【精品文档】2018-2019亚马逊邀评邮件模板(1页)word简历模板【精品doc】

亚马逊索评邮件模板尊敬的亚马逊客服团队，。

我是一名在亚马逊平台上销售产品的卖家，我对最近一些买家对我的产品进行了负面评价感到非常困扰。

我深知亚马逊非常重视客户体验和产品质量，因此我希望您能够帮助我解决这个问题。

首先，我想对这些负面评价进行分析。

在我收到这些评价之前，我一直保持对产品质量和客户体验的高度关注。

我确信我的产品在质量和服务方面都是符合标准的。

然而，这些负面评价给了我一些意外，因为它们并没有给出具体的问题或者投诉，而只是简单地给出了差评。

我希望能够了解这些买家的具体问题，以便我能够及时解决并改进。

其次，我想针对这些负面评价向您提出一些请求。

首先，我希望能够得到这些买家的具体投诉内容，以便我能够及时进行客户服务和产品改进。

其次，我希望能够得到一些关于如何改善产品质量和客户体验的建议，我愿意倾听并采纳您的意见。

最后，我希望能够得到一些关于如何提高我的产品在亚马逊平台上的评价和排名的建议，我愿意付出更多的努力来提升自己的产品和服务。

最后，我想向您保证，我会认真对待这些负面评价，并且会尽快采取行动来改进。

我深知在亚马逊平台上，良好的产品质量和客户体验是最重要的，我会不断努力提升自己，以确保我的产品能够给客户带来最好的体验。

在此，我真诚地希望您能够帮助我解决这个问题，并且给予我一些指导和建议。

我相信通过我们的共同努力，我能够改善我的产品和服务，为客户带来更好的体验。

再次感谢您抽出宝贵的时间阅读我的邮件，期待您的回复。

诚挚的问候，。

[你的名字]。

尊敬的亚马逊买家，您好！我非常荣幸向您推荐一款我在亚马逊上购买的产品，以及一位优秀的卖家。

这款产品给我带来了极大的便利和舒适，而卖家则以优质的服务和诚信让我深感满意。

我相信，您也会对这款产品和卖家的服务感到满意。

首先，让我为您介绍这款产品。

它是一款【产品名称】，是一款具有【产品特点】的产品。

当我第一次看到这款产品时，我就被它的设计和功能所吸引。

在使用过程中，我逐渐发现了它更多的优点，比如【产品优点1】、【产品优点2】和【产品优点3】。

这些优点让我感受到了前所未有的便捷和舒适，让我对这款产品爱不释手。

与此同时，我也想向您推荐这位优秀的卖家。

在购买过程中，卖家始终与我保持密切沟通，耐心解答我的疑问，并提供详细的购物指导。

在收到产品后，我发现实物与描述一致，没有任何质量问题。

此外，卖家还提供了一件非常贴心的服务——售后保障。

在使用过程中，我遇到了一些问题，但只需一个电话或一条短信，卖家就及时为我解决了困扰。

这种优质的服务让我深感感动，也让我对卖家的诚信和责任心深信不疑。

在这里，我想用我的亲身经历告诉大家，这款产品和卖家都是值得信赖的。

我相信，您在购买这款产品时，也会感受到卖家的诚信和用心。

如果您有任何疑问或需要帮助，请随时与卖家联系，他们一定会竭诚为您服务。

最后，我希望这款产品能给您带来愉快的购物体验，让您的生活更加便捷和舒适。

同时，也希望您能将这份推荐传递给您的亲朋好友，让更多的人受益。

再次感谢您对我的信任和支持！祝您生活愉快，购物满意！此致，敬礼！【您的名字】【购买日期】【产品链接】。

一、未收到货 (4)（1）.首次来信 (4)1. 请求等待 (4)2. 请求等待一周 (5)3. 请求等待3天 (5)4.晚发货 (6)a: 晚发货, 请求等待（假装海关扣押了一段时间） (6)b: 晚发货, 假装建议重发 (6)5. 部分未收到，请求等待（拆分订单，无货后寄包裹） (7)6. 建议重发, 未收到，丢包 (7)7. 建议退款, 丢包（无货） (8)8. 建议重发, 部分未收到/发错货 (8)9. 建议退款, 部分未收到/发错货（无货） (8)10. 告知跟踪号（邮政） (9)11. 告知跟踪号（比邮） (9)12. 客户询问跟踪号（没有跟踪号） (10)13. 已签收，未到货（邮政） (10)14. 已签收，未收到/到达待取（挂号） (10)（2）再次来信 (11)1. 建议重发 (11)2. 建议退款 (11)3. 告知将要发出 (12)4. 已重发，请求等待 (12)5. 告知已退款 (13)6. 退款没收到，让客户询问Amazon (13)7.感谢买家答应等待 (13)8.感谢买家的理解 (14)9.买家告知货收到，索要好评 (14)二、物品破损 (15)（1）首次来信 (15)1. 请求拍照-破损 (15)2. 建议重发-破损 (15)3. 建议退款-破损 (16)4. 钻掉了或是什么掉了退部分款 (16)（2）再来信 (17)1. photo收到，建议重发 (17)2. photo收到，建议退款 (17)3. photo未收到，询问 (17)4. 告知24小时内重发 (18)5. 告知已退款 (18)三、描述不符 (18)1. 请求拍照 (18)2. 建议重发，发错货时 (19)3. 建议退款(部分退款，或全部) (19)（2）再来信 (20)1. 告知会重发 (20)2. 告知已退款 (20)四、订单问题 (20)（1）取消交易 (20)1.取消交易-付款前 (20)2.取消交易-已付款，未寄出 (21)3.取消交易-已付款，已寄出 (21)4.拒收 (21)（2）修改地址 (22)1. 可以修改 (22)2. 修改地址-不能修改，货已发 (22)（3）. 客户想某个时间到，到不了，问是否继续交易 (22)1. 客户不回复，联系客户，问是否继续交易 (23)2. 客户想某个时间到，不确定，请求等待 (23)五、退货问题 (24)1.不需要，要退回，问原因 (24)2.发退回地址 (24)3.货物退回时（我方出运费） (24)4.货物退回时（对方出运费） (25)5.货物退回时(海外仓) (25)六、建议UPS (26)1.建议使用UPS的(美国站) (26)2.建议使用UPS的(英国站) (26)UPS 无法投递让客户联系当地邮局 (27)七、缺货单，异常单联系 (28)1. 假装包裹破损被退回，建议重发 (28)2. 假装包裹破损被退回，建议退款（无货） (28)3. 假装包裹破损被退回，建议有货寄出无货退款 (29)4. 假装包裹破损被退回，建议自选（无货） (29)八、运送及运费问题 (30)(1) 运费问题 (30)1. 客户问可不可以统一运费 (30)2. 运送问题-屏蔽国家解释 (30)九、中差评claim问题 (31)(1)claim (31)1. 建议重发-漏发，（已回复） (31)2. 建议重发-丢包 (31)3. 已重发，请求等待 (32)4. 建议退款-漏发 (32)5. 建议退款-丢包 (32)6. 建议退款（建议重发无回复） (33)5. 已退款 (33)B: Item not as described (34)1. 请求拍照-破损 (34)2. 建议重发-破损 (34)3. 已重发-破损（有跟踪号） (35)4. 建议退款-破损（质量差） (35)C: Charge backs (36)1. Charge backs问原因 (36)2. 未回复-已签收联系亚马逊 (36)(2)Feedback (37)（1）未收到货物的 (37)1. 建议重发 (37)2. 告知将要重发 (37)3. 已重发-有跟踪号 (38)4. 已重发-问有没有收到 (38)5. 已重发-已签收 (39)6. 建议退款 (39)7. 已退款 (40)8. 已经全额退款，未收到回复，再次联系催促改差评 (41)（2）物品损坏 (41)1. 建议重发 (41)2. 已重发 (42)3. 已重发-已签收 (42)4. 建议退款 (43)5. 建议重发无收到回复，建议退款（请求客户改评时） (43)6. 已退款 (44)（3）质量不满意 (44)1. 建议退款 (44)2. 已退款 (45)（4）尺寸不合适 (45)1. 部分退款 (45)2. 已退款 (46)（5）其他原因 (46)1.没有说明原因 (46)3. 客户答应修改评价，告知步骤 (47)十、联系亚马逊 (48)（1）Case (48)未收到 (48)1. 建议重发-丢包（无回复） (48)2. 已退款-丢包 (48)3. 已退款-丢包（签收） (49)4. 已重发-丢包 (49)5. 已退款-漏发 (50)描述不符 (50)1. 请求照片，未回复-破损 (50)2. 已退款-破损 (50)3. 描述不符，让客户退回，但未退回 (51)（2）Feedback (51)未收到 (51)1. 已重发-已签收（原跟踪号已签收） (51)2. 已重发-已签收（原订单丢包） (52)3. 已退款-丢包 (52)4. 已退款-漏发 (53)破损 (53)1. 已重发-已签收 (53)描述，期望 (54)1. 已退款-客户同意删评 (54)2. 解释藏银银 (54)一、未收到货（1）.首次来信1. 请求等待11.18邹Dear Valued Customer,Glad to hear from you. Sorry for letting you wait so long.Your package has been sent out on 日期.And it usually takes around 15-25 business days for arrival because of the package shipped from China. But sometimes it may be delayed by many unsteady factors like customs, flights, weather,etc which are uncontrollable.So could you please give us another some days? Your patience and understanding is so appreciated.And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for you, you have my words.Any question or problem, do feel free to contact us. We will reply you within 24 hours.Best regards,Helena2. 请求等待一周11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. Sometimes, the packages may be delayed a little.And if you like, cou ld you please give us another week? If the package still not arrived then, we’d like to give a refund or re-send for the transaction.And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.Look forward to your reply ^_^And we sincerely believe nothing can be a problem with communication.Nice day.Helena3. 请求等待3天11.18邹Hi,Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. The packages sometimes may be delayed a little.And if you like, could you please give us 3 days? If the package still not arrived then, we’d like to give a refund or re-send for the transaction.And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.Look forward to your reply ^_^And we sincerely believe nothing can be a problem with communication.Nice day.Helena4.晚发货a: 晚发货, 请求等待（假装海关扣押了一段时间）11.18邹Hi,Dear Valued Customer,Sorry to hear that you haven't received the package.After we got your message, we contacted the logistic company immediately.We were told that your package was delayed because of customs inspection, and your package has arrived in your country.So could you please give us a few days more? Your patience and understanding is so appreciated. And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for youAny question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.Nice dayHelenab: 晚发货, 假装建议重发11.18邹Hi,Dear Valued Customer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.How about we resend the order for you to show our regret? If you agree with re-send, any way, we are trying our best to arrive you the item, no matter what would we pay for.Honestly, beg your forgiveness.Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Best regardsHelena5. 