Project Communications Management

第1篇IntroductionEngineering project management is a critical discipline that involves the application of project management principles, tools, and techniques to the planning, execution, and completion of engineering projects. This bilingual textbook aims to provide a comprehensive and practical guide for students and professionals in the field of engineering project management. The content is presented in both English and Chinese, catering to the diverse linguistic backgrounds of learners and ensuring a broader reach.Table of Contents1. Introduction to Engineering Project Management2. Project Life Cycle and Phases3. Project Planning- 3.1 Project Scope Management- 3.2 Project Schedule Management- 3.3 Project Cost Management- 3.4 Project Quality Management- 3.5 Project Resource Management- 3.6 Project Communication Management- 3.7 Project Risk Management4. Project Execution- 4.1 Project Team Management- 4.2 Stakeholder Management- 4.3 Contract Management5. Project Monitoring and Control- 5.1 Project Performance Measurement- 5.2 Change Management- 5.3 Conflict Resolution6. Project Closure7. Case Studies8. BibliographyChapter 1: Introduction to Engineering Project Management1.1 Definition and ImportanceEngineering project management refers to the application of project management principles, tools, and techniques to the planning, execution, and completion of engineering projects. It is essential for the successful delivery of projects within the constraints of time, cost, and quality.1.2 Key Concepts- Project: A unique set of activities designed to produce a product, service, or result with a defined beginning and end.- Project Management: The application of knowledge, skills, tools, and techniques to project activities to meet project requirements.- Project Manager: The person responsible for leading the project, managing resources, and ensuring the successful completion of the project.1.3 Objectives of Engineering Project Management- Scope: Define and manage the project scope to ensure that the project meets the specified requirements.- Time: Control the project schedule to ensure that the project is completed on time.- Cost: Manage the project budget to ensure that the project is completed within the allocated budget.- Quality: Ensure that the project deliverables meet the specified quality standards.- Risk: Identify, analyze, and manage project risks to minimize their impact on the project.Chapter 2: Project Life Cycle and Phases2.1 Project Life CycleThe project life cycle consists of four phases: initiation, planning, execution, and closure.2.2 Initiation PhaseThe initiation phase is the first phase of the project life cycle. It involves defining the project objectives, identifying stakeholders, and obtaining approval to proceed.2.3 Planning PhaseThe planning phase involves defining the project scope, developing a project schedule, estimating costs, identifying resources, and developing a project management plan.2.4 Execution PhaseThe execution phase is where the project plan is implemented. This phase involves managing resources, monitoring progress, and controlling changes to the project scope.2.5 Closure PhaseThe closure phase is the final phase of the project life cycle. It involves completing all project activities, documenting lessons learned, and obtaining formal acceptance of the project deliverables.Chapter 3: Project PlanningThis chapter delves into the various aspects of project planning, including scope, schedule, cost, quality, resources, communication, and risk management.3.1 Project Scope ManagementProject scope management involves defining and controlling what is andis not included in the project. It includes activities such as scope planning, scope definition, scope verification, and scope control.3.2 Project Schedule ManagementProject schedule management involves developing a project schedule, managing the schedule, and controlling changes to the schedule. It includes activities such as schedule planning, schedule development, schedule control, and schedule change control.3.3 Project Cost ManagementProject cost management involves estimating, budgeting, financing, funding, managing, and controlling costs throughout the project life cycle. It includes activities such as cost estimation, cost budgeting, cost control, and cost variance analysis.3.4 Project Quality ManagementProject quality management involves planning, implementing, and controlling quality to meet project requirements. It includes activities such as quality planning, quality assurance, quality control, and continuous improvement.3.5 Project Resource ManagementProject resource management involves acquiring, developing, and managing the resources needed for the successful completion of the project. It includes activities such as resource planning, resource acquisition, resource management, and resource control.3.6 Project Communication ManagementProject communication management involves planning, executing, and controlling the project communications according to the communications management plan. It includes activities such as communication planning, information distribution, stakeholder management, and communication control.3.7 Project Risk ManagementProject risk management involves identifying, analyzing, and responding to project risks. It includes activities such as risk identification, risk analysis, risk response planning, and risk monitoring and control.Chapter 4: Project ExecutionThis chapter focuses on the execution phase of the project life cycle, covering topics such as project team management, stakeholder management, and contract management.4.1 Project Team ManagementProject team management involves forming, leading, and managing the project team to achieve project objectives. It includes activities such as team building, team leadership, and team performance management.4.2 Stakeholder ManagementStakeholder management involves identifying, analyzing, and managing stakeholders' needs and expectations throughout the project life cycle. It includes activities such as stakeholder identification, stakeholder analysis, stakeholder engagement, and stakeholder communication.4.3 Contract ManagementContract management involves managing the contractual relationships between the project organization and its stakeholders. It includes activities such as contract planning, contract administration, and contract closure.Chapter 5: Project Monitoring and ControlThis chapter discusses the monitoring and control phase of the project life cycle, focusing on project performance measurement, change management, and conflict resolution.5.1 Project Performance MeasurementProject performance measurement involves monitoring and controlling the project to ensure that it is progressing according to the project management plan. It includes activities such as performance reporting, variance analysis, and corrective actions.5.2 Change ManagementChange management involves managing changes to the project scope, schedule, cost, and quality. It