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十二、餐饮服务英语l、餐厅服务常用英语会话(1)您早! How do you do！(2)早上好1 Good morning！(3)下午好! Good afternoon ！(4)明天见！See you tommorow!(5)欢迎您！You are welcome．(6)欢迎您到我们餐厅就餐! You are welcome to dine in our restaurant.(7)见到您很高兴! I’m very g1ad to meet you．(8)请这边走! This way，please．(9)请里边坐! Come in and sit down please．(10)请您休息一下! Take a rest，please．(11)请饮用一杯茶。
Have a cup of tea，please．(12)请饮用咖啡。
Have some coffee，pLease．(13)对不起。
I’m sorry．(14)没关系。
Doesn’t matter．(15)请原谅。
Excuse me，please.(16)好的(好吧)。
That’s a11 right．(17)您需要点什么? what would you like to have?(18)您喜欢什么点心? What kind of pastry would you like to have?(19)您喜欢吃什么风味的菜? what sort of food would you like?(20)请您看菜单。
Look at the menu, please．(21)您要不要看一看菜单?Would you like to take a look at the menu, please?(22)您喝酒吗? Would you want some wine?(23)还要别的吗? Anything else?(24)您还有别的要求吗? Any more requests?(25)我能帮您做点什么吗? Can I help you?(26)谢谢您的好意。
Key word 餐厅常用词1.Cutlery 不锈钢餐具Table knife 主刀Table fork 主叉Salad knife 沙拉刀Salad fork 沙拉叉Soup spoon 汤勺Table spoon 主餐勺Steak knife 扒刀Coffee spoon 咖啡勺Fish knife 鱼排刀Fish fork 鱼排叉Butter knife 黄油刀Service cutlery 服务餐具2.Chinaware 瓷器Dinner plate 主菜盘Soup plate 汤盘Bowl 碗Salad plate 沙拉盘Dessert plate 甜点盘Dish 碟子、盘子(一盘菜) Soup cup 汤盅Soup cup saucer 汤盅垫碟Coffee cup 咖啡杯Coffee cup saucer 咖啡杯垫碟Sauce boat 汁盅、盛汁的容器Butter dish 黄油碟Ash-tray 烟灰缸Tea pot 茶壶3.Glassware 玻璃器皿Water goblet(glass) 水杯Wine goblet (red white)高脚葡萄酒杯（红白葡萄酒杯）Champagne flute 笛形香摈杯Champagne saucer 香槟杯（敞口香槟杯）Beer glass(mug) 啤酒杯（扎啤杯）High-ball glass 饮料杯Collins glass 柯林杯（长饮杯）Shot glass 净饮杯Old fashion (Rock glass) 古典杯Cordial glass 烈酒杯Port glass 波特酒杯Martini glass 马天尼杯Hurricane glass 飓风杯Brandy snifter 白兰地酒杯Juice glass 果汁杯Water pitcher 水扎Caraffe 小酒瓶Decanter 醒酒器4.Sundries 杂物Wine cooler 葡萄酒冰桶Wine cooler stand 冰桶架Wine holder 葡萄酒篮Tray 托盘Glove 手套Ice bucket 小冰桶Ice tong 冰夹Bottle opener 开瓶器Cork screw 酒钻Bill folder 账单夹Vase 花瓶Straw 吸管Stirrer 搅棒Stick 小签子Toothpick holder 牙签盅Toothpick 牙签Match 火柴Lighter 打火机Tissue (Paper napkin) 纸巾Chopsticks 筷子Receipt 收据Invoice 发票Candle 蜡烛Candle holder 蜡烛台Salt and pepper shaker 盐和胡椒瓶Coaster 杯垫Pepper mill 胡椒磨Sugar Bowl 糖缸Milk jug 奶缸Menu 菜单Drink list 饮料单Wine list 葡萄酒单5.Linen and Uniform 工服和布草Apron 围裙Pants (Trousers) 裤子Tie 领带、领结Napkin 餐巾Sock 袜子Shirt 衬衫bottom 扣子Lipstick 口红Name tag 名牌Shoes 鞋Table cloth 台布Over-lay 台布盖布Table mat 台垫布Cleaning cloth 擦杯布Cleaning towel 抹布Tray mat 托盘垫布6.Funiture 家具Guest table 餐桌Guest chair 餐椅Baby chair 婴儿椅Service station (Side-board) 服务台Bar counter 吧台Bar chair 吧凳Sofa chair 沙发Tea table 茶几7.Appliance 电器CD player CD播放器Microphone 麦克风Speaker 喇叭Computer 电脑POS (Point on sell) 收银系统Refrigerator 冰箱Warmer 保温器Air conditioning 空调Coffee machine 咖啡机Printer 打印机Telephone 电话机Mobile phone (cellular phone ) 手机Power 电源Switcher 开关Light (lamp) 灯8.Food 食品Appetizer 开胃菜Salad 沙拉Soup Bisque Chowder Consommé汤Bread 面包Butter 黄油Marjoram 低脂肪黄油Main-course 主菜Bread 面包Hard roll 硬包Soft roll 软包Brioche 奶头包Foccacia 一种意大利的带香草和咸肉的扁圆形面包Meat and poultry 肉类和家禽Beef 牛肉Lamp羊肉Veal 小牛肉Chicken鸡肉Duck 鸭肉Turkey火鸡Venison 鹿肉Sausage 香肠Pork 猪肉Pigeon 鸽肉Quail 鹌鹑Escargot (Snail) 蜗牛Rabbit （Hare）兔子Temperature of grilled meatBleu很生的Rare三成熟以内的（肉的外围呈褐色，切开后内部为血红色，相对带有大量的血）Medium rare五成熟以内的（肉的外围呈褐色，切开后内部为血红色，带有一定量的血）Medium五六成熟的（肉的外围呈较深褐色，切开后内部为粉红色，越靠近中央越接近血红色，中央带有血）Medium well 八成熟以内的（肉的外围呈深褐色，切开后内部为粉红色，中央仍有小块呈血红色，带少量的血）Well-done 全熟的（肉的外围呈深褐色，切开后内部绝大部分为粉红色，中央仍有极小块未熟但无血）Seafood 海鲜类Crab螃蟹Prawn大虾langoustine 海螯虾Crayfish (Crawfish) 小龙虾Lobster龙虾Shrimp虾仁Scallop带子Clam蛤蜊Oyster牡蛎（蚝）Mussel 青口（海虹）Squid 鱿鱼Octopus 八爪鱼Fish 鱼类Salmon 三文鱼Tuna 金枪鱼Snapper 加吉鱼Cod雪鱼Trout 鳟鱼See-bass 海鲈鱼Perch 河鲈鱼Sole Sardine 沙丁鱼Abalone鲍鱼Caviar鱼子酱role 鱼子Halibut 大比目鱼Sole 小比目鱼（扁平的鱼类）Carp 鲤鱼Anchovy 凤尾鱼（银鱼柳）Fruit 水果Orange橙子Apple 苹果Pear 梨Peach 桃子Pineapple 菠萝Plum李子Apricot杏Grape 葡萄Grapefruit 柚子Durin 榴莲Mandarin orange 橘子Date 枣Banana 香蕉Mango 芒果Papaya 木瓜Kiwifruit (Chinese gooseberry) 猕猴桃Lemon 柠檬Lime 青柠Cherry 樱桃Watermelon 西瓜Persimmon 柿子Lychee 荔枝Coconut 椰子Cantaloup 甜瓜Nut 干果类Almond 杏仁Peanut 花生Pecan 胡桃Walnut 山核桃Cashew nut 腰果pistachio开心果Chestnut 栗子Hazelnut 榛子Berry 浆果类Strawberry 草莓Blueberry 蓝莓Blackberry 黑莓Raspberry 覆盆子Blackcurrant (cassis) 黑加仑（黑醋栗）Vegetable 蔬菜Cucumber 黄瓜Eggplant 茄子Chilly-pepper 辣椒Bell-pepper 大椒Carrot 胡萝Celery 芹菜Tomato 番茄Potato 土豆Sweet-potato 红薯Cabbage 卷心菜Bean 豆子Pea 豌豆Soya-bean 