酒店英文
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酒店订房,预订,叫reservation, 所以打电话订房开始,开始要说,i want to make a reservation 我想做个预订。
你可以说reservation这个词,也可以说booking,这个词相对口语化一点。
然后,你要定个啥样的房间类,标间叫standard room. 就是普通标准间。
大床叫single bed, 可以直接说single room. 也叫单人间,两张床的,叫double bed,但是在这里,有些时候需要和对方确认,king size bed, 是一张大床,queen size bed,是一张超级大的床,在这里,queen(女王)比king(王)要大哦。
然后房价叫,room rate, 折扣叫discount, 优惠活动叫promotion, 所以在预订的mm 告诉你他们的room rate是多少后,你可以问问do you have any promotion, 或者do you have any discount?等等,嘎嘎~~~~~~在国外,很多人在酒店预订房间或者很多东西确认之后,他们喜欢要一个确认信,confirmation letter, 木有办法,老外在做很多事情是喜欢白纸黑字的black and white,什么东西写了白纸黑字的之后,一旦出了问题,我就可以起诉你i can sue you!!!好怕怕哦,不过这是一个好习惯,lz在很多事情上,也是这样处理的,所以很多工作的事情,lz喜欢发email,就是什么东西都有black and white,有存底,这样出了问题,责任就可以分清楚啦~~~~,别打个电话过来巴拉巴拉说一大堆,我就要照做,你说了我可以不做,但是你给我发了email,我就得去做了,555555,所以简单如定个房间,也要麻烦预订的mm把confirmation letter发到你的邮箱里了,这个confirmation letter,包括名字name,入住人数一般简写qty, quantity, 成人adult几个,小孩kid几个,入住日期arrival date, 离店时间departure date, 房价,room rate, 房型room type, 是否包含早餐,breakfast include, 或者简写ABF,就是american breakfast. 是否需要接机,pick up, 是否需要送机drop off, 这些最基本的信息,拿到这些确认信息之后,如果你到酒店之后出现问题,你就可以凭这个确认信来大胆的投诉complain了。
酒店管理英语怎么说英文翻译在当今全球化的时代,英语成为了国际交流中最为广泛使用的语言之一。
对于从事酒店管理行业的人员来说,掌握与酒店管理相关的英语词汇和表达方式是至关重要的。
那么,“酒店管理”用英语应该怎么说呢?“酒店管理”常见的英文表述有“Hotel Management” 或者“Management of Hotel” 。
这两种表述在实际使用中都是被广泛认可和接受的。
我们先来详细分析一下“Hotel Management” 这个短语。
“Hotel” 这个单词大家都比较熟悉,意思是“酒店、旅馆”。
“Management” 则表示“管理、经营”。
将这两个词组合在一起,“Hotel Management” 就直接而清晰地表达了“酒店管理”的意思。
再看“Management of Hotel” ,它的结构是“管理(Management)+酒店(of Hotel)” ,同样传达了“酒店管理”的含义。
在实际的应用场景中,比如在学术研究领域,我们可能会看到这样的表述:“The study of Hotel Management focuses on vario us aspects of running a hotel efficiently”(酒店管理的研究重点在于高效运营酒店的各个方面。
)在商务交流中,人们可能会说:“I have extensive experience in Hotel Management” (我在酒店管理方面有丰富的经验。
)在招聘信息中,也经常能看到:“We are looking for professionalswith expertise in Hotel Management” (我们正在寻找具有酒店管理专业知识的专业人士。
)除了上述常见的表述,还有一些与酒店管理相关的常用词汇和短语。
比如“Hotel Administration” (酒店行政管理)、“Hotel Operations Management” (酒店运营管理)、“Hotel Service Management” (酒店服务管理)等等。
酒店行业英文专业术语1. Accommodation - 住宿,提供的给予睡觉休息的场所。
2. Adjoining Room –相邻房间3.Advanced Deposit –订金,客人为了预定房间而提前支付给酒店一笔直按金。
4. Amenities - 设施5.Cancellation - 客人取消订房6. Banquet - 宴会7.Advance Payment - 预付金/押金,按照酒店财务规定和有关规定,前台服务员要求客人预先支付房费和不可预测费用的付费方式。
8. Bed and breakfast (B&B) - 早餐及住宿9. Bellboy - 行李员10. Booking - 预订11. Buffet - 自助餐12. Check-in - 办理入住手续13. Check-out - 办理退房手续14. Complimentary - 提供给某个客人的不需要收费的房间15. Concierge - 礼宾员16. Conference room - 会议室17. Customer service - 客户服务18. Deluxe - 高级豪华19. Double room - 双人间20. Doorman - 酒店门童21. Executive suite - 行政套房22. Front desk - 前台23. Full board - 全包24. Housekeeping - 客房服务25. Guest - 客人26. Gym - 健身房27. Hospitality - 款待28. Hostel - 青年旅社29. Hotelier - 酒店业者30. Housekeeper - 客房服务员31. In-room dining - 客房送餐32. Key