商务英语口语与实训2019尔雅包括答案.docx

答案Project 1 English of Social IntercourseTask 1 Business IntroductionPart 4 Topic:1.T 2.T 3.F 4.F 5.FTask 2 Business CallsPart 4 Topic: 1.F 2.T 3.F 4.F 5.TProject2 Business EntertainmentTask 1 Business Appointment & BanquetPart 4 Topic:Business Appointment & Banquet1.Business appointment is an engagement to meet at a particular place and time for a particularbusiness purpose. And business banquet is formal meal for business purpose.2.Because it is one of the best ways to demonstrate one's knowledge and appreciation ofChinese culture to current or future business associates.3.The host should ensure the evening is enjoyable and successful for everyone and should belooked to for guidance on where to sit, when to toast and even what to eat.4.Being seated to the left of an individual is a higher honor than being seated to the right.5.Yes it is. Because it means you're listening, and it also means you care.Business Appointment Success or Failure1.F2.F3.T4.F5.TTask2 Hotel AccommodationPart 4 Topic:Hotel Accommodation Arrangement of the Trade fair in Chengdu1.August 11th to 14th, 20092.Make out a good schedule according to the relevant data including the guests’identity, thequantity of the guests, gender, age, health condition, habits and customs as well as the necessities for work.3.204.Because they come to the fair to do business with China and to make business relationshipwith the company in Chengdu.5.First tell the receivers that you are glad to help them and are sure to make good arrangementfor them. Then write the name of hotel you have reserved and some information of the hotel, such as the map of how to get to the hotel, the standards of the hotel, the types and the number of the rooms your reserved, the fee, the check-in time and departure time and so on. At last, you’d better ask them if they have any questions about it or if they need more assistance.A Letter of Hotel Room Reservation1.From the August 11th to August 14th2.11 rooms including 2 single rooms and 9 double rooms3.Breakfast and evening meal, and 2 single rooms and 9 double rooms for four nightscommencing 11th August.4.Ellen, Chen, Public Manager of Sichuan BSam Textile Co., Ltd5.The American delegation from A-may Textile Co., Ltd. will join the 2009 Autumn TextileTrade fair.Task 3 Visiting Trade Fair, Show Room and FactoryPart 4 Topic:How to Make Successful Reception When Clients Visiting Factory1.F2.F3.T4.T5.FHow To Visit A Trade Show1.planning2.current suppliers3. an opportunity for you to ask technical and purchasing questions4. be exposed to four basic levels of non-personal supplier information5.Prior to exhibit, Non-personal in-exhibit and personal in-exhibitProject 3 Conference Organization and ArrangementTask 1 Conference Invitation Letter DesignPart 4 Topic:How to Design a Conference Invitation Letter1.F2.T3.F4.T5.FInvitation Letter to the ConferenceDear Sir or Madam,We sincerely invite you to attend the 2009 Autumn Trade Fair of our company held during August 11th and 14th August in Chengdu. It will be a great honor for us if you are coming. . Detailed schedule is attached afterwards. Please confirm your daily schedule and let us know.Many thanks and best wishesYour sincerely,MaryPublic manager of Sichuan BSam Textile Co., Ltd.How to Dress for a ConferenceSummaryKnowing how to dress for a conference is very important, because in business, appearance can m ake or break you. First, you’d better look through business magazines and notice the business style looks like. Then check out what clothes you own and go shopping but stay on a budget. If you are female, please choose appropriate clothes. While if you are male, please choose a suit. Finally you had better make sure the dress choices are matching or compliment each other.Task 2 Introduction of ConferencePart 4 Topic:How to Write a Conference Introduction1.F2.T3.T4.F5.FA Sample of Conference Introduction1.It should include the conference topics, objectives, agenda and locality, the meeting outline,main content, characteristics and relevant projects under discussion as well as a list of persons attended the conference and the spokesman.2.Yes, it is. Because it will attract the participants to attend it, and let them know what liesahead for them and what they may get.3.Its purpose is to let people know what the conference is about: to improve the communicationof High and New Technology and enhance the cooperation between international companies.4.The conference objectives include: to apply the latest IT information from a broad range ofprofessional core functions, to serve as a forum to facilitate networking and cooperation among parties from around and to cite advances in the IT field.5.It includes: improving Electronic information technology, managing strategies in IT industry,communication skills in business, product promotion and sales, product research and develop and future regulation of IT industry.Stages of a business meeting1.F2.F3.F4.T5.FTask 3 Conference agendaPart 4 TopicHow to Structure a Conference AgendaComplete the following Student ’s file(P48)Task 4 Introducing Distinguished GuestsPart 4 TopicHow to Introduce a Guest1.F2.T3.T4.F5.FComplete the following Student ’s file(P52)Task 5 Conference ServicePart 4 TopicIntroduction of conference service1.T2.F3.T4.F5.FProject 4 RecruitmentTask 1 Practicing Making ResumesPart 4 TopicHow a Company Fills a Job Vacancy1.F2.F3.T4.T5.FTask 2 InterviewPart 4 TopicHuman Resources Within Firms1.T2.F3.F4.F5.FTask 3 Employee ContractsPart 4 TopicArbitration1.T2.T3.T4.F5.TTask 4 Job Descriptions & TitlesPart 4 TopicMy Ideal Job1.F2.F3.T4.F5.TTask 5 Job ResponsibilitiesPart 4 TopicA Grass-roots Legal Worker in a Company Whose Responsibilities Description of Work1.F2.T3.T4.T5.TProject 5 Company’s IntroductionTask 1 Describing the Organizational Structure of a CompanyPart 4 Topic1.T2.T3.T4.F5.FTask 2 Introducing the Functions of ProductsPart 4 TopicPSP Is Not Just For Teens1.It’s for adults.2.Because PSP3000 is more than a gaming console. It also ha the ability to stream video, accessthe internet, playback music and videos and store images.3.They buy PSP 3000 for their gaming and entertainment needs.4.PSP 3000 boasts features that you would need 2 or 3 other electronic devices to accomplish.5.Yes it is. Because it shows the basic functionalities of PSP3000 and also its strong points toattract the adults.Task 3 AdvertisementPart 4 Topic1.T2.F3.T4.F5.TTask 4 The Introduction of Technical Features of ProductsPart 4 Topic1.It is designed for the needs of Internet-savvy consumers.2.It has a large3.5" touch display and a full QWERTY keyboard, and an 'always open' windowto favorite social networking sites and Internet destinations.3.It introduces multiple sensors, memory, processing power and connection speeds.4.I like it very much, because it has attractive advantages that other cell phones don’t have.5.Nokia N97 will transform the way people connect to the Internet and to each other and thecompany hope it will well accepted by the market.Task 5 Presentation of a ProductPart 4 Topic1.There are four points.1)When you make the presentation, you’d better look well organized.2)When you make the presentation, you’d better use natural gestures.3)When you make the presentation, you’d better use eye contact.4)When you make the presentation, you’d better pay attention to your pronunciation andintonation.2.The one who seems to know what he or she is doing.3.No you don’t need.4.It may make your words more forceful and help you know some response of your audience.5.Yes. Because inappropriate words can be false friends.Task 6 Expressions of Product PromotionPart 4 Topic1.T2.F3.T4.T5.FProject 6 International TradeTask 1 Establishing Business RelationsPart 4 Topic1.An importer.2.To establish business relations.3.The main content is about showing the wish to establish the business relationship with anexporter.4.When you write this kind of letter, the following points should be included:1)Source of information;2)Self-introduction;3)Reference as to your firm’s credit standing;4)Expectation.5.When you write a letter to reply the letter of establish business relations, the following pointsshould be included:1)Gratitude;2)Self-introduction and favourable response3)Showing interests4)Hope for quotation and replyTask 2 Credit InvestigationPart 4 TopicLetter for Credit Investigation1.The Chartered Bank2.The writer wants the bank inform them some information of The Carte rs Trading Company’scredit.3.They want the information as following: date of establishment and name of the president, lineof business, the net worth, the annual business volume, the credit rating and record of payment. And they want some opinion about the company from the bank.4.Yes, I think it’s necessary.5.First, give background information about the customer's situation you want to know.Second, request for information about the prospective customer's credit standingThird, give an assurance the information will be treated confidential参考信函：Credit InformationDear Sir,We have received a sudden bid from the American Trading Co.,Ltd,600 Mission Street, San Francisco,with which you are now doing business and the firm gives us your name as a reference.We shall appreciate it if you will inform us inform us of the following information about them.(1)How long have you been in business relations with the firm?(2)What credit limit have you placed on their account?(3)How promptly are terms met?