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商务英语情景口语100主题001㊣Dialogue oneM: Can you have the briefs from the Anderson firm's lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.明天早晨之前你能把安德森公司律师的辩护状放在我办公桌上么？这个案子在时间上有些棘手。
恐怕我不能再等了。
F: Getting those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, his secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.要拿到安德森公司的辩护状比你想象得要困难得多。
我已经设法和他们的律师联系过多次，但每一次我给他打电话，他的秘书都说他在开会或不在办公室，要么就是出差了。
我在想他是在想法躲着我。
M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.那很有可能。
商务英语口语情景对话100篇(前30篇)(总35页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--商务情景对话（共30篇）Table of contents 目录1 Faxes传真2 Telephone Calls电话3 Making TelephoneAppointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placingan Order下订单Office Talk办公室谈话7 CoWorkers同事8 Bosses老板9Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Business Travel国际商务旅行13 Dressingfor Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户 19 Factory Tours参观工厂Business Communi zations商务交流20 Personal Introductions个人介绍21 SmallTalks聊天22 Defivefing Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VSSoft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁1 Faxes传真Dialogue oneM: Can you have the briefs from the Anderson firms lawyer on my deskby tomorrow morning. There are quite a few very time sensitive matters with this case. I'm afraid I can't wait any longer.F: Getting those Andersons briefs has been harder than you can imagine.I have to try to contact their lawyer many times, but every time I call his secretary says he’s in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: That's highly possible. He knows if we miss our filing deadline, we don’t stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I can't speak to him directlyM: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martin’s office.F: How do I find Martin’s fax number Is he in your rollerdeskM: No, but you can also call their office and ask the secretary togive you their fax number. I’ll email you their office number later today.F: Ok, I'll get on it first thing.M: Be sure you do, I need those briefs ASAPDialogue twoM:Did you put this morning's faxes on my desk?I'm waiting for some urgent faxes from headquaters,I'm pretty sure they came in last night.F:Evething came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call then and ask them to refax.M:Yeah,you're going to have to call them and get them to beingrefax,these copies are so dark,I can't make out meaning of the words.F:What about that one?M:This oneThis one is so light and I can neither read it,how can I beingF:You know I think the fax machine is out of toner,I can change the toner condition,that should solve the problem.M:Yes,but this would have to refax it well,and look there's about 3 pages missing,it looks like the fax machine eight-half my important faxes,and ones are made throwed are so blurred or too light and unreadable.F:I guess the fax machine is out of paper too,don't worry,I'll have someone look at it this afternoon,and the meantime,I'll have your documents refaxed to our other fax machine.2 Telephone Calls电话Dialogue 1A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?B: would like to speak to your director of human resources,,Please.A:Just a 'll check to see if she is at her I tell her who is calling?B:This is Bill Burton from Milford Insurance,I'm calling to regards to our meeting next Tuesday.A:Thank you, you please hold for a moment?I'll check to see if she is available.B:No problem.A:I'm sorry, is away from her has already left for you like to leave a message for her?B:Yes,please have her return my call when she returns to the 's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.A:I'm sorry,I didn't quite catch that,could you please repeat the number?B:No problem,my office number is 635-8799,Tell her to ask for extension 31.A:I'm sorry,,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?B:Yes,and I represent Milford Insurance.A:I wil make sure receives your message and returns your call before 3pm this afernoon.B:Thank you very much.Dialogue2A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?B:I'd like to speak to someone about reservations.A:I can help you with date would you like to make a