– Develop offer, delivery and image with competitive advantages.
• Managing Service Quality
– Empower employees – Become “Customer obsessed” – Develop high service quality standards – Watch service performance closely
New Brands
品牌战略
• Line Extension
–Existing brand names extended to new forms, sizes, and flavors of an existing product category.
• Brand Extension
–Existing brand names extended to new product categories.
Product Mix all the product
lines offered
服务的特性
Intangibility Inseparability
Variability Perishability
Can’t be seen, tasted, felt, heard or smelled before purchase.
Identification Loyalty
Credibility
Awareness
品牌决策
Brand Name Selection
Selection Protection
Brand Sponsor
Manufacturer’s Brand Private Brand Licensed Brand Co-branding