剑桥商务英语真题1 答案

剑桥商务英语BEC中级阅读真题（一）PART ONEQuestions 1-7Look at the sentences below and the job advertisements on the opposite page.Which job does each sentence 1-7 refer to?For each sentence, mark one letter (A, B, C or D) on your Answer Sheet.You will need to use some of these letters more than once.1 You will be responsible for the operation of a computer system.2 You must be able to forecast what people will want to wear.3 You will be able to work with people from many different countries and backgrounds.4 You will have a qualification which covers two subject areas.5 It is necessary to have worked in this sector before.6 You will need to keep in contact with the headquarters of the organization.7 The advertisement emphasises the need to have a suitable approach to important people.ABUSINESS MANAGERYou will be responsible for our global business within specific countries and will have a good understanding of international distribution, possibly based on previous experience, plus the ability to work in markets that are highly varied in their culture. You will be fluent in a second language, be willing to travel extensively, and preferably have a degree.BDEPARTMENT STORE BUYERBased at our head office in London, you will select and order stock from our suppliers in Italy. You will need to predict fashion trends and build a strong relationship with our Italian office. You will have gained your buying experience in women’s fashion and will hold a degree in design with a business studies component.CLEGAL SERVICES ADMINISTRATORAs head of the legal office, your work will include managing the office IT network, typing reports, diary maintenance and supervision of another staff member. You will need good organizational skills in order to keep ahead of a varied workload. You will be dealing with senior executives and government officials, so a mature and efficient manner is essentialDREGIONAL LEISURE SITES MANAGERYou will be responsible for budgetary planning, contract negotiations, local marketing and effective administration. You will communicate frequently with our main office using the latest technology. Your experience could be from any business sector but you should enjoy outdoor life and will ideally possess an estate management qualification.。

