吉林大学19秋学期《公共关系学》在线作业一(1)答案
- 格式:doc
- 大小:29.00 KB
- 文档页数:4
公共关系学第一次作业答案商务谈判的原则是()选择一项或多项:a. 遵守双赢原则b. 寻求合作、不争辩c. 谈判还要勉力维护双方的良好关系d. 良好的表达能力题目2完成满分1.000qaid=16399411&qub0Flag question 题干3公共关系传播的经典理论包括()选择一项或多项:a. 枪弹论b. 5W 模式c. 两级传播模式d. 互动传播模式题目3完成满分1.000qaid=16399415&qub0Flag question 题干3人际传播的手段包括()a. 应用b. 社会组织c. 公众d. 传播活动题目6完成满分1.000qaid=16399417&qub0Flag question 题干3以下不是公共关系的核心理念的是()选择一项:a. 求实创新理念b. 双向沟通理念c. 形象塑造理念d. 全员公关理念题目7完成满分1.000qaid=16399419&qub0Flag question 题干3组织的公共关系处于臭名远扬的恶劣境况的情况是()选择一项:a. 美誉度、认可度都高,但知名度偏低b. 知名度、美誉度和认可度都低c. 知名度高,但美誉度、认可度不高d. 知名度、美誉度都高,但认可度偏低题目8完成满分1.000qaid=16399420&qub0Flag question 题干3组织形象塑造的原则有()选择一项或多项:a. 注重全局的原则b. 视信誉为生命的原则c. 注重传播的原则d. 以质量为本的原则题目9完成满分1.000qaid=16399413&qub0Flag question 题干3公共关系定义的准确表述是:()选择一项:a. 公共关系是一个社会组织为取得与任意客体的双向沟通和精诚合作而进行的遵循一定行为规范和准则的传播活动b. 公共关系是一个社会组织为取得与其特定公众的双向沟通和精诚合作而进行的遵循一定行为规范和准则的活动c. 公共关系是一个社会组织为取得与其特定公众的双向沟通和精诚合作而进行的遵循一定行为规范和准则的传播活动d. 公共关系是任意主体为取得与其特定公众的双向沟通和精诚合作而进行的遵循一定行为规范和准则的传播活动题目10完成满分1.000qaid=16399414&qub0Flag question题干3揭丑运动是哪个时期的代表事件?选择一项:a. 艾维.李时期b. 卡特理普时期c. 伯内斯时期d. 巴纳姆时期。
公共关系学作业1答案公共关系学作业1第1章—第4章参考答案一、名词解释(每小题3分,共15分)1.公共关系:所谓公共关系,就是一个组织运用有效的传播手段,使自身适应公众的需要,并使公众也适应组织发展需要的一种思想、政策和管理职能。
2.公共关系观念:是人们在公共关系实践中形成的影响人们思想和行为倾向的深层的思想意识,是人们对公共关系活动的一种自觉的认识和理解。
3.揭丑运动:19世纪下半叶,美国的商品经济得到高度发展,资本主义从自由竞争走向了垄断。
百来个经济巨头控制了美国的经济命脉,他们为了巩固这种垄断地位,对内根本无视员工的利益,对外以损害公众利益作为赚钱的重要手段,奉行所谓“只有我能发财,让公众利益见鬼去吧”的经营哲学,引起了社会公众舆论的强烈不满和抨击,出现了20000多篇揭露实业界、传播界丑闻的文章,形成了近代美国史—上著名的“揭丑运动”。
(又称“扒粪运动”)4.爱德华·伯尼斯:使公共关系由一种活动、一种社会现象变为一门科学的杰出人物是爱德华·伯尼斯。
他从1923年出版第一部公共关系著作《公众舆论之凝结》,到1952年完成教科书《公共关系学》,使公共关系的原理和方法逐渐形成一个较为完整的理论体系。
他强调组织应该在确切了解自己的公众的基础上来进行组织的传播工作;通过“投公众所好”来实现组织的目标。
由于伯尼斯将公共关系引上了科学的轨道,被世人誉为“公共关系泰斗”。
5.组织形象:就是组织在公众心目中留下的印象及公众对组织的评价。
这种形象不仅来自外在的有形事物,而且也出自自由组织行为所反映的内在精神。
二、判断正误并更正(每小题2分,共20分)( √ )1.公共关系是一门综合性的应用科学。
( √ )2.公共关系特指组织与公众之间的传播沟通关系。
( × )3.美国学者香农提出了双向循环的传播模式。
更正:美国学者香农提出了传播过程的数学模式。
( × )4.艾维·李创办世界上第一家宣传事务顾问所。
【奥鹏】吉大19秋学期《旅游公共关系》在线作业一
试卷总分:100 得分:100
一、单选题(共16题,64分
1、以下那个选项属于交际渠道()。
A意见会
B生日聚会
C登山活动
D周日旅游
[分析上述题目,并完成选择]
参考选择是:B
2、公共关系原则中的公开化原则指的是()。
A不藏拙不暧昧
B视形象为第一位
C讲诚信
D置公众于首位
[分析上述题目,并完成选择]
参考选择是:A
3、1952年,卡特里普和森特出版了权威的公共关系学著作是( )。
A《公众舆论的形成》
B《公共关系学》
C《有效的公共关系》
D《原则宣言》
[分析上述题目,并完成选择]
参考选择是:C
4、公关部的核心任务是()。
A咨询
B协调
C雕琢形象
D传播
[分析上述题目,并完成选择]
参考选择是:C
5、日常生活用品的最佳传播者是()
A专家(权威)
B明星
C第三者
D企业职工
[分析上述题目,并完成选择]
参考选择是:B
6、公关主体中的主要负责人要具备重视公众、形象和沟通的观念,这是公关部设置的() A市场条件
B观念条件
C人员条件
D资金条件。
大工19秋《公共关系学》在线测试1-0001试卷总分:100得分:100一、单选题(共10道试题,共30分)1.目光语是通过眼睛的开闭,瞳孔的扩大与缩小,视线接触时间的长短、接触的方向等来传递信息的。
瞳孔放大表明()。
A.吃惊、激动B.厌恶C.仰慕D.不感兴趣正确答案:A2.紫色、蓝色给人的感觉是()。
A.热感B.冷感C.沉重感D.膨胀感正确答案:B3.步伐沉重,步幅较小并且缓慢,眼睛低垂,这种走姿属于()。
A.自然型B.礼仪型C.思索型D.沉郁型正确答案:D4.公共关系工作对象中最敏感又最重要的公众是()。
A.媒介公众B.名流公众C.顾客公众D.内部公众正确答案:A5.公共关系学最早产生于()A.法国B.奥地利C.英国D.美国正确答案:D6.在组织所处的环境中,不受组织行为影响,对组织也不产生影响力的公众是()A.中间工众B.非公众C.逆意公众D.边缘公众正确答案:B7.目光语是通过眼睛的开闭,瞳孔的扩大与缩小,视线接触时间的长短、接触的方向等来传递信息的。
瞳孔放大表明()。
A.吃惊、激动B.厌恶C.仰慕D.不感兴趣正确答案:A8.请求别人帮忙应该使用的交际用语是()。
A.打扰B.烦请C.拜托D.请教正确答案:B9.公共关系机构承担着传播信息、发布新闻等职责,是组织的A.喉舌B.消化系统C.免疫系统D.神经正确答案:A10.美国全国公共关系协会(PRSA)成立的时间是()。
A.1978年B.1955年C.1948年D.1947年正确答案:C二、多选题(共10道试题,共40分)1.互惠吸引律主要表现在()。
A.感情互惠C.目标互促D.困境互助E.过失互谅正确答案:ABCDE2.组织形象管理的原则有A.规范性B.整体性C.全员性D.计划性正确答案:ABCD3.现代管理者应具备的心理素质有()。
A.自信心B.可信度C.性格D.气质正确答案:ABCD4.传播沟通方式和沟通媒介的选择,应该考虑下列问题A.公关活动的目标分析B.了解不同沟通方式和媒介的特点C.选择沟通媒介的原则D.以上没有正确的正确答案:ABC5.公共关系产生并且发展是由于()。
公共关系学作业(一)一、单项选择题1.组织开展公共关系活动的基础是()A.公共关系意识B.公共关系观念C.公共关系状态D.公共关系策划2.1906年,艾维·李发表了著名文件是()A.《有效的公共关系》B.《原则宣言》C.《公众舆论的形成》D.《公共关系学》3.在部门所属型的公共关系部中,把公共关系职能定位于传播功能,主要是因为将公共关系部归属于()A.销售部门B.广告宣传部门C.接待部门D.办公室4.建设型公关主要适用于组织发展的()A.严重失调时期B.顺利发展时期C.稳定时期D.初创时期5.把重点事实和主要结论放在文章的最前边,然后按事实的重要性排列事件,逐次写出是()。
A.倒金字塔结构B.并列结构C.顺时结构D.金字塔结构6.公关谈判的第三个阶段是()A.导入阶段B.概说阶段C.交锋准则D.妥协阶段7.根据社会分工和自身的条件,企业准备在社会上发挥的作用和承担的角色属于()。
A.经营方针B.经营哲学C.行为准则D.企业使命8.女士坐在较低的椅子上或沙发上,最好采用的坐姿是()A.双腿垂直式B.双腿斜放式C.双腿叠放式D.双脚交叉式9.独立公众,属于按以下哪一类公众分类法进行分类的()A.按所属关系B.按发生关系的时序C.根据重要性程度D.根据态度10.公众从对象的某些特征推及对象的整体,从而产生“以偏概全”的心理现象是()。
A.晕轮效应B.刻板效应C.选择效应D.首因效应11.对广告有印象的人数与接触广告媒体的人数的比例是()。
