外贸开发客户邮件整个过程
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刚进公司一个月,操作外贸的阿里巴巴,如何去开发客户刚进公司一个月,操作外贸的阿里巴巴,如何去开发客户使用阿里巴巴开发客户技巧如下:1.最大程度完善所售产品信息,这样更能增加产品曝光率。
2.产品更新平率要高,每天更新一次最好。
3.分析每一封询盘,有针对性的回复。
先要明确客户所需要得到的信息:价格,产品详情或是其他。
4.定期跟踪回复过的询盘。
5.针对已经成交的客户,需定期给客户发送邮件,比如新产品的推出,价格的变动,询问客户对产品的使用情况等。
阿里巴巴外贸后台如何操作?是跟内贸差不多的,但是相比更加简介你可以打开外贸平台用,用浏览器上的有道翻译,来翻译整个页面阿里巴巴,如何操作寻找境外客户1,目前阿里针对国外客户有2点,阿里国际站出口通和速卖通,具体可搜索下;2,在阿里与国外客户洽谈,需要懂得外贸流程、外语和最好外贸经验的人;满意请采纳,有疑问留言,加油。
公司有付费的阿里巴巴平台,怎么充分利用来开发客户?、最好是买一下关键词,因为阿里上的供应商太多了,排不到前面付费也是浪费;图片要有足够的吸引力,要有脱颖而出的效果,才能吸引点击!另外,保持长时间在线,随时能找得到人!最重要的是做人要厚道,让客人信任你,所以人品很重要!如何去阿里巴巴做客服阿里巴巴的哪里不叫客服叫小二,别看小看小二这个职位,最起码你的文凭要是大专以上,阿里巴巴一般都是校园招聘的,低于大专的,就看你的本事了,你能把死的说成活的,业务社交能力极强,你也是可以进的。
外贸新手如何挖掘客户?阿里巴巴上的行吗可以,阿里巴巴最适合练新手了,通过上传产品了解自己产品,客户也是五花八门什么问题都有,总起来说,虽然单子都不大,但是对于学习很有帮助。
比如有些外贸公司会提供阿里巴巴操作平台,具体怎么操作外贸公司本身就做了阿里巴巴平台服务,他们只是把你的产品挂上去而已我刚进一家公司,要求操作国际站的阿里巴巴,可是没做过,求救啊·······没有那么难的,但是最核心的你还是要通过阿里巴巴来接到客户的单子,这才是重要的,而且阿里巴巴国际站的投入远不止一点,需要很大的投入的,你是什么公司,是工厂还是外贸公司,这个需要区别对待。
一笔外贸订单的顺利成交和完成需要经过非常多的细节沟通,包括从最初给潜在客户发送开发信或回复询盘,到最终客户收到货物后的售后跟进和维护。
整个外贸业务流程中的每一个细节都需要外贸业务人员能够准确、及时的和国外客户进行有效沟通,只有这样才能确保每一笔外贸订单的高质量交付以及后续客户的持续返单。
以下是30个外贸业务员常用邮件模板-完整流程:你可以根据自己的行业、公司、产品情况以及自身的经验判断进行调整和完善,做出一套适用于自己的邮件模板,从而让你在以后每一次与客户进行邮件沟通的时候都能够高效省时,最大程度上提升你的客户开发跟进工作的整体效率和效果。
外贸开发信(1)Dear John Smith,This is Lily Lee from [ABC Company]. We're a company that specializes in [choose either your primary vertical or a vertical you have experience in] to [insert a typical challenge you help clients face].I'm wondering if you might be open to an initial conversation to gauge a fit?We've worked with companies like [insert 2-3 clients here relative to the vertical] to [insert a typical client goal].If you have a minute or two to learn more about us, you can visit our XXX here at [site-link]. If I don't hear from you, I will reach out to you via phone later in the week.Thank you.Best regards,Lily Lee外贸开发信(2)I hope this email finds you well!I wanted to reach out because [explain how you got their contact information and how you relate to them: talked to a colleague on linkedin, saw your company online, etc.].Our company has a new [Product or Service] that will help your company [One sentence pitch of benefits]. We do this by:Benefit/feature 1Benefit/feature 2Benefit/feature 3Let's explore how our [name of your product] can specifically help your business. Are you available for a quick call [time and date]?Best regards,Lily Lee外贸开发信(3)Dear John Smith,We are the main manufacturer of A product, B product and some other related product here in China, our product have been exported to [Country name] market for many years. For more details about our company and our products, please kindly take a visit to our XXX at.For your reference, I have attached our product catalogue here in this mail, please kindly take a view of it.In case you have any interest or inquiry, please feel free to let us know.Sincerely,Lily Lee外贸开发信(4)Dear John Smith,My name is [your name] and I head up business development efforts with [your company name].I am taking an educated stab in the dark here, however based on your online profile, you appear to be an appropriate person to connect with ... or might at least point me in the right direction.I’d like to speak with someone in your company who is responsible for handling something that's relevant to my product.If that’s you, are you open to a 15 minute call on [time and date] to discuss ways that our produ ct can specifically help your business? If not you, can you please put me in touch with the right person?I appreciate the help!Best regards,Lily Lee客户跟进邮件(1)Dear John Smith,Quickly following up on my email from yesterday. I tried to call you, but was unable to connect. Hoping to set up a call to introduce my company, [ABC Company]. Do you have 10 minutes anytime early next week that would work?While I have you, I thought you might find some interest in our cooperation with [client name]. We helped them [achieve goal] resulting in [ideally you have a % to use here, but any meaningful result will suffice]. You can read the whole story here: [Provide case study link.]As a reminder, we're a [Outline the main business] company, expert (or specializing) in the [Describe more spcifically] category. We've worked with [name 2-3 clients] in your country, and help many others to [achieve goal].Lily Lee客户跟进邮件(2)Dear John Smith,As I've gotten to know your company better, I've come to believe that our company aligns well with both your company's immediate needs and ultimate goals.We can offer [product or service] that will allow you to [solve specific problems they're facing]. We use different tactics than our competitors, including [differentiators from other companies in your space].We've consistently been recognized for our exceptional product quality and service, like [specific accomplishments you can reference]. We were able to help one of our customers [reference a specific, relevant customer story].Given how well our [product or service] suits your needs, I think we could do some great work together.[Engaging question to wrap things up]?Best regards,Lily Lee客户跟进邮件(3)Dear John Smith,Hope you had a good weekend (been well, etc.).Not sure if you've been really slammed or you've decided to hold off for now, but I wanted to see if you might have any feedback on our proposal?I also thought you might have some interest in a recent post on [a post specific to the prospect's category, or if you don't have one, a category-specific, third-party article]. You can read it here: [link].Look forward to hearing from you.Best regards,Lily Lee客户跟进邮件(4)Dear John Smith,I've tried to reach out a few times now without a reply. Usually when this happens, it means my offer is not a priority right now. Is it safe for me to assume that's the case here?If it is, I won't bother you anymore. If you'd rather I follow up in a month or two when you have more bandwidth, I'm happy to do that as well.Thanks for your time.Best regards,Lily Lee询盘回复(产品信息较为明确)Dear John Smith,Thanks for your below inquiry.This is Lily Lee, the sales manager of ABC Company. [Product name] is our main product, and our productAs per your request, we'd like to give you our quotation for the [Product name] as below. I am also attaching the formal Quotation List with more details in this mail, please kindly take a view of the attached file.[Quotation]Looking forward to hearing from you soon.Sincerely,Lily Lee询盘回复(产品信息不太明确)Dear John Smith,Thanks for your below inquiry.We are a professional manufacturer of [Product name] here in China, our product have been exported to [Country name] market for many years. For more details, please take a visit to our XXX.In order to give you our offer precisely, could you please let us know the below information:1. Which product do you need?2. What is your quantity demand?3. Do you have any specific requirement about the product?4. Do you need us to give you the quotation with freight charge? If yes,please let us know the name of your destination port.Looking forward to hearing from you soon.询盘回复(要求提供产品目录)Dear John Smith,Thank you for your interest in our [Product name].We are excited to hear from you. In response to your enquiry, please find attached to this email our product catalogue.We hope the information provided in it answers your query. However, please do not hesitate to contact us for further clarification if need be.We look forward to your patronage.Best regards,Lily Lee报价跟进邮件(1)Dear John,In order to enable you have a better understanding about our product, I have attached some pictures of our product here in this mail, please kindly take a view of it.Please note that the pictures attached here are for your reference only, we will make the production strictly according to your specific requirement.Looking forward to hearing from you.Sincerely,报价跟进邮件(2)Dear John,For your further reference, I am attaching the Specification Date Sheet of our [Product name] here in this mail, please take a view of the attached file.Hope these information will be helpful for you.Sincerely,Lily客户下单前讨价还价的回复(不能降价)Dear John,Thanks for your email.You know, except for giving you our lowest possible price, we need to use the best material to guarantee the quality of the product, we are a company focusing on long term cooperation instead of doing one time business, we need to give you and your client the best quality product with the best material. The price we quoted for you are already our bottom price, we can’t compromise on the the quality of material, and we are unable to reduce the price now.But, if you can increase the quantity to one 40′HQ, the unit logistic cost will be lower, and we will be able to give you 1% discount. Enclosed please find the PI for both one 20′GP and one 40′HQ. Please compare the difference and let us know your decision.By the way, because of the Chinese New Year holiday, our factory will stop working from 8th Feb –5th March. If your deposit could be made within this week, we will do our best to make the delivery before our new year holiday, although it is quite a difficult job. If you are going to place the order later on, most probably the shipment could only be made when we get back to work from the new year holiday, that