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酒水饮料Beverage Service(二) 旅游英语(本)教学辅导课件

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旅游与 酒店专业实用英语 课件 PPT Unit 7 food and berverage service (II)

旅游与 酒店专业实用英语 课件 PPT Unit 7 food and berverage service (II)
(F). Then correct the false ones. 1. Tourists could choose any restaurant they like without asking the guide.
F Tourists should ask the guide for some suggestions.
5
Role-plays
6
Exercises
7
Reading Comprehension
8
LLisitsetennininggSSБайду номын сангаасcrirpipt t
Learning Objectives
After learning this unit, you should be able to: introduce Chinese food culture change dishes for guests recommend dishes and beverages arrange group dining
eating better.
Warming-up
Task 2 Decide whether the following statements are true (T)or false
(F). Then correct the false ones.
3. The tourists can ask the guide to change dishes at any time if they are not satisfied with the food, and the travel agency will bear the expense.
Task 1 Tell the flavors of the food in the following pictures.

酒店英语学习情境二：餐厅服务英语2-5 Beverage service-精选文档-精品文档

酒店英语学习情境二：餐厅服务英语2-5 Beverage service-精选文档-精品文档

Hotel Task 酒店任务
• Suppose you are David, now you’re going to help the guest take wine order. Please perform the task according to the hints below with your partners. 角色A: 你是George Brown,和一帮朋友在酒吧聚会。点 了一杯伏特加和一些佐酒的小食。 角色B: 你是酒水服务员David，你负责为Mr. Brown下 单并推荐大家试试青岛啤酒。
5
6
Learning Objectives 学习目标
After finishing this task, you should be able to： ☆ Serve drinks at a bar ☆ Recommend beverage to guests
Working Procedures 工作程序源自Words to know
• • • • • • • • • alcohol n. 酒精 non-alcohol n. 非酒精 beverage n. 饮品 brandy n. 白兰地 liquor n. 烈性酒 vodka n. 伏特加 whiskey n. 威士忌 cocktail n. 鸡尾酒 sherry n. 雪利酒 mineral water n. 矿泉水 squash n. 苏打 yoghurt n. 酸乳酪 fruit juice n. 果汁 milkshake n. 奶昔 wine list 酒水单 wine steward 酒水服务员 on the rock 加冰块 straight up 不加冰块
感谢宾客下的酒水
Working Knowledge 工作知识(1)

餐厅酒水服务培训课件(PPT 38张)

餐厅酒水服务培训课件(PPT 38张)

第一节 酒水基础知识


白葡萄酒。白葡萄酒主要是用白葡萄，也有用紫葡萄 的，但不管使用哪种葡萄，其皮和种子都需除去然后再压 榨取汁，经自然发酵酿制而成。白葡萄酒发酵时间较短， 一般储存2—5年即可饮用。发酵前因除去果皮，故酒液颜 色较淡，几乎是白色的到金黄色的，一般呈浅黄色。白葡 萄酒在品味上分甜、酸、辣三种。白葡萄酒具有怡爽清香、 健脾胃、去腥气的特点。最佳饮用温度为7℃—10℃，因 此在饮用前常经过冰冻，或用冰桶盛放，低温供应客人饮 用。低温可有效地减少酒中“丹宁酸”对人口感的刺激。 法国勃艮弟（bourgundy）地区出产的白葡萄酒具有清 冽爽口、爽而不薄的特点，被誉为“葡萄酒之王”。 葡萄汽酒。白葡萄酒装瓶发酵后产生二氧化碳气体而 形成葡萄汽酒。法国香槟地区出品的葡萄汽酒又称槟酒。
第二节 中餐酒水服务程序与标准

二、白酒的服务程序与标准 （一）准备工作 1、客人订白酒后，服务员立即去酒吧取酒，时间不得超过5分钟； 2、准备一块叠成12cm见方的干净餐巾； 3、准备和客人人数相符合的白酒杯。 （二）酒的展示 在左手掌心上放一块叠成12cm见方的餐巾，将白酒瓶底放在餐巾上， 右手扶住酒瓶上端，并呈45℃倾斜，商标向上，为主人展示白酒。 （三）酒的服务 征得客人同意后，在客人面胆打开白酒； 服务时，左手持方型餐巾，右手持白酒瓶，按照先宾后主、女士优先 的原则从客人右侧依次为客人倒酒； 白酒石酸倒入酒杯4/5即可； 倒完一杯后轻轻转动瓶口，避免酒滴在台布上，再用左手中的餐巾擦 拭瓶口。
第一节 酒水基础知识