reservation for?B:We'll be arriving May 12th ,but I would like to make reservationsfor penthouse.A:Oh,I'm sorry sir,I only handle bookings for our standard person you need to speak with is Tony Parker,he makes all the arrangements for our executive ,he's not here right I take your name and number and have him get back to you?B:When do you expect him back in?A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?B: name is Sam can contact me at 660-843-3235.A:Could you please spell your last name for me?B:'s D-A-R-C-Y.A: Darcy,and your phone number is 660-843-3233?B:That's 3235.A:Sorry!'ll have Tony call you first thing tomorrow morning.3. Making Telephone Appointments电话预约Dialogue oneM:Hello,Here Berton speaking,what can I do for you?F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call,I’m sorry you missed me when you called my office this morning,my sacretary said you called concerning our meeting next Tuesday?M:Yes Ms Jenkins,thank you for returning my call,I’m glad to finally get hold of you. F:I want to let you know I would not be able to make a meeting next Tuesday,I would be another town that day,is there any possibility we can move the meeting to Monday?M:I’m afraid I completely booked on Monday,what it would be Possible to postpone until you return?F:Oh,dear,I was carrying on taking care of our meeting before Ileave,but I suppose I can shut off somethings,yes,we can arrange something,Iwill back Thursday morning,what about Thursday afternoon,would that work for you?M:That should be fine,shall we say about two o’clockF:Perfect,I look forward to seeing you at two o’clock next Thursday afternoon,if you need to change the time,pls feel free to call me on myself phone.M:Thanks Burdon,I’ll see you on Thursday.Dialogue two F:HelloM:Hello,is Doras available?F:This is Doras,who is calling please?M:Hi,Doras,this is Mike calling from parker’s dentistry,I’m calling to confirm your appointment for tomorrow morning at area with doctor parker.F:Oh,I almost forgot,thank you for calling to remind me,actually,I do need to change the time of my appointment I have a schedule conflict,and I can’t make it that early.M:If I put you in that later sport,would that work out?F:It would have to be after lunch,do you have anything available about 2 o’clock?M:Sorry,the only opening we have after lunch is 1:15,but I might be able to work until at 4:00,would that be a better timeF:That’s all right。
商务英语情景口语100主题目录Dａｙｔodaｙ Offｉcｅ日常事务1 Faxｅs传真2 Teleｐｈone Calls电话3 Ｍaking Tｅｌeｐｈone Aｐpointｍｅnｔs电话预约4 Mｅmos备忘录5 Busｉness Cｏrreｓｐｏｎｄeｎcｅ商业信函6 Placiｎｇ an Orｄeｒ下订单Office Talk办公室谈话7 Ｃｏwoｒkers同事8 Bosses老板9 Brainstoｒmiｎg集体讨论10 Coｍmutｉnｇ乘公交车上下班1１ The Working Luncｈ工作午餐Busｉness Ｔrip商务旅行12 Iｎternａｔｉonal Ｂｕsiness Trａvel国际商务旅行13 Dｒｅsｓing for Busｉｎess商务着装１4 Ｈotel Sｉtuａtions旅馆情景１5 Neｇoｔｉatｉng ｔｈｅＳubｗay乘地铁Client Receｐtiｏn接待客户16 ReｃｅivinｇＣｌiｅｎｔｓ接待客户17 Entｅrtａiｎiｎg Cｌieｎts招待客户1８ Acｃommｏdatｉｎg Fｏreiｇn Ｃlｉenｔs接待国外客户19 Fａctｏｒy Ｔｏurs参观工厂Ｂusiness Ｃommｕｎe ｚatiｏｎs商务交流2０Ｐeｒsｏｎaｌ Iｎtroｄuctions个人介绍21 Smａll Ｔalkｓ聊天２2 Deｌｉｖeriｎg Bａd Nｅwｓ传达坏消息23 ＰoｌitｅＱuestｉonｓ礼貌提问２4 Farewelｌs道别Negotiaｔion谈判2５ Cｌariｆｙｉng thｅ Stakes说明利害关系2６Ｍaking Concｅｓsｉons做出让步27 Discussｉng tｈe Bｏtｔom Line讨论底线28 Acceｐting and Cｏnｆirmｉｎg接受和确认29 Hａrd Ｂargａinerｓ VS SofｔＢargａiners强硬的对手和温和的对手Company Orgａnｉzａtion公司结构30 CＥO执行总裁3１Ｓtockholdeｒs股东32 Bｏard ｏf Direｃtｏrs董事会3３ Maｎａｇｅrs Ｓtaｆｆ管理人员34 Laboｒｉａl Sｔａff普通员工Mｅeｔｉngs aｎd Ｉnｔeｒviｅws会议和面谈3５Exｅcuting Mｅetings开会36 Perfｏｒmancｅ Reviｅws业绩评估37 Ａgeｎdaｓ会议议程38 ＭakinｇRequestｓ提出要求Preｓenｔａtｉons业务陈述3９ Pｒeｐaraｔioｎ and Devｅloｐｉng Your Ｔｏpic准备和展话题４0 Introｄｕｃｔｉｏns ａｎd Beginｎｉnｇｓ介绍和开头４1 Mａkｉnｇ Transiｔioｎs ｉn thｅ Boay oｆ the Pｒeｓｅｎtａ陈述中的过渡４２ Conclusｉons结论4３O&A (Ｑueｓｔｉｏn and Answｅr Ｐerｉod）提问阶段Dａta数据处理４4 Trends趋势45 Syｓtems制度４6 Schｅdufing日程安排４7 SWOT An山ｓis态势分析4８Ｓtatｉｓｔiｃal Reｐorts数据统计报告Technoｌogy技术4９Ｅmaｄ电子邮件50 Cｏｍputer Techｎoloｇy计算机技术51 Rｕnning aｎＩnteｍet Busｉness网上做生意5２ EｌectｒoniｃＧadｇeｔs数码产品５3 Webbａｓed Ｍａrkeｔinｇ网上营销Fiｎancial Toｐics财务话题54 Ｃoｓtｉng成本55 Ｂｕｄgeｔs预算５6 Auditiｎｇ审计57 Ｔhｅ Economｙ经济５８ Fundｒaising集资Legaｌ Tｏｐics法律话题59 Confidentialｉty机密6０Ｌawyeｒs律师6１Ｃｏntrａcts合同62 Coｐyｒight版权6３Pateｎtｓ专利64 Envｉronmental Reｇｕｌaｔions环境条例MａｒketｉnｇＴｏpics营销话题65 Ｍarｋeｔｉng Surveys市场调查66 Ｔarget Auｄienｃe目标消费者６7 Priｎt aｎd Ｍedｉa Aｄｖｅrtｉｓing印刷和媒体广告68 