will be in the middle of March.Sincerely,Lily客户下单前讨价还价的回复(适当降价)Dear John,Thanks for your fast reply.We do appreciate your efforts on this tender, we hope you can win it and we will spare no efforts to assist you to win this tender.You know, except for giving you our lowest possible price to win this order, we need to use the best material to guarantee the quality of the product. We are a company focusing on long term cooperation instead of doing one time business, we need to give you and your client the best quality product with the best material. Therefore, we can’t compromise on the material, and it will be very difficult for us to reduce the price.But considering this is a tender and in order to start our cooperation from now on, we’d like to give you our “cost price” and leave no profit m argin in our side to assist you win this tender. Attached please find our rock bottom quotation with “cost price”:We hope our efforts could help you win this tender, and hope to hear from you soon!Sincerely,Lily客户确认订单让发形式发票Dear John,Thanks for your order.By the way, do you need us to book the shipment for you? If yes, please kindly let me know the name of your destination port, we will check the freight cost for you.Looking forward to hearing from you soon!Sincerely,Lily客户收到形式发票说会安排支付定金,同时让报海运费Dear John,Thanks a lot for your efficient work.If possible, please kindly send us the bank slip once the deposit is made, so that we will be able to track the payment with our bank.As for the freight cost from China port to Hamburg, I will check it for you tomorrow morning immediately when we get back to office, because it is evening now here in China.Have a good day!Sincerely,Lily几天过后仍未收到客户订金,和客户沟通情况并报海运费Dear John,How are you today?We have checked the freight cost with our shipping agent this morning, currently the freight cost from China port to Hamburg is USD1,200/20′GPLooking forward to hearing from you soon.Sincerely,Lily客户说定金已付,并发来付款水单(凭证)Dear John,Thanks a lot for sending us the bank slip, we will check with our bank and let you know immediately once we receive it.Have a nice day!Sincerely,Lily通知预付款(定金)已收到,并询问相关装运信息Dear John,How are you today!Deposit received, thanks. We are arranging the production now, and will keep you updated about the progress.By the way, please let us know the below information for arranging the shipment later on.2.We will send Commercial Invoice, Packing List and B/L to you, what other documents do you need us to provide?3.Please let us know your receipt address for the shipping documents.Looking forward to hearing from you soon.Sincerely,Lily距离发货前两周告知客户预计发货时间,同时通知客户支付余款Dear John,Your order is expected to be ready for shipment around 20th Oct.Please kindly check and make the balance payment with the below details:Total $39,860.00Paid $3,200Balance $36,660.00Looking forward to hearing from you soon.Sincerely,Lily订舱后反馈订舱情况,告知客户预计装柜日期和ETD(预计开船日期)Dear John,I will send you the loading photos after the loading in factory, and will keep you updated about the shipment.Sincerely,Lily装柜当天发装柜照片给客户Dear John,The goods have been loaded into container today in our factory. Attached please find the loading photos.I will send you the shipping documents in my next mail.Sincerely,Lily装柜当天发议付单付草本给客户,并让其确认内容Dear John,Enclosed please find the draft copy of the shipping documents, please check and let me know if they are ok.Waiting for your information.Sincerely,LilyDear John,Due to the bad weather in the seaport, the shipment of [Invoice number] has been postponed to 19th July by the shipping company.Please kindly note this, and we will keep you updated about the shipment.Sincerely,Lily开船当天告知客户实际开船日期和预计到达日期(ETA),以及清关单据预计寄送日期Dear John,The shipment has been made on 28th October, and the ETA is 25th November.We are working on the shipping documents now, and they are expected to be sent to you on 2nd November.Sincerely,Lily清关文件寄出后告知客户快递单号和跟踪链接Dear John,The shipping documents has been sent to you by DHL today.You can track it with the waybill number [12345678] at [Link:]Lily网上跟踪单据是否签收,并和客户确认Dear John,Today I have tracked the shipping documents on DHL XXX and found that they have been signed by “Donald Trump”. Have you receive it?In case you have any questions, please let me know.Sincerely,Lily货物到港前一周,告知客户货物预计到港时间,提醒客户安排清关提货Dear John,How are you?The shipment are expected to arrive Hamburg port on 28th November(next monday), please kindly pay attention to its arrival and arrange the custom clearance.In case you have any questions, please feel free to let me know.Sincerely,Lily货物到港两周后,询问客户是否提到货,货物有无问题Have you received the goods?If you have any questions or problem with this shipment, please feel free to let us know.Sincerely,Lily上述模板仅供参考,具体应用在自己的工作中,还应该根据实际情况做对应调整,终极目的是帮助自己建立工作流程标准化作业。
首先我们应该了解货代开发邮件的目的。
货代开发邮件是指货代公司向潜在客户发送的一封邮件,目的是开拓新的客户资源,促进业务的发展。
邮件内容要清晰明了、诚恳、简洁,能够吸引客户的眼球,引起客户的兴趣,从而达到让客户了解公司业务、建立信任、最终选择公司合作的目的。
货代开发邮件应该包含哪些内容呢?1. 主题:货代开发邮件的主题应该简洁明了,能够吸引客户的兴趣,让客户一眼就能够了解邮件的重点内容。
主题应该突出公司的优势,能够让客户产生好奇心,愿意打开邮件继续了解。
2. 问候语:在邮件的开头,第一段应该包含礼貌的问候语,例如“尊敬的客户”,“您好”,“祝您一切顺利”等。
问候语要简洁、客气,给客户留下良好的第一印象。
3. 公司介绍:接下来应该简要介绍一下公司的背景、业务范围、优势特点等。
让客户能够对公司有一个初步的了解,对公司的实力和能力产生信任感。
4. 业务介绍:接着详细介绍公司的货代业务,包括海运、空运、陆运等业务范围,以及服务细节、优势、特色等。
要突出公司的专业性、可靠性、高效性,让客户对公司的业务有充分的了解。
5. 案例共享:可以适当在邮件中共享一些成功的案例,说明公司的业务能力和实力。
客户看到真实的案例,会对公司更加信任。
6. 亮点突出:邮件中要突出公司的核心竞争优势,例如:价格优势、服务优势、线路优势等。
让客户能够清晰地感受到公司与其他竞争对手的差异化优势。
7. 诚挚邀约:邮件的结尾要表达诚挚的邀约,邀请客户与公司进行面对面的交流,再次强调公司的专业性、诚信度,为合作铺平道路。
8. 结尾问候语:邮件的结尾还需要再次表达诚挚的问候和感谢,例如“祝生意兴隆”,“期待您的回复”,“诚挚邀约”等。
让客户感受到公司的热情和诚意。
货代开发邮件需要注意哪些问题?1. 邮件内容要简洁明了,不宜过长,避免客户产生审美疲劳。
2. 语言要规范,避免出现错别字、语法错误等,给客户留下专业的形象。
3. 邮件要个性化,根据客户的情况进行针对性的撰写,让客户感受到公司的关心和重视。
作为新人外贸业务员,由于新入行,没有客户积累,想要开单,其实是比较困难的,那么有没有一些捷径让新手业务员在开发客户的道路上,可以稍微轻松一些呢?今天,我们就来说说外贸业务员新手如何开发新客户如何快速搞定客户并出单:首先,外贸业务员要主动出击,通过各种渠道利用各种方法挖掘客户,这里介绍开发客户的一下几种渠道:别指望每天坐在电脑前发发邮件就能马上找到客户,你必须要扩大找客户的各种渠道和方法,例如通过skype、facebook、google、B2B平台、展会,广交会买家数据,或者是通过海关数据找客户。
同时你要有坚持力,你要有恒心和不开放成功绝不罢休的信念,只要你用心找了,总会得到意想不到的收获。
当然,要想做成外贸单子,展会肯定是最高效的,但是由于疫情,很多展会都延迟,并且展会的开发成本最高。
所以我们可以试试通过其他各种渠道方式去找客户或者让客户找你。
先说一下客户如何找到你,这是一种比较以逸待劳的有效方式,一般有如下几种方式:1.购买B2B网站的会员,这自然就是在办公室里坐收询盘的到来,这种办法最简单,但是花费却不小,而且平台里同行竞争很激烈。
2.购买相关搜索引擎的产品关键字排名,比如GOOGLE关键词排名,等等。
需要对你的产品做SEO的分析和规划,并有的放矢地选好关键字、定好价格,而且要求你的网站做得很专业。
但是这是很烧钱的方式,而且效果还是未知,不建议新手玩这个,一般也玩不起。
3.将你们的公司的产品信息,联系详细信息,网站网址都登到黄页性质的网站中,比他yahoo 等网站,但是效果很一般。
但是对你们网站得排名确实有很好得初进作用,有自己网站的朋友要多做这种链接。
4.购海关数据,这个效果也是非常好的,利用这种方式开发。
这也是见效快,投资少的好方式。
以上几种种重点推荐:参加广交会各种交易会,建立并SEO优化自己的网站坐等客户主动上门,和海关数据,这三种方式。
当然,如果考虑到性价比和投资成本的话,那肯定还是海关数据最适合。
韦博外贸英语开发客户电子邮件范文客户回复说暂时没有需求,怎么破?Dear Sam,Thanks a lot for your information.Do you mean you already have a good supplier, or actually you are open to a good alternative supplier, however you do not have a purchasing plan shortly? When we have new competitive development, do you want to be updated? Best regards,XXX客户定的老货号利润薄,怎么给他利润率高点的新货号?Dear Sebassi,Hope you have a good night!Attached please find the new PI with EGO blister and CE4 atomizer.May I ask you a question? Just curious :-)Except EGO and CE4, do you have a market for the twist and voltage ecigs?I am asking as these are becoming the mainstream of the USA market. Companies like VapeUSA and High Cigs launched these products years ago, and the sales volumes are big. Maybe they are worthy of your attention.Certainly you know your market much better than me :-)Best regards,XXX客户在电话中同意给出他的规格需求,可是一天后,却没有邮件过来,怎么追?Dear Neal,It is very nice talking with you on XXX.As talked on phone, will you please send me more information of your product needs? So I will work out a best price for you soon.Best regards,XXX客户询了一个产品,我不能做,该怎么回复客户?Dear Nancy,Thanks a lot for your enquiry.Unfortunately XXX product is out of our product range. However, I have a friend who is producing this item. His contact information is:XXXXXXXXXXXXPlease direct contact him. I will also ask him to quote you a most favorable price. When you have needs on XXXXX products, please remember, I can be of good help.Best regards,XXXX开发信--降低成本法Hi Dr. Don,Good morning!We are a candidate vendor for XXX company, currently we are serving XXXX,XXXX customers (先给2个大客户的名字,最好是同目标客户时同类的。
实用外贸邮件模板(开发篇到出货篇)外贸老司机,给大家分享多年外贸生涯中的邮件模板总结,希望对新手有所帮助。
开发篇一,针对新客户开发:个人评论:1.简短,客户一目了然,不回耽误客户时间阅读。
2.主题New Supplier吸引。
3.价格吸引,不管是真的还是假的,客户可能会联系。
4.免费样品和目录吸引。
一般客户对免费样品和目录会感兴趣的,发给对的人,基本上会回复。
主题Re: New Supplier Offer for XXX From XXXXX/ Name+DateDear XXXWe manufacture XXX products. I believe our price will be cheaper at least 10% than your current supplier for the same quality products.Free samples and E-catalog will be provided if needed.Email me or just call me directly to talk more. Thank you!Best RegardsXXXXXX开发篇二,针对联系过的老客户开发:个人评论:1.简短,可能感兴趣的产品加粗显示,不回耽误客户时间阅读。
2.主题New Offer吸引,3..免费样品吸引4. 新价格吸引(自己随便改改价格)Subject:Re: New Offer for XXX From XXXXX/ Name+DateDear XXX,Long time no your news. How are you doing these days? Hope everything goes quite well with you.Is there any inquiry about cloths, Gloves, Wrist/heel straps, Mat, Sticky mat, Chair, Tapes and some other Products ? We would like to send you free samples for most of our products. Kindly please contact us if you are interested in them.By the way, The price for some of products you inquiried was updated. Please email me back if you need to know the new price.Thanks in advance and have a nice day !Best RegardsXXXXXX不同的客户用不同的开发信,这两个是我用的最平凡的,也是最有效的。