includes activities such as change request management, change control, and configuration management.5.3 Conflict ResolutionConflict resolution involves identifying, analyzing, and resolving conflicts among project stakeholders. It includes activities such as conflict analysis, negotiation, and mediation.Chapter 6: Project ClosureThis chapter covers the closure phase of the project life cycle, focusing on completing all project activities, documenting lessons learned, and obtaining formal acceptance of the project deliverables.Chapter 7: Case StudiesThis chapter includes real-world case studies that illustrate the application of project management principles and techniques in various engineering projects.Chapter 8: BibliographyThis chapter provides a list of references for further reading on engineering project management.ConclusionThis bilingual textbook on engineering project management aims to provide a comprehensive and practical guide for students and professionals in the field. By covering the essential concepts, tools, and techniques of project management, this textbook will help readers develop the skills and knowledge necessary to successfully manage engineering projects.第2篇前言随着全球经济的快速发展和国际合作的日益加深，工程项目管理作为一门综合性的学科，其重要性不言而喻。

ESSENCE OF PMBOK & PMP EXAM PMBOK及PMP考试精要(考试串讲教材)PROJECT MANAGEMENT KNOWLEDGE AREAS项目管理知识体系 (2)PROJECT LIFE CYCLE / PROJECT MANAGEMENT PROCESS GROUPS项目生命周期及过程组 (10)SCOPE范围管理 (18)HUMAN RESOURCE人力资源管理 (21)COMMUNICATIONS沟通管理 (25)TIME时间管理 (29)COST成本管理 (33)RISK风险管理 (38)QUALITY质量管理 (40)PROCUREMENT采购管理 (40)INTEGRATION整体管理 (19)PROFESSIONAL RESPONSIBILITIES职业道德 (19)POSSIBLE EXAM QUESTIONS考点 (20)PROJECT LIFE CYCLE / PROJECT MANAGEMENT PROCESS GROUPS项目生命周期和项目管理过程组Project Scope Management项目范围管理- processes required to ensure that the project includes only the work required to complete the project successfully.此过程必须确保项目只包括能保证项目成功完成的工作Management by Objective (MBO)基于目标的管理–determining company’s objective and how the project fits into them. MBO focuses on the goals of an activity rather than the activity itself(manager is responsible for results rather than performing certain activities)决定公司目标及项目如何满足该目标。

项目管理专业术语（205个）1、活动，Activity2、活动定义，Activity Definition3、活动说明，AD=Activity Description4、活动延续时间估计，Activity Duration Estimating5、箭线网络图（双代号网络图），AOA=Activity-On-Arrow6、节点式网络图（单代号网络图），AON=Activity-on-Node7、已执行工作实际成本，ACWP=Actual Cost of Work Performed8、实际完成日期，AF=Actual Finish Date9、实际开始日期，AS=Actual Start Date10、行政收尾，Administrative Closure11、箭线，Arrow12、箭线图示法，ADM=Arrow Diagramming Method13、逆推计算法，Backward Pass14、横道图，Bar Chart15、基准计划，Baseline16、完工预算，BAC=Budget At Completion17、概算，Budget Estimate18、已执行预算成本，BCWP=Budgeted Cost of Work Performed19、计划执行预算成本，BCWS= Budgeted Cost of Scheduled20、日历单位，Calendar Unit21、变更控制委员会，CCB=Chang Control Board22、沟通规划，Communications Planning23、并行工程， Concurrent Engineering24、意外费用，Contingencies25、意外准备金，contingency Allowance26、意外规划，Contingency Planning27、意外储备，Contingency Reserve28、合同，Contract29、合同管理，Contract Administration30、合同收尾，Contract Close-out31、控制，Control32、控制图，Control Chart33、纠正措施，Corrective Action34、费用预算，Cost Budgeting35、费用控制，Cost Control36、费用做算，Cost Estimating37、质量成本，Cost of Quality38、费用绩效指数，CPI=Cost Performance Index39、费用偏差，CV=Cost Variance40、赶工，Crashing41、关键工序，Critical Activity42、关键路线，Critical Path43、关键路线法，CPM=Critical Path Method44、当前完成日期，Current Finish Date45、当前开始日期，Current Start Date46、数据日期，DD=Data Date47、交付物，Deliverable48、依赖关系，Dependency49、虚活动，Dummy Activity50、延续时间，DU=Duration51、延续时间压缩，Duration Compression52、最早完工日期，EF=Early Finish Date53、最早开始日期，ES=Early Start Date54、挣值法，EV=Earned value55、挣值分析，Earned value Analysis56、人工量，Effort57、估算，概算，Estimate58、在完成时的费用估算，EAC=Estimate At Completion59、到完成时的估算，ETC=Estimate To Complete60、单节点事件图，Event-on-Node61、例外报告，Exception Report62、完成日期，Finish Date63、完成到完成关系，FF=Finish-to-Finish64、完成到开始关系，FS=Finish-to-Start65、时差，机动时间，浮动时间，Float66、顺推计算法，Forward Pass67、自由时差，FF=Free Float68、职能经理，Functional Manager69、职能组织，Functional Organization70、甘特图，Gantt Chart71、图解评审技术，GERT=Graphical Evaluation and Review Technique72、集合工作，Hammock73、悬摆，Hanger74、信息分发，Information Distribution75、立项，Initiation76、成本/进度综合报告，Integrated Cost/Schedule Reporting77、邀标，IFB= Invitation for Bid78、关键事件进度计划，Key Event Schedule79、滞后量，Lag80、最晚完成日期，LF=Late Finish Date81、最晚开始日期，LS=Late Start Date82、提前量，Lead83、全生命期成本估算，Life-cycle Costing84、产品经理，Line Manager85、逻辑图，Logic Diagram86、逻辑关系，Logical Relationship87、回路，Loop88、管理储备量，Management Reserve89、主进度计划，Master Schedule90、矩阵型组织，Matrix Organization91、里程碑，Milestone92、里程碑进度计划，Milestone Schedule93、现代项目管理，MPM=Modern Project Management94、监控，Monitoring95、蒙托卡罗分析，Monte Carlo Analysis96、次关键工作，Near-Critical Activity97、网络，Network98、网络分析，Network Analysis99、网络逻辑，Network Logic100、网络路线，Network Path101、节点，Node102、组织分解结构，OBS=Organizational Breakdown Structure 103、组织规划，Organizational Planning104、整体变更控制，Overall Change Control105、重叠，Overlap106、参数估算法，Parametric Estimating107、线路，Path108、线路时差，Path Float109、完成百分比，PC=Percent Complete110、执行报告，Performance Reporting111、执行机构，Performing organization112、计划评审技术图，PERT Chart113、计划的完成日期，PF=Planned Finish Date114、计划的开始日期，PS=Planned Start Date115、优先图示法，PDM=Precedence Diagramming Method116、优先关系，Precedence Relationship117、紧前工作，Predecessor Activity118、采购规划，Procurement Planning119、工程，Program120、计划评审技术，PERT=Program Evaluation and Review Technique 121、项目，Project122、项目许可证，Project Charter123、项目沟通管理，Project Communication Management124、项目费用管理，Project Cost Management125、项目人力资源管理，Project Human Resource Management 126、项目综合管理，Project Integration Management127、项目生命周期，Project Life Cycle128、项目管理，PM=Project Management129、项目管理知识体系，PMBOK=Project Management Body of Knowledge130、项目管理软件，Project Management Software 131、项目管理团队，Project Management Team132、项目经理，PM=Project Manager133、项目网络图，Project Network Diagram134、项目阶段，Project Phase135、项目计划，Project Plan136、项目计划开发，Project Plan Development137、项目计划实施，Project Plan Execution138、项目规划，Project Planning139、项目采购管理，Project Procurement Management 140、项目质量管理，Project Quality Management 141、项目风险管理，Project Risk Management142、项目进度计划，Project Schedule143、项目范围管理，Project Scope Management144、项目团队成员，Project Team Member145、项目时间管理，Project Time Management146、项目型组织，Project Organization147、质量保证，QA=Quality Assurance148、质量控制，QC=Quality Control149、质量规划，Quality Planning150、剩余持续时间，RDU=Remaining Duration151、请求建议书，RFP=Request for Proposal152、请求报价单，RFQ=Request for Quotation153、储备量，Reserve154、资源平衡，Resource Leveling155、资源约束进度计划，Resource-Limited Schedule156、资源规划，Resource Planning157、责任分配矩阵，RAM=Responsibility Assignment Matrix 158、责任图，Responsibility Chart159、责任矩阵，Responsibility Matrix160、保留金，Retain age161、突发事件，Risk Event162、风险识别，Risk Identification163、风险应对控制，Risk Response Control164、风险应对开发，Risk Response Development165、S曲线，S-Curve166、进度计划，Schedule167、进度计划分析，Schedule Analysis168、进度计划压缩，Schedule Compression169、进度计划控制，Schedule Control170、进度执行指数，SPI=Schedule Performance Index171、进度偏差，SV=Schedule Variance172、计划完成日期，SF=Scheduled Finish Date173、计划开始日期，SS=Scheduled Start Date174、范围，Scope175、范围基准计划，Scope Baseline176、范围变更，Scope Change177、范围变更控制，Scope Change Control 178、范围定义，Scope