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(完整版)民航客舱英语课件Unit9MealService

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民航地勤英语 U-9

民航地勤英语 U-9

Dialogue – Domestic Passengers(1)
ቤተ መጻሕፍቲ ባይዱ国内旅客
Read the following dialogues with your partner and finish the exercise below: Setting：Mr. Wang and his team are going to the Luggage Claim Area.
Have you ever experienced a delayed flight? What would you do if your connecting flight were delayed? How can you find a hotel in a city you’ve never been to?
Business English
If you have a lot of luggage, you can use luggage trolley for free or choose trolley service. In order to prevent your luggage from being mistakenly taken, airport personnel will check your luggage tag/number at the entrance. Your cooperation is highly appreciated.
Business English
formalities of departing or arriving for passengers
A: Luggage Claim
B: Security Check
F: Luggage Check-in and Issue Boarding Pass

乘务英语课件

乘务英语课件
初级乘务英语
南航新疆分公司培训部 王映辉
课程目标
• 掌握飞机上及工作中常用的词汇。 • 练习正确的发音。
• 能运用英语作简单的交谈、会话。
考 核
口试、课堂表现
考核
口试：会话
Pair work on P8, P19, P26, P30, P34, P47 and Group work on P40 (1,2,3,4 without 5)
• Attend preflight briefings by the captain to learn about expected weather conditions, special passenger problems, etc. • Check passenger cabin and galleys before passengers board to see that all supplies, safety equipment, and food are on board and in place.
• Make announcements over public address system regarding weather, altitude, estimated flight time, etc. • Demonstrates use of safety equipment.
the Working Environment of Cabin Attendants galley first class business class economy class cabin door lavatory 厨房 头等舱 商务舱 经济舱 舱门 卫生间
A Safety
• Cabin safety check

民航客舱服务英语课件unit

民航客舱服务英语课件unit
little bit 有一点 It’s a little bit cold here. Prepare for 准备 I am preparing for my exam. prefer 喜欢 I prefer tea to coffee. Out of the stock 没有了 Instead 替代的 I offer you a blanket instead.
Have
That’s
all. 就这些(口语短语)
oral practice 4
A：我已经等了15分钟了，怎么回事呢！ B：很抱歉拖延了你的饮料，我可以知道你点 了什么吗？ A：我点了一杯咖啡。 B：是黑咖啡还是白咖啡？ A：白的，不加糖。

Some explanation：
A:我的包不见了。 B：你放在哪里了？放在行李架上或其他什么 地方了吗？ A：我放在座位旁边了。可能掉到地上了，但 我找不到了。 B：不要急，我保证你能找到的。找到了吗？ A：哦，找到了。它就在凳子的下面，多谢了 、

Sentence patterns Hello! Welcome aboard! What ‘s up? What’s happening?
民航客舱服务实用英 语Fra bibliotek刘霞Main idea：
New
words and expressions: Dialogues: Sentence patterns: Act out:
Some explanation：
It’s
time for``` 是· · · 的时间了 We have prepared```我们准备了· · · We have prepared some drinks and desserts for guests. Which would you like? 你喜欢什么啊？

(完整版)民航客舱英语课件Unit9MealService

(完整版)民航客舱英语课件Unit9MealService

牛排的成熟度介绍
一分熟牛排（rare）：牛排内部为血红色且内部各 处保持一定温度
三分熟牛排（medium rare）：内部为桃红且带有相 当热度
五分熟牛排（medium）：牛排内部为粉红且夹杂 着浅灰和综褐色，整个牛排都很烫
七分熟牛排（medium well）：牛排内部主要为浅 灰综褐色，夹杂着粉红色
oyster [‘ɔistə] 牡蛎 lobster [’lɒbstə] 海水龙虾
sauce [sɔ:s] 酱汁; 调味汁 peanut [‘pi:nʌt] 花生
Flavor ['fleɪvə] 口味
vanilla [və‘nilə] 香草味的 strawberry [’strɔ:bəri] 草莓味 apple juice 苹果味果汁 pineapple [‘paɪnæpl] 菠萝味
D3(A passenger wants to try Chinese delicacies). CA: We're going to serve lunch now. Would you please pull
down the tray table? PAX: I don't know how to do it. CA: I’ll set it up for you. There you are. PAX Thanks. What's the main dish. Miss? CA: It's beef with a mushroom sauce. PAX: Oh. no beef for me. How is the salmon cooked? PAX: Oh, no, I don’t like poached salmon. I 'd like something