处理询盘的流程和注意事项在外贸行业里游走许多年,流程化和步骤对于梳理外贸工作是十分必要的。
这里按照正常的回复流程整理了一个完整的询盘回复秘籍STEP1:识别卖家身份俗话说看什么人说什么话,这是做生意的战术!而海外买家中,有大买家,也有小买家,主要可分为工厂(原料采购)、贸易商、中间商、终端销售、资本货采购商、个人消费者和其它。
对于外贸新手而言,好不容易收到1条询盘,千万先从该询盘中获取有效信息,看清楚给你发询盘的人是个什么level的,什么类型的,对你绝对有利无害。
如果是个Manager,你就得注意了,身份不对等没事,关键人家Manager没空和你瞎扯淡,于是乎你的回复中至少得把人家要的信息给全了,而且最好能给足150%,把他没想到的部分也给上,比如人家问你price,你把shipping啥的都给上那就完美,Manager一高兴,好,订单就给你了。
STEP2:明确买家需求主要明确几点:第一先理解后报价:对买家的询盘做详细分析,勿急勿躁,快回复不一定能抓住买家的心只有优质回复才行。
第二不问已经告知的问题:仔细看询盘内容,千万不要再问对方已经告诉你的信息。
第三帮买家多走一步:换位思考,思考买家在什么场景问你这个问题,换做你,希望得到什么样的答复。
知己知彼百战百胜,如果说和买家的生意往来是一种战役,那么我们在回复询盘的时候千万要记得“看清询盘内容”,不要问买家已经在询盘中明确提到的问题。
这里给大家贴一些真实采购商在我们后台反馈的问题:It seems that sellers do not read the buying post carefully or choose to ignore requirements. I was spammed with offers which did not meet my requirements at all and I clearly described my requirements.【似乎卖家都不仔细看我的询盘,每天收到被杂七杂八的报价淹没却都没按照我要的回复】The replies are not even close to what I am requesting. I am angry about this.【回复根本不是我想要的,我很生气】You people pay no attention whatsoever as to what I requested. Nor do you reply to specific requests as per my recent e-mail to Bill Xu. You are about as useful as a cockroach in a kitchen【你们的人根本不关注我索要的是什么信息,你们就像厨房的蟑螂一样无用】The companies are not reading what I need correctly. Not even looking at my website I sent for clarification.【这些公司都不仔细看我写了什么,也从不看我的网站来明确我的意思】理解是沟通的基础,仔细看懂询盘的问题和需求比及时回复更重要。
外贸开发信范文中文(共7篇)20XX年即将画上圆满的句号,这一年是我人生的一个转折点。
由一名学生转型为社会人士,在机遇与挑战共存的竞争时代,我开始了自己的追梦生涯。
回顾这三个月与新起点同行的点滴,颇有感触,现将工作以来的感受和工作体会总结如下。
一、初入岗位我是今年6月份毕业的,刚迈出校门就直接来到了深圳。
出校门之前我还在迷茫,不知道要做什么工作,也没有给自己找到一个明确的定位。
我知道自己不是那种安贫乐道的,我要给自己顶下目标,并且努力奋斗。
因为在毕业之前,我也做过两份工作,一份是导购,一份是商务接待,由于各种原因没能继续坚持做下去。
直到9月份24日我有幸进入新起点这个大家庭,在公司领导和同事的帮助下,我在认识产品、熟悉产品、推广产品各方面的知识上有了很大的提高。
在这里我要感谢我的领导和同事们对我的点滴帮助。
初入外贸销售这个行业,我除了在学校里所学的外贸英语知识和国际贸易知识,缺乏实际经验,对于阿里巴巴国际推广平台的操作一点也不清楚。
首先第Y件事,我就是要熟悉公司产品。
因为公司人不多,初来乍到,怀揣着梦想的激情全心的投入学习中。
公司的产品目录,各项产品的特点、用途、市场情况……方方面面的学习我都得从零开始。
一个礼拜之后,我开始接触阿里巴巴后台管理,注册了一个制作员的子账号,负责产品的发布。
MSN、Skype、Trademanager,Email等国际交流工具随之而来成为我每天必备的工作。
此外我还自己创建了一个属于自己的阿里巴巴免费网站,在里面练习产品的发布,产品的推广,产品排名、关键词搜索和应用,速卖通交易等。
在外贸布易小姐的指导和帮助下,我渐渐掌握了发布产品信息,争取排名的技巧,慢慢开始了产品推广工作。
二、熟悉业务流程在逐渐接触国际贸易的过程中,我通过阿里巴巴平台免费版,收到了很多客户的订单(阿里巴巴的平台),可惜都是批量小的一些样品单,最终因为因现实支付方式不能通过支付宝而告终。
在10月伊始,经过半个月的产品熟悉,询盘回复,终于有位瑞典客户接收我们的付款方式,转账成功。
史上最全的外贸基本英文邮件模版外贸邮件的模版, 包括“开发信”、“请求建立商业关系”、“主动跟新买家建立联系”、“对新买家要求建立业务联系的回复”、“向老客户介绍公司新的产品信息”、“回复对某个产品的查询”、“无法提供对方查询中所要求的产品时”、“查询对方公司的产品”、“几种报盘”、“信用证相关”、“报价相关”,“放假通知”、“圣诞节祝福邮件”等模版.开发信模板(一)Company Name:Mailing Add:Tel.:Fax.:Email:Web.:Kind Attn.: Mr. Jack Wey-- General Manager (hope I would be the GM one day)Subject: XXXXX Cooperation/Dear Mr. Jack Wey[Your company] is the main [your product] manufacturer in China since 1968, our major clients are[those have very good reputation and renown companies in the field that have direct or indirect biz with your company, i.e. IBM,SONY .. ].We believe that you can rely on us as we provide you quite satisfactory service and products with best quality at most competitive price in the world. We are very happy if you do not hesitate to send us any of your inquiries and we will always give satisfactory services.Products: (product range)Standards: (product design standard, if any)Service: (product applicable field, function)Size: (don’t fuckingly tell your client you don’t know)Etc.Certificates: (certificates that your company got)Annual Sales Turnover: ( just list some number here,)Staff No.staff no of your company, if your company is big, if not, omit this point) Cover of Land list some number here)Looking forward to hearing from you at your convenience.Thanks & best regards,P.S. I am attaching our product catalogue/scope of service for your future reference in my following email to you, please kindly check.( please don’t send your product catalogue in the email, you are telling him here is showing your respect to him that you are sending good info to him,but not spam, therefore, you better send another email to your client with your product catalogue. Your client will check it if your products are of him/her interest)YOUR NAMEPOSITIONDEPARTMENTCOMPANY NAMEADDTELMOBILEFAXEMAILWEBDear all, I am jack wey, this above mentioned email for marketing is only one sample to your general potential clients, it would be revised accordingly to different clients.Kindly be informed that email marketing is mainly depending on your SET title, therefore pls try to improve TO SET THE TITLE OF YOUR EMAIL.(开发信的成功与否,跟开发信内容的大少无关,关键是你怎么把涉及到客户每一个利益、兴趣都说到,能连起来,他都会像继续看下去,要不我们还看电视连续剧干嘛?)邮件开发成功与否与以下几个方面有关(个人认为):(按主次顺序)1. 邮件标题(要是我,邮件标题一看就知道是推销的,I am sorry, please fuck off and stay in my trash box)2. 邮件内容是否吸引/对客户是否有效,有利可图;客户是否感兴趣.3. 所联系的人的职位和权利(Pls send to the RIGHT PERSON)4. 发信人日后沟通技巧,plus5. others以上的开发信只是针对任意一家公司,如果要想开发信更成功,你就得研究或者了解一下这个公司的情况再发。
原帖由cindywang1223于2010-4-30 08:45 发表好!我想问lz,我发的开发信,有人回了,可是回复之后就都没反应了。
我该怎么办?有几个回了两三次,大概就是问了些问题,然后就over了。
主要看对方怎么回,如果是一句no, thanks.那就算了。
如果真的有内容,而且里面是有些问题的,那就要争取,要想办法抓牢。
我的经验是,如果一个客人和我来来回回写了1个月email,我会觉得成交希望很大;如果和我写了3个月email讨论一个产品或一系列产品,我就有9成把握了;如果一个项目和我谈了半年,来来回回两百多封邮件了,那我想不做都不行了,客人会盯牢我的,订单就是时间问题了。
客人时间很宝贵,如果一个项目和你讨论几个月了,然后没下文了,然后再去和别的供应商又从头来起,再谈几个月?这不可能的!总之一句话,和客人沟通的回合越多,时间越长,拿下订单的可能性越大!!!嘿嘿,这样说吧,拖死他,拖到他不得不把订单下给你为止!关于你的问题,恐怕还要具体分析,我没有看到来回的邮件,不好妄作判断。
我想说的是,开发信能联系到客人,其实就已经成功了!客人还跟你讨论具体问题,那已经perfect了!!!接下来能否有进一步发展,就要各方面去把握了。
有可能客人有采购你的产品,但是他一直有主线供应商,只是随便问问,比较一下而已。
也有可能客人仅仅是有那么一点点兴趣,了解一下。
还有各种可能性。
我觉得,你首先要准确了解客人的身份,究竟是importer,还是distributor,还是retailer,针对不同的客人,你的侧重点应该是不一样的!!!原帖由emosandai于2010-4-30 11:15 发表楼主。
我们公司还没网站。
在写开发信的时候需不需要写上product list ,还有发了许多开发信出去。
收到一些读条。
但是没有回复。
这个要怎么办呢。
辛苦了lz.product list可写可不写,最好一两句话带过,让客人知道你是做什么产品的,就可以了。
一.什么是外贸开发信?顾名思义,开发信就是你第一次写给潜在客人的邮件,信函。
而外贸开发信,则是你写给你的潜在客户的第一封信件,其目的是开发这个潜在客户,希望建立业务合作,收获订单,扩展业务。
外贸开发信抛送的是希望建立友好合作关系的橄榄枝,带来的可能是滚滚不尽的金钱流,发出的是希望,期待的是回复。
最最最值得研究的还是电子邮件传递的开发信,这个是一种最快捷,最省钱,最充分,又不容易产生误解的有效沟通方式。
在分析探讨影响外贸开发信回复率的因素之前,让我们先来侃侃你所熟悉的,津津乐道的写情书,因为外贸开发信和第一封情书这两者之间有很多的共通的东东。
二.你熟悉情书么?网友对情书的精彩定义列举如下:情书是一种对于爱情的勇敢表现,即使情书送出去后没有得到对方的认同,也没关系,那代表老天帮你安排的人不是他/她,你反而可以感到开心了,因为那代表你可以不用浪费时间在他/她身上了,一个人写给另一人的表达自己对他的爱慕之情,想追求别人的信......作为外贸人,哪怕你刚走出校门,可能对情书已经不陌生了,甚至还写过,用过,成功过,最终抱得美人归或钓得金龟婿。
啊,你说你没写过没用过没尝试过,那,无语......俗话说,没养过猪,也见过猪,没见过猪跑,也吃过猪肉吧?实在不行,只有上网相关搜索一下,补下功课,不然,对下面的内容,可不好理解哦!建议最好现在就开始动笔,给你心中那个他/她写一个,等几天再回来看这篇文章,说不定会更有收获哦。
1) 好了,对情书有个基本了解了,那么我们就能够由大家熟悉的,相关的写情书开始展开思考了。
外贸开发信写给谁?还是先说情书,你写情书会写给谁?路人甲:我要写给我心目中那个他/她,AIHONG,俺想你!路人乙:我是墨家传人,主张兼爱,只要是异性,从年方二八到龄已八二,我都写,[摇头晃脑状],这叫做,全面撒网,重点逮鱼。
裁判:路人甲,姑且算正解,+10分。
路人乙,你知不知道你那样子,真的真的好傻也......[本来想说很蠢的,算了,对年轻人还是要保护的]现在说外贸开发信,对方能够被你评判为你的潜在客户,那么你一定通过某种渠道对其有所了解。
如何写好一封外贸客户的开发信作者:暂无来源:《对外经贸实务》 2015年第5期敬丽华常州纺织服装职业技术学院作为一名外贸业务员,其岗位核心能力体现在两方面:一是寻找到客户,二是把询盘变成订单。
而外贸开发信,是寻找客户的一个主要途径。
要想写一封落地有声的开发信,信的内容应言之有物,凸显公司与产品的优势,目的是引起客户的注意和兴趣,使你脱颖而出。
这对于一些刚刚从事对外贸易的新人来说,写一封符合客户心意的开发信并不是一件容易的事。
本文从标题、商品信息、附件三个方面阐述如何写好一封开发信,望能给外贸业务员一些启示和帮助。
一、如何写好开发信的标题开发信是外贸业务员拓展国外客户的“敲门砖”,标题又是开发信的“点睛之笔”。
在这个讲究效率快节奏的商业社会,人们接受信息和邮件的途径也越来越便捷,要在众多的信息中夺人眼球、吸引客户的注意力,开发信的标题就显得尤为重要了,它直接决定客户是否会打开邮件。
所以标题要简洁醒目,挠到客户的“痒处”,才能引起每天收到成百上千封邮件的客户的注意。
(一)如何选择好开发信的标题一个好的标题通常具备以下几个特征:简结、通俗、必要时有名有姓;凸显公司、产品或者个人的亮点;有新颖的措辞或创意吸引客户注意力,激发好奇心;具有一定的煽动性。
如:一家空调的出口商,其业务员以Stay Cool With Us ..... air conditioner supplier(和我们在一起可以无忧无虑.....空调供应商)为开发信的标题,其中Stay cool with us是一个英语的俗语,意思是和我们在一起可以无忧无虑;同时cool又让人联想到空调,所以是一语双关,这就是一种创意。
和国外客户贸易往来,不仅需要睿智的头脑,别具一格的创意或投其所好,会极大提升你的成功率。
另外,业务员在写开发信之前,要了解目标客户的大致背景,包括其属于什么市场,主营什么产品,对产品是怎样分类命名的,对哪种产品感兴趣,针对客户的兴趣点选定标题。
Dear mr sachin pal,(长久未联系,寻求建立合作关系)Good day to you!This is Henry from Jingyu,Chemical.How are you recently,my friend? Wishing you a booming business,we hold a sincere expectation to do services for esteemed you. Thanks for your efficient communication with my colleague Lisa,we have gained enough information of your wanted products.It is a pity that we lose a valuable chance for cooperation last year cause our quotation is higher for you.Nowadays, our company has great improvements on quality and quotation to suit the changing environment,above all ,to do best services for our clients. We have accumulated many clients for Titanium Dioxide also from India. I assure we can provide you the Titanium Dioxide with most competitive price and superior quality.Are you still in the market for Titanium Dioxide? Do you need our new quotation ? Looking forward to your early reply.Best RegardsSincere HenryDear Mr Sandeep Mohan,(长久未联系,寻求建立合作关系)Good day to you!Dear friend,how are you recently?Wishing you a booming business. Long time without your information.Thanks for your communication with my colleague Lisa in the past, we have gained enough information of the products you want.It is a pity that we lose a valuble chance for business corporation last year.Are you still in the market for PVC Resin? Do you need our new quotation?Our company has great improvements on quality and price to suit the changing market,above all,to do best services for clients.We have gained many customers for PVC Resin also from India,they all speak highly our services and product quality,most of all our new price is competitive for them. I am sure to provide you the most competitive price with superior quality this time. Let's continue our business.Best RegardsSincere HenryDear Mr Richard kho,(关于运输问题)Good day to you!Dear friend,long time without your reply,how are you recently? We care