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酒店公共英语100句欢迎和问候1.早上好，先生/女士。
Good morning, sir/madam2.下午好，先生/女士。
Good afternoon, sir/madam3.晚上好，先生/女士。
Good evening, sir/madam4.很高兴见到你。
Nice to meet you5.很高兴您再次光临本店，先生/女士。
Glad to have you here again, sir/madam6.欢迎光临酒店！7.您好吗？How is everything going8.祝您在这过得愉快Have a pleasant stay here9.您今天好吗？How are you today10.希望您在我们酒店过得愉快（客人刚入住时）I hope you will enjoy your stay with us11.祝您过得愉快！（客人再住期间）Have a good time12.很长时间没见到您了。
I haven't seen you for a long time13.欢迎您光临大堂吧。
Welcome to Lobby Lounge14.欢迎再次光临天伦阁西餐厅/珑堡法餐厅Welcome back to Courtyard Restaurant/Restaurant de Lonbo 指引用语15.这边请。
This way, please16.先生/女士，您先请。
After you sir/madam17.请上楼/下楼。
Go upstairs/downstairs, sir/madam18.请一直走。
Go straight, please19.在二层。
It's on the second floor20.在第一拐角向左/右。
Turn left/right at the first corner21.洗手间就在… 旁边。
The washroom is beside…22.在地下室走廊尽头。
【英语口语】商务口语：酒店商务英语100句Greetings 〔打招呼〕1、Good morning ,sir〔madam〕早上好,先生〔小姐〕2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3、Good evening ,miss Price晚上好,普莱丝小姐.4、How are you today ,Mr Brown ?你今天好吗?布朗先生.5、I'm quite well ,thank you.我很好,谢谢你.6、Hs good to see you again ,sir〔madam〕再次见到你真快乐,先生〔小姐〕7、Nice to meet you ,sir.见到你真快乐,先生.Titles〔称呼〕8、Are you Mrs.Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特教授.10、May I know your name,sir〔madam〕?我可以知道你的名字吗?先生〔小姐〕.11、Here's a letter for you ,Dr white.怀特医生,这儿有你的一封信.12、you're wanted on the phone,Captain Smith.史密斯船长,有你的 .13、Welcome to our hotel, miss Henry.欢送来到我们酒店,享利小姐.14、May I be of service to you,Mr Baker ?我能为你效劳吗?贝克先生?15、Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ?请坐,小姐,Offering Help 〔主动提出帮助〕17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、 May I take your ba for you?我可以为你拿你的手提包吗？21、 May I help you with your suitcase?我能帮你拿你的箱子吗？22、 Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗？23、 Thank you very much.非常感谢24、 Thanks for the trouble .麻烦你了25、 It'svry kind of you?你真是太好了26、 No,thanks.不用了，谢谢！Answers to Thanks〔对感谢语的应答〕27、 You're welcome.欢送你28、 Not at all.不用谢29、 That's all right.没关系30、 Don't mention it.别提了31、 It's my pleasure.这是我的荣幸Expressing welcome 〔表示欢送〕32、 Welcome ,sir〔madam〕.欢送光临，先生〔小姐〕33、 Welcome to our hotel ,sir 〔madam〕.欢送光临我们酒店，先生〔小姐〕34、 Welcome to our western restaurant.欢送来我们西餐厅35、We're glad to have you here.我们很快乐你来到之儿36、I'm always at your service ,sir 〔madam〕.随时为你效劳,先生〔小姐〕.Apologies 〔表示抱歉〕37、I'm sorry,sir 〔madam〕.对不起,先生〔小姐〕.38、I'm very sorry.非常抱歉.39、I'm sorry to trouble you.对不起打搅你了.40、I'm sorry to have taken so much of your time.对不起占用你太多时间了.41、I'm sorry to have kept you waiting .对不起让你久等.42、Excuse me for interrupeing you.原谅我打挠你了.43、I hope you'll forgive me.我希望你能原谅我.Answers to Apology〔对抱歉语的应答〕44、It doesn't mater.没关系.45、It's nothing.没什么.46、Never mind.别放在心上.47、That's nothing.没什么.48、Don't bother about that.别再想它.49、Don't worry about it.别担忧.50、Don't apologize, It was my fault.别抱歉,这是我的错51、Have a good time!祝你们玩得愉快!52、Have a nice evening!祝你晚上愉快.53、Happy Birthday!生日快乐.54、Merry Christmas! 圣诞快乐.55、May you succeed 祝你成功Parting〔分手再见〕56、 Good－bye and good luck.再见,祝你好运.57、Hope you'll have a nice trip.希望你旅途愉快.58、Wish you a pleasant journey .祝你旅途愉快.59、Happy landing.祝你平安抵达.60、Bon voyage.一帆风顺.61、Hope to see you again.希望再次见到你.62、Good night.晚安.63、See you Tomorrow.明天见.Self－Introduction 〔自我介绍〕64、I'm henry ,I'm from Golden Lake Hotel, I'm here to meet you .我叫享利,来自金湖酒店,我是来接您的.65、My name is Irene ,I'm the housekeeping Department waiter.我的名字是艾琳,我是管家部效劳员.66、I'm the receptionist here ,welcome to our hotel.我是这儿的接待员,欢送来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗?68、Room service ,May I come in ?送餐效劳,我可以进来吗?69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses 〔肯定答复〕70、Surely.当然可以.71、Certainly ,sir 〔madam〕.当然可以,先生〔小姐〕.72、Yes,sir,〔madam〕.是的,先生〔小姐〕.73、That's true ,sir 〔madam〕.是这样的,先生〔小姐〕.74、Very well.非常好.Negative Responses〔否认答复〕75、No ,sir 〔madam〕.不,先生〔小姐〕.76、I don't think so.我不这样认为.77、Of course not.当然不.78、I'm afraid that's not a good idea.恐怕,那个主意不好.Useful Questions 常用问句79、What do you prefer ,tea or coffee?你喜欢什么?茶还是咖啡.80、 Would your please sign here ?请在这儿签名好吗?81、A table for two?两人的一张台吗?82 、How long do you plan to stay ?你方案住多久.83、Could you please spell your name ?请拼一下你的名字吗?84、What kind of room would you like ?你要哪类房间?85、May I see your passport ?我可以看你的护照吗?86、May I have your tetephone number ?我可以知道你的号码吗?87、What's the trouble, sir?你怎么啦?先生.88、Shall I call a doctor for you ?我为你叫一个医生吗?89、Dir you eyoy the play?你喜欢这个节目吗?90、Do you like this song?你喜欢这首歌吗?Useful Expressions 惯用表达语91、Enjoy you breakfast ,sir ?请享用你的早餐,先生.92、Here is the menu.给你菜谱.93、The service guide is on the desk.效劳指南在桌面上.94、The swimmcing pool is over there .游泳池在那边.95、Go ahead ,please.请接着讲.96、The line is busy .线路正忙.97、You look grest .你看上去真棒.98、Please consult the song list .请翻阅点歌单.99、It's a very touching story.这是一个非常感人的故事.100、Without music,the world would be dull.如果没有音乐,这世界将会变得很沉闷❖A。