民航专业英语unit9

民航专业英语unit9

Section A: Speaking
Relevant Announcements
Ladies and gentlemen, The “fasten seat belt” sign has been turned off. However, for your safety, we
strongly recommend you to keep your seat belt fastened while seated. Now, I will tell you where the cabin equipment locate and how to use them. Your seat-back can be reclined by pressing the recliner button on your armrest. The reading light, call button,and air flow are located above your seat. Airsickness bags are in the seat pocket in front of you.
Section A: Speaking
Words and Phrases
symptom
n.
swallow
v.
relieve
v.
effective
adj.
turbulence
n.
disinfect
v.
wound
n.
bleed
v.
painful
adj.
stand
v.
症状 吞咽 缓解 有效的 颠簸 将……消毒 伤口 流血 疼痛的 忍受
Lavatories are located in the front and rear of the cabin. Smoking is strictly prohibited on board.

最新民航客运服务英语会话PPT课件

最新民航客运服务英语会话PPT课件

艾灸：产后恢复的福星，一次调理正 产过程，可以增加女性10年的免疫力 以推迟更年期的到来!
如果产后缺乏正确调理，可使产妇产 疼痛、头痛、胃部不适、睡眠欠佳、 关节痛等不适症状的发生率大大增加 从此成为“病根儿”，影响今后的生
灸世传奇秉承古老灸疗治病求本的原 用现代科技手段研制成功的中医灸疗 于人体各个部位和穴位，操作简便， 一撕，一贴即可享受中医带来的神奇
谢谢观赏
Hale Waihona Puke 民航客运服务英语会话灸世传奇：产后调节 方法
艾灸可以助女子怀孕。随着怀胎十月 一朝分娩别以为万事大吉了。伴随产 的更大考验是，身体恢复，情绪调整 适应宝宝到来的各种情况。
女子一生都应该与艾相伴，在这个人 大阶段更是应该用艾守护好自己。常 妈妈们诉苦：我的病都是在坐月子的 下的！可见产后调理对女性的重要性
女性以气为本，以血为用。而分娩是 烈的生理过程，分娩中大量的出血和 疼痛往往会损伤人体的气血。
从中医学的角度而言，产后元气大损 骤亏，百脉空虚，又多瘀血，故有 虚多瘀” 的说法。
艾灸作为一种外治方法，能起到温经 活血化瘀、散寒除湿、补益气血的作 用艾灸方法进行产后调理，可以有效 妇的诸多不适症状。

unit9 机上特殊乘客服务

unit9 机上特殊乘客服务

Section A: Speaking
Relevant Announcements
Ladies and gentlemen, The “fasten seat belt” sign has been turned off. However, for your safety, we
strongly recommend you to keep your seat belt fastened while seated. Now, I will tell you where the cabin equipment locate and how to use them. Your seat-back can be reclined by pressing the recliner button on your armrest. The reading light, call button,and air flow are located above your seat. Airsickness bags are in the seat pocket in front of you.
Section A: Speaking
Situational Dialogues
Situation: A passenger gets himself cut on his hand during turbulence. (P=Passenger, F=Flight Attendant) P: Help! F: What happened? P: I fell over and hurt myself in the lavatory during the turbulence. F: You’ve got some cuts on your right hand. Let’s disinfect your wound by medical alcohol and stop bleeding. It may be painful. Can you stand this? P: Oh, my gosh! F: Good, the bleeding is controlled. Now I’ll get your wound dressed. Is it much better now?

