最新跨文化交际复习资料

1.Iceberg:{Edward. 7. Hall.--<The silence of language>标志着“跨文化交流”学科的开始} Culture can be viewed as an iceberg. Nine-tenths of an iceberg is out of sight (below the water line). Likewise, nine-tenths of culture is outside of conscious awareness. The part of the cultural iceberg that above the water is easy to be noticed. The out-of-awareness part is sometimes called “deep culture”. This part of the cultural iceberg is hidden below the water and is thus below the level of consciousness. People learn this part of culture through imitating models. / Above the water: what to eat, how to dress, how to keep healthy；Below the water: belief, values, worldview and lifeview, moral emotion, attitude personalty2.Stereotype:定型主义 a stereotype is a fixed notion about persons in a certain category, with no distinctions made among individuals. In other words, it is an overgeneralized and oversimplified belief we use to categorize a group of people.3.Ethnocentrism: 民族中心主义Ethnocentrism is the technical name for the view of things in which one’s own group is the center of everything, and all others are scaled and rated with reference to it. It refers to our tendency to identify with our in-group and to evaluate out-groups and their members according to its standard.4.Culture:Culture can be defined as the coherent, learned, shared view of group of people about life’s concerns that ranks what is important, furnishes attitudes about what things are appropriate, and dictates behavior.5.Cultural values: Values inform a member of a culture about what is good and bad, right and wrong, true and false, positive and negative, and the like. Cultural values defines what is worth dying for, what is worth protecting, what frightens people, what are proper subjects for study and for ridicule, and what types of events lead individuals to group solidarity.6.Worldview: A worldview is a culture’s orientation toward such things as God, nature, life, death, the universe, and other philosophical issues that are concerned with the meaning of life and with “being”.7.Social Organizations: The manner in which a culture organizes itself is directly related to the institution within that culture. The families who raise you and the goverments with which you associate and hold allegiance to all help determine hoe you perceive the world and how you behave within that world.8.Globalization: refers to the establishment of a world economy, in which national borders are becoming less and less important as transnational corporations, existing everywhere and nowhere, do business in a global market.munication: Communication is any behavior that is perceived by others. So it can be verbal and nonverbal, informative or persuasive, frightening or amusing, clear or unclear, purposeful or accidental, communication is our link to the rest of the humanity. It pervades everything we do.10.Elements of communication process:交流过程的基本原理（1）.context: The interrelated conditions of communication make up what is known as context.（2）.The participants: in communication play the roles of sender and receiver, sometimes—as in face-to-face communication—of the messages simultaneously.（3）. messages: are far more complex. They include the elements of meanings, symbols, encoding and decoding.（4）. A channels: is both the route traveled by the messages and the means of transportation. We may use sound, sight, smell, taste, touch, or any combination of these to carry a message.（5）. noise: is any stimulus, external or internal to the participants, that interferes with the sharing of meaning. External noise: sight, sound…Internal noise: thoughts, feeling…Semantic noise: unintended meaning aroused by certain verbal symbols can inhibit the accuracy of decoding.（6）.Feedback: As receivers attempt to decode the meaning of messages, they are likely to give some kind of verbal or nonverbal response. This response, called feedback, tells the sender whether the massage has been heard, seen, or understood.11.Abraham Mslow (亚伯拉罕•马斯洛) –five basic needs五个需求1. physiological needs—food, water, air, rest, clothing, shelter, and all necessary to sustain life2. safety needs—physically safe, psychologically secure3. belongingness needs—accepted by other people and needs to belong to a group or groups.4. esteem needs—recognition, respect, reputation5. self-actualization needs-the highest need of a person12.Culture Dimensions 文化维度13.A High-context: 内向型communication or message is one in which most of the information is either in the context or internalized in the person, while very little is in the context or internalized in the person, while very little is in the coded, explicit, transmitted part of the message. Eg. Japanese, Chinese, Korean, African American, Native American. self-effacement隐匿自我A Low-context:外向型communication is just the opposite, the mass of the information is vested in the explicit code, and the context or situation plays a minimal role. Eg. German-Swiss, German, Scandinavian, American, French, English self-enhancement凸显自我Low-context interaction emphasizes direct talk, person-oriented focus, self-enhancement mode, and the importance of “talk”. High-context interaction, in comparison, stresses indirect talk, status-oriented focus, self-effacement mode, and the importance of nonverbal signals and even silence.Eg: In Scene 1 and spell out everything that is on their minds with no restraints. Their interactionexchange is direct,to the point, bluntly contentious, and full of face-threat verbal message. Scene 1 represents one possible low-context way of approaching interpersonal conflict.In Scene 2, has not directly expressed her concern over the piano noise with because she wants to preserve face and her relationship with . Rather, only uses indirect hints and nonverbal signals to get her point across. However, correctly “reads between the lines” of verbal message and apologizes appropriately and effectively before a real conflict can bubble to surface. Scene 2 represents one possible high-context way of approaching interpersonal conflict.Direct and Indirect Verbal Interaction Styles self-enhancement and self-effacement凸显自我，隐匿自我In the direct verbal style, statements clearly reveal the speaker’s intentions and are enunciated in a forthright tone of voice. In the indi rect verbal style, verbal statements tend to camouflage the speaker’s actual intentions and are carried out with more nuanced tone of voice.14.Colors: Black: death, evil, mourning, sexy; Blue-cold, sad, sky, masculine; Green-envy, greed, money; Pink: feminine, shy, softness, sweet; Red: anger, hot, love, sex; White: good, innocent, peaceful, pure; Yellow: caution, happy, sunshine, warm15.Functions of Nonverbal Communication: repeating, complementing, substituting, regulating contradicting16.Confucian teaching key principles: 1.Social order and stability are based on unequal relationships between people. 2. The family is the prototype for all social relationships. 3. Proper social behavior consist of not treating others as you would not like to be treated yourself. 4. People should be skilled , educated, hardworking, thrifty, modest, patient, and persevering.Four books and five classical: The Analects of Confucian <论语>, Mencius <孟子>，Great Learning <大学>，The Doctrines of Mean <中庸> / Classic of poetry <诗经>，Book of documents <尚书>, Book of kites <礼记>, Classic of changes <周易>, Spring and Autumn Annals <春秋>. 仁义礼智信：merciful, justified, polite, intelligent, honest17.The Sapir-Whorf Hypothesis: language becomes our shaper of ideas rather than simple our tool for reporting ideas, language influenced or even determined the ways in which people thought. The central idea of the Sapir-Whorf hypothesis is that language functions, not simply as a device for reporting experience, but also, and more significantly, as a way of defining experience for its speakerInfluence: The Sapir-Whorf hypothesis has alerted people to the fact language is keyed to the total culture, and that it reve als a people’s view of its total environment. Language directs the perceptions of its speakers to certain things; it gives them ways to analyze and to categorize experience. Such perceptions are unconscious and outside the control of the speaker. The ultimate value of the Sapir-Whorf hypothesis is that it offers hints to cultural differences and similarities among people.18.The way people speakHigh involvement高度卷入: 1. talk more 2. interrupt more 3. expect to be interrupted 4. talk more loudly at times 5. talk more quickly. Eg. Russian, Italian, Greek, Spanish, South American, Arab, AfricanHigh considerateness高度体谅: 1, speak one at a time 2. use polite listening sounds, 3. refrain from interrupting, 4. give plenty of positive and respectful responses to their conversation partners. Eg. Mainstream American19.文化维度Orientation—Kluckhohns and Strodtbeck Beliefs and Behaviors20.Chinese VS English-----Chinese: open, visual, old. English: close, changing, modern21.Stumbling Blocks in Intercultural Communication跨文化交际中的绊脚石(1) Assumption of similarities假定相似(2) Language differences (3) Nonverbal misinterpretations不用言语表达的误解(4) Preconception先入为主的概念的固定形式(5) Tendency to evaluate评价意图(6) High anxiety焦虑(7) Conclusion22. Essentials of Human Communication(1) Communication is a dynamic process. (2) Communication is symbolic. (3) Communication is systemic.(4) Communication involves making inferences. (5) Communication has a consequence23. How is language related to cultureCulture and language are intertwined and shape each other. In our own environment we aware of the implications of these choices. All languages have social questions and information questions. The point is that words in themselves do not carry the meaning. The meaning comes out of the context the cultural usage. In addition to the environment, language reflects cultural values.24.More words/expression→important role in cultureIn Chinese we have many kinship terms, some of which seem to have no equivalents in English. Compared with Chinese, English has fewer kinship terms. The difference is not just linguistic; it is infundamentally cultural.25.A culture’s conception of time can be examined from three different perspectives: 1. informal time;2. perceptions of past, present, and future;3. monochromic and polychromic.26.Monochronic(M-time) 单维时间and polychromic(P-time)多维时间Monochronic people:美国人Do one thing at a time. Concentrate on the job. Take time commitments seriously. Are committed to the job. Adhere to plans. Are concerned about not disturbing others; follow rules of privacy. Show great respect for private property; seldom borrow or lend. Emphasize promptness. Are accustomed to short-term relationships.Polychromic people: 中国人Do many things at once. Are easily distracted and subject to interruptions. Consider time commitments an objective to be achieved, if possible. Are committed to people and human relationships. Change plans often and easily. Are more concerned with people close to them(family, friend, close business associates) than with privacy. Borrow and lend things often and easily. Base promptness on the relationship. Have strong tendency to build lifetime relationships.27.Adapting to a New Cultureculture shock.: Any number of symptoms征兆can occur during cycles of culture shock. These symptoms can be (1)physiological (2)emotionally (3)communicationPredeparture stage:Stage one: everything is beautiful. Stage two: everything is awful. Stage three: everything is OK.Adaptation and reentry再进入Methods: 1. patience. 2. meet new people. 3. try new things. 4. give yourself periods of rest and thought. 5. work on your self-concept. 6. write. 7. observe body language. 8. learn the verbal language.。

