install SEP 11.0 on Windows 7
- 格式：doc
- 大小：38.50 KB
- 文档页数：2
Installer Information - "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot." when trying to install SEP 11.0 on Windows 7
Question/Issue:
How can Symantec Endpoint Protection be installed when the installer presents this message?
Symptoms:
If I try to reinstall Symantec Endpoint Protection Client (SEP 11) on Windows 7 a popup message appears "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot. Please reboot the system and rerun the installation."
Solution:
WARNING: We strongly recommend that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified. Read the document How to back up the Windows registry for instructions.
To solve this issue, follow one of the options below:
Primary Solution:
1.In the registry, navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\
2.Back up the registry key.
3. Delete the PendingFileRenameOperations registry value from the right pane.
4. Install the software without restarting the computer first (Restarting the computer may
result in the registry key being placed back in the registry before installation.)
5. Restore the registry key from the backup location.
Note: If you do not find the PendingFileRenameOperations registry value in the location above, this error message can be generated if the PendingFileRenameOperations registry value exists in the following location(s):
HKEY_LOCAL_MACHINE\SYSTEM\CurrentSetXXX\Control\SessionManager\
Secondary Solution:
1. Look at the registry value to see what applications are pending.
2. In the registry, navigate to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\PendingFil eRenameOperations
3. Locate all entries with a status of "Pending."
4. Rename the value of that entry, placing a "2" on the end.
5. Restart the computer.
------------------------------------------------------------------------------------------------------------ 3.If
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate \Auto Update\RebootRequired exists, right-click on the RebootRequired registry key and choose Export.
4.Provide a different file name than in step 4 for the exported registry key and click Save
5.Delete RebootRequired sub-key
6.Install Symantec Endpoint Protection normally
7.Before rebooting, double-click on the .reg files created in Step 4 and 7 to merge the
previous PendingFileRenameOperations value and RebootRequired sub-key.。