card - 门卡33. Laundry - 洗衣房34. Linen - 床品35. Lobby - 大堂36. Mini-bar - 迷你酒吧37. Maid - 女仆38. Meeting room - 会议室39. No-show - 未到者40. Occupancy - 入住率41. Online booking - 网上预订42. Package - 套餐43. Porter - 行李搬运工44. Rate - 房价45. Receptionist - 前台接待员46. Reservation - 预订47. Restaurant - 餐厅48. Room service - 客房服务49. Suite - 套房50. Tip - 小费51. Valet parking - 代客泊车52. All-inclusive - 一切包括53. Arrivals - 到达/到店54. Average Room Rate - 平均房价55. Attractions - 景点56. Boutique hotel - 精品酒店57. Business center - 商务中心58. Concierge desk - 礼宾台59. Departures - 离开60. Destination - 目的地61. Front office - 前台办公室62. Full-service hotel - 全服务酒店63. Group booking - 团队预订64. Hospitality industry - 酒店业65. Housekeeping supervisor - 客房部主管66. Inn - 小旅馆67. Late check-out - 延迟退房68. Lounge - 休息室69. Loyalty program - 忠诚度计划70. Luxury hotel - 豪华酒店71. Meeting planner - 会议策划者72. Motel - 汽车旅馆73. Night audit - 夜审74. Occupancy rate - 入住率75. Online travel agency (OTA) - 网络旅行社76. Overbooking - 超售77. Pillow menu - 枕头菜单78. Reception - 接待处79. Resort - 度假村80. Revenue management - 收益管理81. Room rate - 房价82. Sales manager - 销售经理83. Self-catering - 自助式84. Single room - 单人间85. Spa - 水疗中心86. Staff - 员工87. Standard room - 标准间88. Staycation - 居家度假89. Turndown service - 晚间整理服务90. Upsell - 升级销售91. Vacation rental - 度假租赁92. Wi-Fi - 无线上网93. Butler - 男管家94. Conference center - 会议中心95. Reservation agent - 预订代理人96. Front-of-house - 前台部门97. Revenue per available room (RevPAR) - 每间可用客房收入98. Housekeeping cart - 打扫房间的推车99. Room occupancy - 房间占用率100. Reservations manager - 预订经理101. Concierge services - 门房服务102. Housekeeping department - 客房部门103. Room inventory - 房型库存104. Room service attendant - 客房服务员105. Guest satisfaction - 客人满意度106. Hospitality management - 酒店管理。
★以下是⽆忧考英⽂写作翻译频道为⼤家整理的《酒店词汇:酒店专业英语术语》,供⼤家参考。
更多内容请看本站频道。
(1) Accommodation (住宿):提供的给予睡觉休息的场所。
(2) Adjoining Room (邻近房):指两间房间近连在⼀起。
(3) Advanced Deposit (订⾦):客⼈为了确保能有房间⽽提前⽀付给酒店⼀笔直按⾦。
(4) Advance Payment(预付⾦/押⾦):按照酒店财务规定和有关规定,前台服务员要求客⼈预先⽀付房费和不可预测费⽤的付费⽅式,如现⾦担保、信⽤卡预授权。
(5) Amenity(致意品):指酒店免费向住店客⼈提供的⼀些礼品,如⽔果、鲜花或饮品等。
(6) Arrival(到店):指客⼈⼊住酒店的抵店,如: Arrvial Date。
(7) Average Room Rate(平均房价):指所有住房的平均价格,它是前台的⼀个常⽤术语。
即A.R.R.。
(8) Block (预告锁房):指为了把某间房能够保留下来,⽽提前把此房间在某⽇锁起来,使其在该时间段显⽰被占⽤,有利于控制房间的预售。
(9) Cancellation (取消):指客⼈取消订房。
(10)Check-In:指客⼈登记⼊住酒店,包括机场登机⼿续也是同样的叫法。
(11)Check-Out:指客⼈结账离开酒店。
(12)Complimentary(免费):指由总经理批准提供给某个客⼈的不需要收费的房间,即COMP。
(13)Confirmation (确认):指酒店发给订房客⼈的⼀种⼗分详细的订房书⽽协议,承认客⼈在将来的某⼀天有权居住在本酒店。
另,机票中的往返票,连程票,在中转途中要求做位置的Comfirmation,否则航空公司有权取消该位置⽽转售他⼈。
(14)Connecting (连通房):指两间房中间有⼀扇门连通起来的房间。
(15)Corporate Rate (公司合同价):指与酒店有协议⽽提供给公司的客⼈的房间价格,这类价格通常为特别价,且保密。