《跨文化交际》复习资料Paper 1 Communication AnalysisThe following are three different cases of cross-cultural communication. In each of the cases there is something to be improved upon. Write an analysis on what is to be desired for more successful communication or cultural understanding.Question 1Case 1:Chen Bing, a Chinese tour guide, is talking to a Canadian tourist, Luke Baines, who has no knowledge of Chinese at all. They are having dinner in a restaurant.Chen: This is Beijing duck, one of China's most famous dishes. You'll love it!Luke: No, thanks. I don't like duck. I prefer chicken.Question 2Case 2:Feng Li and Tom have been working on a scientific experiment at a British university for some months. It has not been totally successful. They are discussing the situation in the laboratory.Feng Li: I don't know where it went wrong!Tom, Don't feel so bad. Cheer up, you've done your job.Feng Li: But our experiment has turned out to be a failure.Tom: Relax for a couple of days. I'll face the music.Feng Li: Tom, we are not playing children's games here. This is a scientific experiment.Tom, I've never taken the experiment as child’ s play, and I'm playing the game.Feng Li: You say you're playing the game! It's a rather important experiment!Feng Li walks out of the Laboratory angrily. Tom is puzzled.Question 3Case 3:This is a more complex situation where there are several things that require more informed cultural analysis. Find the cultural problems and explain the cultural differences. Jim and Li Zhen were students together at Leeds University in Britain. A year later, after graduating, Jim went to Shanghai as a visiting scholar on a year’s exchange.Jim had never been to China before. Li Zhen took him to a classical piano concert performed by a famous Chinese pianist. During the performance people were talking and at one stage someone ran up onto the stage and presented the pianist with a bunch of flowers during the playing of a particular musical item. This happened several times during the evening. It also happened when two singers were on stage singing some songs that he was playing. Jim thought all these things quite strange. At the end of the performance the audience applauded the pianist and he applauded them. The audience began to leave while the pianist remained on the stage.Paper 2 VocabularyChoose one word or expression from those in the box below to fill the gap in each of the sentences. Write the correct words in the spaces provided in your answer sheet. Do not change the forms of the4. After twenty five years working in the bank she decided on a different .5. Finally, after arguing about the meal for five minutes it was decided he would .6. Despite the circumstances of the accident there were still some that needed explanation.7. There are many different used when talking about people's relationships in China.8. "Mike! Meet Jane, the ."9. "Ok, the argument is over. Let's forget it, you know."10. People in English speaking countries also avoid losing face or hurting other people by telling .11. It is difficult for foreigners to understand British pub culture, especially the system of which all members of the group are expected to join in.12. It was a crushing blow to her, a hit when she received thenews that her husband had left her for another woman.13. In China there is a real sense of in social situations. Paper 3 TranslationTranslate the following passage from English into Chinese. Please write your translation on the answer sheet.What do we mean by "Intercultural Communications" or "IC"? This is not a description of the popular trend toward talking about international things or going overseas. IC is actually an academic and applied discipline that has developed internationally since the 1950s. Sometimes called "cross-cultural communications" or "comparative culture" , scholars most often use the prefix "inter" with the word "cultural" to describe the interaction between cultures. On one level, IC is represented by culture studies, where we examine the political, economic and lifestyle systems of other countries. On another level, it is applied linguistics, where we seek to understand the relationship between language and culture. Many Chinese English teachers and professors have been interested in this aspect since the 1980s - How to teach English in ways that help students also learn the basic communication practices of Britain, the US or other English speaking countries.But the discipline of Intercultural Communications is actually a broad and well-developed field of study. IC is an interdisciplinary application of fields like cultural anthropology, sociology, psychology (and social psychology), communication studies, applied linguistics and educational pedagogy. IC is a comprehensive attempt to understand all aspects of human cultures and how they interact with each other.To understand Intercultural Communications, we seek to understand tradition and modernization, consistency and change. As we understand some of the ongoing national characteristics of a people, we can examine how this culture is seen from the outside, how it interacts with other cultures and how it is changing. In the last thirty odd years, scholars have developed both theoretical framework for comparing cultures and some practical dimensions for considering the similarity and differences between them. One level of intercultural comparison is Cultural Identity. Another level of comparison is Verbal Communication. Another area receiving much attention is Nonverbal Communication. Paper 4 ReadingPassage 1 Questions 15-20In recent years criticisms have been voiced concerning sexist bias in the English language. It has been argued that some of the vocabulary and grammar we use reflects and reinforces a traditional view of the world asone in which men are dominant and women play a secondary role. Take the word 'chairman' for example. While this can in fact apply to people of both sexes, it appears to some people to be male-oriented as it ends in 'man'. In the past people taking the role of chairman were exclusively male and the word was obviously originally a compound of 'chair' and 'man'. Many English speakers, however, have ceased to view this word as a compound and no more feel it to be composed of these two units, than they perceive cupboard to be a composite of ' cup' and ' board'. In addition the continued use of chairman might be defended on the grounds that the final syllable is pronounced /m'n/ rather than /mn/, just like the final syllable of woman. Despite such considerations other speakers take a contrary view and are sensitive to the components of which it is made up. They clearly perceive it as a title that perpetuates traditional ideas about the place of women in society. For this reason they seek to replace it with neutral terms such as 'chairperson' or 'chair', so that it is now possible to ask questions such as; 'Who is chair of the committee?' Other changes advocated include the replacement of words such as 'postman', 'fireman' and 'policeman' with more clearly neutral terms such as 'postal worker', fire-fighter' and 'police officer’. There is, however, continuing controversy about how far such language changes should go. Should changes be considered for traditional idioms as 'man in the street' and titles such as 'Peking Man'? What about those words where the male meaning of 'man' is no longer dominant, such as 'manhandle'?To the extent that changes have taken place, they have done so more in the written language and formal pronouncements than in everyday speech. You would be quite likely to read in the paper that 'Postal workers are to receive a pay increase.' But 'Has the postman been?' would be most likely to be heard in informal conversation. Here 'postman’ remains firmly entrenched in popular usage.The extent to which language reflects and shapes attitudes and behaviors is a matter of conjecture. Chinese, Japanese, Persian and Turkish do not make the kinds of sex distinctions English makes through its system of pronouns, but it would be difficult to maintain that males who speak these languages are less sexist than males who speak English! Answer the following questions according to the above text:15. The general use of the word 'man' added to English words indicates .A. sexual feelingsB. sexual freedomC. sexist ideasD. sexist bias .16. Generally where language and sex are concerned in Britain .A. all people agree change is neededB. some people agree change is neededC. people can't make up their minds on the issueD. people think the issue is unimportant and not serious17. What example does the author give to support a defense of the word 'chairman'?18. What does the author argue for when the example 'manhandle' is given?19. What does the author have to say about the impact of language changes?20. What is the author's argument in the final paragraph?Passage 2 Questions 21-27Can Computers Do a Better Job Rating Stocks?Since May, Charles Schwab has been providing stock ratings to clients using a computerized system that it says tries to remove human bias.In particular, Schwab says, its system is meant to avoid the conflicts of interest that have plagued traditional brokerage firms, whose research analysts have often acted as cheerleaders for companies being courted by their investment bankers."We believe that our single biggest advantage is our objectivity," said Jerry Chafkin, Schwab's executive vice president for investment advice and products. " While the development of the methodology is human, the analysis is being performed systematically and automatically.Though Schwab is perhaps the most prominent financial services company to use a computer-driven rating system, several others, including Value Line and Zacks Investment Research, pick stocks in a similar way.The various systems produce very different ratings of individual stocks, and their ability to outperform a market index fund over time has not been proved conclusively. The verdict is still out as to whether computers do it better than people. What is clear, though, is that the major computerized systems hand out fewer positive stock ratings than do Wall Street analysts, who seem to give them out very generously.People who run computerized selection systems criticize traditional Wall Street analysis as having institutional conflicts of interest, as well as individual bias. "I am very suspicious about opinions and judgments and emotions by humans in individual stock selection," said Samuel Eisenstadt, Value Line's research director.However, the computer-driven stock-picking systems must rely on the selection criteria of their creators. All try to isolate factors that their developers believe have the greatest ability to predict share prices. Most models compare a company9s historical earnings growth with that of other companies. And many track the extent to which earnings havesurprised analysts.Many firms use their computer-based stock-rating systems as marketing tools.The designers of these systems say they should be judged on how a group of stocks performs over time. But all the systems assume, as do stock analysts on Wall Street, that superior research, by humans, and analysis can select a group of stocks that will outperform the market averages over the long run.Market analysts say it is too soon to assess the fledgling Schwab system or new models, like Microsoft's year-old Stock-ScouterMark the following statements True (T) / False (F) / Not Given (NG) according to the information provided in the text.Write T, or F or NG on your answer sheet in the spaces provided for questions.21. Charles Schwab is a computer company.22. The method of operation by Schwab is done automatically.23. 'Value Line' and 'Zacks' have similar operating methods to Schwab.24. There is no conclusive proof that computers perform better than humans.25. Wall Street analysts are generous in rating stocks.26. Human beings make value judgments according to the research director of 'Value Line'.27. Analysts are surprised at the growth rate of share prices.答案及评分标准Paper 1: Communication Analysis●The following points should be covered in the analysis.●Award one point for each of the points covered (underlined). Paper 2: Vocabulary●One point for each item.●Answers must be the same as the key.4. vocation5. foot the bill6. grey areas7. kin terms8. trouble and strife 9. live and let live10. white lies 11. buying a round12. below the belt 13. communityPaper 3: Translation14.“跨文化交际”或“IC”是指什么呢?这并不是对于谈论国际事务或出国大潮的描述。