(4)What amount is currently outstanding?Any information you may give us will be treated as strictly confidential and expenses concerned from this inquiry will be gladly paid by us upon receipt of your bill.We are awaiting your early reply.Very truly Yours,Report for Credit InvestigationDear sir,We are pleased to send you, in confidence, the credit information concerning TCL company in your letter of May 12,2011.The above company enjoys the fullest respect and unquestionable confidence in the business world. They are prompt and punctual in all their transactions, and we have no hesitation in giving them credit to an amount beyond the sum you mentioned. However, this is without obligation on our part.We hope this information may be of use to you.Yours sincerely,Task 3 Making Negotiation PlanPart 4 TopicDefining the Aims for Negotiations1.It means that the negotiators should know well their desired results according to their ownpractical conditions.2.To avoid manipulation by their counterparts.3.There are three different aims to be decided: the best aim, the satisfactory aim and theacceptable aim.4.When you find you have no advantages in the world market, or you have met a skillfulnegotiator in the business activities, or you have to export or import some products, you have to face the reality --- to accept the third aim.5.If the world market is beneficial to you, as a negotiator, you should seize every opportunity tofirmly obtain the best aim. When you find it difficult to get the best aim, as a negotiator, you had better make a good preparation to get the satisfactory aim. When you find you have no advantages in the world market, you have to accept the acceptable aim.Task 4 Skills of Concessions in Business Negotiation of PricePart 4 Topic1.Two factors should be taken into consideration in pricing. One is the profitability of thetransaction, and the other is market share of the products.2.The fluctuation of commodity price and exchange rates in international markets should betaken into consideration while calculating the costs.mission refers to the payment made to a broker for services rendered.4.Discount refers to the amount a price would be reduced.mission refers to the payment made to a broker for services rendered and Discount refersto the amount a price would be reduced.Task 5 Enquiry and ReplyPart 4 Topic1.Miss Ellen.2.She enquires about the illustrated catalogue and the latest price list together with any samples.3.They reply very friendly and politely and give all the information the counterpart want.4.Try to establish good business relationship and find certain commodity with high quality andgood price.5.About the enquiry letter:First, begin your letter with stating who you are and giving your status or position and tell how you found out about the individual or entity that you are writing to. Second，state what you are inquiring about clearly and what you would like the recipient of your letter to do. Make your inquiry as specific as possible. Third，you might want to briefly explain the purpose of your letter or what you hope to accomplish. Such an explanation may prompt the recipient of your letter to act more quickly. If appropriate, consider mentioning the letter recipient’s qualifications for responding to your inquiry. Include the date by which you need the information, services, etc. that you are requesting, and indicate that you await the reader’s response. At last you should thank the person for his/her time.About the reply to the enquiry letter:First, express your appreciation.Second, provide the information that the prospective client needs.Third, recommend other products.Forth, introduce yourself.Fifth, State your wish.Task 6 Offer, Counter-offer and AcceptancePart 4 Topic1.They offer the counterpart 30 metric tons of polished rice at US$2,400 per metric ton and 20metric tons of soybeans at US$2,800 per metric ton. And this offer is valid, subject to the receipt of the counterpart reply before 10 June 2006.2.Because to accept the prices you quote would leave them with only a small profit on theirsales since this is an area in which the principal demand is for articles in the medium price range. And Japanese quotation is 10% lower.3.The contents of counter-counter-offer letters often cover the following points:(1) Express thanks for the offer or the counter-offer;(2) Apologize for disagreement to certain term or terms;(3) State reasons for disagreement;(4) Put forward concrete suggestions or amendments to the former counter-offer;(5) Express hopes of an early reply.参考信函：Dear Sirs,Thank you for your letter of May 26. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity you ordered is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.We shall appreciate your favorable reply.Yours sincerely,4.The letter of offer should include:(1)Express thanks for the enquiry;(2)Give the details of the price, discounts and payment terms;(3)Detail the contents included in the price (such as freight, insurance premiums);(4)Commit the time of shipment or delivery;(5)Give the validity of offer;(6)Express hopes of an early reply.5.The contents of counter-offer often cover the following points:(1) Express thanks for the offer;(2) Apologize for disagreement to certain term or terms;(3) State reasons for disagreement;(4) Put forward concrete suggestions or amendments to the former offer;(5) Express hopes of an early reply.Task 7 Order and AcknowledgementPart 4 TopicLetters of Order and Acknowledgementdies’ Blouses.2.It means the symbol " written under a word in a list to show that you want to repeat that word.3.Yes, it is.4.1) The opening usually refers to some previous contact such as a quotation, a catalog, an offerand so on. Then show your intention to place an order.2) The second part usually conclude the following points: item names, item models; quantityof each item; quality information such as color, size weight, material or other special features;price for each item;3) The third part is about the payment and delivery;4) The fourth part is to provide your delivery address or a billing address together with yourphone number.5) The closure is about the willingness to cooperate and to establish further business dealings.5.The contents does the confirming the order includes:1)Express the gratitude for the order received2)Assure the counterpart that the goods they ordered will be delivered in compliance withtheir request. And introduce other products to the counterpart;3)Close the letter by expressing the willingness to establish further business relation.Task 8 Terms of PaymentPart 4 Topic1.Because L/C is more favorable for the seller while, the D/A is more favorable for the buyer.2.The seller.3.You should reconcile L/C contents and their application to assure that the L/C completelycomplies with the Contract and your requirements.4.The letters about terms of payment includes:1)Put forward the problem of terms of payment;2)Present the desired terms of payment and explain why this mode of payment preferredor why other terms of payment can’t be accepted.3)Close the letter by expressing the hope of early reply.5.You should pay attention to that the reasons given for the request of amendment should belogical favorable for your side and your tone in the letter should be polite.Task 9 Contract, Discount and Commission参考例文：Dear Sir,We have duly received your Sales Contract No.5623 covering 50 tons walnutmeat we have booked with you. Enclosed please find the duplicate with our counter-signature. Thanks to mutual efforts, we were able to bridge the price gap and put the deal through.The relative L/C has been established with the Bank of China,London, in your favour. It will reach you in due course.Regarding further quantities required, we hope you will see your way clear to make us an offer. As an indication, we are prepared to order 80 tons.Yours faithfully,1.When sending a letter of Sales Contract, special attention should be paid to the price, terms ofpayment, specifications, quality, quantity, time of delivery, port of destination, etc.2.The contents of the letter of sending a contract should include the following points:1) Be with a Sales Confirmation/Contract；2) Confirm the order (goods' name, order No., etc.)；3) Ask for counter-signature；4) Show any other specific notes (L/C, packing, insurance, etc.)；5) Show your expectation参考例文：Dear Sir,We have booked your Order No.105 for 500 ABC Machines and are sending you herewith our Sales Contract No. ABC-103 in three originals. Please sign and return one copy to us for our file.Please open the relative L/C at an early date, so that we can arrange the shipment as soon as possible.We expect your early replay at your earliest convenience.Yours truly,Task 10 Packing and ShipmentPart 4 Topic1.They will be packed in seaworthy containers. Each bicycle is enclosed in a corrugatedcardboard pack, and 20 are banned together and wrapped in sheet plastic. A container holds 240 cycles; the whole cargo would therefore comprise 50 containers, each weighing 8 tons. 2.Because the direct liner between Shanghai and the port of destination is far and few and theseller has some difficulties in obtaining ocean freight space.3.Yes it is.4.The letter of packing includes the following points:1)Open the letter with the problem under discussion;2)Explain the packing and shipping arrangements in detail and reasons for this kind ofarrangements;3)Close the letter with the hope for cooperation or wishes for an early reply.参考例文：Dear Sir，The 6000 Car Toys you ordered will be ready for dispatch by 15th January. Since you require them for onward shipment to Bahrain, Kuwait, we are arranging for them to be packed in the following way:1)The toys will be packed in window packing padded with foam plastic for inner packingso that the products can be seen directly.2)The cartons will be outer packing, 20 pieces to a carton lined with polythene sheet,reinforced with plastic straps to protect the goods from possible damage in transit.3)The toys with cartons will be carried in containers, which will greatly reduce the changeof damage caused by rough handling.Please let us have your delivery instruction.Yours sincerely, 5.The letter of shipment includes the following points:1)Open the letter with the problem under discussion;2)Explain the shipping arrangements in detail and reasons for this kind of arrangements; Close the letter with the hope for cooperation or wishes for an early reply.Task 11 Insurance1.CIF insurance for double offset ring spanners against all risks.2.The People's Insurance Company of China.3.He would pay extra cost.4.You should know the steps of writing it:1)Stating that you have received their letter2)Giving your reply of agreeing or refusing and your reasons3)Stating the goods will be sent soon, etc;5.To discuss the insurance the buyer needs and the payment of it to avoid the loss or damage ofgoods during the shipment.Task 12 Agency and InspectionTask 13 Claims and Arbitration1.They made investigation, apologized for their errors, and then arranged for the correct goodsto be dispatched to the counterpart at once.2.The writer claims for short delivered quantity GB￡180, and the expense of survey.3.Claim is sometimes unavoidable in a transaction. It should be handled with the principle of“on the first ground , to our advantage and with restraint”Arbitration is a means of settling disputes between the two parties through the medium of a third party, whose decision on the dispute is final and binding.4.You should begin by regretting the need to complain or claim, give a detailed and cleardescription of the problems, then ask for an explanation and suggest how the matter should be settled.5.First, you’d better inform the counterpart the short delivery of goods they shipped to you.Second, you’d better make clear what your claim is;Third, you’d better request a replacement, repair, refund or compensation.参考例文：Dear Sir,With reference to the newly arrived shipment of ABC sands under the contract No.521, we regret to state that we have found upon inspection that nearly 15% sands have been lost.On further examination, we found these PE bags were unsealed. And I seems that these bags were not treated with enough heat in the process of packing.And we have to repack the sands before we deliver to our customers, the charge of which, together with the loss of sands amounted to US$350.Yours truly,Project 7 BankingPart 4 Topic1.F2.F3.F4.F5.F Project 8 Business ReportPart 4 Topic1.F2.F3.F4.F5.F。