English for Business StudiesKey to Unit 01: The three sectors of the economyThis unit covers a lot of basic vocabulary concerning developed economies much of it in an extract from a well-known British novel. It also discusses the evolution of the economy of most of the older industrialized countries, with the decline of manufacturing industry and its replacement by services. There is an extract from a magazine interview with an economist and an interview with a British Member of Parliament on this issue.1a V ocabulary p09Identify the most prominent features in this photograph, which illustrates various important elements of the infrastructure of a modern industrialized country.The photo clearly shows a large factory (the Unilever factory in Warrington, England) in the center, with more factories, industrial units, or warehouses in the top right-hand corner. The large factory seems to include some office buildings. Also visible are agricultural land (in the background; the land in the foreground doesn’t appear to be cultivated), a river, a railway and several roads, and housing, perhaps with a school in the center of the housing estate top left.1b Reading p10What is the key point that this extract is making about economies?The text suggests that most people take for granted the amazing complexity of the economic infrastructure.1c Comprehension p111.In lines 4-7, Robyn sees examples of all three. What are they?Tiny fields (the primary sector), factories (the secondary sector), and railways, motorways, shops, offices, and schools (the tertiary sector).2.The long sentence from lines 12-28 lists a large number of operations belonging to the different sectors of the economy. Classify the 18 activities from the passage Primary sector: digging iron ore, mining coal.Secondary sector: assembling, building, cutting metal, laying cables, milling metal, smelting iron, welding metal.Tertiary sector: advertising products, calculating prices, distributing added value, maintenance, marketing products, packaging products, pumping oil, transportation.3.Can you think of three important activities to add to each list (not necessarily in relation to the kettle)?Primary sector: farming (agriculture), fishing and forestrySecondary sector: manufacturing, transforming and processingTertiary sector: financing, designing, retailing2a Reading p121.Why do people worry about the decline of manufacturing?Because they think it will lead to unemployment.2.Which activities are as important as the production of goods?Designing goods, persuading people to buy them; arts and entertainment.3.Should people worry about this state of affairs?No, because it is a natural, progressive and inevitable development.2b Listening p13Listen to a short interview with Denis MacShane, a British Member of Parliament for the Labor Party.Does he hold the same view as J. K. Galbraith?Denis MacShane quite clearly disagrees with Galbraith.1.Why does MacShane think that manufacturing has a future?Because there are many new products that have to be invented to serve new needs.2.Why does MacShane think that manufacturing has a future in the advanced countries?Because these countries have production technology that requires very little labor input.3.Why, however, is this manufacturing unlikely to solve the problem of unemployment?Precisely because it requires very little labor input.4.What does MacShane mean by ‗in theory there should be no more manufacturing‘ in Switzerland? (It is this theory that makes many people argue that m anufacturing must move to ‗less-developed‘ countries.)The conventional theory is that the most important cost in manufacturing is labor, and wages and salaries in Switzerland are the highest in the world. (As is the cost of living!)5.Why does he say it is surprising for a British company to be buying Swiss goods?Because the pound sterling has, over the years, lost a great deal of value against foreign currencies, especially the Swiss franc.6.What is the reason he gives for the United States still being the richest nation in the world?It has a successful manufacturing economy, including its computer and car (automobile) industries.7.Match up the following expressions and definitions:1.to convert itself. B/ to change from one thing to another2.to serve needs D/ to satisfy people’s desires or requirementsbor input A/ manual work4.to stumble on E/ to discover something by accident5.to be dubious C/ to be uncertain, disbelieving2c Writing p13Summarize both Gallbraith‘s and MacShane‘s arguments in a short paragraph of fewer then 50 words.A POSSIBLE SUMMARY Galbraith says that manufacturing industry will inevitably decline in the advanced industrial countries, and be replaced by design, advertising, entertainment, and so on. MaShane says that manufacturing will change, and make new products with new technology.New words in this unit 01agriculture, business, company, consumer, economic, economy, employment, goods, industry, infrastructure, labour, manufacturing, primary sector, product, raw materials, secondary sector, tertiary sector, unemploymentUnit 2 ManagementManagement is important. The success or failure of business organizations, government institutions and public sector services, voluntary and non-profit organizations, sports teams, and so on, often depends on the quality of their management. This unit includes a discussion of the qualities required by managers, a definition of management, consideration of the role of the meetings in management, a critical view of the management of one large American multinational company, and an interview with the manager of a British department store, who discusses his job.Before the discussion on the qualities required by managers and the definition of management, maybe we can discuss the cartoo n. What‘s the joke? We can assume that Mr. Farvis runs this company (his name is on the door). What can we say about his managerial skills, or his apparent lack of them?Discuss in pairs for two minutes what exactly managers do, concerning organizing, setting objectives, allocating tasks and resources, communicating, motivating, and so on.1a DiscussionWhat is management? Is it an art or a science? An instinct or a set of skills and techniques that can be taught?Management is a mixture of innate qualities and learnable skills and techniques.What do you think makes a good manager? Which four of the following qualities do you think are the most important?Being decisive: able to make quick decisionsBeing efficient: doing things quickly, not leaving tasks unfinished, having a tidy desk, and so onBeing friendly and sociableBeing able to communicate with people -----Being logical, rational and analyticalBeing able to motivate and inspire and lead people -----Being authoritative: able to give ordersBe ing competent: knowing one’s job perfectly, as well as the work of one’s subordinates -----Being persuasive: able to convince people to do thingsHaving good ideas -----Are there any qualities that you think should be added to this list?Which of these qualities can be acquired? Which must you be born with?There are clearly no definitive answers as to which of these skills can be acquired.1b ReadingPeter Drucker, the (Austrian-born) American management professor and consultant, is the author of many books about business. This text summarizes some of Peter Drucker‘s views on management. It paraphrases the extended definition of management he gives in one of his management textbooks. As you read about his description of the work of a manager, decide whether the five different functions he mentions require the four qualities you selected in your discussion, or others you did not choose.What is management?Drucker’s first point (setting objectives and developing strategies) presumably requires qualities J, H, E and A (not necessarily in that order). The second point (organizing) presumably also requires H, E and J. The third point (motivation and communication) embraces F, D, I and probably C. The fourth point (measuring performance) probably requires H and E. The fifth point (developing people) might require H, F, D and J. But all this is clearly open to discussion.1c V ocabularyComplete the following sentences with these words.Achieved; board of directors; communicate; innovations; manageable; performance; resources; setting; supervise1.managers have to decide how best to allocate the human, physical and capitalresources available to them.2.Managers -- logically – have to make sure that the jobs and tasks given to theirsubordinates are manageable.3.There is no point in setting objectives if you don‘t communicate them to yourstaff.4.Managers have to supervise their subordinates, and to measure, and try toimprove, their performance.5.Managers have to check whether objectives and targets are being achieved.6.A top manager whose performance is unsatisfactory can be dismissed by thecompany‘s board of directors.7.Top managers are responsible for the innovations that will allow a company toadapt to a changing world.1d V ocabularyThe text contains a number of common verb-noun partnerships (e.g. achieve objectives, deal with crises, and so on).Match up these verbs and nouns to make common collocations.Allocate resources (or people)Communicate information (or decisions)Develop strategies (or people or subordinates)Make decisionsMeasure performanceMotivate peoplePerform jobsSet objectivesSupervise subordinates2 Meetings‘One can either work or meet. One cannot do both at the same time.’(Peter Drucker: An Introductory View of Management)What do you think Peter Drucker means by this comment?Drucker obviously believes that work is largely something that is done individually, and that meetings are not ‘work’, but merely preparation for it, or consolidation after it.2a Reading p18Read the computer journalist Robert X. Cringely‘s description of the management style at IBM.Is he positive or negative about IBM‘s working culture?Robert Cringely’s history of the personal computer industry is very informative, in places very critical, and also very funny. In this extract, he is extremely negative about IBM, saying that they put much too much effort into management and worrying about the possibility of making bad decisions, and not enough into producing good, competitively-priced products.2b ComprehensionExplain in your own words exactly what Robert Cringely means in the following sentences.1.Every IBM employee‘s ambition is apparently to become a manager.It seems as if the people who work for IBM are more interested in being regarded as a manager than as a computer designer or technician2.IBM makes management the company‘s single biggest business.IBM’s corporate culture seems to place more emphasis on management than on developing and selling the company’s products.3.IBM executives manage the design and writing of software.IBM’s managers don’t actually do the work of designing and writing software themselves, but organize and supervise the people who do it.4.IBM products aren‘t often very competitive.IBM products are rarely as good or as dheap as similar products made by their competitors5.The safety net at IBM is so big it is hard to make a bad decision.There is an extensive hierarchy and a system of checks and controls whichensures that bad decisions are generally avoided (but good decisions also take a very long time to make).6.This will be the source of the company‘s ultimate downfall.The slowness of IBM’s decision-making process (and the consequent lack of competitiveness of their products) will eventually destroy the company.2c V ocabulary p18Find word in the text that mean the same as the words or expressions below.1.seemingly apparentlyputer programs software3.work, time and energy effortputers (and other machines) hardware5.young workers still learning their jobs trainees6.knowledge and skill expertise7.levels or strata layers8.to make certain that something is true verify9.corrected or slightly changed amended10.collapse or failure downfall3 The retail sectorYou will hear part of an interview with Steve Moody, the manager of the Marks & Spencer store in Cambridge, England.What do you know about Marks & Spencer?M&S, as many people call them in Britain sell clothes, household goods and food. They have branches all over Britain, and are expanding into continental Europe. 3a Listeninglisten to part One, in which Steve Moody describes the role and responsibilities of a store manager.Tapesript Part OneSTEVE MOODY so, as the store manager in Cambridge, which is probably the fortieth largest of the 280 stores we have got, I am responsible for the day-to-day running of the store. All the product is delivered to me in predescribed quantities, and obviously I’m responsible for displaying that merchandise to its best advantage, obviously I’m responsible for employing the staff to actually sel l that merchandise, and organizing the day-to-day logistics of the operation. Much more running stores is about the day-to-day operation. And ensuring that that’s safe, and obviously because of the two hundred people that we would normally have working her e it’s ensuring that they are well trained, that they are well motivated, and that the environment they work in is a pleasant one, that they are treated with respect, and that they are committed to the company’s principles. Which of the following tasks is he responsible for?1.designing the store and its layout2.displaying the merchandise3.employing the sales staff4.ensuring the safety of staff and customers5.establishing the company‘s principles6.getting commitment from the staff7.increasing profits8.maintaining a pleasant working environment9.motivating staffanizing the day-to-day logistics11.pricing the merchandise12.running 40 out of 280 stores13.selecting the merchandise14.supervising the day-to-day running of the store15.training staff3b ListeningListen to Part Two, and answer these questions.Tapescript Part TwoINTERVIEWER How much freedom do those people have within their jobs to make decisions themselves? How much delegation is there of responsibility down the chain?STEVE MOODY We would , as a business, like to encourage as much accountability and delegation as possible. Of course that does depend on the abilities of the individuals, the environment in which you’re working, and the time of year. With 282 stores we have a corporate appearance in the United Ki ngdom’s high streets. It is quite important that when customers come into Marks & Spencer’s Cambridge they get the same appearance and type of looking store and the same level of service that they would expect if they went into Marks & Spencer’s Edinburgh in Scotland, for example, and it’s very important that we have a corporate statement that customers understand. So, there are obviously parameters and disciplines that, you know, not only the staff but supervision and management would follow. Within that, in terms of development and training, training is obviously an investment for all staff. If staff are trained to do their job well and they understand it, they will feel confident in what they’re doing, that in turn will give a better service to the customers, obviously from Marks & Spencer’s point of view it could well lead to increased sales.1.Why are Marks & Spencer‘s store managers limited in giving accountability totheir staff and delegating responsibilities?Although marks & Spencer ‘would like to en courage as much accountability and delegation as possible’, they have a corporate appearance for all their stores, in all of which customers should get the same level of service. This limits the freedom of individual mangers to change the stores: there are ‘parameters and disciplines that not only the staff but supervision and management would follow’.2.What do they concentrate on instead?Instead, they concentrate on staff development and training.3c listeninglisten to Part Three, and answer the following questions.Tapescript Part ThreeINTERVIEWER Do you have meetings for members of staff where they can express views about what’s going on in the store?STEVE MOODY We have a series of meetings, management and supervisoryevery week we have something whi ch Marks & Spencer’s call a focus group, which is members of staff who get together regularly from all areas of the store, so from the food section and perhaps the menswear section, from the office who do the stock and accounting, and indeed the warehouse where people receive goods. They have meetings, they discuss issues, they discuss problems that they feel are going on in the store. They also discuss suggestions of how they can improve that we run the store, and they discuss that amongst themselves first. They will then have a meeting with members of management and obviously myself, and we will discuss those issues and work together to try and provide solutions. However, Marks & Spencer’s philosophy, I suppose, is that meetings should not be substitute for day-to-day communication and therefore if problems do arise in terms of the operation, or an individual has got a problem in their working environment, or indde their immediate line manager, or indeed if they have a problem outside, which might be domestic, or with their family, we would like to discuss that as it arises and would like to encourage a policy that they will come and talk to their supervisor or their manager, to see what we can do to solve the problem.Steve Moody mentions two kinds of regular meetings. The first is weekly meetings for management and supervisory staff.1.What is the second kind of meeting called?A focus group.2.Who attends them?Members of staff from all areas of the store (e.g. the food section, the menswear section, the stock and accounting office, the warehouse, and so).3.What are they designed to achieve?Staff can discuss problems in the store, and make suggestions for improvements. After this, they will meet with members of management to discuss those issues and try to provide solutions.4.What kind of problems cannot be dealt with by meetings?Individuals’ problems with their work or their line manager, or even family problems5.How are such problems dealt with?Individuals are encouraged to discuss such problems with their supervisor or manager.3d DiscussionAfter reading and hearing about management, do you think you have the right skills to be a manager? Would you be able, for example, to set objectives, motivate and coordinate the staff, and manage a department store, or a computer manufacturer?Some learners may decide that they have the necessary abilities to become a manager or even a top manager; others may envisage more specialized careers in a particular function such as marketing, finance, computing, accounting, and so on, which will not involve managing and coordinating a large number of people and operations.New words in this unit 02Allocate, banker, board of directors, chairman, competitive, customer, director, distributor, function, hardware, innovation, investor, logistics, manageable, management, manager, measure, meeting, merchandise, motivate, objective, organization, pay, performance, promotion, resources, software, staff, strategy, subordinate, supervise, supplier, tactics, team, top manager, trainee.Unit 3 Company structureOne of the most important tasks for the management of any organization employing more than a few people is to determine its organizational structure, and to change this when and where necessary. This unit contains a text which outlines the most common organizational systems and exercise which focuses on the potential conflicts among the different departments of a manufacturing organization, an example of an organization chart, and a critical look at the flexible organizational structure of an American computer company.1a DiscussionThis discussion activity follows on naturally from activity 3d in the previous unit, about managing companies or having more limited responsibilities in a particular department.1b V ocabulary1. Autonomous: C independent, able to take decisions without consulting a higher authority2. Decentralization: E dividing an organization into decision-making units that are not centrally controlled.3. Function: B a specific activity in a company, e.g. production, marketing, finance4. Hierarchy: A system of authority with different levels, one above the other.5. Line authority: F the power to give instructions to people at the level below in the chain of command6. Report to: G to be responsible to someone and to take instructions from him or her7. Subordinates: D people working under someone else in a hierarchy1c ReadingThe text summarizes the most common ways in which companies and other organizations are structured, and mentions the people usually credited with inventing functional organization and decentralization. It mentions the more recent development of matrix management, and a well-known objection to it. How arte most organizations structured?Most companies are too large to be organized as a single hierarchy. The hierarchy is usually divided up. In what way?What are the obvious disadvantages of functional structure?(Discuss briefly in pairs) give some examples of standard conflicts in companies between departments with different objectivesAre there any other ways of organizing companies that might solve theseproblems?A.Functional structureB.Matrix structureC.Line structureD.Staff structureBritish: personnel department = American: staff department or human resources department1d ComprehensionThe only adequate summary is the second. The first stresses the disadvantages of hierarchies much more strongly than the text, and disregards the criticisms of matrix management and decentralization. The third is simply misleading: matrix management and teams are designed to facilitate communication among functional departments rather than among autonomous divisions.Second summaryMost business organizations have a hierarchy consisting of several levels and a clear line of command. There may also be staff positions that are not integrated into the hierarchy. The organization might also be divided into functional departments, such as production, finance, marketing, sales and personnel. Larger organizations are often further divided into autonomous divisions, each with its own functional sections. More recent organizational systems include matrix management and teams, both of which combine people from different functions and keep decision-making at lower levels.1e discussionThe text mentions the often incompatible goals of the finance, marketing and production (or operations) department. Classify the following strategies according to which departments would probably favor them.Production managers: 1.a factory working at full capacity 4.a standard product without optional features 11.machines that give the possibility of making various different products. (1, 4 and 11 would logically satisfy production managers, although 11 should also satisfy other departments.)Marketing managers: 2.a large advertising budget 3.a large sales force earning high commission 6.a strong market share for new products 7.generous credit facilities for customers rge inventories to make sure that products are available (2, 3, 6, 7, 9, would logically be the demands of marketing managers) Finance managers: 5.a strong cash balance 8.high profit margins 10.low research and development spending 12.self-financing (using retained earnings rather than borrowing) (5, 8, 10, and 12 would logically keep finance managers happy.)1f Describing company structureNow write a description of either the organization chart above, or a company you know, in about 100-150 words.Here is a short description of the organization chart illustrated.The Chief Executive Officer reports to the President and the Board of Directors. The company is divided into five majordepartments: Production, Marketing, Finance, Research & Development, and Personnel. The Marketing Department is subdivided into Market Research, Sales, and Advertising & Promotions. The Finance Department contains both Financial Management and Accounting. Sales consists of two sections, the Northern and Southern Regions, whose heads report to the Sales Manager, who is accountable to the Marketing Manager.2a V ocabularyMatch up the words on the left with the definitions on the right.1.industrial belt: C an area with lots of industrial companies, around the edge of acity2.wealth: F the products of economic activity3.productivity: E the amount of output produced (in a certain period, using acertain number of inputs)4.corporate ethos: A a company‘s ways of working and thinking5.collaboration: G working together and sharing ideas6.insulated or isolated: B alone, placed in a position away from others7.fragmentation: D breaking something up into pieces2b ListeningListen to Jared Diamond, and then answer question 1. Listen a second time to check your answers, and then do question 2.1 Which of these do the part-sentences 1-8 refer to?A Route 128 (the industrial belt around Boston, Massachusetts)B Silicon Valley (the high-tech companies in the area between San Francisco and San Jose, California)C IBMD Microsoft1 has lots of companies that are secretive, and don‘t communicate or collaborate with each other. (A)2 has lots of companies that compete with each other but communicate ideas and information. (B)3 has always had lots of semi-independent units competing within the same company, while communicating with each other. (D)4 is organized in an unusual but very effective way (D)5 is currently the center of innovation (B)6 used to have insulated groups that did not communicate with each other (C)7 used to lead the industrial world in scientific creativity and imagination (A)8 was very successful, then less successful and is now innovative again because it changed the way it was organized (C)2 Working in pairs, rearrange the following part-sentences to make up a short paragraph summarizing Diamond‘s ideas about the best form of business organization.A and regularly engage staff who have worked for your competitors.B are at a disadvantage,C because most groups of people getD but also communicate with each other quite freely.E creativity, innovation, and wealth,F into a number of groups which competeG Isolated companies or groupsH most of their ideas and innovations from the outside.I So order to maximize productivity,J You should also exchange ideas and information with other companies,K you should break up your businessIsolated companies or groups are at a disadvantage, because most groups of people get most of their ideas and innovations from the outside. So order to maximize productivity, creativity, innovation, and wealth, you should break up your business into a number of groups which compete but also communicate with each other quite freely. You should also exchange ideas and information with other companies, and regularly engage staff who have worked for your competitors.3a DiscussionRead the following statements, and decide whether they are about the advantages of working in a big or small company.Advantages of working in a small company: 2, 3, 4, 7, 9, 11, 13.Advantages of working in a big company: 1, 5, 6, 7, 8, 10, 12, 14.Some of these answers are open to discussion. For example, number 8: some people might argue that you have a better possibility of realizing your potential in a small company in which you are required to take on a number of different tasks. New words in this unit 03Autonomous, boss, chain of command, Chief Executive Officer (CEO), collaboration, competitor, corporate ethos, decentralization, department, division, downsizing, downturn, finance, fragmentation, functional organization, hierarchy, input, insulated, isolated, level, line authority, Managing Director, marketing, output, personnel, position, President, production, productivity, reorganization, report to, responsibility, salary, sales, subsidiary, wealth.Unit 04 Work and motivationAs well as setting and communicating objectives, developing strategies, and。