部分未收到，请求等待（拆分订单，无货后寄包裹）Hi,Dear Valued Customer,Glad to hear from you.We are so sorry to hear that part of item missing.Please don't worry, after we check. You order was sent out separately.Because of international shipment, sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable.So could you please give us another some days? Your patience and understanding is so appreciated.Any questi on or problem, do feel free to contact us. It’s our biggest pleasure to serve you, my dear friend.Best regards,Helena6. 建议重发, 未收到，丢包11.18邹Dear Valued Customer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.How about we resend the order for you to show our regret? It usually takes around 15-25 business days for arrival. Or you’d like a refund instead? If you agree with resend, could you please check your address for us? Thanks in advance. Your idea will always be respected.Thanks for your patience and understanding again.Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Nice day,Helena丢包，建议有货重发，无货退款11.18邹Dear Valued Customer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.Sorry about the inconvenience that may cause.We would like to send you to the item, but the SKU: is unavailable.How about we refund you the unavailable items and send the other items? What’s your idea? We will respect your idea.Honestly, beg your forgiveness. Thanks for your patience and understanding again.Look forward to your reply!Nice day,Helena7. 建议退款, 丢包11.18邹Dear Valued Customer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.We would like to send you to the item, but the item is not availableHow about we refund you the item to show our regret? What’s y our idea? We will respect your idea.Honestly, beg your forgiveness. Thanks for your patience and understanding again.Look forward to your reply!Nice day,Helena8. 部分未收到/发错货建议重发, 11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.As your question, after we check, I guess it maybe the negligence of our packaging staff.How about we re-send you the item to show our regret? What’s your idea?By the way, as usual the item will take around 15-25 working days to reach your side. Honestly, beg your forgiveness.Thanks for your patience and understanding again.We will send out the item after get your kind reply.Nice day,Helena9. 部分未收到/发错货, 建议退款,（无货）11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.As your question, after we check, I guess it maybe the negligence of our packaging staff.We would like to send you to the item, but the item is not availableHow about we refund you the item to show our regret? What’s your idea? We will respect your idea.Honestly, beg your forgiveness. Thanks for your patience and understanding again.Look forward to your reply!Nice day,Helena10. 告知跟踪号（邮政）11.18邹My Dear Valued Customer, ,Thank you for your purchase, I’m so sorry you waiting so long.This is your tracking number 跟踪号, check website is /en/result/post.shtml. The package status is “状态”.And it usual takes 15-25 days to arrive you from shipping to deliver.So could you please give us another some days? Your patience and understanding is so appreciated.And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for youAny question or problem, do not hesitate to contact us. We will reply you within 24 hours.Nice dayHelena11. 告知跟踪号（比邮）My Dear Valued Customer, ,Thank you for your purchase, I’m so sorry you waiting so long.This is your tracking number 跟踪号, check website is /en/contact.. The package status is “状态”. By the way, we use the Belgian Post.And it usual takes 15-25 days to arrive you from shipping to deliver.So could you please give us another some days? Your patience and understanding is so appreciated.And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for youAny question or problem, do not hesitate to contact us. We will reply you within 24 hours.Nice dayHelena12. 客户询问跟踪号（没有跟踪号）Dear Valued Customer, ,Glad to hear from you. Thanks for your purchase.Because the price is under £8.00/$8.00/€8.00, tracking numbers will be not update on the web, really sorry take inconvenient to you.But please don’t worry, usually all our items can arrive safely in around 15-25 days because of international shipment. And of course sometimes it may be delayed a little due to many uncontrollable factors like customs, flights, etc.So could you please give us another more days?And if the package still not arrives then, do remember to contact us again.Greetings from China hereHelena13. 已签收，未到货（邮政）Dear Valued Customer,Thank you for your purchase, I’m so sorry you waiting so long.We shipped the item by USPS, this is your tracking number跟踪号, check website is https:///.You can view it./en/result/post.shtml. The package status is “状态”.According to the status, may be it arrived even delivered already, you can dial your local post office ask them send it to you or get it by yourself. Or the package in your postbox?If you get the package or not, please feel free to contact us again.Thanks for your patience again.Any request, contact us freely. We will reply you within 24 hours.Nice day,Helena14. 已签收，未收到/到达待取（挂号）Dear Valued Customer, ,Thank you for your purchase, I’m so sorry you waiting so long.This is your tracking number 跟踪号, check website is /en/result/post.shtml. You can view it.The package status is “状态”.According to the status, may be it arrived even delivered already, you can dial your local post office ask them send it to you or get it by yourself.If you get the package or not, please feel free to contact us again.Thanks for your patience again.Any request, contact us freely. We will reply you within 24 hours.Nice day,Helena（2）再次来信1. 建议重发11.18邹Hi,Dear Valued Customer,Thank you so much for your communication and patience shown in this transaction which we do appreciate so much.We are sorry to know that the package still not arrived. Just as we’ve promised, we’d like solve the problem for you now.How about arranging a re-send for this order? Or you’d like a refund instead? If you agree with resend, could you please check your address for us? Thanks in advance. Your idea will always be respected.We will send out the item after get your kind reply.Best wishes,Helena2. 建议退款11.18邹Hi,Dear Valued Customer,Thank you so much for your communication and patience shown in this transaction which we do appreciate so much.We are sorry to know that the package still not arrives. Just as we’ve promised, we’d like to resolve the problem for you now.How about we refund you the order? You can keep it as a gift when the package arrives later. How do you like this suggestion?Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Best regards,Helena3. A:告知将要发出11.18邹Dear Valued Customer,Thanks for your reply.We will send it out for you within 24 hours. And it usually takes around 15-25 days for arrival. Sincerely hope the package can arrive ASAP ^_^Any question or problem, do feel free to contact us. It’s our biggest pleasure to serve you. We will reply you within 24 hours.Best regards,HelenaB: 已重发有货的，退款无货的11.18邹Dear Valued Customer,Thanks for your kind reply.The refund of unavailable item has been issued, please check your account.We will send remaining item out for you within 24 hours. And it usually takes around 10-15 days for arrival. Sincerely hope the package can arrive ASAP ^_^Any question or problem, do feel free to contact us. It’s our biggest p leasure to serve you. We will reply you within 24 hours.Best regards,Helena4. 已重发，请求等待11.18邹Hi,Dear Valued Customer,We are sorry about that you have not received your first package.Your replacement has been resent on 发货时间. And it usually takes around 15-25 days for arrival. And if you like, could you please give us other days? Sincerely hope the package canarrive ASAP ^_^Please give us a chance, and if the package still not arrives then, do remember to contact us again. We will give you a full refund. We don’t want to let you disappointed. Let customer satisfaction is our aim.Any question or problem, do feel free to contact us. It’s our biggest pleasure to serve you.Best regards,Helena5. 告知已退款11.18邹Hi,Dear Valued Customer,Thanks for your kind reply.The refund has been issued for you, please check it.Thank you again for your patience and consideration shown in this transaction.If the package happens to arrive you, please just keep it as a gift.Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.Nice day,Helena6. 退款没收到，让客户询问AmazonHi,Dear Valued Customer,Sorry to hear that you haven't received your refund.But we indeed did a refund to you. Please see the attachment.We have attach the picture to show refund status.The refund only retreat to your account which you paid for this order.If possible, maybe you could ask Amazon for a bright answer.The refund should be returned to your account automatically.Any question or problem, do not hesitate to contact us.It’s our biggest pleasure to serve you.Nice day.Helena感谢买家答应等待11.18邹Dear Valued Customer,Thanks for your kind patience and big understanding, hope it will arrive you soon.Any question or problem, do feel free to contact us. We will reply you within 24 hours.Best regards,Helena感谢买家的理解Dear Valued Customer,Thanks for your big understanding. You are a very nice customer.Any question or problem, do feel free to contact us. We will reply you within 24 hours.Best regards,Helena买家告知货收到，索要好评Dear Valued Customer,We are so happy to hear that you have received the item.Thank you again for your big patience and understanding shown in this transaction. We do appreciate it so much.Do you like it? Your shopping experience is very important to us and our business. We would like to invite you to leave positive feedback on our products and service.Thank you for your kindly help, and we look forward to providing you with the best buying experience again on Amazon!Best wishes,Helena买家告知货收到Dear Valued Customer,We are so happy to hear that you have received the item.Thank you again for your big patience and understanding shown in this transaction. We do appreciate it so much.Best regards,Helena索要好评Dear Valued Customer,It’s our biggest pleasure to serve you, my dear buyer.Satisfying every customer is our principle.Hope you can give us a positive feedback for our service.Greetings from China hereBest wishes,Helena二、物品破损（1）首次来信1. 请求拍照-破损11.18邹Hi,Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.We are so sorry to know that the item was damaged. Could you please take a photo of the damaged item? No hard feelings, it’s just our routin e work and will also help us find out the exact reason for the damage in order to avoid the same problem again.Thank you so much for your help and understanding.And we sincerely believe nothing can be a problem with communication.Look forward to your reply!Best wishes,Helena2. 建议重发-破损11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.Sorry about that the item was damaged.But please don’t worry; we’d like to fix the problem for you.How about re-send you a perfect one to replace the damaged one? As to the damaged one, no need to send back. Certainly, we will pay for the postage.It will be sent out after get your kind reply.Look forward to your reply!Best wishes,Helena3. 建议退款-破损11.18邹Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.Sorry about that the item was damaged.But please don’t worry; we’d like to fix the problem for you.How about refund you the damaged item? And you don’t need to return the damaged item to us. Or what’s your idea?Look forward to your reply!Best regards,Helena4. 钻掉了或是什么掉了退部分款Hi,Dear Valued Customer,Sorry to hear that.But don’t worry. We would like to resolve the problem for you now.How about we refund you 金额to show our regret?What’s your idea? We will respect your idea always.We are sorry for having you through this inconvenience.Looking forward to your reply!Best wishes,Helena（2）再来信1. photo收到，建议重发Dear Valued Customer,We got the photo. Thank you so much for your effort in this matter.Just as we promised, we’d like to fix the problem for you now.How about re-sending you a new one to replace the damaged one? As to the damaged one, no need to send back. W e really don’t want to trouble you on the returning.And we will also package the item much better to avoid the same problem again.How do you like this suggestion?Look forward to your reply!Best wishes,Helena2. photo收到，建议退款Hi,Dear Valued Customer,We have received the photo you taken. Thank you so much for your effort in this matter.Just as we promised, we’d like to fix the problem for you now.How about we do a refund for this matter? And you don’t need to return the item at your expense. How do you like this suggestion?Or what’s your idea? Your idea will be respected always.Look forward to your reply!Best wishes,Helena3. photo未收到，询问Hi,Dear Valued Customer,Thank you so much for your help. But we still have not received the photo that you sent to us. Could you please try again?Thank you again for your help and consideration.Look forward to your reply!Nice day.Helena4. 