very much about your concern for the transportation.We are anxious to help solve it so that we can further the cooperation.Would you pls send me photo of the packaging for our reference? Looking forwardto your early reply.Best RegardsSincere HenryDear Mr Farid Benzeroual(初次合作推荐即期信用证和30%TT预付)Good day!Thanks very much for your prompt reply.For the first cooperation,we only adopt LC at sight and 30% TT in advance two payment terms.As we further our business relationship, Usance LC will be be our consider.Hope it is acceptable fpr esteemed you.Best RegardsSincere HenryDearMr Khan Muhammad ,长久未联系,重新寻求建立合作关系)Good day to you!This is Henry From Jingyu Chemical,my colleague Landy has communicated with you in the past.We sincerely look forward to build a long term business relationship with esteemed you.However,we have not received your reply since our quotation. Is our price higher for you?Nowadays,our company has a great development on technology and price to suit the changing market,above all,to do best services for clients.We have dealt with many clients for PVC Resin also from India.Our competitive price with superior quality are the key point for the expand in the market.We assure that it will be a great opportunity for us to cooperate this time. Let's catch the chance to compensate the pity.My dear friend,are you still in the market for PVC Resin K67? Is our products still in your interest? Any questions pls feel free to let me know.Lookinf forward to do business with esteemed you!Best RegardsSincere HenryShanghai Jingyu International Trade Co., LtdAdd: No.1 North Changfeng Rd,Shanghai,China.Tel: 86-21-37580296Fax: 86-21-37580295MSN:**********************Dear Mr Sachin Pal ,长久未联系,重新寻求建立合作关系)Good day to you!This is Henry from Jingyu Chemical,my colleague Lisa has communicated with you in the past.We have a sincere expectation to build a long term business relationship with esteemed you since your inquiry.Nowadays,our comapany has a great improvement on technology and price to suit the changing market ,above all, to do best services for our clients.We have accumalated many clients for Caustic Soda and Titanium Dioxide also from India.So we assure that we can provide you the most competitive price with superior quality this time to compensate the pity of losing a valuable cooperation chance last year. Dear friend ,are you still in the market for Caustic Soda and Titanium Dioxide? Do you need our quotation? We are pleased to provide to offer the COA and MSDS and other information.Looking forward to your early reply.Best RegardsSinsere HenryDear Mr Naqeeb Khalid ,(长久未联系,重新寻求建立合作关系)Good day!This is Henry from Jingyu Chemical.How are you recently,my dear friend? Long time without your information.My colleague Landy has communicated with you in the past.We hold a sincere attitude looking forward to do services for esteemed you since your inquiry about PVC Resin of Sg5.Now let us continue the business,hope we can build a bilateral business relationship on Win-Win principle.This year, our company has a great improvement on technology,also,our price is more competitive compared with last year! We have dealt with many clients also for PVC Resin from Pakistan.Our products have a good impression on them,moreover,the price is very competitive.We are sure we can provide you the most competitive price with superior quality this time on basis of our acceleration of experience.Are you still in the market for PVC Resin ? Do you need our new quotation? Looking forward to do services for esteemed you!Best RegardsSincere HenryDear Mr Naveen Malik,(寻求商机)Good day to you!This is Henry from Jingyu Chemical.How are you recently,my dear friend? Long time without your information.We sincerely hope to build a long term business relationship with esteemed you.However,we have not receivd your reply since our last quotation.Would you pls let me know your opinion?This year, our company has a great improvement on technology,also,our price is more competitive compaed with last year! We have dealt with many clients also for Iron Oxide from India.They all have a good impression on our products and the price is also competitive to them.Are you still in the market for Iron Oxide? Do you need our quotation?Looking forward to do services for esteemed you!Best RegardsSincere HenryShanghai Jingyu International Trade Co., LtdAdd: No.1 North Changfeng Rd,Shanghai,China.Tel: 86-21-37580296Fax: 86-21-37580295MSN:**********************Good day to you!(询问对方对报价的意见,并给出合理报价)Dear friend,have you received my email about the quotation for Zinc Oxide? Could you pls let me know your opinion?Recently,we have dealt with several clients for Zinc Oxide also from India,they all speak highly of our products and the price is also competitive for them.So,we assure that we can provide you the most competitive price with superior quality.Let's hold the valuable chance for cooperation.If you have any questions on the price pls feel free to let me know,we also can offer you a substantial discount on basis of your purchase amount.Quotation: US$1936 FOB XinggangLooking forward to do services for esteemed you!Best RegardsSincere HenryShanghai Jingyu International Trade Co., LtdAdd: No.1 North Changfeng Rd,Shanghai,China.Tel: 86-21-37580296Fax: 86-21-37580295MSN:**********************Dear Mr. Callistus Davidson(商谈价格)Good day to you!Dear friend, have you received my email about the quotation? Would you pls let me know your opinion? If the price is higher or you have other questions pls feel free to let me know.We also can give you a substantial discount on basis of your purchase amount.Looking forward to do services for esteemed you!Best RegardsSincere HenryDear Mr. sathish bitla ,Good day to you!How are you recently,my friend? Wish you a booming business.We hope to build a long term business relationship with you, however,I have not received your reply for a long time.Are you still in the market for Titanim Doxide? What is your opinion about our further cooperation?Anything we can help pls feel free to let me know.Looking forward to your early reply!Best RegardsSincere HenryShanghai Jingyu International Trade Co., LtdAdd: No.1 North Changfeng Rd,Shanghai,China.Tel: 86-21-37580296Fax: 86-21-37580295MSN:**********************Dear CalvinWu(询问采购量,商讨价格)Good day to you!How are you recently,my friend? Long time without your information. Are you still in the market for DOP?We hold a sincere attitude looking forward to do business with you since your inquiry.Sorry that our last quotation is higher for you. Recently,we have dealt with several clients also from India for whom our price is acceptable .Could you pls let me know how much will be your purchase quantity, we will give you a suitable discount if your quantity is considerable for us.Your early reply will be highly apppreciated ! Looking forward to do services for you.Best RegardsSincere HenryDear Mr. Julien TEMZI(报价)Good day to you!How are you recently,my friend? Have you received my email about the quotation for Titanium Dioxide? For the proforma invoice,we will provide it to you if having the honor to have your first order.Recently,we dealt with several clients also from Nigeria who have a high appreciation for our products and service,our price is also acceptable to them. Quotation for Rutile:$2594 CFR Apapa, Lagos (NIGERIA).Anatase:$2394 CFR Apapa, Lagos (NIGERIA).Both 30% TT in advance and LC at sight are availableBest RegardsSincere HenryDear Mr Richard kho,(关于货代,船运公司的安排)Dear friend,how are you recently? No news from you for a few days. Are you still in need for Caustic Soda liquid?We understand your concern about the transportation, it is a problem to transport dangerous product like Caustic Soda using common ships.However,generally,the shipping company provide us only common ships which are suitable for mass goods.It will be great help if you can recommend us your own shipping companies that can arrange professional transportation method suitable for Caustic Soda liquid.We will be great thankful for this.Looking forward to your early reply.Best RegardsSincere HenryShanghai Jingyu International Trade Co., LtdAdd: No.1 North Changfeng Rd,Shanghai,China.Tel: 86-21-37580296Fax: 86-21-37580295MSN:**********************Dear Sarath,Good day to you!This is Jack from SHILEI chemical, How are you? Wish you a good business. Our company has a great development both in technology and business this year.We never give up the effort on the development of quality and service for our customers. Now we have new and more competitive quote for Caustic Soda and other products.Do we have the honor to do services for esteemed you? Any help can we do? Looking forward to do business for esteemed you!Best regardsSincere JackSHANGHAI SHILEI CHEMICAL CO., LTD.No. 1 Defeng Road, Shanghai, China.T: +86 21 33611 092F: +86 21 33611 093Email: ******************MSN:*********************Skype: landy0702Dear Mr Pieter Van Enkhuyzen,Good Day to you!This is Jack from SHILEI Chemical , How are you recently. Wish you a good business. Our company has a great improvement both on technology and business this year. We always focus on the quality and good services for our clients. Sorry that we miss a great chance