2客房术语

酒店客房房态术语
1. “干净房”，嘿，就像刚洗过澡香喷喷的小朋友一样，代表着客房已经打扫干净，可以随时迎接客人入住啦。

比如：“哇，这间房是干净房，赶紧入住吧！”
2. “脏房”，哎呀，这就像是玩了一天浑身脏兮兮的你，是指客房还没打扫，需要清洁呢。

像这样：“这间是脏房呀，那得等会儿才能住了。

”
3. “维修房”，这就好比是生病去看医生的人呀，客房的设施设备出问题啦，正在维修呢。

比如说：“这是维修房啊，怪不得不能住。

”
4. “空房”，不就像空荡荡的操场嘛，意味着客房没人住哟。

像说：“哇，这么多空房呀！”
5. “住客房”，嘿嘿，就如同家里有人在的房间，是有客人正在住着的啦。

比如：“别去打扰那间住客房哦。

”
6. “预抵房”，这就好像是即将到站的火车呀，是有客人预订了即将到达要入住的房间。

可以这样说：“赶紧准备好预抵房呀！”
7. “保留房”，这多像特意给重要人物留的位置呀，是为特定客人保留的房间呢。

例如：“这是给贵宾的保留房呢。

”
8. “自用房”，就像是给自己留的小天地，是酒店员工自用的房间哟。

像这样：“那间是自用房，可别弄错啦。

”
9. “长住房”，不就像长期租的房子嘛，是客人长期居住的客房呢。

比如说：“那间长住房的客人住好久了。

”
10. “钟点房”，就跟只玩一会儿的游乐场一样，是按小时出租的客房呀。

可以说：“给他开个钟点房吧。

”
我觉得这些酒店客房房态术语都很重要呀，了解了它们，才能更好地管理和服务客房呢！
原创不易，请尊重原创，谢谢!。

1、客房状况术语Room Status 房间状态Clean 干净的 Dirty 未打扫的 Vacant 空的VC Vacant Clean 干净的空房，即OK房，可直接出售OC Occupied Clean 干净的住房或干净的占用房VD Vacant Dirty 未打扫的空房OD Occupied Dirty 未打扫的住客房D/L Double Locked Door 双锁的房间C/I Check In 入住的房间C/O Check Out 离店的房间VIP Very Important Person 非常重要的客人DND Do Not Disturb 请勿打扰OOO Out of Order 严重坏房OOS Out of Server 轻微坏房Sleep out: 外宿房Skipper: 未结帐即离房，逃帐房Light luggage room 只带有少量行李的客房No luggage room 无行李房Guest statues客人状态Arrivals预抵店 Arrived已到店 Stay Over在店Due Out预离店 Departures 离店2、房间类型（ROOM TYPE）术语：1)床具种类单人床 Single Bed 双人床 Double Bed 上下铺的床 Bunk Beds 加床 Extra Bed 婴儿床 Baby Crib 折叠床 Rollaway Bed 2)客房类型单人间（Single Room）；标准间（Standard Room / Twin Room）：放置两张单人床；大床间（Double Room）：一张双人床，一般适合夫妻或商务客人使用；三人间（Triple Room）：三张单人床，供三位宾客同时入住，属经济房间。

套房（Suite Room）：普通套间（Junior Suite）豪华套间（Deluxe Suite）立体套间（Duplex Suite）总统套间（Presidential Suite）角房（Corner Room）连通房（Connecting room）相邻房（Adjoining Room）3、酒店房间用词（1）床枕头 Pillow枕套 Pillow case靠垫 Cushion长枕 Bolster Pillow被子 Quilt被罩 Quilt Cover毛毯 Blanket床垫 Mattress（厚的）；Mattress Pad（薄的）床单 Bed Sheet（下层）；Bed Spread（下层）床罩 Bed Cover地毯 Carpet（铺房间、大的整块的那种）；rug（放在沙发等边上、小块的那种）床头板 Headboard床头柜 Bedside table蚊帐 Mosquito Net（2）卫生间抽水马桶Toilet冲水系统 Flushing System 冲水管 Flushing Pipe马桶坐圈 Toilet Seat马桶盖 Seat Cover 水箱 Water Tank马桶刷 Toilet Brush蹲式马桶 Squatting Pot卫生纸 Toilet Paper/Tissue（3）浴室浴缸 Bathtub淋浴喷头 Shower Nozzle水龙头 Tap地漏 Floor Drain浴帘 Shower Curtain浴帽 Shower Cap浴袍 Bathrobe小方巾 Face Towel手巾 Hand Towel浴巾 Bath Towel地巾 Bath Mat橡胶防滑垫 Rubber Bath Mat面盆 Wash Basin毛巾架 Towel Rail/Shelf/Holder 毛巾环 Towel Ring香皂碟 Soap Stand/Dish梳子 Comb 吹风机 Hairdryer洗发水 Shampoo护发素 Hair Conditioner沐浴液 Bath Foam润肤露 Moisturizing Lotion牙刷 Toothbrush牙膏 Toothpaste体重秤 Bathroom Scale卫生袋 Sanitary Bag面巾纸 Facial Tissue刮胡刀 Razor/Shaver刀片 Blade针线包 Sewing Kit指甲钳 Nail Cut指甲挫 Nail Clipper梳妆镜 Vanity Mirror(开口)拖鞋 (Open Toe) Slippers（4）起居茶几 Tea Table摇椅 Rocking Chair 吊椅 Hanging Seat 凳子 Footstool躺椅 Chaise Longue 折叠椅 Folding Chair行李架 Luggage Rack行李标签 Luggage Sticker梳妆台 Dresser电子保险箱 Electronic Safe Box 衣柜 Wardrobe/Closet衣柜内木架 Shelves 衣架 Hanger挂衣服的栏杆 Cloth Rail装在墙上放东西的架子 Wall Shelf 墙上突出之托架 Bracket家具脚上的轮子 Braked Castor食品柜 Larder（5）电器延长线板 Extension Lead 床头灯 Bed Lamp落地灯 Floor/Stand Lamp 台灯 Table Lamp壁灯 Wall lamp灯泡 Bulb灯罩 Lamp Shade插座 Outlet插头 Plug变压器/转换器 Adapter 开关 Switch 控制板 Switch Board电视遥控器 TV Remote Control 空调 Air－conditioner冰箱 Refrigerator电热水壶 Electric Kettle熨衣板 Ironing Board取电器 Key Insert烤面包机 Toaster烤箱 Oven烧烤架 Grill咖啡机 Coffee Maker（6）其他欢迎卡 Welcome Card房卡钥匙 Room Key门锁 Locker门把手 Door Knob安全门钩 Safety Door Hook 安全链 Safety Chain门镜猫眼 Peep hole文件盒 Stationary Folder 抽屉 Drawer剪刀 Scissors洗衣单/袋 Laundry List/ Bag 烟灰缸 Ashtray火柴 Matches鞋拔 Shoes Horn擦鞋器 Shoe Sponge留言本 Message Pad杯垫 Coaster花瓶 Vase垃圾桶 Waster/Garbage Bin纱帘 Sheer Curtain衣刷 Clothes Brush蒸馏水 Distilled Water矿泉水 Mineral Water 冰桶 Ice Bucket冰夹 Ice Holder餐巾纸 Napkin价目表 Tariff走廊 Corridor阳台 Balcony窗台 Sill天花板 Ceiling烟雾报警器 Smoke Detector 工作车 Trolley交接本 Log Book。

