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酒店常用英语口语:前厅部用语（1）Have you a reservation？您预订过吗?（2）May I have your name and room number?您能告诉我您的名字与房间号码吗？(3）Here is your room key。
给您房间钥匙.（4）Please pay at the cashier’s desk over there.请去那边帐台付款.（5）Are these your baggage? May I take them for you？这些是您的行李吗？我来帮您拿,好吗？(6）I’m afraid our hotel is fully booked on that date。
对不起，我们饭店那一天的客房全部订满了。
（7）Your room is confirmed for that day. We look forward to serving you。
您要的那一日房间已经确认了.我们期待着为您服务。
(8）I’ll cancel Mr Bell's reservation from February 27th for three nights。
我将取消BELL先生从2月27日开始3个晚上的预订。
(9) May I reconfirm your departure date？我可以再次确认您的离店日期吗?(10）I’m sorry，madam. We don't have any vacancy at the moment。
对不起,小姐,我们现在没有空房间。
（12）How many pieces of luggage do you have?请问您有几件行李?（13）Is there anything valuable or breakable in your bag？您包里有贵重或易碎物品吗？（14）You can get your money changed at the cashier's Desk。
武陵源宾馆员工礼貌服务用语一、常用词汇先生/女士sir/ lady卫生间Toilet/ W.C/ lavatory/ bath room中餐厅Chinese restaurant西餐厅west restaurant泡脚feet-dipping演艺中心showplace全陪导游tour guide 司机driver 香皂soap 沐浴液shower洗发液shampoo 卫生纸toilet paper电吹风hair drier 剃须刀razor 毛巾towels 浴巾bath towel面巾face towel 梳子comb 牙刷toothbrush 牙膏toothpaste插座plug 烟灰缸ashtray信封envelope 衣架caathangers湿巾wet towel 茶水teas绿茶green tea北京二锅头erguotou made inBeijing啤酒beer电话号码telephone number房间号码room number二、方位：前front 后behind左left 右right三、数字0~100 zero 1 one 2 two3 three4 four5 five6six 7seven 8 eight9 nine 10 ten四、基本礼貌用语欢迎您下榻我宾馆。
Welcome to our hotel!欢迎welcome您好How do you do!/ How areyou!早上（上午/下午）好。
Good morning(afternoon)晚安！Good night!祝您节日快乐Have a good holiday!新年快乐！Happy new year!生日快乐！Happy birthday!对不起！Sorry!没关系！Don’t mention it!不要紧！It doesn’t matter.别客气！You are welcome!再见！Bye-bye!请问我能帮到您什么吗?What can I do for you?/May I helpyou?请稍等。
酒店管理英语怎么说英文翻译在全球化的今天，酒店业已成为一个重要的产业领域，无论是国内还是国际市场，酒店管理都离不开与外国客人的交流。
因此，学习和掌握酒店管理英语成为了酒店从业人员的基本要求。
下面将为大家介绍与酒店管理相关的英语词汇和短语。
首先，我们先来了解一些基本的酒店管理英语词汇。
在酒店的前台工作中，与客人沟通是至关重要的。
以下是一些常用的与接待客人相关的词汇：1. Welcome - 欢迎2. Check-in - 办理入住手续3. Check-out - 办理退房手续4. Reservation - 预订5. Room service -客房服务6. Housekeeping - 客房清洁服务7. Concierge - 接待员8. Bellboy - 行李员9. Receptionist - 前台接待员10. Hotel manager - 酒店经理在日常的工作中，酒店员工还需要处理客人的问题和需求。
以下是一些常用的与解决问题相关的英语表达：1. How may I assist you? - 我能帮您什么忙？2. Is there anything I can help with? - 我能帮您什么吗？3. I'm sorry for the inconvenience. - 对不起给您带来的不便。
4. Let me check for you. - 让我替您查一下。
5. Here is your room key. - 这是您的房间钥匙。
除了接待客人和解决问题外，酒店员工还需要处理各类预订和订单。
以下是一些与预订和订单相关的英语词汇：1. Availability - 可供出租的房间2. Room type - 房间类型3. Single room - 单人房4. Double room - 双人间5. Suite - 套房6. Reservation confirmation - 预订确认7. Cancellation policy - 取消规定8. No-show - 未报到者在酒店管理中，还有一些关于餐厅和宴会的英语词汇也是必须要了解的。
