办公室英语：接听电话标准话术

职场英语必备：接听电话英文常用语以前的公司一般有总机，由接线员将电话转接到各部门或者个人。

现在很多公司拥有类似的前台服务。

那么，如果你是在为别人转接电话的话应当怎么说呢。

I'll put you through right now.我现在就帮你转接过去。

I'll connect you with the department you want. Hold on for a minute.我将电话转到您需要的部门。

请稍后。

I'll switch you over to Mr. Clark.我将您的电话转给克拉克先生。

I'm sorry but the number is engaged. We'll call you if connected.很抱歉电话占线，如果接通了我们就给您打电话。

英文电话用语抱歉这么晚打来的说法：1. I'm sorry to call you so late. 对不起这么晚打电话来。

2. I hope I didn't catch you at a bad time. 抱歉这种时候找你。

(含有希望没有打扰到你的意思)3. I hope I didn't wake you up so early. 我希望这么早没有吵到你。

4. I'm sorry to call you so early. 对不起这么早打电话来。

5. I'm sorry to bother you at this hour. 很抱歉在这时打扰你。

有急事时的表达方法：1. It's urgent. Could I have her mobilephone number? 我有急事，可不可以告诉我她的手机号码？2. Could you tell me where I can reach her? 能不能告诉我在哪里可以找到她？3. This is an emergency. I need to get in contact with him right now. 能不能告诉我在哪里可以找到他。

办公室英语篇：接电话4办公室英语篇：接电话Hi,大家好。

很开心我们又见面了。

这里是格雷英语微课堂。

今天我们要进入到一个新的主题的讨论：办公室英语。

这个话题是我们每个人都要接触到的。

不管是已经从事工作了的，还是未参加工作的。

最后都会面对办公室生活，而且以后的绝大部分时间都要在此度过。

因此，了解办公室里面需要涉及的各种话题的英语说法，变得不可或缺。

我们首先从接电话这个话题谈起。

办公室里，一天到晚，电话铃声都会响个热火朝天。

接电话成为了办公室生活的首要任务。

接电话用英文要怎么说呢?接电话就是回答电话，我们可以用answer.那么接电话就是answer the phone.1.The phone is ringing. Pls answer it.电话铃响了，请接电话。

另一种说法就是pick up the telephone.我们接电话的时候都要拿起电话去听。

Pick up拿起。

2. Pick up the phone, Lily.莉莉，接电话。

拿起除了可以用pick up之外还可以用lift.那么接电话就是lift the telephone.3.Her daily work is to lift the telephone.她的日常工作就是接接电话还可以说get on the phone.4.Jim, get on the phone. It has been ringing for long.最后一种最原汁原味的说法，就是get the phone.这是比较地道的表达。

5.C ould you help me to get the phone, Lucy? I’m busy now.露西，你可以帮我接下电话吗。

我正忙。

当你接电话的时候，在告知对方公司名或自己的名字后一般都会询问对方是谁或找谁?询问对方是谁或找谁有几种说法呢?1.Hello, this is ABC company, who’s calling, please?你好，这里是ABC公司。

办公室接电话商务英语办公室接电话商务英语办公室接电话商务英语电话英语对话怎么说呢和外国人交谈，电话交谈，掌握一些电话英语对话中常用的礼貌用语还是很有必要的。

你掌握了多少电话英语的表达方法呢，下面我们一起了解下：以前的公司一般有总机，由接线员将电话转接到各部门或者个人。

现在很多公司拥有类似的前台服务。

那么，如果你是在为别人转接电话的话应当怎么说呢。

电话转接i’ll put you through right now. 我现在就帮你转接过去。

i’ll connect you with the department you want. hold on for a minute. 我将电话转到您需要的部门。

请稍后。

i’ll switch you over to mr. clar k. 我将您的电话转给克拉克先生。

i’m sorry but the number is engaged. we’ll call you if connected. 很抱歉电话占线，如果接通了我们就给您打电话。

订购商品及询问1. i“d like to place an order for your party dress from your catalog. 我想要订你们目录上的晚礼服。

2. may i order some flowers 我可以订些花吗3. how can i pay for this item 我要怎么付款4. i“d like to buy the car on your tv commercial. 我想要买你们电视广告上的汽车。

