导游英语口语测试题库

英语导游试题及答案1. What is the primary responsibility of a tour guide?A. To ensure the safety of the touristsB. To provide information about the attractionsC. To manage the tour scheduleD. All of the above答案：D2. Which of the following is NOT a typical duty of an English-speaking tour guide?A. Conducting tours in EnglishB. Assisting with travel arrangementsC. Providing medical assistanceD. Ensuring customer satisfaction答案：C3. What is the best way to greet a group of tourists at the beginning of a tour?A. "Hello, everyone! Welcome to our tour."B. "Good morning, ladies and gentlemen."C. "Hi, folks! Let's get started."D. "Greetings, esteemed visitors."答案：B4. When should a tour guide provide information about ahistorical site?A. Before arriving at the siteB. While walking through the siteC. After leaving the siteD. During lunchtime答案：B5. What is the most important quality of a tour guide?A. PunctualityB. KnowledgeabilityC. PatienceD. Humor答案：B6. How can a tour guide handle a tourist who is lost during a tour?A. Ignore the situationB. Help the tourist find their way backC. Scold the tourist for being carelessD. Ask the tourist to follow the group more closely答案：B7. What is the appropriate way to end a tour?A. "Thank you for joining our tour. Goodbye."B. "It was a pleasure having you. Have a safe journey."C. "That's all for today. See you next time."D. "We hope you enjoyed the tour. Don't forget to tip."答案：B8. Which of the following is NOT a common problem a tour guide might encounter?A. Weather-related delaysB. Traffic congestionC. Tourist complaintsD. Language barriers答案：D9. What is the best way to handle a tourist who is asking too many questions?A. Ignore the questionsB. Answer them briefly and move onC. Ask another tourist to answerD. Provide detailed answers to each question答案：B10. What should a tour guide do if a tourist is feeling unwell during the tour?A. Continue the tour without themB. Offer assistance and find medical help if necessaryC. Suggest they rest and rejoin laterD. Ask them to leave the tour答案：B。

《导游英语口语》试卷1及参考答案一、翻译单词及词组（15*2’）1.海关2. 护照3.移民4. 违禁品5. 免税的6.需纳税的7. 合作8. Registration9. Standard 10. Denomination11. Convenient 12. Room rate 13. Service charge14. Peak season 15. Look forward二、选择题（20*2’）1. I happen ______ have my notebook with me .A. InB. ThatC. To2. Now type _____ your names , date and seat .A. InB. ToC. At3. The line is busy, I can’t ______ through.A. GoB. GetC. /4. The exhibition tickets are always sell _____.A. InB. TooC. Well5. There must be a lot of business events ______ on in the city every year,right ?A. GoB. GoingC. Went6. Do I need pay a certain amount of money ______ the reservation ?A. ToB. ForC. In7. What address shall we send the tickets _______ ?A. /B. AtC. To8. The couple are not used _____ Chinese food.A. ToB. InC. /9. I’d like to book a room _____ an American couple.A. ToB. ForC. Give10.Everything here is different ______ what we were told in states.A. OfB. FromC. To11.Please be sure not _____ leave anything behind .A. /B. ForC. To12.Your room is _____ the top floor, having a very good view.A. AtB. OnC. In13.You will have plenty ____ time to see the interesting placeA. OfB. OffC./14. Shall I help you _____ your luggage ?A. ToB. HaveC. With15. The others are all ______ personal use.A. OfB. ForC. To16. Food and flowers are not allowed _____ be brought in.A. ToB. ForC. Of17. Would you mind ______ this suitcase ?A. OpenB. To openC. Opening18. What’s the purpose _____ your visit ?A. OffB. OfC. To19. Your visa will be valid _____ 20 days.A. AtB. ForC. In20. We’ll probably have to apply _____ a short extension.A./B. ToC. For三、写出你所知道的分类（5*2’）1. Class of seat _____, ______, _______.2. Type of seat _____ and ______.3. Type of flight _______ and ________4.Time of flight _______ and ______5. Type of ticket _______ and ______四、翻译（10*2’）1. What type of room would you like ,single room or double room ?2. Do you thin a k there’s a room available ?3. Are you a frequent flyer with Air China ?4. Which class do you prefer , Economy or Business ?5. I’d like to change 1,000 US dollars.6. 你好了没有？7. 飞机什么时候起飞？8. 我们提供24小时服务。

导游英语口语测试题库（４０题）Dialogue 1As a local guide Xiao Li, you are picking up your group from the US led by Mr. Smith. You are holding a welcome sign with “Smith” and your company’s name on it. Your dialogue will include the following points:A. Greetings.B. Ask if the group is led by Mr. Smith.C. Inquire details concerned.Dialogue ２Suppose you are a tour guide, after identifying your group, you find that one of the guests got one piece of his luggage lost and looks very anxious. You try to help him get it back. Your dialogue will include the following points:A. Soothe the guest.B. Ask for the details about the luggage: size, color, material etc..C. Try to contact the concerned department of the airport.Dialogue ３The tour leader demands to change to a better hotel, and declares that he has booked one nearby. Perform as a local guide to make a dialogue with him. Your dialogue will include the following points:A. Make sure the reason for changing.B. Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.Dialogue ４The tourist is interested in Chinese paper-cut and wants to buy some pieces as souvenir. You are the tour guide and introduce Chinese paper-cut to the guest. Your dialogue will include the following points:A. Introduce the history and main features of Chinese paper-cut.B. Recommend some souvenir shops.C. Answer the relevant questions.Dialogue ５A member of an inbound group asks to withdraw from the tour for an emergency at home. Act as the local guide to make a dialogue with him. Your dialogue will include the following points:A. Ask for the reason of withdrawing.B. Soothe the tourist.C. Tell him how to deal with relevant fees.D. Offer help for his leaving.Dialogue ６As a local guide,your guests want to taste some local snacks and ask for your advice. Your dialogue will include the following points:A. Introduce some representative local snacks.B. Recommend the guests where to find the genuine snacks.Dialogue ７Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before they begin the tour. Your dialogue will include the following points:A. Remind the tourists of things to take with them.B. Give advice about how to relax and enjoy themselves on the seashore.C. Forbid any swimming without permission.D. Tell the group the time of gathering .Dialogue ８It is the first meal time. When eight dishes with a soup as stipulated in the contract are served, two tourists tell Mr.Wang, the local guide, that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour. Act as Mr. Wang to make a dialogue with them. Your dialogue will include the following points:A. Tell the tourist that you will confirm with the travel agency.B. Apologize for the mistake.C. Offer solutions.Dialogue ９As a local guide, you are on the way to scenic spot with a group. Today you will attend the Water-splashing Festival of Dai People. The tourists seem to be quite interested in it. Your dialogue will include the following points:A. Introduce the Dai People.B. Introduce the traditional Water-splashing Festival.Dialogue １０A tourist from the UK in Mr. Zhang’s group wants to buy a jade carving in a designated store for tourists, but he notices a flaw in the carving and it is the only one left in the store. The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK. Act as Mr. Zhang to make a dialogue with the guest. Your dialogue will include the following points:A. Refuse first.B. If it is hard to refuse, report to the superior for instructions.C. Get enough money from the tourist for purchasing and shipping.As a local guide, you are on the way to visit Suzhou Gardens. The tourists seem to be quite interested in them. Your dialogue will include the following points:A. Introduce the characteristics of Suzhou Gardens.B. Introduce some representative Gardens in Suzhou.C. Answer any questions asked by the tourists.Dialogue １２Perform as a tour leader to call Shanghai Hotel for the first time to reserve meal for your tour group. Your dialogue will include the following points:A. Tell the receptionist who you are.B. Give detailed information of your tour group.C. Ask for a special food arrangement for some vegetarians.Dialogue １３In the end of lunch, two tourists ask the tour guide about when and where to go shopping. Act as the tour guide to make a dialogue with the following points:A. Tell the tourists this afternoon is free time for them.B. Tell them your tour is a no-shopping tour.C. Introduce some souvenir shops inside and outside the hotel. Dialogue 14Suppose you are the local guide and one of your guests tell you that his luggage is lost. Your dialogue will include the following points:A. Ask the guest to calm down.B. Inquire the details.C. Offer the solutions.Suppose you are a tour leader. Some tourists would like to watch the performance of Impressions of the West Lake in the evening. Your dialogue will include the following points:A. Tell these tourists that they should pay for the performance by themselves.B. Suggest that they should go there by taxi. It is about half an hour to drive from the hotel to the West Lake.C. After the performance, they could use Didi Car-hailing app to rent a car and go back to the hotel.Dialogue １６Several outbound tourists request that they stay behind to prolong their tour while the group has finished its scheduled itinerary and is going to leave China. Perform as the tour guide to make a dialogue with the following points:A. Make sure that the tourists’ visas are valid after the intended tour.B. Help them with their flight and hotel.C. The tourists should pay for the expenses.Dialogue １７As a local guide, you are giving the on-the-way tour guide presentation on your way to Beijing with the group you have just picked up. Your dialogue will include the following points:A. Pay more attention to the working procedures.B. General introduction to Beijing.C. Answer any questions asked by the tourists.Dialogue １8As a local guide, you are reviewing the itinerary with the tour escort Mr. Smith. Your dialogue will include the following points:A. Pay more attention to the original details.B. Agree to Mr. Smith’s advice of changing the traditional dinner into one of local special dishes.C. Reconfirm the time of starting out.Dialogue １９In order to enliven the atmosphere, the local guide plays some games. However, a tourist called Peter is offended by the previous joke. He is so angry that he threatens to lodge a complaint. Act as the local guide to make a dialogue including the following points:A. Apologize to Peter for the trouble.B. Explain to him the truth.C. Ask him to join in the game.Dialogue ２０A tourist in his group wants to move to another room because he cannot get much sleep while his roommate snores all night. Act as the local guide to make a dialogue with the national guide and the tourist. Your dialogue will include the following points:A. Ask the tour leader to help him exchange rooms with someone else in the group.B. If it doesn’t work, confirm the available room.C. Tell the tourist to pay the extra fee, and the previously arranged room cannot be refunded.Dialogue ２１A foreign religious tour group wishes to go to church during the weekend. Act as the tour guide to make a dialogue