BEC商务英语初级考试历年真题1 The Scientific Approach to RecruitmentWhen it (0) to selecting candidates through interview, more often than not the decision is made within the first five minutes of a meeting.??Yet employers like to (21) themselves that they are being exceptionally thorough in their selection processes. In today’s competitive market place, the (22) of staff in many organizations is fundamental to the company’s success and, as a result , recruiters use all means at their disposal to (23) the best in the field.One method in particular that has (24) in popularity is testing , either psychometric testing, which attempts to define psychological characteristics , or ability￡aptitude testing (25) an organization with an extra way of establishing a candidate’s suitability for a role. It (26) companies to add value by identifying key elements of a position and then testing candidates to ascertain their ability against those identified elements.The employment of psychometric or ability testing as one (27) of the recruitment process may have some merit, but in reality there is no real (28), scientific or otherwise, of the potential future performance of any individual. The answer to this problem is experience in interview techniques and strong definition of the elements of each position to be (29) as the whole recruitment process is based on few real certainties, the instinctive decisions that many employers make, based on a CT and the first five minutes of a meeting, are probably no less valid than any other tool employed in the (30) of recruitment.21.A suggest B convince C advise D believe22.A worth B credit C quality D distinction23.A secure B relies C attain D achieve24.A lifted B enlarged C expanded D risen25.A provides B offers C contributes D gives26.A lets B enables C agrees D admits27. A portion B member C share D component28. A extent B size C amount D measure29.A occupied B met C filled D appointed30 A business B topic C point D affair《The scientific approach to recruitment》，招人的科学方法。