for cooperation cause of price. Nowadays, We have a great adjustment on quotation, are sure to provide you the most competitive price with superior quality. Do you have any inquiry for PVC Resin or any other products? Do we have the honor to do services for esteemed you? Looking forward to do business for esteemed you?Best RegardsSincere JackShanghai Shilei Chemical Co.,Ltd.T:86-21-33611090F:86-21-33611093Dear Mr Fekir Ahcene,Good Day to you!This is Jack from SHILEI Chemical , How are you recently. Wish you a good business. Our company has a great improvement both on technology and business this year. We always focus on the quality and good services for our clients. Sorry that we miss a great chance for cooperation cause of price. Nowadays, We have a great adjustment on quotation, are sure to provide you the most competitive price with superior quality. This year we have more and more clients for DOP, thus help us gain more experience and capacity in this industry. Do you have any inquiry for DOP or any other products? Do we have the honor to do services for esteemed you? Looking forward to do business for you.Best RegardsSincere JackSHANGHAI SHILEI CHEMICAL CO., LTD.No.1 Defeng Road,Shanghai,China.T: +86-21-33611 092F: +86-21-33611 093Email: ******************MSN: **********************Skype: landy0702WWW. Dear Mr Jaypee,Good Day to you!This is Jack from SHILEI Chemical , How are you recently. Wish you a good business. Our company has a great improvement both on technology and business this year.We always focus on the quality and good services for our clients. Sorry that we miss a valuable chance for cooperation last year as you chose to buy from Taiwan. May I know what is your opinion about the Taiwan products,do you need some improvements on quality and price? Nowadays, We have a great adjustment on quotation, are sure to provide you the most competitive price with superior quality.This year we have more and more clients for PVC Resin, thus help us gain more experience and capacity in this industry. Do you have any inquiry for PVC Resin or any other products? Do we have the honor to do services for esteemed you? Looking forward to do business with you. Any questions pls feel free to let me know.Best RegardsSincere JackSHANGHAI SHILEI CHEMICAL CO., LTD.No.1 Defeng Road,Shanghai,China.T: +86-21-33611 092F: +86-21-33611 093Email: ******************MSN: **********************Skype: landy0702WWW. Dear Mr. Ghulam Qadir,Good Day to you!This is Jack from SHILEI Chemical , How are you recently. Wish you a good business. Our company has a great improvement both on technology and business this year. We always focus on the quality and good services for our clients.Sorry that we miss a valuable chance for cooperation last year. We received your inquiry about 94% Rutile Ti tanium Dioxide,Remenber? It is a pity that then we don’t accept payment terms without advance payment.Nowadays, We have a great adjustment on quotation, are sure to provide you the most competitive price with superior quality. Sight letter of credit is acceptable ,your requirement of 10% commission is also available.This year we have more and more clients for Titanium Dioxide, thus help us gainmore experience and capacity in this industry. Do you have any inquiry for Titanium Dioxide or any other products recently? Do we have the honor to do services for esteemed you? Looking forward to do business for you.Best RegardsSincere JackSHANGHAI SHILEI CHEMICAL CO., LTD.No.1 Defeng Road,Shanghai,China.T: +86-21-33611 092F: +86-21-33611 093Email: ******************MSN: **********************Skype: landy0702WWW. Dear Mr. Ram,Good Day to you!This is Jack from SHILEI Chemical , How are you recently. Wish you a good business. Our company has a great improvement both on technology and business this year.Nowadays, We have a great adjustment on quotation, are sure to provide you the most competitive price with superior quality.We always focus on the quality and good services for our clients. Last time you demand us to offer you the samples for PVC Resin and Dop, remember? We are glad to offer you the sample for free with the freight charges provided by your sideThis year we have more and more clients for DOP and PVC Resin,thus help us gain more experience and capacity in this industry. Do you have any inquiry for DOP, PVC Resin or any other products? Do we have the honor to do services for esteemed you?Looking forward to do business for you.Best RegardsSincere JackSHANGHAI SHILEI CHEMICAL CO., LTD.No.1 Defeng Road,Shanghai,China.T: +86-21-33611 092F: +86-21-33611 093Email: ******************MSN: **********************Skype: landy0702WWW. Dear Mr. Ghulam Qadir,Good Day to you!This is Jack from SHILEI Chemical , How are you recently. Wish you a good business. Our company has a great improvement both on technology and business this year. We always focus on the quality and good services for our clients.Sorry that we miss a valuable chance for cooperation last year. We received your inquiry about Dop for PW adhensives,Remenber? We haven’t received your reply since our last quotation,maybe our price is higher than your ideal quotation.Nowadays, We have a great adjustment on quotation, are sure to provide you the most competitive price with superior quality.This year we have more and more clients for Dop, thus help us gain more experience and capacity in this industry. Do you have any inquiry for Dop or any other productsrecently? Do we have the honor to do services for esteemed you? Looking forward to do business for you.Best RegardsSincere JackSHANGHAI SHILEI CHEMICAL CO., LTD.No.1 Defeng Road,Shanghai,China.T: +86-21-33611 092F: +86-21-33611 093Email: ******************MSN: **********************Skype: landy0702WWW. Dear Mr Richard khoGood day to you!Nice to talk with you last week,thanks very much for your reply.As for the certification,we are gald to provide you the SGS test report. Could you pls let me know what is your application,is your client that insist the certification? We Provided SGS test report for one of our client once.Generally The award certification is not especially required except those finished product enterprise such as food industry Looking forward to do busiiness with you.Best RegardsSinsere Henry Shanghai Jingyu Co., LtdAdd: No1 North Changfeng Rd,Shanghai,China.Tel: 86-21-37580296Fax: 86-21-37580295MSN:**********************Dear Mr James PaulGood day to you!Thanks very much for your inquiry about the Caustic Soda, We hold a sincere attitude and expectation to do business with you. Is it convenient for you to give me your priority for the Caustic Soda as we have flakes,Liquid and solid,three types. Also your application will do a lot benifit for us to give the acurate quotation and information.Sincerely looking forward to do business with you!Best regardsSincere HenryShanghai Jingyu Co., LtdAdd: No1 North Changfeng Rd,Shanghai,China.Tel: 86-21-37580296Fax: 86-21-37580295Dear Mr francisco sanchez,Good Day to you!This is Jack from SHILEI Chemical , How are you recently. Wish you a good business. It has been a long time since your last communication with us, we still care about your inquiry for PVC Resin, sorry to lose a valuable chance for cooperation last time cause of price. Nowadays, we have a big adjustment on quotation, are sure to give you a most competitive price with superior quality.This year we have more and more clients for PVC Resin, thus help us gain more experience and capacity in this industry. Do we have the honor to do services for you? Is there any inquiry for PVC Resin or other products in your market recently? Any questions pls feel free to let me know.Best RegardsSincere JackSHANGHAI SHILEI CHEMICAL CO., LTD.No.1 Defeng Road,Shanghai,China.T: +86-21-33611 092F: +86-21-33611 093Email: ******************MSN: **********************Skype: landy0702WWW. Dear Mr Richard Auisere glod ,Good Day to you!This is Jack from SHILEI Chemical , How are you recently. Wish you a good business. We still care about your inquiry about Caustic Soda Flakes last time, however, we didn’t receive your reply since our last quotation. Is our price higher than your ideal one, any questions pls feel free to let me know.We always focus on the quality and good services for our clients. Nowadays, We have a great adjustment on quotation, are sure to provide you the most competitive price with superior quality.This year we have more and more clients for Caustic Soda Flakes, thus help us gain more experience and capacity in this industry. Do you have any inquiry for Caustic Soda Flakes or any other products? Do we have the honor to do services for esteemed you? Looking forward to do business for you.Best RegardsSincere JackSHANGHAI SHILEI CHEMICAL CO., LTD.No.1 Defeng Road,Shanghai,China.T: +86-21-33611 092F: +86-21-33611 093Email: ******************MSN: **********************Skype: landy0702WWW. Dear Mr Mirmal Bagree,Good Day to you!This is Henry from SHILEI Chemical , How are you recently. Wish you a good business.Sorry that we miss a valuable chance for cooperation last year. We received your inquiry about Titanium Dioxide,Remenber? However,we didn't receive your reply since our last quotation,maybe