管理信息系统(第7版)PPT+试题库 Ch12-disc

《管理信息系统》考试题库及答案大全一、选择题1. 管理信息系统属于（）类型的信息系统。

A. 操作信息系统B. 管理信息系统C. 决策支持系统D. 专家系统答案：B2. 以下哪个不是管理信息系统的功能？（）A. 数据收集B. 数据处理C. 数据存储D. 数据娱乐答案：D3. 管理信息系统的主要目的是（）。

A. 提高工作效率B. 提高决策质量C. 提高企业竞争力D. 提高员工满意度答案：B4. 以下哪个不属于管理信息系统的技术支持？（）A. 数据库技术B. 计算机网络技术C. 人工智能技术D. 娱乐软件答案：D5. 管理信息系统的开发方法不包括以下哪个？（）A. 生命周期法B. 快速原型法C. 面向对象法D. 人工神经网络法答案：D二、填空题6. 管理信息系统的主要组成部分包括：信息源、信息处理器、信息用户和________。

答案：信息反馈7. 按照信息系统的应用层次，可以将信息系统分为：操作层信息系统、战术层信息系统和________。

答案：战略层信息系统8. 管理信息系统的开发应遵循的原则有：整体性、________、实用性和可维护性。

答案：适应性9. 管理信息系统在数据处理过程中，主要包括：数据收集、数据________、数据存储和数据输出。

答案：处理10. 管理信息系统的核心是________。

答案：数据库三、判断题11. 管理信息系统的目的是为了提高企业工作效率和降低成本。

（）答案：错误。

管理信息系统的目的是为了提高决策质量，而不是仅仅提高工作效率和降低成本。

12. 管理信息系统只能用于企业内部管理，不能应用于外部环境。

（）答案：错误。

管理信息系统既可用于企业内部管理，也可应用于外部环境，如供应链管理、客户关系管理等。

13. 管理信息系统的开发过程必须遵循严格的开发方法，不能有任何灵活性。

（）答案：错误。

虽然管理信息系统的开发过程需要遵循一定的开发方法，但在实际开发过程中，可以根据具体情况灵活调整。

Chapter 1Business Information Systems in Your CareerTrue-False Questions1.Internet advertising is growing at a rate of more than 30 percent a year.Answer: True Difficulty: Hard Reference: p. 62. A business model describes how a company produces, delivers, and sells a product or serviceto create wealth.Answer: True Difficulty: Easy Reference: p. 7rmation technology (IT) consists of all the hardware that a firm needs to use in order toachieve its business objectives, whereas information systems consist of all the hardware andsoftware needed:Answer: False Difficulty: Medium Reference: p. 10puters are only part of an information system.Answer: True Difficulty: Easy Reference: p. 12rmation systems literacy describes the behavioral approach to information systems,whereas computer literacy describes the technical approach.Answer: False Difficulty: Easy Reference: p. 126.The dimensions of information systems are people, organizations, and technologyAnswer: True Difficulty: Easy Reference: p. 127.In order to understand how a specific business firm uses information systems, you need toknow something about the history and culture of the company.Answer: True Difficulty: Easy Reference: p. 138.Developing a new product, fulfilling an order, or hiring a new employee are examples ofbusiness processes.Answer: True Difficulty: Easy Reference: p. 139.Business processes are logically related tasks for accomplishing tasks that have beenformally encoded by an organization.Answer: False Difficulty: Medium Reference: p. 1310.Employee attitudes about their jobs, employers, or technology can have a powerful effect ontheir abilities to use information systems productively.Answer: True Difficulty: Easy Reference: p. 1411. A network requires at least two computers and a shared resource.Answer: False Difficulty: Medium Reference: p. 1412.. An IT infrastructure provides the platform on which the firm can build its informationsystems.Answer: True Difficulty: Easy Reference: p. 1513.(Analysis)UPS’s use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.Answer: True Difficulty: Hard Reference: p. 16Analysis in terms of categorize14.Identifying a problem includes agreeing that a problem exists.Answer: True Difficulty: Easy Reference: p. 1615.Political conflict is an example of the people dimension of business problems.Answer: False Difficulty: Hard Reference: p. 1916.(Analysis) The text’s example of Mitchell Gregory, CIO of Sonic Corporations, illustratesthe need for information systems managers to have an in-depth background in the technology used in their industry.Answer: False Difficulty: Hard Reference: p. 23Analysis in terms of examine17.There is no way that firms today can perform even basic accounting functions withoutextensive investment in systems.Answer: True Difficulty: Medium Reference: p. 2418.An understanding of enterprise –wide systems for customer relationship management is oneof the skills relevant to careers in marketing.Answer: True Difficulty: Medium Reference: p. 2619.Whereas marketing and financial careers have been transformed by the growth ininformation systems, management has—so far—remained relatively unaffected.Answer: False Difficulty: Medium Reference: p. 2720.Each of the following career tracks—accounting, finance, marketing, operationsmanagement, management, and information systems—relies heavily in practice on databases.Answer: False Difficulty: Medium Reference: p. 29Multiple Choice Questions21.One of the recent critical challenges facing Major League Baseball was:a.poor coordination between local and national sales channels.b.poorly managed sales channels.c.outdated information systems.d.decreasing ticket sales.Answer: d Difficulty: Medium Reference: p. 322.The six important business objectives of information technology are new products, services,and business models; customer and supplier intimacy; survival; competitive advantage,operational excellence, and:a.improved flexibility.b.improved decision making.c.improved business practices.d.improved efficiency.Answer: b Difficulty: Easy Reference: p. 623.Dell Computer’s use of information systems to improve efficiency and implement “masscustomization” techniques to maintain consistent profitability and an industry lead illustrateswhich business objective?a.Improved flexibilityb.Improved business practicespetitive advantaged.SurvivalAnswer: c Difficulty: Hard Reference: p. 824.The use of information systems because of necessity is:a.survivalb.improved business practicespetitive advantaged.improved flexibilityAnswer: a Difficulty: Medium Reference: p. 925.(Analysis)Which of the following choices may lead to competitive advantage (1) new products,services, and business models; (2) charging less for superior products; (3) responding tocustomers in real-time?a. 1 onlyb. 1 and 2c. 2 and 3d.1, 2, and 3Answer: d Difficulty: Hard Reference: p. 8Analysis in terms of compare26.Verizon’s implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of:a.improved flexibility.b.improved decision-making.c.improved efficiency.d.customer and supplier intimacy.Answer: b Difficulty: Medium Reference: p. 827.The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates theinformation system business objective of:a.improved efficiency.b.customer and supplier intimacy.c.survival.petitive advantage.Answer: c Difficulty: Medium Reference: p. 928.What term is used to refer to all of the computer-based information systems used byorganizations and their underlying technologies?work technologyb.Digital technologyrmation technologyd.Productivity technologyAnswer: c Difficulty: Easy Reference: p. 1029.An information system can be defined technically as a set of interrelated components thatcollect (or retrieve), process, store, and distribute information to support:a.decision making and control in an organizationmunications and data flowc.managers analyzing the organization’s raw datad.the creation of new products and servicesAnswer: a Difficulty: Medium Reference: p. 10 30.The three activities in an information system that produce the information organizations useto control operations are:rmation retrieval, research, and analysis.b.input, output, and feedback.c.input, processing, and output.d.data analysis, processing, and feedbackAnswer: c Difficulty: Easy Reference: p. 1131.Order data for baseball tickets and bar code data are examples of:a.raw input.b.raw output.c.customer and product data.d.sales information.Answer: a Difficulty: Easy Reference: p. 1132.(Analysis)The average number of tickets sold daily online is an example of:a.input.b.raw data.c.meaningful information.d.output.Answer: c Difficulty: Easy Reference: p. 11Analysis in terms of categorize33.Output:a.is feedback that has been processed to create meaningful information.b.is information that is returned to appropriate members of the organization to help themevaluate the input stage.c.transfers data to the people who will use it or to the activities for which it will be used.d.transfers processed information to the people who will use it or to the activities forwhich it will be used.Answer: d Difficulty: Easy Reference: p. 1134.Converting raw data into a more meaningful form is called:a.capturing.b.processing.anizing.d.feedback.Answer: b Difficulty: Easy Reference: p. 1135.Electronic computers and related software programs are the technical foundation, the toolsand materials, of:a.all business procedures.rmation accumulation.c.modern information systems.d.all industrialized countries.Answer: c Difficulty: Medium Reference: p. 1136.(Analysis)An example of raw data from a national chain of automobile stores would be:a.13 Toyotas sold daily in Kentuckyb.13 Toyota RAV 4s sold during March 2006 in Louisville, Kentuckyc. 1 Toyota RAV4s sold March 3, 2005 in Louisville, Kentuckyd.All of the aboveAnswer: d Difficulty: Hard Reference: p. 11Analysis in terms of categorize37.The field that deals with behavioral issues as well as technical issues surrounding thedevelopment, use, and impact of information systems used by managers and employees in the firm is called:rmation systems literacy.rmation systems architecture.c.management information systems.rmation technology infrastructure.Answer: c Difficulty: Medium Reference: p. 1138.In a hierarchical organization, the upper levels consist of:a.managerial and professional workers.b.managerial, professional, and technical workers.c.professional and operational workers.d.managerial, professional, and operational workers.Answer: b Difficulty: Medium Reference: p. 1339. A hierarchy:a.is based on a clear-cut division of labor.b.is composed primarily of experts trained for different functions.c.is a pyramid structure or rising authority and responsibility.d.all of the above.Answer: c Difficulty: Easy Reference: p. 1340.The fundamental set of assumptions, values, and ways of doing things, that has beenaccepted by most of a company’s members is called its:a.culture.b.environment.c.atmosphere.d.values.Answer: a Difficulty: Easy Reference: p. 1341.Business processes:a.include informal work practices.b.are used primarily for sales and accounting functions.c.are governed by information technology.d.are logically related tasks used primarily by operational personnel.Answer: a Difficulty: Easy Reference: p. 1342.Data management technology consists of:a.the physical hardware and media used by an organization for storing data.b.the detailed, preprogrammed instructions that control and coordinate the computerhardware components in an information system.c.the software governing the organization of data on physical storage media.d.the hardware and software used to transfer data.Answer: c Difficulty: Medium Reference: p. 1443.The hardware and software used to transfer data in an organization is called:a.data management technology.working and data management technology.c.data and telecommunications technology.working and telecommunications technology.Answer: d Difficulty: Medium Reference: p. 14 working and telecommunications technologies, along with the people required to run andmanage them, constitute an organization’s:a.data management environment.worked environment.c.IT infrastructure.rmation system.Answer: c Difficulty: Medium Reference: p. 1545.An intranet uses:a.mainframe technology.b.infrared telecommunications systems.c.the telecommunications capacities of fiber optic networks.d.internet technology within the boundaries of the firm.Answer: d Difficulty: Medium Reference: p. 2246.The first step in the four-step model of business problem solving is:a.agreeing that a problem exists.b.identifying the problem.c.o utlining the problem’s causes.d.assigning the problem to a problem solver.Answer: b Difficulty: Easy Reference: p. 1847.Inadequate data management is an example of the ___________ dimension of businessproblems.a.technicalanizationalc.peopled.managementAnswer: a Difficulty: Medium Reference: p. 1848.Legal and regulatory compliance is an example of which dimension of business problem?a.Managementanizationalc.Peopled.EthicalAnswer: c Difficulty: Hard Reference: p. 1849.Aging hardware and outdated software are examples of which dimension of businessproblem?a.Technicalb.Infrastructurermation SystemsanizationalAnswer: a Difficulty: Easy Reference: p. 1850.Poor business processes and unsupportive culture are examples of which dimension ofbusiness problem:a.managementanizationalc.peopled.infrastructureAnswer: b Difficulty: Easy Reference: p. 1851.(Synthesis)The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once they have left the office. This is a business problem that falls into the:a.management dimension.b.people dimension.anizational dimension.d.technical dimension.Answer: b Difficulty: Medium Reference: p. 18Synthesis in terms of bringing knowledge together52.