Ｐrｏmotioｎａl Evenｔs促销活动69 Deveｌoping thｅＭaｒket市场开发SaleｓＴopics销售话题7０Ｓｅｌliｎｇ Poiｎts卖点71 Trａde Showｓ贸易展览７2 Sales Reviews检查销售额７3 Prodｕｃt Demｏnsｔｒationｓ产品演示74 FｏUowinｇ uｐ on Lｅaｄs线索追踪75 ＣusｔomｅｒSerｖｉce顾客服务Ｉｎternatioｎal Ｔopics国际话题７6 Sｏuｒcｉng得到供货７7 Exｐｏrt／Imｐｏrt出口/进口７8 Exchaｎｇｅ Ratｅs汇率79 Ｉnternatioｎａl Gｒeｅtｉｎg Meｔhodｓ国际问候方式Ｂig Bｕsiｎess跨国公司80 Ｍｅrgers合并81 Ｃompetitｉoｎ竞争８2 Ｃlimbiｎg the Ｃoｒpirａ tｅＬaddeｒ进入管理层83 Bｒａnｃh Ofｆices分支机构84 Consｕltiｎg咨询Employment Ｐrａctｉces雇用惯例85 Ｆair Ｐａy公平薪酬86 Rｅcruiｔing Pe~oｎnel人员招聘87 Rｅtirement退休88 Paｒtｎｅｒshｉp合作关系89 R＆um６s简历90 Job Inteｒｖiewｓ求职面试Soｃｉal and EqualitｙＩssuｅs社会和平等话题91 Women in ｔhe Woｒkfoｒｃe职业女性92 Discriｍiｎatioｎ歧视9３ Weffarｅ福利9４LaｂoｒＵｎionｓ工会９5 Ｓtrｉkes and Ｄｅｍoｎｓｔratiｏns罢工和示威游行Cｏntinuｉｎｇ Educatiｏn继续教育9６Mａnａgement Tｒaｉninｇ管理人员培训97 Seminars/Worksｈops研究会/研讨会98 Ｃoｍｐany Ｒetreats公司培训99 Teaｍbｕildｉng团队建设100 ＭBA工商管理硕士１ Faxｅs传真Diaｌogue oneＭ: Can yｏu havｅｔhe briefs from the Anｄersoｎｆiｒｍ's lawyeｒ on my dｅsk by ｔoｍｏrrow moｒnｉng． Tｈeｒe are quite a few very t ｉme seｎsｉtiｖｅｍaｔteｒｓ with tｈｉs ｃase. Ｉ＇m afrａid I ｃan＇t wait ａny longｅｒ.Ｆ: Gettinｇ those Anderｓon brｉeｆs has bｅen ｈardｅr than you ca ｎ imaginｅ. I ｈave tｒiｅｄｔo cｏｎtaｃt ｔhｅiｒ lａwyer ma ｎy times. But ｅveｒｙ tｉme I caｌl, ｈｉs seｃretａry says ｈe’s iｎ a meeting or oｕt of ｔhｅ office or ａway on busｉnesｓ． I am bｅgｉｎning ｔo think he is tryinｇ to aｖoid ｍe.M: That's hiｇhｌy pｏｓsｉｂle. Ｈｅｋnoｗｓ if we misｓ ouｒｆiｌing dｅadｌｉne, ｗe dｏn’ｔ stand a chａnce to compｅte ag ａinst ｔhem for the ｂｉd. Ｔrｙｔo geｔ a hold ｏf hiｍagａi ｎ．Give him a cａll anｄseｅ iｆ he can faｘ theｍｆｉrｓt thing．F: What ｉf Ｉ can't speaｋ to him dｉrectly?M: Ask ｈis secreｔaｒy ｔo ｆax thｅｍ．Iｔｓ thｅsaｍe thiｎｇ. Have thｅm faxｅd oｖer with ａ coｐy also fａxed to Ｍartiｎ’s o ｆfiｃe.F: Hoｗdo Iｆｉnd Martin’s ｆax numｂｅr?Is he in ｙour rollerdｅsk?M： No, but yｏu caｎａｌso cａll ｔheir oｆfiｃe aｎd ask ｔhe sec ｒeｔarｙｔo ｇive yoｕ their fａｘｎuｍbｅｒ．I’ｌl email yo ｕｔhｅｉr offｉce ｎumber later ｔoｄaｙ.F: Oｋ, I'lｌ gｅt oｎ it firsｔ thｉｎｇ．M： Bｅｓurｅ yｏu do, I need those ｂriｅfs ASAＰＤiａｌogue ｔwoM:Diｄｙou put tｈiｓ moｒｎing's fａxｅs on ｍy dｅsk？I＇m waｉting foｒ some urｇent faxｅｓ fｒom heaｄｑuatｅrｓ,I＇m prｅttｙ sｕｒe they came ｉｎlast night.F：Ｅvetｈing ｔhat ｃamｅ iｎ the oｆficｅｆaｘｍａｃhinｅｌast nｉght is all oｎ yｏur ｄeｓk，but Ｉ noticｅd ｔｈａｔ some ｏf faxeｓ camｅ tｈrｏugh ｐrｅｔty blurｒｅｄ,maｙｂe ｙou take a lｏok ａt tｈem，iｆthe ｃoｐy is uｎｒeadｂle，I'lｌｃａlｌ theｎａnd aｓk them ｔo ｒeｆax.M:Ｙeah,yｏｕ'ｒe goinｇｔo ｈave to ｃall thｅm ａｎｄ get ｔhem t ｏ be reｆax. These copies are so darｋ. I cａn'ｔ make ouｔaｎy o ｆ the words.Ｆ:Whaｔabout thａt oｎe？M：Thｉs ｏne?Ｔhｉｓｏnｅis so ｌｉght ａnd I can barely read it. How ｃaｎ tｈat bｅ?F:You kｎow, I thiｎk the fax mａchine iｓ out ｏf tｏnｅr. I cａn ch ａｎge tｈe tｏｎeｒcartridge. That should soｌve the probｌem.Ｍ:Yes,buｔｔhis ｏne ｗiｌｌ haｖe to be ｒｅfaxeｄ as well. And look, thｅrｅ's aｂouｔ３ｐages missｉng. It ｌooks like the faｘｍachine aｔｅhalｆ oｆ my impoｒtanｔｆaxes,aｎｄ oneｓthat ma ｄｅｉt thrｏugh aｒｅ so blurｒed or too ｌｉght．They aｒe ｕn ｒeadaｂｌe．F:Ｉ guess ｔhe ｆａx maｃｈine iｓ ouｔ of ｐaｐｅr ｔoo. Don't ｗorrｙ,I＇ll hａｖe soｍeonｅｌook ａt ｉｔ tｈis ａfteｒnoon,anｄ in ｔhｅ meantｉme,I'll have yoｕr doｃuｍentｓ refaxed to ｏur ｏｔｈeｒfａx maｃhiｎｅ.２ Tｅｌｅphoｎe ＣａlｌｓDｉａloｇue 1A：Ｈello，thank yoｕ fｏr calｌing Brａｄfｏrd aｎd Sonｓ. This i ｓ Tracy speaking,Hoｗ may I heｌp you？B：Ｈellｏ.I ｗｏuld lｉke to speak tｏ youｒdｉrｅctｏr ｏf human resources,Ms.Jenkins,Please.Ａ:Just ａｍomｅｎt.I＇lｌcheｃk to see if she is at her desk.Ｍaｙ I tell her wｈo is callｉng?Ｂ：This iｓ Bill Ｂurｔon froｍＭilford Inｓurance,I'm calｌing i ｎ regarｄs to our meｅｔinｇ next Tuesdａy．A:Thaｎｋ yoｕ,Mr.Bｕrtoｎ.Can yｏu pleaｓe ｈold fｏr a moｍeｎt?Ｉ'l ｌｃheck to seｅ if she is aｖailable．B:Nｏｐrｏblｅm.A：I'm sorry,Ms．Jenkｉns ｉs awaｙ from hｅr desk.Ｓhe haｓ alreaｄｙ left for luncｈ.Would you like ｔo lｅavｅ a meｓｓage foｒ heｒ?Ｂ:Yes,please haｖe her return my cａlｌ wｈen she retuｒns to thｅ o ｆfiｃe.Ｉt's ｂest if sｈｅｃａｎｇet in touch ｗｉth mｅ bｅfor ｅ 3 pｍ todａy;she can reach mｅ at my office ｎｕmｂer,63５－87９9.A:I'ｍ soｒｒｙ,I ｄiｄn't quite catch tｈａｔ,could you plｅasｅｒeｐeat the nｕｍbｅr?Ｂ:No prｏblｅｍ, my ｏfｆice number ｉｓ 635-87９9,Tell ｈer to ask f ｏr ｅxｔenｓｉon 31．A：I'm ｓoｒry,Mｒ.Buｒtoｎ,just to coｎfirm,ｙoｕr name is ｓpeｌled B-Ｕ-R-T-O-N，is tｈaｔ corｒect?B:Yeｓ,ａnd I rｅprｅsent Milｆｏrd Insurａnce．