投诉信英语 ppt课件

was my own. Needless to say, such a way of dealing with
customers is unacceptable.
I would like to suggest that the girl in question should be
and reply to us.
Sincerely yours, Sunny Lee Manager
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Practical Writing
Sample 2
Dear Sir,
(Addresses are omitted)
I am writing to let you know the deplorable attitude of one of
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Practical Writing
Complaint Letter Templates & Sample Letters: Now that you have learned tips of writing letters of complaint, the following are general templates and sample letters.
(Addresses are omitted)
On September 10, our order for 280 women S cotton
sweaters was duly received, but we regret to say that 40
cotton sweaters in white color were seriously soiled.
1
Disscussing
Practical Writing

主备人：范清 备课日期：1月8日 上课日期：1月xx日
Step2 问题导学 1. What are the structure of a letter of complaint and useful expressions about its writing?
2.What needs attention to express complaint properly? 3.How to write a letter of complaint?
Step1 学习目标
Writing--A
Learning goals:
letter of complaint
1. To master the structure of a letter of complaint and useful expressions about its writing;
2. To be able to express complaint properly about sth.; 3. To know how to write a letter of complaint.


ቤተ መጻሕፍቲ ባይዱ


信的内容大体分为三部分： 1. 提出要反映的问题 2. 抱怨出现的问题，提出要求 3. 希望 内容要点： ①说明投诉事由②问题一：· · · · · · ③问题二： · · · · · ·④问题三：· · · · · ·⑤要求

一、投诉信的结构
（1）开头：自我介绍，交代投诉内容， 表明本信的目的和要求。 （2）正文：说明情况，讲清利害，分析 利弊。告诉对方你因此受到的伤害或不便，提 出解决问题的建议，表明希望如何处理。 （3）结尾：表达希望问题得到迅速恰当 解决的强烈愿望，希望尽快得到满意的答复。

?在遇到一些不文明现象所购商品质量差售后服务不满意等情况下向相关机构或人写信寻求解决问题
a letter of compls a letter of complaint?
• 在遇到一些不文明现象、所购商品质量差、 售后服务不满意等情况下向相关机构或人 写信寻求解决问题。 • 在语言方面，要注意把握分寸，要公平、 公正。
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第三段：提出建议和要求+要点2
I appreciate it very much if you could investigate this problem and I would like to have this matter settled by making an apology to me sincerely．Thank you for your consideration and I will be looking forward to your reply.
I appreciate it very much if you could investigate the matter seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.
•
3. 开头语和结束语已为你写好。
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Dear Sir,
第一段：自我介绍+写信目的 I am Li Hua, a frequent customer in your
restaurant. I have been pleased with your excellent service for years but now I’m

w_h__e_n_I_o_p__e_n_e_d_t_h_e__p_a_rc_e_l_, _I_f_o_u_n_d__se_v_e_r_a_l_p_a_g_e_s__o_f_t_h_e_b_o__ok _m_i_s_si_n_g__a_n_d_t_h_e__c_o_v_e_r_w_a_s__d_a_m__a_g_e_d_.
Dear
,
I am
(自我介绍). I feel bad to trouble
you but I am afraid that I have to make a complaint
about
(抱怨的事情).
The reason for my dissatisfaction is
(总体介绍). In the first place,
(开头) 1. I am writing to you to complain about... 我写此信是想投诉…… 2. I am writing to express my dissatisfaction with... 我写此信以表达我对……的不满 (结尾) 1. I will appreciate your willingness to make up for the loss. 如果你乐意弥补损失，我将不胜感激。 2. I hope that you will consider my suggestions and improve the situation as best as you can. 我希望你能考虑我的建议并尽你所能改善这种局面。
课后练习
假定你是李华，上周六，你有一次不愉快的就 餐经历，对餐厅的服务员态度非常不满意。于是 你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意：1. 词数100左右。2. 可以适当增加细节，以 使行文连贯。3. 开头语和结束语已为你写好。

Para2: Last Saturday, I went to your restaurant to have lunch. There are flies in beef noodles. The waiter was rude.
When did I find flies ? My feeling ?
The relationship between the noodles and the waiter ? What did he do to make me angry?
所以我请服务员更换另一份面。出乎我的意 料，他没有更换，而是粗鲁地说他太忙了不 能解决这个问题。
So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem.
Add Li Hua's feelings:
对待顾客的这种方式是不可接受的。
Such a way of treating customers is unacceptable.
Para3: I was very very angry . You should say
sorry to me , or I will not go to your restaurant forever .
8. 预防……发生 p_r_e_v_e_n__t…___fr_o_m___h_a_p_pte/lo_o_k__in__to__t_h_e__m__a_tt_e_r_/_in__c_id__ent
10. 以粗鲁的方式 __i_n_a__r_u_d__e_m__a_n_n__e_r______