A.记忆度B.收视率C.注意度D.对比度12.印刷精美,表现力强是以下哪种媒体的优势()。
A.杂志B.报纸C.电视D.广播13.邀请嘉宾出席宴会的请柬必须提前()寄出。
A.一周B.二周C.五天D.三天14.职业水平高,看问题比较客观是()。
A.公关公司的短处B.公共关系部的短处C.公关公司的长处D.公共关系部的长处15.提供各种实惠的服务工作,以获得社会公众的好评,树立组织良好形象的公关模式是()A.服务型公关B.宣传型公关C.社会型公关D.交际型公关16.现代公共关系业的前身是( )A.“扒粪运动” B.“揭丑运动”C.“清垃圾运动”闭D.“报刊宣传活动,,17.现代公共传播的本质属性是()A.信息交流的及时性B.信息交流的准确性C.信息交流的全面性产党D.信息交流的双向性18.中国第一个公共关系协会成立()A.上海 B.广州 C.北京 D.武汉19. 哪种组织实际形象状态具有良好的形象推广()A.高知名度/高美誉度 B.高知名度/低美誉度C.低知名度/低美誉度D.高美誉度/低知名度20.现代政府公共关系的本质是 ( )A.政府与公众间的相互服务B.政府与公众间的相互排斥C.政府与公众间的相互依存 D.政府与公众间的双向沟通二、多项选择题1.公共关系涉及的学科有()。
公共关系学网上形考作业一参考答案(Online exam for publicrelations)Online exam for public relationsFirst, individual choice questions (altogether 15 questions, altogether 30 points. Every day you have a choice is correct, the election did not score less.)1.. How does the organization connect with the public (B?).2.. The starting point for the organization of public relations activities should be (A).3.. In 1906, the famous document of Ai Wei Li Fabiao was (B??).4.. The father of public relations is (B).5.? Public relations English is (A???).6.. Setting up the concept of communication and cooperation and improving social ability belongs to public relations (B?).7.?? in 1952, Cutlip and Vincent has published authoritative public relations work is (C?).8.. The International Institute for public relations was established in London (D??).9.. Is the democratic participation law used for coordination (D?).10.. Using the news media to expose the phenomenon of "fooling the public" by monopoly enterprises, formed the famous C in modern American history.11.. The essence of modern public relations communication is the information between the organization and the public. (A,?).12.. The basis of organizational image is (D).13.. Does the company design a unique style of factory name and brand name in A?.14. public relations may be referred directly to (A).15.. The basis for organizing public relations activities is (C?).Two, multiple-choice questions (a total of 10 questions, a total of 30 points. Every day there are at least two or more than two options is correct, choose the election did not score less)1., there are many signs of enterprises, but the two most important ones are (AD)?.2.. What is the social condition of public relations (ABCD?).3.. Should the principle of seeking truth and truth be carried out in the investigation work (ABCD?).4.. The basic elements of public relations include (AB, E).5.. The form of writing that reflects the organizational philosophy is (ABC?).6.. In the process of the development of public relations thought, the representative thinkers are (BCD).7.. Since 1980s, the famous American public relations companies, which have set up branch offices or representative offices in China successively (BC)?.8.. Ai Weili's idea of public relations puts forward the two principle (AD?).9., the concept of public relations is mainly (ABCDE?).10.. It is generally believed that public relations can be (ABCDE).Three, the judgment questions (altogether 15 questions, altogether 30 points. You can score only if you make a judgment1., with developed commodity economy, there will be developed public relations. (X)2.. There is not necessarily mutual influence and interaction between the public and the organization. (X)3.. Public relations is a comprehensive applied science. (V)4.. Edward Bernice published the first public relations book, the formation of public opinion. (V)5.. Public relations are entirely for the organization to create a survival and development environment. (X)6.? Public relations, 90% by their own right, 10% by propaganda. (V)7.. China's public relations cause was developed after the reform and opening up. (V)8., the introduction of western experience can promote the development of China's public relations. (X)9.. Public relations is a specialized theoretical science. (X)10.. Ivy