Ａ：I wil maｋe sure Ms.Jenkinｓｒeceivｅs yoｕr mｅssaｇｅ aｎd retuｒns your call befoｒe 3pｍthis afernoｏｎ.B:Ｔhank ｙoｕ very much.Dialogｕｅ２Ａ:Helｌｏ,Paｓadena Inn,ｔhis iｓSandｙ,ｈow maｙｉdireｃt yo ｕr calｌ?B：Ｉ＇ｄ lｉke to ｓpeak ｔo ｓomeoｎe ａbouｔ rｅsｅrvatｉons.A：I caｎ help yｏu ｗith that.whａｔｄatｅ would yｏｕlike to ｍａke a rｅｓｅrvatｉｏn fｏr?B:Ｗe＇ｌl be arriｖｉｎg Mａy １2tｈ，bｕt Ｉｗould likｅ tｏ ma ｋe reserｖaｔiｏｎs ｆｏr ｐenthousｅ.A:Oｈ,I'm ｓｏrｒy ｓir,I ｏnlｙ hａndｌe bookings ｆｏr our ｓtaｎdard rooｍs.Ｔｈｅｐerｓoｎ yｏu need to speaｋ wｉth is Tony Parker,he mａkes ａll the arraｎｇemeｎtｓfor our eｘecutive aｃco ｕnts.Unfortｕｎatｅｌy,ｈｅ's ｎot herｅ rigｈｔ nｏw.Ｃan I ｔａk ｅyouｒｎame aｎｄ numbeｒａnd have him get bａck to you?B:When do you expeｃt him ｂacｋｉn?A:He'ｌｌ be oｕｔalｌａftｅrｎoon,ｈｅ mｉght ｎｏt be ablｅｔo ｒｅturn ｙouｒｃａll untiｌ tｏｍorｒｏw，Wiｌl tｈat ｂe ａｌrigｈt?B:Ｙｅs.I suｐpose.Ｍy name is Sam Dａrcy．He ｃａn ｃontact me at 6６0-８４3－3２３５.A：Ｃｏｕld you pleａse spell yｏuｒ laｓｔname for me?B：Ｓure．Ｉt's D－A－Ｒ-C－Y.A:Okay.MｒＤａｒcy,ａnd youｒ phone nｕmbeｒｉs 660-843－３23３? B：Tｈat's 3235.A：Sorｒy!32３５.Gｒeaｔ.I'll have Tony call yoｕfirｓt thｉng t ｏmorｒoｗ mｏrning.3. Ｍaking TelｅphｏnｅApｐointmｅntｓDiaｌoｇue oneﻫM:Ｈeｌlo,Biｌｌ Berton sｐeaｋing. What caｎＩｄo ｆｏr yｏu?F:Hellｏ,Mr Berton,thiｓiｓJｅｎｎｙＪeｎkｉns ｏf bradford ａnd sonｓ retｕｒninｇｙour ｃall. I’m sｏｒry you missｅd me whｅn you caｌｌeｄ my ｏｆfiｃe this mｏrnｉng． My saｃreｔaｒy ｓaid ｙou c ａｌled cｏnｃｅrnｉng our meｅtiｎg next Tuesday? ﻫM:Yes Mｓ Jｅnki ｎs，ｔｈａnk you for rｅtｕrning my calｌ. Ｉ’m ｇlad to fｉnaｌly get hold ｏf yoｕ.I wａnt to lｅt yｏｕｋnow I wｉｌｌｎoｔ be ａblｅtｏ makｅoｕr ｍeetinｇ neｘt Tuｅsdaｙ. I woｕld be ouｔof towｎ thaｔday． Is there any poｓsibilitｙ we cａn move the meetｉng tｏＭonday?ﻫF:I aｍ soｒｒy. I’m aｆraiｄ I aｍ compｌeteｌy booｋed on Moｎday. Ｗoｕld ｉｔｂe Posｓｉｂｌe to ｐosｔpone unt ｉｌyou rｅtｕrn?M:Oh,deａｒ. Ｉ was counting oｎtaking caｒe of oｕr mｅｅtｉng before I leave. But I suｐpｏsｅ I caｎｓhut off a ｆew thing ｓ． Yes,we ｃａn arrange sometｈｉng. I ｗｉｌl be ｂａck Tｈurs ｄay mｏｒｎinｇ．Ｗhａt abｏuｔThursday afｔernｏoｎ? Woulｄ tha ｔｗork for yｏu?ﻫF:Tｈａt ｓhouｌｄ be fｉne,ｓhall we say about ｔwo o’cloｃk?ﻫM：Perfｅcｔ！ I ｌoｏｋ fｏrward tｏseｅing you a ｔ tｗo ｏ’cｌoｃk nｅxt Tｈursday afｔernoｏn. Ｉf yｏu nｅeｄ to chanｇｅ thｅ tｉｍe,pｌs feel fｒee tｏ call mｅ oｎｍy ｃeｌl pｈｏne.F：Tｈanks Burdon,I’ｌl seｅ yｏu on Thｕrｓｄaｙ. Dialogue ｔｗｏＦ:Hello M：Ｈellｏ,is Dｏras avaｉlａble？F:Ｔｈis ｉs Dorａs,whｏ is callinｇpleaｓｅ? ﻫM:Ｈi,Ｄoraｓ,this iｓMikｅｃaｌling from parkeｒ’s ｄeｎtistrｙ. I’m caｌlｉｎｇｔo cｏnfｉrm yｏuｒappoinｔment ｆor ｔomoｒrow mｏｒning at 9ａm wｉｔh Doctor Ｐarker．ﻫF:Oh，I aｌmost forgot. Thaｎk yoｕｆor caｌling to remind me. Ａｃtuaｌly,I ｄo nｅed tｏ chanｇｅ the ｔｉｍe of ｍｙ apｐointmｅnt. Ｉｈａve a schedｕliｎg conflｉct,and I cａｎ’t make ｉt that earｌｙ．ﻫM:Ｉf I put yoｕ in ｔhat ｌａｔer sｌot,wｏuld t ｈat wｏrk ｏｕt?F:It wｏuｌd have to ｂe ａfｔeｒｌuｎｃh. Do yｏu have aｎything availａｂｌｅ aｂoｕt 2 o’cｌock?Ｍ:Soｒry,Maｍ. Tｈe only oｐeｎｉng we have after luｎch is 1：15， b ｕｔ I miｇｈt be abｌe ｔｏ worｋyou in at 4:00．Ｗｏｕｌd thａt be a bｅttｅr timｅ?F:That’s aｌl rｉght.I ｔｈiｎk I ｓhｏｕld ｂe aｂｌe toｍakｅ iｔaｔ 1：15． Can you put me dｏwn fｏr that tiｍe slot? ﻫM:Ｎo ｐr ｏbｌem，I have yoｕｒaｐｐointｍent cｈaｎged froｍｔｏmorrow mor ｎinｇ tｏｔomｏrｒｏw afternoｏn at １:15F:Wondeｒｆul. Ｔhanks verｙｍｕcｈ.4．MeｍosDｉalｏgue 1ﻫＡ:Ｉ have beｅn waitinｇ hｅre ｉn the cｏnｆeｒｅnce room for tｅn miｎutｅs ａlｒeａdy, whａt time is the ｍeetｉng s ｔart？ where is ａnyｏne anywaｙ?ﻫB：Didn'ｔｙｏｕｈear aｂouｔ t ｈat，ｏur ｍeｅｔinｇｗaｓ postponed ｕntｉl Fridaｙ．ﻫＡ: Ｗha ｔ? the meeｔing wａs poｓtponed? Ｎo ｏｎe ｔｏld me anｙtｈｉng about it.Ｂ: Diｄ yｏｕｇｅt ｔｈe memo?A: What mｅmo? Tｈey havn't any memo ｔhis wｈｏlｅ weｅｋ, I chec ｋ my iｎbｏｘ every day.Ａnd I hａｖn＇t seeｎ anything.ﻫＢ: Thｅ m ｅｍo weｎt out ３dａys ago． It sｈoulｄ have ｍaｄe tｏｙoｕｒｉnｂox, bｕt maybe lｏst in alｌｃolleｃtors ｏn yoｕr desk.ﻫA: You know ｈow ｔｈｉngｓget pilｏt abｏｕｔmy dｅｓｋ when Ｉ'm busy.I know someｔimｅｓI do many ｐｌeasｅ thｉｎgs,buｔＩａlways read all ｔhｅ memｏs go arroｕnd, they go diｒecｔｌy to my iｎbｏx. Are yｏu suｒe wｅｒe ｓend to ｗｈole offiｃｅ?ﻫＢ: Ｉt ｓhoｕld haｖｅ got arrounｄ to ｅveｒｙｂodｙ，thｅy aｌso poｓｔ a c ｏｐy of the mｅmo in the brｅak roｏm. Don'ｔ yｏu eｖer look aｔ mea ｓｓａges poｓt on thｅｂulletiｎ boaｒd? ﻫＡ: I＇m usually too busy to takｅａ bunch of coｆee bｒeak by thｅwatｅrcｏoler, Anyｗaｙ, I'm sｕrｅ tｈe meｍo ｎever gｅt tｏｍy iｎbox, I＇lｌhavｅto tａｌk our ｓecreｔarｙ aｂｏｕｔ it.ﻫＢ． Thaｔ's righｔ, You willnevｅr knｏw ｗｈaｔ yｏｕｒ missing oｕt ｏf ｉt if ｙｏu ｄoｎ'ｔ read ｔhe ｍeｍos．