英文投诉信、询问信、请求信格式与范文

英语投诉信范文10篇[Your Name][Your Address][City, State, Zip Code][Email Address][Phone Number][Date][Recipient Name][Recipient Address][City, State, Zip Code]Dear [Recipient Name],。

I am writing to express my disappointment and frustration regarding the recent experience I had with your company. On [date], I purchased a [product/service] from your store, and I am extremely dissatisfied with the quality and customer service that I received.Firstly, when I purchased the [product/service], I was assured by your sales representative that it would meet my expectations and that I would receive excellent customer service. However, upon using the [product/service], I found that it did not meet the standards that were promised to me.Furthermore, when I attempted to contact your customer service department to address my concerns, I was met with unprofessionalism and a lack of empathy. The representative I spoke with was dismissive of my complaints and did not offer any viable solutions to rectify the situation.As a consumer, I expect a certain level of quality and service when I make a purchase, and I am deeply disappointed that your company has failed to meet these expectations. I believe that it is important for businesses to uphold their promises and provide satisfactory experiences for their customers.I am requesting that you take immediate action to address the issues that I have raised. I would like a full refund for the [product/service] that I purchased, as well as an assurance that steps will be taken to improve the quality of your products/services and customer service.If my concerns are not addressed in a timely manner, I will have no choice but to take my business elsewhere and share my negative experience with others. I hope that you will take this matter seriously and work towards resolving it to my satisfaction.I look forward to a prompt and satisfactory resolution to this matter.Sincerely,。

《英文投诉信》英文投诉信（一）：To Whom It May Concern，①I am writing to plain about the poor service of yourI received when。

②The causes for my dissatisfaction lie upon three points as follows:1) _____ (抱怨资料的一个方面); 2) _____ (抱怨资料的另一方面); 3) (抱怨资料的第三个方面)。

③Under these circumstances， I find it difficult to(客观的评论)。

④I am sure that you are able to thoroughly understand my discontent，which you are bound to replace with a satisfactory solution。

⑤I would be grateful if you could _____(表达本人的愿望)as soon as possible。

Yours sincerely，Li Ming英文投诉信（二）：Dear_____，①I am ______（自我介绍）。

②I feel bad to trouble you but I am afraid that I have to make a plaint about。

③The reason for my dissatisfaction is _____（总体介绍）。

④In the first place，______（抱怨的第一个方面）。

⑤In addition， ______ （抱怨的第二个方面）。

⑥Under these circumstances， I find it_____（感觉） to _____（抱怨的方面给你带来的后果）。

英语投诉信（合集5篇）第一篇：英语投诉信投诉信101年12月Directions: This part is to test your ability to do practical writing.You are required to write a letter of complaint according to the information given in Chinese below.Remember to write the letter on the Translation/Composition Sheet.假设你叫王兰，上个月去广州出差时，在一家商店买了一架照相机，并在广州拍了一些照片。

回家后将胶卷冲洗出来，却发现什么也没照上，因此非常恼火。

今天（）12月23日）给商店写信投诉，并寄回相机，坚决要求退款。

Words for reference：出差 be on business;冲洗develop;退款refund。

Dear Sir or Madam,I am writing the letter to complain the camera I bought from your store last month when I was on business in Guangzhou.There I took some pictures, yet, when I had it developed after I got home, I found no pictures printed at all.I feel very frustrated about it.I have posted the camera back to you and strongly insist that you refund me as soon as possible.Yours sincerely,Wang Lan 亲爱先生/女士：上个月我去广州出差时在你们店购买了一架照相机，我写这封信是为了就此向您表达我的不满。

《英语投诉信范文》英语投诉信范文（一）：Dear ______ ,① I am ____ （自我介绍）。

② I feel bad to trouble you but I am afraid that Ihave to make a pla int about 。

③ The reas on for my dissatisfacti on is____________________________________ （总体介绍）。