5. please send me your catalogue. 请寄目录给我。

6. do you have any life menu magazine tenin stock 你们第十期的“生活菜单”还有存货吗7. how long will it arrive 需要多久才会送到呢8. the product you sent to me is not what i ordered. 你们送来的产品不是我订的东西。

关于接听电话的英语用语英语口语已经成为英语学习和测试中最重要的标准之一。

店铺整理了关于接听电话的英语用语，欢迎阅读!关于接听电话的英语用语篇一(1) 我看看他在不在。

I’ll see if he’s in.(2) 我帮你接过去。

I’ll connect you.(3) 我帮你接给王先生。

I’ll connect you with Mr. Wang.(4) 我把电话转给黄先生。

I’ll transfer this call to Mr. Huang.(5) 我替你接到出口部。

I’ll connect you with the Export Department.(6) 我帮你接给李小姐。

I’ll put you through to Miss Li.(7) 我把你的电话转给魏先生。

I’ll transfer your call to Mr. Wei.(8) 我把你的电话转给负责的人。

I’ll transfer your call to the person in charge.(9) 我把你的电话转给林先生。

I’ll switch your call to Mr. Lin.(10) 我找某位销售人员来听。

I’ll get you someone in sales.(11) 我请她来听。

I’ll get her.(12) 我去找他来。

I’ll fetch him up.(13) 我去看看他在不在他的办公室内。

I’ll just find out if he’s in his office.(14) 我替你接。

I’ll put you through.(15) 我替你接这个号码。

I’ll get the number for you.(16) 我替你接总机。

I’ll get the switch board for you.(17) 我帮你转过去。

I’ll switch you over.(18) 我来看看能不能替您重接。

电话用语接听: Good morning/afternoon. IPO PANG.自报姓名：This is Merry speaking.May I help you?/What can I do for you?转接电话：Just a second./ One moment,please./ Hold on,please.I’ll put her on the phone./I will switch the line to him.I’ll put you through.别人不在：Sorry, he is not at his desk right now.Sorry,he is not in the office now.I’m sorry, he’s out right now.Sorry,I don’t know if he will come back today.后续处理：Do you want to leave a message?Would you like to leave a message?May I take your message?Could you call him later?Could you please call his mobile?Sorry, but I can give you his Email.留下信息：May I know who is calling?May I have your name please?How to spell your name?What campany are you from?Could you tell me your phone number and E-mail adress,please? 结束对话：Thank you for your calling.Thanks for calling.Nice to have your call.Pleased to talk with you.寒暄：Nice to meet you./How are you?回答问候：Fine.Thank you./Pretty well.Thanks a lot./Not bad./Couldn’t be better.其他客套话：How is your business?/ How are things going on with you?/ How is your family?告别：Talk to you later. / Take care./ Bye bye./ See you.回应感谢：You are welcome./ My pleasure.。

办公室实用英语之如何接听国际电话办公室里不免要接到一些国际电话或者老外的电话。

学会地道正确的电话用语也是一项基本的礼仪。

希望大家把以下这些句子记熟，在不同场合下灵活运用。

1.Hello.May I speak to Mr.Brown?2.Who’s speaking, please?3.I’m sorry,he is not in now.4.Would you like to leave a message?5.Mr.Brown is on an other line now.6.Hold the line a moment, please.7.May I have Ext.5883?8.Would you speak a little louder?9.I'm sorry.I have the wrong number.10.You are wanted on phone.11.Will you ask him to call me back later?12.I was cut off. Will you connect me again?13.We’ll call you back in a few minutes. Will you hang up and wait, please?14.I want top lace an overseas call to New York.15.Could you tell me the time and charges after the call?16.Sorry, Ican’t wait.Please cancel the call.17.This is the Singapore operator. Would you connect me with Mr.Lee from the International Department?18.This is the overseas operatorin of the United States.You have an overseas collect call from Mr.Smith in San Francisco. Will you accept thecharges?无限扩展—办公室英语之国际电话转接(O=Operator,C=Chinese)O：Is this the Silver Star Trading Company ?C：Yes, it is.O：This is the overseas telephone operator in the United States. We have a call for Mr.John Wang in the International Finance Department from a Mr.Robert of ABC Company in New York.C：From whom, did you say ?O：From a Mr.Robert of ABC Company in New York.C：Thank you. Just hold the line, please.Several seconds later...C：Hello.I’m sorry but Mr.John Wang is in a conference right now.O：Oh,is that right? When will he be free?C：Well, he’ll be free around four o’clock.O：I see. Just a minute, please. Several seconds later...O：Hello. How about Mr.Peter Chen, then?C：Yes,he’s here. One moment, please. (Pause)Peter Chen: Hello.This is Peter Chen speaking.O：Oh, Mr.Chen? Will you hold the line, Please? (Pause)O：Thank you for waiting. Mr.Robert is on the line. Go ahead, please.Peter Chen:Thank you.。