告知24小时内重发Hi,Dear Valued Customer,Thanks for your kind letter.We will re-send the item for you in 24 hours. And we will also package it more carefully in order to avoid the same problem again.And it usually takes around 15-25 days for arrival. Hope the package can arrive ASAP. Thank you again for your understanding and communication shown in this transaction.Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.Best regardsHelena5. 告知已退款Hi,Dear Valued Customer,Thanks for your kind reply.The refund has been issued just as we agreed. Please check it.Thank you again for your understanding and communication shown in this transaction.Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.Best regards,Helena三、描述不符（1）首次来信1. 请求拍照-发错货时11.18邹Hi,Dear Valued Customer,We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.Did we send the wrong item to you? In order to find the best solution for this matter, could we trouble you to take a photo of the item you received?And we will surely give you a most satisfactory solution for you.Look forward to your reply!Best wishes,Helena2. 建议重发-发错货时11.18邹Hi,Dear Valued Customer,We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.How about re-sending you the right one for you? As to the original one, no need to send back. We really don’t want to trouble you.How do you like this suggestion?Look forward to your reply!Have a nice dayHelena3. 建议退款(部分退款，或全部)Hi,Dear Valued Customer,We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.How about we refund you 退款金额for this matter? And you don’t need to return the item. How do you like this suggestion?Or what’s your idea? Your idea will be respected always.Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Best wishes,Helena（2）再来信1. 告知会重发Hi,Dear Valued Customer,We will re-send the item for you in 24 hours.Thank you again for your understanding and communication shown in this transaction.And it usually takes around 15-25 days for arrival. Hope the package can arrive ASAP.Any question or problem, do not hesit ate to contact us. It’s our biggest pleasure to serve you.Have a nice dayHelena2. 告知已退款Hi,Dear Valued Customer,We have issued the refund just as we agreed, please check it.Thank you again for your communication and kindness in this matter.Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.Best wishes,Helena四、订单问题（1）取消交易1.取消交易-付款前Dear Valued Customer,Because the payment is pending, so we could not operate it for you. You can contact the Amazon.Any question or problem, do feel free to contact us. Thank you.Best wishes,Helena2.客户取消交易-已付款，未寄出Dear Valued Customer,Your order has been canceled and the refund will be returned to your account automatically. Please check your account.Any question or problem, do feel free to contact us. Thank you.Best wishes,Helena3.客户取消交易-已付款，已寄出Hi,Dear Valued Customer,We are sorry to hear that you’d like to cancel the order. And we’d like to, but the package has already sent out to you.Is it possible to continue the transaction? Since the package is already on its way to you?Thank you so much for your understanding and consideration.Look forward to your reply!Have a nice day.Helena4.拒收Dear Valued Customer, ,Thanks for your reply.Please refuse the package if the package happens to reach your side one day. Hope you could understand us.And when we get the package, we will refund you. Hope you could understand us.We sincerely believe nothing can be a problem with communication.Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.Best regards,Helena（2）修改地址1. 可以修改Hi,Dear Valued Customer,Ok, no problem. We will ship the order to the new address.Thanks for your support.Best wishes,Helena2. 修改地址-不能修改，货已发Hi,Dear Valued Customer,We are sorry but your order has already been sent out to the original address shown on Amazon. Maybe you can ask someone there to receive the package for you first. OK?Any question or problem, do feel free to contact us. Thank you.Have a nice dayHelena（3）. 客户想某个时间到，到不了，问是否继续交易Hi,Dear Valued Customer,Glad to get your request.It usual takes 15-25 days from ordered date to delivered date.But, as you know, it is international shipment. But sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. So we could NOT make you a promise that the item could reach your side before 某个时间.The parcel maybe will miss your delivery date. How about cancel this order for you? Or you want to continue the transaction?Look forward to your kind reply.Have a nice dayHelena1. 客户不回复，联系客户，问是否继续交易HiDear Valued Customer, ,Glad to write you again.We have replied you on 时间, but get no reply from you. Maybe you are so busy.Thanks for your purchase.The parcel maybe will miss your delivery date. How about cancel this order for you? Or you want to continue the transaction?Look forward to your kind reply.Nice day.HelenaIf you don't reply us within 48 hours, we will cancel the order for you to make my own decisions.2. 客户想某个时间到，不确定，请求等待HiDear Valued Customer, ,Glad to get your request.Your package has been sent out on 时间It usual takes 15-25 days from ordered date to delivered date.But, as you know, it is international shipment. But sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. So we could NOT make you a promise that the item could reach your side before某个时间.Thanks for your patience.Any question, please contact us feel freely.Nice day,Helena五、退货问题1.不需要，要退回，问原因11.18邹Hi,My Dear Valued Customer,Thanks for your purchase.We are so sorry to hear that you would like return the item. Could you kind tell us why do you want to return it?Did you receive the package? Does the item was broken? Or we sent the wrong item to you? What is the matter with item?We will surely give you a fast and satisfactory solution for you.Look forward to your reply ^_^And we sincerely believe nothing can be a problem with communication.Nice day.Helena2.发退回地址Hi,My Dear Valued Customer,It's our return address:5th Floor Building 1，Jingang Road West 2011， Jin Yi new district，Jinhua city,Zhejiang Province，321000, ChinaPhonenumber:138****1998Please tell us tracking number when you return, we will refund to you. ThanksAny question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you. Look forward to your replyNice dayHelena3.货物退回时（我方出运费）Hi,My Dear Valued Customer,。