including the following points:A. Tell them that you will get permission from the administrations of religious affairs and public security organs first.B. Reply to them your positive confirmation .C. Tell them not to hand out any religious publicity and preach.Dialogue ２２A local guide is taking a tour group on the tour of the Great Wall. Your dialogue will include the following points:A. Briefly introduce the Great Wall .B. Introduce the story of Meng Jiangnv.C. Introduce the function of the towers on the Wall.D. Answer any questions by the tourists.Dialogue ２３A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room. Act as the tour guide to make a dialogue including the following points:A. Ask the hotel whether they offer the room service.B. After making sure the possibility,tell them that they should pay for the room service.Dialogue ２４Act as a tour guide to receive a call from a tourists who gets a serious cough and flu after registration. You rush to his room and make a dialogue with him including the following points:A. Help the tourist to contact the clinic in the hotel.B. Persuade him to stay in the hotel forlorn health, and arrange the meal for him.C. Tell him to pay the medical expenses himself.Dialogue ２５Some young tourists request that they should go swimming in a nearby beach. Act as a tour guide to make a dialogue with them. Your dialogue will include the following points:A. Patiently tell them open waters that are not intended for swimmer are dangerous for swimming.B. Take them to a swimming pool.C. Give them safety precautions.Dialogue ２６A tour guide is showing a group of foreign tourist around the Ancient Culture Street. The tourists show special interest in some souvenirs. Your dialogue will include the following points:A. Brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B. Brief introduction to the Chinese fans.Dialogue 27After a day’s visit, one of your guests wants to go out by himself. Suppose you are the tour guide, make a dialogue with him. Your dialogue will include the following points:A. Satisfy the requirement if it does not affect the whole plan of the group.B. Remind the guest to take the name card of the hotel and not to stay out too late.C. Ask the guest to be careful.Dialogue ２８A tour guide is bidding farewell to a tour group . Before checking out, there are a lot of things to attend to.Your dialogue will include the following points:A. Check the amount of the baggage with the tour leader to see whether they are damaged.B. Remind the tourists to confirm their own articles, especially travel certificates and valuables.C. To see if there are anything you can do for the tourists after their departure.Dialogue ２９The tour group to China is about to go through the customs formalities. Perform as a tour guide to tell the group leader Robert what has to be done at the customs office. Your dialogue will include the following points:A.Tell him the following procedures: immigration office---quarantine inspection—customs—present your passport and disembarkation card—fill your customs forms—list yourbelongings.B. Tell him the articles to be declared.Dialogue 3０Suppose you are the tour guide, an old couple request to stay out of the mountain-climbing program. Your dialogue will include the following points:A. Get to know the reason and show your understanding.B. If they can take care of themselves, give some precautions and grant their request.C. Make clear the meeting place, time, the number of the tour bus ,etc..Dialogue ３１Suppose you are the local guide and one of your guests tell you that his wallet is lost. Your dialogue will include the following points:A. Soothe the guest .B. Inquire the details, including the color, the size, the contents of the wallet, etc..C. Offer solutions.Dialogue ３2Half an hour before lunch, the tourists of the group require that the western meal arranged for them should be changed to a Chinese meal. Suppose you are the tour guide, please negotiate with the tourists. Your dialogue will include the following points:A. The tour guide should explain to the tourists that such requests should be made 3 hours in advance.B. If the guests insist, tell them that they should cover the expense themselves.Dialogue ３3Suppose you are the tour guide and you find one of your foreign tourists is bargaining at a roadside stand over some “antiques” . You go forward and have a conversation with the guest.Your dialogue will include the following points:A. Persuade the guest not to buy antiques at the roadside stand.B. Offer some shops for authentic antiques with invoice.C. Introduce the customs rules regarding the antiques.Dialogue ３4After dinner, a tour group is scheduled to take a walk along the pedestrian street. Some tourists say that they have been there before and hope to visit the Zhongshan Park instead by tour bus. Your dialogue will include the following points:A. Arrange it if there is enough time for the tour.B. If they take taxi there, give directions to the driver and make suggestions.C. Make it clear to the tourists that the trip to the pedestrian street is not refundable.D. Remind them to take care of themselves and not to come back too late.Dialogue ３5Suppose you are the tour guide, two inbound tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of the tour group. Your dialogue will include the following points:A. Tell them that they should get the consent of the tour leader and other tourists.B. Clarify the identities of the guests’ friends.Dialogue ３6One inbound tourist hopes to buy some local products of Beijing and asks for your advice. Your dialogue will include the following points:A. Introduce