our price is higher than your ideal one.Any questions pls feel free to let me know.Nowadays, We have a great adjustment on quotation, are sure to provide you the most competitive price with superior quality.This year we have more and more clients for TitaniumDioxide, thus help us gain more experience and capacity in this industry. Do you have any inquiry for Caustic Soda Flakes or any other products? Do we have the honor to do services for esteemed you? Looking forward to do business for you.This year we have more and more clients for Dop, thus help us gain more experienceand capacity in this industry. Do you have any inquiry for Dop or any other products recently? Do we have the honor to do services for esteemed you? Looking forward to do business for you.Best RegardsSincere HenryShanghai Jingyu Co., LtdAdd: No1 North Changfeng Rd,Shanghai,China.Tel: 86-21-37580296Fax: 86-21-37580295MSN:**********************Dear Mr. Calvin WuGood day to you!Thanks very much for your inquiry,this is Jack from Shanghai SHILEi Chemical, Ltd. Our company is one of the biggest Chemical & Rubber material supplier in China, with export office in Shanghai,China. We mainly deal in Titanium.In order to improve pre-sales and after-sales service, our company has cooperated with a number of research institutes to offer our customers technical support and comprehensive solutions.We are sure to be your best cooperator and provide you the highly qualified products.Looking forward to do business with esteemed you.Quotation :US$2300/MT CIF NHAVA SHEVA , INDIADelivery time: 20 daysBy the way, are you a Chinese? Because I see your location and No. is in China.Best RegardsSincere HenryDear Mr Fahad Khalid ,Good day to you!This is Henry from Shanghai Jingyu Chemicals,how are you recently? wish you a booming business.Our company is one of the biggest Chemical & Rubber material supplier in China, with export office in Shanghai,China.In order to improve pre-sales and after-sales service, our company has cooperated with a number of research institutes to offer our customers technical support and comprehensive solutions.We always hold a sincere expectation to do business with esteemed you,last time you inquired us the Carbon Black, remember? We are sure to provide you the most competitive price with superior quality.Do you have any inquiry about Carbon Black or rubber accelarator recently? Looking forward to do services for esteemed you. Best RegardsSincere HenryShanghai Jingyu Co., LtdAdd: No1 North Changfeng Rd,Shanghai,China.Tel: 86-21-37580296Fax: 86-21-37580295MSN: **********************Dear Mr Tsoy Alan,Good day to you!How are you?This is Jack from Shanghai ShiLei Chemical,Wish you a booming business! Last year we received your inquiry for Boric Acid and gave our quotation to esteemed you, however, we have not received your reply since our last quotation. Is our price then not competitive for you?If so, Nowadays ,we have a great adjustment on our price to suit the changing market. This year, our company has a great development for technology and quality control to win more clients all over the world, are sure to provide you the most competitive price with superior quality.Do you have any inquiry for Boric Acid or any other products recently, Do you need our new quotation? We hold a sincere attitude looking forward to do business for esteemed you!Best RegardsSincere JackBest RegardsSincere JackSHANGHAI SHILEI CHEMICAL CO., LTD.No.1 Defeng Road,Shanghai,China.T: +86-21-33611 092F: +86-21-33611 093Email: ******************MSN: **********************Skype: landy0702WWW. Dear Mr. Julien TEMZI(关于形式发票的邮件)Good day to you!Thanks very much for your inquiry of Titanium Dioxide,This is Henry from Shanghai Jingyu Chemical, we are a high professional manufacturer for Titanium Dioxide with clients all over the world.Our company is one of the biggest Chemical & Rubber material supplier in China, with export office in Shanghai,China.In order to improve pre-sales and after-sales service, our company has cooperated with a number of research institutes to offer our customers technical support and comprehensive solutions.As we have more and more clients in this industry,helping us gain much experience and capacity,are sure to provide you the most competitive price with superior quality.For the proforma invoice,our payment terms is 30% deposit TT in advance or LC at sight.Quotation: $2500/MT FOB Xinggang port: $2610/MT CFR Apapa Lagos (NIGERIA).Your early reply will be highky appreciated,we hold a sincere attitude looking forwardto do business with you.Best RegardsSincere HenryShanghai Jingyu Co., LtdAdd: No1 North Changfeng Rd,Shanghai,China.Tel: 86-21-37580296Fax: 86-21-37580295MSN:**********************Dear Mr. sathish bitla ,(询问对方快递账号的邮件)Good day to you!Thanks for your reply, samples will be a big step for further business. We are glad to offer you the samples for free, but freight should be paid by you.Would you pls give me your DHL or Fedex account? We will deliver the sample as soon as possible upon get your Account No.Best RegardsSincere HenryShanghai Jingyu Co., LtdAdd: No1 North Changfeng Rd,Shanghai,China.Tel: 86-21-37580296Fax: 86-21-37580295MSN:**********************Dear Mr Nahid ,(寻求建立关系的邮件)Good day to you!How are you recently? wish you a booming business.This is Henry from Shanghai Jingyu,Chemical Co,Ltd. We always hold a sincere attitude looking forward doing business with esteemed you since your last inquiry about our Oxalic Acid .However we have not received your reply since our last quotation. Is our price higher than your ideal one.Nowadays,our company has a great adjustment and development on quotation & technology to suit the changing market,are sure to provide you with the most competitive price with superior quality.Do you have any inquiry for Oxalic Acid recently,looking forward to do business with you.Best RegardsSincere HenryShanghai Jingyu Co., LtdAdd: No1 North Changfeng Rd,Shanghai,China.Tel: 86-21-37580296Fax: 86-21-37580295MSN: **********************Dear Mr thomas hidayat,Good day to you!This is jack from Shanghai ShiLei Chemical, Co, Ltd. How are you recently, sincerely wishing you a booming business. Since the receiving of your inquiry for our Soda Ash on Alibaba, we always hold a sincere attitude looking forward to do business with you. Are you still in the market for Soda Ash?Nowadays, our company has a great adjustment on price and technology to satisfy our clients and suit the changing market, are sure to provide you the most competitive price with superior quality. Recently, we also dealt with several clients from Indonesia, all have a deep appreciation for our products.We now believe it will be a great opportunity for our cooperation!。
外贸业务员--——开发客户㈠客户开发心态2012—09—15“态度决定一切”、“细节决定成败”,但有好态度和做好细节的并不是那么多。
下面我们一起来看看一下的事例:公司一般都会安排新人先熟悉产品和流程这两件事,看似简单并且枯燥,这时很多新人内心就会给自己做个“跳转”直接进入销售环节后来他们会发现,没有上述两点的能力,业务展开处处受阻,最明显的就是和客户在线聊天的时候就会完全体现出来业务做得好的人大多数都是把上面两件事做好的人,他们会熟背产品资料,遇到不明白的就会马上请教前辈,并自己会在对应的产品行业论坛里找资料去分析自己产品有那些优势,包括价格、原材料、技术上都有那些优势和略势,更有甚者会在论坛上认识一些技术,通过技术更加深刻的了解自己的产品,这些人和客户沟通起来就会给客户一种很专业的感觉,大大提高出单机会;而心浮气躁的人就整天只会抱怨公司没人教他入门,产品没人介绍,因为他们不知道他们前辈的路也是自己走出来的不知道以下的描述大家看了后是否都深有感触?做外贸的人业务员,很多都不喜欢物流、会计注册、网站建设、外贸软件的业务员给他们推销或者服务,更甚至于是讨厌换个角度想,我们做外贸的也是销售,我们也要不断的通过邮件、MSN、Skype、google talk等在线聊天工具去开发国外客户,为什么有一些客户就不反感我们呢?而我们为什么就那么讨厌那些物流、会计注册、网站建设等等的业务人员呢?要是我们的客户每个人也是那么讨厌我们,外贸又是怎么样的感想呢?心态好的业务员,都不会讨厌那些国内销售业务员的,因为他们自己本身也是销售,都理解对方,只要对方打扰的频率不要太高就可以销售与销售之间,其实都可以相互学习很多的。
很多人讨厌物流、外贸软件、外贸B2B、展位推广的人,但是还是离不开他们,而为什么就会选择现在合作的那些儿讨厌其他的业务员?仔细分析过后,你肯定会发现你现在选择合作的业务员肯定有以下某些条件满足了你:服务、诚信、专业、价格、效率、赞美、间接或直接帮助、提供到额外的附加价值同时你也会发现为什么你会很反感后来的销售人员,他们肯定也在存在以下某些条件:广告过于频繁、千遍一律的邮件开发信、泛泛的打招呼、过渡的电话骚扰,更重要的是他们在产品和服务上无法超越你目前的合作伙伴,或者是你已经深深的信任了你目前的合作伙伴所以我们做外贸,一定要从上述里找到适合自己的正反面教材,一是向你目前的合作伙伴请教一些技巧上的事,学习他们如何给你创造附加价值;二是从反面教材里吸取一些教训,免得让自己犯同样的错误。
史上最全的外贸基本英文邮件模版外贸邮件的模版, 包括“开发信”、“请求建立商业关系”、“主动跟新买家建立联系”、“对新买家要求建立业务联系的回复”、“向老客户介绍公司新的产品信息”、“回复对某个产品的查询”、“无法提供对方查询中所要求的产品时”、“查询对方公司的产品”、“几种报盘”、“信用证相关”、“报价相关”,“放假通知”、“圣诞节祝福邮件”等模版.开发信模板(一)Company Name:Mailing Add:Tel.:Fax.:Email:Web.:Kind Attn.: Mr. Jack Wey-- General Manager (hope I would be the GM one day)Subject: XXXXX Cooperation/Dear Mr. Jack Wey[Your company] is the main [your product] manufacturer in China since 1968, our major clients are[those have very good reputation and renown companies in the field that have direct or indirect biz with your company, i.e. IBM, SONY .. ].We believe that you can rely on us as we provide you quite satisfactory service and products with best quality at most competitive price in the world. We are very happy if you do not hesitate to send us any of your inquiries and we will always give satisfactory services.Products: (product range)Standards: (product design standard, if any)Service: (product applicable field, function)Size: (don’t fuckingly tell your client you don’t know)Etc.Certificates: (certificates that your company got)Annual Sales Turnover: ( just list some number here,)Staff No.staff no of your company, if your company is big, if not, omit this point)Cover of Land list some number here)Looking forward to hearing from you at your convenience.Thanks & best regards,P.S. I am attaching our product catalogue/scope of service for your future reference in my following email to you, please kindly check.( please don’t send your product catalogue in the email, you are telling him here is showing your respect to him that you are sending good info to him,but not spam, therefore, you better send another email to your client with your product catalogue. Your client will check it if your products are of him/her interest)YOUR NAMEPOSITIONDEPARTMENTCOMPANY NAMEADDTELMOBILEFAXEMAILWEBDear all, I am jack wey, this above mentioned email for marketing is only one sample to your general potential clients, it would be revised accordingly to different clients.Kindly be informed that email marketing is mainly depending on your SET title, therefore pls try to improve TO SET THE TITLE OF YOUR EMAIL.(开发信的成功与否,跟开发信内容的大少无关,关键是你怎么把涉及到客户每一个利益、兴趣都说到,能连起来,他都会像继续看下去,要不我们还看电视连续剧干嘛?)邮件开发成功与否与以下几个方面有关(个人认为):(按主次顺序)1. 邮件标题(要是我,邮件标题一看就知道是推销的,I am sorry, please fuck off and stay in my trash box)2. 邮件内容是否吸引/对客户是否有效,有利可图;客户是否感兴趣.3. 所联系的人的职位和权利(Pls send to the RIGHT PERSON)4. 发信人日后沟通技巧,plus5. others以上的开发信只是针对任意一家公司,如果要想开发信更成功,你就得研究或者了解一下这个公司的情况再发。
