2014-15communicationB

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得分 评卷人
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重庆理工大学考试试卷
2014~2015
班级 111110101-2 学号 姓名
学年第 1 学期
考试科目 商务沟通 B 卷 闭卷 共 4 页
· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 密· · · · · · · · · · · · · · · · · · · · · · · ·封· · · · · · · · · · · · · · · · · · · · · · · ·线· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 学生答题不得超过此线
重庆理工大学考试试卷
2014~2015 学年第 1 学期
班级 111110101-2 学号 姓名 考试科目 商务沟通 B卷 闭卷 共 4 页 · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 密· · · · · · · · · · · · · · · · · · · · · · · ·封· · · · · · · · · · · · · · · · · · · · · · · ·线· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 学生答题不得超过此线
得分 评卷人
5. You are assistant to the Principal of a secretarial college and the Principal feels the following article contains useful points for students who will be leaving shortly, in preparing them for job interviews. Make a suitable summary for the Principal to issue to teachers for them to use in class discussion. Use no more than 100 words. (30%)
3. The graph below shows the figures for CFC emissions in four countries between 1989 and 2001. Write a report for a university lecturer describing the information below.Write at least 150 words. (15%)
得分 评卷人
Interviews – experiences which some people love, and some hate. Whichever category you belong to, a few tips should be borne in mind to ensure interview success. In nearly all meetings, the first impression is that which makes the strongest impact on new acquaintances, be they colleagues, friends or other associates. If that goes wrong, it may be impossible to correct. Secretaries are often seen as status symbols, so an employer would prefer a smart and presentable person to fulfill this role. Not many employers would be impressed by a
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重庆理工大学考试试卷
2014~2015
班级 111110101-2 学号 姓名
学年第 1 学期
考试科目 商务沟通 B 卷 闭卷 共 4 页
· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 密· · · · · · · · · · · · · · · · · · · · · · · ·封· · · · · · · · · · · · · · · · · · · · · · · ·线· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 学生答题不得超过此线
4. Suppose you are working in a training company--Alpha. Your company offers a training program on Marketing. Your boss asks you to write to a manager, Mr. Collin, to introduce this training program to him. Make up the details when necessary. (25%)
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总分
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1. Ms. Johnson, Sales Manager of Alpha Inc. was leaving a memo to her secretary, stating that she was planning to pick up Mr. Jack Stevenson, an important customer, aday. Since she has just been assigned to make an urgent field trip to a friend company, she could not make it herself. She asked her secretary to pick Mr. Stevenson up in her place at the airport, using a limo, and arrange the accommodation for him. Besides, the secretary should call Mr. Stevenson for this change at the same time. Write a memo for Ms. Johnson (15%)
得分 评卷人
2.Your customer, Mr. Bidwell wrote to you that you had sent him the wrong bill with $150 overcharged. After calculation, you found that he had missed to calculate the transportation fees. Now write him a letter to refuse his request. (15%)
得分 评卷人
-1-
重庆理工大学考试试卷
2014~2015
班级 111110101-2 学号 姓名
学年第 1 学期
考试科目 商务沟通 B 卷 闭卷 共 4 页
· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 密· · · · · · · · · · · · · · · · · · · · · · · ·封· · · · · · · · · · · · · · · · · · · · · · · ·线· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · 学生答题不得超过此线
provocative evening-type dress and hair tossed seductively, and it certainly would not be everyday office attire, so plan your wardrobe carefully. Personal freshness is also important, particularly for people around you. If you have ever stood next to someone on a bus whose personal ‘aura’ makes you rush to get off before your stop, then you know what I mean. Give your teeth a good going-over too, to make sure they sparkle and that your breath smells fresh. Long tapering nails also wouldn’t be able to whiz across a keyboard if you are asked to do a typing test, so give yourself a good manicure and ensure your nails are Attractive. The evening before the interview, get all your clothes ready so as to avoid a panic and not being able to decide what to wear. Make sure your hair is clean and shining too. A rumbling tummy is a sure sign of nerves, so avoid embarrassment by having a hearty breakfast. Nerves can often make your nose run too, for no apparent reason, so be sure to carry tissues. If you are wearing tights, make sure you carry a spare pair in case you damage them on the way to the interview. Before you walk into the interview room, take a few deep breaths to calm your nerves – always a useful calming technique. And when you walk in, smile! Don’t get carried away so that your smile looks forced, but be as natural as you can. Be friendly in the interview itself, and it will make it easy for the interviewer to conduct the interview. However nervous you feel, sit in as relaxed a manner as you can, and don’t keep twitching nervously, with your fingers, with the strap of your handbag, with your skirt hem, or whatever. Look at the interviewer directly and don’t avoid eye contact or it will not give a good impression. When answering questions, avoid using ‘yes’ or ‘no’ – they tell an interviewer absolutely nothing and result in a very dull interview. Try to answer as fully as possible, without going off the mark. Remember that the aim of an interview is to allow the interviewer and interviewee to get to know each other in a short space of time in order to decide quickly if it would be possible to work together, it is not intended to be like entering the torture chamber. Relax – and try to enjoy it!