Ticket Reservation1【单选题】What class of ticket would you like，______ class or business class? 那你需要定什么舱位的机票（经济舱还是商务舱）？AA、economyB、economicC、economicaleconomics2【多选题】以下术语中英翻译中正确的是？ACD A、One-way ticket 单程机票B、Single ticket 单人机票C、Round-trip ticket 返程机票Return ticket 回程机票3【多选题】What information should we offer when we reserve an air ticket?ABCA、Personal nameB、Leaving dateC、DestinationD、Seat number4【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about the return date. So what kin d of ticket would you suggest him to book? BCA、Return ticketB、One-way ticketOpen ticketD、Round-trip ticket5【多选题】“请问您想什么时候出发呢？”以下英文表达正确的是？ABCD A、When would you like to leave?B、When will you depart?What time would you like to take the plane?D、When do you plan to go?6【多选题】How could we pay the ticket fare? BCD A、By L/C.B、By cash.By credit card.D、Pay online.7【多选题】“如果您现在预订，可以享受八折优惠。

Ticket Reservation1【单选题】What class of ticket would you like，______ class or business class? 那你需要定什么舱位的机票（经济舱还是商务舱）？A•A、economy•B、economic•C、economical•D、economics2【多选题】以下术语中英翻译中正确的是？ACD •A、One-way ticket 单程机票•B、Single ticket 单人机票•C、Round-trip ticket 返程机票•D、Return ticket 回程机票3【多选题】What information should we offer when we reserve an air ticket?ABC •A、Personal name•B、Leaving date•C、Destination•D、Seat number4【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about the return date. So what kind of ticket would you suggest him to book? BC•A、Return ticket•B、One-way ticket•C、Open ticket•D、Round-trip ticket5【多选题】“请问您想什么时候出发呢？”以下英文表达正确的是？ABCD •A、When would you like to leave?When will you depart?•C、What time would you like to take the plane?•D、When do you plan to go?6【多选题】How could we pay the ticket fare? BCD •A、By L/C.By cash.•C、By credit card.•D、Pay online.7【多选题】“如果您现在预订，可以享受八折优惠。

《商务英语视听说》2019章节测试题与答案第1章单元测试1、How many chapters are included in the course?答案：162、This course aims to develop students’ proficiency in the use of English knowledge and skills in a wide range of business environments.答案：对3、This course is designated for undergraduate English majors.答案：错第2章单元测试1、What are the basic elements in a resume?答案：one’s personal information, educational background, job intention, relevant skills and qualifications, relevant experiences, achievements andrewards and so on2、Which of the following should NOT be highlighted in your self-introduction?答案：your hobbies3、In the mode of “STAR”, the letter”S” standsfor . 答案：Actions4、When you are asked “why do you apply for this post?” in the job interview, the interviewer is actu ally asking about _. 答案：your career planning5、Which of the following should you do in the job interview?答案：We should know about the company or post applied as much as possible.6、In the mode of “STAR”, the letter “A” stands for ____.答案：Actions7、Which of the following is NOT a frequently-asked question in the job interview?答案：What are your hobbies?8、During the job interview, we can ask the interviewer directly our future salary or promotion since we are really interested in it.答案：错9、Don’t speak with too much facial expression and too many gestures in the job interview.答案：Lord Byron10、Use some secular, free language instead of formal language to introduce yourself.答案：错第3章单元测试1、If the ownership of the companies is not open to the public, we call them closely held companies.答案：对2、Subsidiary refers to a company that is owned or controlled by another larger company, i.e. parent company.答案：对3、A company structure chart will show the jobs, listed by job title, the reporting structure, and company management.答案：对4、A job title is a term that describes in a few words or less the position held by an employee.答案：对5、Financial department is responsible for delivering goods to the customers.答案：错6、Human Resources Managers are responsible for cultivating, training, retaining, and compensating human talent.答案：对7、“2Ls” refer to Language competence and Learning competence.答案：对8、“4Cs” refer to Critical thinking competence, Creative competence, Cultural competence and Collaborative competence.答案：对9、The following statements are usually related to cultural competence except______.答案：Discriminates against some individual or group.10、The following statements are usually related to collaborative competence except______.答案：Is not willing to learn from others第4章单元测试1、You can make your business call . 答案：during the working hours2、When answering the phone, you should not say:“__.”答案：Who are you?3、When taking a message in a business call, the caller should leave some basic information except _.4、When making a call, sometimes there will be something wrong with the phone or telephone line. Which of the following expressions is not right when expressing the problems?答案：The phone is in order.5、When asking for someone during the business call, you should not say: “.”答案：6A6、When making a call, sometimes there will be something wrong with the phone or telephone line. At this moment, you can NOT say:答案：Would you like to leave a message?7、You should try to speak as loud as possible on the phone so as to make yourself heard clearly.答案：错8、In business calls if the person you want is not available, try to leave a message as detailed as possible.9、Usually a business call should not be longer than 3 minutes.答案：对10、During the business call we should stick to the subject and do not allow the conversation to drag out with meaningless chatter.答案：对第5章单元测试1、Contact can be as simple as sending everyone a friendly reminder through office e-mail, phone calls, or a post card reminder through the mail.答案：对2、As a chairperson, before holding a meeting, you should also decide who should attend and what the purpose of the meeting is.答案：对3、It is ok that you begin a meeting five to sevenminutes after it was scheduled.答案：错4、It is not necessary to stick to the agenda during the meeting.答案：错5、We should respect different views during the meeting.答案：对6、A well-planned agenda, posted ground rules, and using a bin can help meeting run effectively.答案：对7、The relaxing atmosphere is not good for the meeting to be productive.答案：错8、You needn’t use a consistent format when taking minutes.答案：错9、You should list all outcomes in the minute.答案：错10、A well-planned agenda, posted ground rules, using a bin and __ are the four most important keys to running the effective meetings.答案：This old friend of John’s第6章单元测试1、If your business trip is not necessary, it can be replaced by some alternatives.答案：对2、Making a positive and honest declaration can help you free from security check.答案：错3、Every country has specific regulations on the items to be carried in and out of the country.答案：对4、If it’s your first time to enter a country, you’dbetter know the relevant rules of declaration in advance.答案：对5、The receptionist should introduce the executive to the visitor first.答案：错6、If the meeting cannot be satisfies, the receptionist should always explain the real reason to the visitor.答案：错7、The receptionist should keep a register which includes date, time, name and the firm the visitor comes to.答案：错8、You should start the business talk with your business partner immediately after meeting him.答案：错9、The following can help you plan an efficient business trip except ____.答案：Minimize your itinerary.10、“I’d like to choose a hospitable hotel located in the city center, which should be equipped with business center and swimming pool.” In this requirement for room, which aspect is not mentioned?答案：services第7章单元测试1、A company presentation refers to a prepared speech given on behalf of listener’s own company for marketing and other certain purposes.答案：错2、If the basic elements are covered in a company presentation, it definitely means this presentation is an effective one.答案：错3、In a company presentation, the speaker should make the content well-organized, clearly identify the main points and supporting points.答案：对4、Nonlinguistic techniques mean body language and eye contact.答案：对5、In the main body of a company presentation , company profile, location, key personnel, market application areas should be covered.答案：对6、In a company presentation, some technical support especially slides, flip charts, PPTs are very important.答案：对7、The presenter is supposed to deliver the presentation as soon as possible.答案：错8、When company’s performance should be involved, some vivid verbs, the line, bar, pie graphs are the most favorable options.答案：对9、The basic elements of a company presentation contain __.答案：greeting and self-introduction、subject、main body、Q & A session10、What are the preparations before a company presentation?答案：Making a draft、Doing brief notes、Doing oral practice第8章单元测试1、Product presentation may be given to the investors to attract additional funding.答案：对2、A complete product presentation should include all 6 parts: introduction, outline, body, summary, conclusion, question and answer session.答案：错3、It’s advisable to state the outline at the beginning when giving a product presentation.答案：对4、Using pictures and visual aids can help to attract the audience’s attention when giving a product presentation.答案：对5、You may give a fluent product presentation without practice ahead of time.答案：错6、Body language can help to leave a deep impression on the audience.答案：对7、A good product presentation should be kept short, simple, engaging and real.答案：对8、When using PowerPoint slides, you should try tolimit slides to one every minute.答案：对9、Keep your product presentation simple. Here “simple” means __答案：保守秘密10、When giving a product presentation, you can use the following non-verbal communication skills: _.答案：该问题答案暂未收录，请手动搜索。