酒店前台英语100句欢迎和问候语:ﻫ1) Good mornｉng（aｆteｒnｏｏn, evｅｎing),sir(maｄａm).ﻫ早上(下午、晚上) 好，先生（夫人) 。
ﻫ２) How do yｏｕdｏ? 您好！(初次见面）How dｏyoｕdｏ？您好！Gｌadｔｏｍeeｔｙoｕ. 很高兴见到您。
ﻫ3) Hoｗare you ? 您好吗?Fine ,ｔhａnks. And yoｕ？好的,谢谢。
您呢?ﻫ4) Ｗｅlｃome to ou ｒｈoteｌ(ｒestａurant,shｏp). 欢迎您到我们宾馆(餐厅、商店）来。
5) Wish ｙoｕa mosｔｐleasａnt staｙin oｕｒhoｔel. 愿您在我们宾馆过得愉快。
6）Ｉｈope you will ｅnｊoy yｏurｓtaｙwｉｔｈus . 希望您在我们宾馆过得愉快。
ﻫ欢迎和问候语：１)Goｏd ｍorning(afternｏon, evening),sir（madaｍ）.ﻫ早上(下午、晚上) 好，先生（夫人) 。
ﻫ2) Ｈow do you do？您好！（初次见面)Hoｗdｏyoｕdo ? 您好!Gｌad tｏmｅet you. 很高兴见到您。
ﻫ3) Howａrｅyｏｕ？您好吗？Fine ,ｔｈａnks.Aｎd you? 好的，谢谢。
您呢?ﻫ4)Wｅlcoｍe to our hotel(resｔａuｒant,shoｐ）. 欢迎您到我们宾馆（餐厅、商店)来。
ﻫ5) Ｗish you ａｍｏst pｌｅａsaｎt staｙiｎour hoteｌ. 愿您在我们宾馆过得愉快。
6) I hope you ｗｉｌl eｎjoy ｙour stａy with us . 希望您在我们宾馆过得愉快。
ﻫ (客人刚入店时)I hoｐe ｙou are enｊoyiｎg youｒstａｙwitｈus ．希望您在我们宾馆过得愉快。
ﻫ（客人在饭店逗留期间) ﻫＩhope you have enjoyed yｏuｒstaｙｗith ｕs . 希望您在我们宾馆过得愉快。
酒店英语口语100句1.Good morning, I have a reservation. 我好，我有预订。
2.What time is check-in? 什么时候可以入住？3.Can I see some identification, please? 请出示证件。
4.How much is the room per night? 一晚房费多少？5.Is breakfast included? 早餐包括在内吗？6.Could you please give me a wake-up call at 7 am? 能请您在早上7点叫我起床吗？7.Is there free Wi-Fi in the room? 房间里有免费的Wi-Fi吗？8.Can I have some extra pillows? 能给我一些额外的枕头吗？9.My key card isn’t working. 我的门卡不好用了。
10.What time is check-out? 退房时间是什么时候？11.Can I have a late check-out? 我能晚些退房吗？12.Is there a gym in the hotel? 酒店里有健身房吗？13.Do you have a pool? 有游泳池吗？14.I would like to book a massage. 我想预订一次按摩。
15.Are pets allowed in the hotel? 酒店允许宠物入住吗？16.Can I have a non-smoking room? 能给我一个非吸烟房间吗？17.Can you recommend a good restaurant nearby? 你能推荐附近的好餐厅吗？18.How do I get to the nearest subway station? 怎么去最近的地铁站？19.What time does the hotel restaurant open forbreakfast? 酒店餐厅早餐几点开始供应？20.Can you call a taxi for me? 能帮我叫一辆出租车吗？…97.The air conditioning in my room is not working. 我房间的空调坏了。
一、数字：zero one two three four five six seven eight nine ten零一二三四五六七八九十Eleven twelve thirteen fourteen fifteen sixteen seventeen eighteen nineteen 十一十二十三十四十五十六十七十八十九twenty twenty-one thirty-two forty-three fifty-four sixty-five二十二十一三十二四十三五十四六十五seventy-six eighty-seven ninety-nine one/a hundred七十六八十七九十九一百one hundred and one one hundred and ten one hundred and twenty-one 一百零一一百一一百二十一one thousand one thousand and one one thousand and ninety-three一千一千零一一千零九十三ten thousand one million one billion一万一百万十亿first 1st second 2nd third 3rd fourth 4th fifth 5th第一第二第三第四第五二、星期：Monday Tuesday Wednesday Thursday Friday Saturday Sunday 星期一星期二星期三星期四星期五星期六星期日一．问候用语：1.Good morning/afternoon/evening,sir/madam.早上好/下午好/晚上好，先生/女士。
2.How do you do ? 您好!(初次见面)3.Nice to meet you . 很高兴见到您。
4.Welcome to Swish Hotel of Panjin. 欢迎来到盘锦瑞诗酒店。
宾馆饭店英语100句Greetings (打招呼)1、Good morning ,sir(madam)早上好,先生(小姐)2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们.3、Good evening ,miss Price晚上好,普莱丝小姐.4、How are you today ,Mr Brown ?你今天好吗?布朗先生.5、I’m quite well ,thank you.我专门好,感谢你.6、Hs good to see you again ,sir(madam) 再次见到你真快乐,先生(小姐)7、Nice to meet you ,sir.见到你真快乐,先生.Titles(称呼)8、Are you Mrs.Best?你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特教授.10、May I know your name,sir(madam)?我能够明白你的名字吗?先生(小姐).11、Here’s a letter for you ,Dr white.怀特大夫,这儿有你的一封信.12、you’re wanted on the phone,Captain Smith. 史密斯船长,有你的.13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14、May I be of service to you,Mr Baker ?我能为你服务吗?贝克先生?15、Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ?请坐,小姐,Offering Help 主动提出关心17、May I help you ?18、Can I help you?我能帮你吗?19、What can I do for you ?我能为你作什么?20、May I take your ba for you?我能够为你拿你的手提包吗？21、May I help you with your suitcase?我能帮你拿你的箱子吗？22、Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗？23、Thank you very much.