当客人到来时，在门口必须有人迎接，迎接者的微笑必须灿烂，问候必须礼貌，英语的“GOOD MORNING”或国语的“您好”是必须要有的的在餐前做好3.Check with pantry and kitchen to ensure that all confirmed menus and reserved items are in place 检查一下备餐间和厨房，确定所有预定的菜单和确定的菜品都已经准备就绪4.ATo call the guests of party for 6 and above and those who have booked the PDRs to reconfirm and to reconfirm the time, number of persons and all related details, if there is any changes, alterations / adjustments must be done right away领位员须给六人以上的定了包房的客人打电话以确认时间、客人数和所有相关的细节，若有任何变化，须马上给客人提出相应的建议并变更相关的所有内容5.All staff are stand by and ready for service 所有员工须时刻准备待命6.All sections in the kitchen are ready for service 厨房的各部必须一切准备就绪7.The updated newspapers are ready 报纸必须是最新的8.Check the lighting, air-con are on, the fire exits are unlocked 检查灯光、空调是否已经开启，防火通道门是否已经开启9.All tables are properly set as required 所有桌面均已按照预定要求调整摆放10.The pantry has all condiments and sauces prepared as per SOP备餐间的所有调配料均已经按照标准工作程序准备就绪11.The door of the restaurant must be opened on time, there is no circumstances the door can be opened later than originally scheduled 餐厅的开门时间必须准时，任何时候餐厅的门都不可以比规定营业时间晚开12.If the dim sum SOP is NCR tick form, the tick forms in folder witha pen must be placed on all guest tables13.If the Dim Sum are to be served from trolleys, all trolleys must be ready for service14.The guests to be brought to the designated table, the service associate must approach to the guest and greet them with a shining smiling face and the SOP stated should be applied 当客人被带到相应的餐桌前时，服务员必须马上按照标准服务程序的要求带着灿烂的微笑上前15.The names on directional sign are set accordingly 方向标志必须事先放好16.The PDRs are set according to the requirements as per required 包房必须根据客人的要求布置好17.For those parties to be held in PDRs, thus the menu is still not yet confirmed, a menu proposal to be ready for the guest and propose to them when they arrive 对那些定了包房但还没有确定菜单的客人，建议的菜单必须事先准备好，一旦客人到了以后就可以向baskets, warmer for Chinese Hua Tiao Wine, pot, cups dried prunes, rock sugar…客人的任何要求必须要兑现，要准备好所有相关的用具，比如：玻璃杯，冰桶，葡萄酒篮，花雕酒保温桶，花雕壶，花雕杯和干话梅12.The manager must introduce himself to the host or the organizer, in the mean time he should find out what is the nature of the party unless he has known before hand. If this is a birthday party, he should check whether the cake has been arranged and who is the birthday boy, so the arrangements can be made, meanwhile he should also introduce the service associate who is assigned to take care of this party to the guest餐厅经理必须向客人或宴会组织者做自我介绍，同时必须搞清楚宴会的性质除非事先知晓，如果是生日聚会的话，他必须检查一下生日蛋糕是否已定和谁是当天的寿星，这样就可以做相应的安排，同时他应该将负责该房间服务的服务员也介绍给客人13.The service associate must get to know who the host is, who the organizer is, who the guest of honour is, how they should be addressed, and go through once again with the host or the organizer all details (the best timing is to do it before the arrival of the rest of the guests)服务员必须知道该桌的主人是谁，组织者又是谁，谁是主宾，分别应该如何称呼，最后和主人或组织者确认一遍所有的细节（这一点最好是在开餐前做）14.Check whether wines / liquors / beverages displayed on the service bar meet with the host's requirements i.e.: he would like to go for premium brands, regular brands or any particular brands, items must be alternated immediately检查一下水吧上面所准备的饮品是否和客人的要求有异，比如：他是否有对特定品牌的选择，有选择的必须可以马上选择的15.Soya sauce, tidbits can be pre-set on the table, face towels can be pre-placed, drinking water can be pre-poured, wine can be opened to let it breath if the wine is confirmed in advance 酱油和小食可以预先放在桌上，小毛巾也可以预先放在桌上，葡萄酒可以先打开以便和空气接触，当然这点必须是预先得到确认的16.If