客房狀況專業術語賴文仁老師編輯客房房态2008-2-11 13:41:00 文：san1、VC（Vacant Clean ）空房2、VD（Vacant Dirty）走客房3、OD（Occupied Dirty）未做住客4、OC（occupied clean）已做住客5、O.O.O (Out Of Order)待修房6、ECO (Estemated Check Out)预计退房7、NS（No Smoking）无烟房8、S/O (Slept Out)外睡房9、D/L (Double Lock)双锁房10、DND (Do Not Disturb)请勿打扰11、MUR(Make Up Room)请即打扫12、RS (Refuse Service)拒绝服务13、N/B (No Baggage)无行李14、L/B (Light Baggage)少行李15、VIP（Very Important People）重要客人16、LSG(Long Staying Guest)长住客17、C/O (Check Out) 结帐18、C/I (Check In)入住reservation 訂房confirmation 確認ARR 抵達arrival 抵達EA 提早抵達early arrival 提早抵達DEP 離開 (departure) Registration card 房客登記卡C/I 進房check in 進房W/I 自行遷入walk in 自行遷入PAX 人數 (persons) room assignment 派（排）房D/I 今日預計住房due in 今日預計住房Occupancy 住房率Day out 預定當天退房C/O 退房check out 退房LC/O 延時退房late check-out 延時退房closed dates 客滿 (全被訂滿)cut out time 保留訂房至6:00pm keep room 暫時保留房NS 未進房 (no show) relet 未清理房間即進房VCR 昨天未出租空房，今已check正常OCC 續住房 (occupied) Let Room 已檢查之乾淨的續住房Let Room, DND 打掃過續住房DND無法檢查Let Room, guest back打掃過續住房，檢查時客人回來Let Room, guest in room打掃過續住房，檢查時客人在U/G 升等 (upgrade) C/R 換房 (change room) on-change 房間更換或打掃中OK room完成房(vacant andready)V 空房 (vacancy) OCC 續住房 (Occupied)OS維修中的房間(out ofservice)OOO故障房(out-of-order)CXL取消訂房(cancellation)deposit 預付訂金GTD保證訂房(guaranteedbooking)N/S 已訂房未C/I Walking a guest 缺房間，被安排至他飯店之客人PP 延期 (postpone)Confirmed booking確認訂房Confirmation slip 訂房確認單overbooking 超額訂房Tariff 房價corporate rate 公司團體價BTC公司付帳 (bill toco.)C/C 信用卡(Credit card)T/C旅行支票(Travelerscheck)guest ledger 房客帳gross price 包括佣金的房價charge voucher 對帳單L/C延遲帳 (latecharge)bad account 壞帳Money order 匯票folio 帳單FDC櫃台出納(F/Dcashier)Foreign exchange 外幣兌換posting 入帳city ledger外帳(T/S或簽約公司簽帳)chit傳票(房客C/O時付款用)IOU 簽帳單commission 佣金incidental charge團客中私人雜費(ex電話費)Supplementary fees 追加費用SO 未回來過夜sleep out 外宿(未回來過夜) skipper 跑帳者W/O 跑帳(walk out) COMP招待房(complimentary)H/U 內部使用(house use) LB 簡便行李light baggage 簡便行李NB 未帶行李(no baggage)FOC 免費招待hotel coupon 旅館住宿券DIT 國內散客FIT 國外散客國內散客Domestic individualtourist國外散客Foreign individualtouristreturn guest (再度光臨的)舊顧客on waiting 候補house count 本日已出租的房間數Room count 本日尚未租出的房間數Room status report 房間狀況報告表Room to rent 房間可以賣的總數住房率ROP 住房率Room occupancy percentagereinstate 取消的訂房再恢復souvenir 紀念品總機Operator 緊急廣播Emergency paging Rooming list 房號分配表Toll free call 免費服務電話EXT 分機 (extension) extension 電話分機外線來話incoming call 長途電話long distance call IDD 國際長途電話直撥int’l direct dialing國際長途電話直撥person to personcall叫人電話station to station call 叫號電話M/C 晨間喚醒電話晨醒電話morning call叫醒電話wake-up call Message lamp 留言燈MSG 留言 (message) Message slip 留言單客房部Room Division登記Registration 接待Reception接待員Receptionist 通用鑰匙Master key鑰匙牌key tag 鑰匙投遞箱key box drop簽證Visa 出納員Cashier房價room rate 帳單bill平日房價Weekday rate 周末房價Weekend rate 貴重物品valuables 保險箱safety box夜間稽核Night audit 夜間值勤Night duty簡介brochure 歡迎函Welcome letter VHR 住宿券Voucher 住宿券CPN 餐券coupon 餐券迎賓飲料券Welcome drink coupon 付費電視Pay-per-view R/S 客房餐飲服務Room service 客房餐飲服務DND請勿打攪(do notdisturb)complaint 抱怨NSR 客人說不需清理房間No Servicerequest客人說不需清理房間D/L 門反鎖double lock 門反鎖daily cleaning 每日清掃Make up room 整理房間Make bed 做床Turndownservice夜床服務NNS 不需夜床服務No nightservice不需夜床服務SOP Standard operationprocedureL&F失物招領 (lost &found)PKG套裝旅遊(packagetour)Rental car 租車客房作業專業術語住宿業Lodging industry 住宿accommodation溫泉旅館Kurrssal 小木屋cabin獨立小屋lodge 獨棟房cabana別墅villa 民宿(B&B) Bed & Breakfast 飯店大廳lobby 櫃台front desk接客廳、休息室lounge 電梯elevator中庭courtyard 走廊Corridor (Gallery)內向房間inside room 外向房間outside room陽台balcony 向外凸出的窗門bay window閣樓套房penthouse 有屋內庭院的房間Lanai公共區域Public Area 溫泉池Spa連通客房Connecting room 轉角套房Corner suite總統套房Presidential suite 特級套房Superior suite豪華套房Deluxe suite 商務套房Executive suite標準套房Standard suite 商務樓層Executive floor非吸煙樓層Non-smoking floor單人單床房Single bed room 大床Queen-size bed 雙人單床房Double bed room 特大床King-size bed雙人雙床房Twin-bed room 三人房Triple room四人房Twin double room 