办公室接听电话英语对话仅仅懂英语的人才已经远远不能满足现代社会发展的需要,只有那些既具有扎实的专业知识又具备深厚的英语功底的复合型人才才为社会所青睐。

店铺整理了办公室接听电话英语对话，欢迎阅读!办公室接听电话英语对话一(A：Miss Chen，the secretary of Computer Equipment Corporation; B： a client， who would like to talk with the manager Mr. Hunter about buying some computer software; C： Mr. Hunter)A： Corp. Hi， Chen Ping speaking.B： Hello， I'd like to speak to Mr. Hunter， please.A： May I ask who is calling， please?B：My name is Herbert Wood of Lanxing computer company.A：Thank you，Mr. Wood. One moment，please…(into PBX)Mr. Hunter， Mr. Wood of Lanxing computer company is on the line.C： Can you find out what he wants?A：Yes，Mr. Hunter. (to caller)I'm sorry to have kept you waiting， Mr. Wood. Mr. Hunter is rather busy now and would like to know what you wish to speak to him about.B： Yes. We want to buy some computer software and talk about developing some another software for special purpose. I don't know whether you are interested or not?A： I see. Thank you very much， Mr. Wood. Would you wait a moment， please?(to PBX)Mr Hunter， Mr. Wood wants to buy some computer software.C： I see. Put him on line two.A： Yes， Mr. Hunter. ( To caller)Mr. Wood， I'm very sorry to have kept you waiting. I'll connect you with Mr. Hunter.办公室接听电话英语对话二(A： Mr. Schurz; B： Miss Yang; C： Mr. Yu)A： Hello， Hello. I want to speak to Mr. Yu. Is he in?B： No， he is out. May I know who is speaking?A：Mr. Schurz. I have calld at least three times. But he is always out. How can I reach him?B： He has got a beeper. If you have got anything urgent，you can have him paged by the number of 129-8011444.A： Pardon. Can you say the number again?B：Wait a moment. You are lucky. Mr. Yu has come back. Manager，you are waited on the phone. Mr. Schurz wants to speak to you.C： Hello. Mr. Schurz. Long time no see. How are you?A： Fine， thank you. Yu， It's really difficult to find you.C： Anything I can do for you?A： I wonder if we can meet sometime tomorrow?C： OK. How about 10 o'clock in my office?A： That's fine.C： If there is nothing else， I'll hang up now. I've just come back to pick up some documents.A： OK. See you tomorrow at 10 o'clock.C： See you then.办公室接听电话英语对话三(A： the secretary of the Sales Department; B： a caller)A： Good afternoon， Sales Department. May I help you?B： Could I speak to Mr. Gao， please?A： I'll see if he is available. Who shall I say is calling， please?B： John Smith.A： Hold the line， please. Mr. Gao is in a meeting with the Managing Director at the moment， I'm afraid. Can I help you?B： Well， I want to discuss with him the new contract we signed last week.A： I don't think the meeting will go on much longer. Shall I ask him to call you when he is free?B： Yes， that would be easiest.A： Could I have your name again， please?B： Yes. It's John Smith.A： And the number?B：************.A： OK. you'll be hearing from Mr. Gao later in the morning then， Mr. Smith.B： Thank you for your help. Good-bye.A： You are welcome. Good-bye.。

办公室接电话英语常用句1.您是哪位？Who’s calling , please ? Who’s speaking , please?Who is this ,please ? May I ask who’s calling ?Who should I say is calling ?2.您想找哪位接电话？Who in particular would you like to talk to ?3.请稍等一下。

Hold on , please . One moment , please .Just a moment , please . Hold the line , please .4.我让他接电话。

I’ll put him on .5.我把电话转接给你。

I’ll connect you .6.我把电话给您接过去。

I’ll transfer your call . I’ll put you through .7.我把电话转给负责人。

I’ll get your party for you .I’m transferring your call to the person in charge .挂断电话的英语常用句8.请挂电话吧。