专门感谢24、Thanks for the trouble .苦恼你了25、It’svry kind of you?你真是太好了26、No,thanks.不用了，感谢！Answers to Thanks对感谢语的应答27、You’re welcome.欢迎你28、Not at all.不用谢29、That’s all right.没关系30、Don’t mention it.别提了31、It’s my plcasurc.这是我的荣幸Expressing welcome 表示欢迎32、Welcome ,sir(madam).欢迎光临，先生〔小姐〕33、Welcome to our hotel ,sir (madam).欢迎光临我们酒店，先生〔小姐〕34、Welcome to our western restaurant.欢迎来我们西餐厅35、We’re glad to have you here.我们专门快乐你来到之儿36、I’m always at your service ,sir (madam). 随时为你效劳,先生(小姐).Apologies 表示道歉37、I’m sorry,sir (madam).对不起,先生(小姐).38、I’m very sorry.专门抱歉.39、I’m sorry to trouble you.对不起打搅你了.40、I’m sorry to have taken so much of your time. 对不起占用你太多时刻了.41、I’m sorry to have kept you waiting .对不起让你久等.42、Excuse me for interrupeing you.原谅我打挠你了.43、I hope you’ll forgive me.我期望你能原谅我.Answers to Apology(对道歉语的应答)44、It doesn’t mater.没关系.45、It’s nothing.没什么.46、Never mind.别放在心上.47、That’s nothing.没什么.48、Don’t bother about that.别再想它.49、Don’t worry about it.别担忧.50、Don’t apologize, It was my fault. 别道歉,这是我的错.Good wishes(良好祝愿)51、Have a good time!祝你们玩得愉快!52、Have a nice evening!祝你晚上愉快.53、Happy Birthday!生日欢乐.54、Merry Christmas!圣诞欢乐.55、May you succeed祝你成功Parting(分手再见)56、Good－bye and good luck.再见,祝你好运.57、Hope you’ll have a nice trip.期望你旅途愉快.58、Wish you a pleasant journey .祝你旅途愉快.59、Happy landing.祝你安全抵达.60、Bon voyage.一帆风顺.61、Hope to see you again.期望再次见到你.62、Good night.晚安.63、See you Tomorrow.改日见.Self－Introduction (自我介绍)64、I’m henry ,I’m from Golden Lake Hotel, I’m here to meet you .我叫享利,来自金湖酒店,我是来接您的.65、My name is Irene ,I’m the housekeeping Department waiter.我的名字是艾琳,我是总管部服务员.66、I’m the receptionist here ,welcome to our hotel. 我是这儿的接待员,欢迎来到我们酒店.67、Reservations ,May I help you ?预订部,我能帮你吗?68、Room service ,May I come in ?送餐服务,我能够进来吗?69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses (确信回答)70、Surely.因此能够.71、Certainly ,sir (madam).因此能够,先生(小姐).72、Yes,sir,(madam).是的,先生(小姐).73、That’s true ,sir (madam).是如此的,先生(小姐).74、Very well.专门好.Negative Responses(否定回答)75、No ,sir (madam).不,先生(小姐).76、I don’t think so.我不如此认为.77、Of course not.因此不.78、I’m afraid that’s not a good idea. 可能,那个主意不行.Useful Questions 常用问句79、What do you prefer ,tea or coffee? 你喜爱什么?茶依旧咖啡.80、Woulld your please sign here ?请在这儿签名好吗?81、A table for two?两人的一张台吗?82 、How long do you plan to stay ?你打算住多久.83、Could you please spell your name ? 请拼一下你的名字吗?84、What kind of room would you like ? 你要哪类房间?85、May I see your passport ?我能够看你的护照吗?86、May I have your tetephone number ? 我能够明白你的号码吗?87、What’s the trouble, sir?你如何啦?先生.88、Shall I call a doctor for you ?我为你叫一个大夫吗?89、Dir you eyoy the play?你喜爱那个节目吗?90、Do you like this song?你喜爱这首歌吗?Useful Expressions 惯用表达语91、Enjoy you breakfast ,sir ?请享用你的早餐,先生.92、Here is the menu.给你菜谱.93、The service guide is on the desk.服务指南在桌面上.94、The swimmcing pool is over there .游泳池在那边.95、Go ahead ,please.请接着讲.96、The line is busy .线路正忙.97、You look grest .你看上去真棒.98、Please consult the song list .请翻阅点歌单.99、It’s a very touching story.这是一个专门感人的故事.100、Without music,the world would be dull. 假如没有音乐,这世界将会变得专门沉闷.Checking Out 结帐Key Sentences〔重点句子〕185．I''d like to pay my bill now．我想现在结账。
酒店员工必备英语100句1. Checking-in and checking-out1.Hello, welcome to our hotel. How may I assist you?2.Do you have a reservation?3.May I have your ID or passport, please?4.Could you fill out this registration form, please?5.For how many nights will you be staying?6.Here is your room key. Your room number is XXX.7.Please sign here.8.Our check-in time is at 2 PM and check-out time is at 11 AM.9.Could you please settle your bill at the front desk?10.Thank you for staying with us. Have a safe journey!2. Room related phrases11.Do you have any avlable rooms?12.What type of room would you like, a single or a double?13.How much is the room per night?14.Does the room have a private bathroom?15.Is breakfast included in the room rate?16.Can I have a room with a view, please?17.I would like an extra bed in my room, is that possible?18.Could you please bring me some extra towels?19.The r conditioning in my room is not working.20.The Wi-Fi in my room is not connecting.3. Restaurant related phrases21.Good morning, would you like a table for two?22.Are you ready to order?23.May I recommend our chef’s special?24.How would you like your steak cooked, medium or well-done?25.Do you have any dietary restrictions or allergies?26.I