Definition179、范围规划，Scope Planning180、范围验证，Scope Verification181、时差，Slack182、询价，Solicitation183、询价规划，Solicitation184、工作人员招募，Staff Acquisition185、项目相关者，Stakeholder186、开始日期，Start Date187、开始到完成关系，Start-to-Finish188、开始到开始关系，Start-to-Start189、工作说明，SOW=Statement of Work190、子网，Subnet191、子网络，Subnet Work192、后续工作，Successor Activity193、目标完成日期，TC=Target Completion Date 194、目标时度计划，Target Schedule195、任务，Task196、团队建设，Team Development197、团队成员，Team members198、时标网络图，Time-Scaled Network Diagram 199、目标完成日期，TF=Target Finish Date200、目标开始日期，Ts=Target Start Date201、总时差，TF=Total Float202、全面质量管理，TQM=Total Quality Management 203、权变措施，Workaround204、工作分解结构，WBS=Work Breakdown Structure 205、工作包，Work Package项目管理专业术语中的公共首字母缩略词ACWP Actual Cost of Work Performed 已执行工作实际成本AD Activity Description工作描述ADM Arrow Diagramming Method 箭线图示解法AF Actual Finish Date 实际完成日期AOA Activity-On-Arrow 双代号网络图AON Activity-On-Node 单代号网络图AS Actual Start Date 实际开始日期BAC Budget At Completion 在完成时的预算BCWP Budgeted Cost of work Performed 已执行工作预算成本BCWS Budgeted Cost of work Scheduled 计划完成工作预算成本CCB Change Control Board 变更控制委员会CPFF Cost Plus Fixed Fee 成本加固定费用（合同）CPIF Cost Plus Incentive Fee 成本加奖励费用（合同）CPI Cost Performance Index 成本执行指数CPM Critical Path Method 关键线路法CV Cost Variance 成本偏差DD Data Date 数据日期DU Duration 持续时间，工期EAC Estimate At Completion 在完成时的估算EF Early Finish date 最早完成日期ES Early Start date 最早开始日期ETC Estimate (or Estimated) To Complete 到完成时的估算EV Earned Value 挣值法FF Free Float or Finish-to-Finish 自由时差，或完成到完成关系FFP Firm Fixed Price 完全固定总价合同FPIF Fixed Price Incentive Fee 固定价加奖励费用FS Finish-to-Start 完成到开始关系GERT Graphical Evaluation and Review Technique 图示评审技术IFB Invitation For Bid 邀标LF Late Finish Date 最晚完成日期LOE Level of Effort 投入水平LS Late Start date 最晚开始日期MPM Modern Project Management 现代项目管理OBS Organization(al) Breakdown Structure 组织分解结构PC Percent Complete 完成百分比PDM Precedence Diagramming Method 优先图示法PERT Program Evaluation and Review Technique 计划评审技术PF Planned Finish date 计划完成日期PM Project Management or Project Manager 项目管理或项目经理PMBOK Project Management Body of Knowledge 项目管理知识体系PMP Project Management Professional 项目管理专业人员PS Planned Start date 计划开始日期QA Quality Assurance 质量保障QC Quality Control 质量控制RAM Responsibility Assignment Matrix 责任分配矩阵RDU Remaining DUration剩余工期RFP Request For Proposal 请求建议书RFQ Request For Quotation 请求报价单SF Scheduled Finish date or Start-to-Finish计划完成日期或开始到完成关系SS Scheduled Start date or Start-to-Start计划开始日期或开始到开始关系SOW Statement of Work 工作说明SPI Schedule Performance Index 进度执行指数SV S chedule Variance 进度偏差TC Target Completion date 目标完成日期TF Total Float or Target Finish date 总时差，或目标完成日期TS Target Start date 目标开始日期TQM Total Quality Management 全面质量管理WBS Work Breakdown Structure 工作分解结构。

ECM术语选择中英文对照1.a major 〔capital investment〕资本投资2.〔the project life cycle〕may be viewed 工程生命周期3.(institutional and commercial building construction) encompasses a great...1-3 办公和商业用房建设4.(specialized industrial construction) usually involves...1-4 专业化的工业工程建设5.(infrastructure and heavy construction) includes projects...1-5 重大根底工程建设6.〔project management〕is the art of 工程管理7.(project cost management) to identify 工程本钱管理8.(project human resource management) to devoted 工程人力资源管理9.(project communications management) to ensure 工程沟通管理10.(project risk management) to analyze 工程风险管理11.(project procurement management〕to obtain 工程采购管理12.Job-site productivity 〔工地生产率〕is influenced by many factors which can be characterized either as labor characteristics, project work conditions or as non-productive activities(非生产性活动).13.(a labor productivity index) may then 根本劳动生产率14.referred to as the(planning horizon) 规划期15.The (net annual cash flow) is defined 年净现金流量16.MARR.....(social rate of discount〕社会贴现率17.The opportunity cost(时机本钱) reflects the return18.Under ICB,〔cost〕is the primary factor 本钱19.The related prequalification or bidding documents...(prequalification) is usually necessary 资格预审20.The (bidding documents) shall be so 招标文件21.(pre-bid conference) may be arranged 标前会议22.Preparation of the bidding documents(准备招标文件)The (bidding documents) shall furnish ....23.The time for the (bid opening) 开标24.The (owner-contractor agreement) formalizes 业主承包商使合同正式化25.In a (unit-price agreement)the contractor bases 单价合同26.In (cost-plus-fee agreement) the contractor is reimbursed本钱加酬金合同27.The (percentage fee) allows the owner 百分比酬金合同28.(fixes fee with a bonus and penalty) with this type固定酬金加奖惩合同翻译By examining the project life cycle from an owner's perspective we can focus on the proper roles of various activities and participants in all stages regardless of the contractual arrangements for different types of work.从业主的角度审视工程的全寿命期，我们得以将注意力集中在所有阶段不同活动和参与方的适当角色上，而不用去考虑不同工作类型合约的安排。

Part1market demand 市场需求facility 设施the speculative housing market 投机性住宅市场the real estate developer 房地产开发商government agency 政府机构public project 公共项目project management 项目管理the conceptual planning stage 概念规划阶段feasibility 可行性in-house 内部的，内业的the project life cycle 项目生命周期from cradle to grave 从开始到结束knowledge domain 知识领域construction industry 建筑业spectrum 波普，光谱，范围residential housing construction 房屋住宅建设subcontractor 分包商institutional and commercial building construction 办公与商业用房建设specialized industrial construction 专业化工业项目建设infrastructure and heavy construction 重大基础项目建设architectural and engineering(A/E)firm 建筑与工程设计公司consortium 财团，株式会社preliminary design 初步设计general contractor 总承包商on site quality inspection 现场质量监督litigation 法律诉讼shop drawings 施工图constructability 可建造性，可施工性value engineering 价值工程construction contract 施工合同design/construct firm 设计、施工公司turnkey 交钥匙（承发包）模式facility maintenance 设施维护Part2project integration management 项目综合管project scope management 项目范围管理project time management 项目时间管理project cost management 项目成本管理project quality management 项目质量管理project human resource management 项目人力资源管理project communications management 项目沟通管理project risk management 项目风险管理project procurement management 项目采购管理contractual relationships 合同关系changes 工程变更claims 施工索赔mega-projects 巨型项目“functional”organization “职能式”组织“project”organization “项目式”组织suborganizations 次级组织strong matrix-type suborganization 强矩阵式次级组织interpersonal influence 人际间影响力formal authority 正式的授权reward and/or penalty power 奖励和/或惩罚的权利matrix organization 矩阵式组织hierarchical structure 层级结构Part3job-site productivity 工作现场生产率non-productive activities 非生产性工作temporary work stoppage 临时性工作暂停union activities 工作活动performance analysis 绩效分析base labor productivity 基准劳动生产率labor productivity index 劳动力生产指数non-local labor 非当地用工productive labor yield 劳动力产出requisitions 询价purchase orders 订购单subcontracts 分包合同shipping and receiving documents 装船与接收文件invoices 发票bulk materials 大众材料standard off-the-shelf materials 现货材料fabricated members or units 预制构件或单元semi-processed state 半成品状态pre-processed 预加工的pressure vessels 压力容器field assembly 现场装配skilled craftsmen 熟练技工crawler mounting 履带式底盘claim shell 抓铲挖土机`dragline 拉铲挖土机backhoe 反铲挖土机shovel 正铲挖土机bulldozer 推土机rotary-percussion drills 旋转冲击钻bituminous 沥青Part4economic evaluation 经济评价the planning horizon 规划期cash flow profile 现金流量图minimum attractive rate of return(MARR) 最低收益率sensitivity or uncertainty analysis 敏感性或不确定性分析annual benefit 年收益annual