和室房Japanese room殘障人士設備Disabled facilities 殘障房Handicapped room單人床Single size bed 雙人單床Double size bed加床(移動床) Extra bed (roll-away bed) 併床Due bed沙發床Studio bed (hide-a-bed) 嬰兒用床Baby bed (crib, cot)床上墊mattress 床下墊spring box床腳bed stand 床頭板Headboard布巾linen 床裙bed skirt床罩bed cover 床單bed sheet被套Sheet cover 保潔墊bed pad枕套pillow case枕頭pillow 海棉枕Foam pillow木棉枕Cotton /Hard pillow 羽毛枕Feather /Down pillow 毛毯blanket 羽毛被Down comforter門鎖entry lock 門鍊door chain天花板ceiling 踢腳板Base board長沙發couch 櫃子cabinet衣櫥closet 衣櫥掛桿closet rods衣櫥抽屜closet shelves 衣刷clothes brush 洗衣單laundry form 洗衣袋laundry bag洗衣服務Laundry Service 普通服務Regular service快洗服務4-hour (Express)service燙衣pressing水洗laundry 乾洗dry cleaninghanger stand 西裝架(立式衣架) hanger 衣架男用衣架male hanger 女用衣架female hanger男用睡衣pajamas 女用睡衣night gown衣刷cloths brush 拖鞋slipper鞋刷shoe brush 鞋拔shoe horn梳妝台dressing table 扶手椅armchair鏡子mirror 檯燈table lamp床頭櫃Night table 夜燈nightlight書寫桌Writing desk 便條紙(台、夾) Memo note (pad) 文具夾Stationery folder 服務指南Service directory 信封envelope 信紙Writing paper明信片Post card 針線包sewing kit煙灰缸ashtray 火柴(盒) matches (box)電視櫃Television cabinet 遙控器Remote control頻道指示卡channel indicatorcard行李架baggage /luggage rack地毯carpet 窗簾curtain中式茶杯Tea cup 水壺pitcher熱水瓶thermos bottle 保溫瓶hot water dispenser迷你冰箱Mini bar(refrigerator)開瓶器can opener冰桶Ice bucket 冰桶夾Ice tongs礦泉水Mineral water 冰水Chilled water手電筒flash light 電壓Electric Current插座electric plug(outlet)轉換變壓器adapter開水boiled water 溫水hot water浴室bathroom 浴簾shower curtain浴墊bath mat 止滑浴墊Non-slip bathtub mat 浴缸bathtub 按摩浴缸Jaccuzzi磅秤scale 浴帽shower cap浴袍bathrobe 日式浴袍Yukata洗臉台wash basin 蓮蓬頭shower冷水龍頭water faucet 熱水龍頭hot-water faucet洗髮精shampoo 潤絲精conditioner沐浴精bath gel 乳液body lotion香皂soap 漱口水mouthwash牙刷toothbrush 牙膏toothpaste刮鬍刀razor、shaver 刮鬍膏shaving form (cream) 毛巾towel 毛巾架towel hanger梳子comb 吹風機hair dryer沖水馬桶flush toilet 淨身器bidet已消毒封條Cleaned & Disinfected 急救箱First-Aid Kit衛生紙Toilet roll 衛生紙架toilet paper holder面紙盒tissue paperdispenser衛生袋sanitary bag垃圾筒waste can 備品amenity冷氣機Air conditioner 空氣清靜機Air freshener除濕機Dehumidifier 吸塵器Vacuum cleaner煙霧偵測器Smoke detector 滅火器Fire Extinguisher 火警警報Fire Alarm 火災避難圖Fire Fighting Chart 安全(逃生)門Emergency Exit 逃生圖(Fire Notice)Fire Escape Plan指示燈Floor indicator 安全梯Fire staircase各樓層服務台Service Station 各樓層服務台Floor station行李車trolley 布巾(備品)車Linen cart顧客意見卡Guest Comment 立卡Tent Card贈送水果Complimentary fruit 免費招待Complimentary設備全部更新innovation 停(泊)車服務Valet parking禮車服務Limousine接駁車shuttle bus LIMO serviceservice早餐菜單Breakfast menu 按摩服務Massage service男按摩師Masseur 女按摩師Masseuse小費tip 發票Invoice補充術語信用卡授權碼Approval code 行李架baggage洗臉槽Basin 服務中心領班Bell captain聖經Bible 行李員Bellman黑名單Black list 服務中心Bell service 歐式服務中心CNG 歐式服務中心Concierge白天使用房間不過夜D/U 白天使用房間不過夜Day use抽屜Drawer 值班經理(大廳副理)Duty manager 免稅商店Duty free shop 值勤中On duty簽約公司服務EBS 簽約公司服務Executive business serviceEmergency 緊急事件VIP貴賓(Very ImportantPerson)電梯Elevator 員工Employee餐飲 F & B 餐飲Food and Beverage 餐飲部 F & B department 旅行社Tour Service T/S女性、女用female 男性、男用male消防栓Fire hydrant 防煙面罩Fire safety mask 樓層指示燈Floor indicator 客滿Fully booked樓層總鑰匙FMK 樓層總鑰匙Floor master key 全館通用鑰匙GMK 全館通用鑰匙General master key 總經理GM 總經理General manager團客(團體旅客)GIT 團體旅客Group inclusive tourist團體簽認單Group calculationsheet團體房號名單Group rooming list團體價Group rate 手套gloveFace towel 小方巾(洗臉毛巾)(小毛)Hand towel 擦手巾(中毛) Heater 暖氣Hook 掛鉤旺季High season 淡季Low season房務部HK 房務部Housekeeping departmentIron 熨斗Iron board 燙衣板Linen chute 布巾投擲口Linen room 布巾間Light control 電燈控制開關Mail advicenote郵件通知單Roomattendant房務員Room maid 房務清潔員窺孔 (貓眼) One way viewer 窺孔 (貓眼) Peep holePage 廣播Perrier 氣泡礦泉水，沛綠雅Pocari 運動飲料，寶礦力Potato chips 洋芋片Sprite 汽水，雪碧Tea bag 茶包Paid already 已付帳Paid foradvance已預付帳Pick up 接機P/A公共區域 PublicareaStarch 上漿No starch 不上漿Stay over 續住Table lamp 檯燈faucetleaking水龍頭漏水ceiling leaking 天花板漏水Tag 吊牌time difference 時差【BACK】。