Ticket Reservation1【单选题】What class of ticket would you like，______ class or business class? 那你需要定什么舱位的机票（经济舱还是商务舱）？A•A、economy•B、economic•C、economical•D、economics2【多选题】以下术语中英翻译中正确的是？ACD •A、One-way ticket 单程机票•B、Single ticket 单人机票Round-trip ticket 返程机票•D、Return ticket 回程机票3【多选题】What information should we offer when we reserve an air ticket?ABC •A、Personal name•B、Leaving dateDestination•D、Seat number4【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about t he return date. So what kind of ticket would you suggest him to book?BC•A、Return ticket•B、One-way ticket•C、Open ticket•D、Round-trip ticket5【多选题】“请问您想什么时候出发呢？”以下英文表达正确的是？ABCD •A、When would you like to leave?When will you depart?•C、What time would you like to take the plane?•D、When do you plan to go?6【多选题】How could we pay the ticket fare? BCD •A、By L/C.By cash.•C、By credit card.•D、Pay online.7【多选题】“如果您现在预订，可以享受八折优惠。

2019年10月28日雅思口语机经真题及答案解析一、考试概述：以下为10月份本场考试话题，请考生们扎实准备。

1. Describe a piece of furniture you like2. Describe a theater you listen to music3. Describe a time that you needed to bring your phone4. Describe something you bought according to an advertisement you saw5. Describe a couple you know who you think have a happy marriage二、具体题目分析：Describe a couple you know who you think have a happy marriageYou should say：who they arehow you got to know themhow long they’ve been marriedand explain why you think they have a happy marriageActually, I have come across many happily married couples in my life. Well the first that came to mind when I saw this topic were some neighbors of mine, because as far as I know, they are very happy together, so I’d like to tell you a little bit about them.So firstly, as for how I knew them, well I basically got to know them when I moved into my apartment here, because they live just next door to me, so we often bump into each other, and we’ve now become pretty good friends.And as for how long they’ve been married, well, I think it’s only been for about three or four years, becausethey’re both quite young and only in their mid-twenties. Although if I remember correctly, I think one of them told me that they were together for quite a few years before they got married, because they met each other at university, so taking that into account, they’ve probably been together for about ten years.Whenever I see them, they always seem to be happy and cheerful. I mean, I’ve never seen them argue or shout at each other before, and they’ve also never said anything bad about each other, apart from when they’re joking of course! And I get the impression that they treat each other really well. For example, I’ve noticed that the husband always drives his wife to and from work every day.So yeah, there’s no doubt in my mind that they’re really happy together, and I think they’re actually greatrole models for how to keep a marriage strong and healthy.。