Please hang up the phone .9.我得挂电话了。

I’d better get off the phone . I have to go now .I have to get going .10.谢谢您打来电话。

Thanks for calling . Thank you for your call .11.能跟您通上话，我非常高兴，再见。

Nice talking to you . Bye12.谢谢你给我回电话。

Thank you for returning my call . Thank you for calling me back .电话录音13.这是电话录音，请在“嘟”声后留言。

办公接听电话英语对话专业英语作为一项重要的工具,是学生就业和适应社会发展的必要手段。

专门用途英语(ESP)也在各高职院校中引起了广泛的重视。

小编精心收集了办公接听电话英语对话，供大家欣赏学习!办公接听电话英语对话Making a Phone Call您好，XX公司。

您有什么事?XX Company.Can I help you?A: ABC Company.Can I help you?B: Yes,Mr.Lee,please.我是XX公司的XX。

This is XX of XX company.A: Hello,this is Sophie of P&G.B: Yes,how may I help you?请问XX在吗?/我找XX。

May I speak to XX?A: May I speak to Ms.Austin?B: Sorry,she?s at lunch.留言的办公室日常英语口语leave a messageA: He isn?t here now,would you like to leave a message?B: Please tell him to give me a call.转告take a messageA: The manager is at the meeting,can I take a message?B: Please tell him T om called.请问您怎么称说?Who shall I say is calling?=May I have your name?=Who?s calling,please?A: Who shall I say is calling?B: James Henry,from London.接电话get the phoneA: I?m busy now.Can someone get the phone?B: OK.I got it!接通…的电话put sb.onA: Could you put him on?B: One moment,please.办公室日常英语口语表达为…接通电话put sb. throughA: Would you put me through?B: OK,I?ll get you the person in charge.请不要挂断。

办公室英语必须掌握的4种接听情况导语：接是练习办公室内部与外部沟通的一种方式，针对不同的找人情况，网为你了四种找人应答，欢送阅读!Is Daisy there?Daisy 在吗?This is she.我就是。

(注：男的用 This is he.)Youre speaking/talking to her.你正在跟她说话。

(注：男的用You‘re speaking/talking to him.)This is Daisy.我就是 Daisy.May I speak to Mr. Gates?请问 Gates 先生在吗?Hes not here right now.他现在不在这里。

Hes out. 他出去了。

Hes in a meeting right now. 他现在正在开会。

Youve just missed him. 你刚好错过他了。

Hes just stepped out. 他刚好出去了。

Can I talk to Mark?我可以跟 Mark 讲话吗?Hes out on his lunch break right now. Would you like to leave a message?他出去吃午饭了，你要留言吗?Hes not available right now. Can I take a message? 他不在，我可以帮你传话吗?Do you know when he will be back?你知道他什么时候会回来吗?Im sorry. I dont know.抱歉，我不知道。

I have no idea. 我不知道。

He should be back in 20 minutes.他应该二十分钟内会回来。

第一部分、自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。

(1) 请稍待片刻。

Just a moment, please.(2) 请别挂断。

我找一位会说英语的人来。

Hold the line, please. I’ll get an English speaker.(3) 请等一下。

我找个人来听。

Hold on, please. I’ll get someone to the phone.(4) 很抱歉，我英语说得不好。

我找位会讲英语的人稍后回电话给你。

请教您的大名及电话号码？I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?第二部分、接电话的开场白：拿起话筒的时候，可先用Hello. Good morning. Good afternoon. 等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。

(1) 早安。

这里是GDT公司。

我能效劳吗？Good morning. This is Global Design Tech Co., Ltd.. May I help you?(2) 午安。

这里是大安商业银行。

我能为您效劳吗？Good afternoon. This is Global Design Tech Co., Ltd.. What can I do for you?(3) 先锋电子。

我是Ricky。

Global Design Tech Co., Ltd.. This is Ricky speaking.(6) 午安。

我是Ricky。

Good afternoon. Ricky speaking.(7) 我是杨文凯，请讲。

最常用的接电话英语口语大全近年来,英语继续教育的快速发展极大地促进了中国全民英语水平的提高,同时也推动了社会的繁荣进步。

小编精心收集了最常用的接电话英语口语，供大家欣赏学习!最常用的接电话英语口语11.接电话必备第一句：自报家门经典表达：Hello, ABC Company. This is XXX. How may I help you?您好，ABC公司，我是XXX。