酒店客房一般术语ＴＥＲＭＳ术语OCC OCCUPIED 住房O.D OCCUPIED DIRTY 住房V.C VACANT DIRTY 空房VAC VACANT 空房C/O CHECK OUT 退房走房V.D VACANT DIRTY 退房走房C/I CHECK IN 入住N.B NO BAGGAGE 无行李L/B LIGHT BAGGAGE 轻便行李N.D DO NOT DISTURB 请勿打扰D/L DOUBLE-LOCKED 重锁反锁O.O.O OUT OF ORDER 维修坏房RELET 未报ＯＫ之房间入住客人S.G LONG STAYING GUEST 长住客APARTMENT 公寓V.I.P VERY INPORTANT PERSON 贵宾SINGLE BED 单人床DOUBLE BED 双人床SINGGLE ROOM TWO SINGLE BED IN ROOM 单人标准房如：１９０２房DOUBLE ROOM ONE DOUBLE BED IN ROOM 双人标准房如：１９１２房SUITE 套房如：９０８房S/O SLEEP OUT 外宿已入住,但客人不在房留宿N.N.S NO NEED SERVICE 无需服务TURN DOWN SERVICE 开床服务晚间服务CONNENTING ROOM 连接房有连接门之房间如：１９０９与１９１１HAND OVER BOOK 交班簿SOFA 沙发TOILET PAPER 卫生纸TISSUE 面纸SOAP 香皂HAIRDRYER 吹风筒ADAPTOR 万能插座REMOTE CONTROL 遥控器EXTRA BED 加床BABY COT 婴儿床MINI BAR 酒水BATH TOWEL 浴巾HAND TOWEL 中巾FACE TOWEL 面巾BATH HAT 地巾HOT WATER 热开水COLD WATER 冷水请客人联络送餐部：内线：１ICE ICE CUE 冰块请客人联络送餐部：内线：１LIGHT BULB 灯泡客房内及走廊灯泡烧坏,由管家部负责更换,不包括客用电梯厅天花灯LETTER HEAD WRITING PAPER 信纸ENVELOPE 信封AEROGRAMNE 邮页QUESTIONNAIRE 意见书POSTGARD 明信片MEMO PAD 留言纸DRIVER CARD 请送卡司机卡MINI-BAR VOUCHER 酒水单三联DOOR KNOB MEN 早餐牌D.N.D SIGN 请勿打扰牌BALL PEN 圆珠笔SEWING KIT 针线包COASTER 杯垫STIRRER 调酒棒MATCHES 火柴TEA BAG 茶包SLIPPER 拖鞋SHOU SHINE MIT 擦鞋套LAUNDRY BAG 洗衣袋LAUNDRY LIST 湿洗单DRY-CLEANING LIST 干洗单SHAMPOO 洗头水CONDITIONER 护发素FOAM BATH 浴滚TOOTH BRUSH 牙具SHOWER CAP 浴帽COMB 梳子EMERY BOARD 指甲锉SANTITARY BAG 卫生袋TISSUE BOX 盒纸TOITET PAPER EOLL 卫生纸MEMO PAD HOLDER 留言信笺夹STATIONERY FOLDER 文具夹TEA CUP 茶杯TEA GLASS OLD-FASIIION GLASS: GLASS 玻璃杯BLOCK 塞PUSED 烧坏LOOSE 松PEEL OF WALL PAPER 墙纸脱落SWITCH OFF 关关灯SWITCH ON 开开灯TURN ON 开开电视机开关TURN OFF 关关电视机开关OPEN 开启CLOSE 关闭DRAW BACK THE CURTAIN 关上窗帘DRAW THE CURTAIN 拉开窗帘REPAIR 维修 FIX 维修REPLENISHREFILL 补充VACUUM CARPET 吸尘TOILET BOWL 座厕FAULET 水龙头NO POWER 无电LEAKING 漏水CEILING 天花WALL PAPER 墙纸MILDEN 发霉CRACK 裂DOOR LOCK 门锁DOOR SIGN 门锁ROOM NUMBER 门号CORRIDOR 走廊SKINRTING BOARD 地脚线MAKBKE TOP 云石面WINDOW 窗GLASS 玻璃MIRROR 镜HANDLE 把手SPY HOLE 防盗眼FIRE PLAN 走火图CLEAN 清洁CHANGE 更换VTELEVISION 电视机REFRINGERATOR 电冰箱CHANNEL 频道SOCKET 插座TABLE LAMP 台灯STANDING LAMP 落地灯。