民航客舱服务英语教程课件

民航客舱服务英语教程课件

➢boarding card =boarding pass
登机牌
e.g.： Excuse me. May I see your boarding pass/card?
打扰一下，我可以看一下您的登机牌吗？
luggage 【英国英语】行李= baggage 【美国英语】行李 carry-on luggage 随身携带的行李 hand luggage 手提行李 luggage rack 行李架 luggage tag 行李牌 trunk （旅行）大衣箱
Welcome aboard!
Can you guess what the flight attendants say to the passenger?
Excuse me, can I help you? Excuse me. May I help you to put your baggage?
5. overhead rack = overhead compartment
=overhead bin
舱顶行李架
6. valuable
下机时请带好您的贵重物品。 Please take your valuables with you when deplane(下飞机）.
7. emergency exit 紧急出口
possible onboard emergencies. 5. Assign and ensure proper handling of special passengers
and meals.
Introduction to Cabin Services
1. Check personal make-up and appearance. 2. Self-introduction 3. Introduction of flight duties 4. Introduction of flight routes 5. Emphasize the importance of the cabin safety

《 民航空乘英语》.ppt

《 民航空乘英语》.ppt
Thank you for your cooperation.
Unit 1 Passenger Reception
12
Ladies and gentlemen, Welcome aboard China Southern Airlines’ flight from Changchun to Sanya via1
1. Why do you ask your passengers to recheck the ticket and boarding pass? 2. How do you usually start an in-flight announcement as soon as passengers boarding the plane? 3. What would you do if someone is standing in the aisle and has blocked the way?
10
TRANSITION PAGE 过渡页
Part
Part
PartPart1234
Warm Up
Announce ments
Dialogues in Cabin
Reading and Writing
Short Announcements
1 Listen to the announcements and fill in the blanks.
Unit 1
Passenger Reception
民航空乘英语
CONTENTS PAGE 目录页
Part
Part
Part
Part
1
2
3
4
Warm Up
Announce ments

《民航服务英语》最新版教学课件Unit 9 Duty-free Sales

《民航服务英语》最新版教学课件Unit 9 Duty-free Sales

receipts. Please keep your boarding pass and get these items ready for
inspection at the security check.
For passengers who will transit and continue on to _________,please note that any
designated heir [法] 指定继承人
Activity1 Discussion
1.Can you name some duty-free goods on flight?
There are alot of duty-free goods on flight,such as perfume,electronic products, alcoholic drinks and cigarettes.
Liquid,Aerosol and Gel items purchased on board will not be permitted to past
the transit baggage security screening point. Therefore,we advise you to book
pared with paying with cash, what is the advantage of paying with credit card?
The cards are easier to handle than cash as CA don’t have to find change when passengers give the wrong amount.
cow leather 牛皮 ; 牛皮革

民航服务英语口语教程教案unit 9-1

民航服务英语口语教程教案unit 9-1
Ⅲ.Exercise 2 & Exercise 3(40 mins)
Step1. T explains the phonetic symbols and the meaning of the terms.(15 mins)
Step2. Read after Ttwice. (5mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (10 mins)
2. We have learnthow to serve drinks.
Ⅵ. Assignments (3mins)
1. Review the new words and terms;
2. Preview the dialogues we haven’t learnt;
3. Do exercise 4 and exercise 7.
Step2. T explains the phonetic symbols and the meaning of the words and phrases.(3 mins)
Step3. Ss try to remember the meaning and the pronunciation of the words and phrases. (5 mins)
2. To master the useful words and expressions for catering service.
教 具
multimedia
教 学 过 程
复习与导入
1. Review the functional sentences in unit 8

民航服务英语9课件

民航服务英语9课件

Category Main Course Salad Dessert and 9 Drink and Food Service
Part III Announcements
Exercise Please fill in the blanks in the following sentences with the phrases given below.
jasmine tea ['dʒæ zmɪn tiː] 茉莉花茶
snack [snæ k] n. 小吃，快餐
drink [drɪŋk] vt. 喝，饮
coffee ['kɒfɪ] n. 咖啡；咖啡豆
juice [dʒu:s] n. 果汁
Sprite [spraɪt] n. 雪碧
fork [fɔ:k] n. 叉；餐叉
民航服务英语
Unit 9 Drink and Food Service
Part V Progress Check
Sentences I have learned in this unit are:
◇What would you like, sir? Coffee, tea or fruit juice? ◇What do you think about it? ◇Would you kindly tell me when you are going to serve the dinner? ◇I prefer jasmine tea. ◇Does it sound good to you? ◇I’m awfully sorry but we don’t have that on board. ◇This is a short range flight. We only serve snack. ◇I’m a vegetarian. Do you have a special meal for me? ◇Would you care for vegetable hors d’oeuvre or vegetable soup, fruit or a sweet? ◇It does help if you request for a special meal when you book your ticket, sir.