Lee founded the world's first propaganda advisory office. (X)11.. Product image is the foundation of the whole organization image. (V)12.. Public relations communication model is designed according to the principle of feedback model in the process of communication, but it does not include the basic elements of the "five W" model. (X)13. public relations refers to the communication and communication between organizations and the public. (V)14.. In the more developed commodity economy society, the consumption behavior of the public is dominated by consumer psychology. (V)15. in the early days of enterprise, the focus of propaganda work was to win the public's good impression on the organization. (V)Four, the case selection questions (altogether 1 questions, a total of 10 points.Every day at least one option is the right choice, the election did not score less.)1) in this case, Singapore Airlines uses the (C) PR model.2) in the case, the new wing airlines also adopted (A) activities, so that public relations consciousness into each employee's mind, embodied in each employee's actions, run through the company's every activity.Public relations online exam two referenceFirst, individual choice questions (altogether 15 questions, altogether 30 points. Every day you have a choice is correct, the election did not score less.)1.? Construction pr mainly applies to organizational development (A??).2.. Compared with the Department of public relations, one ofthe strengths of the public relations companies is (D).3.. What should be the personality traits of an excellent public relations officer (A??).4.? High reputation, low reputation, which belongs to the public relations status (B).5.? (C) directly affects the organization or other aspects of the enterprise, such as employee family relations, local customer relations, etc..6.. In the Department of public relations under the Department, the public relations function is located in the communication function, mainly because the public relations department belongs to (B).7.. Self communication with others and individuals to individuals (B??).8.. In order to prevent public feeling of boredom and resentment, public relations personnel must maintain information. (D??).9.? (C?) is a full-time public relations worker who works fora professional public relations consulting firm.10.?? public relations marketing services, first embodied in the (? B?), it is not directly to sell products or services, but with the use of various communication methods, dredge channels, rationalize the relationship, for the sale of products or services to create a good environment.11.? The public relations department is a service oriented, higher level of indirect (D??)?.12.. The important way for organizations to communicate with the public is to use (D).13.. When analyzing the actual distance between the self-image and the actual image of an organization (D?).14.? (B) is the most socially authoritative object of all communication objects.15.? (A) is the most sensitive and important part of the PR task.Two, multiple-choice questions (a total of 10 questions, a total of 30 points. Every day there are at least two or more than two options is correct, choose the election did not score less)1.. The main feature of the Department of public relations is (BCE).2., the quality of public relations personnel should include the following aspects (ABCDE?).3.. The material requirements of employees include (ABDE?).4.. The position of the decision staff of the public relations department in the organization is mainly determined by the following functions (ACDE).5.. The communication channel dichotomy consists of (CD?).6.. The method of assessing the effectiveness of public relations is (ABCD).7.. What are the characteristics of community relations (BCD?).8.. Public role psychology, including (ABCD), etc..9.. The