would like a glass of red wine, please.27.Could I have the bill, please?28.Is service charge included in the bill?29.Can I pay with credit card?30.Thank you for dining with us, have a great day!4. Concierge services31.Excuse me, where can I find the nearest bank?32.Could you please recommend a local tourist attraction?33.Is there a gym or fitness center in the hotel?34.How can I arrange for a taxi to the rport?35.Are there any shopping malls near the hotel?36.What time is the next city tour?37.Could you please help me book tickets for a show?38.Where can I rent a bicycle?39.Can you give me directions to the nearest pharmacy?40.Thank you for your assistance, I appreciate it.5. General phrases41.May I have your attention, please?42.Could you please speak slower?43.I’m sorry, I don’t understand. Could you repeat that?44.Could you write it down, please?45.Can you help me with my luggage?46.Is there a safe in the room?47.What time does the breakfast start?48.Where is the nearest restroom?49.Can I have an extra pillow?50.Thank you for your help, you’ve been very kind.6. Dealing with complnts51.I apologize for the inconvenience. How may I assist you?52.I’m sorry to hear about the issue you’re experiencing.53.Let me see what I can do to resolve the problem.54.Would you like to speak to a manager?55.We will do our best to make sure this doesn’t happen agn.56.I understand your frustration and I apologize for the inconvenience caused.57.I assure you we will take immediate action to address the issue.58.Is there anything else I can do for you?59.Thank you for bringing this to our attention. We value your feedback.60.I apologize once agn for the inconvenience caused.7. Making recommendations61.I highly recommend the hotel’s spa for a relaxing experience.62.The hotel’s rooftop bar offers a breathtaking view of the city.63.The hotel restaurant serves delicious local cuisine.64.If you’re interested in shopping, there are several malls nearby.65.The hotel’s concierge can help you arrange tours and activities.66.The hotel staff is friendly and attentive to guests’ needs.67.The hotel’s swimming pool is perfect for a refreshing swim.68.The hotel offers a complimentary breakfast buffet.69.The hotel is located in a convenient and central area.70.The hotel provides free Wi-Fi in all rooms and public areas.8. Handling emergencies71.Is there a doctor or medical facility nearby?72.I need to report a lost item. What should I do?73.There is a fire alarm, please evacuate the building calmly.74.Is there a first d kit avlable in the hotel?75.There seems to be a power outage, what should I do?76.I need assistance with a guest who is feeling unwell.77.I believe there is a leak in the bathroom, can you please check?78.I need to report a suspicious person loitering in the hotel.79.There has been an accident in the hotel, we need immediate help.80.Please call the police, there has been a theft in a guest’s room.9. Handling phone calls81.Good morning/afternoon/evening, this is [hotel name]. How may I assist you?82.Could you please hold for a moment?83.I’m sorry, the person you are trying to reach is unavlable at the moment.84.I can transfer your call to the appropriate department, please hold.85.Can I take a message for the guest you are trying to reach?86.Thank you for calling [hotel name], have a great day!87.Could you please spell your name for me?88.Sorry, I didn’t catch your room number, could you repeat it?89.Is there anything else I can assist you with?90.Thank you for calling, have a pleasant day!10. Expressing gratitude91.Thank you for choosing to stay at our hotel.92.We appreciate your kind words and feedback.93.Thank you for your patience and understanding.94.We are grateful for your loyalty as a returning guest.95.Your satisfaction is our top priority.96.Thank you for dining at our restaurant, we hope youenjoyed your meal.97.We are thankful for the opportunity to serve you.98.Your contributions are greatly valued and appreciated.99.Thank you for your cooperation and compliance with ourrules.100.We are thankful for your presence and we hope you have a pleasant stay.These essential English phrases are crucial for hotel employees to effectively communicate with guests and provide excellent customer service. Memorizing and practicing these phrases can greatly improve guest satisfaction and enhance the overall hospitality experience.。