二、常用的外国酒 （一）蒸馏酒 金酒。金酒又叫杜松子酒，是世界上第一大类的烈酒，最 先由荷兰生产，后在英国大量生产，闻名于世。荷兰金酒 属甜酒，适宜单饮，不宜作鸡尾酒的基酒；英国金酒为干 酒，既可单饮又可作鸡尾酒的基酒。 威士忌。最具代表性的威士忌是苏格兰威士忌、爱尔 兰威士忌、美国威士忌、加拿大威士忌。 白兰地。白兰地是以葡萄酒作原料，在葡萄酒的基础 上蒸馏而成的，最佳陈年时间20—40年。白兰地酒色泽 呈晶莹的琥珀色，具有浓郁的芳香，味醇厚润。饮用时用 手掌暖杯，等白兰地微温有香气散发时，先嗅后尝。其标 记及含义为： ☆3年陈；☆☆4年陈；☆☆☆5年陈V.S10—12年陈 V.S.O12—20年陈；V.S.O.P20—30年陈； Napoleon40年陈；X.O50年陈。

酒水饮料 Beverage Service (一) 旅游英语(本)教学辅导课件

酒水饮料 Beverage Service (一) 旅游英语(本)教学辅导课件
cocktails own the same name, they
taste fairly different.
OK, so much for the cocktail. Let’s move on to digestifs (餐 后酒). What’s it then?
Well, I know. It’s an alcoholic drink served after a meal in contrast to (相对照) the aperitif.
staff of a five-star hotel in
China.
How much do you know about beverage and beverage service?
Which wine goes with white meat or fish?
What is the main difference between the white and red wine glass?
Champagne (香槟酒) or other
sparkling wine, cocktail, vermouth (苦艾酒), sherry (雪利 酒) and bitters (苦药酒) are good
choices.
Actually, any alcoholic drink
can be the aperitif as long as it is refreshing (神清气爽 的).
You got it. To be exact, coffee-
based beverages are also hot
drinks, including cappuccino (卡布奇诺), espresso (意式浓 咖啡), and latte (拿铁).

酒水饮料Beverage Service(二) 旅游英语(本)教学辅导课件

酒水饮料Beverage Service(二) 旅游英语(本)教学辅导课件

Sure. Bordeaux Blanc (波尔多干白)
from south-west France, Chablis (夏布利干白) and Muscadet (麝香 干白) from central France are quite
popular dry wines.
German Liebfraumilch (莱茵干白) is also perfect with the seafood. But the sweet Sauternes (苏特恩 / 苏玳白葡萄酒) is suitable with desserts.
keep the wine’s aroma or bouquet (酒香).
People would use the glass to appreciate and taste the wine, so it must be plainly clear with a stem (酒杯脚) and of a decent size.
You got it！The narrow top detains (保 留) the aroma inside the glass, while the bowl-shaped bottom makes the glass accessible to be cupped in the hand. Any other question?
the training staff.
Wine Wine Glasses Cocktail Glasses
What about the drinks with the food during the dinner then?
Usually wine, beer and ale (麦芽啤酒).

【培训课件】旅游业饭店服务英语电子教案—中等职业学校饭店专业教学课件

【培训课件】旅游业饭店服务英语电子教案—中等职业学校饭店专业教学课件
《饭店服务英语》 电子教案
• • • • • • •ce Service 前厅服务 PartⅡ Housekeeping 客房服务 PartⅢ Food and Beverage 餐饮服务 PartⅣ Health and Recreation 康体服务 PartⅤ Convention Service & Business Center 会议商务服务 PartⅥ Security Service 保安服务 PartⅦ Other Services Concerning Hotels 酒店其他相关服务
Useful Expressions（实用表达）
• • • • • • • • • • • • • • • •
Accepting a Reservation 1) For how long will you stay in our hotel? 2) We still have rooms available which meet your requirements. 3) In whose name will you reserve? 4) I will confirm your reservation information. 5) We look forward to your arrival / coming / seeing you soon. 6) We are expecting your arrival. Refusing a reservation 1) I am sorry. No rooms are available. 2) Sorry, Miss Clinton. All the standard rooms have been fully booked on the day you planned to come. 3) I am sorry. All the standard rooms have been fully booked. What about suite rooms? Revising a Reservation 1) Sorry, due to…, I have to cancel the reservation made in your hotel. 2) I want / would like to revise / change my reservation information. 3) How would you like to revise / change it? 4) I want / would like to change the reservation date?