BEC商务英语初级考试历年真题1 The Scientific Approach to RecruitmentWhen it (0) to selecting candidates through interview, more often than not the decision is made within the first five minutes of a meeting.??Yet employers like to (21) themselves that they are being exceptionally thorough in their selection processes. In today’s competitive market place, the (22) of staff in many organizations is fundamental to the company’s success and, as a result , recruiters use all means at their disposal to (23) the best in the field.One method in particular that has (24) in popularity is testing , either psychometric testing, which attempts to define psychological characteristics , or ability￡aptitude testing (25) an organization with an extra way of establishing a candidate’s suitability for a role. It (26) companies to add value by identifying key elements of a position and then testing candidates to ascertain their ability against those identified elements.The employment of psychometric or ability testing as one (27) of the recruitment process may have some merit, but in reality there is no real (28), scientific or otherwise, of the potential future performance of any individual. The answer to this problem is experience in interview techniques and strong definition of the elements of each position to be (29) as the whole recruitment process is based on few real certainties, the instinctive decisions that many employers make, based on a CT and the first five minutes of a meeting, are probably no less valid than any other tool employed in the (30) of recruitment.21.A suggest B convince C advise D believe22.A worth B credit C quality D distinction23.A secure B relies C attain D achieve24.A lifted B enlarged C expanded D risen25.A provides B offers C contributes D gives26.A lets B enables C agrees D admits27. A portion B member C share D component28. A extent B size C amount D measure29.A occupied B met C filled D appointed30 A business B topic C point D affair《The scientific approach to recruitment》，招人的科学方法。

新编剑桥商务英语（初级）学生用书答案Unit 1: IntroductionsVocabularya)1- professional, 2- nurse, 3- salary, 4- engineer,5- advertisementb)1- social, 2- contact, 3- company, 4- decision, 5-environmentc)1- receptionist, 2- engineering, 3- quickly, 4-advertisement, 5- organizationsa)1- accountant, 2- factory, 3- vacancies, 4-directorb)1- advertising, 2- employee, 3- international, 4-managementc)1- assistant, 2- customer, 3- interview, 4-responsiblea)1- salary, 2- advertisement, 3- factory, 4-interviewb)1- businesses, 2- accountant, 3- decision, 4-vacanciesc)1- receptionist, 2- responsible, 3-advertisement, 4- contactSpeakinga)Hello, my name is John. I am a nurse.b)Hi, my name is Maria. I work as an engineer.c)Good morning, my name is Mark. I am anaccountant.a)Nice to meet you too. What do you do for aliving?b)I’m an engineer. I work for an internationalcompany.c)Hi! What’s your occupation?a)I work in a hospital. I take care of patients.b)I work in a manufacturing company. Ispecialize in process engineering.c)My role is to deal with financial matters andmanage accounts.Unit 2: JobsVocabularya)1- colleague, 2- application, 3- letters, 4-experience, 5- interviewb)1- statement, 2- skills, 3- interview, 4-competitive, 5- letterc)1- vacancy, 2- recruiter, 3- experience, 4-application, 5- skillsa)1- competitor, 2- advertisement, 3- salary, 4-departmentb)1- letter, 2- responsibility, 3- experience, 4-interviewc)1- recruiter, 2- vacancy, 3- contact, 4- applicanta)1- advertisement, 2- interview, 3- condition, 4-experienceb)1- position, 2- applicant, 3- competitor, 4-recruiterc)1- department, 2- applicant, 3- opportunity, 4-advertisementSpeakinga)Have you applied for any jobs recently?b)What kind of experience do you have in thisfield?c)How did the interview go?a)I have submitted my application to a fewcompanies.b)I have experience in sales and customer service.c)The interview went well. I am waiting for theirresponse.a)What are some skills required for this position?b)How competitive is the job market in thisindustry?c)Can you give me any advice for writing a coverletter?Unit 3: CompaniesVocabularya)1- profit, 2- competitor, 3- industry, 4-investmentb)1- employee, 2- competitor, 3- successful, 4-investmentc)1- profit, 2- industry, 3- customer, 4-investmenta)1- competitor, 2- industry, 3- product, 4-customerb)1- employee, 2- competitor, 3- successful, 4-investmentc)1- profit, 2- product, 3- investor, 4- industrya)1- customer, 2- investor, 3- industry, 4-successfulb)1- business, 2- profit, 3- competitor, 4- industryc)1- employee, 2- investor, 3- successful, 4-industrySpeakinga)What factors contribute to a company’s success?b)Can you give an example of a successfulcompany?c)What industries are most profitable in thisregion?a)How do companies invest in research anddevelopment?b)Can you name a few competitors in thisindustry?c)What makes a company stand out from itscompetitors?a)How important is customer satisfaction inbusiness?b)Are there any major investors in this industry?c)What are the key factors for a successfulbusiness in this industry?ConclusionThis document contains the answer key for the New Cambridge Business English (Introductory) Student Book. It includes vocabulary exercises and speaking practice for Unit 1, Unit 2, and Unit 3. By studying and practicing these answers, students will be able to improve their understanding and communication skills in the field of Business English.。