cost 年费用net annual cash flow 年净现金流量opportunity cost 机会成本social rate of discount 社会贴现率profit measure利润指标值private corporations 私营股份制公司public agencies 公共机构net future value(NFV) /净终值net present value(NPV) 净现值equivalent uniform annual net value (NUV)等额净年值capital recovery factor 资金回收因子benefit-cost ratio(BCR) 收益-费用比profitability index 盈利指数saving-to-investment ratio(SIR) 存款投资比率absolute numerical measure 绝对指数internal rate of return(IRR) 内部收益率marginal efficiency of capital 边际资本收益return on investment(ROI) 投资收益payback period(PBP) 投资回收期profit maximization利润最大化public sector 公共领域basic principle 基本原理nonnegative 非负的budget constraint 预算限制incremental analysis 追加分析internal rate of return method 内部收益率法Part5Word Bank-financed projects 世界银行融资贷款项目foreign bidders 海外投标人civil works 土木工程I nternational Competitive Bidding(ICB) 竞争性国际招标Limited International Bidding 有限国际招标National Competitive Bidding 国内竞争性招标International Shopping 国际订购Direct Contracting 直接签约General Procurement Notice 通用采购公告prequalification 资格预审bidding documents 招标文件domestic contractors 国内承包商instructions to bidders 投标人须知conditions of contract 合同条件specifications of drawings 技术规范与图纸bill of quantities 工程量清单payment terms 支付条件minutes of the conference 会议纪要pre-bid conferences 标前会议site visits 现场踏勘substantially responsive 实质性响应the lowest evaluated cost 经评审的最低造价Part6the sealed bids 密封的投标报价construction company 建筑公司marketing strategy 市场营销策略long-term goals 长期目标client relationships 客户关系short-term goal 短期目标direct costs estimate 直接费估算mark-up 涨价溢价company or head office overheads 公司或总部管理费unrealistic bids 不切实际的报价owner-contractor agreement 业主与承包商之间订立的合同standard form of agreement 标准合同形式American Institute of Architects(AIA) 美国建筑师协会bonus and penalty clauses 奖励与惩罚条款lump-sum agreement 总价合同changer order 变更单written authorization 书面授权unit-price agreement 单价合同quantity takeoff 工程量清单cost-plus-fee agreements 成本加酬金合同equity partners 股权伙伴rental rates 出租比例percentage fee 百分百酬金合同fixed fee 固定酬金合同changes 工程变更contract award 合同授予changes clause 变更条款publicly financed project 公共融资项目extra work 附加工作the prime contractor 主承包商Part7the International Federation of Consulting Engineering 国际咨询师联合会the FIDIC Conditions of Contract for Constructions FIDIC施工合同条件the General Conditions （FIDIC）通用条件the Particular Conditions （FIDIC）专业条件the Appendix to Tender （FIDIC）投标附录arbitration 仲裁，裁决Dispute Adjudication Board（DBA）争议仲裁委员会Conditions of Contract for Works of Civil Engineering Construction 土木工程施工合同条件Conditions of Contract for Electrical and Mechanical Work 机电安装工程合同条件Conditions of Contract for Design-Build and Turnkey设计-建造于交钥匙合同条件Client/Consultant Model Services Agreement 客户/咨询师服务协议Conditions of Subcontract for Works of Civil Engineering Construction 土木工程分包合同条件Guides to the Use of the Different FIDIC Conditions of Contract 各种FIDIC合同条件应用指南Amicable Settlement of Construction Disputes 施工争端友好解决方式Insurance of Large Civil Engineering Projects 大型土木工程保险The Conditions of Contract for Plant and Design-Build （FIDIC）安装与设计-建造合同The Conditions of Contract for EPC/Turnkey Projects （FIDIC）EPC/交钥匙项目合同条件The Short Form of Contract （FIDIC）简短格式合同The Form of Contract for Dredging and Reclamation Works （FIDIC）疏浚与防洪工程合同格式priced contract with activity schedule 总价合同priced contract with bill of quantities 单价合同target contract with activity schedule 目标总价合同target contract with bill of quantities 目标单价合同cost reimbursable contract 成本补偿合同performance bond 履约保函parent company guarantee 母公司担保advance payment 预付款retention （工程)留置权bonus for early completion 工期提前奖delays damages 误期损害surety 担保financial loan 商业贷款insurance policy 保险政策in breach of contract 合同违约bid bond 投标担保justification （正当的）理由labor and material bond 劳动力与原材料担保lien bond 留置权担保comprehensive general liability insurance 综合责任险professional liability insurance职业责任险workers’compensation insurance 工人补偿险builder’s risk fire insurance 施工方火灾险Part8construction planning 施工计划the choice of technology 施工技术的选择the definition of work tasks 工作任务的定义the estimation of the required resources and durations for individual tasks 所需资源和各项工作持续时间的估算reasoning backward 逆向推理normative problem 规范性问题cost control 成本控制schedule control 进度控制critical path scheduling procedures 关键线路进度控制程序job shop scheduling procedures 工作现场进度控制程序work breakdown 工作分解manufacturing terminology加工制造业术语resource allocations 资源分配fore-runner 先行者laborious and tedious process 复杂和枯燥的过程general models 通用模型databases and information systems 数据库和信息系统the storage and recall of the activities工作活动的存储于记忆manpower 人力，劳动力the duration of the activity 工作活动的持续时间placing concrete on site 现场浇筑混凝土placing forms 支设模板installing reinforcing steel 绑扎钢筋pouring concrete 浇筑混凝土finishing the concrete 混凝土养护removing forms 模板拆除position forms on the cleaning station 在清理场所码放的模板hierarchical structure 层级结构work breakdown structure 工作结构分解precedence relations 先导顺序关系structural integrity结构整体性design drawings 设计图纸milestone events 里程碑事件lag 时间间隔computer based simulation 基于计算机的模拟excavation equipment 开挖机械\Part9critical path method(CPM) 关键路线发predecessor/successor activities先导/后续工作resource constraint 资源约束artificial precedence constraint 人为先导关系约束activity-branch network 双代号网络图dummy activity 虚工作earliest time schedule 最早时间进度latest time schedule 最迟时间进度float 时差，机动时间maneuvering room 可调整的余地free float 自由时差independent float 独立时差total float 总时差inter-relationships 相互关系graphical presentations of project schedules 项目进度的图形表达network diagrams 网络图time-scaled network 时标网络bar or Gantt chart 横道或甘特图horizontal axis 横轴，横坐标vertical axis 纵轴，纵坐标S-curves S型曲线resource graphs 资源图uncertainty associated with the actual durations与实际持续时间相关的不确定性regulatory approval 行政许可adverse weather 不利的天气contingency allowance 应急准备probabilistic perspective概率的角度independent random variables 相互独立的随机变量random fluctuations 随机波动positive correlations正相关over-optimistic 过于乐观的Part10e-construction 工程返工personal injuries 人身伤害conformance 遵守，服从re-evaluation of design decisions设计决策的重要评估tunneling methods 隧道开掘方法actual site conditions 现场的实际状况roadway rehabilitation 公路路面返修quality assurance 质量保证n-site inspections 现场监督检查US Occupational Safety and Health Administration（OSHA）美国职业安全与健康署violation of existing standard 违反现行规范标准employee participation in quality control 质量控制的员工参与statistical methods 统计方法batches of materials 材料批implicit assumption 隐含的假设total quality control 全面质量控制zero defects goal 零缺陷目标quality circles 质量环“optimum”proportion “最佳”的比例non-destructive techniques 非破坏性技术x-ray inspection of welds 焊接的X光检测exhaustive or 100% testing 全数或100%检测lot 母体，总体sampling by attributes 特征抽样sampling by variables 变量抽样direct costs 直接成本indirect costs 间接成本construction accidents 工程事故insurance premiums 保险赔偿unsecured railings 未经保护的围栏on-board electronics面板电子元器件asbestosis 矽肺，石棉肺sewer line 排污管道four lane street 四车道道路Part11construction yard and warehouse management information 施工仓储管理信息concrete pumps 混凝土泵warehouse clerks 仓储管理员daily rental charge 日租金tedious manual task 繁琐的手工作业application programs 应用程序duplicate 复制verbal description 文字描述warehouse inventory database 仓储清单数据库relational data model 关系数据模型data dictionary 数据字典numerical code 数据编码redundancy 冗余aggregate 集料，骨料external models of the information 外部信息模型algebraic theory 代数理论projection 映射advantages of distributed processing 分散式处理的优点dynamic changes in information needs 信息需求的动态变化untidy information 凌乱的信息information flow 信息流preprocessor system 预处理系统independent systems 独立系统geometric information 图形信息。