④In the firstplace，______ （抱怨的第一个方面）。

⑤In addition _____ （抱怨的第二个方面）。

⑥ Un der these circumsta nces ，I find it（感觉）to ____ （抱怨的方面给你带来的后果）。

⑦I appreciate it very much if you could ______ （提出推荐和请求），preferably_____ （进一步的要求），and I would like to have this matter settled by______ （设定解决事情最后期限）。

⑧ Thank you for your con sideratio n and I will be look ingforward to your replyYours sincerelyLi Mi ng英语投诉信范文（二）Dear Sir:With reference to our order No 。

W98, the 120 puter sets supplies to theabove order were delivered the day before yesterday ，but we regret that 20 setswere badly damaged 。

The packages containing the puter sets appeared to be in good con diti on and weaccepted and signed for them without question 。

英文投诉信模板以及范文一、英文投诉信模板Dear _____ ,① I am __ （自我介绍）.② I feel bad to trouble you but I amafraidthat I have to make a compla int about ___ .③The reason for my dissatisfaction is _（总体介绍）.④In the first place, __ （抱怨的第一个方面）.⑤In addition, ______ （抱怨的第二个方面）.⑥Under these circumstances, I find it _______ （感觉）to _____ （抱怨的方面给你带来的后果）.⑦ I appreciate it very much if you could ____ （提出建议和请英文投诉信模板以及范文求），preferably _____ （进一步的要求），and I would like to have this mattersettled by _______ （设定解决事情最后期限）. ⑧Thank you for your consideration and I will be looking forward to your repl y.Yours sincerely,Li Ming二、英文投诉信范文(Letters of Complaint)【例一】Dear Sir:With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensate n.Yours sincerely,(Signature)。

英语投诉信的格式和范文第1篇Dear Sir:My name is Raymond, I am writing to tell you something about your restaurant questions.Last Saturday, I was going to your restaurant with my friends. We are very hungry, but when we order, your restaurant waiter But ignore our. So my friend was very angry. Besides, when the waiter come on .my friend ask her why ignore our, she is very aggressive for us and say you don’t see me I am very busy. So I do hope you can give your restaurant waiter have training about etiquette.Thank you for your time and kind consideration.Sincerely yoursRaymond[英语作文--投诉信]英语投诉信的格式和范文第2篇写投诉信应本着真实的原则,如实的反映情况。

那么投诉信的格式是什么呢?下面让我们来学习一下吧!Dear ______,①I am ______(自我介绍). ②I feel bad to trouble you but I am afraid that I have to make a complaint about.③The reason for my dissatisfaction is ______(总体介绍). ④In the first place,______(抱怨的第一个方面). ⑤In addition, ______(抱怨的第二个方面). ⑥Under these circumstances, I find it ______(感觉)to______(抱怨的方面给你带来的后果).⑦I appreciate it very much if you could ______(提出建议和请求), preferably______(进一步的要求), and I would like to have this matter settled by______(设定解决事情最后期限). ⑧Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,Li Ming英文投诉信范文(Letters of Complaint)【英文投诉信范文一】Sunny Company34 Zhongcheng RoadJinlian BuildingShanghaiSeptember 12,Sales managerElegance Clothing Company45 West Street, NanjingJiangsu ProvinceDear Mr. Chang:On September 10, our order for 280 women?s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us. Sincerely yours,Sunny LeeManager【英文投诉信范文二】Florence TrunkemeyerCollege of BusinessBall State UniversityMuncie, IN 47300November 15,General Computer CorporationEngineering Department. Box 73219Fort Worth, TX 76108Dear Sir:With reference to our order No. W 98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.Yours sincerely,(Signature)英语投诉信的格式和范文第3篇英语投诉信怎么写注意：1. 词数为100左右；2. 可适当增加细节，以使行文连贯。