1Which one is the correct procedure of price negotiation? （1.0分）0.0 分A、offer--inquiry--counter--offer--acceptanceB、offer--counter-offer--refuse--acceptanceC、inquiry--offer--counter-offer--acceptanceD、inquiry--offer--refuse--acceptance正确答案： C 我的答案：B2Please put your _____ in upright position.（1.0分）1.0 分A、seat backB、trayC、deskD、chair正确答案： A 我的答案：A3How much do you _____ per night?（1.0分）1.0 分A、costB、charge正确答案： B 我的答案：B4The sign above means__________?（1.0分）1.0 分A、liftB、escalatorC、elevator正确答案： B 我的答案：B5Go through Fifth Avenue.Then take ____turning on the left/right.（1.0分）1.0 分A、the fiveB、fiveC、fifthD、the fifth正确答案： D 我的答案：D6The sign above means__________?（1.0分）1.0 分A、baggageB、baggage carC、luggage carD、baggage cart正确答案： D 我的答案：D7Which one could be the best way to give directions?（1.0分）1.0 分A、Try to be complicated.B、Try to be simple.C、Give lots of details.D、Give lots of road names.正确答案： B 我的答案：B8Now we’ll be serving drinks. Please pull down your ______ table. （1.0分）1.0 分A、littleB、trayC、deskD、front正确答案： B 我的答案：B9I'm afraid that I have to __________ my appointment.（1.0分）1.0 分A、giveB、cancelC、presentD、delete正确答案： B 我的答案：B10I am afraid that your baggage is ______.（1.0分）1.0 分A、overweightB、overweighted正确答案： A 我的答案：A11____ the road you can see the hospital.（1.0分）1.0 分A、by the end ofB、at the end ofC、in the endD、be at the end正确答案： B 我的答案：B12Which one has the same meaning as the word "bedrock price"? （1.0分）1.0 分A、the highest priceB、the lowest priceC、the proper priceD、the reduced price正确答案： B 我的答案：B13Which of the following expressions are demanding favorable terms of payment? （1.0分）0.0 分A、L/C at sight is what we require for all our customers.B、Would you please tell us the terms of payment?C、Now let's discuss the question of payment terms.D、I don't think it is the proper time for us to accept payment by D/P.正确答案： A 我的答案：B14We’ll sign two ____, each in the Chinese and English language.（1.0分）1.0 分A、originalsB、partsC、sectionsD、aspects正确答案： A 我的答案：A15Please fasten your _______?（1.0分）1.0 分A、beltB、ropeC、stringD、seat belt正确答案： D 我的答案：D16As about the branch names of a company, which expression is not correct?（1.0分）0.0 分A、Human Resources DepartmentB、Sales Promotion DepartmentC、Personal DepartmentD、General Accounting Department正确答案： C 我的答案：B17以下表述正确的是（1.0分）0.0 分A、Can I upgrade my seat?B、All the flights have been cancelled because the weather conditions.C、What change would you like to make?D、Do you want to return your tickets?正确答案： C 我的答案：A答案解析：18A: How would you like us to pack your products?B: Since there are glasses and fragile items, I think you'd better use _______.（1.0分）1.0 分A、bagsB、drumsC、casksD、wooden boxes正确答案： D 我的答案：D19I’d like to _______ further explanations about exchanging business cards at the first meeting.（1.0分）1.0 分A、addB、offeringC、askD、post正确答案： D 我的答案：D20Choose the most suitable expression（1.0分）1.0 分A、vacant 未被占用的B、family room 家庭房C、shutter bus 接送大巴D、breakfast coupon 早餐券正确答案： A 我的答案：A21The flavor of Sichuan cuisine is_______.（1.0分）1.0 分A、spicy and hotB、sweet and lightC、fresh and saltyD、numbing and sour正确答案： A 我的答案：A22Please reorder the following dishes as a standard western dinner.1.Main course2.Soup3.Coffee4.Starter（1.0分）1.0 分A、3421B、3142C、4123D、4213正确答案： D 我的答案：D23Which sign blow has the same meaning as the sign above? （1.0分）1.0 分A、B、C、D、正确答案： C 我的答案：C24Which does not belong to the eight great regional cuisine in China? （1.0分）1.0 分A、Sichuan cuisineB、Hunan cuisineC、Jiangxi cuisineD、Zhejiang cuisine正确答案： C 我的答案：C25Which of the following is not an available foreign currency?（1.0分）1.0 分A、francB、wonC、european dollarD、pound正确答案： A 我的答案：A26What items should be included in the presentation?（1.0分）1.0 分A、Number of the customerB、Competitive RivalsC、Final RiskD、Outline and Objective正确答案： D 我的答案：D27You can________relevant situation on well known enterprises.（1.0分）1.0 分A、knowB、getC、learnD、study正确答案： C 我的答案：C28I'm glad to have the _______ of meeting you in my hometown.（1.0分）1.0 分A、pleasureB、chanceC、reputationD、time正确答案： A 我的答案：A29The woolen sweaters you delivered do not _____ the sample we provided. （1.0分）1.0 分A、likeB、asC、matchD、fit正确答案： C 我的答案：C30Which is not one of the main types of hotel room offered to the conference attendees?（1.0分）0.0 分A、twin roomB、double roomC、family suiteD、business suite正确答案： C 我的答案：D31Choose the most suitable expression（1.0分）0.0 分A、铺床服务 bed serviceB、洗衣服务 laundry serviceC、细目 detailed listD、急件 urgent pack正确答案： B 我的答案：A32以下翻译正确的是（1.0分）0.0 分A、e -ticket 经济票B、full fare 全价票C、infant fair 折扣票D、cancellation 退票正确答案： B 我的答案：A答案解析：33When will the conference_______？（1.0分）1.0 分A、heldB、holdC、be heldD、holding正确答案： C 我的答案：C34In the business letter of _______ ,give background information from your personal experience.（1.0分）1.0 分A、tradeB、introductionC、negotiationD、company正确答案： B 我的答案：B35I'm sorry to say the shipment didn't turn to _________ （1.0分）0.0 分A、be satisfied.B、be satisfying.C、be satisfactory.D、be satisfiction.正确答案： C 我的答案：B36The goods you sent us are _______ _________ to the original sample. （1.0分）1.0 分A、inferior; comparedB、inferior; comparingC、bad; comparedD、bad; comparing正确答案： A 我的答案：A37I was just _____ by the airlines that my flight has been rescheduled.（1.0分）1.0 分A、askedB、expectedC、toldD、informed正确答案： D 我的答案：D38As a Chinese, how many customs should we go through when we go to Paris for travelling?（1.0分）0.0 分A、onceB、twiceC、thriceD、none正确答案： B 我的答案：C39We have already_____ a leading market position.（1.0分）1.0 分A、acquiredB、gotC、achievedD、obtained正确答案： D 我的答案：D40Usually speaking, when should we get to the airport for the international flight?（1.0分）1.0 分A、3 hours before taking offB、2 hours before taking offC、1 hours before taking offD、40 mins before taking off正确答案： B 我的答案：B二、多选题（题数：15，共 30.0 分）1What can do to get the business concluded for both buyers and sellers? （2.0分）1.0 分A、lower the priceB、increase the quantityC、limit the time of shippmentD、limit the ways of payment正确答案： ABCD 我的答案：ABC2The packing is strong enough to stand __________.（2.0分）2.0 分A、long sea voyageB、rough handlingC、a lot of joltingD、shock正确答案： ABCD 我的答案：ABCD3Is there any standard room available on next Sunday ?（2.0分）0.0 分A、Sorry, we don't have any standard room. How about the room with king-size bed?B、I'm afraid, all the standard rooms are reserved. But we still have some double rooms.C、I'm afraid, no standard rooms at that time. But we still have some twin rooms.D、Sorry, all the standard rooms have been booked. How about the queen-bed room? 正确答案： ABD 我的答案：ABCD4Which of the following aspects need to be given in order to find the lost luggage?（2.0分）2.0 分A、your flight numberB、your ageC、description about your luggageD、your contact number or address正确答案： ACD 我的答案：ACD5what cannot be allowed for clearance?（2.0分）2.0 分A、Articles not for peosonal useB、Articles exceeding the reasonable amountC、Articles exceeding the limitation of the permitted value D、Articles without payment of required duties正确答案： ABCD 我的答案：ABCD6Shipment is to be ______ during October.（2.0分）2.0 分A、effectedB、forcedC、madeD、taken正确答案： AC 我的答案：AC7My name is Lucy Smith. And I’m____ Sales Department of Rainbow Company.（2.0分）2.0 分A、in charge ofB、major inC、responsible forD、master正确答案： AC 我的答案：ACWhat kind of element could be referred when we invite our guests to the conference?（2.0分）2.0 分A、HostB、Time & LocationC、Theme and PurposeD、Attendees and Note speakers正确答案： ABCD 我的答案：ABCD9What is the ways of promoting exhibitions?（2.0分）1.0 分A、TelemarketingB、PosterC、Radio BroadcastingFace to face talk正确答案： ABCD 我的答案：ABC10What information should we offer when we reserve an air ticket?（2.0分）2.0 分A、Personal nameB、Leaving dateC、DestinationD、Seat number正确答案： ABC 我的答案：ABC答案解析：11What background information could we prepare for presentation?（2.0分）2.0 分A、FounderB、Company CultureC、HistoryD、Potential Market正确答案： ABCD 我的答案：ABCD12What should be signed on the exchange form? （2.0分）2.0 分A、nameB、addressC、the amount of moneyD、nothing正确答案： ABC 我的答案：ABCWhat are those factors that may influence the final price of a product in the pricing negotiation?（2.0分）2.0 分A、Unit price.B、Quantity.C、Ways of payment.D、Discount.正确答案： ABCD 我的答案：ABCD14Which of the following is a foreign currency?（2.0分）2.0 分A、JPYB、USDC、EURCNY正确答案： ABC 我的答案：ABC15What should be included on the meeting agenda？（2.0分）2.0 分A、NameB、LocationC、TimeD、Topics正确答案： ABCD 我的答案：ABCD三、判断题（题数：30，共 30.0 分）1We should show our ID card when we are checking in at the departure lounge.（1.0分）1.0 分正确答案：×我的答案：×答案解析：2You should bring forward the appointment as soon as possible.（1.0分）1.0 分正确答案：×我的答案：×3Immigration officer will not check whether your passport and the visa are valid.（1.0分）1.0 分正确答案：×我的答案：×4It is not so necessary to exchange your name card with your customer when meeting him at the airport.（1.0分）1.0 分正确答案：×我的答案：×5At the formal dinner, you’d better not do anything until the host does it first.（1.0分）1.0 分正确答案：√我的答案：√6About two hours prior to takeoff, the gate attendant will announce the boarding time.（1.0分）1.0 分正确答案：×我的答案：×7It doesn’t matter to make jokes regarding aircraft hijacking or bombing.（1.0分）1.0 分正确答案：×我的答案：×8When receiving others’ business card, always look at it and acknowledge it.（1.0分）1.0 分正确答案：√我的答案：√9If you’d like to have a rest after the meal, you can press the button on your armrest and lean back at the same time.（1.0分）1.0 分正确答案：√我的答案：√10Most hallways are long.（1.0分）1.0 分正确答案：×我的答案：×11Which carousel is for the luggage from Shanghai? : 哪个行李传送带是负责运送来自上海的行李的？（1.0分）1.0 分正确答案：√我的答案：√12In China, it is polite to open gifts as soon as they are given to express appreciation.（1.0分）1.0 分正确答案：×我的答案：×13Is it in traveler's cheque？：能换旅行支票吗（1.0分）1.0 分正确答案：√我的答案：√14First class always boards the plane first.（1.0分）0.0 分正确答案：√我的答案：×15市场占有率 market share（1.0分）1.0 分正确答案：√我的答案：√16An offer is something given during the negotiation.（1.0分）0.0 分正确答案：×我的答案：√17You must not drink any alcohol on a plane according to the regulations . （1.0分）0.0 分正确答案：×我的答案：√18Battery and mobile pack charger are allowed in the checked luggage.（1.0分）0.0 分正确答案：×我的答案：√19The bedrock price is the lowest possible price you can get out of a negotiation.（1.0分）1.0 分正确答案：√我的答案：√20You should call the person you are scheduled earlier whenever possible.（1.0分）0.0 分正确答案：√我的答案：×21There are several ways for booking a hotel, such as online booking, telephone booking, etc..（1.0分）1.0 分正确答案：√我的答案：√22Place your napkin on the lap as soon as you are seated when you are having the western dinner.（1.0分）1.0 分正确答案：√我的答案：√答案解析：23The Chinese prefer to entertain in their homes rather than in the public places, especially when entertaining foreigners.（1.0分）1.0 分正确答案：×我的答案：×24You can talk with food in your mouth at the dinner.（1.0分）1.0 分正确答案：×我的答案：×答案解析：25Nothing should be crossed when you serve the customer at an exhibition （1.0分）0.0 分正确答案：√我的答案：×26The cellphone and laptop should be put in the basket for check.（1.0分）1.0 分正确答案：√我的答案：√27On the western dinner table, the bread and butter plate is on the center. （1.0分）1.0 分正确答案：×我的答案：×答案解析：28Providing the registration number can save our time for pulling up the information.（1.0分）1.0 分正确答案：√我的答案：√29You should introduce the old to the young.（1.0分）0.0 分正确答案：×我的答案：√30成品 Real prodcution（1.0分）1.0 分正确答案：×我的答案：×。