the famous local products of Beijing.B. Give directions of the shops for local products.Dialogue ３7While having dinner, one tourist is interested in the naming of the dish Fotiaoqiang (佛跳墙) and asks you for the related cultural information. Your dialogue will include the following points:A. Introduce the raw material, the cooking methods of the dish.B. Describe the background of this dish.Dialogue 38A local guide to check out for the ten double rooms of your tour group in the front office, but the cashier makes a mistake. Perform as a guide, your dialogue will include the following points:A. Identify yourself.B. Check out ( the tour group will leave the hotel at about 10:00 a.m.) .C. The group stay in the hotel for 4 days in all, but the cashiermiscalculates the number of days.Dialogue ３９Suppose you are the tour guide and you are leading the guest to his room. But the guest is not satisfied with the noisy room facing the street. Your dialogue will include the following points:A. Apologize for the inconvenience.B. Give the reasons.C. Promise to negotiate with the hotel manager.D. Agree to change the room if there are any rooms available. Dialogue 40Act as a local guide to take a tour group on the way to the scenic spot during the spring festival. The tourists are interested in Chinese cultures such as Wushu, the spring festival. Your dialogue will include the following points:A. Brief introduction to Wushu, such as Taijiquan.B. Brief introduction to the customs of the spring festival.。

听力材料Item 1 Meeting Guests Model 1: Meeting Guests at the AirportWords and PhraseslobbyguideLos Angelestiredneverthelessinterestingluggagetravel servicetourist groupI can manageshuttle busparking lotUseful Expressions1. Welcome to China!2. Did you have a good trip?3. You all need a good rest first.4. You will have plenty of time to see all the interesting places in China.5. Is everyone in the group here?6. Shall I help you with your luggage?7. The shuttle bus is just waiting in the parking lot.Dialogue I: Meeting Guests at the AirportScene: In the airport lobby, Meng Jun, a young tour guide from the Youth Travel Service, is greeting a tourist group from the United States headed by James Green.M：Excuse me! Are you Mr. Green from Los Angeles?J：Yes, I’m James Green.M：Nice to meet you, Mr. Green. I’m Meng Jun, your tour guide from theYouth Travel Service. Just call me Jun.J：Nice to meet you, too.M：(Meng Jun shakes hands with Mr. Green and other guests) Welcometo China!J：We’re so glad you’ve come to meet us at the airport, Jun.M：Did you have a good trip, Mr. Green?J：Yes, quite pleasant. But we feel a bit tired after the long flight.M：Yes, you must. You all need a good rest first.J：Nevertheless we are all excited that we’ve finally arrived in thecountry that we have beenwishing to see for years.M：You will have plenty of time to see all the interesting places inChina. Is everyone in the group here?J：Yes, a party of ten. We have five ladies and five gentlemen.M：Good. Can we go now? Shall I help you with your luggage, Mr.Green?J：No, thanks. I can manage.M：Please follow me, ladies and gentlemen! The shuttle bus is justwaiting in the parking lot.J：That’s fine. Hurry up, guys!M：This way, please.Listen and Answer:1．Are you Mr. Green from Los Angeles?2．Did you have a good trip?3．Is everyone in the group here?4．Shall I help you with your luggage?5．Is the shuttle bus waiting outside?Model 2: On the Way to the HotelWords and Phrasestouristinternationalenjoyablememorableswanefficientextensivefacilitydineentertainsquaremonumentmagnificentreceptionscenic spotshistorical sitesGreat WallThe Palace MuseumThe Summer Palacereception deskUseful Expressions1. Is everybody on the bus?2. Shall we go now?3. Let me introduce my team to you first.4. We will do our best to make your trip more enjoyable and memorable.5. It’s one of the best four-star hotels in the city.6. I hope you will enjoy your stay there.7. Next, I’d like to introduce something about this city.8. There’re many famous scenic spots and historical sites in Beijing.9. I’m afraid you need a good rest first.10. Let’s get off and go to the reception desk.Dialogue II: On the Way to the HotelScene:Zhu Wei, the guide, met the tour group at the airport and they are driving to the hotel. The coach is about to start.Z: Is everybody on the bus?T: Yes, I think so.Z: Shall we go now?T: Yes, please.Z: ( to all the tourists in the coach ) Welcome to China, ladies andgentlemen. Let me introduce my team to you first. My name is ZhuWei. I am a tour guide from China International Travel Service. I’ll bewith you for your trip in Beijing. This is Mr. Fang, our driver. We willdo our best to make your trip more enjoyable and memorable. Ihope you will have a very pleasant stay here in Beijing. Thank youvery much! Now, we are driving straight to the hotel, the White SwanHotel.T: Well, how far is it to the hotel?Z: It’ll take us about one hour. It’s one of the best four-star hotels inthe city. There is warm and efficient service with extensive leisurefacilities. I hope you will enjoy your stay there.T: That’s great.Z: Next, I’d like to introduce something about this city. Beijing is thecapital of China. It is a pleasant place to visit as well as to do business,shop, dine, or be entertained. There’re many famous scenic spotsand historical sites in Beijing, such as the Great Wall, the PalaceMuseum, the Summer Palace, and so on.T: We are really longing for a visit.Z: You must be tired after the long trip. I’m afraid you need a good rest first.T: That’s very kind of you. Oh, look, what a big square!Z: Yes, it is Tian’anmen. It is perhaps one of the largest squares in the world today.T: That’s rather interesting. What about that building?Z: It is the Monument to the People’s Heroes.T: I see, it looks magnificent.Z: Well, here we are. This is the hotel. Let’s get off and go to the reception desk.T: OK.Listen and Answer:1．