黄豆Lentil 小扁豆Mushroom 蘑菇Truffle 菌Onion 洋葱Leek 大葱Artichoke 蓟菜Turnip 萝卜Caper 水瓜柳Gherkin 酸黄瓜Shallot 小洋葱Bean sprout 豆芽菜Olive (black or green) 橄榄（黑或绿）Zucchini 小胡瓜（西葫芦的一种）Asparagus 芦笋Spinach 菠菜Cauliflower 菜花Broccoli 西兰花（椰菜）Avocado 鳄梨（黄油梨、牛油梨）Lettuce 莴苣、生菜类Romaine lettuce 罗马生菜Iceberg 玻璃生菜Frisbee (Endive) 花叶生菜Product from milk奶制品Milk 牛奶Cream 奶油Sour cream 酸奶油Y ogurt 酸奶Skim milk 脱脂牛奶Cheese 奶酪（牛奶中奶清分离后的凝结物，经发酵或不经发酵后以模型压成形状的奶产品，种类繁多）Camembert cheese 法国camembert镇产的牛奶软奶油味奶酪Mozzarella 玛祖拉奶酪（意大利软奶油味奶酪）Blue cheese 带蓝色可食用霉菌的奶酪Gorgonzola---一种意大利牛奶霉菌奶酪Feta cheese---希腊产羊奶奶酪（咸，无外壳）Parmesan cheese 帕玛森奶酪（硬，由脱脂牛奶制成，一般陈年2年以上）Ricotta---一种意大利的乳清干奶酪（制造奶酪过程中的残留物制成）Gruyère 一种有果仁、淡黄色的瑞士奶酪Herb 香料Anise 大茴香（大料）Coriander (Cilantro) 香菜Basil 紫苏Dill 莳萝草Fennel 小茴香Vanilla 香草Curry 咖喱Rosemary 迷蝶香Tarragon 龙蒿叶Oregano牛至Parsley 法香Garlic 大蒜Ginger 姜Chive 小葱Horse radish 辣根Nutmeg 豆蔻Cinnamon 桂皮Clove 丁香Thyme百里香Mustard 芥末Arugula 芝麻菜Sage 鼠尾草Saffron 藏红花Dressing 冷菜汁Thousand island dressing 千岛汁Vinaigrette 油醋汁French dressing 法汁Blue cheese dressing 蓝霉奶酪汁Balsamic vinegar 意大利黑醋Mayonnaise 蛋黄酱Guacamole 鳄梨酱（鳄梨，青柠汁，洋葱，番茄）Sauce 热菜汁Black pepper sauce 黑胡椒汁Green pepper sauce 绿胡椒汁Mushroom sauce 蘑菇汁Sauce béarnaise 宾尼士汁Hollandaise sauce 荷兰汁（蛋黄奶油酸辣汁）Gravy 肉汁Brown sauce 棕色汁（法式汁的底汁）Red wine sauce 红酒汁Beurre blanc 由黄油和白葡萄酒制作的汁9.Beverage 饮料Non-alcoholic drink 无酒精饮料Coca cola (coke) 可口可乐Diet coke 健怡可乐Sprite 雪碧Soda water 苏打水Ginger ale 干姜水Tonic water （quinine）汤力水（奎宁水）Mineral water (still or sparkling) 矿泉水（无汽或带汽）Juice 果汁（fresh squeezed 鲜榨的）Non-alcoholic cocktail 无酒精鸡尾酒Alcoholic drink 带酒精饮料Aperitif (Vermouth) 开胃酒（苦艾酒）Cocktail 鸡尾酒Beer 啤酒Whiskey (Scotch Bourbon Tennessee whiskey Malt whiskey) 威士忌酒（苏格兰威士忌酒美国波尔本威士忌酒美国田那西威士忌酒纯麦威士忌酒）Spirit (Gin Vodka Tequila Rum) 烈酒（金酒杜松子酒伏特加酒仙人掌类植物蒸馏酒朗母酒甘蔗蒸馏酒）Liqueur 餐后甜酒，利口酒Brandy 白兰地酒，葡萄蒸馏酒Grappa 葡萄果渣蒸馏酒Calvados 苹果蒸馏酒（产自法国诺曼底）Schnapps 干性烈酒统称Wine 葡萄酒，餐酒Dry wine 干性葡萄酒（不甜的葡萄酒）medium dry (Medium sweet) wine 半干型（半甜型）葡萄酒Sweet wine 甜葡萄酒Red wine 红葡萄酒Rosé wine 桃红葡萄酒，玫瑰红葡萄酒White wine 白葡萄酒Still wine 静止的，普通葡萄酒Sparkling wine 带汽葡萄酒Table wine 一般葡萄酒Fortified wine 加强酒精型葡萄酒Bouquet 酒特有的芳香Aging 陈年Vintage 年份Label 酒瓶标签Cork 葡萄酒塞Barrel 桶Oak 橡木Bottle 瓶子Vine (Grapevine) 葡萄藤（葡萄树）Reserve 储藏Cellar 酒窖Region 地区、产区Coffee and Tea 咖啡和茶类Fresh brewed coffee (Black coffee Regular coffee) Decaffeinated coffee Caféespresso Café cappuccino Café latte Mocha coffee摩卡咖啡Ice coffee 冰咖啡Black tea (Regular tea English tea) 英国红茶Earl grey tea 伯爵茶Chamomile tea 甘菊茶Green tea 绿茶Jasmine tea茉莉花茶Ice lemon tea 冰柠檬茶Honey 蜂蜜Hot drinkHot milk 热牛奶Hot chocolate 热巧克力10.Member of restaurant 餐厅成员Trainee实习生Runner (Bus girl and Bus boy) 传菜员（男女助理服务员）Waiter 男服务员Waitress 女服务员Hostess(Reception)餐厅领位（餐厅接待）Bartender 调酒员Barmaid 酒吧女服务员Senior-waiter (Captain) 高级服务员（领班）Supervisor 主管Manager 经理Cook 厨师Chef 厨师长Stewarding (Dish wash) 管事部（洗碗间）11.Cooking Method 烹饪方法Grill 扒烤Roast 烤（置于明火上烤）Bake **烤Owen bake 放在烤箱中烤Seared 干煎Fry 炸、炒Stir-fry 翻炒Deep-fry 放入热油里炸Sautee （法语）炒Stew 炖Braise 烩Steam 蒸Boil 煮Stuff 以某种原料填充的Blend (Mix) 搅拌，混合Poach 水煮12.鸡尾酒调制手法Shake-well 摇和法Stir-well 调和法Mix-well 混合法Frozen 做成碎冰的Pour 倒酒（斟酒）Garnish 加装饰13.Stationary 办公用品Pen 笔Paper 本Log book 营业日志Requisition form 提货单Purchasing request 采购单Captain’s order点菜单Transfer form 内部调动单Printer slip 打印机纸条Ribbon 打印机色带14.Service word 餐厅工作用语Open 开门Close 关门Briefing 例会Meal 一餐（一顿饭）Breakfast 早餐Lunch 午餐Dinner 晚餐Shift 班次Roster 排班表Duty handover 交接班Sold out 估清（售空）Pickup 叫起菜New order 新的点单Banquet 宴会Mis en place (Preparation) 开餐前准备Setup 摆台Setting 餐位Bar 酒吧Dining room 餐厅Staff canteen 员工餐厅Dormitory 员工宿舍Toilet 卫生间A la carte 按菜单点菜Buffet 自助餐Set menu 套餐。
餐饮英语中餐厅英语预定1、Good morning/afternoon/evening.(The name of the restaurant and your name )MayI help you?h早上/下午/晚上好，某某餐厅，我能为您做些什么？2、How many guests are coming?请问共有多少人用餐？3、How many persons are there in your party,sir/madam?请问共有多少人用餐，先生/女士?4、What time would you like to arrive?请问你们几点种到？5、May I have your name,please?请问贵姓？6、Could you spell your name for me,please?请您拼读一下您的姓名好吗？7、I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我们餐厅午餐时间到下午两点。
8、May I take your telephone number,please?可以留下您的电话号码吗？9、Is there anything special you would like us to prepare?请问您有什么特殊要求需要我们做准备的?10、I am afraid that we only can guarantee the table before 8:00 in the evening .恐怕我们餐厅只能为您留桌到晚上20：00。
迎宾10、Good morning/afternoon/evening.Welcom to our restaurant.早上（中午、晚上）好，欢迎光临。