客房服务日常用语Edited and Illudtrared by the P&T Dept .of the Golden Gulf HotelHousekeeping Useful ConversationsRecognizing the Guests 迎客入住Making up Rooms 整理房间Laundry Service 洗衣服务Room Service 送餐服务Maintenance 维修服务Tuen—down Service 夜床服务Tending the Patient 病客服务Baby-sitting Service 托婴服务Replenishing the Mini-bar 补充饮料Morning Call Service 叫醒服务Bidding Farewell Guests 送走客人Useful Expressions 日常用语Provided by the Room Division Dept .of the Golden Gulf Hotel in November 1996.第二Part Recognizing the Guests 欢迎入住情景：客人走出电梯后，楼层服务员趋前迎候。

要求：面带微笑，站姿文雅，目光亲切，热切温暖地面对客人。

1、早上（下午，晚上）好，先生（女士）！欢迎 Good moming (afternoon , evening ),sir (madam)到我们酒店！ Welcome to our hotel .2、欢迎到......楼，我是楼层服务员，如有服务要 Welcome to the ......floor , I’m the floor attendant,求，请随时吩咐。

just let me know if there is anything I can do for you.3、请让我带您到房间去。

Let me show you your room .4、希望您在我们酒店过得愉快！ I hope you will enjoy your stay with us . (如有可能，应向客人介绍房间设施和服务项目)第三Part ll, Making up the Room 整理房间情景：服务员推着工作车到客房门前，按铃、敲门。