pm bok知识点总结1. Project Integration ManagementProject Integration Management is the knowledge area that focuses on coordinating all elements of a project to ensure its success. It involves processes such as developing the project charter, developing the project management plan, directing and managing project work, monitoring and controlling project work, performing integrated change control, and closing the project or phase. This knowledge area is crucial for ensuring that all aspects of a project are ali gned and working together to achieve the project’s objectives.2. Project Scope ManagementProject Scope Management involves defining the scope of the project, planning how the scope will be managed, and ensuring that the project delivers the intended scope. This knowledge area includes processes such as collecting requirements, defining scope, creating the work breakdown structure, validating scope, and controlling scope. Effective scope management is essential for preventing scope creep and ensuring that the project stays on track and within budget.3. Project Schedule ManagementProject Schedule Management involves developing a project schedule, controlling changes to the schedule, and ensuring that the project is completed on time. This knowledge area includes processes such as defining activities, sequencing activities, estimating activity resources, estimating activity durations, developing the schedule, controlling the schedule, and coordinating changes to the schedule. A well-managed schedule is critical for ensuring that the project is completed within the defined timeline.4. Project Cost ManagementProject Cost Management involves estimating the costs of the project, developing a budget, and controlling costs throughout the project. This knowledge area includes processes such as estimating costs, determining the budget, controlling costs, and ensuring that the project is completed within the defined budget. Effective cost management is essential for ensuring that the project remains financially viable and that resources are allocated appropriately.5. Project Quality ManagementProject Quality Management involves ensuring that the project delivers the intended level of quality. This knowledge area includes processes such as planning quality management, performing quality assurance, and controlling quality. Effective quality management is essential for meeting customer expectations and ensuring that the project’s deliverables meet the required standards.6. Project Resource ManagementProject Resource Management involves identifying, acquiring, and managing the resources needed for the project. This knowledge area includes processes such as developing the project team, acquiring the project team, and managing the project team. Effective resource management is essential for ensuring that the project has the necessary skills and resources to complete the project successfully.7. Project Communications ManagementProject Communications Management involves ensuring that the right information is communicated to the right stakeholders at the right time. This knowledge area includes processes such as planning communications management, managing communications, and controlling communications. Effective communications management is essential for keeping all stakeholders informed and engaged throughout the project.8. Project Risk ManagementProject Risk Management involves identifying, analyzing, and responding to project risks. This knowledge area includes processes such as planning risk management, identifying risks, performing qualitative risk analysis, performing quantitative risk analysis, and planning risk responses. Effective risk management is essential for minimizing the impact of potential risks on the project.9. Project Procurement ManagementProject Procurement Management involves acquiring goods and services from external sources. This knowledge area includes processes such as planning procurement management, conducting procurement, controlling procurement, and closing procurement. Effective procurement management is essential for ensuring that the project has the necessary resources and that contracts are managed properly.10. Project Stakeholder ManagementProject Stakeholder Management involves identifying, analyzing, and engaging with project stakeholders. This knowledge area includes processes such as identifying stakeholders, planning stakeholder engagement, managing stakeholder engagement, and monitoring stakeholder engagement. Effective stakeholder management is essential for ensuring that stakeholder expectations are understood and managed throughout the project.In addition to the knowledge areas mentioned above, PMBOK also covers other important concepts and best practices such as project governance, project life cycle, project management processes, and project management tools and techniques. It is important for project managers to have a good understanding of these concepts and to apply them effectively in their projects.In conclusion, PMBOK is a comprehensive guide to project management that provides a framework for managing projects effectively. It covers a wide range of knowledge areas and best practices that are essential for ensuring project success. By applying the principles andconcepts outlined in PMBOK, project managers can increase the likelihood of delivering projects on time, within budget, and to the required quality standards.。

C OMMUNICATIONS M ANAGEMENT P LAN T EMPLATEThis Project Communications Management Template is free for you to copy and use on your project and within your organization. We hope that you find this template useful and welcome your comments. Public distribution of this document is only permitted from the Project Management Docs official website at:www.P roject M anagement D C OMMUNICATIONS M ANAGEMENT P LAN<P ROJECT N AME>C OMPANY N AMES TREET A DDRESSC ITY,S TATE Z IP C ODED ATET ABLE OF C ONTENTSI NTRODUCTION (2)C OMMUNICATIONS M ANAGEMENT A PPROACH (2)C OMMUNICATIONS M ANAGEMENT C ONSTRAINTS (3)S TAKEHOLDER C OMMUNICATION R EQUIREMENTS (3)R OLES (4)P ROJECT T EAM D IRECTORY (6)C OMMUNICATION M ETHODS AND T ECHNOLOGIES (6)C OMMUNICATIONS M ATRIX (8)C OMMUNICATION F LOWCHART (9)G UIDELINES FOR M EETINGS (9)C OMMUNICATION S TANDARDS (10)C OMMUNICATION E SCALATION P ROCESS (11)G LOSSARY OF C OMMUNICATION T ERMINOLOGY (12)I NTRODUCTIONThe purpose of the Communications Management Plan is to define the communication requirements for the project and how information will be distributed. The Communications Management Plan defines the following:•What information will be communicated—to include the level of detail and format•How the information will be communicated—in meetings, email, telephone, web portal, etc.