11、May I help you ,sir/madam?我能为您做什么？先生/女士?12、Do you have a reservation ,sir/madam?请问您有预定吗，先生/女士?13、How many persons are there in your party?请问共有多少人来用餐?14、Please follow me.请跟我来，先生/女士15、This way please,sir/madam请这边走，先生/女士16、Please mind your step,sir/madam.请留意脚下，先生/女士17、I am sorry,sir/madam.We do not have a free table now.Would you like to have adrink in the bar(lounge)?We shall call you as soon as possible.对不起，先生/女士。
餐厅服务流程英语作文高中Restaurant Service Process。
Introduction:Restaurant service process refers to the systematic steps followed by the restaurant staff to provide a seamless dining experience to the customers. This process involves various stages, including reservation, greeting, seating, ordering, serving, and payment. Each step is crucial in ensuring customer satisfaction and maintaining the reputation of the restaurant.Reservation:The first step in the restaurant service process is reservation. Customers can make a reservation through various channels such as phone calls, online booking platforms, or in-person visits. The restaurant staff should be trained to handle reservations efficiently, noting downthe necessary information like date, time, number of guests, and any specific requirements.Greeting and Seating:Upon arrival, customers should be warmly greeted by the host or hostess. The staff should be friendly and attentive, making the customers feel welcome and comfortable. The host or hostess should guide the customers to their designated table, considering their preferences and any special requests they may have made during the reservation process.Ordering:Once the customers are seated, the waitstaff should promptly provide them with menus. They should be knowledgeable about the dishes, ingredients, and anyspecial recommendations. The waitstaff should be patientand ready to answer any questions the customers may have. After the customers have made their choices, the waitstaff should take their orders accurately, ensuring that any dietary restrictions or allergies are noted.Serving:After the orders are placed, the kitchen staff starts preparing the dishes. The waitstaff should ensure that the food is served promptly and at the right temperature. They should be attentive to the customers' needs, refilling water glasses, and providing additional condiments or utensils as required. The waitstaff should also be proactive in checking if the customers are satisfied with their meals and promptly addressing any concerns or complaints.Payment:Once the customers have finished their meals, the waitstaff should present the bill promptly. They should handle the payment process efficiently, offering various payment options such as cash, credit cards, or mobile payment methods. The waitstaff should be polite anddiscreet while handling the payment, ensuring that the customers' privacy is respected. They should also thank thecustomers for choosing the restaurant and invite them to visit again.Conclusion:The restaurant service process plays a crucial role in creating a positive dining experience for customers. Each step, from reservation to payment, should be executed with precision and attention to detail. By following this process, restaurants can ensure customer satisfaction, build a loyal customer base, and maintain their reputation in the highly competitive food industry.。
餐饮英语中餐厅英语预定1、Good morning/afternoon/evening.(The name of the restaurant and your name )May I help you?h早上/下午/晚上好，某某餐厅，我能为您做些什么？2、 How many guests are coming?请问共有多少人用餐？3、 How many persons are there in your party,sir/madam?请问共有多少人用餐，先生/女士?4、 What time would you like to arrive?请问你们几点种到？5、 May I have your name,please?请问贵姓？6、 Could you spell your name for me,please?请您拼读一下您的姓名好吗？7、 I am afraid we only serve lunch until 2:00 in the afternoon.恐怕我们餐厅午餐时间到下午两点。
8、 May I take your telephone number,please?可以留下您的电话号码吗？9、 Is there anything special you would like us to prepare?请问您有什么特殊要求需要我们做准备的?10、I am afraid that we only can guarantee the table before 8:00 in the evening .恐怕我们餐厅只能为您留桌到晚上20：00。
迎宾10、 Good morning/afternoon/evening.Welcom to our restaurant.早上（中午、晚上）好，欢迎光临。