4大高效评价请求模板，激活各类买家在寻求客户评价方面，不论产品做得多好，卖家总会有所顾虑，担心会给客户留下不好的印象，破坏与买家之间的关系。

到底如何撰写评价请求邮件，何时发送比较合适呢？以下有几个模板，将指导你在何时发送评价请求邮件，以及如何最大化邮件的效用：模板一：预先通知消费者顾客不喜欢收到评价请求邮件的原因之一是：他们没有这方面的心理准备。

消费者的购物“回路”是这样的——“我把钱给你，你提供产品或服务，交易完成”。

因此，预先告知消费者你需要他们在收到产品后给予评价，简单直接。

以下是一个通知邮件例子：Hi Jan,Thanks for your trust in us with[problem].I know we’re going to achieve amazing things together!I had a quick question for you:What can we can say or do to earn a review from you?We’ve made our416customers very,very happy and they’ve decided to share their experience.Are you interested in sharing yours?You can share your thoughts here.[link to review sites or review funnel]Would you let me know?Andrew McDermott您好，XX！谢谢您对我们的信任。

相信我们的产品会让您满意。

不知道您是否有空在收到产品后，为我们写下产品评价，有什么要求可以提出来，我们将尽力满足。

购买过我们产品的416名顾客都特别满意，并分享了他们的产品体验。

如有兴趣请点击（评价链接），分享您的想法。

预先发送这个邮件，能让你了解客户需求，并尽量做到让顾客满意，从而赢得他们的好评。

亚马逊培训之索要评论邮件你写对了吗众所周知，在影响亚马逊对卖家账号进行评定的各项因素中，Review直接影响产品Listing的曝光量和流量，从而影响产品销量。

所以，今天的亚马逊培训，小编就来说说它。

很多卖家为了获得更多的评论，大大方方和买家索要好评，于是，索要好评成了一股热风。

本来索要好评这个事情并不违规，因为亚马逊系统没有强制要求购买过产品的买家必须留下评论，所以对于卖家来讲，索要评论邮件必须要发！但是为了快速得到好评，很多卖家通过赠送产品、提供模版、付费等方式，要求对方留好评的方法屡见不鲜，于是针对这些不良现象。

亚马逊针对评论出台了很多政策；首先平台禁止了奖励性评论，之后开始冻结发送索要评论的账号，近期还更新了信息系统，允许消费者不接收卖家的垃圾邮件。

以下是亚马逊的一些评论规定：·不要赠送产品索要评论。

亚马逊可以追踪到买家使用了0折扣码一个月之后留下的评论。

·不要只要求消费者写好评。

亚马逊想让买家自由地评论，不管是好评、中评还是差评；希望有一些对于产品客观的评价呈现。

·不要给买家提供评论模板。

给买家提供一个模板填空只会被视为操控评论，同时也会让卖家的评论几乎都一样，这样的重复的没有灵魂的review，对于卖家也没有太大意义，反而适得其反。

·不要付费让人评论。

不管是朋友、家人还是知名博主；通过付费的方式来刷评论，被亚马逊系统检测到以后，对于店铺都是有影响的。

其中有一个例外，那就是亚马逊的AmazonVine项目。

亚马逊希望产品评论是来自真实卖家的真实回答，同时消费者也希望自己看到的产品评论真实。

比如在测评被禁之前，如果一个产品很多评论存在“unbiased”和“honest”等词语，一些消费者就不会购买这个产品。

所以卖家发送评论邮件，需要注意哪些技巧呢？下面将详细介绍怎么把邮件写进消费者心坎，让他们自动留下评论：一、卖家不能说什么？大多数亚马逊售后邮件存在的一个问题是，它们几乎相同。

亚马逊申诉大全，这些模板（中英文）帮你撤掉小红旗！文/喵吉年底旺季，很多卖家开心的发布产品（或跟卖产品），兴奋的处理订单安排发货，似乎开启了一座金山，突然，收到了小红旗，通知提示：Amazon has removed your selling privileges. 金山突然变成了雪山。

对于惨遭封号的卖家，咱们先定个小目标：通过申诉拿回账号。

话不多说，歪猫派为大家整理了一系列的亚马逊申诉邮件模板，主要有下列情况：亚马逊账号被关申诉（本篇）、亚马逊产品品牌侵权申诉（今日一起推送的第二篇）、亚马逊跟卖申诉、亚马逊卖违禁品申诉、亚马逊被关联申诉（第三篇）以及亚马逊途径和时间介绍（第四篇）。

首先我们来了解一下如何对已经关闭销售权限的亚马逊账号进行申诉呢？如何申诉01 搞清楚是什么原因导致你的账户销售权限被移除账户销售权限被移除以后亚马逊一般都会发一封Notification 给卖家，卖家可以通过这封邮件得知准确的原因，到底是因为账户表现差，还是违反亚马逊的销售政策或者销售了平台禁售的产品等。