ﻫＤialoｇuｅ 2ﻫA：Ms. Doｒｓｅn， I nｅｅｄ to tａｋe ａｄiｃtatｉon ｆor me, ﻫB：Ｙes, siｒ;ﻫA: Tｈey shou ｌd gｏouｔｉnｔｒa officｅmemoranduｍ tｏ alｌ empｌoyeｅ bｙtｈis afternoon, are you reaｄｙ?B: Ｙes, sir, Go ahｅａｄ.A: Atｔｅｎtiｏn ａll ｓtaff:eｆfective immediａtelｙ， all ｏffic ｅcomｍuniｃatｉon are restricteｄｔo email corresｐonｄance aｓｏfficiａl ｍｅｍos, the uｓe oｆ insｔance messａgｅ pｏrgram by ｅｍployee durｉng work hour arｅｓtrｉctly ｐｒohiｂitｅd.ﻫＢ：Siｒ, Ｄoｅs this aｐplｙｔo intrａ office ｃommｕｎｉｃａtion ｏnly oｒ relａtｅａlso restrｉct external ｃoｍmuniｃatｉons?ﻫＡ： It should ａpｐly to aｌl cｏｍmｕｎicatｉons. Ｎoｔoｎly in thiｓoffice ｂｅtween emplｏyees, bｕt ａlsｏ aｎy outsidｅｃommunciaｔions.B: But sir, mａｎy emｐloyｅes use ｉnstance messaginｇ to commｕｎcaｔe with ｃｌｉｅｎｔs.ﻫA: This werｅｊust havｅ to change the comｍunication methｏds, I doｎ't ｗａnｔ any onｅ use ｉｎｓtanｃｅｍｅｓｓagiｎｇｉn thｉs ｏｆfiｃe, it wａste too ｍuch ｔime. Now, ｐlease, continｕe tｈe ｍeｍｏs. Wheｒe ｗｅｒｅｗe?B: Ｔhｉs apｐlｙｔo inteｒnal and ｅxternａl cｏmmunicatｉｏns.A: Ｙes, any emｐloｙｅe whｏ perｓist uｓｉng iｎsｔａｎce meｓsａgi ｎg，ｗill firｓt reｃｉeve ａ warnｉng, and plａcｅd on pｒohｉbition, anｄ tｈe second sense， thｅｅｍｐloymenｔ wｉlｌ be terminatioｎ. Ａny questｉon ｒegardｉng this new poｌicｙ maybe dirctly to ｔhe ｄｅｐartment ｏｆ his.ﻫB: Is ｔhａt ａll？A: Ｙｅｓ, pｌｅａｓe gｉｖe ｔhiｓｍemo ｔypｅ out ａnd diｓtrｉbute ｔｏａll ｅｍｐｌoyees ｂeforｅ 4：０0 ＰM.FiｖｅＢｕｓｉnｅs CorｒｅspｏndanｃeDｉaloguｅ onｅ.A:Did you sｅｅ the ｌetｔer I ｇot from Bradｆorm films？ They se ｎｔ the responds tｏ your phoｎｅ call last ｗｅek．Ｂ:If you want tｏｓee someｔhing aｂoｕt ｍｙｃａｌl ｌast weｅk, why ｄｉdｎ't theｙ sent it to ｍe?A:I gueｓs ｉt ｍｕst ｈave coｎtact informatｉon，ｓo they sent ｉt a ｄｄｒesｓｅd in cａre of your dｅｐａrtmeｎt head, anyhｏw,they wr ｏｔe to confirm in readｉng whaｔ you dｉsｃｕｓsed aｂoｕｔｍｉlton coｎtraｃt．B:Cａn I ｓee it first in seconds?A:Ｓuｒｅ， hｅｒe ｉt is.B:Ｄeａr Mr.Cｌock, bothｅr ｔo your teｌepｈone call last Fridａy, I＇ｍｒeading to ｃoｎfirm oｕr ｍeeting ｏn July 21st,ａs we discussed, oｕr meetiｎg is tｏ revｉew ｔhｅ contｒａct details.Ａ:Dｉd they ask ｙｏu to sent ｔhe fiｌes ｂeforehanｄ？B:Let＇s see, We'ｌl bｅｇraｔeful ｆｏr ｔhe ｃomplｅte to seｎd related matｅｒials ｔo our ｏffice priｏr to ｏur meeting．Ｉt l ｏｏｋs like... Heｙ! Was there anythｉｎg eｌｓe ｗａs ｓend aｌong ｗith thiｓ letter？A: I don't think ｓo，whｙｄo ｙoｕａｓk?B: Tｈｅｌｅtter wrｉtｅｓ： pｌease fiｎd thｅ enclｏsｅd copy ｏf our ａgenｄa ｆoｒｙour ｒｅｖiew, Ｉ don't see anything elｓe in th ｅ envelope.Ａ: Mayｂe tｈeｙ foｒgｏt to attach it tｏ the ｌetｔer. Yｏｕｓh ｏuld ｇive thｅｍ aｎotheｒ call．Diａlogｕe 2．A:Ｃaｎ you ｈeｌｐ me ｆｏr ａ minute？B:Surｅ, what I cａn do foｒ yｏu?A:Ｉ＇ｍｔｒy to writｅ a letteｒｔo ｏｎｅ of ｏｕr cliｅnts, Ｂｕt I just dｏｎ＇t knｏw exａctｌy what to sａy, Ｉ doｎ'ｔ eveｎ k ｎoｗ how tｏ geｔ sｔarｔeｄ, I knoｗ I should ｗｒｉtｅdｅar Mr. Ｍrs. or Ms., buｔ tｈe ｐroblem iｓＩ doｎ't ｋnｏw tｈｅ name of ｃoｎtacｔｐeｒson.B:Yoｕ can just puｔ Dear Sir or Ｍaｄａm，officiaｌese not pｅr ｓｏnal, you can wriｔe to whom maｙ corｃeｒnｅd．A:OＫ, So I fiｒst thａｎks theｍfor their ｂusiness, I caｎｓａy somethｉｎg lｉke "ｗe are very grateful for your cｏｎtinue supｐort", Hｏw is thaｔ?B: Goｏd！ But aｌso， write off tｈe bｅd you want to tell thｅm ｔhe ｒeason of your ｗｒittiｎｇ， give them morｅ refereｎｃe.A: Likｅ＂Ｒeｇarding ｏur nｅｗｐrｏｄuct line, we would likｅ to aｎｏunce ａｓpecｉal ｐｒｉｃｅ diｓcount＂Ｂ: Riｇht， dｏ you ｎeed theｍ to reｓpond?A： Yes, ｔhe ｌetter would haｖe ａ surｖey iｎsｉｄe, aｎd ｔｈe ｙｓhｏｕｌd cｏmpｌeｔe it and returｎ to our ｏｆfｉce. How sh ｏud I ｗｒiｔe tｈaｔ？Ｂ: Yｏｕ cａn teｌl them" Please finding ｔｈe encｌoｓed ｃustomｅr service survey，ｅlse alｓo, ｙou ｃan saｙ:"Atｔach a custｏmeｒ s ｕｒvey". Ｉf ｙou nｅed rｅsourｃe it right ａwａｙ， yｏu can ｔell ｔheｍ thｅ urgent ｂy sａying " Please retｕrｎｔhe ｓｕｒvey wｉthout deｌy as ｓｏon ａs possiｂle. Ｍaye it more polite wｉth this as eaｒly as ｃｏnｖeniencｅ."B： Great! and wｈat dｏ you tｈｉｎk I sｈoｕlｄ cｌose it wit ｈ?Ａ: Since yｏu dｏn't knｏw ｔhem tｈat ｗelｌ personallｙ, proｂa ｂly tｈe best way is wouｌd be ｙｏur ？ｏr ｙour sｉｎcerｅly，ｙoｕ can ａｌsｏsaｙ Bｅst Regarｄs． Bｕt I don't tｈink it ｗould ｂe pｒoｐreｔy becａusｅyou dｏn't have the name. Ａnd obviouｓly, sｈoｕlｄhａve ｔhem.Ｂ：OＫ, Thanks a lot for yoｕr heｌp!6 Placinｇ an OｒｄerＤｉalｏgue 1Ａ：Oｕr tｏner ｃａrtridges aｒe aｌready ｏut of ink...Couｌd you make aｎorｄｅr for a new ｓet?B: Wｅwｉlｌneｅｄneｗｃaｒtｒidgｅｓ fｏr aｌl oｆ the office prｉnterｓ？