酒店英语100句-------银座泉城大酒店礼貌问好：1、Good morning, afternoon ,evening,sir/madam早上/下午/晚上好！先生/夫人。
2、How do you do?你好。
（用于初次见面）3、How are you today, sir? 回答：Fine,thanks. And you?先生，今天一切都好吗？很好，谢谢。
你呢？欢迎：4、Welcome to Silver Plaza QuanCheng Hotel.欢迎光临银座泉城大酒店。
告别语：5、Good-bye, and have a nice trip.再见，祝您一路顺风。
6、Thank you for coming.感谢您的光临。
7、Sorry, I have to go. Nice talking with you.对不起，我不得不走了。
跟您谈话很开心。
8、We’re glad to see you again.我们很高兴能再见到您。
9、We all look forward to serving you again.我们期待能再次服务您。
祝愿/祝福：10、Have a pleasant stay at our hotel, sir.祝您入住愉快。
11、Have a nice day!祝您今天一切都好！12、Have a pleasant evening.愿您拥有一个愉快的晚上。
13、Have a good weekend!周末愉快！14、Happy New Y ear!新年快乐！15、Happy Birthday!生日快乐！询问/征询：16、May/Can I help you ?我能帮您做……17、May I have your name, please?请问您叫什么名字？18、May I have your signature, sir?……here please.先生，请您把名字签这儿，好吗？19、How many pieces of luggage do you have?您有几件行李？20.、May I help you with your baggage?我帮您提行李好吗?21、May I have your room number?请您告诉我您的房间号，好吗？22、May I clean your room now, sir?先生，现在可以打扫房间吗？23、May I recommend……, sir?先生，我能为您推荐我们……24、How long will you stay here？您在这里住多久？25、May I show you to your room, sir?先生，我带您去房间好吗？26、How do you like Jinan/our hotel ?您觉得济南/我们酒店怎么样27、Would you like me to book a ……for you?需要我为您订……28、Would you like to sit by the window?您喜欢坐在靠窗边的位置吗？29.Do you have anything to be cleaned/ Do you have some laundry, sir? 先生，您有衣服要洗吗？30、Is there anything else I can do for you, madam?这儿需要我帮忙吗？31、How about……您觉得……怎样？致谢：32、Thank you very much.非常感谢。
酒店业常用英语一、前台接待英语1. Hello, welcome to our hotel. 你好，欢迎来到我们的酒店。
2. How many people are there in your group? 您的团队有多少人？3. Would you like to make a reservation? 您想预订房间吗？4. We have a double room available for you. 我们有一间双人房可供您使用。
5. Here is your room key. 这是您的房间钥匙。
6. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗？7. Please let us know if you need anything else. 如果您需要其他任何东西，请告诉我们。
二、客房服务英语1. Good morning, is there anything else you need? 早上好，您还需要其他东西吗？2. Would you like a wake-up call? 您想要叫醒服务吗？3. Your breakfast has been delivered to your room. 您的早餐已经送到您的房间。
4. Please let us know if there is anything wrong with your room. 如果您的房间有任何问题，请告诉我们。
5. We will send someone to clean your room in a few minutes. 我们会在几分钟内派人去打扫您的房间。
三、餐饮服务英语1. Do you have a reservation for dinner? 您有预订晚餐吗？2. Would you like to be seated in the main dining room or the private room? 您想在主餐厅还是包间就餐？3. Here is the menu. 您看菜单。
100English sentences for hotel service1)How do you do?你好吗？2）Welcome to our hotel.欢迎光临我们酒店。
3）How are you? / How have you been? / How are you going?你好吗？/ 你近来好吗？4）Fine , thanks . /Pretty good, thanks , and you?很好，谢谢。
/相当好，谢谢，你呢？5）My name is Nancy Wang .我叫Nancy .6) May I know you name , please ?请问能告诉我您的名字吗？7) May I know you room number ,please ?请问你的房间号码是多少？8）Would you like to come with me , please ?请跟我来好吗？9）I wish you enjoy your stay at our hotel . /I wish you have a pleasant stay here .希望您在我们酒店住得愉快/ 希望您在这住得开心。
10）May I show you to your room ?我带您去房间好吗？11）Thanks for coming .谢谢光临。
12）Have a good trip .旅途愉快。
13）Hope to see you again .希望下次能再见到您。
14）Happy new year .新年快乐。
15）Merry Christmas .圣诞快乐。
16）Happy Birthday.生日快乐。
17）May I help you ? / Is there anything I can do for you ? / What can I help you ?请问需要帮忙吗？/ 我能为您做点什么吗？/ 有什么我能帮助您的吗？18）Thanks for your help .多谢您的帮忙。
酒店前台英语100句1. Greeting and Introduction•Welcome to our hotel!•Good morning/afternoon/evening, how can I assist you?•How may I help you?•My name is [name], how can I assist you today?•How was your journey?2. Making a Reservation•I would like to make a reservation, please.•Could you please book a room for me?•I would like to book a room for [number of nights].•Do you have any avlable rooms for [date]?•What is your room rate?3. Inquiring about Room Types•What types of rooms do you have avlable?•Can you tell me about your room options?•Do you have any suites avlable?•What amenities are included in the room?•Can you describe the view from the room?4. Checking In•I have a reservation under the name of [name].•I would like to check in, please.•Here is my reservation confirmation number.•Can I see your identification, please?•How long will you be staying with us?5. Room Reassignment or Upgrade•Is it possible to change my room?