1.monochronic time (M Time) ：It schedules one event at a time. In thesecultures time is perceived as a linear structure just like a ribbon stretching fromthe past into the future.2.polychronic time (P Time) ：schedules several activities at the same time. Inthese culture people emphasize the involvement of people more than schedules. They do not see appointments as ironclad commitments and oftenbreak them.3.intercultural communication ：is a face-to-face communication betweenpeople from different cultural backgrounds4.host culture is the mainstream culture of anyone particular country.5.minority culture is the cultural groups that are smaller in numerical terms inrelation to the host culture.6.subculture is a smaller, possibly nonconformist, subgroup within the hostculture.7.multiculturalism is the official recognition of a country’s cultural and ethnicdiversity.8.cross-cultural communication is a face-to-face communication betweenreprentatives of business,government and professional groups from different cultures.9.high-context culture ：a culture in which meaning is not necessarily containedin words. Information is provided through gestures, the use of space, and evensilence.10.low-context culture ：a culture in which the majority of the information is vestedin the explicit code.11.perception: in its simplest sense,perception is ,as Marshall singer tells us,”theprocess by which an individual selects, evaluates,and organizes stimuli fromthe external world” In other words, perception is an internal process wherebywe convert the physical energies of the world into meaningful internal experiences.Non-verbal communicationIt refers to communication through a whole variety of different types f signal comeinto play, including the way we more, the gestures we employ, the posture weadopt, the facial expression we wear, the direction of our gaze, to the extent towhich we touch and the distance we stand from each other.. IndividualismIndividualism refers to the doctrine that the interests of the individual are or oughtto be paramount, and that all values, right, and duties originate in individuals. It emphasizes individual initiative, independence，individual expression, and even privacy.13. ParalanguageThe set of nonphonemic properties of speech, such as speaking tempo, vocal pitch, and intonational contours, that can be used to communicate attitudes orother shades of meaning.12.人际交际interpersonal communication: a small number of individuals who are interactingexclusively with one another and who therefore have the ability to adapt their messagesspecifically for those others and to obtain immediate interpretaions from them.指少数人之间的交往他们既能根据对方调整自己的信息，又能立即从对方那里获得解释。