•When information will be distributed—the frequency of project communications both formal and informal•Who is responsible for communicating project information•Communication requirements for all project stakeholders•What resources the project allocates for communication•How any sensitive or confidential information is communicated and who must authorize this•How changes in communication or the communication process are managed•The flow of project communications•Any constraints, internal or external, which affect project communications•Any standard templates, formats, or documents the project must use for communicating •An escalation process for resolving any communication-based conflicts or issuesThis Communications Management Plan sets the communications framework for this project. It will serve as a guide for communications throughout the life of the project and will be updated as communication needs change. This plan identifies and defines the roles of persons involved in this project. It also includes a communications matrix which maps the communication requirements of this project. An in-depth guide for conducting meetings details both the communications rules and how the meetings will be conducted, ensuring successful meetings. A project team directory is included to provide contact information for all stakeholders directly involved in the project.C OMMUNICATIONS M ANAGEMENT A PPROACHApproximately 80% of a Project Manager’s time is spent communicating. Think about it – as a Project Manager you are spending most of your time measuring and reporting on the performance of the project, composing and reading emails, conducting meetings, writing the project plan, meeting with team members, overseeing work being performed, meeting with clients over lunch and many more activities related to your projects.You should give considerable thought to how you want to manage communications on this project. By having a solid communications management approach you’ll find that many project management problems can be avoided. In this section give an overview of your communications management approach.The Project Manager will take a proactive role in ensuring effective communications on this project. The communications requirements are documented in the Communications Matrix presented in this document. The Communications Matrix will be used as the guide for whatinformation to communicate, who is to do the communicating, when to communicate it and to whom to communicate.As with most project plans, updates or changes may be required as the project progresses or changes are approved. Changes or updates may be required due to changes in personnel, scope, budget, or other reasons. Additionally, updates may be required as the project matures and additional requirements are needed. The project manager is responsible for managing all proposed and approved changes to the communications management plan. Once the change is approved, the project manager will update the plan and supporting documentation and will distribute the updates to the project team and all stakeholders. This methodology is consistent with the project’s Change Management Plan and ensures that all project stakeholders remain aware and informed of any changes to communications management.C OMMUNICATIONS M ANAGEMENT C ONSTRAINTSAll projects are subject to limitations and constraints as they must be within scope and adhere to budget, scheduling, and resource requirements. Project planning and documentation are no exception to this rule. There may also be legislative, regulatory, technology, or organizational policy requirements which must be followed as part of communications management. These constraints must be clearly understood and communicated to all stakeholders. While communications management is arguably one of the most important aspects of project management, it must be done in an effective manner and within the constraints of the allocated budget, time, and resources.All project communication activities will occur within the project’s approved budget, schedule, and resource allocations. The project manager is responsible for ensuring that communication activities are performed by the project team and without external resources which will result in exceeding the authorized budget. Communication activities will occur in accordance with the frequencies detailed in the Communication Matrix in order to ensure the project adheres to schedule constraints. Any deviation of these timelines may result in excessive costs or schedule delays and must be approved by the project sponsor.ABC Corp. organizational policy states that where applicable, standardized formats and templates must be used for all formal project communications. The details of these policy requirements are provided in the section titled “Standardization of Communication” in this document.ABC Corp. organizational policy also states that only a Vice President or higher level employee may authorize the distribution of confidential information. The project manager is responsible for ensuring that approval is requested and obtained prior to the distribution of any confidential information regarding this project.S TAKEHOLDER C OMMUNICATION R EQUIREMENTSMost projects consist of a broad range of stakeholders all of whom may have differing interests and influence on the project. As such, it is important for project teams to determine the communication requirements of these stakeholders in order to more effectively communicateproject information. There are a number of methods for determining stakeholder communication requirements; however, it is imperative that they are completely understood in order to effectively manage their interest, expectations, and influence and ensure a successful project.As part of identifying all project stakeholders, the project manager will communicate with each stakeholder in order to determine their preferred frequency and method of communication. This feedback will be maintained by the project manager in the project’s Stakeholder Register. Standard project communications will occur in accordance with the Communication Matrix; however, depending on the identified stakeholder communication requirements, individual communication is acceptable and within the constraints outlined for this project.In addition to identifying communication preferences, stakeholder communication requirements must identify the project’s communication channels and ensure that stakeholders have access to these channels. If project information is communicated via secure means or through internal company resources, all stakeholders, internal and external, must have the necessary access to receive project communications.Once all stakeholders have been identified and communication requirements are established, the project team will maintain this information in the project’s Stakeholder Register and use this, along with the project communication matrix as the basis for all communications.R OLESProject SponsorThe project sponsor is the champion of the project and has authorized the project by signing the project charter. This person is responsible