有什么可以帮您吗?举一反三：Good morning. ABC Company. This is XXX speaking. May I help you?Thank you for calling. You’ve reached ABC Company. This is XXX.2.接电话必备第二句：Ta不在，请稍等片刻。

经典表达：XXX is not available at the moment. Could you hold for a few minutes please?XXX现在无法接听您的电话，您能稍等片刻吗?举一反三：XXX is with a client now. Would you mind holding for a moment?XXX is currently unavailable. Can you please hold for a moment?We’re experiencing a high volume of calls. Would you please hold?3.接电话必备第三句：我为您转接。

经典表达：I’ll transfer your call to XXX.我将为您转接到XXX.举一反三：I’ll transfer you over to XXX’s line.I’ll put you through.I’ll put XXX on the phone.I’ll get XXX for you.I’ll connet you.4.接电话必备第四句：稍后再打给您。

办公室对话（Office Talk）第一节接电话（ansering the phone）1.This is Human Resources，xxxx（姓名）2.How may I help you？3.May I ask who is calling？4.What is you call concerning？5.I‘m in a meeting. Can I call you back later？6.Can you call back later？7.Thank you for calling？译文：1.这里是人力资源部。

我是xxxx2.有什么我可以帮助您？3.请问您是哪位？4.你有什么事？5.我正在开会。

过后给您打过去行吗？6.您过会儿再打行吗？7.感谢您的致电。

第二节去电话8.Could I speak to xxxxxx（姓名）9.This is xxxxx（哪里的谁？）10.I‘m calling in response to you ad in（讲述您的诉求）11.I‘m calling about xxxx（关于什么事）12.C an I speak to someone （和什么人讨论）译文：8.请问先生/女士xxx（姓名）在吗？9.我是xxx哪里的某某某10.我想询问xxxxx（讲述我的诉求）11.我想问问xxx(关于什么事)12.我能和xxx（某人某部分）讨论一下吗第三节转接他人13.I’LL put you through。

14.P lease hold，xxx（先生/女士）。

15.J ust one moment。

16.T he line was busy。

17.I’m sorry；xxx（姓名）isn‘t answering his phone18.H e may be out or in a meeting19.W ould you like me to transfer you to his voice mail？20.I’m transferring you to his personal voice mail now。

公司英文办公电话接听指南Ⅰ应急指南接到英文办公电话后，英文口语水平欠佳或有待提高的同事，可参考以下两种情况的处理方法。

情况1、英语水平欠佳，无法用英语进行交流1）寻求同事帮助：慢速说One moment, please.（请稍等。

）然后找同事帮忙接听电话。

2）无人可求助时，请对方发邮件：Please E-mail. xxx@（请发邮件。

发至xxx@）注：[@]读音同英文单词[at]，与中文中的“爱特”相近。

情况2、能听懂简单内容，但具体事情交流不清可请对方发邮件：Please send me an E-mail. （请给我发封邮件。

）必要时告诉对方工号或邮箱地址：My ID No. is xxxxxx. (我的工号是xxxxxx.)My E-mail address is xxx@ (我的邮箱地址是xxx@)Ⅱ专业指南该部分将详细介绍英文办公电话接听中可能会遇到的一些情景，以及相应的英文应答语句（一句或多句），供参考、借鉴。

注：情景编号不代表实际中的谈话顺序。

1、电话响起，问候Hello, this is xx speaking. 你好，我是xx.ZTE Corporation. May I help you? 中兴通讯，有什么需要帮助的吗？Good morning. XX Department. This is xx speaking. 早上/上午好，我是XX部门的xx.2、询问对方找哪位Who would you like to speak to? 请问找哪位？Who would you like to talk to? 请问找哪位？3、确定是找自己，应答Y es, this is he speaking. 我就是。

Y es, this is she speaking. 我就是。

4、问有什么可以帮忙May I help you? 有什么需要帮助的吗？What can I do for you? 有什么需要帮助的吗？5、询问对方是谁Who's speaking, please? 请问您是哪位？May I know who’s calling? 请问您是哪位？May I ask who is calling, please? 请问您是哪位？Could I have your name again, please? 请再一次告诉我您的姓名，好吗？6、听不清对方Sorry, I can’t hear you very wel l. 我听不太清楚。