跨文化交际复习资料第一章跨文化交际概述1 在文化学研究领域，通常把文化分为主流文化和亚文化。

2 文化的特征：交际的符号性、民族的选择性。

观念的整合性和动态的可变性。

3.交际的本质属性：有意识行为和无意识行为、编码过程和解码过程以及语法规则和语用规则。

4.除语言之外，人类在长期的社会实践中还创造了许多交际工具，主要有以下三大类：文字、盲文和手语、旗语、灯语和号语。

5.跨文化交际的概念和要点：跨文化交际是指在特定的交际环境中，具有不同的文化背景的交际者使用同一种语言（母语或目的语）进行的口语交际。

主要包括四个要点：A.双方必须来自不同的文化背景B.双方必须使用同一种语言交际C.交际双方进行的是实时的口语交际D.交际双方进行的是直接的语言交际第二章文化背景与跨文化交际6.从跨文化交际的现实情况来看，影响交际的制约因素主要集中在三个方面：价值观念（文化特质的深层结构）、民族性格（文化特质的外化表现）、自然环境（文化特质的历史缘由）态度7.态度由认知、情感和意动三个范畴构成。

8.态度具有四个功能：功力实现功能、自我防御功能、价值表现功能和课题认知功能9.直觉的整体性是整体思维的第一个特点，东方人以直觉的整体性和和谐的辩证性著称于世。

10.民族中心主义：某个民族把自己当做世界的中心，把本民族的文化当做对待其他民族的参照系，它以自己的文化标准来衡量其他民族的行为，并把自己的文化与其他文化对立起来。

第三章社会环境与跨文化交际11.有效的环境不仅依赖于对文化背景的认识，也依赖于对社会环境的认识，而社会环境对交际来说实际上是广义的“交际背景”12.交际背景主要包括三个要素：交际者：社会地位是决定交际的重要情景因素交际目的：可分为文化型、职业型专业型普通型交际场景：最重要的是物理场景（分时间场景和空间场景）13.社会角色就是某一特定社会群体对某一特定社会身份的行为的期望，人们社会交往从方式到内容都在不同程度上取决于人们的角色关系。

Culture: Culture is the total accumulation of beliefs, customs, values, behaviors, institutions and communication patterns that are shared, learned and passed down through the generations in an identifiable group of people.Objective Culture: history, religion, literature, language, food, etiquette, law, and customs.Subjective Culture: feelings and attitudes about how things are and how they should be –the concept of time, spaces, friendship, love, family, communication pattern, etc.Characteristics：Learned, transmitted from generation to generation, based on symbols, dynamic, ethnocentric.Doing Culture: It is meant to be a contrast to learning “about” culture underscores the idea that communicating across cultures is a process of making meaning, of people understanding one another so they can get to know one another, build relationships, and solve problems together. It should not be words on paper, but ideas in practice.Communication: Human communication is the process through which individuals –in relationships, groups, organizations and societies –respond to and create messages to adapt to the environment and one another.Characteristics: Dynamic and interactiveIntercultural Communication: Generally speaking, it refers to interaction between people from different cultural backgrounds, such as interactions between people from America and China, between whites and African Americans, between Hispanic and Japanese AmericansThe form of Intercultural Communicationa. Interracial communication –people from different racesb. Interethnic communications –the parties are of the same race but of different ethnic origins.c. Intercultural communication –communication between members of the sameculture, in which one or both of the participants hold dual or multiple memberships.（gay, disabled, Mexican American, African American, or female）Communication Competence (ICC competence)The cognitive component –how much one know about communication.The affective component –one’s motivation to approach or avoid communication The behavior component –the skills one has to interact competently. Perception: Perception is a cognitive process in which we attach meaning to objects, symbols, people and behavior in order to make sense of them.Pattern of Thought: The way people in a culture think influences the way they interpret strangers’ messages.World views: The grid (decentralized. This pattern does not have a fixed center) The radiating star (highly centralized. In this pattern important things are at the center and everything else radiates out from the center)The inside/ outside pattern (圈子)female maleprivate publichome market, mosque, coffee housethe outside is plain, not welcoming, even forbidding. The walls are thick to protect what is inside.highly centralized pattern: important people sit in the front middle;decentralized pattern: people sit equally.Stereotyping: People generalize to make sense of his experience. The result of the process of over generalizing based on limited or inaccurate information.The classification of stereotypes1. Negative stereotype of other cultures: Prejudice (severe prejudice)2. Positive stereotype of one’s own culture: Cultural superiority Characteristics: universal, unavoidable, stable, variable, ethnocentrismHigh context communication & Low context communicationHC culture (察言观色): Relies mainly on the physical context or the relationship for information, with little explicitly encoded.LC culture: provide most of the information in the explicit code itself.Perception: Perception is a cognitive process in which we attach meaning to objects, symbols, people and behavior in order to make sense of them.High contact and low contact culture:In high contact cultures people want to get close enough to one another and to objects to sense them in these ways.People in these countries stand closer, touch more, engage in more eye contact and speak more loudly than people do in lower-contact cultures.In a low contact cultures, people rely more on sight, and especially sight at a far distance. People are most likely to stand a certain distance away to get the whole picture, without actually feeling or sensing the other person’s body heat or subtle smell. So in low contact culture as America, one is taught not to breathe on people.However, this visual space seems unfriendly and indifferent to those from high contact cultures, which favor tactile space.When a person from a high contact culture goes to a low contact culture, he or she is likely to feel that people are cold, lack human warmth, and are indifferent and pay no attention to them.low-contact: Asia ; moderate-contact: Australia, Northern Europe, United States high-contact: South America, Mediterranean, the Arab worldLarge and smell Power Distancespower distance is an attempt to measure cultural attitudes about inequality insocial relationships.In high power distance cultures, position in a hierarchy is considered to benatural and important. People are expected to show only positive emotions toothers with high status and to display negative emotions to those with low status;tend to decrease gaze in the presence of powerful people.Low Power Distance Culture: Minimize and eliminate the differences in power and status; more emotional display, increase the amount of gaze. People believe that the differences in power between boss and workers should be reduced and not mphasized.Individualism VS CollectivismThe individualism index measures the extent to which the interests of the individual are considered to be more important than the interests of the group. People from individualist cultures are more likely to act on principles that apply to everyone, principles that are universal and apply to associates and strangers alike. Collectivists are not unprincipled, but when making decisions they tend to give a higher priority to relationships than individualists do. They expect people who are involved in a group relationship to have duties and obligations to one another. Masculinity (Toughness) VS Femininity (Tenderness)Masculinity means everyone in society embraces values that have traditionally been associated with men, that is assertiveness, competitiveness and toughness. On the feminine side of the scale we find societies in which people generally embrace values that have traditionally been labeled as feminine, that is modesty, cooperation and tenderness.Strong and weak Uncertainty AvoidanceThe Uncertainty Avoidance Index seeks to measure the extent to which people in a particular society are able to tolerate the unknowns of life. In high uncertainty avoidance countries people experience more stress and a sense of urgency as they go through their daily routines. Relationships are guided by strict rules. People from low uncertainly avoidance countries do not have a strong need to control things, people, and events by clearly defining and categorizing them. Relationships are guided by strict rules.Intercultural CommunicationIntercultural CommunicationGenerally speaking, it refers to interaction between people from different cultural backgrounds, such as interactions between people from America and China, between whites and African Americans, between Hispanic and Japanese Americans The form of Intercultural Communicationa. Interracial communication –people from different racesb. Interethnic communications –the parties are of the same race but of different ethnic origins.c. Intracultural communication –communication between members of the sameculture, in which one or both of the participants hold dual or multiple memberships.（gay, disabled, Mexican American, African American, or female）Language&CulturePeople pay attention to basic language in cross-culture communication because of the essential role these codes play in communication and they are part of object culture. The same word may stir up different associations in people under different cultural background, e.g. the word “dog”. In eastern culture, dogs are dirty, brutal and stupid. But in western culture, dogs are lovely, loyal and obedient. They are faithful friends and compassionate animals.Language reflects culture. Language expresses cultural reality, reflects the people’s attitudes, beliefs, world outlooks, etc. For example, American businessmen often encode their meanings in metaphors and images from these sports.Chinese traditional sport culture emphasizes the harmony between human beings and oneness between man and nature. It is morality, benevolence, entertainment and longevity. But western sports culture is competition and sportsmanship.Culture shock: Troublesome feelings such as depression, loneliness, confusion, inadequacy, hostility, frustration, and tension, caused by the loss of familiar cues from the home culture.U-Curuemodel:Excitement→Confusion→Frustration→Effectiveness→Appreciation。