Ｔhat will be a ｌarge orｄｅr，pｒoｂａｂｌy about ｔwｏ or three caｓeｓ. Thｅｏffｉce suppｌy store we ｕsuａlｌy go throuｇh miｇht nｏt ｈave ｔhaｔ mａnｙiｎ sｔocｋ.A: Yｏu can doｕbｌe cｈｅck wｉth tｈe ｈｏｕｓekeepiｎg deｐartmen ｔ， but I ａm prettｙsure all of the machiｎes wｉll nｅｅd neｗcartriｄgeｓ． Lａst tｉme whｅｎｗe ｍade ｏur ｏrder to the ｓuppl ｉｅr, the quantitｙ was alｓo espｅｃｉａlly hｉgh. Thｅy aｒe used ｔo receivinｇ such bulk ordeｒｓ from ｕs . As loｎg as we ｇｉv ｅｔhem ａ heads uｐ a coｕplｅｄaｙs in ａdvａnce, they caｎus ｕａｌlｙfｉｌl thｅ orｄer.B: ＯＫ， I wiｌl maｋe a feｗｃalｌs ａnd ｒｕn oｕr order by ｈousｅkeepｉng firｓt to ｍakｅ sｕrｅ. Is ｔheｒｅaｎythｉｎg ｅl ｓe we ｎｅed tｏｏrdｅr ｗhilｅI am at it?A: I thｉnk ｔｈe only tｈing iｓ toner. Try ｔo see if ｔhｅy ca ｎdelｉｖer ｉt bｅfore tｈe end of bｕsiness day tｏmoｒｒoｗ. We shｏulｄｒｅａlｌy tｒy to ｄo betｔｅr aｂout ｗａｉtiｎｇｕntil tｈe last mｉｎuｔe ｔo fill ordｅｒs thaｔaｒe ｕｓuａlｌy ｍaｄe on a mｏnｔhｌy baｓis. Anyhoｗ, see whaｔ yｏｕ can ｄｏto ｅxｐｅditｅ tｈe oｒder tｈis time.B: OＫ，ｗｉll dｏ.Ｄiaｌoｇuｅ 2A：Mａy Ｉhelp you？B: Ｙｅｓ, I ｗoｕld liｋe to pｌacｅａn ｏrder for toner cａrｔｒidｇes. We havｅａ sｔandiｎｇagｒｅｅment wｉth yｏu compａny, ｓo we ｗill nｅed the sａme ａｍount ａｓ last timｅ.A: Ｌｅt me ｋｅy ｉｎｙour inｆormaｔion inｔo my ｃoｍputeｒ．Ｉwiｌl pull up our ｒecｏrｄｓ foｒ yｏｕ. Dｏ yｏu have aｎ oｒder numbeｒ? Wｈat name ｉs tｈｅ ordｅr ｌisｔed under ?B: It should be under Lｅｓｌｉe Smiｔｈ. The ｎuｍｂer ｉs 1８４796 A．Ａ： Yｅs, Mｒ． Smith． I havｅａｎｏrｄｅｒ foｒ thrｅe casｅs ｏf cａｒtridｇes, it thaｔｗｈaｔ you ｗoulｄ like to refｉｌl？Ｂ：Yｅｓ．A: Ｉs thｅrｅ the correct biｌliｎｇadｄreｓs?Ｂ: Nｏ, pls pｏst tｈe biｌｌｔｏ 124 Hiｌdrｏd Lane, Milton Coun ｔy, 98830．A： I wiｌｌsenｄ you an invｏice ｉn ｔｈe nｅxt feｗ days. Yoｕr ordeｒｓhouｌd ｂe delivered before the ｅｎd of the ｄay on Ｍon ｄay.Ｂ：Thaｎk you．０07 Ｃo-WｏｒkersＤialoguｅ 1A： I'm realｙｆed up wｉth Harry! Ｈe'ｓ thｅbｉggeｓt ａｉrhe ａd I'ｖe ever meｔ. Hｅ aｌwayｓmaｋｅs careless mｉstakes, aｎd h ｅ's a pain ｔo ｗorｋ with．Ｂ: Yｏu souｌdn'ｔ be so neｇａｔｉve. You'lｌａlｗａyｓ have ｓome co-ｗorkｅrｓｔhａt are ｈarｄer to ｗork ｗith than otｈeｒｓ．Buｔif ｙou are neｇatｉｖｅ and start naｍe-calliｎg in tｈe o ｆfice，ｉt wilｌ maｋe a ｂad worｋｉｎg ｅnvirｏment foｒｅvｅrybo ｄy.A：Yoｕoｎｌy ｓay that becaｕｓe you dｏn't have to woｒk with him． The peoｐｌe in your departmeｎt seem ｔo caｐａbｌｅａnd nｉce tｏ be ａroｕnd. Taｋｅ Mary foｒｅｘamｐｌe. Shｅ＇s sｍart and ｅntｈusｉastｉc. I'ｖe ｎever anｙone as cheery as she ｉs.Ｂ: Everybｏｄy hａｓ theｉr strengｔｈs and weａknesses. Evｅn Ｌarry．Ｈe migｈｔbe ａ paｉn ｔo bｅ around, buｔhe's aｌｓo vｅry good ａt stａyｉng in budｇｅｔ oｎ projｅcｔs. Mary, on tｈe oｔh ｅｒｈａnd, speｎds our pｒoject moneｙ likｅ theｒe's no tｏmｏrｒｏw. Ａlso, ｓhｅ's never willinｇ to stay ａlittle ｌａｔｅr aｔthe officｅ. Ｓhe always lｅaｖe ａｔ 5：００ pm shaｒp．A：Ｉｓn＇t tｈerｅａnyone iｎｔｈe oｆfice that ｉs a ｐｅｒfect cｏ－ｗｏrker? What about Ｂob？ Evｅryｂody lovｅs Ｂob. Eｖen though he＇s fresh out tｈｅｃolleｇｅ anｄ sｔill a bit grｅen, he ｉs a ｇreat ｃｏ－woｒｋer．B: You are rigｈt. He's ａｈａrd workeｒ, easy ｔo ｇｅt aｌong with, honest, and hｅｎeveｒsteals the credit ｏn prｏjｅcts．The on ｌy thinｇ he＇ｓ lackinｇ in is exｐｅｒｉence.A：Mayｂｅ thａt's ｗhy he's sｏnice！Dｉaｌogue 2A: Ｄo you gｅt alｏng wiｔh youｒ cｏ-worｋerｓ?B： I get aｌong ｐretｔｙｗelｌwith most oｆｔhｅｍ. Iｔｓeem ｓtheｒe are alwaｙｓ a few rotteｎapｐｌｅs iｎ the bｕnｃｈ, thougｈ. Ｌiｋｅ Maｒgaret．Ｉ dｏｎ't know why maｎageｍeｎｔhaｓn＇ｔ fired ｈer ｙeｔ. Ｓhe's a tｅrrｉbｌe ｇossip.A: Ｄo you think ｍaｎaｇeｍenｔ sｈｏｕｌd fire somｅｏne jusｔｂｅcause they groｓｓip?B: It＇s not only ｔhat sｈe goｓｓip, but she also trｉeｓto start prｏｂlems aｍoｎg ｏthｅｒｅｍｐloyｅes ｂy spｒeａding ｒumｏrs a ｎd ｔelliｎｇliｅs about ｈｅr co-worｋerｓ. Ｓhe's nｏｔtrustwoｒｔhy, anｄ iｎmy opinion, I ｔｈink she＇s nuｔs.A: Ｓo hoｗ do you dｅvｅlｏp gｏod relaｔioｎｓhips iｎｔｈｅof ｆice?B：Ｉｔhink one of tｈe importａｎt tｈｉngs iｓ just ｔｏｂe ｃｏnsiｄerate ｏｆｙｏur co-workerｓ' ｆeelinｇs aｎｄ neeｄs. If you are aｗａre of oｔhｅｒ people and dｏ your ｐart to ｍaｋｅ a goo ｄｗｏrkinｇ envｉromｅnｔ， you should be ａｂlｅ to ｇe ａlｏｎｇｗiht most ｏf the peopｌe you work wｉth.A: I thiｎk ｙou'rｅ riｇht． Bｕt it doeｓ seｅms thａt theｒｅ are always a feｗｃo-woｒkｅｒs ｔhａt are harder to work witｈｔｈan o ｔｈers．00８ BosseｓDialｏgue 1A： Hｏw ａｒｅ thingｓ at tｈe ｏffice lａtelｙ?B: Just aｗfuｌ. Two wｅeｋs ago, ｗe got a neｗ bｏss, aｎd I cａｎ＇t sｔand him. He is realｌy unreasonaｂｌe about oｕr wｏrｋload． Sinｃe he came，Ｉ've ｂeen so ｂusy Ｉ haven't had ｔi ｍe to ｂreａtｈe!Ａ: Thaｔｂａd, huｈ? Whａt aｂout ｈis ｐerｓｏｎality? Iｔ'ｓ a nice ｇｕｙａt least?B: I shoｕｌd be sｏ lucky. He nｏt onlｙgｉve us too ｍｕch work, but ｈe ｉs alｓｏjｕst pｌaｉｎ mｅaｎ aboｕt iｔ． He ｃonsｔaｎtly ｙells at ｕs ｏr criticizes ｕs．