英语投诉信英语投诉信范文（精选15篇）英语投诉信篇1Dear Mr. Manager,I'm writing to complain about the poor quality of shoes in your store. One month ago I bought a pair of shoes from your store. It wears well as I like.However, it was broken in less than a month. It disappointed me much.I choose to complain to you because I'm sure you will be able to take back the shoes and pay an indemnity.Yours faithfullyTom英语投诉信篇2Dear mr. russell:I just bought the book great expectations from a major foreign website. However, I discovered some problems about this book when I received it. There's something wrong with the book's binding.The pages are not in order and it's easy to be scattered. I would like for you to change it to a good one and be responsible for it. I also hope that similar situations will not occur again.Please reply me as soon as posible.Sincerely,Li Hua英语投诉信篇3Dear manager,June 10th, I bought a TV set in your store adn it was broken in a week.I made a phone call to the service centre in your store. They said that they would make contact to the manufacturer ofthe TV set and they would come and fix it as soon as possible. But a week passed,no one come to fix the TV. Due to the bad service, I want to return the TV and get my money back.I hope I can get an answer from you soon.yours,Wang Dajun英语投诉信篇4Dear sir/madam,We bought the SQ200 cellphone from your company several days ago and found that we can not take pictures and send or receice messanges because of the malfunction which couses us great inconvient.Would you please check the cellphone and replace a new one for us or get a refound for this.I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated.Best wishesYours Wang Hua20xx xx英语投诉信篇5dear mr. gao:i bought a color tv set from your store yesterday, but when i came back to home, i found there was no image in it. so i returned to your store, but your shop assistants said they would not be responsible for the problem.i bought the color tv set and took it back to home without any question and i can only assume that the problem must be due to the quality of tv set itself.i shall be glad that if you will replace my tv set as soon as possible.yours sincerely,英语投诉信篇6Dear Sir or Madam,I, as a devoted customer of your online shop, am writing the letter to file my dramatic complaint about the poor quality of your E-book and the poor attitude of your server.The detailed problems are as follows. To begin with, there is something wrong with screen of the E-book, which has been broken deliberately or unintentionally. In addition, it does not work occasionally, which hamper using ordinarily. Most importantly, the product does not comply with your description previously both in style and faculty. Most importantly, servers response of not providing refund and exchange a new one makes me overwhelmed with outrage.I would appreciate it if you could refund or exchange a new one for me. I’m looking forward to your reply at your earliest convenience.Yours sincerelyLi Ming英语投诉信篇7Dear Manager,I bought a cellphone SQ200 from the The First Department Store several days ago and found that I can't take pictures and send or receice messanges because of the malfunction of the phone.Would you please check the cellphone and replace a new one for me or refund the payment.I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated. Best wishes, Wang Hua英语投诉信篇8Dear manager,I write this letter to you to make some complaints about the computer I bought in your store yesterday afternoon. There' s something wrong with it. That makes me extremely unhappy.The computer cannot be properly shut down when I got it back to the office. When I click the shutdown button, it seems that the machine gives no response. And I'm so annoyed with it.It's obvious that you didn' t carefully examine the machine before you sold it. I think your store should take full responsibility for selling me the defective machine. I insist that you give me a satisfactory reply. I do want you to give back my money as soon as possible.Sincerely yours,Jack英语投诉信篇9Dear Sir or Madam，I bought an electronic dictionary from your online store on January 1st，but I found it has some problems after using it for a short period of time.To begin with，the battery needs recharging after a mere 2 hours of use.This means that I need to carry my charger with me when I go out for a day.In addition，the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with them.Personally，I find this to be pletely unacceptable.Therefore，I would like to either change the electronic dictionary for another model that works well or a full refund.Your help is greatly appreciated.Yours sincerely，Zhang We英语投诉信篇10Dear sir or madam:;I'm writing to complain about the bad qualities of mobile phones.In may this year in the store to buy a new phone, use less than a week will fail, the two have maintenance, still can't normal use.In short, in view of this situation, my application or a refund.Hope you cause enough attention to this matter.Sincerely,英语投诉信篇11Dear sir/madamWe bought the SQ200 camera from your company several days ago and found that we can not take pictures during our journey to Guangzhou because of the malfunction which couses us great inconvient.We mail the camera to you in the hope that we couldget a refound for this.I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated.Best wishesYoursWang Jia英语投诉信篇12Dear Sir or Madam,I am writing to let you know the deplorable attitude of one of your staff members.I received my telephone bill for the previous month and found there were some mistakes in calculation: I had been overcharged for 3 long-distance calls. However, when I calledyour Complaints Department, the girl who answered my phone was very rude. She interrupted me continually and even said it was my fault. Such a way of communicating with clients is unacceptable.I would like to suggest that you look into the matter as soon as possible and ask the girl to make a formal apology to me. An early response will be appreciated.Sincerely yours,LiMing英语投诉信篇13To whom it may concern,I am writing to make a complaint about your product and some other consumers have this problem, too.I bought an E-dictionary in Sum Appliance last Sunday, July 2nd,. It worked well the first three days. But on the fourth day, I found there was something wrong with the screen. I couldn't read the letters and words clearly enough, it really made me upset. What's more, I couldn't hear the pronunciations clearly, either.I am providing you the following information, the date I bought it is July 2nd, and its serial number is H201, and I also enclose the guarantee statement with it. I hope you can provide me another new E-dictionary rather than just maintaining it. Because I simply cannot use this one, it's out of service and function.I hope you can solve this problem for us.Mr. Zhang英语投诉信篇14Dear Manager,Last weekend,I bought a mobile phone of your company`s on the Internet.But I find out some serious quality problems ofthis mobile phone.First of all,I can`t use this phone to send short messages to my family members or my friends,what is more,mobile phone doesn`t ring when I am making a call.Secondly,this type phone has been sold out.Everyone who bought your company`s phone can`t find any way to exchange a new phone.What`s more,the type of your company`s phone is more advanced than other mobilephone`s.And in Chinathere isn`t any suitable spare part of mobile phone,we can`t get it fixed!All in all,it is said that "customer First".So you must try your best serve for your customer.And you should send a new mobile phone to me in a short time.Don`t put off your action,customers who bought your company`s phones just like me,we are angry!Yours,Bumanyi英语投诉信篇15Dear Sales Manager,This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 P.m, I went to your store to look for a T-shirt. When I asked a salesperson Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn’t find one. She then said in a rude tone that if I couldn’t find one, it meant that the store didn’t have it, and that I needed to look somewhere else.I felt that Ms Wang was rude. I hope that you will look into the matter. I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.。