02 评估你过往的销售操作检查下你的客户指标，找出那些给客户带来差的用户体验的订单和不达标的的参数；同时也检查下你账户目前的产品Listing，看看这些产品有没有那些违反亚马逊的政策（比如侵权或者假货之类）03 创建一个补救的行动计划写一个行动计划概括一下你在 Step 2 中发现的与账户销售权限被移除有关的问题，提供一个能够有效解决相关问题的精确的行动计划可以很大程度上恢复你账号的销售权限。

04 把你申诉的内容发给亚马逊补救的行动计划创建写完后, 将其发送给亚马逊希望其恢复您的卖家销售权限。

亚马逊账号被关申诉邮件范文模板Dear Amazon seller support:This is * (店铺名) writing to you.第一部分：先向亚马逊表示感谢，之后介绍下店铺已经取得的成绩（开店时间、订单量交易额）最后表明意识到自己的错误，阐释原因。

1.亚马逊卖家发货到达时间邮件模板Dear ___,Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest.Best regards2. 回复买家询问物流情况的邮件模板Dear ___,Thanks for your message. Hope you are great.Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office).International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap.Your understanding will be highly appreciated.Best regards3.先填单,漏发货后，向客人解释的邮件模板Dear ___,Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap. If not, we will make you the full refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards4. 产品发货后，客户提出要换货的回信邮件模板Dear ___,Thanks for contact with us.Sorry to tell you that the item have been dispatched, and we can't change it for you now .We knew you receive it and it is not suitable for you.To express our apologize, we provide few suggestion following by:1.We will arrange a suitable replacement for you for free2.We can refund full price for you.Which one do you prefer?Sorry for all inconvenience it led to.Looking forward to your reply.Sincerely,5. 亚马逊卖家邀feedback的邮件模板Dear----Thank you for your purchase! Order id_______________.I am writing to concern whether you have receive your item.Are you satisfied with our product and service.If you have any question with your order,please contact with us.We would try our best to solve it.If you are satisfied with our services, would you please give us a honor to share your feeling on the following link:Thanks in advance. We will really appreciate with it.Have a nice day!Best regards6. 买家要求退货，卖家回信邮件模板(自发货)Dear----Thank you for contacting us regarding your inquiry.We found your return request. Could I know the reason why you want to refund?Are there any issues of our product?If yes, could you sent the photo of the issues thus we can help you better and submit to QC.Will it be possible to give new one as a compensation?Or how about we make you a partial refund as a way to make up for this?Looking forward to your reply soon.Best regards7. 亚马逊客户退货的询问原因邮件模板Dear ---Thank you so much for your great support on us.So sorry for the inconvenience it caused.Could I know the reason why you return the item?Are there any issues of our product?If yes, could you sent the photo of the issues thus we can help you better and submit to QC.Waiting for your reply.Best regards8. 客户询问货物的tracking number的回信邮件模板Dear————,Thank you for contacting us regarding your inquiry.Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-7 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.Best regards9.索取Review模板Dear————,My name is X and I am the owner of [Your Amazon Store Name]. I want to personally thank you for being one of our customers!I noticed that your order was delivered recently. Product Ordered: XYour order: https:///gp/your ... ID%3D[insert customer's order # inside these brackets and delete brackets]I hope that you've had a chance to try the product. I want to make sure that you are 100% happy. If you have any issues, please reply to this email so I can make it right! (In fact, I love to hear from people who are enjoying my products, so I'd like to hear from you even if everything has gone smoothly!)If you are not satisfied with the product, please give us a chance to make it right! Respond to this email, and I will do whatever it takes to make you happy.We'd be honored to get your honest experience and suggestion of the product!https:///review/ ... es%23Thank you again for ordering from [Your Amazon Store Name]. We truly appreciate your business. We LOVE our customers and we will always be here if you need us.Wishing you the best,10.亚马逊的商品被跟卖，发警告信的邮件模板Dear “ B ”,It has come to our attention that “ B ”is using the " A " trademark without license or prior written authorization from " A "." A " holds federal trademark registrations in the United States. So “ B ”listings violate " A " trademark and intellectual property rights. You are also in breach of Amazon’s Participation Agreement.Therefore, we demand that you immediately remove all listings on in which “ B ”utilizes our trademarks and images protected by copyright.“ B ”currently has at least one listing on for products that utilize“A’s”trademarks and/or copyrights without authorization. See the following ASIN: B001234567 (写自己的ASIN)" A " is the only entity authorized to provide authorization to sell its products on . Your listing constitutes a violation of " A's " trademark rights, copyrights, and Amazon’s Participation Agreement.“ B ”'s infringing listings must be removed immediately to prevent damage to " A " brand and lost sales.While " A " has many options available under this state. But we would prefer to resolve this matter amicably. Please confirm to us in writing within 24 hours, that you have:(1) Removed all of " A’s " trademarks and copyright material from your listings and any other website or public display you operate;(2) Removed all of " A’s " listings of products it claims to be associated with " A’s ", including but not limited to the ASINs listed aboveFailure to take action within 24 hours will force us to report this serious violation to the Amazon seller performance team. This is licensed products to as well, Amazon seller performance team will take such violations very seriously, possibly resulting in removal of your selling privileges on .Thank you for your attention to this matter. Please contact us if you have any questions.Legal on behalf of " A "11.邀请顾客成为老客户群邮件Dear_______,Thanks for your kindly support for 店铺名.To express our g rateful, we want to invite you join in our “VIP team(自己取名)”Our VIP team member(自己取名)can experience our new product in advance and enjoy discount .Just contact us with order ID by contacting our email on attachment.(把邮箱放在附件上)We are waiting for your email.Have a good time.Best regards,12.买家不知道如何使用产品的回信邮件模板Dear————,Thank you for contacting us regarding your inquiry.We are really grateful with your question Thus we can realize our shortage of product listing.We will update our listing to perfect our product information.There is the latest instruction of our product .Please check the attachment for your reference.If you still have any question, please be free to contact with us.We will do our best to help you ASAP.Best regards,13.给买家补发自发货售后件的通知模板Dear————,Hope you are fine and doing well.We have already arrange the replacement to you for your reference.(产品具体参数)The tracking number is _______________, please click the attachment to get more detail .It will take 7-10 day to arrive your city because of the long distance.Thanks for your kindly understanding and support.If you still have any question, please be free to contact with us.We will do our best to help you ASAP.Best regards,14.差评跟进邮件(进度一)Dear————,How are you recently? Hope you and your family are good.We found your review for (产品).We are really sorry for the inconvenience it causedTo express our apologize, we provide few suggestion following by:1.We will arrange a suitable replacement for you for free2.We will provide a claim code for you.3.Or refund allWhich one do you prefer?Looking forward to your reply soon.Best regards,15.差评跟进邮件(进度二)Dear————Hope you have a great time.I am writing to concern whether you have receive the replacement.If you still have any question with your order, please contact with us.We would try our best to solve it.If you are satisfied with our services, could you do me a big favor to upgrade the r eivew? The following link:————————————————————————————It is really important for me.We will really appreciate for it.Sincerely,16.客户订购多个产品，卖家发邮件确认产品订单Dear ——，Thank you so much for your great support on us.We have received your order of “XXXXXX”.We will work on your order asap, we just want to confirm the amount of the compass, did you order 10（数量）pcs?产品参数——————————————————If nothing is wrong, we will ship them asap.Seller’s name17.卖家发错地址Dear____，Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately and make you a partial refund , if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best RegardsSeller’s name18.客户因订购的商品大小不合适导致退货Dear——，Thanks so much for your great support on 店铺名.So sorry for the inconvenience that the swimming suit（产品名）did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step.Waiting for your reply.。