Ｈe ｉs alｗays degrading the emp ｌｏyees．A: Whａt a terｒｉbｌe ｗorｋing envｉｒomeｎｔ! Haｖe ｙoｕｔried ｔo tａlk ａnyｏne abouｔ it? Maybe thｅboｓs of ｙouｒ bosｓ? B: Ｉ was goinｇｔo, but my bｏsｓ guｅssed ｗhat I wａs tｈink ｉng． He gave me so mucｈ work to do thｉs afｔernoon that Ｉ did ｎ'ｔｇeｔaｒouｎd to meetｉnｇｗith tｈｅ supeｒvisｏｒ oｆour dｅpartｍent.A: It ｍusｔ be tｅrribｌｅ. Why dｏｎ＇t you juｓt quｉt?B: If ｉt wasn'ｔ for the moｎey, Ｉ would quit in a ｈeartｂeａt. Ｂut thｅ pｒobelm is, I can't support myself if Ｉ dｏn＇t work. A: Yeah．But a ｂoｓs likｅ that？Ｔo deａｌwｉtｈhim everyd ａy, yoｕ sｈould ｇet a raｉsｅ！Dｉaloｇue 2A: Ｄo ｙou ｇet along with your ｂoss？B: Actｕally Ｉ do． She is ｒealｌy ｕnderｓtanding anｄrｅasｏnalbe most of the time. Ｔｈere was ｏnly one time I didn't ｒeallｙ a ｇree wiｔh hｅr．A: When ｗas that？Ｂ: Onｃe ｓhe ｆiｒeｄ oｎe oｆ my ｃo-woｒkers ｆor dｒinking oｎthｅ jｏb. Ｉ fｅｌt bad ｆor hｉｍ, bｅｃａuse iｔｉs so harｄ tofind a jｏｂｔｈｅsｅ days, aｎd he haｓ a faｍily to support.A: Well, ｈe ｓouｌｄn't have been drinkｉng oｎ dｕty. It's ｙoｕr bo ｓs' respoｎsibｉlty to make sure eｍplｏyees ａｒe safe, anｄ als ｏｄoiｎｇ theiｒ joｂs．B: You are rigｈt. She was being ａgood ｂoss when ｓhe fｉred h ｉm, Ｂut I jusｔ felt sorry foｒ him， tｈat's ａｌl.Ａ： Dｉd tｈis inｃidenｔ with your cｏ-workｅr affｅct your ｒelation ｓhｉp wｉtｈyour bosｓ?B: Not reａlly. All ｏf uｓat the offｉｃe respecｔｏur boss a lot. A: You ａrｅlｕckｙ you can get ａlong so weｌｌ with ｙoｕr ｂoss. It maｋes a bｉg diffｅrencｅｉn hｏｗｍｕch ｙou enjｏy yｏur jo ｂ．B: No kiｄｄinｇ. Ｉf ｙｏu don＇t lｉkｅ youｒ bｏsｓｏr ｃｏ-w ｏrｋerｓ，ｔhey caｎ make your lｉfe ｍiserａｂｌe.０0９ BｒaｉｎｓｔorｍｉｎgDｉaｌoｇｕｅ 1A: Haｖe yoｕ tｈoｕght up aｎy good ideaｓ for oｕｒ buｓinesｓ prｏp ｏsal?Ｂ: I haveｎ＇ｔ cｏme ｕｐ with anyｔｈing gｏod yet． Somehow my brain isn'ｔ functionｉng ｔodaｙ.Ａ: Maybｅyｏu sｈould taｋｅａｂreaｋ, you＇ve ｂeｅｎsｉttｉng at your ｃomputer for threｅhｏurs tryｉng to put soｍethiｎg to ｇetｈeｒ. Nｏ wonｄer ｙouｒｍind ｉｓｎ't vｅry ｓharｐ nｏw.B: I ｃamｅ uｐwith a few ｄiffeｒeｎt thｏugｈtｓｏn ｔhｅ prｏpo ｓal, but noｗ I've cｏｍｐｌeｔely ruｎ oｕt of ｉｄeａs.A: Ｍaybe we ｃａn shelve the ｐroposaｌ for a while ｗhｉle you ｂraｉｎsｔorm.B：We could ｄo thａt, but I hate to pｕｔ everytｈinｇ oｎ hold. A: You're right, it＇s no ｇood to ｈaｖe thｉngs up iｎ the air ｆo ｒ too lｏnｇ.Dialoｇｕe ２Ａ: We'ｖe ｇot tｏ coｍe up with a way ｔｏ solve thiｓ problｅm! Nｏ one ｉｓ geｔtｉnｇ all thｅir woｒk dｏnｅｄuriｎg the ｗoｒk day. We need tｏｄo sｏme brａinsｔorｍinｇ to come up wｉth a time－ma ｎａgemenｔ solｕtｉｏn fｏｒ oｕｒ officｅ.B： Well, whaｔ do you suggest? It＇s ｎｏt tｈat ｗe ａｒe all wａstｉng a ｌot oｆ tiｍe. Fａct ｉｓ, wｅ＇re uｎderstaffed. People j ｕst have too mｕch to do．A: So yｏu ｔｈiｎk ｗe ｓhｏuld hire sｏme neｗ pｅｏｐle? Tｈａt is ｏne ｐoｓsible soluｔioｎ. Whaｔｅlse could be thｅ pｒoblem?Ｂ: Maｙbe we ｄo hａvｅsomｅｐrｏbｌｅms ｗith time-manａgeｍeｎt. Iｆ pｅoplｅ were always ｏn ｔime to work, theｙ might geｔ more do ｎe iｎｔhｅｍｏrning beｆore ｌuｎch.A: Thａｔ＇ｓ true. Alｓo， maybe wｅ couｌｄ shｏrｔen the lｕnch bｒeak ｆrom ｏｎｅｈｏur to fｏｒtｙ five mｉｎｕｔeｓ. Ｔｈat wo ｕｌd add a littlｅtime to ｅｖeryｏｎe's ｄay.B： Fiｆtｅｅn minuｔes woｕld ｂe goｏd， but I ｗoｎｄer if it ｗou ｌd ｍａｋe a big impacｔ on the eｍployeｅs＇ outpuｔ. I ｓtｉll think iｔ's a pｒoｂlｅm ｗith too much worklｏad.A： We ended uｐ right wheｒe we startｅd. Ｍayｂe it is time tｏlook ｆor sｏme temp workeｒs to help with a fｅｗprojｅctｓ．Thａt ｗould lｉgｈteｎｅｖｅryonｅ＇s loａd.010 CｏmｍutingDialogue 1Ａ：Ｗhere's Bｉｌl? The aｍbasｓaｄoｒ[ æｍ＇bæsəｄə ] is a ｌready ｈere. The mｅetiｎg ｉs seｔｔo start at 9 aｍ.B: Ｈe's lａte agａin. Traffiｃｉs probａbly holdinｇ him up. Yｏu know，hｅｃommuｔes from tｈｅ sｕburbs. It＇s not easy comｍut ｉng every day. We should ｃut him ｓomｅsｌaｃk.A：Ｅｖeｎｔhougｈ thｅｔrafic is bumｐeｒ-to-ｂｕmpｅr out there， I ｄon't think it＇s heａvy traｆfｉc thａt maｋｅs Bill lａte． Hｅｔakｅs the tｒain, ｒememｂer？B：Ｏｈ, ｔhat's right. Well, the train shoulｄn＇t be laｔe. Th ａt means there iｓｏnｌｙ oｎe explanation..．. Ｂiｌl ｍuｓt hａｖｅ oｖｅrsｌept.A: Ｗeｌl, ｔo be fare, sｉnce hｅ's coｍing aｌl the ｗay fｒom Ｌanｃaｓｔer, ｈｅ's got ｔo get up mucｈｅarｌｉer ｔhａn tｈe rest of ｕs. Hｅ muｓｔget start on ｈis ｃoｍmｕｔe abｏｕt 6：30, ｎo teｌlinｇｗhａｔ tｉme hｅ actually ｇｅtｓup.B: That'ｓ riｇht，becausｅhe'ｓ gｏt to ｇeｔｔo tｈｅ train st ａｔion froｍhis hｏusｅ， thｅn ｔaｋe tｈe bｌue linｅ intｏｔhe city, ｔhen switch trａins to ｔhｅ red ｌｉｎe. Iｎａll, tｈｅｔrip's goｔto take more than 2 hoｕrｓ．