(Synthesis)Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is abusiness problem that falls into the:a.management dimension.b.people dimension.anizational dimension.d.technical dimension.Answer: c Difficulty: Medium Reference: p. 18Synthesis in terms of bringing knowledge together53.In choosing the best solution for a business problem, one of the most importantconsiderations is:a.change management.b.existing resources and skills.c.employee training.d.outcome measurement.Answer: b Difficulty: Hard Reference: p. 1954.The failure of NASA’s initial solution to preventing t he space shuttle shedding foamillustrates:a.the importance of training employees on new business processes.b.the need to prepare for measuring outcomes of a business solution.c.the continuous nature of problem solving.d.the need to quickly adapt to new technological innovations.Answer: c Difficulty: Medium Reference: p. 1955.The final step in the four-step model of business problem solving is:a.outcome.b.implementation.c.change management.d.feedback.Answer: b Difficulty: Easy Reference: p. 1956. A major criterion in deciding the most important perspectives of a business problem is:a.implementation.b.change management.efulness.anizational perspective.Answer: c Difficulty: Hard Reference: p. 2057.One of the most frequent errors in problem solving is:a.rushing to judgment.b.not being aware of personal limitations.c.being too doubtful.d.following a rote pattern of decision making.Answer: a Difficulty: Medium Reference: p. 2058.An example of a business using information systems to create new products and services is:a.Blockbuster’s creation of a new online movie-rental system similar to that of Netflix.b.Seven-Eleven’s new retail information system analyzing sales data to determinecustomer needs at each location.c.China Telecom’s enterprise system designed to comply with international reportingregulations.d.MLB’s Web sites for online “fantasy” games.Answer: d Difficulty: Hard Reference: p. 2159.An example of a business using information systems to attain competitive advantage is:a.Blockbuster’s creation of a new online movie-rental system similar to that of Netflix.b.Seven-Eleven’s new retail information system analyzing sales data to determinecustomer needs at each location.c.China Telecom’s enterprise system designed to comply with international reportingregulations.d.MLB’s Web sites for online “fantasy” games.Answer: a. Difficulty: Hard Reference: p. 2160.An example of a business using information systems for survival is:a.Blockbuster’s creation of a new online movie-rental system similar to that of Netflix.b.Seven-Eleven’s new retail information system analyzing sales data to determinecustomer needs at each location.c.China Telecom’s enterprise system designed to comply with international reportingregulations.d.MLB’s Web sites for online “fantasy” games.Answer: c Difficulty: Hard Reference: p. 2161.An information skill important for an accounting major would be:a.an understanding of system and network security issues.b.an understanding of product management enterprise systems.c.an understanding of supplier management enterprise systems.d.an understanding of enterprise systems that enhance leadership.Answer: a Difficulty: Medium Reference: pp 22-2962.An information skill important for a marketing major would be:a.an understanding of system and network security issues.b.an understanding of product management enterprise systems.c.an understanding of supplier management enterprise systems.d.an understanding of enterprise systems that enhance leadership.Answer: b Difficulty: Medium Reference: pp 22-29 63.(Analysis) Sonic’s use of point-of-sales terminals to track purchasing trends at differentoutlets is an example of:ing information systems to create new business processes.b.relegating information systems to a secondary role.ing information systems to achieve competitive advantage.ing information systems to achieve customer intimacy.Answer: d. Difficulty: Hard Reference: p. 23Analysis in terms of examine64.One of the very first business applications of information systems was:a.operations management.b.real estate sales.c.accounting.d.operations analysis.Answer: c Difficulty: Hard Reference: p. 2465.Maintaining the organization’s financial records is a business function of:a.accounting.b.finance.c.sales.d.marketing.Answer: a Difficulty: Easy Reference: p. 2466.Promoting the organization’s products and services is a business function of:a.manufacturing and production.b.finance and accounting.c.human resources.d.sales and marketing.Answer: d Difficulty: Easy Reference: p. 2567.Types of marketing managers include:a.sales managers and administrative service managers.b.administrative service managers and sales representatives.c.sales representatives and promotion managers.d.promotion managers and sales managers.Answer: d Difficulty: Easy Reference: p. 2568.Operations management as a discipline is directly relevant to three occupational categories:a.industrial production managers, operations analysts, and administrative servicemanagers.b.project managers, production managers, and administrative service managers.c.project managers, production managers, and industrial production managers.d.finance, accounting, and management.Answer: a Difficulty: Medium Reference: p. 2669.Financial managers work directly with ______________ to ensure investments ininformation systems help achieve corporate goals.a.operations managersb.senior managersc.marketing managersd.accounting managersAnswer: b. Difficulty: Medium Reference: p. 2470.For the U.S., the most common and successful offshore outsourcing has been:a.technical positions in information systems.b.managerial positions in information systems.c.support positions in operations management.d.managerial positions in operations management.Answer: a. Difficulty: Easy Reference: pp 28-2971.(Evaluation)What was the most important impact of Major League Baseball’s Web site developmentefforts:a.created a strategic advantage for major league baseball.b.increased the efficiency of baseball operations.c.strengthened the relationship with customers and suppliers.d.made it possible for major league baseball to survive.Answer: c Difficulty: Hard Reference: pp 3-10Evaluation in the sense of appraise, assess, estimate, judge.72.(Evaluation)Based on your reading of the Sonic case and other examples in the chapter, if you were asked to formulate a plan for a regional drive-in restaurant chain’s efforts to use informationtechnology to attract customers, what would be the best use of information technology from the list below:e IT to increase supplier loyalty.e IT to increase operational efficiency.e IT to create new products and business models.e IT to help survive government reporting requirements.e IT to achieve customer intimacy.Answer: e Difficulty: Hard Reference: p 23Evaluation in the sense of appraise, assess, estimate, judge.The fact that online advertising revenues are growing at 30% a year, while offline traditional advertising is growing at about 5% a year, suggests that:a.internet advertising is very inexpensive.b.offline line traditional advertising is not very effective.c.the Internet is transforming the traditional advertising business model.d.new technologies are more efficient at selling to customers.Answer: c Difficulty: Hard Reference: p. 6Analyze in the sense of appraise, distinguish, put facts into a context74.(Synthesize)Assume you work for a package delivery service in a major metropolitan area, and that the business has been losing customers for several years. You have been asked to find a solution to this problem, perhaps one which uses modern information technologies. What is thecorrect way to proceed:a.look for solutions, evaluate the solutions, identify the problem more clearly, and thenimplement the solution.b.think about what solutions can be implemented, look for solution designs, evaluatethe designs, and then implement the solution.c.identify the problem, design alternative solutions, choose the best solution, and thenimplement the solution.d.design solutions, evaluate and identify the problems, choose the best solution, andthen implement the solution.Answer: c Difficulty: Hard Reference: p. 18Synthesize in the sense of arrange, assemble, organizeIn the UPS case the company’s culture places service to the customer among the company’shighest business objectives. Based on your reading of Chapter 1, why is “culture” animportant factor to consider when building information system solutions to businessproblems?a.business culture has to be synchronized with new technologyb.the business culture provides the vision and inspiration for information systemsolutionsc.people are a company’s most important assetd.businesses without culture do not understand new technologyAnswer: b Difficulty: Hard Reference: p. 13Evaluation in the sense of appraise, assess, estimate, judge.Fill In the Blanksrmation is data that has been shaped into a form that is meaningful to human beingsDifficulty: Easy Reference: p. 1077.Feedback is output returned to appropriate members of the organization to help themevaluate or correct the input stageDifficulty: Medium Reference: p. 1178.The world’s largest and most widely used network is the Internet.Difficulty: Easy Reference: p. 14puter software/software consists of the detailed, preprogrammed instructions thatcontrol and coordinate the computer hardware components in an information system.Difficulty: Easy Reference: p. 1480.The World Wide Web/Web/WWW is a service provided by the Internet that usesuniversally accepted standards for storing, retrieving, formatting, and displaying informationin a page formatDifficulty: Easy Reference: p. 1581.Extranets are private corporate networks extended to authorized users outside theorganizationDifficulty: Easy Reference: p. 1582.In business problem solving, the three major categories of factors are organization,technology, and people.Difficulty: Medium Reference: p. 1783.Training employees to handle new business processes is an example of changemanagement.Difficulty: Medium Reference: p. 1984.Being aware of organizational and personal limitations is one of the four elements of criticalthinking.Difficulty: Medium Reference: p. 2085.Having inadequate resources is a business problem that falls into the organizationaldimension.Difficulty: Hard Reference: p. 19Essay Questions86.Define operational excellence. How can information systems help achieve it?Operational excellence is the achievement of higher levels of productivity, efficiency,profitability.Information systems can help achieve operational excellence by improving communicationsto supplier and optimizing the supply chain. Information systems could help managerscommunicate with workers more efficiently, enable technological innovation in products,minimize warehouse overhead, streamline distribution.Reference: p. 6-7You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?You could create a web site that allows customers to customize cars, communicate withsupport personnel and other car owners. You could create an automated e-mail servicereminding car owners to take their car in for periodic check ups. You could have aninformation system that tracks customer pReference:s in local areas, so you can provide cars that reflect local customer needs and desires.Reference: p. 7Synthesis in terms of bringing knowledge together88.What important managerial function is impaired by not having access to timely and accurateinformation? What is the effect of this lack of data?The managerial function is decision-making. Without access to timely and accurateinformation business managers may make mistakes in judging how many goods to produce, in scheduling, and in assessing customer needs.Reference: p. 889.What is the difference between information technology and information systems. Describesome of the functions of information systems.Information technology (IT) consists of all the hardware and software that a firm needs to use in order to achieve its business objectives. Information systems are more complex. Aninformation system can be defined technically as a set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making andcontrol in an organization.An information system:Supports decision making, coordination, and controlHelps employees analyze problemsHelps employees visualize complex subjectsHelps create new productsReference: p. 10You are a marketing manager for a national movie theater chain. Give an example of datathat your department could use for creating meaningful information. What type ofinformation could that data produce?Movie ticket sales from individual theaters would be an example of raw data. Meaningfulinformation from this would be: average number of tickets sold to seniors on certain days of the week.Reference: p. 11Synthesis in terms of bringing knowledge together91.(Synthesis)Define business process. What might be a business process used at a hospital?A business process is a set of logically related tasks and behaviors for accomplishing work.Hiring a new employee, customer intake, and filing medical records are examples of business processes at a hospital.Reference: p. 13Synthesis in terms of bringing knowledge together92.Describe the four steps taken in solving a business problem.The four steps are:1.Problem Identification. In this step, relevant people in an organization mustagree that a problem exists, about what the problem is and what its causes are, andwhat can be done about the problem given the organization’s resources.2.Solution design: In this step, as many possible solutions should be determined.3.Choice: In this step, you choose the best solution from the list of optionsdetermined in the previous step. It is important to match a choice to existingresources, skills, and feasibility.4.Implementation. In the last step, the solution is put in place. In informationsystems solutions, this may include purchasing hardware or software and testingit. Implementation also includes employee training, change management, andusing a method to measure the outcome.Reference: p. 17-19。