the menu is not yet confirmed, a menu proposal must be ready at average price and keep aside, when the host or the organizer arrived can show it to him 如果菜单尚未确认，我们推荐的菜单必须已经准备好以供客人挑选，菜单必须有每位的价格，一旦客人到了就可以在第一时间提供给客人17.The assigned service associate to stand by, and must not keep the room unattended 包间的服务员必须始终在包间里等候，包间自始至终必须有服务员，决不能让包间空人18.The manager should assign the guest's favourable staff to serve the party (if any) 如果客人有特别中意的服务员的话，餐厅经理应在事先准备好的碗中12.Put a little spring onion, ginger and soya sauce on the fish 每个碗中放一点姜葱和酱油13.Put the fish head and the tail on a bone plate and serve it to the guest of honour, normally seating next to the host 将鱼头和鱼尾分成两份服务给主人和主宾，一般主宾总是紧靠主人坐的Family Style: 家庭式1.Put the fish on the guest table directly, fish head should be on the opposite side of the table 将鱼放在客人的桌上，鱼头不可以对着客人2.Ask the guest whether they would like the fish to be deboned 询问一下客人是否愿意让你给他们分一下3.Move the spring onion and ginger on the side of the plate 先将葱姜丝拨到一边4.Make a cut in the middle of the fish, and move the meat to two sides (if the guest want the fish to be deboned, cut off the fish head and tail, remove the big bone carefully to a bone plate, ensuring that there is no more meat attached to the bone) 在鱼的中部开一刀（如果客人同意你分的话），将鱼头和鱼尾分别割一刀，然后小心将鱼大骨取出放在一边的碟上，骨上不能带肉5.Put the fish meat from two sides back to the fish, let it look like a whole pc of fish 将鱼肉从两边再回放到鱼身上，让鱼看上去还象一条整鱼6.Put the spring onion, ginger on the fish with few scoops of soyafish 将葱姜丝放回到鱼身上，然后再将汁淋一些在鱼身上7.Put a serving spoon on the side of the plate and let the guests to help themselves 将公勺放在鱼盘的边上以便客人们的取用Procedure for Serving Whole Fish in PDRs / VIPs on the Lazy Susan or by Table Side on a Service Cart: 在贵宾厅服务整鱼的程序，在转盘上和在服务餐车上1.Pre set the bowls on individual underliners with a chinaware spoon on lazy susan / on service cart according to the exact number of guests at table 预先根据桌面上的实际客人数将配有垫碟和条匙的米饭碗分别放在转盘或服务餐车上。
酒店常用英语缩写大全1. 介绍在酒店行业中，英语缩写是非常常见的，它们被广泛用于酒店的各个方面，包括房间预订、服务设施、行政管理等。
本文将介绍一些常用的酒店英语缩写，并解释它们的含义和用途。
了解这些缩写将有助于提高我们在酒店工作中的效率和沟通能力。
2. ADR - Average Daily Rate（平均每日房价）ADR是指酒店每个房间每晚的平均价格。
这个指标对于预测和评估酒店的经营状况非常重要。
3. RevPAR - Revenue Per Available Room（每可用房间收入）RevPAR是指每个可供出租的房间所产生的收入。
它是衡量酒店经营效益和市场竞争力的重要指标。
4. OTA - Online Travel Agency（在线旅行社）OTA是一种通过互联网提供旅游服务和预订机票、酒店等服务的机构。
知名OTA包括Booking、Expedia等。
5. PMS - Property Management System（物业管理系统）PMS是一种集中管理和控制酒店日常运营的软件系统。
它涵盖了房间预订、客户信息、账务管理等方面。
6. CRS - Central Reservation System（预订系统）CRS是一种集中管理和处理酒店房间预订的系统。
它可以与OTA 和其他渠道连接，方便客户进行预订。
7. POS - Point of Sale（销售点）POS是指酒店内进行销售交易的地点，例如前台、餐厅等。
POS 系统可以帮助管理销售和库存。
8. F&B - Food and Beverage（餐饮）F&B是指酒店提供的食品和饮料服务。
这包括各种餐厅、咖啡厅、宴会厅等。
9. VIP - Very Important Person（非常重要人物）VIP是指在社会地位或贡献方面具有重要地位的人。
在酒店业中，VIP客户通常享有特殊待遇和服务。
10. OTA - Over the Air（空中传输）OTA也可以表示空中传输，特别是在无线通信领域。
inn名词解释
摘要：
1.介绍inn名词的来源和含义
2.分析inn名词的词性和语法特点
3.探讨inn名词在实际运用中的变化和用法
4.总结inn名词的重要性和应用场景
正文：
【1.介绍inn名词的来源和含义】
inn这个词汇起源于英文，它是英文单词“inn”的缩写。
在英文中，inn 通常表示一种提供住宿和餐饮服务的商业场所，类似于我国的酒店或旅馆。
而在汉语中，inn名词被引入后，逐渐演变成一种表示短期居住和休息的场所。
通常，inn名词可以翻译为“旅馆”、“酒店”或“驿站”。