PAPER 1LISTENINGPART ONE1. A2. C3. C4. C5. B6. A7. B 8. CPART TWO9. Globe 10. next 11. ten 12. economy 13. 9th14. HK$2160 15. CP 432PART THREE16. losses 17. bills 18. finance 19. debts 20. towards 21. term 22. facilitiesPART FOUR23. C 24. A 25. B 26. C 27. B 28. B 29. A 30. CREADINGPART ONEI. A 2. B 3. A 4. C 5. APART TWO6. E7. F8. A9. D10. GPART THREEII. K12. B 13. G 14. I 15. HPART FOUR16. C 17, B 18. B 19. B 20. A 21. B 22.APART FIVE23. C24. B 25. C 26. A 27. C 28. CPART SIX29. B 30. C 31. C 32. A 33. A 34. B 35. B 36. A 37. A 38. B 39. C 40. A PART SEVEN41. Lido Hotel 42. Beijing43. rooms 44. 89 Jichang Road 45. 50668818WRITINGPART ONEPlease book a first class return flight to Shanghai for me for next Monday morning', as I'm going to attend an important trade fair there. I'd like to get the ticket this, Fr i dayafternoon.PART TWODear Mrs Jarvis,I am writing concerning my visit to your company.I had planned to get to Hong Kong on June 22, but, unfortunately, all flights to Hong Kongon June ^2"'are full. Therefore, I can arrive at Hong Kong only on the following day: on June 23th. I wonder whether I can meet you on June 23 at the same time as planned. Could you please tell me what hotel you have arranged for me to stay at? .,!.: Best wishes.Yours sincerely,John SmithPAPER 2LISTENINGPART ONE1. C2. B3. C4. B5. C6. A7. B8. APART TWO9. Smith 10. 300 11. 1,000 12. 1013. next 14. six months’15. contractPART THREE16. cheap 17. six days 18. trains and/or lorries 19. large quantities of cargoes 20. the hot regions 21. the use of refrigerators 22. insurance companiesPART FOUR23. B 24. C25. C26. C 27. B 28. C 29. B 30. CREADINGPART ONEI. A 2. B 3. A 4. C 5. CPART TWO6. H7. B8. G9. D 10. APART THREEII. L12. C 13. H 14. D 15. BPART FOUR16. B 17. A 18. C 19. A 20. C 21. A 22. B PART FIVE23. B 24. A 25. C 26. C 27. B - 28. -CPART SIX29. A 30. B 31. C 32. B 33. A 34. C35. B 36. A 37. C 38. A 39. B 40. C PART SEVEN41.Grunwald SA42. since 1934 43. $25 million 44.agrichemical market 45.distributes for a German company and a Swiss concernWRITINGPART ONEPART TWO47.PAPER S 3LISTENINGPART ONE1. C2. B3. C4. B5. C6. B7. E|8. BPART TWO9. Hutchinson10. 29 11. 50 I?.- TC32558 13. 1,200 14. 1,000 15.556838PART THREE16. ice cream 17. bees 18. "Five Fs"19. 2820, Br u nei 21. unsuccessful (unprofitable/ a failure) 22. develop PART FOUR23. A 24. C25. B26. A 27. C28. B 29. A 30.CREADINGPART ONEI. B 2. C 3. A 4. C 5. BPART TWO6. C7. B8. E9. H10. GPART THREEII. H 12. D13. F14. E 15. CPART FOUR16. A 17. A 18. B 19. B 20. C 21. B 22. APART FIVE23. B 24. C 25. A 26. B 27. C 28. A PART SIX29. A 30. C 31. A 32. B 33. C 34. A 35. B 36. A 37. C 38. B 39. A 40. C PART SEVEN41. Jol l y Biscuit Factory 42. December 11 43. 09 : 3044. distribution agencies 45. December 7WRITING PART ONEPART TWOPAPER 4LISTENINGPART ONE1. C2. B3. C4. C5. B6. B7. B8. CPART TWO9, Manufacturing 10. Manager 11. Sales «12. 36913. 300 14. General Manager 15. the day after tomorrowPART THREE16. obtain success 17. consumption 18. 25 (and) 2,9 19. cosmetics (and) perfume 20. practical (and) economical 21. quantity (and) quality 22. combinationPART FOUR23. B24. A 25. C26. A 27. C 28. B 29. A 30. CREADINGPART ONEI. A 2. C 3, B 4. C 5. BPART TWO6. F7. D8. G9, A 10. HPART THREEII. E12. E; 13. I 14. A 15. DPART FOUR16. A 17. C 18. B 19. B 20. C 21. A 22. APART FIVE23. B 24. A 25. C .26. A 27. C 28. BPART SIX29. B 30. A 31. C 32. A 33. B 34. C35., A 36. B 37. B 38. A 39. C 40. APART SEVEN41. Bradford» UK 42. management teaching and research 43. the1960s 44. 1000 45. 2 swimming poolsWRITINGPART ONE46.To: Jennifer JohnsonSubject: Changing the place of meetingDear Jennifer,I'm sorry we'll have to change the place of meeting with our clients t o morrow morning, as the sales manager has to use the electronic devices to demonstrate our products to some agents in the same room at the same time. Would you please make sure that another room is available and inform the clients as well?RegardsRobertPART TWO47.Dear Mr. Jackson,Thank you very much for your phone call. I think we can arrange the business talk at 9: 30 o n Tuesday morning, which is your preferable time. We'll prepare some new m odel s for demonstration then, but I'm sorry to tell you that we are not able to show you Model JP 400 model, as it is out of stock for the time being. However, there's a newer version of JP 450 that we can show you. You will find it with more functions.Please contact me if necessary.Best regardsAnna MaloneMarch 8PAPER 5LISTENINGPART ONE1. A2. C3. B4. A5. B6. C7. B8. BPART TWO9. Express 10. John 11. Boston 12, noon13. July 26 and 27 14.10:45 15. ticketsPART THREE16. order 17. ships 18. payment 19. transfer 20. buyers 21. account 22. CreditPART FOUR23. A 24. B 25. B26. C ,27, A 28. C 2.9. C 30. B -READINGPART ONEI. A 2. B 3. C 4. A 5. APART TWO6. G7. E8. B9. D10. HPART THREEII. A 12. E 13. D 14. B 15. CPART FOUR16. B 17. C 18. B 19. A 20. A 21. B22. CPART FIVE23. A 24. C 25. B 26. B 27. A 28. B PART SIX29. B 30. C 31. C 32. B 33. B 34. C35. C 36. A 37. A 38. B 39. C 40. A PART SEVEN41. Nigel42. Westwood43. 1677 Sea Harbour Drive, Orlando, Florida 35509 44. Sales Manager's assistant 45. younger and more energeticWRITINGPART ONE46.I'd like to have the statement of profit and loss of last month, as I need it for writing a . report about our product sales of last month. Please give the statement to me by the end of this week.PART TWO47.Dear Sirs,I am writing with regard to the General Manager’s visit to your factory next month. He will be staying in Singapore on March 9 and March 10. While he is in your area, he is going to talk to all the members of the Production Department. Therefore, please cancel all the otherappointments on those two days so that the General Manager can talk a s-planned. Would you please e-mail us within this week to confirm it?Best wishesYours sincerelyPAPER 6LISTENINGPART ONE1. C2. B3. C4. B5. C6. B7. B 8. CPART TWO9. 550 10. 4 11. Sam 12. 18 and 2613: 36 and 45 14. jogging 15. 18 to 26PART THREE16. clear goals 17. strategic planning 18. range (of) -possibilities ;19. stocks, cash 20.understand them 21.realistic expectations22.30%:PART FOUR23; A 24. C 25. B 26. A 27. C 28. B29. A 30. CREADINGPART ONEI. B 2. C 3. A 4. C 5. BPART TW O6. A7. E8. C9. B 10. DPART THREEII. F12. A 13. H14. D 15. E ;PART FOUR,16. A 17. A 18. B 19. B 20. C 21. B 22. APART FIVE23. B 24. C 25. A 26. B 27. C 28. A PART SIX29. A 30. C 31. A 32. B 33. C 34. A 35. B 36. A 37. C 38. B 39. A 40. C PART SEVEN …41. Electrolux Group 42. September 23 43. no hotel room available 44. to postpone the meeting 45. September 9WRITINGPART ONEPART TWO47.。