three link of organizational image analysis is (ABD?).10.. Social environment causes psychological change with the following characteristics (ABC?).Three, the judgment questions (altogether 15 questions, altogether 30 points. You can score only if you make a judgment1., service-oriented model, to provide a variety of affordable services based work, the purpose is to take practical action to win public praise, and establish a good image of the organization. (V)2.. The self expectation image of an organization is the social image of an organization's self wish. (V)3.. Government relations are a kind of relationship that social organizations can avoid. (X)4., it is generally believed that the cultivation of public relations personnel is to train talented personnel in publicrelations. (X)5.?? PR to try to use neutral terms, to become the most advanced countries with amiable and easy of approach. (V)6.. The open questionnaire is characterized by relatively standardized answers and convenient public answers. The results are easy to quantitative analysis. (X)7.? Generally speaking,There is only one reason for the change of public psychology, that is, objective reasons. (X)8.. Employees are the most important internal public, good staff relations, can cultivate the identity and sense of belonging of the members of the organization, forming the centripetal force and cohesion of the organization. (V)9., employee relations, shareholder relations, consumer relations, government relations is the most basic goal of corporate public relations work, the public. (V)10.. The public relations department is a professional organization which implements the concept of public relations and achieves the goal of public relations. (V)11.. Enterprises can play the role of education, guidance and organization of consumers, and together with consumers, they can design and beautify their lives. (V)12.. The quality of public relations personnel should be a combination of character, morality, wisdom, education and experience. (X)13.. In public relations surveys, random sampling is a good way to prepare for a high rate of time, effort and money. (X)14., the technical role of the public relations departments engaged in special technical business staff, they are the most common, the most grass-roots public relations staff. (X)15., the advantage of the Department of public relations is often the inadequacy of the public relations companies, and vice versa. (V)Four, the case selection questions (altogether 1 questions, a total of 10 points. Every day at least one option is the right choice, the election did not score less.)1).? this case illustrates the enterprise public relations in (), which set a specific location for their products in the minds of potential consumers, this position is only for their own exclusive products and other similar products can not have.(B)2) this case illustrates that enterprises must pay attention to the investigation and study, and find out the trend of consumer demand for products, so that they can help enterprises win the market. (D)Public relations online exam three referenceFirst, individual choice questions (altogether 15 questions, altogether 30 points. Every day you have a choice is correct, the election did not score less.)1.. An exhibition enables organizations to find themselves, promote themselves, and enhance effectiveness. It is (D).2.? The average range of concessions is also called (D?).3., the targeted mass media is (B).4.. What do people in their minds not want to disclose to others? (C?).5.. Members of the organization are equal in status and have extensive contacts with each other, but there is no communication network of Central People (C).6.. Sponsorship activities refer to social organizations who contribute or contribute to certain social activities or D in the form of unpaid contributions.7., the