客房部常用英语Housekeeping Dept.一、词汇 Vocabulary1、客房部 housekeeping department /dept.2、客房设施 room facilities3、标准客房单、双人房 standard room single ,double room4、豪华单、双人客房 deluxe single /double room5、商务套房 business suite6、豪华套房 deluxe suite7、总统套房 presidential suite8、大床 king-size bed9、两张标准床 twin beds10、门 door11、门把手 door handle12、锁 lock13、防盗眼/猫眼 spy hole / spy eye14、衣柜 wardrobe15、衣柜滑门 wardrobe sliding door16、衣柜灯 wardrobe light17、衣架 hanger18、西装架 suit hanger19、裙架 skirt hanger20、裤架 trousers hanger21、衣镜 dressing mirror22、保险箱 safe box23、小冰箱/小酒吧 mini bar24、酒柜 cocktail cabinet25、行李架 baggage rack26、写字台 writing table27、梳妆台 dressing table28、抽屉 drawer29、电视机 TV setTV:television30、遥控器 remote control31、咖啡桌 coffee table32、椅子 chair33、安乐椅 easychair34、床垫 mattress35、床头板 headboard36、床头柜 bedside cupboard37、挂画 picture38、电话 telephone39、文具用品 stationery40、活页夹 folder/file41、圆珠笔 ball pen42、铅笔 pencil43、信纸 writing paper44、信封 envelope45、服务指南 service directory46、电话索引 telephone directory47、电视节目指南 movie guide48、宾客意见书 guest’s evaluation49、厦门市导游图 guide map of Quanzhou50、酒店简介 hotel’s brief introduction51、房价表 room rates/room tariff52、客房物品配置单/赔偿价格单 room equipment price list53、饮料单 room drink list54、记事本 memo55、台灯 desk/ table lamp56、床头灯 bed-side lamp57、落地灯 floor lamp58、壁灯 wall lamp59、挂灯/吊灯 pendant lamp/ hanging pendant60、吸顶灯 ceiling fitting lamp61、应急灯 emergency lamp62、卧具 Linen63、床罩 bed coverdouble people双人,individual单人64、枕套 pillow case65、枕头/枕芯 pillow66、床垫罩单 fitted sheet67、床单 flat sheet68、毛毯 blanket69、鸭绒被 comforter70、被子 quilt71、地毯 carpet72、大巾/浴巾 bath towel73、中巾/毛巾 towel74、细巾/手巾 hand towel75、地巾/脚巾 floor towel/bath mat76、浴巾架 towel rack77、毛巾架 towel bar78、防滑垫 skidproof mat79、浴室、卫生间 bathroom, toilet80、抽式面巾纸 facial tissues81、浴缸 bathtub82、浴帘 shower curtain83、莲蓬头 shower head84、水龙头 tap85、电吹风 hair-dryer86、镜子 mirror87、插座/多功能插座 socket multi-function socket88、剃须刀 shaver /razor89、牙刷 tooth brush90、牙膏 tooth paste91、梳子 comb92、香皂 soap93、枧盅/肥皂碟 soap dish94、洗发液 shampoo95、沐浴液 bath foam96、浴帽 shower cap97、漱口杯 gargle cup98、洗脸盆 washbasin99、玻璃杯 glass100、杯垫 coaster101、抽水马桶 toilet /water closet102、马桶水箱 water tank103、厕纸 toilet paper a roll of…一卷104、厕纸架 toilet paper holder105、卫生袋 sanitary bag106、拖鞋 slippers a pair of …一双107、亮鞋擦 shoe shine108、针线包 sewing kit109、烟灰缸 ashtray110、窗帘 curtain111、滑动窗 sliding window112、礼品袋 present bag113、洗衣袋 laundry bag114、洗衣单 laundry list115、干洗及烫衣单 dry-cleaning and pressing list 116、烫衣板 ironing board117、熨斗 iron /flat iron118、送餐服务 room service119、早餐门牌 doorknob menu120、茶叶 tea121、红茶 black tea122、乌龙茶 oolong tea123、茉莉花茶 jasmine tea124、绿茶 green tea125、咖啡 coffee126、咖啡伴侣 coffee mate127、糖 sugar128、盖杯 lidded cup129、袋泡茶 tea bag130、冷水壶 cold water kettle /pot131、热水壶 thermos bottle132、汤匙 spoon133、碟子 plate134、托盘 tray135、饮料 drink136、可口可乐 coca-cola137、喜力啤酒 Heneiken beer138、百威啤酒 Budweiser beer139、清凉茶 grassjelly drink140、椰子汁 coconut milk141、矿泉水 mineral water142、元秘D wonbi-D drink143、粒粒橙 snappy orange144、红牛 redbull drink145、“请勿打扰”牌 do not disturb146、门框 door frame147、开关 switch148、空调 air conditioner149、温度调节器 temperature adjuster150、空调排格 air conditioner vent151、烟雾感应器 smoke sensor152、自动洒水器 sprinkler153、垃圾桶 waste basket154、紧急出口 emergency exit155、服务按钮/铃 bell button /call button 156、赔偿 compensation157、免费 free of charge158、早餐卷 breakfast voucher159、泡茶 make tea160、铺床 make a bed161、中国日报 China Daily162、厦门晚报 Xiamen Evening newspaper 163、投诉 complaint164、处理投诉 settle a complaint165、无烟楼层 no smoking floor166、微笑服务 smiling service167、身份证 identity card /ID card168、护照 passport169、留言 leave a message170、贵重物品 valuables171、楼层服务台 floor station172、楼层服务员 chamber maid /floor attendant 173、楼层领班 room supervisor174、电梯 elevator /lift175、胶水 glue176、剪刀 scissors a pair of …一把177、变压器 transformer178、拉开窗帘 draw the curtains179、拉上窗帘 draw back the curtains180、照相机 camera181、叫醒服务 wake-up call /morning call182、健身设备 fitness facilities183、健康秤 /体重计 bathroom scales184、加床 extra bed185、折叠床 /弹簧床 Foldaway bed /spring bed /rollaway bed186、标准床 Standard bed二、酒店客房术语 Special Terms1、脏房 VD --------vacant dirty2、空房 VAC -------vacant room3、实房 OCC -------occupied room4、退房 C/O ------check out5、入住 C/I ------check in6、待修房 OOO ------out of order7、酒店占房 HU -------house use8、重锁 DL -------double locked9、请勿打扰 DND ------do not disturb10、贵宾 VIP ------very important person11、外宿 OOT ------out of town12、重要贵宾 VVIP -----very very important person三、客房常用英语句型 Sentences向宾客有礼貌地介绍自己 self-introducing1、我是这个房间的服务员;I’m a room attendant. I’m your room boy.2、我是楼层服务员,需要帮忙吗I’m an attendant on this floor, what can I do for you3、这里是十二楼服务台,需要帮忙吗12th /twelfth floor service desk, can I help you引领客人进房间 showing the way to this room4、先生,可以知道一下您的房号吗May I know your room number, sir /Could you tell me your room number please, sir 5、先生,我可以领您到房间吗May I show you to your room, sir6、先生,请您先走;After you, please, sir .7、请这边走;This way, please.8、这是您的房间,请进Here it is, sir. /Here you are, sir. /This is your room, please.Go in /This way, please 9、请用香巾;Have a wash, please.10、请用茶;Have some Chinese tea, please.清洁房间 cleaning the room11、我可以今年入房间吗May I come in12、对不起,打扰您了,我现在可以打扫房间吗I’m sorry to disturb you. May I clean your room now13、我可以小整理一下房间吗May I make the beds now14、对不起,先生,我可以继续清扫吗Excuse me, sir. But I haven’t finished. Shall I continue15、对不起,我结束这间房后立即为您清扫;Excuse me, I’ll clean your room as soon as I’ve finished this one.16、我们总是按照要求早整理房间;We always get rooms made up early on request.17、打扫卫生一般需要半个小时;It usually takes half an hour to finish cleaning.向客人介绍房间设施 about the room facilities18、先生,这是电灯开关,那是温度调节器;This is the light switch and that is the temperature adjuster, sir.19、先生,电视机开关在床头柜上,您按这按钮就可以打开电视;Sir, the TV power button is on the bedside cupboard. You can turn on the TV by pressing the button.