外贸开发信函范文(汇总6篇)周二的会议,的确不尽人意,从我个人的角度来说,对自己这半年的工作总结并不全面,下半年的工作计划也并不清楚。
借此机会,再次审视自我,认清自我,同时确立自己明确的工作目标。
从12月底来公司到6月,这段时间的工作总结如下:1. 刚到公司,前两个月比较茫然,但我一心想着把工作做好,进入工作状态。
初来乍到,学习是非常重要的,当然外贸布优秀的同事给了我不少帮助,从熟悉产品到开发新客户,一步步走来,过程虽然艰辛,但结果总是给人鼓舞。
通过一系列的培训,产品知识,到电话营销,我知道了作为一个外贸业务员如何开始工作,进入状态,取得订单。
开始的两个月,没有任何平台,这是公司对我的考验,也是我自己对自己的考验。
就如野外拓展中的“空中抓杠”,只有克服自我,才能真正的成功。
到第二个月,从网上大海捞针,到最后重点客户培养,最终出了样品单,虽然金额不多,但是却给了我信心。
总结这一单,最重要的是客户积累,培养重点。
这一点要得益于平时戴总让我们做客户档案,分析客户,并保持和客户联系的状态。
只有这样才清楚自己目前客户的联系状态,进而掌握订单的状态。
2. 从二月份拿到阿里账号,我工作上了一个新的台阶。
这里想感谢公司给我这样一个可利用的优质平台,让我客户资源很快上升,并学会如何处理询盘,跟踪客户,并达成订单。
三月份太阳能热水器客户开始积累,并取得南非客户的样品单,目前对方还在测试阶段,订单大概要8月份才能确定。
总结这一单,并没有什么诀窍可言,最重要的是跟紧客户。
虽然只是几百美金的样品单,但是在这个客户身上花了很大心血,记得2月底至3月份每天晚上都会和客户聊天聊到很晚,一般是客户提醒我该休息了,我才下线......正因为如此,客户才如期参观工厂,并顺利下样品单。
总而言之,跟客户的感情是需要长期培养,关系好了,机会自然就多了。
4. 6月份,询盘很少,新客户的开发也就比较少,有两三个客户可能会下样品单。
同时,跟老客户保持着紧密联系,尤其是出过样品单的客户。
我:Good morning, it's Terry from China, we provide cloth hangers, as I saw some hangers on your webpage, I think you might need some of our products, could you please tell me whom should I talk to?客户:You should talk to me. Could you please send your product information to me?我:I'm glad to do so. Could I have your name and email address please?客户:My name is Lucy, you could send the email to sales@.au我:Thanks , I'm going to send the email to you. Have a nice day.客户:Thanks for calling, you as well, bye.我:ByeHi Lucy,It's been a great pleasure to talk with you via the phone.It's Terry from China, we are manufacturer of all kinds of clothes hangers.We have attached our product E-catalog in this email, which is for your consideration, please take a short look at it.Since we have been in this business for over 13 years, we provide hangers with competitive prices and reliable quality.If you are interested in any models of our products, please feel free to let us know.We are looking forward to hearing from you.I wish you all the best,Terry (Sales Representative)Hi Terrythank you so much for calling me and also for emailing meI am currently looking for a hanger supplier so it was very good timingi will ask you to quote on my current coat hangersI will also ask you to help me design my own coathangerit will be a coathanger which is a combination of a few different hangerscan you please send me an image of a hanger which you can hangpants with no slip rail and a skirt hanger combined in the one hanger?looking forward to receiving your pricing for the hangers which i have attachedand your ideas about a hanger which can combine many different featuresregardsHi Lucy,It's so great to hear from you. I'm so sorry for could not reply earlier, I got two clients visiting our factory today and tomorrow, I had no time to read and reply your email.It's been a great news for us that you are currently looking for hanger suppliers, we do believe we could be the one that you are looking for.1) Prices for the hangers that you have attached are as following, please confirmWood: US$ xxx/ Piece (FOB Shenzhen)Pant: US$ xxx/ Piece (FOB Shenzhen)Skirt: US$ xxx/ Piece (FOB Shenzhen)Above prices are based on the total quantity of 1x20 'GP.We could not quote for the plastic hanger without knowing it's dimensions. Please advise.2) It would be our pleasure to disign coathangers for you. Attached pictures shows two models of our products which we think you might be interested in, please confirm. We would be glad to hear your opinions on the hangers in your mind, if you could tell us the shape and compositions of the product, which could be much easier for us to design.Looking forward to hearing from you.Kind regards,thank you for your quotewhat great timing - I was just sending you thiscan you please quote this hanger attached ?40cm widemetal hook is 8cm to start of top of hangerhanger is 15cm in heightregardsHi LucyThanks for your email and your product picture as well.Since plastic hanger is different from wooden hanger, we could not figure out the exact price without detail information of the product, such as its thickness, its weight, etc.If we could get a sample of your hanger, which could be the best. So that we can figure out everything much easier.Looking forward to hearing from you.Best regards,Hi Terry, I don't want to send my sample out just yet - a general idea of price is much better for me ?Hi Lucy, It's ok if you do not want to send your sample out yet.Could you please let me know how many pcs you want to buy? The price we are going to quote would be closer to the exact price if we know the quantity of the order.Best regards,Ten thousand pieces would be our first order.Please understand this product is highly confidential and is for you to see onlyThis would be a ongoing business relationship and not a once off dealRegardsHi LucyHow about the weight of you hanger? The price of plastic hanger is mainly depend on its weight thanksHi TerryIt is very light I will have to weigh it in 30 minutes0.077 is the weightHi LucyFOB Shenzhen price for each piece is ABOUT XXX USD based on the quantity of 10.000 pcs. Exact price could be figured out only if we can see the sample.Best regards,Hi Terrythis price is very high but I am sure we can work something outare there any other costs involved in this transaction?is your office in Shenzhen?are you having chinese holiday for 1st October - throught to 8th October?Hi Lucy,The price I quoted is estimated price. Because the quantity is not that large, the export operating cost for each piece would be higher then if the quanlity could be a container, you could understand that, right? Hopefully we can find a way to cut down the price a little bit the time when we get your sample.We do not have office in Shenzhen. Our factory is located in Guilin, which is not far from Shenzhen, that's the reason why we used to quote FOB Shenzhen prices. There isn't any port in Guilin, it's an inland city, not that big either, but the labor power is very cheap, the workers' salary is very low, which could save the cost of the products.Yes, 1st October is our National day, we used to have one week holiday, but this year, 3rd October is Mid-Autumn Festival, which is one of the most important festivals in China, so we will have one more day off this year.Kind regards,Hi Terry,can you quote me on a quantity of50 thousand piecesone hundred thousand piecesand a container loadthank youHi Lucy,Around 40.000 pcs fills a 20 feet container, 80.000 pcs fills 1x40 'GP.Price for 40.000 pcs XXX USDPrice for 80.000 pcs XXX USDPrices are still estimated, which are for your consideration.Best regards,Hi terry. are the plastic hangers moulded in your factory or are you outsourcing the moulding regardsHi Lucy, that's correct, we do everything ourselves, moulded in our factory and manufactured in our factory as wellRegardsTerrythank you so much for your professionalism in regards to my quotesi appreciate your efficiency and instant reply to my emailsI think that it is an amazing co incidence that you called me in Sydney when I was looking for a hanger supplier.how did you find me ?Terry - as I explained this is all very confidential - I hope I have your trustI would like to send you my sample by air express but it is the only sample that I havewe will call this sample the xxx hanger from here onI will then go through it with youyou may have some suggestions to make it better or save me moneysome suggestions how we put my logo on to the hangerI must ask that you send the xxx hanger back to me within 2 days is that possible ?can you do that ?i will also send you my samples of the other 4 hangers that I currently sellyou can keep these samples and quote accordinglyhave a lovely weekendregardsTerryGood morningWhich address is it best to send you the samples ?How much should I pay for the moulds?RegardsGood Morning,Thanks for your Email.Following is the address you could send samples to, please confirmCompany Name: xxxxxxAddress: xxxxxxxxContact person: TerryContact Number: xxxxxxThe hanger is made of four parts, which means we need make four moulds in total, and the price for the moulds would be 3200 USD, hope it could be acceptable for you.Warm regards,Hi Lucy,We recieved the samples today, and passed