剑桥商务英语中级真题1RE AD I N GPART O N E●Look at the statements below and the information on the opposite page about feedback on staff performance.●Which section (A, B, C or D) does each statement 1-7 refer to?●For each statement (1-7), mark one letter (A, B, C or D) on your Answer Sheet.●You will need to use some of these letters more than once.Changes in Performance F ee db ac kA. In the past, feedback about your performance used to mean a quiet chat with the boss. But now 360-degree feedback-the system where employees are also given feedback from peers and from the people they manage-is taking root in corporate culture. The system is characterised by greater participation and has grown out of the desire of companies to create more open working environments where people work better together and ideas and opinions are exchanged between teams and across levels of seniority.B. PCs linked to the company IT network are set to become the feedback machines. Many firms introducing 360-degree feedback are using Personal Development Planner software. Feedback on an individual, which is based on a questionnaire relating to attributes needed for that person's role in the company, is collected using this electronic system. All the information gathered is analysed and the end result is a suggested development plan. The advantage is that individuals make requests for the feedback themselves and receive the results directly.C. Sarah Rains, from the pharmaceutical company Optec, said, 'Now feedback is available on our network, we encourage managers to choose how they use it. It is a flexible tool and we tell them that waiting for the annual event of a formal appraisal needn't apply.' At the engineering company NT, 250 technical managers have been through the feedback process. Jack Palmer, a senior manager there said, 'We needed to develop the interpersonal skills of these technically-minded people. In particular, we wanted to build on their team-working and coaching skills.'D. So, how is the new feedback culture likely to affect you? It could form the basis of your personal development programme, providing pointers to your strengths and also to those areas you need to develop more. Or feedback could be used for 'succession planning', where companies use the information to speculate on who has the right skills to move into more senior positions. As yet, few organisations have stretched the role of feedback so far as to link it to salaries. But one thing is clear: the future will bring even wider participation by all members of staff.1. staff being reminded that it is not essential to restrict feedback to once a yearC2. the way in which feedback could identify people suitable for promotionD3. the aim of improving staff communication throughout an organisationA4. the feedback obtained on an employee being linked to requirements for a particular jobB5. aspects of a group of employees' work that were identified as requiring improvementC6. feedback indicating both positive and negative aspects of an individual's workD7. the participation of less senior personnel in a member of staff's feedbackAPART T W O●Read the article below about working in international teams.●Choose the best sentence from the opposite page to fill each of the gaps.●There is an example at the beginning (0).INTERNATIONAL TE A M SAn international team can be defined as a group of people who come from different nationalities and work together towards a common goal. （0）(G) The fact that they are spread out presents a range of opportunities and challenges that teams working in the same place do not experience.One trend, in particular, which is creating the need for more international teams, is that we are in the middle of a dramatic information revolution. 1 T hus, these teams can now spend as much time working apart as together. They can access and share information as never before. Business will increasingly be done in an'information space', with information becoming a product in its own right. 2 D oing this through the internet and e-mail is inexpensive and relatively easy, in both technologically developed and developing countries.A question commonly asked by managers is whether these teams actually work. Can they deliver improved performance? After a decade of work experience and research with international teams, I believe the answer is positive. 2 W hat's more, many of those companies which have actually introduced international teams have focused only on the performance of the teams, without taking into account the context in which they are introduced. Context plays a key role in the likelihood of their success.Creating the right context for international teams needs more than a quick fix, though. It requires a long-term commitment. 4 O n the contrary, companies need to focus on the way they operate, and possibly initiate a complete review of their practices, before introducing an international team.Given these challenges, what should organisations do to make sure that their international teams are successful? Much has been written about effective team processes in general, and the first thing to say is that most of these guidelines apply equally to international teams. Experience has shown that international teams are simply more complex versions of national teams. 5 W hile these elements may have a variety of interpretations in different cultures, they are as important to international teams as they are to national teams.A. If an organisation is just beginning to work globally and has only recently created international teams, it often underestimates the level of support needed by teams.B. It is now well established that any team will have a greater chance of success if it has clear goals, a strong sense of commitment, appropriate leadership and good interpersonal relationships.C. The recognition of this has created many more knowledge workers, that is, people who create, exchange and broadcast information as knowledge.D. Organisations must understand that operating globally affects every aspect of business and they cannot simply set up international teams and assume that everything else can remain unchanged.E. The first major impact of this is that satellite technology is increasingly allowing team members to participate in discussions wherever they are, at any time they choose.F. Unfortunately, however, few organisations until now have been prepared to make the necessary investment to gain the potential benefits that international teams offer.G. Unlike most national teams, international teams often work apart and across cultures and time zones, for extended periods of time.1.E2.C3.F4.D5.BPART T H REE●Read the article below about leadership in business and the questions on the opposite page.●For each question (13-18), mark one letter (A, B, C or D) on your Answer Sheet.From workplace surveys, I have found that most people want to be-and feel they could be-more effective leaders. Certainly they want their leaders to be more effective. But what do we mean by effective leadership in business? It would appear a simple question. Unfortunately, effectiveness is more easily recognisable when it is absent. Leaders who attempt to use business jargon and try out the latest ideas are too often perceived as figures of fun. Whilst people frequently agree on what ineffective leadership is, clearly knowing what not to do is hardly helpful in practice.Huge amounts of research have been done on this very wide subject. When you look at leadership in different ways, you see different things. While descriptions of leadership are all different, they are all true-and this is where disagreement arises. However, leadership is specific to a given context. The effectiveness of your actions is assessed in relation to the context and to the conditions under which you took them.For a magazine article I wrote recently, I interviewed one publishing executive, author of several well-known publications, about what effective leadership is. It was significant that, at first, he did not mention his own company. He talked at length about what was happening in the industry-the mergers, take-overs and global nature of the business. Before he was able to describe his own objectives for the new publishing organisation he was setting up, he had to see a clear fit between these proposals and the larger situation outside. Obvious? Of course. But I have lost count of the number of leaders I have coached who believed that their ideas were valid, whatever the situation.At this point, I should also mention another example, that of a finance director whose plan of action was not well received. The company he had joined had grown steadily for twenty years, serving clients who were in the main distrustful of any product that was too revolutionary. The finance director saw potential challenges from competitors and wanted his organisation to move with the times. Unfortunately, most staff below him were unwilling to change. I concluded that although there were certainly some personal skills he could improve upon, what he most needed to do was to communicate effectively with his subordinates, so that they all felt at ease with his different approach.Some effective leaders believe they can control uncertainty because they know what the organisation should be doing and how to do it. Within the organisation itself, expertise is usually greatly valued, and executives are expected, as they rise within the system, to know more than those beneath them and, therefore, to manage the operation. A good example of this would be a firm of accountants I visited. Their business was built on selling reliable expertise to the client, who naturally wants uncertainty to be something only other companies have to face. Within this firm, giving the right answer was greatly valued, and mistakes were clearly to be avoided.I am particularly interested in what aims leaders have and what their role should be in helping the organisation achieve its strategic aims. Some leaders are highly ineffective when the aim doesn't fit with the need, such as the manufacturing manager who was encouraged by her bosses to make revolutionary changes. She did, and was very successful. However, when she moved to a different part of the business, she carried on her programme of change. Unfortunately, this part of the business had already suffered badly from two mismanaged attempts at change. My point is that what her people needed at that moment was a steady hand, not further changes-she should have recognised that. The outcome was that within six months staff were calling for her resignation.1. In the first paragraph, the writer says that poor leadersA.do not want to listen to criticism.B.donot deserve to be taken seriously. C.areeasier to identify than good ones. D.aremore widespread than people think.C2. Why does the writer believe there is disagreement about what effective leadership is?A.Definitions of successful leadership vary according to the situation.B.There are few examples of outstanding leaders available to study.C.Leaders are unable to give clear descriptions of their qualities.D.The results of research on the subject have concluded little.A3. The publishing executive's priorities for leadership focused onB.internal organisational aspects.C.professional skills and abilities.D.overall business contexts.D4. According to the writer, the finance director was unsuccessful becauseA.staff were uncomfortable with his style.B.existing clients were suspicious of change.petitors had a more dynamic approach.D.colleagues gave little support to his ideas.A5. Staff at the accountancy firm who were promoted were required toA.correct mistakes.B.have a high level of knowledge.C.maintain discipline within the organisation.D.advise clients on responding to uncertainty.B6. The example of the manager at the manufacturing company is given to emphasise thatA.managers need support from their employers.B.leadersshould not be afraid of being unpopular. C.effective leadersmust be sensitive to staff needs. D.managers do not alwaysunderstand the attitudes of staff.CPART F O U R●Read the extract below from the annual report of a company with manufacturing interests around the world.●Choose the best word to fill each gap from A, B, C or D on the opposite page.