《跨文化交际》题集一、选择题（每题10分，共100分）1.跨文化交际主要研究的是：A. 不同国家之间的政治关系B. 不同文化背景的人们之间的交流与互动C. 国际经济的合作与发展D. 全球气候变化的影响2.在跨文化交际中，哪种行为可能被视为不尊重他人？A. 直视对方的眼睛以示真诚B. 在交谈中频繁点头表示赞同C. 在未经允许的情况下触摸他人的头部D. 礼貌地询问对方的个人生活3.“高语境文化”与“低语境文化”的区别在于：A. 沟通中直接信息的多少B. 人们使用语言的频率C. 社会习俗的复杂性D. 对时间的重视程度4.下列哪项不属于非言语交际的形式？A. 肢体语言B. 面部表情C. 语音语调D. 书面文字5.在一些文化中，沉默可能被视为：A. 同意的标志B. 思考的表示C. 不尊重的行为D. 沟通的一种方式6.“文化休克”通常发生在：A. 一个人长时间处于自己的文化中B. 一个人初次接触并适应新的文化环境时C. 一个人对某种文化有深入了解之后D. 一个人在不同文化之间频繁切换时7.下列哪项是跨文化交际中常见的挑战？A. 语言障碍B. 价值观差异C. 沟通风格的不同D. 以上都是8.在一些文化中，时间被视为一种：A. 可以随意支配的资源B. 必须严格遵守的规则C. 可以用来建立社会关系的工具D. 以上都有可能是，取决于具体的文化9.“面子”在跨文化交际中是一个重要的概念，它通常指的是：A. 一个人的社会地位B. 一个人的自尊心和荣誉感C. 一个人在外貌上的吸引力D. 一个人在经济上的实力10.下列哪项不是促进跨文化交际有效性的策略？A. 增强文化意识B. 发展跨文化沟通技巧C. 避免与不同文化背景的人交往D. 尊重并适应不同的文化习俗二、填空题（每题10分，共50分）1.在跨文化交际中，__________是指由于文化差异而导致的沟通障碍或误解。

2.__________文化强调直接、明确的沟通方式，而__________文化则更注重含蓄和间接的表达。

第一章.跨文化交际概论1跨文化交际汉语国际教育本质上是一种跨文化的活动。

新世纪如此广泛而深入的跨文化交际主要是受到以下因素的影响1.交通和通信技术的发展2.经济的全球化3.人口的流动4.广泛的国际交流与合作什么是跨文化交际？跨文化交际既是一种人类的社会活动，也是指一门研究跨文化交际活动的学科。

根据几个定义归纳出跨文化交际的重要特点：1.跨文化交际是不同文化背景的人们之间的交流；2.跨文化交际是通过象征符号来实现的；3.跨文化交际是一种动态的过程4.跨文化交际是一种双向的互动；5.跨文化交际的目标是创建共享的意义跨文化交际是不同文化背景的人们之间的交际，这里的跨文化交际实际上包含着两个层面一个层面是指不同国家和不同民族的人们之间的交际，例如中国人与美国人等另一个层面是指同一个国家或民族中，不同性别、年龄、职业、地域的人们之间的交际，例如男性和女性之间的交往就可以被看做是一种跨文化的交往跨文化交际的特点1.跨文化交际主要指人与人之间面对面的交流面对面的交流既包括了语言交际也包括了非语言交际，而且是一种双向交流和互动的过程2.跨文化交际中涉及很多差异性（陈国明）差异可以是文化传统、价值观、信仰等方面的差异，也涉及行为方式和习俗方面，如手势、衣着、语言使用的差异，同时也涉及个人文化身份和社会角色方面的差异。

这些存在差异的因素相互作用，影响了跨文化交流的过程和结果3.跨文化交际容易引起冲突由于语言、交际风格、非语言行为、思维模式、社会准则、价值观等方面的差异，跨文化交际很容易产生误解和冲突4.跨文化交际的误解和冲突大多属于“善意的冲突”许多冲突往往不是出于人们恶意的动机，而是来源于人们良好的愿望。

在自己文化中得体而礼貌的行为到了另一种文化中却成了无礼的举动，善良的意图却产生了意想不到的误解和不愉快5.跨文化交际常常引起情感上的强烈反应很容易造成心理紧张，人们经常提到的“文化休克”就是形容在跨文化交际中产生的心理反应。