Chapter 3Answers to Discussion Questions:1.Porter’s Competitive Forces Model describes five competitive forces that shape the fate of a business:traditional competitors, new market entrants, substitute products and services, customers, and suppliers.Depending on the business, each of these can create tremendous problems or new opportunities.2.Four generic strategies for dealing with competitive forces include low-cost leadership, productdifferentiation, focus on market niche, and strengthen customer and supplier intimacies. Information systems can provide data and information that allow businesses to use one or a combination of these strategies to improve products and services, cut costs, and improve profits.3.The Internet allows traditional competitors to introduce new products and services and lure customersaway. It provides a low cost avenue for new market entrants. Consumers can easily and quickly find substitute products and services through the Internet. Customers can use information provided on the Internet to create new competition between companies while suppliers can increase their market power.4.Synergies between businesses allow the output of some units to be used as inputs to other units.Synergistic organizations can use information systems to pool markets and expertise and provide new services or products. Information systems allow a company to concentrate on its core competency and outsource support activities to other companies. Each organization concentrates on that which it is best at. Information systems can provide network economies and provide a low-cost method to createvirtual companies.5.Business process reengineering efforts fail because of the high cost and extended time they take toimplement. Business process reengineering involves rethinking work flows and business processes.Too often businesses fail to plan for the changes their employees and customers will experience.Many businesses simply don’t communicate with their people enough to make it work.。

(完整版)管理信息系统题库及答案一、选择题1. 以下哪项不是管理信息系统的主要功能？A. 数据收集B. 数据存储C. 数据分析D. 数据删除答案：D2. 管理信息系统按照应用层次可以分为哪几类？A. 业务处理系统B. 管理控制系统C. 决策支持系统D. 所有以上选项答案：D3. 以下哪个不属于管理信息系统的基本组成？A. 信息源B. 信息处理器C. 信息用户D. 信息传输答案：D4. 以下哪个不属于管理信息系统的主要特点？A. 实时性B. 准确性C. 完整性D. 保密性答案：D二、填空题5. 管理信息系统的核心是______。