●For each question (19-33), mark one letter (A, B, C or D) on your Answer Sheet.Manufacturing S t r at egyDuring the last year, we announced the significant expansion of our plastic sheeting plant in Malaysia, which, together with the acquisition of the Javanese factory, will approximately double the Group's manufacturing 1 . The cost of this development is within 2 a nd will be approximately $5.6m, of which $2.7m was incurred during the previous year. It is on schedule to 3 i ncreasing volumes from October 2009.Following the 4 o f plastic tubing manufacture from Germany to Thailand, we have effectively doubled the capacity of this facility at an 5 c ost of $12m. The project is set to cost less than the original 6 and is on target for increased production by June 2010.In February, we announced our 7 t o sell our factory in Ireland. This decision is in line with the Group's strategy of 8 o n our core categories of branded products.In June, we announced investment in a new state-of-the-art UK manufacturing facility for specialist plastic components. This facility will be 9 b y mid 2009 and will increase the Group's capacity to manufacture products efficiently in-house. At the same time it will 10 a bout 200 new jobs in an area of high unemployment. The factory is to cost approximately $24m, towards which government 11 o f up to $4m are already available. Sadly, as part of this move, we announced the 12 o f our Blackburn facility, which is due to take place in the early part of 2010.As part of our commitment to effective external communications with all our stakeholders, in October we13 t he corporate website, which is now providing up-to-date information on the Group and we look forward to1.A.outputB.yieldC.totalD.massA2.A.budgetB.incomeC.accountD.fundA3.A.forwardB.transferC.advanceD.deliverD4.A.replacementB.rearrangingC.relocationD.redistribution C5.A.aimedB.imaginedC.acceptedD.expectedD6.A.guessB.judgementC.estimateD.convictionC7.A.focusB.objectC8.A.concentratingB.planningC.attendingD.directingA9.A.runningB.implementingC.executinganizingA10.A.appointB.resultC.employD.createD11.A.scholarshipsB.grantsC.allocationsD.giftsB12.A.finishB.closureC.endingD.conclusionB13.A.dispatchedB.promptedunchedD.effectedC14.C.outlookD.feedbackD15.A.practiceB.progressC.processD.procedureCPART F I V E●Read the article below about market research.●In most of the lines (34-45), there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.●If a line is correct, write CORRECT on your Answer Sheet.●If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.●The exercise begins with two examples (0 and 00).Market R ese ar c h0 Market research involves in collecting and sorting facts and opinions from specific groups00 of people. The purpose of research can vary from discovering the popularity of a political1 p arty to assessing whether is a product needs changing or replacing. Most work in2 c onsumer research involves interviewers employed by market research agencies, but3 c ertain industrial and social research is carried out by any specialist agencies. Interviews4 m ay be with individuals or groups and can last anything as from minutes to an hour or5 m ore. In some interviews, people may be asked to examine or try out products before6 g iving up their opinion. Successful interviewers tend to like meeting people and should not7 o nly be shy of addressing strangers. Interviewers are usually expected to work8 u nsupervised, organising their own workload. Self-discipline is absolutely essential-and9 a s are good health and energy. There are no specific age limits for such a work though10 m any agencies prefer to employ older applicants with experience of meeting people.11 M arket research agencies which frequently organise training, where trainees learn how to12 r ecognise socio-economic groups and practise approaching to the public. For information on market research training and qualifications, contact the Market Research Association.1.IS2.CORRECT3.ANY4.AS6.UP7.ONLY8.AND9.A10.CORRECT11.WHICH12.TOWR I T I N GPART O N E1. ●You are a manager in an international company. You want to reduce the company's spending on courier services.●Write an email to the staff in your department:●explaining that spending on courier services has risen●suggesting how savings could be made●saying how the money saved will be used.●Write 40-50 words.Sample ASample BAs I know that spending on courier services has risen recently, as all the staff regarded the time when given for a useless things, and some people in our company enjoyed the services endless, for instance buying everything useless on holidays. To save money, we have to take some measure in controll much which is spend on courier services. Every one who wants to enjoy services must come to the manager and accountant for permission.[解析] Sample AScales Mark C om m e n tar yContent 4 Content is relevant to the task and the target reader would be informed but content element 2 is not entirely clear.Communicative Achievement 3The email is written in an appropriate register, holds the reader's attention andgenerally communicates straightforward ideas (A detailed plan should be m ade.).Organisation 3 The text is coherent, with content addressed in a logical order,Uses some complex grammatical forms with control (money would be used toLanguage 3 Sample B buy new office equipment) but other sentences are less successful (Certain people should be pointed to check) and (The money that spend on our company's c our ie r services...) , Errors do not impede communication.Scales Mark C om m e n tar yA number of irrelevances are present (regarded the time when given for a useless Content 1Communicative Achievement 1things) , and content element 3 is not adequately addressed. The target reader would be minimally informed.Uses email conventions to communicate ideas in a generally appropriate way, although lacks concision.Organisation 2 The email is connected despite a very long first sentence and uses some cohesive devices (as; and; for instance) .Uses everyday vocabulary and simple grammatical forms (we have to; EveryLanguage 1 one who wants to...must...) . Errors are noticeable and at times impede communication (buying everything useless on holidays) although generally meaning can still be determined.PART T W O1. ●You are a manager in the customer services department of a large store. Your line manager has asked you to write a report on the results of a recent customer survey.●Look at the information below, on which you have already made some handwritten notes.●Then, using all your handwritten notes, write your r e por t.●Write 120-140 words.Results of Customer S urveyResponses:Good Poorstaff f riend l iness30% 70% produ ct r ange62% 38% cpen i ng hou r s 87% 13%ne w training fo;·e t.a..f..f.shou ld he.l.p!reason fo rtl;ie;to ,at,tract morecue;tome n>Additiona l customer comments:• diff i cult to find things ------ new• not enough park in g "wro layou•/Mxtmont he;ay whythis if no loneera problemSampleCThe pu r pose of t his report is to s how the results of our rece nt customer survey.Fi r st l y70"1.of our customer found our staff unfriendly. This should be no l onger the case.because ne w trai nin g fo r the staff will start next month.Conce r ning our product r ange,we have to im prove our d i ve r sification,b ecause 381.of our customer f ound it po or.We should add some new products li k e H i-F i and electronics.Regard ing the opening hours,customer found it very good. lh e r eason is that we are now open t ill9pm every day.Conce r nin g the pa rking we are progress i ng quite rapidely with the construction of the new park ing a r ea, so this wou l d be no lo nger a p r oblem,a nd in the same t i me t he new s to re layout sho uld be re ady next month.In conclus io n,we are on trar.k w i th a ll our project.SampleD[解析] Sample CScales Mark C om m e n tar yContent 5 All content is relevant and the points are expanded where appropriate so that the target reader is fully informed.Communicative Achievement 5Uses the conventions of a report effectively to hold the target reader'sattention (The purpose of this report; In conclusion) . The report communicatesstraightforward and complex ideas clearly and the register is appropriately formal.Organisation 4 Uses a variety of features which organise the ideas well (because; Conce r ning; Regarding; The reason is: this would) .A range of less common vocabulary and some complex structures is used (ThisLanguage 4 Sample D should be no longer the case; we have to improve our diversification; we are on track) . Errors are present (70% of our customer; rapidely; in the same time) but these do not impede communication.Scales Mark C om m e n tar yContent element 1 is not entirely clear (new training for staff should be carried out). Content 2Communicative Achievement 3Content element 2 lacks expansion on what type of product (we should inc r e a seour category of goods) and prelong hours in content element 3 is unclear. Thetarget reader would be partially informed.Report writing conventions are generally used appropriately (The aim of this r ep or t;According to the survey) . Register is sometimes inconsistent (That's my analyzis) .Organisation 3 Generally well-organised with some suitable linking (In addition) and use of pronouns to avoid repetition (we/us for the company and them for the customers) . Uses a range of simple and complex forms. Errors are noticeable (thought bad ofLanguage 2 our staff; there was not large range of goods; prelong) but meaning can still be determined.L I S TE N I N GPART O N E●You will hear three telephone conversations or messages.●Write one or two words or a number in the numbered spaces on the notes or forms below.●After you have listened once, replay each recording.Conversation O n e●Look at the note below.●You will hear a man calling his office.1.(RETAIL) EXHIBITION[听力原文]Man: Thank you for calling Andersons International. Our offices are closed at the moment. Please leave your name, number and message after the tone.Man: Hello, Martin Hayes here-I've just arrived. The journey was fine, no problems at the airport. I've arrived at the Retail Exhibition-the building's really impressive! The only problem is, the stands that we sent by air cargo last week are missing-the computer's arrived, and the posters are here, though. Can you get onto the transport people first thing in the morning to track them down and get them here by tomorrow evening at the very latest? Stress how urgent it is! Also, I've just unpacked the brochures and realised we haven't got enough price-lists to give out with them. We'll need another five hundred; use a courier to get them out here-the day after tomorrow at the latest. Call me back when you know what's happening. I'm at the press conference all morning today, but you can get me during lunch. I'll speak to you again later.2.STANDS3.PRICE(-)LISTS4.(PRESS) CONFERENCEConversation T wo●Look at the note below.●You will hear a woman calling about a job application.1.MIDDLEMISS/MIDDLE MISS[听力原文]Woman: Oh, hello, can I speak to Jill Croft, please?Man: I'm sorry, but she's not here at the moment. Can I take a message?Woman: Oh, please. It's Sarah Middlemiss here. M-I-double D-L-E-M-I-double S...from Pegasus Communications Ltd.Man: Thanks. What's the message?Woman: Well, I'm the personnel manager here at Pegasus...it's regarding the position of sales executive Jill has applied for. It's just to let her know that before we arrange interview dates, we're inviting applicants to a company presentation on the twenty-eighth. We'll confirm this, of course, by letter.Man: Fine-I'll let her know that.Woman: One other thing-we've received her application and curriculum vitae, but can't find any mention of her referees. Could you ask her to let us have their details as soon as possible?Man: OK-I've noted that down.Woman: Thanks very much for your help.Man: No problem. Bye for now...2.SALES EXEC(UTIVE)3.(COMPANY) PRESENTATION4.REFEREESConversation T h r ee●Look at the note below.●You will hear a man phoning about some arrangements for a meeting.1.(THE) SHAREHOLDERS[听力原文]Woman: Hello. Sales. Can I help you?Man: Oh, hello. Is Lauren O'Neil there?Woman: I'm sorry, but she's at lunch right now. Can I take a message?Man: Um...OK. It's Chris Darcy here, from Human Resources. I'm phoning about next week's...Woman: ...Hang on, I just need to get a pen. Right, here we are. So, it's Chris Darcy from HR, and it's about... Man: The shareholders' meeting next week.Woman: OK. And what shall I tell Lauren?Man: Tell Lauren the board's decided to make an official statement about the planned merger. I know we weren't going to, but they've changed their mind.Woman: Oh...Yes, that's interesting.Man: Mm, but not entirely unexpected. Anyway, the MD needs Lauren to put together a presentation showing the combined sales of the newly-merged group.Woman: OK. I've got that. Is there anything else?Man: Yes, tell her that I'll handle the presentation about HR issues, but could Lauren also include something about expected savings in her part of the presentation?Woman: OK. I'll give her the message.Man: That's great. Thanks very much.2.(THE) (PLANNED) MERGER3.THE (COMBINED) SALES4.EXPECTED SA VINGSPART T W OSection O n e●You will hear five short recordings.●For each recording, decide which aspect of working conditions the speaker is talking about.●Write one letter (A-H) next to the number of the recording.●Do not use any letter more than once.●After you have listened once, replay the recordings.A. career prospectsB. health and safetyC. working hoursD. holiday allowanceE. training coursesF. disciplinary proceduresG. job securityH. pay increases1.E[听力原文]The hours vary-sometimes lunchtimes, sometimes late afternoons. We all feel we've improved our skills or picked up new ones which will benefit us in the future in some way. Outside providers are contracted to come in and they've been very good, very professional. There's been a range of things on offer, too. We're given vouchers which we use in a way to pay for the sessions, choosing what to do and how many hours to put in.2.B[听力原文]Things have improved a lot since I started working here. We're all more aware now of potential risks and of the correct procedures for everything. For example, reporting anything that isn't working properly, having the appropriate clothing, things like that. We know what to do now, and who to go to. There are regular checks on equipment, too, so that problems are less likely to happen in the first place.。