【2.分析inn名词的词性和语法特点】
作为名词，inn具有以下词性和语法特点：
- 它可以表示一种具体的场所，如酒店、旅馆等。
- 它可以表示一种抽象的概念，如旅途中的临时住所。
- 作为可数名词，inn前面可以加量词，如“一家旅馆”。
- 作为不可数名词，inn不能直接加量词，但可以用“若干”等量词来表示数量。
【3.探讨inn名词在实际运用中的变化和用法】
在实际运用中，inn名词会受到语境和场合的影响，产生一些变化和用
法：
- 在描述不同类型的inn时，可以加上前缀或后缀，如“经济型酒店”、“快捷酒店”等。
- 在表示inn的功能时，可以用“提供住宿和餐饮服务”等短语来修饰。
- 在与其他名词搭配时，如“旅游景点inn”、“汽车旅馆”等，可以强调inn的特点和属性。
【4.总结inn名词的重要性和应用场景】
inn名词在日常生活和各行各业中具有广泛的应用和重要性，它可以用来描述各种类型的住宿场所，满足人们出差、旅游、度假等不同需求。
酒店各部门英文缩写总经理办公室:GM人力资源部:HR财务部:FN餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M市场传讯部MCMarketing Communications DEPARTMENT酒店各职位英文缩写GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理DOM---DIRECTOR OFSALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理CON---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HR---HUMAN RESOURCES 人力资源部FN---FINANCIAL DEPARTMENT 财务部FC---FINANCIAL CONTROLLER财务总监行政总厨 A.T.K Administrative total kitchen收益管理经理Revenue Manager RECP---RECEPTION 接待处HSKP---HOUSEKEEPING DEPARTMENT客房中心酒店职位英语董事长Board Chairman (Director)董事总经理Managing Director经济师Economist首席会计师Chief Accountant总经理General Manager副总经理Deputy General Manager (Vice) 驻店经理Resident Manager总经理行政助理Executive Assistant Manager (EAM)总经理秘书Executive Secretary总经理室Executive Office (G.M office)机要秘书Secretary接待文员Clerk副总经理Vice General Manager总经理助理Assistant to General Manager 总经理秘书Secretary to General Manager 行政秘书Executive Secretary人力资源部Human Resources Division人事部Personnel Department培训部Training Department质检部Quality Inspection Department员工关系部Staffing Relationship Department人力资源开发总监Director of Human Resources人事培训经理 P&T Manager人事部经理Personnel Manager培训部经理Training Manager质检部经理Quality Inspection Manager人事主任Personnel Officer福利劳资员 Payroll Clerk培训主任Training Officer行政部主任Executive Officer秘书Secretary员工事务长 Staff Purser车队队长 Driver Captain Chief Driver员工宿舍管理员Dormitory Keeper员工餐厅勤杂工Staff Restaurant Cleaner 司机 Driver更衣室管理员：Staff Lockers Rooms Keeper 翻译兼英语教师：English Translator & Teacher计划财务部Finance and Accounting Division财务部Accounting Department成本部Cost-control Department采购部Purchasing Department审计部Auditor Department财务总监Financial Controller (Director of Finance)财务部经理Chief Accountant成本部经理Cost Control manager结帐经理Cashier Manager信用审计经理Credit Manager采购部经理Purchasing Manager采购部主管Purchasing Officer总出纳Chief Cashier仓储领班Store Room Captain营业点结帐领班F&B Cashier Captain总台结帐领班F/O Cashier Captain夜审计员Night Auditor信用管理员Credit Clerk应收款管理员A/R Clerk往来款结算员Accounting Clerk收入费用结算员Accounting Clerk成本核算员Cost Clerk验货员Receiving Clerk信息管理员Information System Clerk文员Secretary 食品采购员Purchasing Clerk - F&B物资采购员Purchasing Clerk - Material 食品保管员Storeroom Keep - F&B物资保管员Storeroom Keep - Material 餐厅收款员F&B Cashier总台收款员F/O Cashier市场营销部Sales & Marketing Division 销售部Sales Department公关部Public Relation Department市场营销总监Director of Sales and Marketing销售部经理Director of Sales公关经理Public Relation Manager宴会销售经理Banquet Sales Manager 销售经理Sales Manager宴会销售主任Banquet Sales Officer销售主任Sales Officer高级销售代表 Senior Sales Executive 销售代表Sales Executive公关代表 P.R. Representative公关部经理Public Relation Manager公关部主任Public Relation Supervisor 高级客户经理Senior Account