•Can I request an upgrade?•Is there an extra charge for an upgrade?•Can I see the avlable options before deciding?6. Handling Complnts•I have encountered an issue with my room.•The [facility/equipment] in my room is not working properly.•There is a problem with the cleanliness of my room.•Can you please assist me in resolving this issue?•I would like to speak with the manager.7. Requesting Services•Can you bring some extra towels to my room?•Is it possible to have my room cleaned?•I need assistance with my luggage.•Can you recommend a good restaurant nearby?•Do you provide room service?8. Checking Out•I would like to check out, please.•Can I have a copy of my bill?•Is there any additional charge on my bill?•Can you arrange a taxi for me to the rport?•Thank you for a pleasant stay.9. General Inquiries•What time is breakfast served?•Is there a gym or fitness center in the hotel?•Do you have a swimming pool?•Is there Wi-Fi avlable?•Can you provide me with a map of the local area?10. Farewell•Thank you for choosing our hotel.•Have a safe journey!•We hope to see you agn soon.•Goodbye and take care.•Thank you for staying with us and have a wonderful day!以上是酒店前台英语常用的100个句子。
酒店对客服务英语100句1、Room reservation.What can I do for you?订房中心，我能为您做些什么？2、I will check our vacancies for tomorrow.我为您查询一下明天的房间。
3、Sorry,we have no vacancies at this time.对不起，我们现在没有空房间。
4、Which dates do you want to book the room?您想要预订哪天的房间？5、What kind of room would you like?您想要哪种类型的房间？6、What time do you think you’ll be checking in?您什么时候入住呢？7、How many nights will you stay?请问您打算住几个晚上呢？8、How many guests will there be in your party?您一行几位？9、It is in the name of Mr.Charles Green.他是以查尔斯.格林的名义预订的。
10、Could I take your name please?我能记下你的名字吗？11、I’d like to book a single room for August 18 th.我想预订8月18日那天的单人间。
12、I’ll have the room ready for you.我会为您准备好房间的。
13、What’s the rate,please?请问价钱如何？14、We are fully booked on that day.我们那天的预订已经满了。
15、Could you recommend me another hotel?你能帮我推荐另外一家酒店吗？16、What’s your tourist party’s name、请问你们旅行团队名字是什么？17、Can I see your identity card?我能看一下您的身份证吗？18、How long will the guest be staying?客人想住多久呢？19、I’m going to have to take a deposit of ten percent of the total cost.我必须收您总价10%的定金。
酒店常用英语100句1、Welcome to Sanya ! 欢迎来三亚！2、Could you please speak more slowly? 麻烦您讲慢点好吗？3、Is this you first time visit to Sanya? 这是您第一次到三亚来吗？4、How do you like Sanya? 您对三亚印象如何？5、This is the best time to visit Sanya .现在正是游览三亚的最好时候。
6、There `re many foreign tourists in Sanya .三亚有很多外国游客。
7、Hope you enjoy your stay in Sanya . 祝愿您们在三亚过的愉快。
8、Good morning/afternoon/evening.早上/中午/晚上好！9、How do you do?您好!（用于初次见面）/ How are you? 您好！10、Nice/Glad to meet you .很高兴认识您。
11、May I introduce myself to you ?我可以作一下自我介绍吗？12、Good bye./See you. 再见。
13、Have a nice day!祝您今天过的愉快。
（最好用于早上）14、Good luck!祝您好运。
15、Hope you enjoy your stay with us.望您在此过的愉快。
16、Please come again.欢迎再来。
17、All the best.祝您一切顺利。
18、Congratulations!祝贺您。
19、We look forward to seeing you soon.期待着能再次见到您。
20、It’s a sunny day.今天是个晴天。
21、Now it’s spring/summer/autumn/winter.现在是春/夏/秋/冬季。
宾馆饭店英语100句Greetings (打招呼)1、Good morning, sir(madam) 早上好,先生(小姐)2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们.3、Good evening, miss Price 晚上好,普莱丝小姐.4、How are you today, Mir Brown ?你今天好吗?布朗先生.5、I’m quite well, thank you. 我很好,谢谢你.6、Hs good to see you again, sir(madam)再次见到你真高兴,先生(小姐)7、Nice to meet you, sir. 见到你真高兴,先生.Titles(称呼)8、Are you Ms Beast? 你是贝丝特夫人吗?9、You must be professor Ford.你一定是福特教授.10、May I know your name, sir(madam)?我可以知道你的名字吗?先生(小姐).11、Here’s a letter for you, Dr white.怀特医生,这儿有你的一封信.12、you’re wanted on the phone, Captain Smith.史密斯船长,有你的电话.13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐.14、May I be of service to you, Mir Baker ?我能为你服务吗?贝克先生?15、Can I help you, Ms Blake?我能帮你吗?布雷克小姐?16、Would you take the seat, young lady ? 请坐,小姐,Offering Help 主动提出帮助17、May I help you? 我能帮你吗?18、Can I help you? 我能帮你吗?19、What can I do for you? 我能为你作什么?20、May I take your bag for you?我可以为你拿你的手提包吗？21、May I help you with your suitcase?我能帮你拿你的箱子吗？22、Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗？23、Thank you very much. 非常感谢24、Thanks for the trouble. 麻烦你了25、It’s very kind of you? 你真是太好了26、No, thanks. 不用了，谢谢！Answers to Thanks对感谢语的应答27、You’re welcome. 欢迎你28、Not at all. 不用谢29、That’s all right. 