11、 May I help you ,sir/madam?我能为您做什么？先生/女士?12、 Do you have a reservation ,sir/madam?请问您有预定吗，先生/女士?13、 How many persons are there in your party?请问共有多少人来用餐?14、 Please follow me.请跟我来，先生/女士15、 This way please,sir/madam请这边走，先生/女士16、 Please mind your step,sir/madam.请留意脚下，先生/女士17、I am sorry,sir/madam.We do not have a free table now.Would you like to have a drink in the bar(lounge)?We shall call you as soon as possible.对不起，先生/女士。
餐厅服务介绍总结归纳英文IntroductionRestaurant service plays a crucial role in the overall dining experience for customers. Whether it is the quality of food, the attentiveness of the staff, or the ambience of the establishment, all these factors contribute to the satisfaction of the guests. This article aims to provide a comprehensive summary and analysis of restaurant service, highlighting its key aspects and importance.1. Welcoming AtmosphereA restaurant's ambiance is the first impression that guests receive upon entering. The service staff should greet and welcome the customers warmly, making them feel comfortable and valued. The interior design, lighting, and music should be selected to create a pleasant dining environment that matches the restaurant's theme or cuisine.2. Staff ProfessionalismThe professionalism of the restaurant staff is essential for delivering high-quality service. They should be well-trained, knowledgeable about the menu, and capable of making recommendations based on customers' preferences. Additionally, the staff should be courteous, attentive, and responsive to guests' needs throughout their dining experience.3. Menu Presentation and Order TakingThe menu is a critical component of the dining experience. It should be presented clearly, with detailed descriptions of each dish, including anydietary or allergen information. The service staff should be skilled in explaining the menu items, answering questions, and guiding customers in their selection. Efficient order taking ensures accuracy in serving the desired dishes promptly.4. Timely Food and Beverage ServiceOne of the most crucial aspects of restaurant service is the timely delivery of food and beverages. The kitchen and the service staff should work together seamlessly to ensure that orders are prepared and served promptly. Any delays should be communicated to the customers politely, with alternative arrangements made to minimize any inconvenience caused.5. Attention to DetailAttentiveness to detail is paramount in providing excellent restaurant service. This includes ensuring that table settings are clean and complete, utensils are readily available, and glasses are refilled promptly. Attention should also be given to factors like proper lighting, temperature control, and cleanliness of the dining area.6. Handling Customer ComplaintsNo matter how well a restaurant operates, there may still be instances where customers may have complaints or concerns. It is essential for the service staff to handle these situations professionally, addressing the issue promptly and resolving it to the customer's satisfaction. This can help turn a negative experience into a positive one, ensuring that customers leave with a favorable impression.ConclusionIn summary, restaurant service is a vital aspect of the dining experience. From creating a welcoming environment to providing attentive and professional service, every step contributes to the overall satisfaction of the guests. By paying attention to the details and continually striving to improve, restaurants can enhance their service and build a loyal customer base. Remember, positive customer experiences and word-of-mouth recommendations are essential in today's competitive hospitality industry.。