旅游英语介绍酒店英文回答:Hotel Introduction.A hotel is a building that provides lodging for travelers. Hotels can range in size from small, family-run establishments to large, international chains. They offer a variety of services, including accommodations, food and beverage, and recreational activities.Types of Hotels.There are many different types of hotels, each with its own unique set of features and amenities. Some of the most common types of hotels include:Budget hotels: These hotels offer basic accommodations at a low price. They typically have small rooms withlimited amenities.Mid-range hotels: These hotels offer a more comfortable stay than budget hotels, with larger rooms and more amenities. They may also offer features such as free Wi-Fi and breakfast.Luxury hotels: These hotels offer the highest level of comfort and service. They typically have large rooms with luxurious amenities, such as marble bathrooms and king-sized beds. They may also offer a variety of amenities, such as spas, swimming pools, and fine dining restaurants.Hotel Services.Hotels offer a variety of services to make your stay more comfortable and enjoyable. Some of the most common hotel services include:Accommodations: Hotels offer a variety of room types to choose from, including standard rooms, suites, and villas.Food and beverage: Hotels typically offer a variety of dining options, including restaurants, bars, and room service.Recreational activities: Many hotels offerrecreational activities, such as swimming pools, fitness centers, and spas.Business services: Some hotels offer business services, such as meeting rooms, business centers, and Wi-Fi.Choosing a Hotel.When choosing a hotel, there are a few things youshould consider:Location: The location of the hotel is important. You want to choose a hotel that is convenient to yourdestination and activities.Budget: The cost of the hotel is another important consideration. You need to choose a hotel that fits yourbudget.Amenities: The amenities offered by the hotel are also important. You should choose a hotel that offers the amenities that you want.Hotel Etiquette.There are a few things you should keep in mind when staying in a hotel:Be respectful of the staff: The hotel staff is there to help you have a comfortable stay. Be polite and respectful to them.Be quiet: Hotels are generally quiet places. Be respectful of other guests and keep your noise level down.Clean up after yourself: Leave your room clean when you check out. This will help the housekeeping staff do their job.中文回答:酒店介绍。
酒店专用词集锦一,酒店各部门名称,职位酒店hotel, inn, motel, express,总经理general manager, GM驻店经理resident manager, EAM,executive assistant manager 部门总监department director政府事务经理government affairs manager总经理助理assistant to General manager值班经理部门经理department manager副经理assistant manager主管supvisor领班captain房务总监room division director(1)前厅部front office接待员receptionist文员clerk,综合科员秘书secretary大堂副理assistant manager接待处reception desk商务中心business center总机话务员operater问讯处information