英语应用文书信格式范文(4篇)Dear ______ ，①I am writing to formally request to ______(请求的内容)。

②The reason for ______is that ______(给出原因)。

③I ______ ，so I ______(给出细节)。

④I would also like to request ______(提出进一步的要求)。

⑤I am sorry for any inconvenience I have caused.⑥Thank you for your attention to these requests. ⑦If you have any questions，do not hesitate to contact me at ______(电话号码)。

⑧I look forward to a favorable reply.Yours sincerely，Li Ming英语应用文书信格式范文第4篇英语书信写作句式大全1、投诉信投诉信的开头常用句式和套话I am writing to inform you that I am dissatisfied with your …投诉信的结尾常用句式和套话I understand you will give immediate attention to this matter.I would like to have this matter settled by the end of …2、询问信询问信的开头常用句式和套话I would be most grateful if you could send me information regarding/concerning …I am writing to see if it is possible for you to provide me with information regarding …询问信的结尾常用句式和套话Your prompt attention to this letter would be highly appreciated.I am looking forward to hearing from you.3、请求信请求信的开头常用句式和套话I am writing to seek for your assistance in …请求信的结尾常用句式和套话I would like to thank you for your generous help in this matter.4、道歉信道歉信的开头常用句式和套话I am writing to apologize for …I am writing to say sorry for …道歉信的结尾常用句式和套话I sincerely hope that you will be able to think in my position and accept my apologies.5、感谢信感谢信的开头常用句式和套话I would like to convey in this letter my heartfelt thanks to you for …感谢信的结尾常用句式和套话I must thank you again for your generous help.6、建议信建议信的开头常用句式和套话I am writing to express my views concerning …You have asked me for my advice with regard to … and I will try to make some conducivesuggestions.表达建议常用句式和套话I feel that it would be beneficial if …I would like to suggest that …I would recommend that …If I were you，I would …You may consider doing …It would seem to me that you could …As you may agree that …建议信的结尾常用句式和套话I would be ready to discuss this matter to further details.7、求职信求职信的开头常用句式和套话I am writing to express my interest in your recently advertisedposition for a waitress …求职信的结尾常用句式和套话Thank you for considering my application and I am looking forward to meeting you.If you need to know more about me，please contact me at …8、推荐信推荐信的开头常用句式和套话I would like to present … for your consideration in your search for a qualified manager.With reference to your requirements，I shall，without reservation，recommend … as an idealcandidate.推荐信的结尾常用句式和套话Therefore，I don''t hesitate to recommend … as the right person for your consideration.Any favorable consideration to this letter would be considered a personal favor.9、寻找失物信寻找失物信的开头常用句式和套话I am writing this letter to see if it is possible for me to have my camera back.寻找失物信的结尾常用句式和套话I would really appreciate it if you could …10、邀请信邀请信的开头常用句式和套话I am writing to invite you to …I wonder if you could come …邀请信的结尾常用句式和套话My family and I would feel honored if you could come.We would be looking forward to your participation in the party.I really hope you can make it.应用文（包括信签、便签、备忘录等）写作的考试形式，旨在考察考生准确和恰当运用英语语言的能力，书信和信件是交往中常用的方式，也是考试中应该准备的学习内容。

投诉信格式第一部分：说明投诉问题I must complain about…I am not satisfied with…I feel something should be done about…I am writing to inform(告知，代替tell)you that I find…unsatisfactory…I am writing to express/ air dissatisfaction/ disappointment/ concern regarding …第二部分：描述具体情况The noise disturbs my sleep so that I can't concentrate during the work time, and as a result, I have made several mistakes these days.For me this environment is very difficult to make studies and I need a quiet room.第三部分：期待解决方案I expect to hear from you soon.Please give this matter your immediate attention.I would be very grateful (感激，代替thanks)if you could look into the matter as soon as possible. And I am looking forward to an early reply.It is high time you took some measures to solve…I hope you will take steps to rectify(纠正、改善，代替improve) this situation soon.I believe you will take my complaints seriously. I would ask you to give back my money, or I would file my complaint(投诉) to the authorities concerned(相关部门).To solve this problem/ surmount this difficulty/ improve the situation/ crack this hard nut(解决问题), I hope to draw the attention of the authorities concerned.投诉信范文10篇Dear sir/madam,Hi,this is xx. I've bought a XX(商品) for XX(价格) dollar from XX(商场名称) shopping mall on XX/XX/XXXX(日期).Today when I want to use it to XX, I was surprised to find that it doesn't work at all.