（完整word版）跨文化交际复习提纲Intercultural CommunicationIntercultural Communication Defined1. IC is actually an academic and applied discipline that has developed internationally since the 1950s. Sometimes called “cross-cultural communications” or “comparative culture,” or “transculture”.2. On one level, IC is represented by culture studies, where we examine the political, economic and lifestyle systems of other countries.3. On another level, it is applied linguistics, where we seek to understand the relationship between language and culture.4. IC is a broad and well-developed field of study.5. IC is an interdisciplinary application of fields like cultural anthropology, sociology, psychology (and social psychology), communication studies, applied linguistics and educational pedagogy.6. IC is a comprehensive attempt to understand all aspects of human cultures and how they interact with each other.Forms of Intercultural Communicationa. International Communicationb. Interethnic Communicationc. Interracial Communicationd. Intracultural CommunicationDefinition Final5) Culture is the total accumulation of beliefs, customs, values, behaviors, institutions and communication patterns that are shared, learned and passed down through the generations in an identifiable group of people.2.Cultural Metaphors1. The Cultural Iceberg2. The Cultural Onion3.The Cultural Software4.The Cultural Fish5. The Cultural Story6. Culture by Chinese7. Culture by Americans3. Characteristics of Culture1) Culture is sharedThe members of a culture share a set of ‘ideals, values, and standards of behaviors’, and this set of ideals is what gives meaning to their lives, and what bond them together as a culture.2) Culture is learnedActually, culture is not innate sensibility, but a learned characteristic. Children begin learning about their own culture at home with their immediate family and how they interact each other, how they dress, and the rituals they perform. When the children are growing in the community, their cultural education is advanced by watching social interactions, taking part in cultural activities and rituals in the community, forming their own relationships and taking their place in the culture.3) Culture is based on symbols.In order for the culture to be transmitted from one person to the next, and from one generation to the next, a system of symbols needs to be created that translates the ideals of the culture to its members. This is accomplished through language, art, religion and money.4) Culture is integratedFor the sake of keeping the culture, functioning all aspects ofthe culture must be integrated. For example, the language must be able to describe all the functions within the culture in order for ideas and ideals to be transmitted from one person to another. Without the integration of language into the fabric of the culture, confusion and dysfunction would reign and the culture would fail.5) Culture is subjective to change (Dynamic)It is necessary to recognize that cultures are dynamic rather than static. They are constantly changing and evolving under the impact of events and through contact with other cultures.6) Culture is ethnocentricEthnocentrism is the belief that your own cultural background, including ways of analyzing problems, values, beliefs, language, and verbal and nonverbal communication, is correct. Ethnocentrists believe their culture is the central culture and other cultures are incorrect, ineffective, or quaint.7) Culture is adaptiveHistory offers so many examples of how cultures have changed as a result of laws, shifts in values, natural disasters, wars, or calamities. More and more women work as CEOs in major companies and as officials in government instead of remaining at home looking after children. Both women and men have made adaptation to this cultural change.Western Perspective of communicationIn western cultures, communication is studied as the means of transmitting ideas. Western cultures emphasize the instrumental function of communication; that is, effectiveness is evaluated in terms of success in the manipulation of others to achieve one’s personal goal Eastern perspective of communicationDefinitions of communication from many Asian countriesstress harmony, which is most notable in cultures with a Confucian tradition. Eastern cultures’understanding would define communication as a process where all parties are searching to develop and maintain a social relationship.2. Components of communicationSender/Source（信息源）A sender/source is the person who transmits a messageMessage （信息）A message is any signal that triggers the response of a receiver.Encoding （编码）Encoding refers to the activity during which the sendermust choose certain words or nonverbal methods to send an intentional message.Channel /Medium（渠道）. Channel/Medium is the method used to deliver amessage.Receiver （信息接收者）A receiver is any person who notices and givessome meaning to a message.Decoding （解码）Decoding is the activity during which the receiver attaches meaning to the words or symbols he/she has received.Feedback （反馈）The response of a receiver to a sender’s message is called feedback.Noise （干扰）Noise is a term used for factors that interfere with the exchange of messages, including external noise ，physiological noise, psychological noise and semantic noise. Noise is inevitable.1)External NoiseSounds that distract communicators:voices in the next room; annoying ring of someone’s cell phone in a meeting; etc.Other types of external noise that don’t involve sound:an overcrowded room or a smelly cigar(2) Physiological Noiseillnesses and disabilities(3) Psychological Noiseforces with the sender or receiver that interfere with understanding: egotism; hostility; preoccupation; fear; etc.(4) Semantic Noisecaused by using different languages; the use of jargon; different understanding of the message delivered; etc.3.Characteristics of Communicationa. Communication is dynamicb. Communication is systematicc. Communication is symbolicd. Communication is irreversiblee. Communication is transactionalf. Communication is self-reflectiveg. Communication is contextual.High ContextA high-context (HC) communication or message is one in which most of the information is either in the physical context or internalized in the person, which very little is in the coded, explicit, transmitted part of the message.Communication occurs in ways other than through language. People share context.HC communication is fast and efficient, but takes long timeto learn.Low ContextA low-context (LC) is just the opposite, the mass of information is vested in the explicit code. Communication occurs mostly through language.low-context sources: newspapers, textbooks, lectures, roadmaps, announcements, instruction sheets etc.More impersonal, but effective in transmitting information among people who do not share the same experience.Hofstede’s cultural dimensions1. Individualism versus collectivism2. Uncertainty avoidance3. Power distance4. Masculinity versus femininityUncertainty AvoidanceThis dimension refers to how comfortable people feel towards ambiguityCultures which ranked low (compared to other cultures), feel much more comfortable with the unknown.According to Hofstede (霍夫斯太德), uncertainty avoidance refers to the lack of tolerance for ambiguity and the need for formal rules and high-level organizational structure.\1. Culture Shock◆refers to the traumatic [tr?:'m?tik] experience that an individual may encounter when entering a different culture.◆expresses the lack of direction, the feeling of not knowing what to do or how to do things in a new environment, and not knowing what is appropriate or inappropriate.4. Stages of culture shockThe honeymoon stage ?The hostility stage ?The recovery stage ?The adjustment stage ?The biculturality stage1. Sapir-Whorf Hypothesislinguistic determinist interpretation---Language structure controls thoughts and cultural norms.linguistic relativity interpretation---Culture is controlled by and controls language.According to the Sapir-Whorf hypothesis, language is a guide to " social reality". It implies that language is not simply a means of reporting experience but, more important, it is a way of defining experience.Eg. Nothing is more important than rice to the Chinese, so we have expressions like “人是铁，饭是钢”and “铁饭碗”.Verbal Communication StylesCulture influences the style of communication at great level. The communication style isconcerned with the use of language1.Direct and Indirect Verbal Interaction StylesIn the direct verbal style, statements clearly reveal the speaker’s intentions.Eg. U.S. Americans tend to use a straightforward form of request.In the indirect verbal style, on the other hand, verbal statements tend to hide the speaker’s actual intentions.Eg. Chinese tend to ask for a favor in a more roundabout and implicit way.（P180)2. Self-Enhancement and Self-Effacement Verbal StylesThe self-enhancement verbal style emphasizes theim portance of boasting about one’s accomplishments and abilities.Eg. In the classified ads, American ad might begin with, “A handsome, at hletic male with a good sense of humor seeks a fun-loving partner…”The self-effacement verbal style, on the other hand,emphasizes the importance of humbling oneself via verbal restraints, hesitations and modest talk.Eg. In the classified ads, Japanese ad might read, “AlthoughI am not very good-looking, I’m willing to try my best.”3. Elaborate, Exacting and Succinct StylesAn elaborate style emphasizes flashy and embellished language. This style of communication can be seen in many Arab, Middle Eastern, and Afro-Americancultures.An exacting style, where persons say no more or less than is needed, is used by Americans.A succinct style is characterized by the use of concise statements, understatements,and even silence. A succinct style can be found in Japan, China, and some NativeAmerican cultures4. Personal and Contextual StyleThe personal communication style emphasizes the individual identity of the speaker. Eg. English has only one form for the second person, that is, you.The con textual style highlights one’s role identity and status.Eg. Chinese, German and French, for example, have informal and formal forms of the pronoun you (你/您; du/Sie; tu/vous).5. Instrumental and Affective StyleAn instrumental verbal style is sender-based and goal-outcome based. The instrumental speaker uses communication to achieve some goal or outcome. Theburden of understanding often rests with the speaker.An affective communication style is receiver and process oriented. The affective speaker is concerned not so much with the outcome of the communication, but withthe process. The responsibility of understanding rests with both the speaker and the listener.2. Categories of Nonverbal CommunicationKinesics(身势语）oculesics(目光语)olfactics(嗅觉)haptics(触觉行为)chromatics(色彩学)attire (服饰)paralanguagesilencetimespacecontext1)KinesicsKinesics is the non-verbal behavior related to movement, either of any part of the body, or the body as a whole. In short all communicative body movements are generally classified as kinesics.1.Human Perception(1) Sensation(2) Perception(3) Selection(4) Organization(5) InterpretationThe definition of acculturationAcculturation（文化适应）refe rs to an individual’s learning and adopting the norms and values of the new host culture2. Modes of acculturationa. Assimilationis a process in which members of an ethnic group are absorbed into the dominant culture, losing their culture in the process.b. Integrationis a process of desiring a high level of interaction with the host culture while maintaining identity with their native culture.c. Separation and segregationSeparation is when individuals prefer low levels of interaction with the host culture and associated microcultural groups while desiring a close connection with, and reaffirmation of, their native culture. If such separation is initiated and enforced by the dominant society, this is called segregationd. Marginalization (边缘化)Marginalization occurs when the individual chooses not to identify with his or her native culture or with the host culture.StereotypingStereotypes, found in nearly every intercultural situation, are a means of organizing our images into fixed and simple categories that we use to stand for the entire collection of people. The reason for the pervasive nature of stereotypes is that human beings have a psychological need to categorize and classify.Second, stereotypes also keep us from being successful as communicators because they are over-simplified, over-generalized, and/or exaggerated. They are based on half-truths, distortions, and often untrue premises and create inaccurate pictures of the people with whom we are interacting.Third, stereotypes tend to impede intercultural communication in that they repeat and reinforce beliefs until they often become taken for "truth." For years, women were stereotypes as a rather one dimensional group. The stereotype of women as "homemakers" often keeps women from advancing in the workplace.EthnocentrismEthnocentrism refers to the belief that one' s culture is primary to all explanations of reality. We learn ethnocentrism very early in life, and primarily on the unconscious level. So it might be the major barrier to intercultural communication. The negative impact of ethnocentrism on intercultural communication is clearly highlighted by Steward and Bennett (Samovar, et al, 1998):Competent communicationCompetent communication is interactionthat is perceived as effective in fulfillingcertain rewarding objectives and is alsoappropriate to the context in which theinteraction occurs.Communication CompetenceCommunication competence is a social judgment that people make about others.Intercultural Competence“The ability to become effective and appropriate in interacting across cultures”Intercultural communication competenceIntercultural communication competence refers to the ability to accomplish effective and appropriate intercultural communication between communicators of different cultures.c. AttitudesMany attitudes contribute to intercultural communication competence, including tolerance for ambiguity, empathy, and nonjudgmentalnessd. Behaviors and skillstwo levels of behavioral competence. The macro level includes many culture-general behaviors, then there is the micro level, at which these general behaviors are implemented in culture-specific ways.Contextual Components of Intercultural CompetenceContext refers to all the information in the actual communication setting, so some intercultural communication scholars would use another term “situational features” to refer to the context.-- Another aspect of context is the communicator's position within a speech community.-- In addition, an individual’s competence may be constrained by the political, economic, and historical contexts.Things We Can Do1.Knowing ourselves2.Respecting differences and appreciate similarities3.Empathy4.Knowing ourselves5.First, we have to identify our attitudes, prejudices, and opinions that we allcarry and that bias the way the world appears to us.6.If we hold a certain attitude toward gay men, and when aman who is a gaytalks to us, our pre-communication attitude will color our response to what he says.7.Knowing our likes, dislikes, and degrees of personal ethnocentrism enables us toplace them out in the open so that we detect the ways in which these attitudesinfluence communication.Appreciate Similarities and Respect DifferencesEmpathyTo improve empathy, first, we have to remind ourselves to pay attention to the spontaneous emotional expressions of others and the situation where the interaction takes place. Then, as empathy is a reciprocal act, both parties have to be expressive so as to achieve understanding. Third, empathy can be enhanced through awareness of specific behaviors that members of a particular culture or co-culture might find impertinent or insulting. Finally, we have to remember that empathy can be increased if you resist the tendency to interpret the other's verbal and nonverbal actions from your culture' s orientation.。