洗衣服务 laundry service20、您有什么要洗的吗Have you any laundry21、我们酒店有提供普通服务和快洗服务,您是水洗还是干洗Our hotel offers regular /ordinary service and express service22、如果您急需,我们有四小时的快洗服务,但要额外付出100％的费用;If you are in a hurry ,we have a four-hour express service. Do you need washing and dry-clean23、只要把它烫平,是吗Is this for pressing only24、您的这件衣服适合干洗,但您填写的是水洗单,请问您的意见We think your shirt is suitable for dry-cleaning, but you filled in the washing sheet.Do you need to change it25、对不起,您的衬衣在洗的时候损坏了;Sorry, your shirt was damaged in the wash.26、您要快洗服务还是普通服务Would you like express service or ordinary service27、小姐,请问您的长裤要不要烫中线Miss, would you like the crease to be ironed for your trousers or not28、先生,在检查您要洗的衣服时,我们发现1裤子破了个洞,要不要帮忙缝上2衣物上有褪色的地方,要不要继续洗Sir, we found a hole/tear with the trousers among your laundry,1would you like to have it sewn up/2we found a faded spot on your laundry, shall we continue29、如果你有衣服要洗,可将它们放进浴室门后的洗衣袋内,并在洗衣单上注明您的衣服要水洗还是干洗,快洗还是普通洗,以及取回衣物的时间;If you have any laundry, please just leave it in the laundry bag behind the bathroom door. And notify in the laundry list whether you need your clothes washed, dry-cleaned, express service or ordinary service, and also what time you want to get them back.维修服务 maintenance30、喷头坏了地漏,浴间,龙头,台灯There is something wrong with the shower nozzle sink, toilet tap, desk lamp31、请稍等,我马上通知维修工;Just a moment, I’ll send the repairman to your room at once.32、对不起,今天我们的有线电视在维修,下午可能会好;Sorry, the cable TV is under examination and repair today, it probably will be this afternoon.33、别担心,我们肯定能马上修好;Don’t worry, we are sure to have it fixed right away.34、对不起,座厕堵住了;Sorry, the toilet is clogged.失物&招领 Lost and found35、先生,您能告诉我丢了什么东西吗/丢了一个钱包,可是没找到;Could you tell me what is lost, sir /A wallet, I looked for it ,but I couldn’t find it.What’s in the wallet, please /There are HK dollars, US dollars and gold necklace in the wallet.留言服务 message36、如果有人找我,请告诉他她我在10点以后回来;If someone asks for me, please tell him herthat I’ll be back at ten o’clock. 37、史密斯先生,这是约翰先生留给您的条子;Mr. Smith, this is a message for you from Mr. John.38、您要留口信吗Would you like to leave a message叫醒服务 morning call /alarm call /wake-up call service39、晚上好,先生,请问您是不是明天走Good evening, sir, Are you leaving tomorrow40、请告诉我您明天早上什么时候走/来开酒店Would you please tell me what time you will leave tomorrow morning41、明天早上七点整我将按照您的吩咐敲门叫醒您;I’ll wake you up at 7 sharp tomorrow morning by knocking at the door on request.满足客人合理需求服务 miscellaneous service42、您能给我一些信封和信纸吗Would you please give me some envelopes and writing paper43、卫生间的香皂用完了,请给我再添一块新的好吗/请稍等,我马上把香皂送到您的房间;The soap in the toilet is used up. Can you please give me a new one I’ll sent it /them up to your room, just one moment.44、我的吹风机是110V电压,请给我一个变压器;My hair dryer is 110Vvolt, please send /bring a transfer to me .45、我想要这个杯子留作纪念;/当然可以,但您要把杯子费用算到在您的房账上;I would like to keep this cup as a souvenir. / Of course, but I’ll add it to yourbill.46、您能帮我联系“的士”吗/当然可以;Can you arrange a taxi for me / Sure, of course.47、您能替我寄这封信吗Would you mind mailing this letter for me48、您是说要一个多功能插座用于手提电脑吗Do you need a multi-function socket for your portable computer49、小姐,对不起,有位客人正在使用烫衣板和熨斗,请您稍等几分钟;Excuse me, miss, the ironing board and the iron/flatiron are being used right now, would you please wait for a few minutes50、好,我马上就去办;Ok, I’ll do it immediately.51、好,我马上给您查一下;I’ll check it for you right away.52、我们马上给您送到房间;We’ll send it up to your room right now.53、我想多要10瓶啤酒/矿泉水来放在小冰箱里;I want to have 10 more beers/mineral water for my mini-bar.征求客人意见的服务54、请问您需要补……饮料名称Would you like some more…55、我可以补饮料吗May I refill your mini-bar56、如果您感觉床太硬,请问您是否需要棉被垫底,这样感觉就会柔软些If you feel the bed is too hard, would you like to have one more cotton quilt asa mattress, so you can feel a little softer57、您需要行李车吗Do you need the baggage cart为客提供咨询、解答疑难58、如何拨打国际长途/先拨8,然后拨您要的号码;How can I make an IDD call /Please dial 8 first, then the phone number you want.59、您的分机号和房间号码是一样的,酒店内部电话请拨“0”,让总机帮您转,市内电话请先拨“9”,国内外长途请先拨“8”;The extension number is just the same as your room number. For house calls, please dial zero directly, the operator will help you. Local calls, dial nine, and long distance call DDD &IDD, dial eight first, please.60、如果您有任何疑问,请与服务中心联系,电话601,603,605.If you have any queries, please contact the service center, extension 601,603, or 605.61、我把早餐券放在写字台的活页夹上了;I have put the breakfast vouchers on the file of the writing table.62、这是您的早餐门牌,如果您需要订餐,请写下时间并在您睡觉前将它挂在门外,我们酒店提供优良的送餐服务;This is your door knob menu. If you need it, just check the items for your breakfast, mark down the time and hang it outside your door before you go to bed tonight. Our hotel has very good room service.63、对不起,先生,您的房卡已经过期,请到总台办理续住手续;Sorry, sir, but you room key expires/ invalid. Please go through the extending stay procedure with the reception desk. /Please go through the procedure for extension with the reception desk.64、先生,您的房卡出了点差错,暂时无法打开房门,我先帮您开 ,等会让行李生送张新的卡给您,好吗I’m sorry, sir, I am afraid there is something wrong with the room key, so it doesn’t work. I’ll open the door for you, later I’ll ask the bellboy bring you a new one.What do you think about it65、我可以乘车去那里吗/您可以乘一路汽车去那里;May I take a bus to get there /You can get there by bus.66、请问我在哪里可以买到邮票/ 在商务中心;Can you tell me where I can buy stamps / In the business center.67、请问我在哪里可以确认机票/在票务处或商务中心;Where can I confirm my air ticket / In the ticket service or business center. 68、请问我的电池可以在哪里充电/在商务中心;Where can I have my battery recharged / In the business center.69、明天可能是什么天气/多云/雨/晴;What will the weather be like tomorrow / It will be cloudy / rainy /sunny.紧急服务如客人生病70、BELLOW先生,听说您不舒服,我们感到很不安,您现在好些了吗Mr. Below, We’re sorry to hear that you are not well. Are you feeling better now 71、需不需要请医生看看Shall we send for a doctor72、我陪您去好吗Shall I accompany you73、请好好休息;Please take / have a good rest.74、希望您早日恢复健康;Hope you’ll be all right soon. Hope you’ll get well soon75、我感冒发冷,拉肚子,胃痛I have / catch a cold feel cold, diarrhea, stomachache76、您发烧了吗Do you have a fever / temperature。