答案：信息6. 管理信息系统的目的是提高组织的______和______。

答案：工作效率，管理水平7. 管理信息系统的发展经历了______、______、______三个阶段。

答案：数据处理，信息管理，决策支持三、判断题8. 管理信息系统是计算机技术与组织管理相结合的产物。

（）答案：正确9. 管理信息系统只关注组织内部的信息，而不关注外部信息。

（）答案：错误10. 管理信息系统可以替代管理者的决策。

（）答案：错误四、简答题11. 简述管理信息系统的定义及作用。

答案：管理信息系统是一个以人为主体，利用计算机技术、通信技术和信息处理技术，对组织内部及外部信息进行有效管理和利用的系统。

管理信息系统的作用主要体现在以下几个方面：（1）提高工作效率：通过自动化处理，降低人工劳动强度，提高工作效率。

（2）提高管理水平：为管理者提供实时、准确的信息，帮助其做出科学决策。

（3）优化资源配置：通过信息共享，减少资源浪费，提高资源利用率。

（4）增强组织竞争力：及时获取外部信息，为组织发展提供有力支持。

12. 简述管理信息系统的基本功能。

答案：管理信息系统的基本功能包括：（1）数据收集：收集组织内部及外部相关信息。

（2）数据存储：将收集到的数据进行存储，以便后续处理。

（3）数据处理：对收集到的数据进行加工、整理、分析，生成有用的信息。

管理信息系统考试题库含答案一、选择题（每题2分，共30分）1. 以下哪项不是管理信息系统的主要功能？A. 数据收集与存储B. 数据处理与传输C. 数据分析与决策支持D. 数据打印与输出答案：D2. 管理信息系统的目的是什么？A. 提高企业竞争力B. 提高工作效率C. 提高信息质量D. 所有以上选项答案：D3. 以下哪种方法不属于管理信息系统的开发方法？A. 结构化方法B. 面向对象方法C. 敏捷开发方法D. 人工神经网络方法答案：D4. 以下哪个不属于管理信息系统的层次结构？A. 业务处理层B. 战略决策层C. 运营管理层D. 技术支持层答案：D5. 以下哪种技术不属于管理信息系统的关键技术？A. 数据库技术B. 网络通信技术C. 人工智能技术D. 虚拟现实技术答案：D6. 管理信息系统的实施过程中，以下哪个阶段最重要？A. 需求分析B. 系统设计C. 系统实施D. 系统维护答案：A7. 以下哪个不属于管理信息系统的安全性措施？A. 数据加密B. 访问控制C. 备份与恢复D. 人工审核答案：D8. 以下哪个不是管理信息系统的应用领域？A. 企业资源计划（ERP）B. 客户关系管理（CRM）C. 供应链管理（SCM）D. 电子商务（E-commerce）答案：D9. 以下哪个不是管理信息系统的评价指标？A. 系统的可用性B. 系统的可靠性C. 系统的稳定性D. 系统的盈利能力答案：D10. 以下哪个不是管理信息系统的实施风险？A. 技术风险B. 管理风险C. 市场风险D. 法律风险答案：C二、填空题（每题2分，共20分）1. 管理信息系统的生命周期包括：需求分析、系统设计、______、系统维护。

答案：系统实施2. 管理信息系统的层次结构包括：业务处理层、运营管理层、______、战略决策层。

答案：战术决策层3. 管理信息系统的关键技术有：数据库技术、网络通信技术、人工智能技术、______。

答案：决策支持技术4. 管理信息系统的安全性包括：数据加密、访问控制、______、备份与恢复。

管理信息系统考试题库(附答案)一、单选题（每题2分，共20分）1. 管理信息系统的核心是（）A. 数据库管理系统B. 计算机网络C. 信息处理D. 数据采集答案：C2. 以下哪项不是管理信息系统的基本功能（）A. 数据收集B. 数据存储C. 数据传输D. 数据加密答案：D3. 管理信息系统的层次结构中，最高层是（）A. 战略层B. 战术层C. 操作层D. 管理层答案：A4. 以下哪种不是管理信息系统的类型（）A. 办公自动化系统B. 事务处理系统C. 决策支持系统D. 人工智能系统答案：D5. 在管理信息系统中，以下哪种方法用于支持决策（）A. 数据挖掘B. 数据可视化C. 数据仓库D. 所有以上选项答案：D6. 以下哪种技术不是管理信息系统的关键技术（）A. 数据库技术B. 计算机网络技术C. 人工智能技术D. 电子商务技术答案：D7. 以下哪种不是管理信息系统的开发方法（）A. 生命周期法B. 原型法C. 面向对象法D. 结构化法答案：D8. 以下哪种不是管理信息系统的开发原则（）A. 实用性B. 可行性C. 安全性D. 时效性答案：C9. 管理信息系统的实施过程中，以下哪个阶段最为关键（）A. 需求分析B. 系统设计C. 系统实施D. 系统验收答案：A10. 以下哪种不是管理信息系统的评价标准（）A. 系统的稳定性B. 系统的可靠性C. 系统的性能D. 系统的盈利能力答案：D二、多选题（每题3分，共15分）1. 管理信息系统的特点包括（）A. 系统性B. 综合性C. 动态性D. 交互性答案：ABCD2. 管理信息系统的应用领域包括（）A. 企业管理B. 政府管理C. 教育管理D. 医疗管理答案：ABCD3. 以下哪些是管理信息系统的关键技术（）A. 数据库技术B. 计算机网络技术C. 人工智能技术D. 大数据技术答案：ABCD4. 管理信息系统的开发方法包括（）A. 生命周期法B. 原型法C. 面向对象法D. 结构化法答案：ABCD5. 管理信息系统的实施过程中，以下哪些阶段是关键（）A. 需求分析B. 系统设计C. 系统实施D. 系统验收答案：ABCD三、判断题（每题2分，共10分）1. 管理信息系统是计算机技术与管理的结合体。

管理信息系统试题及答案管理信息系统试题及答案1. 信息系统基础知识1.1 信息系统的定义和组成1.2 信息系统的发展历程1.3 信息系统的分类1.4 信息系统的功能2. 信息系统规划与分析2.1 信息系统规划的步骤和方法2.2 信息系统需求分析与建模2.3 信息系统开发方法论2.4 信息系统的质量管理3. 信息系统开发与集成3.1 信息系统开发的生命周期3.2 信息系统开发的方法与技术3.3 信息系统集成的理论与实践3.4 信息系统测试与验收4. 信息系统安全与风险管理4.1 信息系统安全的基本概念4.2 信息系统的安全威胁与攻击类型4.3 信息系统的风险评估与管理4.4 信息系统安全策略的制定与实施5. 信息系统运维与管理5.1 信息系统的运维管理5.2 信息系统的监控与故障处理5.3 信息系统的性能优化与改进5.4 信息系统的备份与恢复6. 信息系统战略与创新6.1 信息系统战略的制定与执行6.2 信息系统的创新与业务变革6.3 信息系统的战略管理工具6.4 信息系统与企业发展的关系附件：本文档涉及的案例分析和示例数据法律名词及注释：1. 法律名词1：知识产权注释：知识产权是指人民群众在创造、使用、传播和享受作品、发明、发现、品种等所应享有的权益。

2. 法律名词2：个人隐私保护注释：个人隐私保护是指个人信息在被收集、保存、使用、传输等过程中得到合法合规保护，防止被滥用或泄露。

3. 法律名词3：网络安全法注释：网络安全法是指国家对互联网及相关技术、设备和应用等，进行安全保护、风险防范和违法行为查处的法律法规。

4. 法律名词4：数据保护法注释：数据保护法是指针对个人信息和敏感数据的收集、保存、使用、传输等行为制定的法律，保护个人的数据权益。

Chapter 6Answers to Discussion Questions:1.The TCP/IP provides a universally agreed-on method for breaking up digitalmessages into packets, routing them to the proper addresses, and then reassembling them into coherent messages. Businesses using the TCP/IP standard can use a wide variety of hardware and software that is readily available thus sidestepping the need to create proprietary software and special hardware. Because of the universalacceptance of the TCP/IP, standard businesses can build networks that anyoneanywhere can use.2. A few of the Internet services available to businesses include e-mail, electronicdiscussion groups, chatting, instant messaging, Telnet, FTP, and of course the World Wide Web. All of these services provide a universal method of connectingemployees, customers, suppliers, and business partners in an inexpensive way.3.Internet Telephony enables companies to use Internet technology for telephone voicetransmission over the Internet or private networks. Voice over IP (VoIP) technology uses the Internet Protocol (IP) to deliver voice information in digital form usingpacket switching, avoiding the tolls charged by local and long-distance telephone networks. IP telephony calls can be made and received with a desktop computerequipped with a microphone and speakers or with a VoIP-enabled telephone.4.Answers will vary but should include information abut the benefits of linkingfunctional areas of an organization to increase communication between co-workers and teams, making information more accessible to employees and suppliers, and reducing costs associated with disseminating information. Answers should address how to integrate wireless technology into the rest of the firm’s IT infrastructure, how to maintain security and privacy, and how the relationships between employees,customers, suppliers, and business partners will change.5.RFID tags provide wireless transmission of more data in a real-time mode than doesbar code technology. The RFID tags can trigger other processes with an information system based on the data contained in the tag. Because RFID tags do not require line-of-sight readers, data transmissions are faster and easier.。

Chapter 11Answers to Discussion Questions:1.Elements of managing the implementation of a new information system are the user-designer communications gap, the level of complexity and risk, and the challenge of BPR and ERP. Additional elements are concerned with user involvement andovercoming user resistance, perhaps the biggest challenges management will face. 2.Application software packages are prewritten programs and are convenient for non-techies to use. The system documentation is prewritten and updates to the program are easy to obtain from the vendor. Technical support, updates, bug fixes, andenhancements are available from Web sites.3.Causes of implementation success and failure are user involvement and influence, thelevel of complexity and risk, management support and commitment, and management of the implementation process. Failing to adequately managing these importantelements, along with the fundamental organizational changes will result in a high probability of system failure.4.Answers should reference Table 11-5, The User-Designer Communications Gap, andinclude references to how the techies view projects differently than the non-techies.5.Advantages of using prototyping as an alternative system-building approach includemore rapid development with less cost; more user involvement in definingrequirements and building the application; better user interface with the system.Disadvantages include more costly development if the basic principles of system development are ignored; failing to ensure the prototype fits in with other information systems; the prototype not supporting overall business and organizational plans;creating islands of information from the prototype.。