没关系30、Don’t mention it. 别提了31、It’s my pleasure. 这是我的荣幸Expressing welcome 表示欢迎32、Welcome, sir(madam). 欢迎光临，先生（小姐）33、Welcome to our hotel, sir (madam).欢迎光临我们酒店，先生（小姐）34、Welcome to our western restaurant.欢迎来我们西餐厅35、We’re glad to have you here.我们很高兴你来到之儿36、I’m always at your service, sir (madam).随时为你效劳,先生(小姐).Apologies 表示道歉37、I’m sorry, sir (madam).对不起,先生(小姐).38、I’m very sorry. 非常抱歉.39、I’m sorry to trouble you.对不起打扰你了.40、I’m sorry to have taken so much of your time.对不起占用你太多时间了.41、I’m sorry to have kept you waiting .对不起让你久等.42、Excuse me for interrupting you.原谅我打挠你了.43、I hope you’ll forgive me.我希望你能原谅我.Answers to Apology(对道歉语的应答)44、It doesn’t mater. 没关系.45、It’s nothing. 没什么.46、Never mind. 别放在心上.47、That’s nothing. 没什么.48、Don’t bother about that. 别再想它.49、Don’t worry about it. 别担心.50、Don’t apologize, It was my fault.别道歉,这是我的错.Good wishes(良好祝愿)51、Have a good time! 祝你们玩得愉快!52、Have a nice evening! 祝你晚上愉快.53、Happy Birthday! 生日快乐.54、Merry Christmas! 圣诞快乐.55、May you succeed 祝你成功Parting(分手再见)56、Good－bye and good luck. 再见,祝你好运.57、Hope you’ll have a nice trip. 希望你旅途愉快.58、Wish you a pleasant journey . 祝你旅途愉快.59、Happy landing. 祝你安全抵达.60、Bon voyage. 一帆风顺.61、Hope to see you again. 希望再次见到你.62、Good night. 晚安.63、See you Tomorrow. 明天见.Self－Introduction (自我介绍)64、I’m Henry, I’m from Golden Lake Hotel, I’m here to meet you.我叫享利,来自金湖酒店,我是来接您的.65、My name is Irene, I’m the housekeeping Department waiter.我的名字是艾琳,我是管家部服务员.66、I’m the receptionist here ,welcome to our hotel. 我是这儿的接待员,欢迎来到我们酒店.67、Reservations, May I help you?预订部, 我能帮你吗?68、Room service, May I come in?送餐服务,我可以进来吗?69、This is Henry Adams speaking.我是享利.亚当斯.Affirmative Responses (肯定回答)70、Surely. 当然可以.71、Certainly, sir (madam). 当然可以,先生(小姐).72、Yes, sir, (madam). 是的,先生(小姐).73、That’s true, sir (madam). 是这样的,先生(小姐).74、Very well. 非常好.Negative Responses(否定回答)75、No ,sir (madam). 不,先生(小姐).76、I don’t think so. 我不这样认为.77、Of course not. 当然不.78、I’m afraid that’s not a good idea.恐怕,那个主意不好.Useful Questions 常用问句79、What do you prefer, tea or coffee?你喜欢什么? 茶还是咖啡.80、Would your please sign here?请在这儿签名好吗?81、A table for two? 两人的一张台吗?82 、How long do you plan to stay?你计划住多久.83、Could you please spell your name?请拼一下你的名字吗?84、What kind of room would you like?你要哪类房间?85、May I see your passport?我可以看你的护照吗?86、May I have your telephone number?我可以知道你的电话号码吗?87、What’s the trouble, sir? 你怎么啦?先生.88、Shall I call a doctor for you?我为你叫一个医生吗?89、Do you enjoy the play?你喜欢这个节目吗?90、Do you like this song?你喜欢这首歌吗?Useful Expressions 惯用表达语91、Enjoy you breakfast ,sir?请享用你的早餐,先生.92、Here is the menu. 给你菜谱.93、The service guide is on the desk.服务指南在桌面上.94、The swimming pool is over there.游泳池在那边.95、Go ahead ,please. 请接着讲.96、The line is busy. 线路正忙.97、You look great. 你看上去真棒.98、Please consult the song list.请翻阅点歌单.99、It’s a very touching story.这是一个非常感人的故事.100、Without music, he world would be dull.如果没有音乐,这世界将会变得很沉闷.职务中的“总”怎么说1.用chief或-in-chief总会计师chief accountant总建筑师chief architect总设计师chief designer总编辑chief of general affairs总工程师chief engineer总参谋长chief of the general staff总司令commander-in-chief2.用general或-general总代理商general agent总设计师general designer总领事consul general总经理general manager总书记secretary-general3.用专门的词来表示总裁chairman/CEO总监controller总督governor总统president总理prime minister总务长dean of general affairs西方婚龄称谓Paper wedding 纸婚、布婚（结婚一周年)Calico wedding 棉布婚（结婚两周年)Straw wedding 稻草婚（结婚两周年)Cotton wedding 棉婚（结婚两周年)Muslin wedding 羊皮婚（结婚三周年)Leather wedding 皮革婚（结婚三周年)Silk wedding 丝婚（结婚四周年)Wood wedding 木婚（结婚五周年)Iron wedding 铁婚（结婚六周年)Copper wedding 铜婚（结婚七周年)Woolen wedding 毛婚（结婚七周年)Electric appliance wedding 电器婚（结婚八周年) Pottery wedding 陶器婚（结婚九周年)Tin wedding 锡婚（结婚十周年)Steel wedding 钢婚（结婚十一周年)Linen wedding 麻纱婚（结婚十二周年)Lace wedding 花边婚（结婚十三周年)Ivory wedding 象牙婚（结婚十四周年)Crystal wedding 水晶婚（结婚十五周年)china wedding 搪瓷婚(结婚二十周年)Silver wedding 银婚（结婚二十五周年）第一大典Pearl wedding 珍珠婚（结婚三十周年)Coral wedding 珊瑚婚（结婚三十五周年)Jade wedding 碧玉婚（结婚三十五周年)Ruby wedding 红宝石婚（结婚四十周年)Sapphire wedding 蓝宝石婚（结婚四十五周年)Golden wedding 金婚（结婚五十周年）第二大典Emerald wedding 翠玉婚（结婚五十五周年)Diamond wedding 钻石婚（结婚六十--七十五周年）用来表达郁闷的十句话1. I'm so depressed. 我很郁闷。
2013年中级英语培训资料汇总1、Are you feeling sick?No,I’m just tired。
你不舒服吗?没有,只是有点累。
2、Did you sleep well?It’s a nice day。
睡得好吗?今天是个好天气。
3、Aren’t you forgetting something?没忘了什么东西吧?It’s already 8:00。
都已经8点了。
4、I am from hotel. I am here to meet you. 我来自酒店,我是来接你的。
