剑桥商务英语初级试卷Unit4b

剑桥商务英语初级试卷Unit4b

Unit 4b

Part I Grammar

Choose the correct option to complete each sentence.

1.We _________________ let our quality levels fall on this

important order.

A) mustn’t B) needn’t C) ought to

2. All suppliers ________________ comply with European

standards if we use them.

A) mustn’t B) must C) ought to

3. You _________________ speak Arabic to do business in the

Middle East.

A) mustn’t B) shouldn’t C) don’t have to

4. We ________________ take on any new orders that we can’t

produce in time.

A) shouldn’t B) needn’t C) don’t have to

5. Cultural differences ________________ be a problem when

doing business overseas.

A) ought to B) needn’t C) mustn’t

6. Companies ______________ ensure that suppliers can deliver

on time.

A) mustn’t B) needn’t C) must

7. We ________________ place too many orders with one

supplier.

A) ought not to B) needn’t C) don’t have to

8. We _________________ organize delivery—the customer will

collect the goods.

A) don’t have to B) shouldn’t C) mustn’t

Answers: 1. A

2. B

3. C

4. A

5. B

6. C

7. A

8. A

Part II Vocabulary

Task 1

1.We are _________________ to hear that the conference was

successful.

2.Please find the ______________ euro prices as requested.

3.I would be very ______________ if you could contact me as

soon as possible.

4.I am ________________ the items you requested are

temporarily out of stock.

5.We apologize for any ______________ this may have caused.

6.Please mark the package for the ________________ of Karen

Jennings.

7.We _______________ to inform you that the vacancy has

already been filled.

8.Please do not hesitate to _______________ us if you have any

further enquiries.

9.Thank you for your ______________ of 10 November.

10.We _________________ that you deal with this very urgent

matter at once. Answers: 1. delighted

2. enclosed

3. grateful

4. afraid

5. inconvenience

6. attention

7. regret

8. contact

9. enquiry 10. insist

Task 2

Choose the correct word to complete each sentence.

1.Please submit a formal guess/ estimate by 3 September.

2.Could you just leave a quick note/ notice on my desk?

3.Please accept my apologizes / apologies for any

unnecessary inconvenience.

4.Would it be all right if we cancelled/ postponed the

meeting until next week?

5.You are kindly required/ requested to settle the account

within two weeks.

6.I’ll give you my mobile number in case/ unless I’m out

of the office.

7.Alan, could you remember/ remind me to send that parcel

off today?

8.They denied/ refused to send a replacement part.

Answers:

1. estimate

2. note

3. apologies

4. postponed

5. requested 6. in case

7. remind

8. refused

Task 3

Match the documents with the definitions.

1.agenda a) an approximate price quotation

2.invoice b) a schedule for a meeting

3.article c) a piece of information on public display

4.estimate d) a formal message between colleagues

5.note e) a request for payment

6.guarantee f) a written promise

7.memo g) a piece in a newspaper or magazine

8.notice h) a short informal message

Answers:

1. b

2. e

3. g

4. a

5. h

6. f

7. d

8. c

Part III

2.Could you please send me your new price list?

3.You should try ordering them on the Internet. I t’s a lot

cheaper.

4.As discussed, we will be arriving at 10:30 on Monday 16 June. 5.We regret any inconvenience this may cause you.

6.The service to date has been quite unsatisfactory.

Answers:

1. postpone

2. request

3. recommend

4. confirm

5. apologize

6. complain

Part IV Reading

Questions 1-4

Choose the correct option to complete each sentence.

1. Staff

2. Susan

A)should switch printers off. A) doesn’t want to fix the

network.

B)can switch printers off. B) isn’t able to fix the network.

C)Mustn’t switch printers off. C) shouldn’t fix the network.

3. The company 4. Staff A)will change prices. A) should order through Shelley.

B)might change prices. B) can order through Shelly.

C)can’t change prices. C) are allowed to order through

Shelly. Answers:

1. A

2. B.

3. B

4. A

Questions 5-9

●Read the memo and email below.

●Complete the form

●Write a word or phrase (in CAPITAL LETTERS) or a number

on lines 5-9on your Answer

Sheet.