Unit 2 Hotel Serviceppt课件


9
Listening and Speaking
5 Listen and complete the dialogue.
A. May I have your name and room number?
B. How many tickets do you need?
C. Which flight would you like?
4
Extended Activities
5
Culture Corner
6
My Progress Check
3
Warming up
1 Listen and match.
4
Warming up
2 Listen and choose.
1. The guest falls over because ____.
—Would you like a room with _tw_i_n_b_e_d_s_ or a double bed? 3. May I _h_a_v_e_a__lo_o_k__a_t your ID card? 4. Please _fil_l _in_ this form and then give it to me.
12
Reading and Writing
2 Read the dialogue with these questions in mind.
1. What’s the matter with the whole building? 2. What does the receptionist ask Mr Pan to do?
Clerk: You’re wpelalcnoemeti.cPkeletaysoeuchbeocokkteodm. ake sure 为客Mr人tPh预iasn订is: t机hTe票htaic/nkke火tyy车oouu票vwe时arny，temd一.uc定h!要记 录客Mr人Pa的n:C具Ole体Kr.k要L:e求tYm，oeu如’sree：ew. U航eAlc班o80m号2e/t.o车PBloe次sat、sone,目cahneck to 的并地请C、客le日人rk:期核eTIt、实chtoaen舱k。reoesm别最itmwoyis/后-fafac. 铺nlaTk，atthese别9es要ds:3ds.u、记0earate数ae录tm.toh量B.客fiusf（lti人giwshqh的ttuehiasr姓ene1ttii名5istcyStk）和heeept，tdyeaomtueb?er. 房间Mr号Pa，Mn:r也OP可ha,n以t:ha请t…’s客fin人e.留Th下an电k 话yo号u s码o m，u以ch方. 便联C系le。rk: My pleasure.

unit 24 Food and Beverage Service

Unit Twenty-four Beverage Service
Part One Related information
● introduction of wine

常用的外国酒 威士忌whisky -----以大麦、黑麦、燕麦、小麦、玉米等谷物为原料， 经发酵、蒸馏后放入橡木桶中陈酿、勾兑而成的一种酒精饮料。主要生产国 为英语国家。依照生产地和国家的不同可将威士忌酒分为苏格兰威士忌酒、 爱尔兰威士忌酒、美国威士忌酒和加拿大威士忌酒四大类。其中尤以苏格兰



5. Please pass me the wine list.
6. What can I make for you tonight? 7. You can hold the payment of the bill until you decide to leave if you like. 8.Thank you, we don’t take tips. This is your change.
Part Two
Simulation Training
Language point Classroom activity
Technical terms:





night club n. 夜总会 wine list n. (餐馆的)酒类一览表 non-alcoholic drink adj. 酒精的 n. 嗜酒者, 酒鬼 cocktail n. 1 鸡尾酒 2 餐前开胃菜 3 混合物 swizzle n. 以甜酒为主的鸡尾酒 brandy . 白兰地酒 whiskey n. adj. 威士忌酒(的) gin n. 杜松子酒, 荷兰酒 vodka n. (原产于俄罗斯)伏特加酒 liqueur n. 烈性酒 bitter n. 苦味药; 苦味大补酒; (某些鸡尾酒的)配料;

《旅游英语视听说》chapter 10 (2)


After the waiter uncorks the wine, don’t smell the cork. Look at the cork and deduce whether or not the cork is tented
Once the waiter shows you the wine and you agree that this is the wine you in fact selected, they will go ahead and uncork the wine and he shoots up the cork on the table. Now, don’t go and smell the cork as it’s not going to give you any value, it is just going to smell like cork, but what you can do is to look at the cork and deduce whether or not, the cork is tinted or the wine maybe tinted based on cork discoloration.
(甜食)
clam:
(蛤蜊)
chowder: (杂烩)
Part One: Know-how for Tourism and Travel
American Food
Based on the above passage, decide whether the following statements are true or false. Write T for true and F for false.
5.__T___ The variety of foods in the U.S.A. reflects