(这里可以加描述到底怎么坏的)I brought it because I need to use it and now your good is useless. This causes a lot of inconvenience for me.I want to know what you are going to do about this, and when you can fix this problem.I hope I can hear from you soon, or I would think about using the legal solutions.Yours sincerely,XXA Letter of ComplaintDear sir/madam,Hello.This is Li Hua who bought a Nokia cell phone at your shopping mall on September 22nd,2010 at the price of 600 yuan.It worked well for the first three days.I liked it very much.But two days later,exactly on the sixth day,I was talking with my friend on it in the morning when suddenly I could not hear my friend on line and he could not hear me either.I held up and dialed again and again,but I could not reach the number.Just now I tried for another time,but failed .I believe that there must be something wrong with the cell phone.Now I am writing to tell you all.I would like you to change another one for me.Looking forward to your reply.RegardsYoursLi HuaTo whom it may concern,I'm writing to complain about the SQ200 I bought from your department store the other day. It worked very well the first months,however, when I used it later, I could neither send my friends messages nor take photos with my cellphone.I think you will try to help me solve this problem.I have two options here, maybe you can take it as reference. First, I think I can change my phone to another one if possible.Second, maybe you should pay me refund because of the issue.I hope you can figure out which measure to take wholeheartedly.Your cooperation will be highly appreciated.I'm looking forward to its solution.Dear Sir/Madam,I am writing to complain about a Microcomputer I purchased from your company.I purchased a computer from your company on 05/07/2020 and it was delivered by your company to my house on 08/07/2020. When we opened the box, we noticed there was two dents at the back of the computer and there are some scratches on the screen.I would like you to arrange for another brand-new computer to be delivered to me as soon as possible. Otherwise, I would like to have my full refund.Yours faithfully,XxxDear manager:One month ago, because the recommendation of your salesperson, I bought a Japanese TV. But now, I'm afraid I will complain about it's bad quality. First,the picture is very unclear.And then ,it doesn't have the voice sometimes. So, this TV not only doesn't take any happiness to us,but also take the big problem to us .I am the frequent customer of your shop,and like your message "customer first,serve God". Now, I want to change the TV. Or else, I would rather refund the money.I still keep the invoice.I am looking forward to your satisfied reply!Dear Sir:With reference to our order NoW98，the 120 sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged.The packages containing the sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile，we have put the damaged sets aside in case you need them to support a claim on your suppliers for pension.Yours sincerely，Li MingDear Sir，I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.After we used it for several days. we found that food stored in the refrigerating partment turned bad quickly. When we finally decided to take the temperature in it，we were surprised to find it was around 15℃，far from the standard temperature range from 0℃ to 9℃.This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.Yours faithfully，Li MingA letter of a complaint.Dear Manager,Two weeks ago, I was walking along the street when I saw your a traffic advisement and I stepped into your shop. Don't find the domestic advice.Persuaded by your salesman's sweet words, I spent 2000Yuan and bought a fridge.When I took the new fridge home.I couldn't wait a minute and make it work once. Everything went on quietly well until yesterday. I open the door of fridge as usual, however, a wave of hot smell air is pronounced. The newly- bought fridge didn't produce cold but hot air.The food-cooler has gone bad.Nothing can be worse NET.I hope you can do with the matter ASAP. My telephone number is 5256745. I am waiting for your reply.A consumer.Angel。