剑桥一级考试真题及答案
一、听力部分
1. 听下面对话，选择正确的答案。

A. 去图书馆
B. 去电影院
C. 去公园
正确答案：A
2. 根据对话内容，回答以下问题。

Q: 他们计划什么时候见面？
A: 下午三点
正确答案：下午三点
二、阅读部分
阅读下面的短文，回答3-5题。

短文：（此处省略短文内容）
3. 文中提到的主要人物是谁？
A. 老师
B. 学生
C. 医生
正确答案：B
4. 他们在哪里见面？
A. 在学校
B. 在医院
C. 在家
正确答案：A
5. 他们讨论的主题是什么？
A. 健康
B. 学习
C. 旅行
正确答案：B
三、写作部分
根据以下提示写一篇不少于100字的短文。

提示：描述你最喜欢的季节和原因。

范文：
我最喜欢的季节是秋天。

秋天的天气凉爽宜人，不像夏天那么炎热，也不像冬天那么寒冷。

在这个季节里，树叶变成了金黄色，整个城市看起来像一幅美丽的画。

此外，秋天还是收获的季节，我喜欢和家人一起去果园采摘新鲜的水果，享受大自然的馈赠。

四、口语部分
6. 描述你上周末的活动。

（考生回答）
7. 谈谈你对环境保护的看法。

（考生回答）
请注意，以上内容仅为示例，实际考试题目和答案可能会有所不同。

考生应以实际考试内容为准。

剑桥商务英语高级第三版修订版第一单元答案1、Tony can _______ the guitar.Now he _______ the guitar. [单选题] *A. play; plays(正确答案)B. playing; playingC. plays; is playingD. play; is playing2、It is important for us _______ English well. [单选题] *A. learnB. learningC. to learn(正确答案)D. learned3、—Judging from ____ number of bikes, there are not many people in the party.—I think so. People would rather stay at home in such _____ weather. [单选题] *A. the, aB. a, /C. the, /(正确答案)D. a, a4、I paint a lot of pictures. [单选题] *A. 评论B. 注意C. 悬挂D. 画(正确答案)5、I got caught in the rain and my suit____. [单选题] *A. has ruinedB. had ruinedC. has been ruined(正确答案)D. had been ruined6、I am so excited to receive a _______ from my husband on my birthday. [单选题] *A. present(正确答案)B. percentC. parentD. peace7、1．________my father ________ my mother is able to drive a car. So they are going to buy one. [单选题] *A．Neither; norB．Both; andC．Either; orD．Not only; but also(正确答案)8、The black coal there shows a sharp（）white snow. [单选题] *A. contract withB. content withC. contact toD. contrast to(正确答案)9、More than one student_____absent from the class yesterday due to the flu. [单选题] *A.areB.hasC.isD.was(正确答案)10、My father can?_______ a little English. [单选题] *A. speak(正确答案)B. sayC. talkD. tell11、( ) What other books have you read___ this English novel? [单选题] *A. besides(正确答案)B. exceptC.inD. about12、The man called his professor for help because he couldn’t solve the problem by _______. [单选题] *A. herselfB. himself(正确答案)C. yourselfD. themselves13、John suggest _____ anything about it until they found out more facts. [单选题] *A not to sayB. not sayC to say notD not saying(正确答案)14、You can _______ Bus 116 to get there. [单选题] *A. byB. take(正确答案)C. onD. in15、6．Hi, boys and girls. How are you ________ your posters for the coming English Festival at school? [单选题] *A．getting onB．getting offC．getting with (正确答案)D．getting16、He has two sisters but I have not _____. [单选题] *A. noneB. someC. onesD. any(正确答案)17、I have only two tickets for TF Boys’concert. ______ you ______ he can go with me.（）[单选题] *A. Either; or(正确答案)B. Either; norC. Both; andD. Not only; but also18、While my mother _______ the supper, my father came back. [单选题] *A. cooksB. is cookingC. was cooking(正确答案)D. has cooked19、Many young people like to _______ at weekends. [单选题] *A. eat out(正确答案)B. eat upC. eat onD. eat with20、In order to find the missing child, villagers _______ all they can over the past five hours. [单选题] *A. didB. doC. had doneD. have been doing(正确答案)21、Let us put the matter to the vote,（）? [单选题] *A. will youB. can weC. may ID. shall we(正确答案)22、Tom’s mother will let him _______ traveling if he comes back?in five days. [单选题] *A. to goB. goesC. wentD. go(正确答案)23、—Can you play tennis?—______. But I can play basketball.（）[单选题] *A. Yes, I canB. Yes, I doC. No. I can’t(正确答案)D. No, I don’t24、Reading（）the lines, I dare say that the government are more worried than they admitted. [单选题] *A. behindB. between(正确答案)C. alongD. among25、Mary, together with her children ,_____ some video show when I went into the sitting room. [单选题] *A. were watchingB. was watching(正确答案)C. is watchingD. are watching26、You can't see many _____ in a hospital. [单选题] *A. man nurseB. men nurses(正确答案)C. men nurseD. man nurses27、75．As a student in Senior Three, I must work hard．（）, I should take exercise to strengthenmy body．[单选题] *A.OtherwiseB.Meanwhile(正确答案)C.ThereforeD.Thus28、Every morning John takes a（）to his office. [单选题] *A. 20-minutes' walkB. 20 minute ' walkC. 20-minutes walkD. 20-minute walk(正确答案)29、_______ win the competition, he practiced a lot. [单选题] *A. BecauseB. In order to(正确答案)C. Thanks toD. In addition to30、100．The bus can ______ you to the Great Wall. [单选题] * A．leaveB．take(正确答案) C．change D．spend。