How酒水服务标准培训课件PPT(共 37张)


4.将用具放在托盘上 Place the Equipment on the Tray
底盘装红酒
Under Liner for Red Wine
把托盘放在工作台上， 当我们把酒杯放在台 上的时候，将酒瓶放 在工作台上
Carry the Tray to the Side Station, leave the Wine Bottle on
红葡萄酒在常温下饮 用，18度为合适
4.将用具放在托盘上 Place the Equipment on the Tray
将什么用具放在托盘上？ What Equipment
should we place on the Tray?
酒瓶 Wine Bottle
酒杯 Wine Glasses
White Wine Glasses are used for White Wine
2.检查葡萄酒 Checking the Wine
我们要检查什么？
What do we need to check?

列在酒单上正确的葡萄酒和 年份
Correct Wine and vintage as listed on the Wine List 瓶子的标签是否完好
到这次课程结束的时候，我们的目标是要求你 了解符合我们酒店标准的“如何为客人展示和服务一瓶
白或红葡萄酒”。 By the end of this Session, our Objective is to ensure
that you have learned “How to present and serve a Bottle of White or Red Wine” with Confidence, and
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while many non-European wines
are prone to be classified by grape such as Cabernet Merlot (解百纳洛 红葡萄酒) and Pinot Noir (黑品诺葡 萄酒).
There is a certain rule concerning food and wine, is that right?
Yes. Generally speaking, white wine goes well with seafood and white meat, while red wine is good with red meat and game (野味).
I see. If our customer orders some chicken or fish, we could recommend some white wine. But can you tell us some famous white wines, Mr Stone?
Why is a stem so important?
It’s used for people to hold so that no fingerprints will be left on the bowl. Besides, it ensures that the wine is not heated by the cupping hands around the bowl.
Liebfraumilch 圣母之乳
Thank you, Mr Stone. What about the red wines?
French Burgundy (勃艮第红葡萄酒) is a full-bodied (醇厚的) red wine and pairs with red meat and game. Italian Chianti (基安蒂红葡萄酒) is strong and good with pasta dishes
Wine Wine Glasses Cocktail Glasses
European wines as well as those in
the United States tend to be named and classified by place of origin (原 产地) such as Bordeaux (波尔多), Bourgogne (勃艮第),
Does it mean the shape of the glass exerts a striking effect on (产生很显著的影响) the taste of drink?
Good question! It’s believed that
the shape of the glass is essential (必要的) to concentrate (聚集) and
Sure. Bordeaux Blanc (波尔多干白)
from south-west France, Chablis (夏布利干白) and Muscadet (麝香 干白) from central France are quite
popular dry wines.
German Liebfraumilch (莱茵干白) is also perfect with the seafood. But the sweet Sauternes (苏特恩 / 苏玳白葡萄酒) is suitable with desserts.
with the bowl at the bottom “fatter”
than the top, so that the aroma of the wine wafts (飘进) to the nose after beiuse me, Mr Stone. Just now you mentioned the temperature of the wine. Why should the wine be kept cool? Do we have to serve the wine at certain temperature?
keep the wine’s aroma or bouquet (酒香).
People would use the glass to appreciate and taste the wine, so it must be plainly clear with a stem (酒杯脚) and of a decent size.
I see. So if we serve the wine next time, we should remember to pick up the glass by the stem instead of the bowl.
Exactly. A good wine glass tapers (逐渐变细) in slightly at the top
主讲：徐琰
Situation: Mr Stone, a French maitre d’hotel (餐厅领 班 ), continues to talk about beverage especially wine as
well as glasses for drinks to
the training staff.
and red meats.
Another Italian red wine is Lambrusco (兰布鲁斯科红葡萄酒). It’s very light and can go well with almost any food.
In a word, good wine, white or red, can complement (补充, 凸显) and balance the flavors of a meal. But remember to serve different wines in different glasses.