14种亚马逊英文邮件回信1、亚马逊客户购买多种产品发邮件确认产品订单邮件模板Dear ---Thank you so much for your great support on us.We have received your order of "把订单复制进去".We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs?If nothing is wrong, we will ship them asap.Best regards2、亚马逊客户因购买的商品大小不合适导致退货的邮件模板Dear ---Thank you so much for your great support on us.So sorry for the inconvenience that the swimming suit did not fit you.Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this?Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply.Best regards3、亚马逊卖家发错地址邮件模板Dear ---Thank you so much for your great support on us.What a big mistake we made!Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund.Waiting for your reply and hope your kind understanding.Best regards4、亚马逊卖家发货到达时间邮件模板Dear----Thank you so much for your great support on us.Usually it takes about 7-12 days for the item to reach you.Any question, feel free to contact us and we will reach you at the soonest.Best regards5、亚马逊卖家发货发货后要求买家写反馈的邮件模板Dear----Thank you very much for your order!We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback.Have a nice day!Best regards6、亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板Thank you so much for your great support and sorry for keeping you waiting.We checked the tracking information found there is no update information as you said.We will contact the post office to find out the problem.We wonder would you still want the item, if yes, inform us the size and we will resend you asap, if not, we will make you the refund.Waiting for your reply.Any inconvenience hope your kind understanding.Best regards7、亚马逊的商品被跟卖，发警告信的邮件模板。

竭诚为您提供优质文档/双击可除亚马逊测评邮件标题模板篇一：亚马逊邮件模板一、未收到货................................................. ................................................... (4)（1）.首次来信................................................. ................................................... . (4)1.请求等待................................................. ................................................... (4)2.请求等待一周................................................. (5)3.请求等待3天................................................. ................................................... . (5)4.晚发货................................................. ................................................... (6)a:晚发货,请求等待（假装海关扣押了一段时间）............................................... . (6)b:晚发货,假装建议重发................................................. ................................................... . (6)5.部分未收到，请求等待（拆分订单，无货后寄包裹）............................................... . (7)6.建议重发,未收到，丢包................................................. (7)7.建议退款,丢包（无货）............................................... ................................................... .. (8)8.建议重发,部分未收到/发错货................................................. (8)9.建议退款,部分未收到/发错货（无货）............................................... . (8)10.告知跟踪号（邮政）............................................... ................................................... . (9)11.告知跟踪号（比邮）............................................... ................................................... . (9)12.客户询问跟踪号（没有跟踪号）............................................... (10)13.已签收，未到货（邮政）............................................... ................................................... (10)14.已签收，未收到/到达待取（挂号）............................................... . (10)（2）再次来信................................................. ................................................... . (11)1.建议重发................................................. ................................................... . (11)2.建议退款................................................. ................................................... . (11)3.告知将要发出................................................. (12)4.已重发，请求等待................................................. ................................................... (12)5.告知已退款................................................. ................................................... (13)6.退款没收到，让客户询问amazon............................................. . (13)7.感谢买家答应等待................................................. ................................................... .. (13)8.感谢买家的理解................................................. ................................................... (14)9.买家告知货收到，索要好................................................... .14二、物品破损................................................. ................................................... (15)（1）首次来信................................................. ................................................... (15)1.请求拍照-破损................................................. ................................................... (15)2.建议重发-破损................................................. ................................................... (15)3.建议退款-破损................................................. ................................................... (16)4.钻掉了或是什么掉了退部分款................................................. . (16)（2）再来信................................................. ................................................... . (17)1.photo收到，建议重发................................................. ................................................... . (17)2.photo收到，建议退款................................................. ................................................... . (17)3.photo未收到，询问................................................. ................................................... .. (17)4.告知24小时内重发.................................................................................................... . (18)5.告知已退款................................................. ................................................... (18)三、描述不符................................................. ................................................... (18)（1）首次来信................................................. ................................................... (18)1.请求拍照................................................. ................................................... . (18)2.建议重发，发错货时................................................. ................................................... (19)3.建议退款(部分退款，或全部)................................................ (19)（2）再来信................................................. ................................................... . (20)1.告知会重发................................................. ................................................... (20)2.告知已退款................................................. ................................................... (20)四、订单问题................................................. ................................................... (20)（1）取消交易................................................. ................................................... (20)1.取消交易-付款前................................................. ................................................... . (20)2.取消交易-已付款，未寄出................................................. ................................................... . (21)3.取消交(亚马逊测评邮件标题模板)易-已付款，已寄出................................................. ................................................... . (21)4.拒收................................................. ................................................... .. (21)（2）修改地址................................................. ................................................... (22)1.可以修改................................................. ................................................... . (22)2.修改地址-不能修改，货已发................................................. . (22)（3）.客户想某个时间到，到不了，问是否继续交易 (2)21.客户不回复，联系客户，问是否继续交易................................................. .. (23)2.客户想某个时间到，不确定，请求等待................................................. (23)五、退货问题................................................. ................................................... (24)1.不需要，要退回，问原因................................................. ................................................... (24)2.发退回地址................................................. ................................................... .. (24)3.货物退回时（我方出运费）............................................... ................................................... (24)4.货物退回时（对方出运费）............................................... ................................................... (25)5.货物退回时(海外仓)................................................ ................................................... (25)六、建议ups................................................ ................................................... . (26)1.建议使用ups的(美国站)................................................ ................................................... (26)2.建议使用ups的(英国站)................................................ ................................................... (26)ups无法投递让客户联系当地邮局................................................. . (27)七、缺货单，异常单联系................................................. . (28)1.假装包裹破损被退回，建议重发................................................. (28)2.假装包裹破损被退回，建议退款（无货）............................................... . (28)3.假装包裹破损被退回，建议有货寄出无货退款................................................. (29)4.假装包裹破损被退回，建议自选（无货）............................................... . (29)八、运送及运费问题................................................. (30)(1)运费问题................................................. ................................................... (30)1.客户问可不可以统一运费................................................. ................................................... (30)2.运送问题-屏蔽国家解释................................................. ................................................... (30)九、中差评claim问题................................................. .. (31)(1)claim........................................... ................................................... (31)a:itemnotreceived.................................. ................................................... (31)1.建议重发-漏发，（已回复）............................................... ...................................................312.建议重发-丢包................................................. ................................................... (31)3.已重发，请求等待................................................. ................................................... (32)4.建议退款-漏发................................................. ................................................... (32)5.建议退款-丢包................................................. ................................................... (32)6.建议退款（建议重发无回复）............................................... (33)5.已退款................................................. ................................................... .. (33)b:itemnotasdescribed............................... ................................................... (34)1.请求拍照-破损................................................. ................................................... (34)2.建议重发-破损.................................................................................................... (34)3.已重发-破损（有跟踪号）............................................... ................................................... . (35)4.建议退款-破损（质量差）............................................... ................................................... . (35)c:chargebacks...................................... ................................................... (36)1.chargebacks问原因................................................. ................................................... . (36)2.未回复-已签收联系亚马逊................................................. ................................................... ..36(2)Feedback........................................ ................................................... .. (37)（1）未收到货物的................................................. ................................................... . (37)1.建议重发................................................. ................................................... . (37)2.告知将要重发................................................. ................................................... .. (37)3.已重发-有跟踪号................................................. ................................................... .. (38)4.已重发-问有没有收到................................................. (38)5.已重发-已签收................................................. ................................................... (39)6.建议退款................................................. ................................................... . (39)7.已退款................................................. ................................................... .. (40)8.已经全额退款，未收到回复，再次联系催促改差评................................................. . (41)（2）物品损坏................................................. ................................................... (41)1.建议重................................................... . (41)2.已重发................................................. ................................................... .. (42)3.已重发-已签收................................................. ................................................... (42)4.建议退款................................................. ................................................... . (43)5.建议重发无收到回复，建议退款（请求客户改评时）............................................... .. (43)6.已退款................................................. ................................................... .. (44)（3）质量不满意................................................. ................................................... .. (44)1.建议退款................................................. ................................................... . (44)2.已退款................................................. ................................................... .. (45)（4）尺寸不合适................................................. ................................................... .. (45)1.部分退款................................................. ................................................... . (45)2.已退款.................................................................................................... .. (46)（5）其他原因................................................. ................................................... (46)1.没有说明原因................................................. ................................................... . (46)2.因为运输慢中评................................................. ................................................... . (47)3.客户答应修改评价，告知步骤................................................. . (47)十、联系亚马逊................................................. ................................................... .. (48)（1）。