them to our production department. They told me the prices stay the same as what we quoted before. Please confirm.Kind Regards,Terryok thank you that is wonderfulI am really happy with your servicethe first order will be ten thousand pieceswith many repeat orders after thatHi Lucy,How's your weekend?I wrote this email on the purpose of telling you that our people took your hanger apart today, firstly, we found we should increase the moulds for the hanger, secendly we found out that the body of your hanger is made of ABS, but we thought it was made of PP the first time when we saw pictures and your sample. And the price of ABS is much more expensive than PP, because the strength and flexility of ABS is much higher than that of PP.And the shoulders are made of two moulds on the purpose of anti slipping. The time when we complete the shoulders the hanger, we will cover a plastic film on it. We are sure we could make exactly the same hangers as your sample. But it's much more complicated than what we expected. And the price would change a lot. We are asking for 10 cents more for each piece now. We already tried our best to keep prices for the moulds the same as we quoted.I'm so sorry for this, and we are looking forward to hearing your opinions on this matter.Kind regards,HI Terrythis is all beginning to be bad news ......firstly you changed the amount for the mouldsand now you are increasing the price of the hanger by 10c -this is an incredibly large amount to increase byI really thought that all of this was going to go aheadI will have to get back to the other companies who are interested in my business -I'm sure you can understand thisI am really not a hard woman to do business with but you are worrying me asyou are changing your mind so much. I thought your company could have seenthe " bigger picture " and this was not going to be a once off order. I would continue to purchase fromyour companyI would like you to re consider your offers - please send me a detailed quotation for each piece, mould etcand finnancial requirements you need from my company so we are both very clear.after I receive that - I will consider it....May I please ask you to package up my xxx hanger with all of its attachments andi will send a courier to collect it. Please let me know when this is ready.I still haven't received a quotation for my other hangers - I would still like this quotation.I don't need to have these other hangers returned to meregardsHi Lucy,I do understand your feeling, because the price has changed a lot compared with what I quoted before, business should not be like this. But please allow me to provide an explanation.1) Your hanger is not common one, it's made of several parts, except the meterial, we have to pay a lot to our workers.2) For another reason, as I mentioned before, the meterial of your hanger is on the top side, but not as what we seen on the pictures. And more complicated as we thought. I do apologize the first time when I see the sample and I could not tell the meterial of the hanger.3) The reason why we changed the amount of the mould because the shoulder of your hanger is actually made of two moulds, if we make only one mould for the shoulder, it will not work as no slip shoulder, which is all for your needs.Please do not say we are hard to do business with, actually we do a lot of business with companies from your country. XXX company is one of our largest buyers from Australia, they buy a lot of containers of hangers from us each year. The president of that company visited our office few days ago, he said he was so pleased with the prices and service we offered during all these years. You could call the company to confirm if everything I said is true or not.I do apologize for the mistakes I made, and I concede that I'm not professional in this business at all, because I only had few months working experience in this field, but I really think it's not too late to tell you the truth, then I told you. Before you pay money for your items, you know things well, and you can decide to pay or not, which is not bad news for you. Please imagine that if the time when you pay for the moulds, and then I tell you the price will change, what will you think? And what can you do?The price for your other items and moulds do not change even one cent as what I quoted last week. Following are FOB prices for your other hangers, please confirm. I do not quote for your other plastic hanger, because we do not sell the same hanger as yours at the moment, since the quantity is very small, I'm sure you are not willing to pay for the mould.Wood Suit Hanger: US$ xxx/ Piece (FOB Shenzhen, based on the quantity of 1x20 'GP) Metal Pant Hanger: US$ xxx/ Piece (FOB Shenzhen, based on the quantity of 1x20 'GP) Wood Skirt Hanger: US$ xxx/ Piece (FOB Shenzhen, based on the quantity of 1x20 'GP)If you need your samples back, please tell me the place and the person I can send the package to, I will do it shortly.I do not know if you could understand all the things I said above or not, anyway, I apologize for all what I have done.All the best,TerryHI Terrythere has to be a lot of thought go into all of this as it is a very large committment.is there anything we can do regarding the pricing of the moulds?I really want you to make my hanger for me - but I need you to be negotiable on the moulds? there are other companies who are happy to decrease the price of moulds as business is very difficult everywhereand in fact they have a much lower quantity for me to reach if i want the moulds for free ?can you please re think the price of the mouldscan you please re think the quantity required for me to have the moulds for free?thank you TerryHi Lucy,Thanks for your understanding. It's been a great news for me that you are still interested in doing business with us.Referring to the price for the moulds, as I mentioned before, we never aimed to get money from the moulds, because we have a very clear understanding that it's not a once off deal.To be honest, we could only get very little money from any kind of plastic hangers, just like all other plastic hanger suppliers, we keep the prices low, because we want to sell large volume. But I could understand your position, you are not a professional hanger distributor, 150 thousand pieces might cost one year or even longer for you to reach.But for your hangers, we need to pay for the meterial, labor force, packaging, delivery (from our factory to the port), etc. Though I know this could be long term business, we can imagine how much we can get from this. I really do not have any idea how many pieces we should produce then we can get 3200 USD back.Unfortunately this is all business, I feel sorry that I could not be any of help.Kind Regards,TerryHi TerryThank you for re contacting me again I really want to go ahead but will let you know in a few daysI appreciate your calling -Hi Terryi haven't forgotten youshould know something more this weekregardsHi TerryI have another meeting this morning regarding the hangerscan you please send me through your final pricinghangersparts of hangersmouldsthank youHi TerryI would like to go ahead with the hanger making sure that it has my logo on itThe hanger with the pant strip, the skirt clips and the black connectorI do not need the bar hanger with the white hookI would like ten thousand pieces of the hangerFive thousand pieces of the skirt clipFive thousand black connectorsHi Lucy,I appreciate your email, thanks for your interest in working with us.The next step for us to go is moulds and it's payment. It's 3200 USD in total, and you need to pay the full money in advance, which is nonnegotiable. For hangers, if the order has been cancelled somehow during the process of manufacturing, we can sell them to others, but for moulds, if the project has been cancelled, no one's willing to buy them. That's the reason why we ask for the full money for the moulds before its production. After the samples has been confirmed by yourself, when you are placing order with us, the payment terms could be negotiated, 30% deposite, and the rest against the documents is always the case, L/C at sight is also acceptable.Please take the above matters into consideration and I look forward to hearing from you.Kind regardsHi TerryCan u assure me that the hanger will be exactly as I supplied with my sampleExactly the same thickness,size,colour and functionality?When u send me the first sample - if there is anything that I am not happy with - how do you change the mould ?Of course I am sure that I will be happy but this is a very large committment for me.Can u please invoice me with banking details so I can transfer some fundsRegardsHi Lucy,I understand what you are worrying about, if we could not make exact the same product as your samples, it's unnecessary for us to ask for samples from you. We have your samples in our hand, then we have a very clear understanding what kind of product you need.I promise there would not be any problem, even if there are problems with the samples, we re mould and re produce that for you for free...till you are happy with the them...Attached are invioce and bank details, please confirm.Best regards,。