商务英语口语练习答案.Unit 1 Traveling on BusinessI.A1.Please book me on Flight CAAC602 to France, first class.2.I’d like to confirm Flight BA032 we reserved.3.I’d like to stop over at San Francisco.4.Is all my baggage to be weighed?5.Sorry，Flight 602 has been booked up.6.Let me check whether there are any vacant seats in that flight.7.Where can I claim my baggage?8.This flight takes off from Beijing at 9:00 tomorrow morning, and will arrives atMeilan Airport in Hainan at about 12:00.B1.去纽卡斯尔最便宜的单程机票多少钱？2.我需要提前多久付钱支付我的机票预定？3.我会把两本字典放在手提包里，那样行李就不会超重丫。

4.这是首航988次航班的检票UI吗？5.从伦敦到北京的实际飞行时间有多长？6.在起飞过程中，我们必须扣紧安全带。

7.我们中途将在伦敦停留一小时。

8.我们预计八点钟到那儿。

9.我的座位在左侧客舱的中部。

10.请给我订两张星期日上午去伦敦的经济舱机票。

Unit 2 Receiving Foreign Guests1.A: Have you anything to declare?B: I don’t think I have anything to declare, except for a bottle of whisky, it’s duty free, isn’t it?A: Yes，everyone can bring two bottles of wine free of duty. Will you please open your suitcase, please?B: Certainly. Only personal effects.A: Is that camera a new one?B: No, it’s an old one.A: May I have a look at it?B: Certainly.A: When did you buy it?B: Last year. I have the receipt of the camera.2.Tianjin is a very important economic center in north China and also an open port city.I hope you will have a pleasant stay here.3.I still need your help during my stay here.4.As a businessman，I am always ready to go any places where I can do business.5.Please rest assured that everything will be arranged satisfactorily.6.I will visit some tourist attractions if we can close business successfully.B1.请从标有“无申报”字样的绿色通道进入。

商务英语口语考试及答案1.What is important when organizing a meeting?Agenda creating an agenda helps participants know what they should be talking about and keep the conversation focused. Make sure the copies of the agenda are available before the meetingThe demonstration of the speaker the speaker should demonstrate in a clear, accurate and honest way to grab the audiences’ attentionFacilities. the full preparation of the facilities to ensure the success of the meeting. Such as the microphones and power point2.What is important when recruiting new staff?What is important when recruiting staff?That is the question every employer would ask. And here come three pointsto this theme:qualifications. the future staff should have been well educated so that they can acquire those knowledge which they are going to study in the future faster. , experience. experience nowadays is very important and necessary, the experience staff can start their work faster and cause few problems, and thisis really serious for some long-term enterprises.ability the ability which combines not only one's education background but also one's working experience that can really influence a lot.3.What is important when interviewing for a new job?Information of the company. you should know more about the company, such as its profile, structure, existing problems, requirements, campaigns and future plans.Appearance you have to pay attention to your appearance. Though we can never judge a person by his appearance, the first impression is always where we start. Tgood manners .they are equally important. For example,,you should knock at the door before employer allowed you to enter the room. In that way To sum up, the job interview is indeed important. There is no need to be nervous, however, if you have made full preparations for it and given a fairly confident and honest performance, your success can be ensured.4. What is important when designing a product? Designing a product concurrently entails having marketing, legal, and engineering teams all design the product at once, instead of sequentially as in the past.5 What is important when keeping meeting minutes?The format of minutes of a meeting is uncomplicated and usually includes four parts: the heading of the meeting, the basic situation of the meeting, the body of minutes and the ending.The heading of the meeting usually includes: the name of the meeting; the time, date, the place of the meeting and the presiding officer.The basic situation of the meeting includes: attendance, defaulter, agenda and recorder.Important information The body of minutes is the main part of minutes, including reports by officers, old and new business, solutions, the date and agenda of next meeting, the names of those who make motions and those who make second motions, the results of all votes, adjournment time, etc.Of course, you can omit some parts of them according to the character of different meetings6.What is important when marketing a new product?Holding a presentation, Distributing questionnaire, hold a presentation. This is useful for the launching of your new product, be cause it will give much useful information in an objective manner. distribute q uestionnaires. Questionnaires can help determine your target market, or the target group for your products. This refers to the age group, education group, and income group likely to purchase your products. And through questionnair es, you can also find out about their habits and attitudes,Advertising7What is important when making an advertisement?a good idea color and picture advertising slogan, ,A good advertisement must have these factors. Because a good idea will make people want to buy it. A beautiful picture and color willmake people happy and attract people’s attention. And a good advertising slogan will make people remember it and know it. Make It become very popular。