饭店服务员服务流程英语The service process of a restaurant server is a crucial aspect of the dining experience for customers. It involves a series of well-coordinated steps that aim to ensure a seamless and enjoyable meal for the patrons. From the initial greeting to the final farewell, the server plays a vital role in shaping the overall perception of the establishment. Let us delve into the various stages of the service process and explore the responsibilities and skills required of a competent restaurant server.The service process typically begins with the server's greeting and initial interaction with the customer. This first impression can set the tone for the entire dining experience. A warm and friendly welcome, coupled with a genuine smile, can instantly put the customer at ease and create a positive atmosphere. The server should approach the table in a confident and attentive manner, making eye contact and addressing the customers by name, if possible. This personalized touch can help establish a rapport and make the customers feel valued.Following the initial greeting, the server's next task is to provide the customers with the menu and any necessary information about the day's specials or recommended dishes. This requires the server to have a thorough understanding of the menu items, including their ingredients, preparation methods, and any dietary considerations. The server should be able to describe the dishes in an engaging and enticing manner, highlighting the unique features and flavors that may appeal to the customers' preferences. Additionally, the server should be knowledgeable about any dietary restrictions or allergies and be able to provide suitable recommendations.Once the customers have had the opportunity to review the menu and make their selections, the server must efficiently and accurately take the order. This step demands excellent communication skills and the ability to listen attentively. The server should repeat the order back to the customers to ensure accuracy and address any special requests or modifications. Maintaining a calm and organized demeanor during this process is crucial, as it helps to prevent any confusion or mistakes that could potentially disrupt the flow of the meal.As the order is being prepared in the kitchen, the server's role shifts to monitoring the table and anticipating the customers' needs. This involves regularly checking on the customers to ensure their water glasses are filled, inquiring about the status of their meal, andaddressing any concerns or requests they may have. The server should be proactive in offering refills, clearing used plates, and providing any necessary condiments or utensils. This attentiveness and responsiveness can greatly enhance the customers' overall dining experience.When the food is ready, the server must present the dishes to the customers in a professional and visually appealing manner. This may involve describing the components of the dish, suggesting the appropriate utensils to use, or providing any necessary instructions for the proper enjoyment of the meal. The server should also ensure that the food is served at the appropriate temperature and that any special requests have been properly addressed.Throughout the meal, the server must maintain a keen awareness of the customers' needs and preferences. This may involve offering suggestions for wine pairings, providing recommendations for dessert or after-dinner drinks, or anticipating the customers' desire for the bill. The server should also be attuned to any nonverbal cues that may indicate the customers' level of satisfaction or desire for additional service.As the dining experience nears its conclusion, the server's role becomes focused on the final impression. This includes promptly delivering the bill and processing the payment in a timely andefficient manner. The server should also be prepared to address any questions or concerns the customers may have regarding the bill or the overall service they received. Finally, the server should bid the customers farewell with a sincere expression of gratitude and a genuine invitation for them to return.The service process of a restaurant server is a multifaceted and dynamic endeavor that requires a diverse set of skills and attributes. Effective communication, attentiveness, product knowledge, and a genuine desire to provide exceptional customer service are all essential components of a successful server. By mastering these skills and consistently delivering a high level of service, servers can contribute significantly to the overall success and reputation of the restaurant.。