Manager 资深美工Senior Artist美工Artist销售部联络主任Sales Coordinator房务部Room Division前厅部Front Office Department客房部（管家部）Housekeeping Department预订部Reservation Department宾客关系主任Guest Relation Officer资深销售中心预订员Sales Center Senior Reservation Clerk销售中心主任Sales Center Supervisor 礼宾部经理Chief Concierge行李员Bellboy女礼宾员Door Girl礼宾司Door Man客房总监Director of Housekeeping前厅部经理Front Office Manager前厅部副经理Asst . Front Office Manager 大堂副理Assistant Manager宾客关系经理Guest Relation Manager礼宾主管Chief Concierge客务主任Guest Relation Officer接待主管Chief Concierge接待员Receptionist出租车订车员Taxi Service Clerk行政管家Executive Housekeeper行政副管家Assistant Executive Housekeeper房务中心文员Room service Clerk楼层主管Floor supervisor楼层领班Floor Captain客房服务员Room Attendant洗衣房经理Laundry Manager公卫主管：PA Supervisor洗衣房主管：Laundry Supervisor布草主管：Uniforms Supervisor服务中心领班：Service Center Captain公卫领班：PA Captain水洗领班：Laundry Captain干洗领班：Dry Clean Captain布草领班：Uniforms Captain仓管员：Store man清洁工：P.A. Man客房服务员：Room Attendant缝纫工：Seamstress熨烫工：Presser洗涤工：Washer餐饮部Food & Beverage Division中餐部Chinese Restaurant Department西餐部Western Restaurant Department厨房部Kitchen Department管事部Steward Department餐饮总监F&B Director餐饮部经理F&B Manager西餐厅经理Western Restaurant Manager 中餐厅经理Chinese Restaurant Manager 咖啡厅经理Coffee Shop Manager餐饮部秘书F&B Secretary领班Captain迎宾员Hostess服务员Waiter ,Waitress传菜Bus Boy, Bus Girl行政总厨Executive chef中厨师长Sous Chef(Chinese Kitchen)西厨师长Sous Chef(Western Kitchen)西饼主管Chief Baker点心工：Pastry Cook烧味厨师：Grill Chef厨工：Cook Assistant管事部：Steward Department总管事：Chef Steward主管：Steward Supervisor碗工：Dishwasher管事清洁工：Cleaner宴会销售部经理：Banquet Sales Manager 宴会销售主任：Banquet Sales Officer中餐部经理：Chinese Restaurant Manager 西餐部经理：Western Restaurant Manager 营业部经理：Sales Manager酒水部经理：Beverage Manager调酒师：Bartender酒吧服务员：Barman咖啡厅主管：Coffee Shop Supervisor高级主管；Senior Supervisor领班：Captain高级服务员：Senior Waiter & Waitress服务员：Waiter & Waitress咨客：Hostess传菜员：Pantry man实习生：Trainee保健部技术经理Health Technical Manager 保健部主管Health supervisor康乐部Recreation and Entertainment Department舞台总监：Stage Performance Director艺术总监：Arts Director消防员：Fireman拓展部经理：Marketing Manager楼面经理：Service ManagerDJ部高级工程师：DJ Senior Engineer康乐主管：Recreation Center Supervisor DJ部主管：DJ Supervisor舞台主任：Stage Performance Supervisor 康乐领班(楼面部长)：CaptainDJ部长：DJ Captain舞厅服务员：Waiter/Waitress健身房服务员：Gymnasium Attendant桌球服务员：Billiard Attendant主持：Preside演员：Actor& Actress服务员：Waiter & WaitressDJ员：DJ咨客：Hostess工程部Engineering Department工程总监Chief Engineer工程部经理Engineering Manager值班工程师Duty Engineer工程部经理Engineering Manager运行经理Operation Manager维修经理Repairing Manager安消经理Fire Control Supervisor运行领班Operation Captain 强弱电领班Strong & Weak Captain维修领班Repairing Captain空调工Air-Conditioning Attendant锅炉工Boiler配电工Electrician强弱电工Strong & Weak Current Worker 机修工Mechanician木工Carpenter万能工Fitting-up Worker水工Plumber文员Secretary仓管员Storeroom Keeper保安部Security Department保安部经理Security Manager保安部副经理Asst. Security Manager保安部主任Security Manager保安员Security Manager安消部经理Security Manager警卫领班Security Captain门卫Entrance Guard巡逻Patrol Guard监控员TV Monitoring Clerk商场部Shopping Arcade Department商场部经理Shop Manager商场营业员Shop Assistant。