Chapter 4Answers to Discussion Questions:1.Answers should include references to the hardware costs, including cabling,telephone line access charges, and printer costs such as paper and ink cartridges;software costs, including programs, upgrades, and program fixes; and persware costs, which should be calculated using the student’s actual or perceived hourly wage or salary.2. Answers should reference Figure 4-2 and describe the student’s PC as the client. Theserver can be the student’s ISP or the c ampus server.3.On-demand or utility computing allows a company to purchase computing capacityfrom remote, large-scale data processing centers during peak demand periods. Acompany can purchase only the capacity or service necessary to provide scalability.The utility computing companies can also provide new technologies that a business may not be able to provide for itself.4.Java is a new programming language employing the use of applets. Applets areminiature programs that perform very small, specialized, one-at-a-time tasks. Once the task is completed, the applet is “thrown away.” By using Java, users don’t have to purchase and use huge software programs.5.Open-source software provides business value by lowering the cost of purchasingsoftware. Open-source software is based on the premise that it is superior tocommercially produced proprietary software because thousands of programmers around the world working for no pay can read, perfect, distribute, and modify the source code much faster, and with more reliable results than small teams ofprogrammers working for a single software company.4-2。

Chapter 11Building Information SystemsTrue-False Questions1.Thorough testing is not required if, during the programming stage, the design documents aresufficiently detailed.Answer: False Difficulty: Medium Reference: p. 3742.The system is not in production until conversion is complete.Answer: True Difficulty: Easy Reference: p. 3753.Documentation reveals how well the system has met its original objectives.Answer: False Difficulty: Hard Reference: p. 3754.Failure to address properly the organizational changes surrounding the introduction of a newsystem can cause the demise of an otherwise good system.Answer: True Difficulty: Medium Reference: p. 3755.The overall business plan of the organization should support the information systems plan.Answer: False Difficulty: Hard Reference: p. 3766.More timely information is a tangible benefit of information systems.Answer: False Difficulty: Medium Reference: p. 3767.An information systems plan should be decided on before selecting specific projects withinthe overall context of a strategic plan.Answer: False Difficulty: Hard Reference: p. 3778.The analyst is the catalyst for the entire change process and is responsible for making surethat everyone involved accepts the changes created by a new system.Answer: True Difficulty: Easy Reference: p. 380er concerns and designer concerns are usually the same at the beginning of the project.Answer: False Difficulty: Easy Reference: p. 380munication problems between end users and designers are a major reason why users areso frequently driven out of the implementation process.Answer: True Difficulty: Easy Reference: p. 38011.End users should not be included in the design process, but must be involved later.Answer: False Difficulty: Easy Reference: p. 38012.There is a very high failure rate among enterprise resource planning and CRM projects.Answer: True Difficulty: Easy Reference: p. 38113.Prototyping is more iterative than the conventional lifecycle.Answer: True Difficulty: Medium Reference: p. 38514. A problem with prototyping is that the systems constructed thereby may not be able to handlelarge quantities of data in a production environment.Answer: True Difficulty: Easy Reference: p. 38515.End-user-developed systems can be completed more rapidly than those developed throughthe conventional systems lifecycle.Answer: True Difficulty: Easy Reference: p. 38716.An advantage of fourth-generation tools is that they can easily handle processing largenumbers of transactions or applications with extensive procedural logic and updatingrequirements.Answer: False Difficulty: Easy Reference: p. 38717.In some forms of outsourcing, a company hires an external vendor to create the software forits system, but operates the software on its own computers.Answer: True Difficulty: Easy Reference: p. 38818.Systems development activities always take place in sequential order.Answer: False Difficulty: Medium Reference: p. 39019.The oldest method for building information systems is prototyping.Answer: False Difficulty: Medium Reference: p. 39020. A data flow diagram offers a logical and graphical model of information flow, partitioning asystem into modules that show manageable levels of detail.Answer: True Difficulty: Medium Reference: p. 39021. A structure chart is a bottom-up chart, showing each level of design, its relationship to otherlevels, and its place in the overall design structure.Answer: False Difficulty: Medium Reference: p. 39122.Object-oriented development is more iterative and incremental than traditional structureddevelopment.Answer: True Difficulty: Medium Reference: p. 39223.Objects are grouped into hierarchies, and hierarchies into classes.Answer: False Difficulty: Medium Reference: p. 39224.CASE tools facilitate the creation of clear documentation and the coordination of teamdevelopment efforts.Answer: True Difficulty: Easy Reference: pp. 39325.Businesses are using component-based development to create their e-commerce applications.Answer: True Difficulty: Hard Reference: p. 393Multiple-Choice Questions26.(Evaluation)What was the primary problem facing the Girl Scouts regarding their supply chainproblems?a.Ordering process was inefficient for a large volume of ordersb.High error rates in ordering and fulfillmentc.Required too much time of volunteersd.Paper-based system was outdatedAnswer: a Difficulty: Medium Reference: p. 368(Evaluation in terms of assess, judge)27.(Analysis)In which way did network economics play a role in the Girl Scouts solution to theirsupply chain problems?a.The cost per user for their hosted Web solutionb.The use of a centralized databaseing a centralized system for orders and distributionwork economics did not play a strong role in the solutionAnswer: a Difficulty: Medium Reference: p. 368(Analysis in terms of categorize)28.Which of the following is NOT part of the implementation process?a.Preparing documentationb.Acquiring hardwarec.Systems analysisd.Creating detailed design specificationsAnswer: c Difficulty: Easy Reference: p. 370rmation systems problems typically result from:a.poor information requirements.b. a combination of people, organizational, and technical factors.anizational and technical factors.d.inadequate change management.Answer: b Difficulty: Easy Reference: p. 371 30.Which process develops a detailed description of the functions that a new informationsystem must perform?a.Feasibility studyb.Requirements analysisc.Systems designd.Test plan developmentAnswer: b Difficulty: Medium Reference: p. 371 31.(Analysis)The entire system-building effort is driven by:anizational change.b.feasibility studies.c.data.er information requirements.Answer: d Difficulty: Medium Reference: p. 371(Analysis in terms of appraise, differentiate)32.Systems design:a.describes what a system should do to meet information requirements.b.shows how the new system will fulfill the information requirements.c.always tries to increase precision.d.includes the testing phases.Answer: b Difficulty: Easy Reference: p. 37233.System design specifications that address database issues will include specifications for:a.volume and speed requirements.b.data entry.c.input, processing, and output controls.d.program logic and computations.Answer: a Difficulty: Hard Reference: p. 37234.Transferring transaction data from a legacy system to the new system would be definedby which system design specification?a.Inputb.Databasec.Manual proceduresd.ConversionAnswer: d Difficulty: Hard Reference: p. 37335.Determining methods for feedback and error handling would be defined by which systemdesign specification?a.Training and documentationer interfacec.Manual proceduresd.Security and controlsAnswer: b Difficulty: Hard Reference: p. 37236.Unit testing:a.includes all the preparations for the series of tests to be performed on the system.b.tests the functioning of the system as a whole in order to determine if discretemodules will function together as planned.c.tests each program separately.d.provides the final certification that the system is ready to be used in a productionsetting.Answer: c Difficulty: Easy Reference: p. 37437.System testing:a.includes all the preparations for the series of tests to be performed on the system.b.tests the functioning of the system as a whole in order to determine if discretemodules will function together as planned.c.tests each program separately.d.provides the final certification that the system is ready to be used in a productionsetting.Answer: b Difficulty: Easy Reference: p. 37438.Acceptance testing:a.includes all the preparations for the trials.b.tests the functioning of the system as a whole in order to determine if discretemodules will function together as planned.c.tests each program separately.d.provides the final certification that the system is ready to be used in a productionsetting.Answer: d Difficulty: Easy Reference: p. 37439.In a parallel conversion strategy, the new system:a.is tested by an outsourced company.b.replaces the old one at an appointed time.c.and the old are run together.d.is introduced in stagesAnswer: c Difficulty: Easy Reference: p. 37540.In the direct cutover conversion strategy, the new system:a.is tested by an outsourced company.b.replaces the old one at an appointed time.c.and the old are run together.d.is introduced in stages.Answer: b Difficulty: Easy Reference: p. 375 41.Changes in hardware, software, documentation, or production to a production system tocorrect errors, meet new requirements, or improve processing efficiencies are termed:pliance.b.production.c.maintenance.d.acceptance.Answer: c Difficulty: Easy Reference: p. 375 42.The worth of systems from a financial perspective essentially revolves around thequestion of:a. systems ownership.b. information requirements.c. multiyear financial models.d. return on invested capital.Answer: d Difficulty: Easy Reference: p. 37643.___________________ are tangible benefits of information systems.a. Improved asset utilization, increased organizational learning, and improved operationsb. Reduced workforce, lower outside vendor costs, and increased productivityc. Increased productivity, reduced workforce, and increased job satisfactiond. Lower operational costs, improved resource control, and more informationAnswer: b Difficulty: Medium Reference: p. 37644.___________________ are intangible benefits of information systems.a. Improved asset utilization, increased organizational learning, and improved operationsb. Reduced workforce, lower outside vendor costs, and increased productivityc. Increased productivity, reduced workforce, and increased job satisfactiond. Lower operational costs, improved resource control, and more informationAnswer: a Difficulty: Medium Reference: p. 37645. A road map indicating the direction of systems development, the rationale, the currentsystems, new developments to consider, the management strategy, the implementationplan, and the budget is called a:a. project plan.b. request for proposal.c. information systems plan.d. mission statement.Answer: c Difficulty: Easy Reference: p. 37746.Which process is used to develop risk profiles for a firm’s information system projectsand assets?rmation systems planb.Scoring modelc.Portfolio analysisd.Feasibility studyAnswer: c Difficulty: Medium Reference: p. 37847.(Synthesize)You have been hired by a pharmaceutical company to evaluate its portfolio of systems and IT projects. Which types of projects would be best avoided?a.Any high risk projectsb.Any low-benefit projectsc.High-risk, low benefit projectsd.None – any project might be beneficialAnswer: c Difficulty: Medium Reference: p. 378(Synthesize in terms of arrange, assemble, organize)48.Which of the following is not one of the activities of the systems analyst:a. change agentb. communication with usersc. development of specificationsd. formulation of capital budgeting modelsAnswer: d Difficulty: Medium Reference: p. 379ers prefer systems that:a. Are oriented to facilitating organizational tasks and solving business problemsb. Work with existing DBMSc. Are able to provide optimum hardware and software efficiencyd. Are capable of storing much more data than they needAnswer: a Difficulty: Medium Reference: p. 38050.The project risk will rise if the project team and the IS staff lack:a. Legacy applications as a starting pointb. Good equipmentc. The required technical expertised. Financial studies and plansAnswer: c Difficulty: Hard Reference: p. 381 51.Which of the following tools may help identify risk areas associated with employeeacceptance of a new information system?a. Formal planning and control toolsb. Organizational impact analysisc. System prototyped. Feasibility studyAnswer: b Difficulty: Medium Reference: p. 38252.What was the primary reason behind the Australian government’s move to overhaul itssocial welfare system?a. Incompatibility of legacy systemsb. Inefficiency of existing systemsc. Need for new products and servicesd. Need for greater customer intimacyAnswer: b Difficulty: Medium Reference: p. 38353.(Evaluation)Which of the following techniques was employed to facilitate the senior managementsupport and commitment to implementing Australi a’s new social welfare informationsystems?a. Assigning employees to a talent bank, eliminating traditional employment positionsb. Bringing a business perspective to the IT challengec. Creation of an executive task force to discover and promote opportunities of ITd. Creating an efficient, and cost-saving IT solutionAnswer: c Difficulty: Medium Reference: p. 383(Evaluation in terms of assess, compare)54.The oldest method for building information systems is the:a. Component-based developmentb. Prototypingc. Object-oriented developmentd. Systems development lifecycleAnswer: d Difficulty: Easy Reference: p. 38455.In the traditional systems development lifecycle, end users:a.are important and ongoing members of the team from the original analysis phasethrough maintenance.b.are important only in the testing phases.c.have no input.d.a re limited to providing information requirements and reviewing the technical staff’swork.Answer: d Difficulty: Easy Reference: pp. 38456.When systems are created rapidly, without a formal development methodology:a.end users can take over the work of IT specialists.b.the organization quickly outgrows the new system.c.hardware, software, and quality standards are less important.d.testing and documentation may be inadequate.Answer: d Difficulty: Easy Reference: p. 38557.