餐饮服务英语对话The document was prepared on January 2, 2021餐饮服务:为了方便掌握学习情境内容,我们通过五个情境来学习Model 1:Table Reservation 用餐预订服务Model 2:Receiving the Guest in the Restaurant 接待客人用餐Model 3:Taking orders 点菜Model 4Serving Dishes 上菜Model 5Pay the bill 付账Model 1:Table Reservation 用餐预订服务技能要点1. When the guests ask you to reserve为什么而保留 for him , you must paymore attention注意要做某事 to ask him to the table or private room.当客人要求你为他订餐时,要注意询问他是要订餐台还是要包间.2. Ask the guest about the information of the table reservation:从客人那里获得下列用餐信息：The number of the person就餐人数Table in the lobby or a private room 大堂的餐台还是包间The demands for the table or the private room 对餐台还是包间的要求,如靠窗吸烟等需求The time of arrival 宾客到达的时间Under whose name the reservation is made and contact telephone number or the room number.订餐者姓名联系电话号码或房号.3. Confirm.确认.4. Express your expectation to the guests.表达对客人的期盼.餐厅常用口语1. 查看座位Just a moment, please. I’ll check the availability for you.请稍等,我来为您查查是否有空位.2. 座位已满I’m afraid we’re fully booked for that time.恐怕那个时间餐位已经订满了.3. 变更时间Is it possible for you to change the time您是否可以换个时间呢4. 座位选择Would you like a table in the lobby or in a private room您是喜欢大厅的餐台还是包间呢6. 桌位要求And can I booking a table by the window您可以为我留一张靠窗的桌位吗7. 询问要求Any special requirement有什么特别要求吗8. 预订已满I’m afraid that table is reserved for 8 .恐怕那张桌已经被预订了.⑴Table Reservation 餐桌预订场景：Mr. Smith wants to have the dinner with his friends tonight. So he called the IAP to order.斯密斯先生将在今晚与他的朋友用餐所以他致电给IAP做预定.C=Caller打电话询问的客人 W=Waiter 服务生C: Hello. Is this IAP 你好,请问是陶乐咖啡厅吗W: Yes. May I help you 是的,需要我效劳吗C: Yes, I’d like to reserve a table for tonight, please. 我想预定今晚的座位.W: Certainly. Sir. How many people, Please 好的,请问共有几位C: Six. 六位.W: At what time can we expect期待 you 请问几点光临C: Oh, at 7:00 tonight. 噢,今晚七点.W: Would you like a table in the main restaurant or in a private room, sir 先生,请问您想订大厅还是包房呢C: The main restaurant will be fine. 大厅的席位就可以了.W: Certainly, sir. A table for six at 7 tonight. May I have your name and telephone number, please 好的,今晚七点钟,六个人的餐桌.可以告诉我您的姓名和电话吗C: Sure. It’s John Smith and my number is .当然可以.我叫约翰.史密斯,电话号码是.W: Thank you very much, Mr. Smith. Let me repeat your reservation: you book a table for six at 7 o’clock tonight and your phoI right非常感谢您,史密斯先生.请让我重复您的预定：是对的吗C:Yes, it is是这样的.W: My name is Ivy and we look forward to seeing you.我叫Ivy,非常期待您的光临.C: See you tonight. Goodbye. 晚上见.W: Goodbye. 再见.⑵A Private Room Reservation包厢预订-中餐厅实用对话Practical DialoguesMr. Smith will have the dinner with his customers. He called the PP to reserve the private room.斯密斯先生将和他的客户用晚餐,他致电给乐宫预定一个包厢.C=Customers 顾客 W=Waiter 服务生W: Hello PP. this is Miss. Sue speaking .Can I help you您好,乐宫. 我是Sue,有什么可以帮到您C: May I have a private room for this afternoon 我想订个包房.W: Yes. I’ll arrange that for you. Can I have your name, please可以,我给您安排.请问您的名字是C: John Smith. 约翰史密斯.W: Mr. Smith, how many guests 史密斯先生,有多少客人C: Five. 五位.W: And then, when are you coming 什么时候来就餐呢C: At 7 o’clock this afternoon. Is it OK 今天下午7点,行吧W: OK. Do you have any special requirements I mean for vegetarians or something else.可以,您有任何特殊的要求吗比如是素食者或其他什么特殊的C: Oh, I see. I’d like it. My guests are all vegetarians素食者.喔,可以,我喜欢.我朋友都吃素食.实用词汇和术语技能要点1. Ask the guests if they have a reservation or not. If “yes”, lead them to the booked table. If “no”, ask them the number of people, and escort them to choose a table for them.问清有否预留座位.如果有,领位到预订的餐台；如果没有,询问有几位,然后引领为人挑选合适的餐台.2. When the guests are going to seat, arrange them take their seats as soon as possible. Arrange the tea or some drinks immediately立即.入座时,安排客人尽快就座,并及时安排茶水或是饮料.3. After the guests are seated, give them the menu. 在客人坐定后,才上菜单.常用句子口语1. 问侯客人Good evening, sir. Welcome to our restaurant. 先生,晚上好,欢迎光临本餐厅.2. 祝福用语Have a good evening. 祝您有个愉快的夜晚.3. 等待用语Now would you please take a seat and wait over there 您先在那边坐下来等好吗4. 指导宾客We have a window table reserved for you. 我们为您保留了一张窗边的桌子.5. 建议换桌What about the one which is close the window 有一张靠窗的桌子您觉得合适吗6. 安排宾客We will arrange the seat you very soon. 我们将尽快安排您入座.7. 儿童服务Would you like a high chair for your child 要不要给您的孩子拿一张高椅呢⑴Receiving the Guest with a Reservation 接待有预订的客人Betty has reserved the table. Now she and her friend went to the restaurant. The host received them.贝蒂已经预定了座位,现在她和她的朋友来到了餐厅,咨客迎接了她们.W=Waiter C= BettyW: Good evening. How are you today 晚上好.您今天好吗C: it’s ok, thank you. 很好,谢谢你W: Do you have a reservation 请问您有预定座位吗C: Yes, we do. A reservation for two under Smith. 有,我们订了两位.是以史密斯的名字订的.W: Just a moment, please… Here it is 7:00 . Betty Smith, two, non-smoking非吸烟区.