1、文化：cultureIt is that complex whole which includes knowledge, belief, art, morals, law, custom, and any other capabilities and habits acquired by man as a member of society.The Characteristics of Culture:Learned、transmitted、Subject to change、unconscious、integrated、symbolic、adaptive.2、跨文化交际：intercultural communicationIntercultural communication means the communication between people from different cultural backgrounds. It is communication between people whose cultural perceptions and symbol systems are distinct enough to alter the communication event.3、高语境文化：High-Context Cultures①Infer information from message context, rather than from content.②Prefer indirectness, politeness and ambiguity.③Convey little information explicitly.④Rely heavily on nonverbal signs.4、价值观：ValuesA standard by which members of culture define what is desirable or undesirable、good or bad、beautiful or ugly、acceptable or unacceptable. V alues are standards set by the members of a society.V alues are often highly contexted. V alues can change significantly over time. V alues can differ within one society and around the world.5、言语交际：verbal communication:It refers to any form of communication that is directly dependent on the use of language.非言语交际：Nonverbal communicationIt will be defined as the process by which nonverbal behaviors are used, either singly or in combination with verbal behaviors, in the exchange and interpretation of messages within a given situation or context.6、本地化：LocalizationThe process of adapting a product or service to a particular language, culture, and desired local “look-and-feel.”Aspects to be considered in localization: Language、Time zones、Money、National holidays、Local color sensitivities、Product or service names、Gender roles、Geographic examples 、Advertisements7、刻板印象：StereotypesA fixed general image, characteristic, etc. that a lot of people believe to represent a particular type of person or thing.Stereotypes are a form of generalization about some group of people, or a means of organizing images into fixed and simple categories that are used to stand for the entire collection of people. It is found in nearly every intercultural situation. The reason forthe pervasive nature of stereotypes is that human beings have a psychological need to categorize and classify.8、文化休克：Cultural shockIt is caused by the anxiety that results from losing all familiar signs and symbols of social intercourse.9、符号：SymbolA person，an object, an event, etc. that represents a more general quality or situation.1、猫头鹰的故事：①This is because Chinese and English native speakers assign different associative meanings to the same bird—owl.②Owl in China is the sign of bad luck. The mere sight of an owl or the sound of the creature’s hooting is enough to cause people to draw back in fear.But in English it is associated with wisdom. In children’s books and cartoons, whenever there is a dispute among birds or beasts, it is the owl that acts as judge.③The term dog elicits different feelings in these two cultures. In China gou(dog) often has derogative meanings, such as 狼心狗肺. But in West is considered the best friend of man, which is well established in their cultures. So the feel disgusted at eating dog meat.④Long(龙) is a symbol of the emperor in ancient China. It has been almighty to us Chinese. Today long is often identified with China or Chinese. But to the English—speaking people, the Chinese long has been rendered in English as “dragon”. Dragon is a fire—spitting monster, cruel and fierce that destroys and therefore must be destroyed.⑤In Chinese ,松、柏、鹤、桃stand for longevity. In English, they are just plants.2、气泡空间：①This is because each person has a “bubble” of space (territory). Studies show that people from South America, Arab countries, and many Asian countries have a smaller personal territory than do North Americans, British and Germans. In Mexican and Arab cultures, physical distance between people when engaged in conversation is very close. In order to feel comfortable while talking, what the Mexican does is to move closer, while what the North American does is to step back a little.②In Western counties, personal territory is highly valued. Each one has his/her own space at home or in office which should not be invaded. In public places, they have “temporary territory”, not be intruded upon either.③As is in the case of human behavior, the use of space is directly linked to the value system of different cultures. The Americans whose culture stresses individualism generally demand more space than do people from collectivistic cultures and tend to take an active, aggressive stance when their space is violated.3、家庭第一：①One of the reason that Annie could not understand Rosa is this:：in American culture, the nuclear family is much more important to the individual than the extended family. Most Americans feel little responsibility toward their second cousins, and may never even have met them. Therefore, Annie was confused because Rosa put so much effort into helping “just” a second cousin.②But in Rosa’s culture there is not such a big difference between nuclear and extended family responsibilities. In some countries, the extended family is the main financial and emotional support for people in times of crisis. However, this is not so far most Americans, who rely more on friends, institutions, and professionals.③Another reason is their possession of different cultural values. Rosa felt that “family comes first”, which means that her own needs come second. Annie had a hard time understanding that point of view because in her culture the individual usually comes first. In the United States the person who can “make it on his own”without help from family is respected, although of course many people do get help from their families.④Because of these differences, it is sometimes difficult for people to understand and accept the way family members in other cultures seem to treat each other. It is important, however, to remember that families show their love in different ways. These differences sometimes make it hard to see the reality of family love in every culture in the world.4、男女之间的约会：①Blanca thought that Kevin was going to pay for her because he had invited her to go out, this was the American custom. But things are changing. One reason is that many more American women work today. Therefore, many men and women think it is unfair for men to always pay for everything when they go out.②Another reason is that some women say that if a man pays for them, they feel like they own him something. And some American women prefer to pay because they like to feel like an equal partner on a date. They don’t feel equal if they are taken places and paid for.③Blanca’s understanding that Kevin was going to pay for her is an example of a cultural assumption. Our cultural assumptions are so much a part of us that many times we cannot believe that the whole world does not see things as we do. Trying to understand cultural assumptions that other people make can help to explain their way of thinking and acting.④Most Hispanic parents assume the worst will happen if they let their daughters go out alone with a man. And the Hispanic assumption about women is that they will not be able to stop a man.。