(Synthesize)As a technical project manager you have decided to propose implementing a prototyping methodology for a small Web-based design project. What is the order of steps you will follow in this project?a.Develop the prototype; use the prototype; revise and enhance the prototypeb.Identify user requirements, develop the prototype, use the prototype, revise andenhance the prototypec.Define the requirements, develop solutions, select the best prototype, and implementthe prototyped.Define the requirements, develop the prototype, revise and enhance the prototypeAnswer: b Difficulty: Medium Reference: p. 385(Synthesize in terms of arrange, compose)58.(Analysis)Marriott’s new information syste ms can be categorized as:a.DSS.b.KMS.c.MIS.d.ESS.Answer: a Difficulty: Medium Reference: p. 386(Analysis in terms of categorize)59.(Evaluation)Based on your reading of the Marriott case study, what was the primary business value of their new revenue management system?a.More efficient analysis of room ratesb.Higher room occupancy at highest rates possiblec.Greater customer intimacyd.Greater intimacy with individual Marriot property ownersAnswer: b Difficulty: Easy Reference: p. 386(Evaluation in terms of compare, choose)60.Management should control the development of end-user applications by:a.developing a formal development methodology.b.requiring cost justification for end-user IS projects.c.establishing standards for user-developed applications.d.both b and c.Answer: d Difficulty: Hard Reference: p. 38761.Fourth-generation tools cannot replace conventional development tools because:a.they cannot handle large numbers of transactions or extensive procedural logic.b.they are not designed to integrate with legacy systems.c.they do not incorporate methods for documentation.d.they do not incorporate methods for testing.Answer: a Difficulty: Hard Reference: p. 38762.If an organization’s requirements conflict with the software package chosen and thepackage cannot be customized, the organization will have to:a.change its procedures.b.outsource the development of the system.c.redesign the RFP.d.change the evaluation process.Answer: a Difficulty: Easy Reference: p. 38863.“Hidden costs” such as _____________________ can easily undercut anticipatedbenefits from outsourcing.a.monitoring vendors to make sure they often are fulfilling their contractualobligationsb.transitioning to a new vendorc.identifying and evaluating vendors of information technology servicesd.a, b, and cAnswer: d Difficulty: Easy Reference: p. 388 64.The process of creating workable information systems in a very short period of time iscalled:a. RAD.b. JAD.c. Prototyping.d. End-user development.Answer: a Difficulty: Easy Reference: p. 389 65.This type of systems development is characterized by significantly speeding up thedesign phase and the generation of information requirements and involving users at an intense level.a. RADb. JADc. Prototypingd. End-user developmentAnswer: b Difficulty: Easy Reference: p. 390 66.The primary tool for representing a system’s component processes and the flow of databetween them is the:a. data dictionary.b. process specifications diagram.c. user documentation.d. data flow diagram.Answer: d Difficulty: Easy Reference: p. 39067.To show each level of a system’s design, it’s relationship to other levels, and its place inthe overall design structure, structured methodologies use:a.structure charts.b.gantt charts and PERT.c.process specifications diagrams.d.data flow diagrams.Answer: a Difficulty: Medium Reference: p. 39168.An entire information system is broken down into its subsystems by using:a.high-level data flow diagrams.b.low-level data flow diagrams.c.process specifications.d.structured diagrams.Answer: a Difficulty: Medium Reference: p. 39169.(Analysis)In an object-oriented development framework for a university, how would the classesDegree, Mathematics, and Physics be related?a.Degree would be a sister class to Mathematics and Physicsb.Degree is a superclass to Mathematics and Physicsc.Mathematics and Physics would be ancestors to Degreed.Degree would be a subclass to Mathematics and PhysicsAnswer: b Difficulty: Medium Reference: p. 392(Analysis in terms of categorize)70.Object-oriented modeling is based on the concepts of:a.objects and relationships.b.classes and objects.c.class and inheritance.d.objects and inheritance.Answer: c Difficulty: Medium Reference: p. 39271.Object-oriented development could potentially reduce the time and cost of writingsoftware because:a.object-oriented programming requires less training.b.iterative prototyping is not required.c.objects are reusable.d. a single user interface object can be used for the entire application.Answer: c Difficulty: Easy Reference: p. 39272.Groups of objects are assembled into software components for common functions, whichcan be combined into large-scale business applications, in this type of softwaredevelopment:a.object-oriented development.ponent-based development.c.structured methodologies.d.RAD.Answer: b Difficulty: Easy Reference: p. 393pared to the use of proprietary components, Web services promise to be lessexpensive and less difficult to implement because of:a.their ability to integrate seamlessly with legacy systems.b.the use of universal standards.c.the ubiquity of the Internet.d.the ability to reuse Web services components.Answer: b Difficulty: Easy Reference: p. 39374.(Analysis)The difficulties with Comair’s information system illustrate the effect of which common software development problem?a. Inadequate risk assessmentb. Unsuccessful change managementc. Poor user acceptanced. Inadequate information requirementsAnswer: a Difficulty: Medium Reference: p. 399(Analysis in terms of categorize)75.(Synthesis)You are an IT project manager for an advertising firm. The firm wishes to create anonline survey tool that will be used to survey focus group reactions to products indevelopment. The most important consideration for the firm is being able to offer thetool as soon as possible as a new corporate service. However, you know that many of thesenior managers that are business owners of this project have difficulty in understandingtechnical or software development issues, and are likely to change their requirementsduring the course of development. What development method would be most successfulfor this project?a.RADb.JADc.End-user developmentd.PrototypingAnswer: d Difficulty: Medium Reference: p.(Synthesis in terms of compose, formulate, manage)Fill in the Blanks76. A systems analysis includes a(n) feasibility study that is used to determine whether thesolution is achievable, from a financial, technical, and organizational standpoint.Difficulty: Medium Reference: p. 371rmation requirements contain a detailed statement of the information needs that a newsystem must satisfy; identifies who needs what information, and when, where, and how theinformation is needed.Difficulty: Medium Reference: p. 37178.A(n) systems design is the model or blueprint for an information system solution and consistsof all the specifications that will deliver the functions identified during systems analysis.Difficulty: Medium Reference: p. 37279.Testing is the exhaustive and thorough process that determines whether the system producesthe desired results under known conditions.Difficulty: Easy Reference: p. 37480.A(n) test plan includes all the preparations for the series of tests to be performed on thesystem.Difficulty: Easy Reference: p. 37481.Conversion is the process of changing from the old system to the new system.Difficulty: Easy Reference: p. 37482.Documentation describes how an information system works from both the technical and theend-user standpoints.Difficulty: Easy Reference: p. 37483.The conversion strategy in which the old and new systems are run concurrently is called a(n)parallel strategy.Difficulty: Medium Reference: p. 37584.Higher customer satisfaction is an example of a(n) intangible benefit.Difficulty: Medium Reference: p. 37685.Tangible benefits are those than can be quantified and assigned a monetary value.Difficulty: Easy Reference: p. 37686.Intangible benefits are those than are not easily quantified.Difficulty: Easy Reference: p. 37687.In portfolio analysis, low benefit, high risk systems should be avoided.Difficulty: Medium Reference: p. 37888.A(n) portfolio analysisDifficulty: Medium Reference: p. 37889.A(n) scoring model is a quick method for deciding among alternative systems based on asystem of ratings for selected objectives.Difficulty: Medium Reference: p. 37890.A(n) user interface is the portion of a system with which end users interact.Difficulty: Easy Reference: p. 37991.A(n) change agent is the individual who acts as the catalyst to ensure successful adaptationto a new system or innovation.Difficulty: Medium Reference: p. 37992.A(n) user-designer communications gap occurs when there is a difference in background,interests and priorities that impede communication and problem solving among users and IS specialists.Difficulty: Medium Reference: p. 38093.Ergonomics is the interaction of people and machines in the work environment, includingthe design of jobs, health issues, and the end-user interface of information systems.Difficulty: Medium Reference: p. 38194.The systems lifecycle is a traditional methodology for developing an information system thatpartitions the systems development process into formal stages that must be completedsequentially.Difficulty: Easy Reference: p. 38495.A(n) prototype is the preliminary working version of an information system.Difficulty: Easy Reference: p. 38496.Prototyping is the process of building an experimental system quickly and cheaply fordemonstration and evaluation.Difficulty: Easy Reference: p. 38497.End-user development is the development of information systems by end-users with little orno formal assistance from technical specialists.Difficulty: Easy Reference: p. 38798.A(n) Request for Proposal (RFP) is a detailed list of questions submitted to external vendorsto determine how well they meet the organization’s specific requirements.Difficulty: Easy Reference: p. 38799.Customization is the modification of a software package to meet the organization’s uniquerequirements without destroying the package software’s integrity.Difficulty: Easy Reference: p. 388100.Outsourcing is the practice of contracting various operations to external vendors.Difficulty: Easy Reference: p. 388101.Rapid application development is a process for developing systems in a very short time by using prototyping, automatic program code generation, and close teamwork among users and systems specialists.Difficulty: Easy Reference: p. 389102.Joint application design is a process used to accelerate the generation of information requirements by having end-users and information system specialists work together inintensive interactive design sessions.Difficulty: Easy Reference: p. 390103. A data flow diagram represents a system’s component processes and the flow of data between them.Difficulty: Easy Reference: p. 390104.Process specifications describe the transformation occurring within the lowest level of the data flow diagrams. They express the logic of each process.Difficulty: Easy Reference: p. 391105.In structured methodology, the structure chart is a top-down chart, showing each level of design, it relationship to other levels, and its place in the overall design structure.Difficulty: Easy Reference: p. 391106.Object-oriented development uses the object as the basic unit of system analysis and design.Difficulty: Easy Reference: p. 391puter-aided software (systems) engineering (CASE) provides software tools to automate the methodologies to reduce the amount of repetitive work in systems development.Difficulty: Medium Reference: p 393108.Web services loosely coupled, reusable software components based on extensible markup language (XML) and other open protocols and standards that enable one application tocommunicate with another with no custom programming required.Difficulty: Medium Reference: p 393Essay Questions109. What is the purpose of systems analysis? What does the systems analyst do to achieve these goals?It consists of defining the problem, identifying its causes, specifying the solution, andidentifying the information requirements that must be met by a system solution.The system analyst creates a road map of the existing organization and systems, identifyingthe primary owners and users of data in the organization. From this organizational analysis,the systems analyst details the problems of existing systems. By examining documents, workpapers, and procedures; observing system operations; and interviewing key users of thesystems, the analyst can identify the problem areas and objectives a solution would achieve.Often the solution requires building a new information system or improving an existing one.The systems analysis itself would include a feasibility study to determine whether thesolution suggested would be achievable from a financial, technical, and organizationalstandpoint.110.List and describe at least nine factors considered in the design specifications for a new system. Give at least two examples for each one.•Output – medium, content, timing•Input – origins, flow, data entry•User interface – simplicity, efficiency, logic, feedback, errors•Database design – logical data model, volume and speed requirements,organization and design, record specifications•Processing – computations, program modules, required reports, timing ofoutputs•Manual procedures – what activities, who performs them, when, how, where•Controls – input controls, processing controls, output controls, proceduralcontrols•Security – access controls, catastrophe plans, audit trails•Documentation – operations documentation, systems documents, userdocumentation•Conversion – transfer files, initiate procedures, select testing method, cutover to new system•Training – select training techniques, develop training modules, identifytraining facilities•Organizational changes – task redesign, job design, process design,organization structure design, reporting relationships。

