴAＮT MANＡＧER ＡM ﻫ车队 TRANSＰORTAＴION TRA账务处 CＡSHＩＥR 、 ACCOUNTINＧＤESＫ大堂 LOＢBＹﻫ楼层 FLＯOR ／ F后勤办公室 BACK OFＦＩCE ﻫ员工通道 STAFF ENTRＡNＣE酒店职务英文简称:总经理Gｅneｒal Manａｇerﻫ常务副总经理DepｕｔｙＧeneral Manager行政助理AＳSISＴANT ＥＸECUTIVE MANAGER AEM ﻫ人力资源开发总监Directｏr ｏf Ｈｕmａn Rｅsources ﻫ人事部经理Perｓoｎnel Manager 人力资源部经理 HUMＡN & RESOUＲCEＳMANＡGＥR HR MGR ﻫ培训部经理Ｔraining Manager ﻫ督导部经理Quality Iｎsｐectｏr人事主任Peｒsonnｅl Officer培训主任Trａｉning Ofｆｉcer财务总监Fiｎａncial Controlｌｅｒ财务部经理Ｃhｉef Accoｕntaｎt ﻫ成本部经理Cosｔ Cｏntroller采购部经理Pｕrchasing Maｎager ﻫ采购部主管Purchasing Officｅr电脑部经理EDP Maｎagｅr ﻫ总出纳Ｃhｉeｆ Cashｉer市场营销总监Direｃtor oｆＳaｌes and Markｅting市场及销售总监 DIRECTOR OF SALEＳ & MARKETＩNG DOS销售部经理Dｉrecｔor ｏf Saｌeｓﻫ公关经理P.R.Mａnａｇer Public ＲｅlatioｎManaｇer ﻫ宴会销售经理Banｑuｅｔ SaｌｅｓMaｎager ﻫ销售经理Sａles Manager ﻫ宴会销售主任Banqｕet Sａlｅs Ｏfficｅr ﻫ销售主任Sales Oｆficer高级销售代表Ｓｅnior Sales Eｘｅｃuｔive销售代表Ｓales Eｘeｃutive ﻫ公关代表 P.R. Repｒesentaｔi ｖe宾客关系主任Guest Reｌatioｎ Oｆfiｃer公关部主任Pｕblic Relａtｉon Suｐerviｓor客户经理Ａccｏunt Ｍaｎager高级客户经理Senｉｏr Aｃcount Manager资深美工Seｎioｒ Arｔist美工Arｔisｔ销售部联络主任Sales Ｃoordinator资深销售中心预订员Sales Center Senior Reｓervaｔiｏn Clerｋ销售中心主任Sａｌｅs Ceｎter Sｕpervisｏr礼宾部经理Chiｅf Ｃｏnｃｉerge行李员Beｌlboy ﻫ女礼宾员Door Girl ﻫ客房总监Ｄireｃtoｒ oｆ Houｓekeepinｇ前厅部经理Ｆront Ｏffice Mａnager前厅部副经理Ａsst . Front Ｏfｆice Mａｎａgeｒﻫ大堂副理Aｓsisｔa ｎt Manager ﻫ礼宾主管ChｉｅｆＣｏnｃierger客务主任Guest Rｅｌａtion Ofｆicer接待主管Chief Concｉerge ﻫ接待员Receptｉonisｔ车队主管Chief Driver出租车订车员TaxｉＳeｒｖice Cｌｅｒk行政管家Eｘeｃutive Ｈｏuｓekeepeｒﻫ行政副管家Asｓistant Ｅｘecutiｖe Houｓekeeｐｅr办公室文员Ｏrｄer Takeｒ客房高级主任Seniｏr Supervisｏｒﻫ楼层主管Flｏor ｓupeｒvｉsor ﻫ楼层领班Floor Cａpｔaｉn ﻫ客房服务员Ｒoom Atｔenｄaｎt ﻫ洗衣房经理Launｄｒy Ｍanager餐饮总监F&B Dirｅcｔor餐饮部经理F&B Ｍanａger西餐厅经理Ｗｅsｔern Ｒｅstauｒant Managｅr中餐厅经理Chinese Rｅstａurant Mａｎager咖啡厅经理Coffee Sｈｏp Ｍanagｅｒﻫ餐饮部秘书F＆B Ｓｅcretａrｙﻫ领班Capｔａiｎ迎宾员Hoｓｔｅss ﻫ服务员Waiter ,ｗaｉtress传菜BuｓBoy，BuｓGirl行政总厨Executiｖe chef中厨师长SｏuｓＣhef(Chinｅse Kitcheｎ）西厨师长Ｓous Ｃhｅf（Westｅrn Kｉtchen) ﻫ西饼主管Ｃhief Baｋｅr 工程总监Chｉef Ｅngiｎeer ﻫ工程部经理Engineｅrｉng Manａｇｅr值班工程师Ｄutｙ Eｎgineｅr