酒店情景英语考试试卷

酒店情景英语考试试卷

一、词汇与短语（每题2分，共20分）

1. 将下列单词与对应的中文释义连线。

- reservation A. 登记入住。

- check - in B. 预订。

- concierge C. 礼宾员。

2. 写出下列短语的英文表达。

- 客房服务：________________

- 酒店大堂：________________

- 退房时间：________________

二、单项选择题（每题3分，共30分）

1. When a guest arrives at the hotel, the first thing the front desk

clerk usually says is:

A. "How are you today?"

B. "Welcome to our hotel. May I have your reservation name, please?"

C. "What do you want?"

2. If a guest wants to extend his stay, he can say:

A. "I want to leave early."

B. "I would like to stay for a few more days." C. "I don't like this room."

3. The concierge is mainly responsible for:

A. Cleaning the rooms.

B. Helping guests with various requests such as getting tickets or

making restaurant reservations.

C. Cooking in the hotel restaurant.

4. A guest calls the front desk and says, "I'm locked out of my room."

The front desk clerk should reply:

A. "It's your own fault."

B. "Don't worry. We'll send someone to help you right away."

C. "You should be more careful."

5. When the housekeeping staff enters a guest's room for cleaning, they

should first:

A. Start cleaning immediately.

B. Knock on the door and announce themselves.

C. Open the door without any notice.

6. Which of the following is a common way to ask for a wake - up call?

A. "Can you give me a call in the morning?"

B. "I need a wake - up call at 7:00 am, please."

C. "Call me when you are free." 7. If a guest complains about the noise in his room, the front desk

clerk should:

A. Ignore the complaint.

B. Apologize and offer to change the room if possible.

C. Blame the guest for being too sensitive.

8. "Do you have any available rooms for tonight?" The clerk can answer:

A. "Yes, we have some single rooms and double rooms available."

B. "No, we are full. Go away."

C. "I don't know."

9. When checking out, the guest may be asked:

A. "Did you enjoy your stay?"

B. "Can you pay for the damages you made?"

C. Both A and B.

10. The phrase "room service" refers to:

A. The service provided by the hotel to clean the rooms.

B. The service that allows guests to order food and drinks to be

delivered to their rooms.

C. The service for guests to check in and out of their rooms.

三、情景对话补全（每题5分，共25分）

1. Guest: Good morning. I have a reservation under the name of John

Smith. Clerk: ____________________________________________________

Guest: Yes, for three nights.

Clerk: Thank you, Mr. Smith. Here is your key card. Your room is on the

5th floor.

2. Guest: I'm sorry, but I can't find the restaurant in the hotel.

Clerk: ____________________________________________________

Guest: Thank you very much.

3. Guest: I would like to check out.

Clerk: Certainly, sir. ______________________________________

Guest: Here you are. (hands over the key)

Clerk: Thank you. Let me check your bill.

4. Guest: I'm having a problem with the TV in my room. It doesn't work.

Clerk: ____________________________________________________

Guest: Thank you. I'll wait for the technician.

5. Guest: Can I get a late checkout?

Clerk: ____________________________________________________

Guest: That's great. Thank you.

四、翻译题（每题3分，共15分）

1. 将下列句子翻译成英语。

- 我们酒店提供免费的早餐。 2. 将下列句子翻译成汉语。

- "We have a fitness center on the second floor. Guests can use it for

free."

3. 把“请在晚上10点之前回来，因为酒店大门会锁上。”翻译成英语。

4. 翻译“酒店有不同类型的房间，包括单人间、双人间和套房。”为英语。

5. 将 “The maid will come to clean your room later.” 翻译成汉语。