for the funding of the project and is ultimately responsible for its success. Since the Project Sponsor is at the executive level communications should be presented in summary format unless the Project Sponsor requests more detailed communications.Program ManagerThe Program Manager oversees the project at the portfolio level and owns most of the resources assigned to the project. The Program Manager is responsible for overall program costs and profitability as such they require more detailed communications than the Project Sponsor.Key StakeholdersNormally Stakeholders includes all individuals and organizations who are impacted by the project. For this project we are defining a subset of the stakeholders as Key Stakeholders. These are the stakeholders with whom we need to communicate with and are not included in the other roles defined in this section. The Key Stakeholders includes executive management with an interest in the project and key users identified for participation in the project.Change Control BoardThe Change Control Board is a designated group which is reviews technical specifications and authorizes changes within the organizations infrastructure. Technical design documents, user impact analysis and implementation strategies are typical of the types of communication this group requires.CustomerYou should identify the customer if the project is the result of a solicitation. In such a case, the customer will be involved in reviewing prototypes, approval of designs and implementation stages and acceptance of the final project the project generates.The customer for this project is <Customer Name>. As the customer who will be accepting the final deliverable of this project they will be informed of the project status including potential impacts to the schedule for the final deliverable or the product itself.Project ManagerThe Project Manager has overall responsibility for the execution of the project. The Project Manager manages day to day resources, provides project guidance and monitors and reports on the projects metrics as defined in the Project Management Plan. As the person responsible for the execution of the project, the Project Manager is the primary communicator for the project distributing information according to this Communications Management Plan.Project TeamThe Project Team is comprised of all persons who have a role performing work on the project. The project team needs to have a clear understanding of the work to be completed and the framework in which the project is to be executed. Since the Project Team is responsible for completing the work for the project they played a key role in creating the Project Plan including defining its schedule and work packages. The Project Team requires a detailed level of communications which is achieved through day to day interactions with the Project Manager and other team members along with weekly team meetings.Steering CommitteeThe Steering Committee includes management representing the departments which make up the organization. The Steering Committee provides strategic oversight for changes which impact the overall organization. The purpose of the Steering Committee is to ensure that changes within the organization are effected in such a way that it benefits the organization as a whole. The Steering Committee requires communication on matters which will change the scope of the project and its deliverables.Technical LeadThe Technical Lead is a person on the Project Team who is designated to be responsible for ensuring that all technical aspects of the project are addressed and that the project is implemented in a technically sound manner. The Technical Lead is responsible for all technical designs, overseeing the implementation of the designs and developing as-build documentation. The Technical Lead requires close communications with the Project Manager and the Project Team.P ROJECT T EAM D IRECTORYThe following table presents contact information for all persons identified in this communications management plan. The email addresses and phone numbers in this table will be used to communicate with these people.C OMMUNICATION M ETHODS AND T ECHNOLOGIESMany times, the methods and technologies used to communicate are just as important of a consideration as the information being communicated. Imagine a large project with many stakeholders who all have different technological capabilities. Some may have access to a share drive while others do not. Some may have access to video teleconferencing and others only have telephone and email capabilities. In order to be effective, project information must be communicated to everyone involved by some method using available technology. Determining communication methods and what technologies are available should be part of determining stakeholder communication requirements.The project team will determine, in accordance with ABC Corp. organizational policy, the communication methods and technologies based on several factors to include: stakeholder communication requirements, available technologies (internal and external), and organizational policies and standards.ABC Corp. maintains a SharePoint platform within the PMO which all projects use to provide updates, archive various reports, and conduct project communications. This platform enables senior management, as well as stakeholders with compatible technology, to access project data and communications at any point in time. SharePoint also provides the ability for stakeholders and project team members to collaborate on project work and communication.For stakeholders who do not have the ability to access SharePoint, a web site will also be established for the project. Access to the website will be controlled with a username and password. Any stakeholders identified who are not able to access SharePoint will be issued a unique username and password in order to access the web site. The project manager is responsible for ensuring all project communications and documentation are copied to the web site and that the content mirrors what is contained on the SharePoint platform.ABC Corp. maintains software licenses for MS Project software. All project teams are responsible for developing, maintaining, and communicating schedules using this software. PERT Charts are the preferred format for communicating schedules to stakeholders. The project schedule will be maintained on both the SharePoint platform and the project website.All project communication and documentation, in addition to being maintained on the SharePoint platform and project website, will be archived on the internal ABC Corp. shared drive which resides in the PMO program directory. Organizational naming conventions for files and folder will be applied to all archived work.C OMMUNICATION F LOWCHARTFlowcharts provide a visual representation of a process or processes which often allow a better understanding of how the process is intended to work. Project communications may be extremely complex depending on the size and scope of the