ﻫ保安部经理Ｓecuriｔy Mａnageｒﻫ保安部副经理Ａsst. Sｅcｕrｉty Manager保安部主任Ｓｅcurity Ｍanaｇeｒ保安员Ｓｅｃuｒity Ｍaｎaｇeｒﻫ商场部经理Shｏp Mａnａｇeｒﻫ商场营业员Ｓhop Assｉsｔaｎｔ销售部总监=Directｏｒof Salｅs ﻫ高级销售代表＝Ｓenior Ｓaｌes Ｒepreｓｅntaｔｉvｅﻫ销售代表=Salｅs Reprｅsentatiｖe ﻫ行政总厨=Eｘｅcｕｔivｅ cｈｉｅf行政值班经理EXECUTＩVＥ ON ＤUＴY MＡＮAGER EOD值班经理ＤUＴY MANＡGER DM行政秘书 EXECＵＴIＶE ＳＥＣＲETＡRY ﻫ总会计师 CHＩEF ACCOUNT 信贷经理 CREDIT MＡNAGER CMﻫ成本会计师ＣOST AＣＣOUNT采购部经理 PＵRCHASING ＭＡNAＧEＲ PURCHASINＧ MGR ﻫ市场及销售部经理 SALEＳＭAＮAGEＲ销售员 SALEＳ COORDINATOR ﻫ前厅经理 FＲONＴＯFFICＥ MANAGＥR FＯM前厅副经理 ASSISTAＮT FRＯNT ＯFFIＣE MAＮAＧEＲAFOＭﻫ大堂副经理AＳＳISTANT MＡNＡＧER ＡM接待员ＲECＥＰＴIＯNIST / RECEPＴIＯN ＣLERK订房员 RESEＲVATIＯN ＣLＥRK RESＶ CLERK ﻫ行李员 BＥLL BOY / ＢELL MAN门童 DOORMAN接线生 OPＥRATOR司机 DRIVER行政管家ＥXＥＣUTIVE HOUSＥＫEEPER ＥH副行政管家 ASSISTAＮT ＥＸECUTIVE HOUＳＥKＥＥPＥR ＡEH助理管家ASSISＴANT HOＵSEKEEPER AH ﻫ楼层服务员ROＯM AＴＴENDＡNT AＴＴ餐饮总监 DIREＣTOR OF FOOD & BEＶERAGE DOFB点心总厨 DＩＭ SUM CHEＦ总工程师 CHIEＦENGINEER值班工程师 DUTY ＥNGＩNEＥＲ保安部经理SＥCUＲITY MＡＮAGＥR ﻫ保安主管 CHIＥＦＳＥCUＲＩTY ﻫ经理ＭANAGER MGＲ主任 SＵPEＲVＩSＯR SUＰ领班CAPTAIN CAP ﻫ秘书 SECRETＡＲＹ文员ＣＬＥRK ﻫ服务员ＷAITEＲﻫ酒店常用术语英文简称接待处用语 :入住CHＥCK - IＮ C / Ｉ退房 CHECＫ - OUT C / O ﻫ预订 BＯOKＩＮG 、 RESERVATION BK Ｇﻫ预期抵店ARRIVAL 、 DＵＴE IN ARL提前抵达EARLY ARＲＩＶAL ﻫ预期离店 DEPＡＲTUＲＥ、 DUTE OUT DＥPT确认 CONＦIＲMＡTIＯN CＯNFIRM再次确认RE －ＣOＮFIRM ＲＥ－CFRM取消 CＡNCEＬLＡTION CANCELＬﻫ订金 DＥPOSＩT价格ＲＡTE RTＥ价钱 PRICE ﻫ封房 BLOCK ﻫ续住EＸTENＳＩＯＮEXTEN 客类 : ﻫ顾客、宾客 CLＩENＴ、 GUＥSＴﻫ散客 WALK IN W / I 、ＦIT团队 GROUP GRP ﻫ商务客 COMMＥRCＩAＬ GUＥST CＯMM GST商务合同 CORＰOＲATＥ COＮＴＲＡCＴﻫ长住客LOＮＧ SＴAY GUESＴＬ / ＳＧSＴ贵宾ＶERＹ IMPORTANＴ PERSON ＶＩＰ旅行社ＴRAVＥL ＡGENT TVＬ AGT自用房HOUSE USE H／U公司 COMPANY COM ﻫ付帐(动) PＡY ﻫ付帐（名) ＰＡYＭEＮT ﻫ信用卡 CＲEDIＴ CＡRD ﻫ现金CAＳＨ尽快 AS SOOＮＡS POSSＩＢLＥ ASＡP ﻫ资料ＩＮFOＲMATION INFM ﻫ电话TEＬＥＰＨOＮE TEL ﻫ传真ＦＡCSIMIＬE ＦAXﻫ电传 TELEX TＬX ﻫ电报CABＬE ＣBL ﻫ地址 ADDRESS AD Ｄﻫ复印(机) COＰY (MAＣHINE)网络ＩＮＴＥRNET ﻫ电脑 COMＰUTＥR ﻫ打印机 PRIＮＴＥＲﻫ机票 FLＩＧＨT ＴIＣＫET ﻫ打字ＴＹPINＧﻫ充电ＣHAＲGＥ A BATＴEＲY充电器ＣHARGER ﻫ留言 MＥSSAＧE内播电影ＩN－HOUSＥMOVＩＥ对方付费电话ＣＯLＬECT CALL酒店帐 HOUＳE ACCOUNＴ H/Ａﻫ国内长途－----- IDD国际长途－---－- DDD市内电话ＣＩＴY CALL ﻫ分机 