2019年商务英语考试真题答案全文共10篇示例，供读者参考篇1Hi everyone! Today I am going to tell you the answers to the 2019 Business English Exam. Yay! Let's get started!Question 1: Fill in the blank with the correct preposition:Answer: The answer is "for". So the sentence should be "I am preparing for the meeting."Question 2: Choose the correct option to complete the sentence:Answer: The correct option is B, so the sentence should be "The company is expanding its operations in Asia."Question 3: True or False - "Networking is not important in business."Answer: False! Networking is super important in business, so the answer is False.Question 4: What is the meaning of the term "ROI" in business?Answer: The term "ROI" stands for Return on Investment.Question 5: Give an example of a SWOT analysis:Answer: A SWOT analysis for a company could be:Strengths: Strong brand recognitionWeaknesses: High employee turnoverOpportunities: Growing market demandThreats: Increased competitionThat's it for the answers to the 2019 Business English Exam. I hope this helps you all with your study. Good luck and keep learning! Bye!篇2Hello everyone! Today I'm going to tell you about the answers for the 2019 Business English Exam. So, let's get started!Question 1:What is the main purpose of a business letter?Answer: The main purpose of a business letter is to communicate information in a formal and professional manner.It is usually used for transactions, requests, complaints, or any other business-related matters.Question 2:What is the difference between active and passive voice in business communication?Answer: Active voice is when the subject of the sentence performs the action, while passive voice is when the subject receives the action. It is important to use active voice in business communication to make the message clear and direct.Question 3:What are the key elements of a successful business presentation?Answer: The key elements of a successful business presentation include clear organization, engaging visuals, confident delivery, and effective communication skills. It is important to be well-prepared and to practice your presentation before the actual event.Question 4:How can you effectively manage your time in a business setting?Answer: To effectively manage your time in a business setting, you can prioritize your tasks, create a schedule, set deadlines, limit distractions, and delegate tasks when necessary. It is important to stay organized and focused on your goals.Question 5:What are the benefits of networking in business?Answer: Networking in business allows you to meet new people, build relationships, exchange information, and create opportunities for collaboration and growth. It can help you expand your professional network and advance your career.So, these are the answers to the 2019 Business English Exam.I hope this helps you in your studies and future career! Good luck!篇3Hey guys! Today I want to share with you the answers to the 2019 Business English Exam. I hope this can help you with your studying and preparation for future exams. Let's dive right in!Question 1:Answer: B. Increasing sales by 10% next quarterAnswer: D. Conducting market researchQuestion 3:Answer: A. Prioritize tasks based on urgencyQuestion 4:Answer: C. Developing a new marketing strategyQuestion 5:Answer: B. Negotiating a partnership agreement with a new supplierQuestion 6:Answer: C. Start the meeting on time and keep it conciseQuestion 7:Answer: A. Prepare a detailed presentation with visual aidsQuestion 8:Answer: D. Communicate expectations clearly and provide necessary resourcesQuestion 9:Answer: C. Fully understanding the client's needsAnswer: A. Reviewing and analyzing financial reports quarterlyI hope these answers are helpful for you all! Remember, it's important to study hard and stay focused. Good luck with your exams, and keep up the great work!篇4Oh my gosh, guys! I just finished the 2019 Business English exam and it was sooo crazy! But don't worry, I got all the answers for you right here. So sit back, relax, and let me walk you through it.Question 1:What is the definition of a partnership in business?Answer: A partnership is when two or more people come together to run a business and share the profits and losses.Question 2:What is the difference between a sole proprietorship and a corporation?Answer: A sole proprietorship is owned by one person, while a corporation is owned by shareholders and has its own legal identity.Question 3:What is the purpose of market research in business?Answer: Market research is done to understand the needs and preferences of customers, so that businesses can create products and services that will sell well.Question 4:What are some key components of a business plan?Answer: A business plan should include a description of the business, market analysis, marketing strategy, and financial projections.Question 5:Explain the concept of supply and demand in economics.Answer: Supply and demand is the relationship between the quantity of a product that producers are willing to sell and the quantity that consumers are willing to buy at a certain price.So there you have it, my friends! Those are all the answers to the 2019 Business English exam. I hope you found them helpful and aced your exam too. Good luck!篇5Oh my goodness, the 2019 Business English exam was super tough! But don't worry, I've got all the answers right here for you. Ready? Let's go!Question 1:What is the definition of “market segmentation”?Answer:Market segmentation is when companies divide their customers into different groups based on characteristics like age, gender, income, and interests. This helps them target their marketing efforts more effectively.Question 2:Explain the difference between “inbound” and “outbound” marketing.Answer:Inbound marketing is when companies attract customers by creating valuable content and experiences, like blogs and social media posts. Outbound marketing, on the other hand, is when companies reach out to customers through traditional advertising methods, like TV commercials and billboards.Question 3:What should companies consider when developing a marketing plan?Answer:Companies should consider their target market, competition, budget, and goals when developing a marketing plan. They should also think about which marketing channels – like social media, email, or events – will be most effective in reaching their customers.Question 4:How can companies use social media to promote their brand?Answer:Companies can use social media to promote their brand by posting engaging content, responding to customer commentsand messages, and running ads targeted at their audience. They can also partner with influencers or create viral campaigns to increase their reach.Question 5:Why is customer feedback important for businesses?Answer:Customer feedback is important for businesses because it helps them understand what their customers want and how they can improve their products or services. It also helps them build trust with their customers and create loyal relationships.So there you have it, the answers to the 2019 Business English exam. I hope this helps you ace your test! Good luck and happy studying!篇6Hey guys, guess what? I just got the answers to the 2019 Business English exam! Woohoo! Let me share them with you:1. Multiple Choice Questions:1) B2) A3) C4) B5) A6) C7) B8) A9) C10) B2. Fill in the Blanks:1) communication2) negotiation3) strategy4) marketing5) international6) customers7) investment8) competition3. Essay Questions:1) Discuss the importance of effective communication in business.Effective communication is key in business because it helps in building relationships with customers, employees, and partners. It ensures clarity and understanding, leading to successful collaborations and deals.2) Explain the concept of market segmentation and why it is important.Market segmentation involves dividing a market into distinct groups of customers with similar needs and behaviors. It is important as it helps businesses tailor their products and marketing strategies to specific target audiences, increasing the chances of success.So, there you have it, the answers to the 2019 Business English exam! Hope you found this useful. Good luck with your exam, everyone! Let's ace this together!篇7Oh my gosh, guys! I can't believe we finally got the answers to the 2019 Business English exam! It was so hard, but now we can relax knowing we aced it. Here are the answers:1. Which of the following is NOT a type of business organization?- A. Sole proprietorship- B. Partnership- C. Corporation- D. LinguisticsAnswer: D. Linguistics2. What is the purpose of a SWOT analysis in business?- A. To identify strengths, weaknesses, opportunities, and threats- B. To calculate profits and losses- C. To plan company parties- D. To sleep on the jobAnswer: A. To identify strengths, weaknesses, opportunities, and threats3. What does ROI stand for in business?- A. Return on Investment- B. Run Over Ice cream- C. Read out loud In class- D. Raining Orange IguanasAnswer: A. Return on Investment4. Why is financial planning important for a business?- A. To waste money- B. To make it rain- C. To keep track of expenses and revenues- D. To learn how to skateboardAnswer: C. To keep track of expenses and revenues 5. What is the main goal of marketing?- A. To make friends- B. To sell products or services- C. To eat lots of cake- D. To watch cat videosAnswer: B. To sell products or servicesI hope you guys find these answers helpful and can use them to study for our next test. Let's ace it together!篇8Title: My Answer to the 2019 Business English ExamHey guys, so today I’m gonna share with you my answers to the 2019 Business English exam. I hope this can help you guys study for your exams too! Let’s get started!Question 1: What is the importance of good communication skills in the business world?Answer: Good communication skills are super important in the business world because they help us understand each other better, work together as a team, and solve problems more quickly. Plus, when we can talk well with our customers, they’re more likely to buy our stuff!Question 2: How can a business succeed in the modern market?Answer: A business can succeed in the modern market by keeping up with the latest trends, offering great products or services, and treating their customers and employees withrespect. Oh, and don’t forget to advertise your company so people know about it!Question 3: What are the benefits of networking in business?Answer: Networking in business is awesome because you can meet new people, make connections, and get new ideas for your business. Plus, you never know when that person you met at a conference could help you out in the future!Question 4: How can technology help a business grow?Answer: Technology can help a business grow by making things faster, easier, and more efficient. With technology, we can reach more people, keep track of our sales, and even work from home sometimes. It’s like magic!So those are my answers to the 2019 Business English exam.I hope you found them helpful and good luck with your own exams! Let’s ace this together, guys!篇9Oh my gosh, I can't believe I'm already taking the 2019 Business English exam! It's so exciting and a little bit scary at the same time. But don't worry, I've been studying really hard for this, so I know I can do my best.The first question on the exam was about writing a formal email to a client to confirm a meeting time. I remember we learned about this in class, so I made sure to use the right phrases like "I am writing to confirm our meeting on Monday at 10 am." I also double-checked for any spelling or grammar mistakes before sending it.The second question was about listening to a conversation between a customer and a salesperson in a store. I had to answer some questions about the products they were talking about and what the customer finally decided to buy. It was a bit tricky because they were speaking really fast, but I made sure to listen carefully and take notes.Next, there was a reading passage about a company's new marketing strategy. I had to answer some questions about the main ideas and details in the text. I found it helpful to underline key words and phrases to help me remember the important information.The last part of the exam was a speaking task where I had to talk about my future career plans. I practiced talking about what I want to do after I graduate and how I plan to achieve my goals. I made sure to speak clearly and confidently, just like my teacher taught me.Overall, I think I did a really good job on the exam! I'm so proud of myself for all the hard work I put into preparing for it. Now I just have to wait for my results and see how I did. Fingers crossed that I passed with flying colors!篇10Oh my goodness! I can't believe I have to write such a long essay about the answers to the 2019 Business English exam! But don't worry, I got this! So, let's get started!First off, let's talk about the listening section. The answers to the questions for Section A are: 1. B 2. A 3. C 4. B 5. A. And for Section B, the answers are: 1. D 2. C 3. A 4. B 5. D. Remember to listen carefully and make sure to write down the correct answers!Next up is the reading comprehension section. For the first passage, the answers are: 1. C 2. B 3. A 4. D 5. C. And for the second passage, the answers are: 1. A 2. D 3. B 4. C 5. D. Make sure to read the passages carefully and understand the main ideas before answering the questions.Moving on to the writing section. For the short answer questions, make sure to answer concisely and clearly. The answers are: 1. Yes, it is possible to increase sales by improving customer service. 2. The benefits of online marketing includereaching a wider audience and increasing brand visibility. 3. Customer feedback can help businesses improve their products and services.Lastly, for the essay question, make sure to organize your thoughts before writing. Start with an introduction, then discuss your main points in the body paragraphs, and conclude with a strong closing statement. Remember to use proper grammar and punctuation throughout.And there you have it, the answers to the 2019 Business English exam! I hope this helps you ace the test! Good luck!。