final line of defence between the two sides of the negotiations is (B?).8.. Put the key facts and main conclusions in the front of the article, and then arrange the events according to the importance of the facts. (A).9.. In general, the organization conducts celebrations everyyear (C?).10.. To seriously understand the situation of the victims, to take the corresponding responsibility realistically and sincerely apologize (B?).11.? What is the larger choice of readers? (C?).12., the third stage of public relations negotiations is (C).13.. Organizations, in their own name and in society, are the first to initiate some kind of activity, and to promote some progressive new idea is (C).14.? Without space restriction, the most widely spread mass media is (C??).15.. Open organizational activities (D).Two, multiple-choice questions (a total of 10 questions, a total of 30 points. Every day there are at least two or more than two options is correct, choose the election did not score less.)1.. Taboos in interpersonal communication include (ABCDE?).2.. The less documented mass media is (AE).3.? From the nature of the exhibition, there are (AE?).4.. What is the difference between public relations advertisingand commodity advertising? (ACDE?).5.? Celebrations are usually in the form of (ABCDE).6., the characteristics of crisis events have (ACE?).7.. The end of the speech form includes (ABCDE).8.? From the style of speaking?,The usual opening remarks are ((ACDE)).9.. Television's disadvantages as a mass media include (ABCE?).10.. An outstanding conference chair should have the following qualities (ABC).Three, the judgment questions (altogether 15 questions, altogether 30 points. You can score only if you make a judgment1., some meetings failed because the people who requested them were not invited and should not be invited. (V)2.. Long-term public relations activities are suitable for the use of electronic media. Short term activities are suitable for printing media. (X)3.. Memory is the ratio of the number of impressions to advertising to the number of people who come into contact with the advertising media. (X)4.. Organize advertising to positively promote the organization's own situation. (V)5.. Open organizations weave the public's understanding of the work of the organization, but do not make it known to the public. (V)6., public relations, advertising and commercial advertising are paid promotional activities. (V)7.. Compared with interpersonal communication and organizational communication, the information of mass communication is no longer confidential. (V)8.. Radiation propagation is characterized by easy centralized leadership, fast information transmission and less distortion. But in this network, there is less contact among members. (V)9.?? under the condition of market economy, only no branch is the objective reality, so sweet "alone are not afraid of deep alley". (X)10.. Interpersonal communication in narrow sense can include all the information communication activities of human beings. (X)11., the boundary point is the starting point for negotiators to formulate price policy, and also the value basis of all negotiations. (X)12., the emotional influence of interpersonal communication isoften more than the mass media, mainly due to the speaker's expression and eyes. (V)13.. Sponsorship of social welfare projects has created a social environment for the improvement of the economic efficiency of enterprises, so the sponsorship activities are aimed at improving economic efficiency. (X)14.. Persuasion, in essence, is the change of the original beliefs, attitudes, positions and actions of the public, which is relatively easy in a democratic and rule of law society. (X)15.?? at the beginning of June 1996, poisoning incident happened in Belgium Coca-Cola, a public relations crisis, and crisis public