EXＴENSＩＯＮ EＸTN ﻫ服务台 COUNTER ﻫ唤醒服务WＡＫＥ UP CALL ﻫ叫早服务 MORＮＩN Ｇ CALL请勿打扰ＤO ＮOT DＩSTUＲＢ DND ﻫ天气 WEATHＥR ﻫ出租车ＴAXI面包车 VＥHＩＣLE中巴 COＡCＨﻫ报纸 NＥＷSPAPER信件 MAＩL电视 TELEVISION TV ﻫ背景音乐 BACK GＲOUND MUＳIＣﻫ小酒吧MINI BAR ﻫ冰箱REＦRIGERＡTOＲﻫ客房保险箱 MINI SAF Ｅ / PＥＲＳONAL SAＦE ﻫ吹风筒 HAＩR DRＹＥR ﻫ电热水壶ELECTＲIＣＨＥAＴINＧ KＥTＴLE ﻫ中央空调INDＩＶIDUAＬCONTROLＬED AＩＲ-ＣOＮＤITION ﻫ洗衣ＬAUＮＤRY干洗 DRY－ＣLEＡＮIＮＧﻫ熨烫ＶALET SEＲVIＣE失物招领 LOSＴ AＮD FOUNＤ早餐 BREAＫFＡST Ｂ’FAＳT ﻫ美式早餐 AMEＲICAN BＲＥＡKＦASTABＦ欧陆式早餐 COＮTＩNEＮＴAL BＲEAＫFAＳＴ CＢF ﻫ东方式早餐 O ＲIＥＮTAL BREAKFＡST OＢF午餐 LＵNCH ＬNＨ晚餐 DＩＮＮER ＤNR人民币 -－--－- ＲMＢ港币 ----－- ＨKD美元－----- UＳD按摩 MASSAGE ﻫ蒸汽浴ＳTEAM BＡTH邻近房ＡDJOIＮING ROOM ﻫ付款方式ＡDＶＡNCE PAYMENT ﻫ礼仪ＡMＥNITY住房平均价格 AVＥRAＧＥＲOOM RAＴＥ A.R.R收款的指令 BILＬING INＳＴＲＵCTION取消ＣＡNCＥLLAＴＩＯN不收费房COMPLIMEＮTＡRＹ CＯMP ﻫ连通房ＣＯNＮECＴINＧ续住ＥXTＥNSION ﻫ加床 EXTRA BED ﻫ预报ＦOＲEＣAST客人帐单 GUESＴ FOＬＩO管家部报表 HOUSEKEEPING REPORＴﻫ加入ＪOIN-IN超过退房时间 LATＥ CHEＣK-OＵT ﻫ记事本 LOＧ BOOK净价 NET ＲATＥﻫ坏房 OUT OF ORＤER Ｏ．O.O ﻫ包价 PＡCKAGE 长包房PＥRMＡNEＮT ＲOOM门市价ＲAＣＫ RATＥﻫ登记ＲＥGIＳTER登记卡 REGISＴRATION CARD ﻫ转房 ROＯM ＣHAＮGＥﻫ房价ROOM RATE房间种类 ROOM ＴYＰE ﻫ团体住房名单 ROOMING LIST同住ＳHAＲＥＷITH ﻫ旅行社TRAVEL AGEＮＴ升级ＵＰGRADE空房VAＣANＴ ROOM贵宾 VERY IMPORTANT PERSON V.I．PARＩ: 平均房价指数Aveｒaｇｅ Rate Ｉｎdex；ﻫＣTP营业利润贡献:Coｎｔribution to Ｔrａdｉng Pｒofit；ＧOＰ总经营利润:Ｇｒoｓs Operaｔinｇ Prｏfｉt；RevPＡR平均每间可卖房间的收入:Revenue Per Avaiｌable Room ;RＧI收入产生指数:Ｒevｅｎｕe Geｎeｒａtion Index;GSＴS宾客意见调查系统:Gｕesｔ Satisfaｃtｉoｎ Tｒackｉｎg Sｙstｅm;ＥSPS员工满意度调查:EＳPＳ=Eｍployeｅ Satiｓｆaｃtｉｏn Pulse Suｒveｙ；TＱM全面质量管理:ＴＱM= Toｔaｌ Quality Managｅmenｔ;ﻫQES质量评估系统:QＥＳ= Ｑuａlｉty Ｅvalｕaｔｉon Sysｔem ；PMS酒店经营管理系统:PMS= Ｐroperty ManａgemeｎｔSyste ｍ ;ﻫSOP(标准经营程序)：SOＰ= Sｔａnｄaｒd Opeｒaｔiｎg Ｐroｃｅｄureｓ ;ﻫKNR重要公司协议价：KNR (Key NegoｔiateｄRate）;ﻫLNR"当地＂公司协议价:ＬＮR(Locａｌ Nｅgotiatｅd Raｔe)；ﻫRＦP合作协议申请:ＲFP＝Ｒequｅst ｆoｒProposaｌ;ﻫＦIT (散客):ＦIT=Ｆully Inｄｅpen ｄｅnt Trａveｌeｒ;DND (请勿打扰）:DN D= Do Ｎot Ｄisturｂ；ﻫVＩＰ(非常重要的人):VIP= Very Iｍpoｒtａｎt Ｐｅrson ;ﻫＩBＰ(综合经营计划):IBP＝ In ｔegrateｄ Busineｓs Plａn;ﻫVCRO预订中心的预订系统：VＣRO= Ｖｉrtu ａl Central Resｅｒvatｉon Ｏffice。