Is everybody on the bus?2．Where does Zhu Wei come from?3．Are there many famous scenic spots and historical sites in Beijing?4．What is that big square?5．What about the magnificent building?Model 3: A Welcome SpeechWords and PhrasesspeechsurnameexperiencesuggestionhesitateswanlobbyrememberUseful Expressions1．Allow me to introduce myself.2．And this is Mr. Deng, our driver, who has had 10 years of driving experience.3．We’ll do everything possible to make your visit a pleasant experience.4．If you have any problems or suggestions, please don’t hesitate to let us know.5．Please do remember the plate number of our bus.Passage Reading I: A Welcome SpeechGood morning, ladies and gentlemen,Welcome to China. Allow me to introduce myself. My name is Huang Lan. Huang is my surname, so you may call me Xiao Huang. I’m a guide from Zhejiang China Travel Service. And this is Mr. Deng, our driver, who has had 10 years of driving experience. We’re glad to have all of you here.I’ll be with you during your five-day tour in this city and we’ll be at your service at any time. We’ll do everything possible to make your visit a pleasant experience. If you have any problems or suggestions, please don’t hesitate to let us know.The hotel where you stay is the White Swan Hotel. It offers the best services in this city. We shall meet at the hotel lobby at 7:00 a.m. for our first visit tomorrow. Please do remember the plate number of our bus. The number is 192588. Thank you.We hope you’ll enjoy your stay in this city.Listen and Answer:1．What’s the guide’s surname?2．How many years of driving experience does the driver have?3．How long will the tourists stay in this city?4．What’s the name of the hotel?5．What’s the plate number of the bus?Model 4: China-a Country with an Ancient Civilization Words and Phrasesancientcivilizationinventorcompassprintingresourceelegantwaterfallsrarespeciesdistinctivecuisinedomesticpoliticalcontemporarycultural relicshistorical siteslook forward to (doing)Useful Expressions1. China has a written history of over 5,000 years of civilization and boasts rich cultural relics and historical sites.2. China attracts a large number of domestic and foreign tourists every year.3. Beijing, the capital city of the People’s Republic of China, is the country’s political and cultural center.4. Beijing, as well as the whole country of China, is looking forward to welcoming friends from all over the world!Passage Reading II: China-a Country with an Ancient CivilizationChina has a written history of over 5,000 years of civilization and boasts rich cultural relics and historical sites. It is the inventor of compass, papermaking, gunpowder and printing. Thanks to China’s rich tourist resources ----- high mountains, elegant river, springs and waterfalls, rich and varied folk customs, rare species, scenic spots and historical sites, distinctive opera, music and dance, and world-famous cuisine, China attracts a large number of domestic and foreign tourists every year.Beijing, the capital city of the People’s Republic of China, is the country’s political and cultural center. It is also one of the world’s most famous historical and cultural cities where youcan learn the 1000-year contemporary history of the country.Beijing, as well as the whole country of China, is looking forward to welcoming friends from all over the world!Listen and Answer:1．Does China have a written history of over 1,000 years of civilization?2．What are the China’s rich tourist resources, give some examples?3．What are the four inventions?4．Where is the capital city of the People’s Republic of China?5．How many years of contemporary history does Beijing have?More Listening Practice:Listening IAt the AirportA:Excuse me, but are you Mr. Davis from UK?B:Why, yes, I’m Mark Davis.A:Oh, Mr. Davis. I’m very glad to meet you. My name is Zhu Lan.I’m the guide from the Beijing Travel Service.B:Hello, Ms Zhu. Thank you for coming to meet us.A: Welcome to China Mr. Davis. How was your trip?B:Fine. We had a very pleasant flight. Let me introduce to you MissTyler, my assistant. She is in charge of the daily affairs of our tourparty.A: How do you do, Miss Tyler? I’m pleased to meet you.B:How do you do? I’m pleased to meet you, too.A: We’ve made reservations for your party at the Hong Kong GardenHotel.B:Thank you very much.A: Shall we go to the hotel now? The shuttle bus is just waiting outside.B:Fine.A: Your baggage will be sent to your rooms in the hotel.B:That’s good.A: May I help with your suitcase, Mr. Davis?B:It’s very kind of you.Listening IITraveling in BeijingThere are many fascinating sights in and near Beijing, but before visiting the attractions, spend an hour or two walking the streets. Get off the main boulevards and wander through the mazelike alleys where most residents live or perhaps stroll down Old Culture Street. If your hotel is downtown , walk to the walled 14th-century Forbidden City, so named because it was off limits to ordinary citizens. On its grounds are six palaces and 800 smaller buildings, containing 9000rooms. The main gate of the palace opens onto Tiananmen Square. The square is the site of the Monument to the People’s Heroes, Mao Zedong’s Mausoleum, the Great Hall of the People, the Museum of Chinese History; the Museum of the Chinese Revolution.Item 2 Hotel Check-inModel 1: Hotel Room ReservationWords and PhrasesclientluxuriousreservationdeluxepresidentialconfirmsuiteUseful Expressions1．