英语投诉信模板及范文随着全球化的发展，英语已经成为了一种国际化的语言。

在日常生活中，我们也经常需要用到英语来与他人交流。

但是，不论是在日常生活中还是工作中，我们难免会遇到一些不愉快的事情，需要写投诉信来表达我们的不满和要求。

因此，本文将为大家介绍英语投诉信的模板及范文，希望能够帮助大家更好地应对投诉事宜。

一、英语投诉信的模板1. 投诉信的开头（开门见山，说明投诉原因）Dear Sir/Madam,I am writing to express my dissatisfaction with/ disappointment in/ concern over ……2. 详细阐述原因/经历（事实详细、逻辑清晰）First, …… Second, …… Finally,……3. 表达感受、提出要求或建议Therefore, I am kindly requesting that you …… in order to rectify the situation.4. 结束语（表达希望）I look forward to hearing from you soon.二、英语投诉信范文Dear Sir/Madam,I am writing to express my dissatisfaction with the service provided by your company. On the 13th of August, I visited your store on Main Street to purchase a new laptop.Upon arriving at your store, I was approached by a sales representative who appeared to lack knowledge about the products he was selling. Despite my attempts to ask specific questions about the performance of each laptop, the sales representative seemed uninterested in providing me withaccurate information. In addition, he was quiteunprofessional in his mannerisms, which left me feeling very uncomfortable.After purchasing the laptop, I was surprised to findthat it did not work properly. I returned to your store to request an exchange, but the manager I spoke with was very unhelpful. He refused to exchange the defective product, and instead suggested I should purchase a new one.I find it unacceptable that your company is willing to sell faulty products and that your staff members areunwilling to offer any assistance in rectifying the situation. Therefore, I am kindly requesting that you reimburse me forthe purchase of the defective laptop.I look forward to hearing back from you soon.Sincerely,[Your name]。