实用商务英语接通电话下面是小编搜集的实用商务英语接通电话，一起来看看吧。

商务电话：接通电话Michelle: Hello, you've reached the marketing department. How can I help?你好，这里是市场部，有什么能帮您?Male: Yes can I speak to Rosalind Wilson, please?是的，我找Rosalind Wilson。

Michelle: Who’s calling please?请问，你是谁?Male: It’sRichard Davies here我是Rosalind Wilson。

Michelle: Certainly. Please hold and I’ll put you through.好的，等一下，我帮你接过去。

Male: Thank you.谢谢!Michelle: Hello, marketing. How can I help?你好，市场部，有什么能帮您?Male: Could I speak to Jason Roberts please?我要找Jason Roberts。

Michelle: Certainly. Who shall I say is calling?好的，请问你是谁?Male: My name’sMike Andrews.我是Mike Andrews。

Michelle: Just a second - I’ll see if he’s in. Hello, Jason, I’ve got Mike Andrews on the phone for you ... OK - I’ll put him through.Hang on a moment, I’m just putting you through.等等。

我确认一下他是否有空。

Jason,Mike Andrews来电找你。

关于接电话英语口语精选英语口语表达是英语的最重要的应用形式，越来越多的学生希望能够用流利的英语与人沟通和交流,表达自己的观点和想法。

小编精心收集了关于接电话英语口语，供大家欣赏学习!关于接电话英语口语1接电话喂!Hello. *英语中接电话的人先说“Hello”。

Hello. (喂!)Oh, hello. Is Mark there? (喂，马克在吗?)对，我就是。

Speaking. *对方要找的刚好是自己，就以这句“我就是”回答。

This is he. *女性用“This is she”。

This is Mr. Sato speaking. (对，我是佐藤。

)This is. *有点儿生硬的感觉。

是我呀。

It's me. *常用于像夫妻间关系非常亲密的场合。

ABC商务学院。

您有什么事?ABC Business College, may I help you? *公司等工作场所接电话时的一般对答方式。

个人家庭接电话时只需说“Hello”。

Thank you for calling ABC Business College.Can I help you?您是哪位?Who's calling, please?Who's speaking, please?Who is this, please?May I ask who's calling?Who should I say is calling?您想找哪位接电话?Who in particular would you like to talk to? *in particul ar“特别”、“尤其”。

他一直在等您的电话。

He's been expecting your call. * He's是He has的省略形式。

Expect“抱有希望地等待”。

您要找哪个铃木?Which Suzuki do you want to talk to?这儿有三位姓铃木的。

前厅总机-接听电话标准用语1、接听标准用语外线：问候Good morning / Good afternoon / Good evening英文报名称Best western Fortune hotel Longyan , How may I help you?中文报名称您好！翠丰温泉度假酒店，请问有什么可以帮您么？内线：问候Good morning / Good afternoon / Good evening英文报部门Operator , How may I help you ?中文报名称您好！总机，请问有什么可以帮你么？2、解答问题/帮助（1）如是找人电话请客人稍候，告诉有关人员接听Certainly , sir / madam . Please hold the line.好的，请稍候。

( 2 )如请客人稍等应放音乐给客人听等候，我们找到客人需要的答案后，起保留键时应说：Thank you for holding , Sir/Madam.不好意思，让您久等了。

（3）如果有关人员不在，可提供留言服务，记录下对方姓名、电话号码，记录客人要求并重复客人问题：I’m sorry . sir / madam . He / She is not in / around at the moment..Would you like to leave a message or your contact number ?不好意思，她/ 他出去了。

请问您需要留言么？（4）如果需要转电话，就尽快连接。

转接时请注意应得到对方允许才能开始转接，转接到先要跟待接人说清楚是谁的来电和因何事才转。

Sir/Madam , I will transfer your call right now.先生/小姐，请稍候。

我马上给您转过去。

（5）当您需要“过滤”电话或做留言记录时，询问对方的名字要礼貌。

May I have your name , please . sir / madam ?May I have the spelling, please ?.请问您贵姓？先生/小姐？可以留下您的全名吗？( 6 ) 如果要转的房间电话已做了DND，应回复客人Sorry , We do not have this guest registered in the hotel .不好意思，我们这里没有这个客人的登记资料。