relations. (V)Four, the case selection questions (altogether 1 questions, a total of 10 points. Every day at least one option is the right choice, the election did not score less.)1) this case demonstrates the practical application of (B) in public relations activities.2) generally speaking, planning newsworthy events has the function of (ABCD).Public relations online exam four referenceFirst, individual choice questions (altogether 15 questions, altogether 30 points. Every day you have a choice is correct, the election did not score less.)1.? The most basic principle of public relations etiquette isB.2.. A visual code consisting of purely geometric points, lines, planes, and bodies (B?).3.. The acronym for organizational behavior identification system is C.4.? Enterprise mission belongs to the organization concept identification system (D?).5.? Sitting on a lower chair or sofa, it is better for ladies to adopt (B) sitting posture.6.. The theoretical basis and premise of relationship marketing is (C?).7., according to the social division of labor and its own conditions, enterprises are ready to play a role in society and assume the role belongs to (D??).8.?? when the major social problems occur, and the relevant public organizations, groups or individuals to communicate face to face, listen to public opinion, answer the public problem, explain the government position, for public understanding and support to government relations in (C?).9.. In the field of public relations work in China, it is generally not necessary to raise awareness. (B??).10.? Good? (A) is the starting point of all public relations activities, is necessary for all social occasions "pass"".11.. Public relations etiquette, as a skill (B), is the understanding and ritual that public relations people must follow in social interaction.12.? At the top of the entire CI system is (A).ThirteenUsing the market leaders to publicize the gaps left by the public mind, and quickly add up, and thus occupy an important position in the business strategy is (C?).14.?? people see the enterprise product advertising, brand name, logo, standard word and color, you can think of the enterprise wholeheartedly for customer service spirit, improving work style, excellent product quality, which belongs to the enterprise CS strategy (D???).15.?? etiquette, in person, in the organization, in the society, can the (C?), image and atmosphere has improved, improve and promote excellence.Two, multiple-choice questions (a total of 10 questions, a total of 30 points. Every day there are at least two or more than two options is correct, choose the election did not score less)1., public relations can be adopted in the dissemination of corporate brand names, the "three" strategy, specifically (ACD).2.? Brand names are trademarks of enterprises, which contain products (ABDE??).3., respect for the principles of the public is embodied in (BCD).4.. Organize the functions of the CI system, including (ABCDE?).5., public relations personnel should attach great importance to their clothes and instruments, and regard it as one of the essential qualities of public relations personnel. The requirements for team PR staff are (BCD??).6.?? in formal meetings, celebrations, meetings, negotiation, seated on the very particular. The main seating Etiquette (ABC?) principle.7.? The source of the CI design first appeared in (CE?).8.. Government public relations gathering information includes (ABCD?).9.. The basic elements of an organization's visual identity system include (ABCDE?).10.. The principle of identity difference in public relationsactivities, including ABD.Three, the judgment questions (altogether 15 questions, altogether 30 points. You can score only if you make a judgment1.. Comprehensive evaluation of public relations etiquette in public relations activities is "pass" and "cornerstone."". (X)2., in