第一章跨文化交际概述第一节文化、交际和语言1.“文化”的定义这个概念的内涵、外延差异很大，所以文化有广义和狭义之分。

①广义文化的内部结构包括物态文化、制度文化、行为文化、心态文化四个层次。

物态文化层是人类的物质生产活动方式和产品的总和，是可触知的具有物质实体的文化事物。

饮食、服饰、建筑、交通、生产工具以及乡村、城市等。

制度文化层是人类在社会实践中组建的各种社会行为规范构成，行为文化层是人际交往中约定俗成的以礼俗、民俗、风俗等形态表现出来的行为模式。

以民风民俗形态出现，见之于日常起居动作之中，具有鲜明的民族、地域特色。

心态文化是人类在社会意识活动中孕育出来的价值观念、审美情趣、思维方式等主观因素，②狭义文化指意识形态所创造的精神财富，包括宗教、信仰、风俗习惯、道德情操、学术思想、文学艺术、科学技术、各种制度等。

专注于精神创造活动，所以又被称作“小文化”。

2.定势（文化定势）的定义、分类及成因（1）定义：定势指不同社会群体“在人们头脑中的形象。

定势概念应用到跨文化交际上后，称为文化定势。

文化定势指人们在跨文化交际研究或跨文化实际交往中对不同文化背景的民族和国家成员的笼统的，简单的看法，或指一个群体对另一群体成员按某种先入为主的标准或尺度的概括的、形象化的认知。

这些标准或尺度带有较大的主观性，是一种思维方式，一种无视群体内部存在差异、无视普遍性还存在特殊性的思维方式。

（2）分类文化定势可分为“自定势”和“他定势”两类。

前者是指某一个社会和文化群体对本群体共同认可的价值和行为特征普遍性、概括性的表述，这些价值在跨文化交际研究中也常常被称为“自我图像”。

本群体成员往往会不加反思地对这些价值观和行为特征做出简单的认同。

后者是指某一社会和文化群体对另一社会和文化群体的价值观和行为特征的共同认定，也常常被称作“他者图像”。

（3）成因社会和个体。

从孩子出生开始便不断经历着各种各样的教育。

家庭教育,孩子关于世界的认知里就自然而然地打上了父母文化定势的烙印。