Chapter 5Answers to Discussion Questions:1. A DBMS has three capabilities: 1) data definition is the capability to specify thestructure of the content of the data. It’s used to create database tables and define the characteristics of the fields in each table; 2) the data dictionary stores definitions of data elements and their characteristics; 3) the data manipulation language is used to add, change, delete, and retrieve data in the database. Data dictionaries are important because they are a lasting source of information about each data element that helps ensure the credibility and quality of data. Dictionaries for large corporate databases should include information about usage, ownership, authorization, security, business functions, programs, and reports that use each data element.2.Data warehouses and data marts store vast amounts of data available for analysis ofcustomers, suppliers, business partners, and employees. If users analyze these data to see new patterns, relationships, and insights they can make better business decisions and improve a business’s competitive strategies. The tools available for businessintelligence include database query software, multidimensional data analysis, anddata mining.3.Web browsers are easier to use than most database query languages for accessing andcompiling information. An organization can build a Web-based “front-end” to the database without having to rework the database structure itself. No special software for users, other than a browser program, is necessary for accessing databases attached to a Web site.4. A data mart is a small group of data, or subset, extracted from a larger data warehouse.It’s easier and cheaper to sort through a small data mart than to sort through the entire database of a warehouse. An organization can create a data mart focused on a portion of its data for specific purposes, instead of the entire database.5.Managers should focus on three issues regarding data resources: information policies,data administration, and data quality. Information policies are important management tools because they specify rules for sharing, disseminating, acquiring, standardizing, classifying, and inventorying information. Data administration is responsible forspecific policies and procedures through which data can be managed as anorganizational resource. Data quality audits can identify problems with data quality and help rectify errors in the database before they create even more managementproblems.。