desk收银处cashier desk礼宾部concierge金钥匙组织UICH,union international concierge hotel 机场代表hotel representative行李员bell boy, luggage boy, porter门童door boy,door man租车中心car rental center豪华轿车limousine班车shuttle bus礼品小卖部souvenir center, gift shop,koisk购物中心shopping center店员shop assistant电话间Telephone booth, koisk电梯elevater(2)客房部,管家部housekeeping客房部经理,行政管家executive house keeper楼层清洁员floor attendant, house keeper行政楼层executive floor无烟楼层non smoking floor洗衣房laundry room布草房linen room餐具间,工作间Pantry room公卫、保洁部Public Area, PA康乐中心health club,health center美发中心barber shop,beauty salon剪头发hair cut修发边trim洗手间washing room, restroom, bathroom.toilet, wc. (3)安保部security department安管员,保安,security guard消防中心fire controlling center火警Fire alarm(1)餐厅restaurant(2)厨房kitchen(3)酒吧bar(4)咖啡厅cafeteria(5)管事部stewarding department(6)面包房bakery room餐具间,操作间Pantry room送餐服务room service宴会厅ballroom多功能厅function room包间private room酒窖wine cellar扒房grilled room厨师cook厨师长chef行政总厨executive chef中餐厅Chinese food restaurant男服务员waiter女服务员waitress礼仪,领位员hostess西餐厅western food restaurant日餐厅Japanese restaurant韩式餐厅Korean food restaurant啤酒花园beer garden库管员store keeper酒吧bar大堂吧lobby bar调酒员bartender乐队band(1)客房销售room sales(2)宴会销售部Catering sales department(3)预订部reservation department(4)公关部public relations department,PR 销售代表sales executive团队协调员group coordinator销售副经理assistant sales manager销售经理sales manager高级销售经理senior sales manager销售总监市场总监marketing director ,DOM美工artist翻译translator, interpreter同声传译simultaneous translation人事培训部personnel & training department 培训师trainer培训经理training manager实习生trainee工会Trade union员工食堂Staff canteen医务室Clinic room医生doctor护士nurse急救包the first aid box创可贴Bandet财务总监financial controller 电脑部IT department成本控制cost control出纳cashier信贷部credit department夜审night auditer采购部purchasing department 收货部receiving department工程总监chief engineer助理工程师assistant engineer 工程师engineer音响师disk joker, DJ音响Hi Fi set木工carpenter瓦工bricklayer电工electrician二,各部门专用名词客人guestVIP 贵宾Welcome in Red carpet贵宾欢迎仪式Check in C\I 入住登记Check out C\O 结账离店Walk in guest没有预订的入住客人No show guest预定未到的客人护照passport身份证identity card, ID信用卡结账pay by credit card支票结账pay by cheque, check现金支付pay in cash账单bill,check签单sign the bill挂账city ledger逃帐,跑帐bill evasion押金deposit折扣discount ,rebate外币foreign currency服务费Service charge,Surcharge,小费tipSmall change 零钱美元dollar港元HONG KONG dollar发票invoice, receipt服务费service charge, surcharge早餐券breakfast coupon礼券voucher加床extra bed间夜room night保险箱safe box万能钥匙Master key房卡room card房间号码Room number房间钥匙room key不吸烟区域No smoking area签字(名词)signature签字(动词)sign失物招领lost & found行李baggage, luggage行李箱suitcase单人间(单标间,大床房)single room,king size,queen size双人间(双标间)twin room,double room 套房suite跃层,复式duplex公寓Apartment写字间office清洁房,干净房Clean room脏房间Dirty room可卖房available rooms空房Vacant room三O房,大修房out of order room请勿打扰do not disturb,DND清洁剂detergent刷子brush拖把mop双锁double