the process of social interaction, it is unnecessary to consider the principle of reciprocity in terms of identity, number of people, reception specifications and so on. (X)3., public relations in the enterprise marketing role, first of all reflected in the enterprise brand strategy positioning and communication. (V)4., "noble family" strategy is to use some product image to enhance the overall image of the enterprise. (X)5.? The French don't like giving presents when they meet for the first time. (V)6.. In the whole enterprise identification system, behavior recognition should be a static extension of concept recognition. (X)7.? Japanese people generally love, light ceremony. (X)8.. In the modern enterprise management idea, the customer is God, but the staff is not a slave. (V)9.? Business strategy is the highest guiding principle that enterprises follow when conducting business activities. He points out the general direction for enterprises. (X)10.? CI design, once imported, can not be changed. (X)11.? CI is a symbol and symbol of information transmission, not the corporate image and the shape itself. (V)12.. The deficiency of figurative codes is that their extension and extension are obviously limited, and the meaning contained in them is limited. (V)13.. Integrated marketing communication means optimizing all the media resources that can be used. (V)14.. Americans love giving presents. (X)15.. Compared with enterprises, the outstanding characteristics of business groups are non profitable, so they do not have economic function at all. (X)Four, the case selection questions (altogether 1 questions, a total of 10 points. Every day at least one option is the right choice, the election did not score less.)1) the PR crisis reflected in the case belongs to (C).2) by this case, do you think we have shortcomings in solving this crisis (ABCD)?.* [ jimisoft:未注册的软件只转换部分文件!阅读有助于了解如何登记。
公共关系学-1(总分100, 做题时间90分钟)一、单项选择题在每小题列出的四个备选项中只有一个是符合题目要求的。
1.公共关系中特殊的组织管理职能是______A.公共关系观念B.公共关系实务活动C.公共关系组织D.公共关系状态SSS_SIMPLE_SINA B C D分值: 1答案:B[解析] 公共关系活动是运用传播沟通的方法去协调组织的社会关系,影响组织的公众舆论,塑造组织的良好形象,优化组织的运作环境的一系列公共关系工作。
公共关系实务活动是组织管理活动的一部分,是一种特殊的组织管理职能。
2.现代公共关系发端于______A.马斯洛时期B.巴纳姆时期C.艾维·李时期D.爱德华·伯尼斯时期SSS_SIMPLE_SINA B C D分值: 1答案:B[解析] 19世纪中叶在美国风行的报刊宣传活动,被认为是现代公共关系业的前身。
当时最有名的代表人物叫巴纳姆,所以将公共关系发展史的这一段时期称为巴纳姆时期。
3.当组织需要筹办大型的公共关系活动项目时,可以设立专项性的、跨部门的______A.公共关系办公室B.公共关系宣传部C.公共关系协调委员会D.公共关系服务部SSS_SIMPLE_SINA B C D分值: 1答案:C[解析] 本题是对公共关系委员会的考查。
公共关系委员会指的是由组织的主管领导牵头,各职能部门负责人共同组织的公共关系工作协调委员会,统一指导和协调全局的公共关系活动,下设公共关系办公室,负责日常工作。
特别是当组织需要筹办大型的公共关系活动项目时,可以设立专项性的、跨部门的公共关系协调委员会,以策划、统筹、协调大型专题活动涉及的公共关系事务,发挥公共关系“总调度”的作用。
4.公共关系也称作______A.群众关系B.公众关系C.大众关系D.群体关系SSS_SIMPLE_SINA B C D分值: 1答案:B[解析] 公共关系学的重要内容是对公众的研究,公共关系也称为公众关系。
“明星局长”对话中的公关学问公共关系学是一门新兴的综合性的社会科学,在一些经济发达国家公共关系理论已被广泛应用于各个领域,用于指导各类组织的社会实践活动,并以它特有的价值和作用,受到人们的普遍关注。
在西方,有人把以电脑为代表的现代科技水平,以旅游业为代表的富裕生活程度,以公共关系为代表的经营管理效能,并列为衡量一个国家经济发达程度的三大标志。
公共关系事业在中国大陆的兴起至今不过十几年的时间,但它为物质文明和精神文明建设带来的影响,却使人有目共睹。
公共关系事业的蓬勃发展,呼唤着人才的培养和理论的繁荣。
公共关系学是随着我国改革开放的需要,社会的进步,经济的发展,形成的一门新兴的应用性很强的学科,是社会组织为了在公众中树立良好形象,运用传播、沟通媒介和手段,与其公众结成的利益一致的社会关系。
在如今的商业大潮中,各个企业都有自己的公关部,他们的主要职责是(以某个上市公司为例):1.收集社会经济、产业状况及各种相关法令的变动信息,并及时向最高管理层作通报。
2.就自己公司与其它上市公司的经营利益及相关的重要数据进行比较。
3.与政府部门、行业协会及重要厂商接触、联络,以扩增公司的业务机会。
4.定期安排政府主管官员、重点厂商与自己公司的相关主管会面.洽商。
5.主动选择适当题材及相关媒体,以宣传公司。
6.安排公司领导人接受媒体采访,满足媒体报道需求。
7.编撰公司简介、通讯、年度报告,组织同年庆、股东大会等活动。
8.与公司福利委员会、工会密切配合,照顾并反映员工需求。
9.不定期发布公司领导人讲话。
10.表扬绩优员工。
11.利用有效渠道,加强公司内部的沟通。
12.深入基层,发掘公关问题。
13.其它专项工作处理他们要负责公司对内、对外的公共关系工作,负责制定年度公关活动计划和支出预算方案,在批准后组织执行。
协助行政部做好重大活动的组织、协调和接待工作。
参与公司重大事件紧急处置和善后处理活动。
经总经理正式任命,作为公司发言人。
公共关系学作业1第1章—第4章参考答案一、名词解释(每小题3分,共15分)1.公共关系:所谓公共关系,就是一个组织运用有效的传播手段,使自身适应公众的需要,并使公众也适应组织发展需要的一种思想、政策和管理职能。
2.公共关系观念:是人们在公共关系实践中形成的影响人们思想和行为倾向的深层的思想意识,是人们对公共关系活动的一种自觉的认识和理解。
3.揭丑运动:19世纪下半叶,美国的商品经济得到高度发展,资本主义从自由竞争走向了垄断。
百来个经济巨头控制了美国的经济命脉,他们为了巩固这种垄断地位,对内根本无视员工的利益,对外以损害公众利益作为赚钱的重要手段,奉行所谓“只有我能发财,让公众利益见鬼去吧”的经营哲学,引起了社会公众舆论的强烈不满和抨击,出现了20000多篇揭露实业界、传播界丑闻的文章,形成了近代美国史—上著名的“揭丑运动”。