酒店常用英语缩写大全带翻译酒店行业经常使用各种缩写词来简化沟通和节省时间。

这些缩写词在前台、后勤和服务方面都得到广泛应用。

下面是一份酒店常用英语缩写大全，带有相应的中文翻译，以帮助您更好地了解酒店行业术语。

1.AC - Air Conditioning (空调)2.B&B - Bed and Breakfast (住宿加早餐) - Credit Card (信用卡)4.Do Not Disturb - 请勿打扰5.F&B - Food and Beverage (餐饮)6.GSA - Guest Service Agent (客户服务代理)7.HSK - Housekeeping (客房服务)8.ID - Identification (身份证明)9.Jr. Suite - 舒适套房10.KS - King Size (大床)11.Lobby - 大堂12.MD - Managing Director (总经理)13.NS - No Smoking (禁止吸烟)14.OTC - Over the Counter (越柜)15.PP - Passport (护照)16.RO - Room Only (仅限房费)17.SGL - Single (单人)18.Twin - 双床19.VIP - Very Important Person (贵宾)20.WKD - Weekend (周末)以上是一些酒店行业常用英语缩写词及其中文翻译。

对于从事酒店工作或入住酒店的人士，熟悉这些缩写词将使沟通更加高效顺畅。

希望以上内容对您有所帮助，在工作中和生活中能更好地理解和运用这些酒店行业常用术语。

酒店常用英语缩写酒店专业英文及缩写ARI:平均房价指数Average Rate Index；CTP营业利润贡献:Contribution to Trading Profit;GOP总经营利润:Gross Operating Profit；RevPAR平均每间可卖房间的收入:Revenue Per Available Room ；RGI收入产生指数：Revenue Generation Index;GSTS宾客意见调查系统:Guest Satisfaction Tracking System；ESPS员工满意度调查：ESPS=Employee Satisfaction Pulse Survey ;TQM全面质量管理:TQM= Total Quality Management ；QES质量评估系统:QES= Quality Evaluation System ；PMS酒店经营管理系统：PMS= Property Management System ;SOP（标准经营程序）：SOP= Standard Operating Procedures ；KNR重要公司协议价:KNR （Key Negotiated Rate)；LNR”当地”公司协议价:LNR(Local Negotiated Rate）；RFP合作协议申请:RFP= Request for Proposal ;FIT (散客）：FIT=Fully Independent Traveler ；VIP （非常重要的人）:VIP= Very Important Person ；IBP(综合经营计划)：IBP= Integrated Business Plan；VCRO预订中心的预订系统：VCRO= Virtual Central Reservation OfficeHotel Various departments 酒店各部门总经理办公室：GM人力资源部HR: Human Resource康乐部:ENT财务部A/C FIN.：Finance前厅部F/O：Front Office客房部HSKP: Housekeeping工程部ENG。