航空服务英语口语教程课件Unit 9

航空服务英语口语教程课件Unit 9

Extended Reading
Professional Terms for Further Study
THANK YOU
UNIT 9
Special Circumstances of Security Check
01
目录 02 03
CONTENTS
04
Lead-in Model Dialogs Speaking Tasks Extended Reading
Lead-in
Lead-in
Model Dialogs
Dialog 1
stand up with your crutch. P: Here you are.
Dialog 2
(Officer takes the crutch to scan.) O: Here’s your crutch. Please stand up carefully, so we can check you. Afteir and finish your security check, you can get your wheelchair back then. P: Okay, thank you very much. O: You’re welcome. Wish you a happy journey. P: I hope so. Thanks again.
(O = Officer P = Passenger)
P: Excuse me, do I have to go through the security gate? O: Yes, madam. All passengers have to be checked for the security of

《机上餐食服务》课件

《机上餐食服务》课件
首等舱餐食
首等舱乘客将享受到顶级的首等舱餐食，每道 菜肴都经过精心策划和制作，满足最挑剔的味 蕾。
商务舱餐食
商务舱乘客将品尝到更豪华的商务舱餐食，提 供高品质的食材以及精心烹饪的菜肴。
特殊餐食
航空公司还提供特殊餐食，例如素食、儿童餐、 无麸质餐等，以满足特殊需求的乘客。
餐食安全
食品卫生规定
航空公司严格遵守食品安全 卫生规定，确保提供给乘客 的餐食符合健康安全的标准。
ቤተ መጻሕፍቲ ባይዱ
运输安全
在餐食运输过程中，航空公 司采取多种措施，保证餐食 安全、新鲜和卫生。
特殊需求
航空公司重视乘客的特殊需 求，提供适应不同饮食偏好、 过敏或宗教信仰的特殊餐食。
餐食创新
1 机上餐食的未来发展方向
餐厅级别的机上餐点、个性化定制餐食以及 科技创新将成为机上餐食的未来发展方向。
2 机上餐食改进的策略与建议
航空公司应积极改进机上餐食，提升菜单品 质、增加健康食品选择，并借助乘客反馈改 进餐食服务。
总结
1 机上餐食服务的意义和作用
机上餐食服务为乘客提供舒适和满足感，是航空旅行中的一种重要体验。
2 对于旅客的重要性
提供口感美妙的餐食，满足旅客的味蕾需求，提升旅行的舒适度和愉悦感。
3 对于航空公司的意义
优质的机上餐食服务可以提升航空公司的形象和竞争力，吸引更多旅客选择该航空公司。
1
餐前服务
在飞机起飞前，乘务人员会为乘客提供餐前服务，包括搭配餐品的饮料、餐食预 订等。
2
餐中服务
在飞行期间，乘务人员会根据乘客的订单，提供精美的空中餐食，确保乘客的美 食体验。
3
餐后服务
吃完餐食后，乘务人员会进行餐后服务，包括餐器收取、咖啡茶水供应等。