This is Hu Hong, the tour guide of China Youth Travel Agency.2．I’d like to reserve a room in Guangzhou.3．What kind of room would you like to reserve?4．How long would you stay here?5．There would be some discount when the hotel is not very busy.6．Is there anything else I can do for you?7．Just call me when you have other questions.Dialogue I : Hotel Room ReservationG: This is Hu Hong, the tour guide of China Youth Travel Agency.Can I help you?C: This is John Smith from London. I’d like to reserve a room in Guangzhou. Will you please arrange it for me?G: It’s my pleasure. What kind of room would you like to reserve? We have singles, doubles, suites of different styles, deluxe ones.C: A British suite, please.G: OK. How long would you stay here?C: Three days from the third to the fifth of March.G: Now, Mr. Smith, let’s check the information. You’d like to reserve a British suite for three days from the third to the fifth of March. Is thatso?C: Yes, exactly.G: Is there anything else I can do for you?C: Can you give some idea about the price for the hotel?G: well, it’s about 1000 RMB for one day. And there would be some discount when the hotel is not very busy.C: OK. I see. Thank you for the information.G: Thank you for calling. We look forward to seeing you. Just call me when you have other questions.C: Thank you. Bye!G: Good bye.Listen and Answer:1. Who is the Caller, where is he from?2. How long would the visitor stay in the hotel?3. What kind of room would the visitor like to reserve?4. What is the price to stay at the hotel for three days?5. Is it possible to have some discount?Model 2: Checking inWords and PhrasesSino-Germandelegationname-listwell-preparedvouchertwin roomsgroup visamorning-call servicebreakfast buffetUseful Expressions1．May I help you?2．We’d like to check in.3．Do you have reservations?4．A moment, please.5．Here is the name-list with the group visa.6．Here are the vouchers for your breakfast buffet.7．Wish you a nice stay here.Dialogue II: Checking inScene:The tour guide is helping a group of foreign visitors to check in at a hotel in Shanghai.The reception clerk receives the tour guide.C: Good morning, madam. May I help you?G: Yes, please. We’d like to check in.C: Do you have reservations?G: Yes. The Shanghai Youth Travel Agency has booked 15 rooms for us.C: Would you please tell me the name of your group?G: The Sino-German Friendship Bridge Delegation.C: A moment, please.(The clerk looks up the computer)C: Yes, 15 twin rooms for four nights.G: Yes, exactly. Here is the name-list with the group visa.C: Thank you. You are well-prepared. Here are the keys to the rooms. Do you need morning call service?G: Yes, please make it at 7:00 a.m. for tomorrow morning and 8:00 a.m.for the rest of the days.C: Here are the vouchers for your breakfast buffet. The breakfast will be served at the dining hall on the second floor from 7:00 to 9:00 a.m..G: Thank you.C: Thank you and wish you a nice stay here.Listen and Answer:1．What is the name of the traveling group?2．How many rooms has the group reserved?3．What is the name of the travel agency that reserved the rooms for the group?4．How long will the group stay in the hotel?5．What time is breakfast served in the hotel?Model 3: Itinerary PlanningWords and PhrasesitineraryaccompanypedestrianconductedmemorialsightseeingvehiclecrystalUseful Expressions1. Hello everybody, can everyone hear me?2. I’d like to say something about tomorrow’s arrangement.3. The tour starts at 9 o’clock tomorrow morning and lasts about two hours.4. We’ll meet outside the hotel entrance at about ten to nine.5. There are some sightseeing vehicles available here and there.6. The tour will end at the Crystal Teahouse in the main square.7. I hope you will enjoy the tour.Dialogue III: Itinerary PlanningA: Hello everybody, Can you hear me?B: Yes, very clearly!A: Thank you. I’d like to say something about tomorrow’s arrangement.B: Yeah! Go ahead.A: I’ll accompany you on a conducted tour round the city tomorrow.B: Yes.A: The tour starts at 9 o’clock tomorrow morning and lasts about two hours.B: What time should we be ready?A: Please be ready at 8: 50. We’ll meet outside the hotel entrance at about ten to nine. Is that OK?B: OK, ten to nine.A: I suggest you bring your sunglasses, umbrella, and a hat as the weather is sunny.B: Yes, thank you. How should we go?A: We’ll pay a visit to the Grand Theatre first. We’ll go there by coach.B: What will we do next?A: We’ll walk through the pedestrian mall on Nanjing Road and thenvisit the fruit and vegetable marketB: Wonderful! I just want to buy some fresh fruit.A: Then we’ll pass by the heroe s’ memorial and walk along the river.B: So, we need to walk a lot.A: Well, it depends. There are some sightseeing vehicles available here and there.B: That’s great!A: The tour will end at the Crystal Teahouse in the main square.There you’ll be able to enjoy our famous local cake.B: Wonderful!A: I hope you will enjoy the tour. See you in the morning.Listen and Answer:1. When will the tour start and how long will it last?2. What time and where should the tourists meet?3. What does the tour guide suggest the tourists bring?4. How will the group go to the Grand Theatre?5. Where is the end of the tour?Model 4: Process of Hotel Guest RegistrationWords and Phrasesapproachestablishtitleassigndepositcardholdervalidityreceiptcashiereye contactUseful Expressions1. Greet each guest with a smile in your voice as well as on your face.2. You should first establish and keep eye contact with the guest.3. When addressing the guest, do not call a guest by his or her first name.4. Ask