投诉信（Complaint）
投诉信也叫抱怨信。一般是当自己的利益受 到侵害、正常生活受到干扰或当社会规范 有失规范时，用来表达不满情绪和提出批 评。所有的投诉信都有一个共同点：最终 是要收信人解决问题，所以需要提出解决 方案。如果题目中没有给出解决方案，考 生就要根据投诉内容提出自己的解决方案。 投诉信的语言要条理清晰、礼貌得体。
➢ I will appreciate it if my problem receives due attention and get it settled soon.(应得的足够的)
▪ Dear Sir,
➢ I’m writing to replace the watch I bought from your store online last week. It has several problems.
➢ First, it is not the color that I ordered. I wanted a pink one instead of silver. Second, the watch isn’t waterproof as you have described in the advertisement. Third, the band of the watch looks a little bit old. I guess it must have been torn in the process of shipping. Besides, what really makes me angry is that it doesn’t show me the right time. I really hope you can consider the problems carefully and send me a new goodquality one as soon as possible.

Details
The product delivered was not described on the website
The product repeatedly broker down, causing inconvenience to the customer
01
02
The customer requests a refund and compensation for the inconvenience caused
Supporting Evidence
Provide any relevant evidence or information to support your complaint This could include receipts, photos, or other documents Example: "Here is a photo of the damaged product and the delivery note with the promised delivery date."
Improve the report of the company or service provider
Encourages response action and resolution of the complaint
To seek a resolution or compensation for the advancement
Introduction
A complaint letter is a formal communication written to express dissatisfaction or disclosure about a product, service, or experience

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I would appreciate it very much if you could _______(提出建议和请求), preferably ______(进一步的要求),and I would like to have this matter settled by ____(设定解决事情最后 期限).
第二段There are some problems with
______that I wish to bring your attention. First
of all, I’m really not happy with ________. In
addition, I’m so disappointed on
英语投诉信模板
.
1
Dear____, (叙述投诉的具体内容----这部分是重点)
第一段 I am ________(自我介绍) .I am writing this letter to make some complaint about/ to make a complaint about_____./I am writing to you for____(开门见山地表明写信的目的）
The reason for my dissatisfaction is _______(总体介绍). In the first place,_______(抱怨的第一个方面). In addition, ___________(抱怨的第二个方面). Under these circumstances, I find it ________ (感 觉)_______(抱怨的方面给你带来的后果).
finding/hearing that ___________________.

?2. I have been content /satisfied with your service for years but I am writing to express my dissatisfaction about...
?3. There are some main reasons why I am not content with...At first,...What's more,...Eventually,...
?5. I would appreciate it very much if you could take measures to deal with/ solve the problem as aoon as possible
IV. Consolidation(质疑再探)
? Dear sir,
? I'm writing to express my dissatisfaction about the mobile phone I
?
Sincerely yours,
?
Bu Manyi
v. Homework(课后练习）
? 假设你是李华，你在周日搭乘 102路公交车，该公交车司机的不 文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要 点如下：
? 1. 司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。 ? 2.希望尽快查清此事。 ? 注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。
bought in 20th Apr. 2015 in your store. Ten days before that, it didn't ring or sent text messages. Then I took them to the seller, but was told that the model has been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of some model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.

单句改错
9. The reason for my dissatisfaction is what it’s not the
double-room I ordered.
what 改 为
10. Under this circumstance, I find it difficult ttohabt e stay in
Yours faithfully, Li Hua
模拟考场
【投诉服务态度】 假如你是李华，昨天在商场购买了一台电风扇，回家后发现它 不能运转。你回到店里与营业员交涉时该营业员对你的态度恶 劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。 Dear Mananger,
单句改错
每句只有一个错误
1. I received so poor service that I felt I should bring it to your
attention.
so改为such
2. I think it must have some quality problems and I really
A mobile phone is a very important tool in my daily life. ③ Therefore, I require that you send me a new one of the same model within a month.
Thank you for your consideration. Sincerely yours, Li Hua
好句朗诵
1. The main problems are as follows. 主要的问题如下。 2. Therefore, I require that you send me a new one. 因此，我要求你发一个新的给我。 3. I hate to say that there is something wrong with my mobile phone. 我很遗憾地说，我的手机有些问题。 4. Taking into account all three factors above, I request that the company should have a change of it for me as soon as possible. 考虑到以上的三个因素，我要求公司要为我尽快换一个新的。