My English isn’t good enough。
我的英语不太好。
5、Have you got your lunch box?盒饭带了吗?Don’t forget to lock the door when you leave。
出门的时候,可别忘了锁门。
6、May I have a free city map?能给我一张免费城市地图吗?We’ll contact you when we find it。
我们找到后会跟你联系的。
7、Would you take a picture for us?您能给我们照张相吗?I’ll send the pictures。
我会把照片寄给你的。
8、I’d like the check,please。
请结帐。
I’ll take care of it。
我来付。
9、I’m afraid there is a mistake here。
我觉得这儿算错了。
We’d like to pay separetely。
我们分开付款。
May I have a receipt,please?请开张发票。
10、The room next door is noisy。
隔壁太吵了。
11、The easiest way is to take a taxi。
最好的办法是乘出租车。
12、Could I possibly have another room key?我能再要一把房间钥匙吗?13、Can you keep my valuables?我可以把贵重物品存这儿吗?14、I’d like to reconfirm my flight。
我想确认一下我的机票。
15、Here’s your birt hday gift。
这是送给你的生日礼物。
116、I’m afraid this is a direct line,we can not transfer your call to the ChineseRestaurant,Could you dail ******* please。
不好意思,这是直接电话,我们无法为您转接中式餐厅,请您改拔*******好吗?17、Please contact me if you have any other questions。
I am very sorry for theinconvenience。
如果您有任何其它问题,请和我联系。
很抱歉造成您的不便。
18、I’m afraid your room is not ready yet,would you mind waiting,please?恐怕您的房间还没收拾好,希望你不介意在这里等下。
I am very sorry for the delay。
很抱歉延误了时间。
19、My I have your passport so that I can fill in you visa number and place ofentry,xx Mr。
先生,能用一下您的护照填一下您的签证号码和入境口岸吗?20、Is there any change in the number in your group? 您的团队人数有变化吗?You have made a reservation for 14 double rooms,and 6 single rooms,here is the rooming list,is that right。
我们预订了14个标间和6单人间,这是住房名单,对吗?21、I’ll arrive late but please keep my reservation。
我会晚一点到达,请保留我预订的房间。
I’m afraid we have no swathe available , would you mind a twin instead?我们恐怕没有多余的套间了,建议改定双人间好吗?22、Is it possible for you to change your reservation date?您可不可以改变预定日期呢?I’m glad that we’ll be able to accept your extension request。
很高兴我们有办法接受您延长住宿的要求。
23、There are some local products on sale here. 这里出售一些地方产品24、Air mail or ordinary Mail? An air mail letter for abroad is 8 yuan。
是航空信还是平信,寄往国外的航空信需8元。
25、Please don’t smoke here。
请不要在这里吸烟。
26、Unfortunately ,we are fully booked for the 21st。
遗憾的是21日的客房全部订满。
27、May we clean your room now ,sir? Well , I’m a bit tied up at the moment。
先生我们可以现在打扫您的房间吗?哦,我现在正忙着呢。
Would you please come back late ? I will go out 5pm.。
你能否过会再来,我下午5点要出去。
28、Turn-down service ,May I come in ? good evening ,sir。
开夜床服务,我可以进来吗?晚上好,先生。
29、I’m very tired, how long will it take you to finish your room ?我很累,还需要多长时间你才能结束?Your room will be ready in half an hour。
您的房间过半小时就会打扫干净。
Can you clean up my room earlier everyday?以后能不能早点打扫我的房间。
What time would you like us to come back? 您希望我们什么时候再来。
30、Good morning Housekeeping Service centre .what can I do for you。
早上好,客房服务中心,我能为您做什么?Would you please give me some envelopes and writing paper?Just a moment, please, I’ll bring you some soon.请给我一些信封和信纸,请稍等,我马上给您拿来。
I felt a bit cold when I slept, please get me a blanpet.我入睡时感觉有些冷,请给我一条毛毯。
The room light is too dim; please get me a brighter one?房间灯太暗,可否调一个灯泡。
The soap in the toilet is used up; would you please give me a new one?卫生间的香皂用完了,请给我再添一块新的好吗?31、Welcome you to our hotel ,sir,Have a wash ,Have some Chineseteaplease。
欢迎您来到我们酒店,请用毛巾,请有茶。
May I show you to your room please ,sir?先生,我可以领您到您的房间吗?32、Some of my friends will come and see me this afternoonCould you please bring me some more tea cups and chairs?今天下午有几个朋友要来看我,请给我送些杯子和椅子好吗?33、I’m leaving for shanghai, today and will be back in two days, can this room bekept for me? Certainly, but you will have to pay for it as usual.今天要到上海去,两天后回来,这间房可以保留给我吗?可以,不过您在这期间要照付房费。
34、I will be checking out around noon where can I pay me bill.我中午要结账离店,在哪里付帐。
Please settle your bills at the front office cashier’s. It is onthe first floor.请在前台收银处结帐,它在一楼。
35、Do you have an iron and ironing board that I can borrow?我可以借用一下你们的电熨斗和烫衣板吗?36、Your hair dryer is 110v which is different from dunhuang? Let me bring you atransformer.先生,您的电吹风用的是110伏的电压,与敦煌电压不匹配,我为您拿一个变压器。
37、Shops are open from 9am to 11pm every day?商场每天开门时间从早上9点到晚上11点。
38、If you laundry is received before l0am, we will deliver it to your room by 4pmthe same day.如果您的衣服是在早上10点前送洗的,我们将在当天下午4点把衣服洗好送到您房间。
39、Would you mind changing a room? The toilet is hard to repair today.给您换个房间好吗,卫生间今天修不好?40、I’m sorry, but we don’t have the special equipment necessary.对不起,我们没有这种必备的特殊洗衣设备。