the guest to show his or her credit card for an imprint or to pay a deposit.Passage Reading: Process of Hotel Guest RegistrationIf you are a reception clerk at the reception desk, you should always greet each guest with a smile in your voice as well as on your face. When a guest is approaching, you should first establish and keep eye contact with the guest. Then try to find out the guest’s name immediately and use it during the conversation. Always use polite titles as “Mr.” or “Ms.”When addressing the guest, do not call a guest by his or her first name.Next, find out if the guest has a reservation. Then, check the reservation in the computer and confirm the room information with the guest.After that, ask the guest to show his or her passport and to fill out the registration form. When the form is ready, you should try to find out the needs of the guest, . the position of the room.Then, assign a room to the guest and prepare the key to the room. Before giving the key to the guest, ask the guest to show his or her credit card for an imprint or to pay a deposit. Upon receiving the credit card, check the name of the cardholder and validity. Collect 150%of the room rate and give the guest the receipt. Next, confirm with the guest the departure date, room rate and other needs. Fill out the room card and tell the guest the room number. If there’s nothing wrong, give the guest the room card and key to the room. When everything is done, thank the guest and wish him /her a pleasant stay.At last, turn in the guest registration form, credit card imprint and a copy of deposit receipt to the cashier.Listen and Answer:1. When greeting a guest, what should you pay attention to?2. When addressing a guest, what title can you use?3. Upon receiving the credit card, what information should you check?4. What should be done with the credit card?5. What information should be checked before giving the guest the room key?More Listening Practice:Listening IA Group ReservationR: Good morning. Reservations.How may I help you?C: Good morning. I’d like to reserve rooms for my group.R: What type of rooms do you want to reserve?C: We have 10 people. ___ five twin rooms, please.R: For which dates?C: From ____21st to 23rd ___ of March.R: Wait a minute, please. _ five twin rooms for March from 21st to 23rd .Yes, those rooms are available .C: What will be the rate?R: It’s __600 RMB per night.C: Can you give us _ a special rate_ since we always stay in your hotel ?R: May I have your name, please?C: Brutes Lewis from General Traveling Company.R: Oh, Yes, Mr. Lewis, there is a __20______percent discount for regular customers.C: How can I _guarantee my reservation ?R: You can guarantee the reservation with your _ credit card number_.C: My __ Visa card number is 3600 54762 5819.R: OK. Mr. Lewis. How will you be arriving?C: By air _____. Do you have pick-up __ service?R: When will you be arriving at the airport?C: The arrival time should be __12:45_.R: OK. Our hotel bus will be there at that time.Listening IIExtending the StayR: Good morning, sir. May I help you ?G: I meant to check out today, but I have to stay three more nights here.R: May I know your name and room number, please?G: Andrew Stowe of Room 618 .R: Please wait a minute Mr. Stowe. I’ll check the computer record . Here, today is 12th. You want to extend your stay till 15th ?G: Yes, exactly.R: I’m sorry, sir. You can only stay in that room for one more night. Your floor was reserved for a conference from the 14th .G: What will be my next two nights__?R: Would you mind changing to room _819__C: Not at all.R: Thank you, sir. This is your registration form. Please replace the departure date with the 15th.G: OK.Item 3 Housekeeping ServiceModel 1: Escorting the Guest into the Guest RoomWords and Phrasesusherspaciouswardrobefaucetswitchlaptoplobby attendantsafe-deposit boxUseful Expressions1．Welcome to our floor.2．I’m the attendant for this floor.3．There is a price list over there.4．There is an Internet broad band access hookup on the desk.5．If you need any help, please let me know.Dialogue I: Escorting the Guest into the Guest RoomScene: The lobby attendant ushers Mr. Jones onto the floor of his room. The floor attendant, Xiao Wu is waiting for them.L: Hello, Xiao Wu. This is Mr. Jones of Room 1506.X: Nice to meet you, Mr. Jones. Welcome to our floor.J: Nice to meet you, too.X: I’m the attendant for this floor. We’re glad to have you here. Thisway, please.J: Good.X: Here we are. This is your room, Mr. Jones.J: Oh, the room seems very spacious!X: Yes. Mr. Jones, could I put your suitcase by the wardrobe?J: Yes, please.X: Well, Mr. Jones, let me introduce the facilities in the room. First, let’ssee the bathroom. The red faucet is for hot water and the white one isfor cold water.J: Is the water drinkable?X: No. You may get hot drinking water from the mini-jar, and cold drinksfrom the mini-bar.J: Do you have a price list for the things in the mini-bar?X: Yes, there is a price list over there. Well, and this is theair-conditioning switch. The temperature in your room can beadjusted as you like.J: Can I make IDD calls in the room?X: Yes. For IDD calls, just dial 9, and then 0-0. Next, dial the country code and the area code before the phone number you want to call.Besides, there is a phone index on the desk.J: I see. Is the Internet available through my laptop?X: Certainly. There is an internet broad band access hookup on the desk.J: How much do you charge for the use of it?X: It’s 5 RMB per hour. Would you please keep your valuables in the safe-deposit box in the wardrobe?J: Certainly. Thank you so much.X: It’s my pleasure. If you need