亚马逊安全合规邀评邮件、追踪信模板前言首先，很多卖家朋友和运营小伙伴们，会担心说邀评会违规，甚至有人说“Review”和“Rating”等这样的字眼，属于“敏感词”。

这里给大家辟一下谣言哈。

亚马逊官方是允许邀评的，只不过是要符合要求的正规邀评才行。

常见的违规邀评有如“好评返现”，“折扣换好评”，“免费产品换好评”，“如果你觉得我们的产品好用，请给我们留好评”等等。

亚马逊允许的邮件/消息内容：1.解决订单配送问题2.请求完成订单所需的其他信息3.询问退货相关问题4.发送发票5.请求商品评论或/和卖家反馈6.安排较重或大件商品的配送时间7.安排上门服务预约事宜8.确认定制设计或任何其他需要联系买家接收他们所购商品的原因亚马逊禁止的邮件/消息内容：1.奖励或说服买家提交正面商品评论或卖家反馈的消息，包括提供补偿、金钱2.奖励、礼品卡、免费或打折商品、退款、返点或赔偿、未来的优惠3.要求删除或更改现有商品评论的消息4.要求买家仅在对商品拥有良好体验时才对商品做出评论的消息5.重复请求（每个订单的）商品评论或卖家反馈接下来开始邮件模板：模板1：针对签收时间在1-2周内的订单，对产品质量有信心，Review和Feedback一起邀Dear Customer/Hi, xxxGood morning/eveningSorry for bothering in. This is Xxx, and I’m just following up with the Product Name you have bought from us a couple days before. Hope the item was safely received and served the job well. If any issue with the order or item, please always feel free to let me know, I’ll see the best I can do to make it right for you.And if you have time, would you mind kindly share us how you feel with this order or our product by leaving us a Product Review or Feedback? It’ll be very appreciated.Thank you for your time. Have a nice day!(对方时间是晚上，就不要发Havea nice day了哦~)Best,XxxBrand Name模板2：针对签收时间在1-2周内的订单，对产品质量有信心，仅邀FeedbackDear Customer/Hi, xxxGood morning/eveningSorry for bothering in. This is Xxx, and I wrote this message to you just for following up with the Product Name you have bought from my store a week before. Hope it was safely received and worked well for you. Should any problem, please always feel free to let me know, I’ll see the best I can do for you.By the way, if you have time, could you please kindly leave a Feedback to my store by sharing your experience with this order or the item(s)? It’ll be very appreciated.Thank you for your time. Have a nice day!Best,XxxBrand Name模板3：针对签收时间在1-2周内的订单，对产品质量有信心，仅邀ReviewDear Customer/Hi, xxxGood morning/eveningHi,Sorry for bothering. This is Freya, and I'm just following up with the Product Name you have bought from us before. Hope the item was safely received and served the job well for you. If there’s any problem, please feel free to let me know the details, I’ll check it immediately and try my best to make it right.By the way, when you have the time, it will be very appreciated if you can kindly share us your experience with this order by leaving a comment or simply a rating on the product page, I'm sure it will be also very helpfulfor other customers when they are making their choices. Thank you for your time. Have a nice day!Best,XxxBrand Name。