lock床Bed床垫mattress床单Sheet枕头Pillow被子Quilt毯子blanket沙发Sofa镜子Mirror台灯table lamp地灯standing lamp夜灯night lamp烟灰缸ashtray火柴match茶包tea bag电视频道TV channel酒店指南Hotel direction 空调air conditioner客房备品Amenity篮子basket香皂Soap香波Shampoo梳子Comb牙刷Tooth brush牙膏Toothpate剃须刀Shaver淋浴Shower毛巾Towel浴盆Bath tub面盆Face basin浴帽Shower cap浴袍Bath robe暖水瓶thermos冰桶ice bucket吹风Hair dryer熨斗Iron熨衣板Pressing board衣挂Hanging rack加床Extra bed婴儿床baby bed衣柜Cabinet拖鞋Slipper垃圾桶Rubbish bin小酒吧Mini bar开夜床Turn down service 对讲机Walkie-talkieSet up摆台Take order点菜pick up上菜Table 桌子Table card 桌卡Table number桌号Table cloth桌布Chair椅子Baby chair 儿童椅station操作台flower 鲜花Vase花瓶Napkin 餐巾Paper napkin纸巾Knife 刀Fork叉Chopstick筷子Spoon勺子lighter打火机match火柴Tray 托盘Round tray园托Square tray方托Toothpick牙签mustard芥末Pepper胡椒Salt盐Soya sauce酱油Vinegar醋Sauce酱汁Dressing 沙律配汁Seasoning 调味品Ingredient配料garlic大蒜ginger姜parsley香菜vanilla香草onion洋葱leek韭葱spring onion小葱recipe菜谱,配方pantry room餐具室,服务间Ashtray 烟灰缸Porcelain, chinaware瓷器glassware玻璃器皿Plate盘子Bowl碗Saucer底碟Glass玻璃杯Cup茶杯ice bucket冰桶Coffee咖啡Tea茶Tea bag茶包Jasmmie tea茉莉花茶Black tea 红茶Sugar cube方糖Cream 淡奶,奶油Drink饮料Soft drink软饮Sprite 雪碧Soda water苏打水Tonic water汤利水Ginger ale 干姜汁Coca cola可乐Ice water冰水Hot water热水Mineral water矿泉水Purified water纯净水Milk牛奶Yoghurt酸奶Juice果汁Orange juice橙汁Coconut milk椰汁Bottle beer罐装啤酒Can beer听装啤酒Red wine红葡萄酒White wine白葡萄酒Opener开瓶器Sparkling wine气泡酒Champagne香槟Chinese Liquor 白酒Spirit烈酒Cocktail鸡尾酒Brandy白兰地Cognac干邑Whiskey威士忌Tobacco烟草Cigarette香烟Breakfast早餐Lunch 午餐Dinner晚餐Brunch早午餐Continental breakfast欧陆式早餐American breakfast美式早餐Bread面包Toast烤面包牛角包croissant小松糕muffin甜面包Danish pastry煎饼pancakeFried egg 煎蛋Boiled egg煮蛋ham火腿sausage香肠bacon培根,腌肉Sandwich三文治Jam果酱marmalade橘子酱caviar 鱼子酱peanut 花生米syrup糖浆honey蜂蜜Cheese奶酪,芝士Butter黄油Biscuit饼干Cookie曲奇Cake蛋糕buffet自助餐A la carte menu零点菜单set menu套餐菜单wedding menu婚宴菜单Appetizer开胃菜Main 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break点心freshments\dim sum舞台stage讲台podium,platform剧院式theater style课桌式class style诊所式clinic圆桌式round table回形桌hollow shapeU型桌U shape投影仪OHP, BEAMER麦克microphone无线麦克wireless mic胸麦chest mic领麦lapel mic对讲机Walkie-talkiestaff handbook 员工手册Labour contract 劳动合同training period实习期Probation period试用期Probation appraisal试用期评估Performance appraisal考核评估Certificate 证书Name tag名牌Uniform 制服,工作服Manner 礼仪Recruit招聘Interview面试Train培训工资salary奖金bonusCasual worker 临时工Full time worker 正式工,全职工Part time worker小时工Overtime work 加班attendance考勤duty roster 排班表shift 班次morning shift早班afternoon shift下午班night shift夜班interval休点。
酒店英文
基本单词:
Hotel宾馆酒店Rootlots hotel 黄土情大酒店railway station火车站1.General Manager’s Office 总经理办公室
2.Room Department 房务部
3.Food and Beverage Department 餐饮部
4.Accounting Department 财务部
5.Engineering Department 工程部 6.Sales Department 销售部
问候语:
1. Good morning /afternoon /evening, sir/madam
早上好/下午好/晚上好,先生/女士
2. Welcome to our hotel (XX restaurant)
欢迎光临我们酒店(XX餐厅)