《 民航空乘英语》9

《 民航空乘英语》9

Part
Part
1
Warm Up
2
Announcements
3
Dialogues in Cabin
4
Reading and Writing
1
The items chosen from the Arrival Card1 are listed below. Choose their appropriate2 explanations.
distributed to every passenger. If you have any question about completing the The forms will soon be ____________
forms, please ask the cabin attendants for help. They will be very happy to assist you.
Unit 9
Entry Form Filling
4
Items:
1. Sex3 (Male4 or Female5) 1. b 2. f 5. g 2. Passport No. 3. Country Where You Live 4. City Where You Boarded 5. City Where Visa6 Was Issued7 6. Date Issued (DD/MM/YY) 7. Address While in the United States (Number and Street)
Unit 9
Entry Form Filling
12
Long Announcements
2
Read the announcement and then choose the best answer for each question by “√”.
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全熟牛排（well done）：牛排内部为褐色
rare
(烤肉)嫩的
well done
(烤肉) 熟的
Self-check
一成熟？ 三成熟？ 五成熟？ 七成熟？ 全熟？
Self-check
Besides the main dish, what else can passengers be served?
•beverages •Appetizer •salad •dessert •snacks
"虾，固有一死，或死于麻辣，或死于蒜蓉。”
时值夏初，正是小龙虾肥美时候。无论家庭餐桌，还 是酒店宴席，亦或是夜宵大排档，小龙虾当仁不让地 成为了中国人现在这个时候最受欢迎的美食，没有之 一！
小龙虾???????? crayfish/crawfish: 小龙虾
Group Work
1.What can passengers be served in the meal service on the airplane ?
2.What is the sequence(顺序) of meal service?
Main dish, snacks，salad
，dessert, appetizer, beverages
Proper Terms
snack [snæk] 快餐，小吃 main dish 主食 dessert [di‘zɜ:t] 餐后甜点 appetizer [’æpitaizə] 开胃菜Group NhomakorabeaWork
What are the main dishes in the meal service ?
Province,China.
Self-introduction
&Age 2.Hobbies
3.Personalities
What kind of person are you ?
Competent /confident
Industrious /independe
nt
Loyal
Responsible
小龙虾实用表达
1. Chinese people are crazy about crawfish. 中国人酷爱吃小龙虾。
牛排的成熟度介绍
一分熟牛排（rare）：牛排内部为血红色且内部各 处保持一定温度
三分熟牛排（medium rare）：内部为桃红且带有相 当热度
五分熟牛排（medium）：牛排内部为粉红且夹杂 着浅灰和综褐色，整个牛排都很烫
七分熟牛排（medium well）：牛排内部主要为浅 灰综褐色，夹杂着粉红色
When is the proper time to serve meal in the airplane ?
Common Sense about Steak
Do you know the degrees of steak doneness?
How do you like your steak? --问牛排的成熟度？
民航客舱服务实用英语
Civil Aviation Cabin Service Practical English
Unit 9 Meal Service
By Claire(曾红)
About Me
Name: Zeng Hong/ Claire Age: Secret Academic Diploma: Bachelor Degree Major: English Email:849540705@ Address:No.66,East St.Xiangcheng Dist.Xiangyang City,Hubei
oyster [‘ɔistə] 牡蛎 lobster [’lɒbstə] 海水龙虾
sauce [sɔ:s] 酱汁; 调味汁 peanut [‘pi:nʌt] 花生
Flavor ['fleɪvə] 口味
vanilla [və‘nilə] 香草味的 strawberry [’strɔ:bəri] 草莓味 apple juice 苹果味果汁 pineapple [‘paɪnæpl] 菠萝味
Appetizer 开胃菜,冷盘
•pate [peɪt] 鱼酱，肉酱;
Proper Terms
delicacy [’delikəsi] 美味佳肴
catering[’keitəriŋ] company 配餐公司
Proper Terms
short haul flight 短途航班
long-haul flight 长途航班 haul [hɔ:l] V&N 拖，拉
民航客舱服务实用英语
Civil Aviation Cabin Service Practical English
Unit 9 Meal Service
By Claire(曾红)
Contents
1.Warming up 2.Proper terms 3.Dialogues in the text book 4.Exercises 5.Announcements 6.Supplementary reading 7.Having some fun 8.Homework
lobster海产龙虾
各种小龙虾别称
小龙虾在澳洲叫做： yabbies: 小龙虾
因为小龙虾生活在沼泽里，所以也被叫做： mudbugs: 小龙虾
“虾”在美国和英国也有不同的说法： shrimp（US） prawn（UK）
麻辣小龙虾： spicy crawfish 蒜香小龙虾： garlic crawfish 清蒸小龙虾： steamed crawfish 十三香小龙虾： 13-spice crawfish
Main Dish主食
•beef
•chicken
•fish
•pork
•steak[steɪk] 牛排
•lamb[læ m] 羊羔肉
•rice •sausage['sɒsɪdʒ] 香肠
•noodles •spaghetti[spə'ɡeti]意 大利面
salmon ['sæmən] 三文鱼 sandwich ['sænwitʃ] 三明治