请稍等一下.----有的,在这儿,晚上7:00,贝蒂-史密斯,两个人,不抽烟.C: That’s us. 是我们,没错.W: Right this way, please. 这边请.⑵Receiving the Guest without a Reservation 接待没有预订的客人Mr. White and his wife went to the restaurant to have the dinner. But they have no reservation. The waiter receiving them and escort them to choose the table that fits them. 怀特夫妇来到餐厅用餐可是她们没有用餐,服务员接待了她们并且帮助他们选择了合适的座位.W=Waiter B=BakeW: Good evening, sir and madam. Welcome to our restaurant. Do you have a reservation晚上好,先生、夫人.欢迎到我们酒店.有预定吗B: I’m afraid I haven’t. Do you have a table for two没有. 有双人桌吗W: I’m sorry to say that we don’t have any vacant seat at this moment. Would you please wait in the lounge for about five minutesI’ll seat you if the table is ready.对不起,目前我们没有空的. 请在休息室等大约5分钟好吗桌子准备好了我就安排你们. B: It sounds nice. Nancy, let’s go to the lounge then.好吧,南希,我们去休息室.Five minutes later 5分钟后W: I am sorry to have kept you waiting, sir and madam. Now we have a table for you. This way, please. 对不起,让你们久等了,先生、夫人.现在为你们准备了一张桌子,请这边走好吗客人入座后W: What kind of drink would you like tonight 今晚您想喝点什么B: Green tea, please. 请拿杯绿茶吧W: I’ll bring them to you right away. 我一会就拿来.Model 3:Taking orders 点菜技能要点1. The order of the western dishes begins from the host or hostess generally. If the host wants the guests order by themselves, begins from the first guest by the right to the host or hostess. Usually, men order for the women. The ladies don’t order.西餐点餐的顺序一般从主人或者女主人开始.如主人示意请宾客分别点菜,则从主宾主宾一般坐在男主人或女主人的右边开始.一般男生为女士点菜,女士不直接接受点菜.2. Pay more attention to asking the guest about his demands in detail of the order when you take the order. So the chef can cook by his demand.需求在接受点菜时,必须问清客人的需求,以便厨师按客人的口味进行烹饪.3. After ordered the food or beverage, the waiter should read the meal the guest ordered one by one.当客人点完食物或饮料后,点菜员要一道一道地报点他们点的菜.点餐常用句1. 主动服务Shall I make a recommendation 需要我推荐吗2. 建议顾客How about something to drink 来点饮料怎么样3. 续杯提醒Does that come with refills 可以续杯吗4. 准备点菜Are you ready to order now, sir 先生您准备点菜了吗5. 开始点菜I’d like to try the chicken, please. 我想试试鸡肉.6. 推荐菜肴Why not try the XXX 干嘛不试试XXX7. 询问菜单Is there a set menu for lunch 有午餐的套饭菜单吗8. 特色菜推荐It’s the specialties of our restaurant. 这是我们餐厅的特色菜.9. 时间说明Your dish takes ten minutes to prepare. 您的菜需要十分钟准备.10. 后续服务What will you have to follow the soup 喝完了汤,您要吃什么11. 询问客人的口味Would you like it rare, medium, or well-done 点牛排时您喜欢煮得生一点儿,中等程度,还是老一点儿12. 表示抱歉I’m sorry, there are no xxx. 很抱歉,没有XXX了.14. 提供餐类We have both buffet-style and a la carte dishes, which would you prefer我们有自助式和点菜式,您喜欢哪一种15. 今日特色Do you have today’s chef’s dish 今日有推荐菜吗Taking a la cart Orders for Western Food 西餐点菜服务场景：Tom wants to taste western food this evening. He comes to a restaurant to have a western dinner. But he has no reservation.汤姆今晚想吃西餐,他去到餐点准备用餐可是他没有预定.W=Waitress H=Hostess J=Tom JonesH: Good evening. Welcome to our restaurant. Have you made a reservation晚上好,欢迎到我们餐厅来,请问您有预订吗J: No, we haven’t. 没有.H: Three people 是三位吗J: Right. 是的.H: This way, please. How is this table 这边请.这个位置怎么样J: It’s fine. 很好.H: Thank you. Take your seat, please. 谢谢.请坐.W: Good evening. May I take your order now 晚上好,可以点餐了吗J: Do you have any specialties 您有什么特色菜推荐吗W: Yes, you can try our appetizer called smoked, it taste very delicious.是的,您可以尝试一下我们的头盘-熏三文鱼,吃起来很美味.J: For an appetize r开胃菜/头盘, smoked salmon. 来一道开胃菜,熏三文鱼. W: Do you need order salad And which dressing you want您需要点沙拉吗配什么酱汁J: we’d like three large fruit salads with balsamic and vinaigrette dressing.我们需要三份大的水果沙拉配香脂醋汁和油醋汁.W: What soup would you like 要什么汤J: Fish soup, French style. 法式鱼汤.W: And, for the main course 请问要什么主菜J: Two T-Bone Steaks and a rump steak. 两份T 骨牛排,一份牛腿排.W: How would you like your steak done 牛排要几分熟J: Medium- well. 七分熟.W: What kind of sauce would you want 要哪种酱汁J: Black pepper and mushroom cream sauce.黑椒汁和奶油蘑菇汁.W: Would you like some vegetables 要些蔬菜吗J: The curried vegetables. 咖喱蔬菜.W: Anything for dessert 需要甜点吗J: Strawberry ice cream for all. 每人一份草莓冰激凌.W: Anything else 还需要别的吗J: No, I’m afraid that’s all. 