project and the number of stakeholders. A flowchart provides all stakeholders with a better understanding of the steps involved with the distribution of all project communications.The communication flowchart below was created to aid in project communication. This flowchart provides a framework for the project team to follow for this project. However, there may be occasions or situations which fall outside of the communication flowchart where additional clarification is necessary. In these situations the Project Manager is responsible for discussing the communication with the Project Sponsor and making a determination on how to proceed.G UIDELINES FOR M EETINGSMeeting AgendaMeeting Agenda will be distributed 5 business days in advance of the meeting. The Agenda should identify the presenter for each topic along with a time limit for that topic. The first item in the agenda should be a review of action items from the previous meeting.Meeting MinutesMeeting minutes will be distributed within 2 business days following the meeting. Meeting minutes will include the status of all items from the agenda along with new action items and the Parking Lot list.Action ItemsAction Items are recorded in both the meeting agenda and minutes. Action items will include both the action item along with the owner of the action item. Meetings will start with a review of the status of all action items from previous meetings and end with a review of all new action items resulting from the meeting. The review of the new action items will include identifying the owner for each action item.Meeting Chair PersonThe Chair Person is responsible for distributing the meeting agenda, facilitating the meeting and distributing the meeting minutes. The Chair Person will ensure that the meeting starts and ends on time and that all presenters adhere to their allocated time frames.Note TakerThe Note Taker is responsible for documenting the status of all meeting items, maintaining a Parking Lot item list and taking notes of anything else of importance during the meeting. The Note Taker will give a copy of their notes to the Chair Person at the end of the meeting as the Chair Person will use the notes to create the Meeting Minutes.Time KeeperThe Time Keeper is responsible for helping the facilitator adhere to the time limits set in the meeting agenda. The Time Keeper will let the presenter know when they are approaching the end of their allocated time. Typically a quick hand signal to the presenter indicating how many minutes remain for the topic is sufficient.Parking LotThe Parking Lot is a tool used by the facilitator to record and defer items which aren’t on the meeting agenda; however, merit further discussion at a later time or through another forum.A parking lot record should identify an owner for the item as that person will be responsible for ensuring follow-up. The Parking Lot list is to be included in the meeting minutes.C OMMUNICATION S TANDARDSStandardization is a proven way to simplify the complexities of project management communications. Many organizations develop and use standard templates or formats for the various communication tools used throughout projects. Standard templates and formats may be applied to certain types of project meetings or specific types of communication (i.e. emails, status reports, etc.). By using standardization, organizations can help ensure that its project teams and stakeholders have a thorough understanding of what is expected and achieve consistent and effective communications.In addition to standard templates and/or formats, organizations may standardize file naming or sharing conventions. An organization may use SharePoint or some other type of WebPortal/Network tool (blogs, message boards, etc.) as a standard platform from which to share information and communicate. Additionally, an organization may have standard file naming conventions for their stored data on their internal share drives. Many of these tools and new technologies are used in today’s projects with team members and stakeholders often spread over wide geographic areas. Standardization provides a level of simplicity to an organization’s communication platforms and improves effectiveness and efficiency.For this project, ABC Corp. will utilize standard organizational formats and templates for all formal project communications. Formal project communications are detailed in the project’s communication matrix and include:Kickoff Meeting – project team will utilize ABC Corp. standard templates for meeting agenda and meeting minutes. Additionally, any slides presented will use the ABC Corp. standard slideshow template.Project Team Meetings – project team will utilize ABC Corp. standard templates for meeting agenda and meeting minutes. Additionally, any slides presented will use the ABC Corp. standard slideshow template.Technical Design Meetings - project team will utilize ABC Corp. standard templates for meeting agenda and meeting minutes. Additionally, any slides presented will use the ABC Corp. standard slideshow template.Monthly Project Status Meetings - project team will utilize ABC Corp. standard templates for meeting agenda and meeting minutes. Additionally, any slides presented will use the ABC Corp. standard slideshow template.Project Status Reports – project team will utilize ABC Corp. standard templates for meeting agenda and meeting minutes. Additionally the standard project status report document, available on the share drive, will be used to provide project status.Informal project communications should be professional and effective but there is no standard template or format that must be used.C OMMUNICATION E SCALATION P ROCESSAs issues or complications arise with regards to project communications it may become necessary to escalate the issue if a resolution cannot be achieved within the project team. Project stakeholders may have many different conflicting interests in a given project. While escalations are a normal part of project management, there must be a documented process that defines how those escalations will take place.Efficient and timely communication is the key to successful project completion. As such, it is imperative that any disputes, conflicts, or discrepancies regarding project communications are resolved in a way that is conducive to maintaining the project schedule, ensuring the correctcommunications are distributed, and preventing any ongoing difficulties. In order to ensure projects stay on schedule and issues are resolved, ABC Corp. will use its standard escalation model to provide a framework for escalating communication issues. The table below defines the priority levels, decision authorities, and timeframes for resolution.escalation to VP level or higher for approval prior to external distribution.S PONSOR A CCEPTANCEApproved by the Project Sponsor:__________________________________________ Date: ___________________ <Project Sponsor><Project Sponsor Title>This free Project Communications Management Plan Template is brought to you by。