Rooms Terminology客房专用术语：Accommodation: Description of bed type and location of a particular room.住所：用于描述特定的房间位置及房间的床型。

Adjoining Rooms: Adjacent rooms that are not serviced by a connection door. 相邻房间：相邻房间，但不设有相互连通的连接门。

Advance Deposit:Money received by the hotel in advance of th e guest’s arrivalto guarantee the room accommodations.预缴押金：酒店在客人入住前，用于确保客人可得到所要求房间提前收取的金额。

Advance Payment: Money requested by the Guest Services Agents at check-in ofa guest who did not make an advance reservation and who isunable to produce any of the credit cards accepted by hotel. 预付款：没有预定的客人在入住酒店时，不能使用酒店所要求信用卡的情况下，宾客需向前台支付的提前支付款项。

Allotment: Certain number of rooms allocated to travel agents for free sale purpose.房间分配：酒店分配给旅行社一定数量的房间作为供其使用的免费房间。

Amenity: A gift for a guest e.g. compliments of the hotel, liquor, fruit basket, newspapaer, etc.礼品：给宾客的礼物，例如酒店设置的小礼品、酒类、水果篮及报纸等。

第一课客房部专业用语1、退房（Check out----C/O）:客人已结帐，但仍未打扫的客房。

2、空房（Vacant room---VAC）: 清洁的房间，随时可以出租的房。

3、封房（Blocked room/out of order room----OOO）:因维修或装修面不能出租的房间。

4、转房（Change room）:客人经酒店安排由所住房间搬到另一间房。

5、内部住房（House use---H.U）:房间为本酒店内所用。

6、有客房（Occupied room----OCC）:已有客人住的房间。

7、入住（Check in ）:客人刚抵达入住。

8、日租（Day use）:客人只入住半日，不过宿，要在当天离开房间。

9、报走（Expect departure）:根据客人入住填报资料，客人将会离开。

10、不出现的宾客（No show guest）:已订好房间，而没有抵达的客人。

11、外宿（Slept out----S/O）:客人租了房间，但没在房间内留宿。

12、贵宾（Very important person----VIP）:此类客人不同于一般散客或团体客，他们将受到特殊照顾，如提供某些免费食物，酒，花等。

13、无行李（NO Baggage---N/B）:房间已入住，但无客人的任何物品行李。

14、少行李（Light Baggage----L/B）:房间已入住，但只有少量用品，如：只有一件外套，衣物，或浴室用品，购物袋之类，需特别留意。

15、请勿打扰（Do not disturb-D.N.D）：房间门外挂有DND，如在下午2：00PM仍挂DND 应告知领班，由领班与客人联络。

16、不用服务（No need service----NNS）：客人拒绝任何清洁服务，需在工作表中填写并报告领班。

17、长住客（Long staying guest----LSG）：在酒店住宿超过一个月以上的客人。

18、常住客（Regular guest----- ）：经常来本酒店进住的熟客。