《管理信息系统》考试题库及答案(三)一、选择题（每题2分，共20分）1. 以下哪个不属于管理信息系统的基本功能？A. 数据采集B. 数据存储C. 数据传输D. 数据删除答案：D2. 以下哪个不属于管理信息系统的分类？A. 操作层信息系统B. 战略层信息系统C. 知识层信息系统D. 中层信息系统答案：D3. 以下哪个不是管理信息系统的关键成功因素？A. 组织结构B. 技术支持C. 管理水平D. 人力资源答案：D4. 以下哪个不属于管理信息系统的开发方法？A. 结构化方法B. 面向对象方法C. 原型方法D. 模块化方法答案：D5. 以下哪个不属于管理信息系统的评价内容？A. 系统性能B. 系统安全性C. 系统可靠性D. 系统美观度答案：D6. 以下哪个不属于管理信息系统的应用领域？A. 企业资源计划（ERP）B. 客户关系管理（CRM）C. 供应链管理（SCM）D. 数据挖掘答案：D7. 以下哪个不是管理信息系统的关键特性？A. 实时性B. 可靠性C. 安全性D. 灵活性答案：D8. 以下哪个不属于管理信息系统的实施步骤？A. 需求分析B. 系统设计C. 系统实施D. 系统验收答案：D9. 以下哪个不是管理信息系统的维护内容？A. 硬件维护B. 软件维护C. 数据维护D. 用户培训答案：D10. 以下哪个不属于管理信息系统的安全性措施？A. 数据加密B. 身份认证C. 访问控制D. 数据备份答案：C二、填空题（每题2分，共20分）1. 管理信息系统的主要目的是提高组织的______和______。

答案：效率、效果2. 管理信息系统按照应用层次可分为______、______和______。

答案：操作层信息系统、管理层信息系统、战略层信息系统3. 管理信息系统的开发方法包括______、______和______。

答案：结构化方法、面向对象方法、原型方法4. 管理信息系统的评价内容包括______、______、______和______。

管理信息系统试题(含答案)一、选择题（每题2分，共20分）1. 以下哪项不是管理信息系统的基本功能？A. 数据收集B. 数据存储C. 数据传输D. 数据删除答案：D2. 管理信息系统的目的是实现组织内部信息的有效管理和利用，以下哪项不是其目标？A. 提高工作效率B. 降低管理成本C. 提高信息质量D. 减少员工数量答案：D3. 以下哪种信息不属于管理信息系统的输入信息？A. 外部信息B. 组织内部信息C. 员工个人信息D. 系统运行状态信息答案：C4. 以下哪种信息处理方式不属于管理信息系统的特点？A. 实时处理B. 批量处理C. 离线处理D. 分布式处理答案：C5. 以下哪个不是管理信息系统的关键技术？A. 数据库技术B. 计算机网络技术C. 人工智能技术D. 会计核算技术答案：D二、填空题（每题2分，共20分）6. 管理信息系统的主要组成部分有：______、______、______和______。

答案：硬件系统、软件系统、数据库系统、人员7. 管理信息系统的开发方法包括：______、______、______和______。

答案：生命周期法、原型法、面向对象法、敏捷开发法8. 管理信息系统的数据管理方式有：______、______和______。

答案：文件管理、数据库管理、分布式管理9. 管理信息系统的安全措施包括：______、______、______和______。

答案：防火墙、数据加密、用户认证、权限控制10. 管理信息系统的评价标准有：______、______、______和______。

答案：系统性能、系统稳定性、系统可维护性、系统可用性三、判断题（每题2分，共20分）11. 管理信息系统的目的是为了提高组织内部信息的共享和利用效率。

（）答案：正确12. 管理信息系统的开发过程中，需求分析阶段是最重要的阶段。

（）答案：错误13. 管理信息系统的硬件系统包括计算机硬件、网络设备等。

Chapter 8Answers to Discussion Questions:1.Enterprise software uses predefines processes that require a business to adapt itself tothe software. The processes have been created by the software manufacturer based on industry-proven best practices. The processes are difficult to modify because the software is so complex. Any changes to one area make disable or distort another process in a different area.rmation about the demand for a product may be distorted between suppliers andbusinesses. Each entity in the supply chain alters its decisions about product demand and could cause an over- or under-supply of products. By providing immediate and accurate information up and down the supply chain, all partners can adjust theirsourcing, manufacturing, and distribution plans.3.Push-based supply models depend on the forecasts or best guesses of demand forproducts and are pushed to the customer by the manufacturer. Pull-based supplymodels are customer-driven and depend on actual customer orders or purchasesbefore the manufacturer commits to building the product or providing the service.See Figure 8-5 in the text.4.Operational CRM are customer-facing applications, such as sales force automation,call center and customer service support, and marketing automation. Analytical CRM systems analyze customer data to provide information for improving businessperformance. Managers and executives use analytical CRM systems in conjunction with online analytical processing, data mining, and other data analysis techniques to create a total picture of the customer.。

Chapter 10Answers to Discussion Questions:1.MIS are used for structured decisions with reports based on routine flows of data.DSS are used for semi-structured or unstructured decisions and focus on specificdecisions or classes of decisions. DSS are better for executive decision makingbecause executives’ questions and problems are unstructured and rely on external environmental information as well as internal data.2.ESS must be flexible and easy to use because executives don’t have a lot of time orinclination to learn complex, difficult systems. The system must be as fluid as the information that is gathered. The system must allow executives to scout out problems and new opportunities, and to keep an eye on the competition. Rigid, difficultsystems may not allow that to happen.3.Structured knowledge systems were the first attempts at collecting enterprise-wideknowledge from text documents and reports. Semistructured knowledge systems piggybacked off the earlier systems by gathering knowledge from non-traditional communications such as email, chatrooms, voice mail, and instant messaging.Semistructured knowledge systems are sometimes called digital asset management system and incorporate a wider range of information than is available in structured knowledge systems.4.Expert systems require people to input all decision-making rules into the rule base. Aknowledge engineer pulls information from various sources and fits it into the expert system. A neural network builds upon a base of information and continually learns by itself. Very little human intervention is required for the neural network’sknowledge base to grow.5.Intelligent agents can be used as shopping agents on the Internet. They can also beused to ferret out information in less time than it would take a person to find theinformation.。

《管理信息系统》试题及答案一、选择题（每题2分，共20分）1. 以下哪项不属于管理信息系统的基本功能？A. 数据收集与输入B. 数据存储与检索C. 数据处理D. 数据娱乐答案：D2. 管理信息系统的目的是为了实现以下哪个方面的最优化？A. 组织结构B. 生产过程C. 经营管理D. 技术研发答案：C3. 以下哪个不属于管理信息系统的类型？A. 事务处理系统B. 管理报告系统C. 决策支持系统D. 数据库管理系统答案：D4. 在管理信息系统中，以下哪个层次的信息需求最为复杂？A. 战略层B. 管理层C. 操作层D. 技术层答案：A5. 以下哪个不是管理信息系统的技术支撑？A. 计算机技术B. 通信技术C. 数据库技术D. 网络技术答案：D6. 管理信息系统的生命周期包括以下哪个阶段？A. 系统分析B. 系统设计C. 系统实施D. 所有以上选项答案：D7. 以下哪个不属于管理信息系统的关键成功因素？A. 领导支持B. 技术水平C. 组织文化D. 项目资金答案：C8. 在管理信息系统中，以下哪个属于数据挖掘技术？A. 关联规则挖掘B. 神经网络C. 决策树D. 所有以上选项答案：D9. 以下哪个不属于管理信息系统的安全措施？A. 数据加密B. 访问控制C. 备份与恢复D. 网络隔离答案：D10. 以下哪个不是管理信息系统的实施策略？A. 逐步实施B. 一体化实施C. 分阶段实施D. 跳跃式实施答案：D二、填空题（每题2分，共20分）1. 管理信息系统的目的是实现组织内部信息流的合理化，提高______。

答案：经营管理效率2. 管理信息系统的基本功能包括：数据收集与输入、数据存储与检索、数据处理、信息______。

答案：输出3. 管理信息系统可分为三个层次：战略层、管理层和______。

答案：操作层4. 管理信息系统的技术支撑包括计算机技术、通信技术、数据库技术和______。

答案：网络技术5. 管理信息系统的生命周期包括系统分析、系统设计、系统实施和______。

Chapter 9Answers to Discussion Questions:1.Ubiquity refers to the constant availability of e-commerce 24/7, 365 days a yearanywhere a computing device is available. Traditional retailing efforts are limited in hours and to a specific geographical location. E-commerce is conducted using open standard, universally accepted technologies making it easy to learn and use for both sellers and buyers. Information richness refers to the complexity and content amessage. E-commerce enjoys information richness not available in traditionalmarkets.2.The Internet shrinks information asymmetry and tips the balance of scale in favor ofconsumers. Access to information about products and services is faster and easier to obtain about pricing which favors consumers. Sellers can no longer restrict access to basic pricing information. Consumers can compare sellers and obtain lower prices through e-commerce. would be a horizontal B2B exchange. Businesses could lower their costsof using the services, such as legal and financial, by not having to find and hire some of the service providers that has partnered with. Businesses could also have easier access to the services using the Web site on their own time.4.Answers rely on the particular Web site chosen but should include references to howrichness of information opens up new opportunities for both the business andconsumer. References to the reach of the Web site should include information about how the Web site allows the business to expand their customer base that maypreviously have been limited by geographic restrictions.5.Answers should reference Table 9-7 and include digital credit card payment systems,digital wallets, accumulated balance digital payment systems, stored value payment systems, digital cash, peer-to-peer payment systems, digital checking, and electronic billing presentment and payment systems.。