3. How do you do?回答:How do you do .
您好(初次见面)
4. How are you?
您好(较熟悉时)
5. Fine, thanks
谢谢,我还好
6. It’s nice (glad) to meet you.
很高兴见到您
7. What can I do for you? sir/madam
我能为您做些什么呢?先生/女士
8. I hope you enjoy your stay with us, sir/madam
希望您在我们酒店居停愉快,先生/女士
9. Please wait a moment, sir/madam
您请稍等,先生/女士
10. Please take a rest, sir/madam
您请休息一下,先生/女士
11. Certainly, sir/madam
当然可以,先生/女士
12. Any comments and suggestions are welcome, sir/madam
欢迎多提宝贵意见,先生/女士
13. Please step this way to upstairs/downstairs.
请这边上楼/下楼
14. Take a seat please, sir/madam
您请坐,先生/女士
15. Would you please repeat it, sir/madam
请重复一遍好吗,先生/女士
16. Please go straight / turn right / turn left, sir/madam
请笔直走/请右转/请左转/先生/女士
17. You are welcome, sir/madam
不用谢,先生/女士
18. At your service, sir/madam
乐意为您效劳,先生/女士
19. I’m sorry to have kept you waiting, sir/madam
对不起,让您久等了。
先生/女士
20. Excuse me, sir/madam
对不起,(引起对方注意),先生/女士
公共部分
21. I’m sorry to interrupt you, sir/madam
对不起,打扰您了。
先生/女士
22. I apologize for this, sir/madam
我为此道歉,先生/女士
公共部分
23. That’s all right (Don’t mind), sir/madam
没关系,别在意
24. Please mind (watch)your step, sir/madam
您请当心(提醒对方)先生/女士
公共部分
25. Take it easy sir/madam
您放心好了,先生/女士
26. See you later, sir/madam
等会儿见,先生/女士
公共部分
27. Goodbye and thank you for coming, sir/madam
再见,谢谢您的光临先生/女士
28. Goodbye sir/madam, We look forward seeing you again 再见,我们期待您再次光临。
先生/女士
公共部分
29. Have a nice trip, sir/madam
先生/女士,祝您一路平安
30. I’m sorry, sir/madam It’s my fault
先生/女士,很抱歉,这是我的错。
Front Office前厅服务
一、Room Reservation客房预订
1. Would you like a room with a front view or a rear view? 你是要窗户临街的房间,还是要背街的房间?
2. In whose name is the reservation made?
是以谁的名义订的房间?
Front Office前厅服务
3. Who made the reservation, please?
请问谁预订的房间?
4. For how many nights?
您要住几个晚上?
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
Good evening. (用于下午六点过后)在这些招呼语的后面接句子,例如:
Good morning, sir. Are you checking-out?早上好,先生,请问您要退房吗?
Good afternoon, sir. Welcome to LI JIA Hotel.中午好,先生,欢迎光临丽嘉酒店
Good evening, Ms. May I help you?晚上好,小姐,请问我能为您服务吗?
后面也可以接上自己酒店名称、部门名称,如:
Good morning, sir. This is the Front Desk. May I help you?
早上好,先生。
这里是服务台,请问您需要服务吗?(三)回答
1.一般性的回答
I see, sir.我明白了,先生。
Certainly, sir.好的,先生。
2.请对方再等一会儿
Just a moment, please.请稍等。
Thank you for waiting.您久等了,先生。
I am very sorry to have kept you waiting.很抱歉让您久等了。
Could you wait a little longer, please?请您稍候好吗?
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时,不要一口回绝说“No.”,要委婉一些。
I am afraid I can’t do that.不好意思,我恐怕没办法那样做。
Excuse me, sir. Please let me pass. 不好意思,先生,麻烦让我过一下。