any help, please let me know.Listen and Answer:1. What is the room number of Mr. Jones?2. Is Jones satisfied with the size of the room?3. What is an IDD call, how to make an IDD call in the room?4. Is the Internet available in the room, how much is it?5. Where the valuables should be kept?Model 2 Making up the RoomWords and Phrasestowelovernightmesscozyturn-down serviceUseful Expressions1. Should I do the turn-down service for you now?2. Would you tidy up a bit in the bathroom?3. Would you like me to draw the curtains for you, sir and madam?4. Is there anything else I can do for you?5. We try to be always at your service.Dialogue II: Making up the RoomScene:The Browns are sitting in the room when a room attendant knocks at the door to see whether the turn-down service is to be done.A: Good evening, sir and madam. Should I do the turn-down servicefor you now?B: Oh, thank you. But we are having some friends over to have a smallparty here in the room. Could you come back in three hours?A: Certainly, madam. I’ll be off at seven, but I’ll let the overnight staffknow. They will come then.B: That’s fine. Well, our friends seem to be a little late. Would you tidyup a bit in the bathroom?A: No problem.B: Besides, please bring us a bottle of just boiled water. We’d treat ourguests with typical Chinese tea.A: Yes, madam. I’ll bring in some fresh towels together with the drinkingwater.B: OK.A: (Having done all on request)It’s growing dark. Would you like me to draw the curtains for you,sir and madam?B: Why not? That would be so cozy.A: May I turn on the lights for you?C: Yes, please. I’d like to read short stories while waiting.A: Yes, sir. Is there anything else I can do for you?B: Nothing more. Thank you very much. You’re a smart boy indeed.A: We try to be always at your service. Good-bye, sir and madam, anddo have a very pleasant evening.Listen and Answer:1. When will the Browns want to have their turn-down service?2. Who will do the turn-down service for the Browns?3. What is the room attendant required to do now?4. What will Mr. Brown do while waiting for the friends?5. Are the Browns satisfied with the room attendant?Model 3: About Room Service OrderWords and Phrasescroissantdonutpotextrasaladroom serviceUseful Expressions1. What would you like to order?2. Would you like a cup of coffee or a pot of coffee?3. A pot costs about 20 RMB extra.4. Our waiter will be there in around 10 minutes.5. Please feel free to ask.Dialogue III: About Room Service OrderScene: Mr. Lock in Room 1608 orders his breakfast. The staff takes his order.S: Good morning. Room service. What can I do for you?L: Hi, I’d like to order some food for my breakfast.S: Yes, sir. What would you like to order?L: I’d like a ham and cheese croissant, a boiled egg, and a coffee.S: Would you like a cup of coffee or a pot of coffee?L: What’s the difference?S: A pot costs about 20 RMB extra.L: A pot please.S: Anything else?L: Do you have green salads?S: Yes, sir. Do you want one?L: Yes, a green salad.S: Anything else?L: No, that’s all.S: Could I have your name?L: Mr. Lock of Room 1608.S: So, Mr. Lock, we’ll send to Room 1608 one ham and cheese croissant,a boiled egg, a pot of coffee and a green salad. Our waiter will bethere in around 10 minutes. If there is anything more you may need,please feel free to ask.L: OK.S: Thank you. I hope you’ll have a good day.Listen and Answer:1. Why does Mr. Lock make the phone call?2. What did Mr. Lock order for the breakfast?3. How much more does a pot cost than a cup of coffee?4. How long should Mr. Lock wait for the breakfast?5. What is the room number of Mr. Lock?Model 4: Hotels TodayWords and PhrasesgenerallyvacationcommercialtransientresortseashoreresidentialluxuriousinexpensiverangemoderateUseful Expressions1. Hotels designed for business people are known as commercial or transient hotels.2. Transient hotels are usually located in the business section of town,3．This (residential) is designed to meet the needs of people who want to live in a hotel.4. Some hotels have as few as ten rooms, and others have several hundred.5. Hotels range from the very luxurious, which charge high rates, to the small and inexpensive that fall within the price range of large number of travelers.Passage Reading: Hotels TodayHotels today are quite different from those of the past. People who stay in them are generally traveling for business, or they are touring or on vacation. So hotels are designed mainly to meet the needs of one of those two groups of people. Hotels designed for business people are known as commercial or transient hotels. Hotels for people on vacation are called vacation or resort hotels.Transient hotels are usually located in the business section of town, while resort hotels may be at the seashore, on a mountain lake, or in the desert.In addition to these two main types, there is a third type of hotel, called a residential hotel. This is design ed to meet the needs of people who want to live in a hotel. Inns and hotels are located in nearly every population center in the world. In the United States alone there are about thirty thousand. Some hotels have as few as ten rooms, and others have several hundred. Among the largest hotels in the world today are the Conrad Hilton in Chicago, Illinois, and the Russia in Moscow, each with about three thousand rooms. In every hotel, travelers find small single rooms for the use of one person; larger double rooms for the use of two people and arrangement of two or more rooms, called suites, which can be used by a group of persons traveling together.Hotels range from the very luxurious, which charge high rates, to the small and。