(又称“扒粪运动”)4.爱德华·伯尼斯:使公共关系由一种活动、一种社会现象变为一门科学的杰出人物是爱德华·伯尼斯。
他从1923年出版第一部公共关系著作《公众舆论之凝结》,到1952年完成教科书《公共关系学》,使公共关系的原理和方法逐渐形成一个较为完整的理论体系。
他强调组织应该在确切了解自己的公众的基础上来进行组织的传播工作;通过“投公众所好”来实现组织的目标。
由于伯尼斯将公共关系引上了科学的轨道,被世人誉为“公共关系泰斗”。
5.组织形象:就是组织在公众心目中留下的印象及公众对组织的评价。
这种形象不仅来自外在的有形事物,而且也出自自由组织行为所反映的内在精神。
二、判断正误并更正(每小题2分,共20分)( √ )1.公共关系是一门综合性的应用科学。
( √ )2.公共关系特指组织与公众之间的传播沟通关系。
( × )3.美国学者香农提出了双向循环的传播模式。
更正:美国学者香农提出了传播过程的数学模式。
( × )4.艾维·李创办世界上第一家宣传事务顾问所。
吉林大学行政管理专业公共关系学课程判断题答案第一篇:吉林大学行政管理专业公共关系学课程判断题答案1:广播的实际普及率最高。
()正确错误2:现代第一木公共关系著作出版于1923年。
()正确错误3:公共关系广告就是商业广告。
()正确错误4:政府公众对象主要是指政府官员。
()正确错误5:我国古代就有原始公共关系观念与活动。
()正确错误6:边缘公众指与组织虽有关系,但联系较少、影响较小的一类公众。
()正确错误7:大众传播体现了公共关系实务的特征。
()正确错误8:公共关系史、公共关系理论和公共关系实务共同陶成了公共关系学的体系。
()正确错误9:杂志发行范围广,读者稳定,深入社会。
()正确错误10:公共关系最基本的、核心的概念是双向传播与沟通。
()正确错误11:整个企业识别系统中,行为识别应当是理念识别的动态延伸。
()正确错误12:伯纳斯是第一位公共关系理论家。
()正确错误13:美誉度是指一个组织被公众知晓、了解的程度,即组织对社会公众影响的广度和深度。
()正确错误14:1986年12月,北京市成立公共关系协会,成为全国第一家省市级的公共关系团体。
()正确错误15:1961年国际公共关系协会拟定了《国际公共关系协会行为准则》。
(正确错误16:1942年,美国第一个无线电广播网——全国广播公司成立,开创了广播电台的新时代。
()正确错误17:着重对“专业项目进行分析和操作谓应急公关,这在英国最为盛行。
()正确错误18:高层领导直属型公关部作为一个二级机构,直属于组织的最高层领导。
()正确错误19:组织形象的内容是单一的,不是全面的,是客观的,而不是主观的。
()正确错误20:公共关系古已有之.正确错误1:卡尔?博雅的公关信条是“投公众所好”。
()正确错误2:狭义的人际传播,可以包括人类的一切信息交流活动。
()正确错误3:自我期望形象即社会组织自己所希望具有的形象,它是社会组织发展的内在动力()正确错误4:公共关系广告就是商业广告。
大工19秋《公共关系学》在线作业1-0001
试卷总分:100 得分:100
一、单选题 (共 6 道试题,共 30 分)
1.()为男性永恒的颜色。
A.黑色
B.蓝色
C.红色
D.白色
答案:B
2.()是测量一个人在处于逆境时所表现出的信心、勇气、智慧、创新能力高低程度的一种商数。
A.逆商
B.自信
C.气质
D.可信度
答案:A
3.我国公共关系发展的酝酿期是()。
A.70年代末—80年代初
B.60年代末—70年代初
C.50年代末—60年代初
D.40年代末—50年代初
答案:A
4.组织形象的客观基础是()。
A.管理形象
B.实力形象
C.人员形象
D.产品形象
答案:D
5.与公共关系部比较,公共关系公司的长处之一是()。
A.职业水准较高
B.熟悉组织情况
C.接近客户
D.工作连续性、持久性
答案:A
6.组织内部公共关系机构的结构可以分为三种类型,即手段型、对象型和
A.过程型
B.目标型
C.复合型
D.单一型。
公共关系学形成性作业参考杨亚观2015年《公共关系学》形成性考核作业1试卷总分:100 测试时间:90单项选择题多项选择题判断题案例选择题一、单项选择题(共15 道试题,共30 分。
每小题只有一个选项是正确的,多选少选均不得分。
)1. 组织与公众联结的方式是()。
A. 大众传播B. 传播沟通C. 人际沟通D. 舆论宣传2. 组织公共关系活动的出发点应当是()。
A. 从事实出发B. 从理想出发C. 从利益出发D. 从专家意见出发3. 1906年,艾维·李发表的著名文件是()。
A. 《有效的公共关系》B. 《原则宣言》C. 《公众舆论之形成》D. 《公共关系学》4. 被誉为公共关系之父的是()。
A. 巴纳姆B. 艾维•李C. 伯尼斯D. 卡特里普5. 公共关系的英文是()。
A. public relationsB. public relationC. publication relationsD. publication relation6. 树立交往合作的观念,提高社交能力属于公共关系的()。
A. 优化环境功能B. 提高素质功能C. 塑造形象功能D. 协调关系功能7. 1952年,卡特里普和森特出版了权威的公众关系学著作是()。
A. 《公众舆论的形成》B. 《公共关系学》C. 《有效的公共关系》D. 《原则宣言》8. 国际公共关系协会在伦敦成立的时间是()。
A. 1903年B. 1987年C. 1948年D. 1955年9. 民主参与法是用来协调()。
A. 外部公众关系B. 顾客公众关系C. 媒介公众关系D. 内部公众关系10. 利用新闻媒介揭露垄断企业“愚弄公众”的现象,形成了美国近代史上著名的()。
A. 报刊宣传运动B. 便士报运动C. 揭丑运动D. 民主政治运动11. 现代公共关系传播的本质是组织与公众之间信息的()。
A. 双向交流B. 单向交流C. 双向管理D. 单向管理12. 组织形象的基础是()。
公共关系学交卷时间:2015-11-30 10:14:50一、单选题1.(3分)商战、心战属于舆论形态中的()• A. 社会事件• B. 社会问题• C. 社会运动• D. 社会冲突得分:0 知识点:公共关系学,公共关系学作业题收起解析正确的答案是D解析2.(3分)公共关系的客体是( )• A. 组织• B. 公众• C. 传播• D. 人际关系得分:0 知识点:公共关系学,公共关系学作业题收起解析正确的答案是B解析3.(3分)“名人广告”、“名流公关”利用了知觉偏见中的()• A. 近因效应• B. 晕轮效应• C. 定型作用• D. 首因效应得分:0 知识点:公共关系学,公共关系学作业题收起解析正确的答案是B解析4.(3分)被认为是现代公共关系业“前身”的是19世纪中叶在美国风行的()• A. 清垃圾运动• B. 报刊宣传活动• C. 玻璃屋运动• D. 揭丑运动得分:0 知识点:公共关系学作业题,公共关系学收起解析正确的答案是B解析5.(3分)在VIS中,应用最广泛,使用频率最多的要素是()• A. 标准字• B. 标准色• C. 标志• D. 企业造型得分:0 知识点:公共关系学作业题,公共关系学收起解析正确的答案是C解析6.(3分)主导性强、时效性强、传播面广的公关类型是( )• A. 交际型公关• B. 社会活动型公关• C. 服务型公关• D. 宣传型公关得分:0 知识点:公共关系学,公共关系学作业题收起解析正确的答案是D解析7.(3分)德国社会心理学家库尔特·卢因提出的传播学理论是()。
【奥鹏】吉大19秋学期《公共关系学》在线作业一
试卷总分:100 得分:100
一、单选题(共5题,20分)
1、关于社会性组织公共关系工作的任务,说法不正确的是()
A协助组织进行准确的战略定位
B面向社会,适应需求
C提高工作和服务水平,增强竞争力
D重点做好组织有形资产的开发与管理
[分析上述题目,并完成选择]
参考选择是:D
2、公关从业人员的心理素质不包括()
A保守的意识
B开放的心态
C热诚的态度
D执着的精神
[分析上述题目,并完成选择]
参考选择是:A
3、公关策划要实现最佳效益需要注意一些问题,下列说法错误的是()A要确定科学地效益原则
B在可能的情况下,公关策划应兼顾组织的经济效益
C公关策划不应兼顾组织的经济效益
D在策划方案的制定、经费预算和优选过程中,切实遵循效益原则
[分析上述题目,并完成选择]
参考选择是:C
4、公关从业人员的能力要求不包括()
A分析策划能力
B组织管理能力
C交际传播和写作能力
D较高的职业道德
[分析上述题目,并完成选择]
参考选择是:D
5、下列()不属于根据组织的需求和价值取向分类区分的公众。
A受欢迎的公众
B不受欢迎的公众
C潜在公众
D被追求的公众
[分析上述题目,并完成选择]
参考选择是:C
二、多选题(共10题,40分)
1、组织的特点有()
A组织是劳动分工和社会需要的产物
B组织的性质决定组织的目标
C组织必须与环境整合
D组织离不开内部的管理、分工与协作。