不,已经足够了.Model 4：Serving Dishes 上菜1. After the guests almost have arrived, you can ask them politely: “Excuses me, may I serve you”客人基本到齐后礼貌询问是否可以上菜“打扰一下,请问可以上菜了吗”2. Before serving dishes, called the correct names of the dish. “Hello,this is ……, please enjoying”上菜品前,清晰正确报出菜名,“您好,这是……,请慢用”3. If the guests need divide the dishes, at first, you should ask them: “would you need to divide your dishes”如果需要分菜,先询问客人“请问是否需要分菜”4. After serving the last dish, you should tell the guests: “This is the complete course.”当上最后一道菜时,低声告诉客人“您好,菜已上齐”上菜常用句1. 询问菜肴Here’s the shelled shrimp. Is it yours 这是虾仁,是您的吗2. 介绍菜肴This one is called XXX. 这菜叫xxx.3. 顾客催促Would you hurry up 能不能快一点啊4. 询问口感Did you enjoy your meal 这菜吃起来还和您的胃口吗5. 上汤Shall I put the soup in the middle of the table 我把汤放在桌子中央,好吗7. 慢慢享用Take your time and enjoy it. 您慢慢享用吧.8. 上菜提醒Watch out for the plate. It’s a little hot. 请小心盘子,有点烫.9. 延迟上菜Please hold the food; we still have one friend coming. 请稍后上菜,我们还有一个朋友没到.10. 上菜次序The Chinese way is to serve the soup first and then the food; if you like, we’ll bring you the food first. 按中国的方式,是先上汤再上菜；如果您喜欢,我们可以先上菜再上汤.11. 表示抱歉I’m really sorry about that, I’ll tell the chef to hurry. 真的很抱歉,我会叫厨师快一点儿.12. 上菜完毕This is the complete course. There is dessert to follow. 全部的菜已经上齐了,接下来还有点心.Serving the Western dinner 西餐服务Mr. Xiang and his friends want to have a sirloin steak. They go to a western restaurant to have lunch. 向先生和他的朋友想吃沙朗牛排,他们去到一间西餐厅用午餐.W=Waiter X=Mr. XiangW: Good afternoon, sir. Welcome to our restaurant. 您好,先生.欢迎你来到我们餐馆.X: Good afternoon. 你好.W: May I show you our lunch menu 您现在要午餐菜单吗X: Yes, please. 可以.W: Here it is. 给您菜单.X: Yes, I’ll have a mixed salad and sirloin steak. Which vegetables come with the steak好,我要一份混合沙拉、一份沙朗牛排.牛排配有什么蔬菜W: French fries, carrots and peas. 薯条、胡萝卜和豌豆.X: That’s fine. By the way, I’d like come beer and a cup of coffee.不错.顺便来到啤酒和一杯咖啡.W: Yes, how would you like your steak, sir 好的,先生,你的牛排怎么做X: I’ll have it medium rare, please. Do you have any salad oil 三分熟,您有沙拉油吗W: Certainly. I’ll bring some to you. 有,我给您拿些来.X: Thanks. 谢谢.实用词汇Model 5：pay the bill 结账Guest: TomTom: Could we have the check, please汤姆：请拿帐单来好吗Waiter: Here is your check RMB86yuan.侍者：给您,一共86元Tom: Do you accept tuque支票汤姆：你们收支票吗Waiter: No, I'm sorry we don't. We accept credit cards and cash or you can pay for room charge.侍者：对不起,我们不收.我们只收信用卡和现金,您也可以用房费来支付.Tom: Well, I don't have any cash with me. I have to pay by credit cards. Here it is汤姆：我没带现金.我必须用信用卡结帐了,这是我的信用卡.Waiter: Do you have a password of your card 您的卡有密码吗刷卡前先核实是否为有效的信用卡,有无客人签名Tom：Yes.有密码Waiter：OK, please input the password.好的,请您输一下密码.刷卡后双手将卡还给客人,礼貌的让客人在POS单上签名并再次告知刷卡的金额R：Please sign in POS list to confirm.请您在POS单上签字确认.Tom: Oh, please wait for a minute. I want to go with the food left.汤姆：请稍等一会.我想把剩下的食物带走.Waiter: I see. I will bring some to-go boxes for you.侍者：我明白.我会为您拿一个打包盒.Tom: Thank you.汤姆：谢谢.为方便学习将结账分为以下三类：1.room charge:入房帐现金 card 信用卡Waiter: Here is your check RMB 970yuan.这是您的账单,一共是970元人民币.G: Can I pay for room charge我可以入房帐吗W: Of course, can I have your room number当然可以,可以告诉我您的房间号码吗G：My room number is 1818.我的房间号码是1818.W:Please wait a moment.请您稍等一会儿.核查后发现1818的客人房间押金不足970元,因此无法支付.W: I am sorry sir, you do not have enough deposit in your room, so we can’t charge in your room. You can pay for cash or credit card.很抱歉先生,您房间里没有足够的押金可以支付,所以我们无法入房帐,您可以选择用现金或信用卡支付.G: Ok I will pay for cash, Here you are好的,我会用现金支付,给你.W: Thanks sir, Here is your rest 30 dollars and please signs here.谢谢您先生,这是您剩余的30元并且请您在这里签名.G: You can keep it for your tips and thanks for your service.你收下当小费吧,多谢你的服务.W: Thanks very much .We hope to see you again in the future非常感谢,我们希望能再次见到您如何介绍自助餐自助早餐：Breakfast buffet1: please show us your room card then you can have breakfast buffet. And one room include two person.请您出示您的早餐券就可以享用自助早餐了,间房有两张早餐券.2.You should pay for another three people~您需要另外支付另外三个人的费用.3.The price of breakfast buffet is RMB 98 plus fifteen percent for servicecharge.自助早餐的价格是人民币98元加上15%的服务费.4.The price of lunch buffet is RMB126 without service charge.自助午餐的价格是人民币126元不收服务费.5.The buffet dinner price is RMB226without service charge.自助晚餐的价格是人民币226元不收服务费.6.The children 1meter to height are half price, free charge for thechildren below 1meter.身高在1米至米的儿童半价享用自助餐,一米以下的儿童免费.7.Our buffet includes over 30kinds of main food and also seafood, Chinesetraditional food and western food, fresh salmon, oyster and Brazil free charge for juice, beer, red wine and ice cream.我们的自助餐包括超过30种热菜主食,有海鲜、传统中国食物、西方食物、新鲜三文鱼、生蚝和巴西烧烤.还有免费的饮料啤酒和红酒冰淇淋.。