A: Ｗhｙdｏeｓn'ｔ he just ｄrｉｖｅｔo wｏrk?B: It's ｔoo diffｉcult to park yoｕr car iｎtｈｅｃｉｔy． Also, thｅ tｒaｆfｉｃ coｍｉnｇ in frｏｍｔｈe sｕburbｓis a nightmaｒe.Dｉalｏgue 2A: I ｃaｎ't ｗait untｉl my car iｓ repaireｄ. Tｈe commutｉｎｇ with pｕblic ｔransportaｔioｎ is ｋiｌling mｅ.B: It can＇ｔ be tｈａｔｂａd.A： But ｉt is! Take this moｒｎiｎｇｆor examplｅ. The ｓubway ｗas sｏ packed tｈiｓ moｒniｎg, I ｇｏt toｔａｌｌy squishｅｄ bｙabout a hundｒed bｕsy coｍmutｅrｓ on tｈｅｗay tｏｗｏrk.Ｂ： Aｔ lｅaｓt ｔhｅ subway ｉｓ better than the buｓ. It's faster for one thing. Ａnd usｕally lesｓ croｗded． Bｕt ｔhe dｒaｗback isthａt the ｓｕbｗaｙｉs moｒe expｅnsｉvｅ thａｎ the buｓ. It adds up over tｉmｅ, iｆｙou take ｉt every ｄay．Ａ： Thａt's trｕe. The bus is even ｗｏrse. Ｊｕｓt ｔhｉnking about tａking ｔhｅｂus eveｒｙday makｅs ｍe ｔirｅd! Hey, ｈow ｄo ｙou get to worｋ eｖeｒy day?B: Ｉrｉdｅ mｙbｉke. Ｉｄon't lｉvｅ tｏo far away, so it'ｓpretｔy convenient. it's ｏｎｌy about a ten minutｅ bｉkｅ ridｅｆrom my ｈouｓe to the ｏfｆｉce.A： I＇ll bet it＇s gｏoｄexercise, toｏ...a ｇood ｗay ｔｏkeep fit. B: Ｙes, noｔｏnly a good way to kｅeｐ iｎ shapｅ, bｕt a gooｄ wa ｙto ｒelｉeve ｓtrｅss as wｅlｌ. Wｈilｅyｏｕ're stｒessｅd out by your coｍmutｅ，Ｉ'm releasinｇ all ｔhe stｒess of ｔhe day with ｍｉne.0１1 The wｏｒkｉnｇ lunｃhＤｉａlogue １A： Excuse ｍe, Doｎ? I hate to bother you, buｔI neｅd your help oｎｓomeｔhing. Do ｙou havｅ tｉｍe ｔo ｂｒｉeｆ me oｎ the Marｔiｎaccoｕnt ｔoｄay？B: Oh, ｔｈat'ｓ rｉght． Yｏu are supposｅｄ to delｉvｅｒ a bｒief ｏn that account tomorrｏw. I knoｗtherｅａｒe some things Ｉneｅd ｔo sharｅｗith ｙou aｂout that. Ｂut，ｇoｓh, I ｄon't knｏw.... Ｔhiｎgｓ are rｅａllｙｂuｓy fｏｒ me today，ｔhe oｎｌy ｔime I ｃan manaｇe to squeｅzｅ oｕt mｉgｈt ｂe oｖｅｒｌunｃｈ bｒeak.．..Ａ: I hate to make you ｗｏrk ｔhｒouｇh your luｎch breaｋ wｉｔh how busｙ you are．..．B: It's ｏkay．.．．I'ｖe aｌreａdy had sｅveral dａys ｉn ａr ｏw woｒkiｎg throｕgh lunch....A: Ｈow abｏut ｔhis...． We cａn make it a woｒkｉng ｌuｎｃｈ this aｆtｅrnoon, anｄＩ'll ordｅｒ some Cｈinｅse food fｏr dｅliｖeｒy. I ｔ'll ｂe my trｅat.B: Ｙou don＇t have to do ｔhａt..．．Ａ：Ｉ iｎｓｉsｔ. I rｅally aｐｐｒeｃiaｔｅ you ｔakinｇ timｅto work wｉth mｅｉn. Ｗhaｔ is ｙouｒ fａvoriｔe fａｓt fｏod? Ｉ'll cateｒ tｏ yｏur tａstｅ.B： Aｃｔually I do like Ｃhiｎese．..． Let＇s make ｉt ａｄate for Chop Ｓuey ａｎｄthe Marｔin accounｔ at about 1２：3０． Doeｓthat sound good?A： Great．Ｉ'll brｉng ｔhe ｆoｏd.Dialogue 2A: For our ｌｕnｃh meetiｎｇｗiｔh the ｉｎｖestors, do ｗe hａve to make ａｒeseｒvation at tｈe reｓｔaｕｒａnt or do wｅjusｔ s ｈow up？Ｂ: Usually ｆｏr ｌunch, we ｄoｎ't ｈave ｔｏreｓeｒvｅ a tabｌｅ， they ｓhoｕld ａlｌoｗ waｌk-ins. Buｔｔo be ｏn ｔhｅ saf ｅｓｉde, I'lｌorder ａ tablｅfor ｈalf－ｐast tweｌve. Will that ｓuit ｙｏｕr schｅdulｅ?Ａ： I've ａｒrangｅd to mｅet theｍaｔtｈｅ restauranｔ aｔtwelve. Cａn you ｍakｅ tｈe reseｒｖａｔｉon a ｌittlｅ eａrlieｒ? Iｆwe start ｅarlier, ｉt ｗｉlｌｇive ｕs more tｉme for ａlonger ｌunch．B: Aｒｅｙou planｎing on treａtinｇ tｈe investｏｒｓｔo ａ fuｌl-c ｏursｅ mｅａl？Ａ: Yes, ｗｅ＇lｌ stａrt ｗitｈaｐpeｔizers, fｏllｏw wｉtｈ a s ｏup and salad course, then main dishes of prime ｒiｂｏr cordon bleu chｉcken， and finｉｓh uｐ witｈ a ｄｅlicｉous ｒiｃh dessｅrt of s ｏmｅ sort．B：Ｔｈaｔ'ｌl be ｐrettｙ hｅaｖy foｒａ miｄ-day meａｌ, don't ｙoｕ think？Ａ: Ａｓ alｏｎg aｓ wｅstaｙ away ｆrom anythｉｎｇ aｌｃoholic，wｅ should be okａｙ.B: With ｙouｒｐrime rib and chiｃkｅn chｏices, yｏu'd beｔtｅｒhope noｂoｄｙ'ｓｖeｇetarian.Ａ: We caｎ mａke some spｅｃiaｌ arｒaｎgｅmｅnｔ if we neｅｄ to. After all, it's the compaｎy who is ｆoｏtinｇ the biｌｌ．0１2 Iｎｔernaｔiｏｎal Bｕsiness TrａvelﻫDialogue １Ａ: I hｅar you＇rｅ being seｎt to Madrid for ｔhｅａｎnuａl co ｎｆerence. Ｉs thａｔ riｇht?ﻫB：Ｙes, it woｕｌd be ｍy first tri ｐ oｖｅrseａs. Actualｌｙ, iｔ'ｓ gｏinｇｔo bｅ my firsｔ time leav ｉnｇ the ｃｏuntry．A: Ａre yｏu sｅｒｉouｓ? You haveｎ't even beｅn anywhere on vac ａtｉon?ﻫB: No, I ｈaｖe never vaｃatioｎed aｎywherｅ exotｉc. But eveｎｉf I don'ｔget a chaｎｃe ｔo tｒａｖel ｏn mｙｐersonal t ｉme，ａt lｅａｓt I ｃan ｔravｅl on ｃoｍｐany time！ﻫA: Well, being able ｔo go tｏ thｅ confeｒeｎｃe sｏunds liｋｅ sｕcｈ a gre ａt opporｔunity. Havｅ yoｕａpplied at the embａｓsy fｏr a visa ｙet?B: Yes， it ｗaｓｎ'ｔ too haｒｄ tｏｇｅt．All Ｉ had to do wa ｓｆｉll ouｔtｈｅ papeｒwork and ｐａy the ａpplｉｃａｔion ｆee. Ａ: Yｏu leave nexｔ Tｕｅsday, ｒight? Wｈat ｔime is yｏuｒflight?ﻫB: Mｙ fliｇｈt departs at 7 ａm. I have everything eｘｃep ｔ for my luggａｇe reａdy.ﻫA：If ｙｏur flｉght ｉｓｌｅａｖi ｎg so ｅarｌy, I cａn take you ｔo ｔhe airport and sｅe yoｕ off. I＇ll stiｌl bｅ abｌe ｔo mａkｅ it intｏ the office by 9.B： That would ｂe ｇreat！Ｔhankｓ a lot!Ｄiaｌｏgｕe ２ﻫＡ： Hoｗweｒe thingｓｉn tｈe Tｏｋyo branch w ｈｅn yoｕ werｅthere？ﻫＢ: Gooｄ! Tｈey havｅexpanded aｎd ａr。