《商务英语口语与实训》章节测试答案reservation （机票预订）1、【单选题】What class of ticket would you like，______ class or business class 那你需要定什么舱位的机票（经济舱还是商务舱）？A、economyB、economicC、economicalD、economics答案：A2、【多选题】以下术语中英翻译中正确的是？A、One-way ticket 单程机票B、Single ticket 单人机票C、Round-trip ticket 返程机票D、Return ticket 回程机票答案：ACD3、【多选题】What information should we offer when we reserve an air ticket？A、Personal nameB、Leaving dateC、DestinationD、Seat number答案：ABC4、【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about the return date. So what kind of ticket would you suggest him to book？A、Return ticketB、One-way ticketC、Open ticketD、Round-trip ticket答案：BC5、【多选题】“请问您想什么时候出发呢”以下英文表达正确的是？A、When would you like to leave？B、When will you depart？C、What time would you like to take the plane？D、When do you plan to go？答案：ABCD6、【多选题】How could we pay the ticket fare？A、By L/C.B、By cash.C、By credit card.D、Pay online.答案：BCD7、【多选题】“如果您现在预订，可以享受八折优惠。

商务英语口语练习答案.Unit 1 Traveling on BusinessI.A1.Please book me on Flight CAAC602 to France, first class.2.I’d like to confirm Flight BA032 we reserved.3.I’d like to stop over at San Francisco.4.Is all my baggage to be weighed?5.Sorry，Flight 602 has been booked up.6.Let me check whether there are any vacant seats in that flight.7.Where can I claim my baggage?8.This flight takes off from Beijing at 9:00 tomorrow morning, and will arrives atMeilan Airport in Hainan at about 12:00.B1.去纽卡斯尔最便宜的单程机票多少钱？2.我需要提前多久付钱支付我的机票预定？3.我会把两本字典放在手提包里，那样行李就不会超重丫。

4.这是首航988次航班的检票UI吗？5.从伦敦到北京的实际飞行时间有多长？6.在起飞过程中，我们必须扣紧安全带。

7.我们中途将在伦敦停留一小时。

8.我们预计八点钟到那儿。

9.我的座位在左侧客舱的中部。

10.请给我订两张星期日上午去伦敦的经济舱机票。

Unit 2 Receiving Foreign Guests1.A: Have you anything to declare?B: I don’t think I have anything to declare, except for a bottle of whisky, it’s duty free, isn’t it?A: Yes，everyone can bring two bottles of wine free of duty. Will you please open your suitcase, please?B: Certainly. Only personal effects.A: Is that camera a new one?B: No, it’s an old one.A: May I have a look at it?B: Certainly.A: When did you buy it?B: Last year. I have the receipt of the camera.2.Tianjin is a very important economic center in north China and also an open port city.I hope you will have a pleasant stay here.3.I still need your help during my stay here.4.As a businessman，I am always ready to go any places where I can do business.5.Please rest assured that everything will be arranged satisfactorily.6.I will visit some tourist attractions if we can close business successfully.B1.请从标有“无申报”字样的绿色通道进入。

《商务英语口语与实训》章节测试答案1.1Ticket reservation （机票预订）1、【单选题】What class of ticket would you like，______ class or business class? 那你需要定什么舱位的机票（经济舱还是商务舱）？A、economyB、economicC、economicalD、economics答案：A2、【多选题】以下术语中英翻译中正确的是？A、One-way ticket 单程机票B、Single ticket 单人机票C、Round-trip ticket 返程机票D、Return ticket 回程机票答案：ACD3、【多选题】What information should we offer when we reserve an air ticket?A、Personal nameB、Leaving dateC、DestinationD、Seat number答案：ABC4、【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about the return date. So what kind of ticket would you suggest him to book?A、Return ticketB、One-way ticketC、Open ticketD、Round-trip ticket答案：BC5、【多选题】“请问您想什么时候出发呢？”以下英文表达正确的是？A、When would you like to leave?B、When will you depart?C、What time would you like to take the plane?D、When do you plan to go?答案：ABCD6、【多选题】How could we pay the ticket fare?A、By L/C.B、By cash.C、By credit card.D、Pay online.答案：BCD7、【多选题】“如果您现在预订，可以享受八折优惠。

答案Project 1 English of Social IntercourseTask 1 Business IntroductionPart 4 Topic: I T 2.T 3.F 4.F 5.FTask 2 Business CallsPart 4 Topic: I F 2.T 3.F 4.F 5.TProject2 Business EntertainmentTask 1 Business Appointment & BanquetPart 4 Topic:Business Appointment & Banquet1.Business appointment is an engagement to meet at a particular place and time for a particularbusiness purpose・ And business banquet is formal meal for business purpose.2.Because it is one of the best ways to demonstrate one's knowledge and appreciation of Chineseculture to current or future business associates.3.The host should ensure the evening is enjoyable and successful for everyone and should belooked to for guidance on where to sit, when to toast and even what to eat.4.Being seated to the left of an individual is a higher honor than being seated to the right.5.Yes it is. Because it means youTe listening, and it also means you care・Business Appointment Success or Failurel.F 2.F 3.T 4.F 5.TTask2 Hotel AccommodationPart 4 Topic:Hotel Accommodation Arrangement of the Trade fair in Chengdu1.August 11th to 14th, 20092.Make out a good schedule according to the relevant data including the guests' idenlity, thequantity of the guests, gender, age, health condition, habits and customs as well as the necessities for work.3.204.Because they come to the fair to do business with China and to make business relationship withthe company in Chengdu.5.First tell the receivers that you are glad to help them and are sure to make good arrangementfor them・ Then write the name of hotel you have reserved and some information of the hotel, such as the map of how to get to the hotel, the standards of the hotel, the types and the number of the rooms your reserved, the fee, the check-in time and departure time and so on. At last, you'd better ask them if they have any questions about it or if they need more assistance.A Letter of Hotel Room Reservation1.From the August 11th to August 14lh2.11 rooms including 2 single rooms and 9 double rooms3.Breakfast and evening meal, and 2 single rooms and 9 double rooms for four nightscommencing 11th August・4.Ellen, Chen, Public Manager of Sichuan BSam Textile Co., Ltd5.The American delegation from A-may Textile Co., Ltd. will join the 2009 Autumn TextileTrade fair.Task 3 Visiting Trade Fair, Show Room and FactoryPart 4 Topic:How to Make Successful Reception When Clients Visiting Factoryl. F 2.F 3.T 4.T 5.FHow To Visit A Trade Show1 .planning 2.current suppliers3.an opportunity for you to ask technical and purchasing questions4.be exposed to four basic levels of non-personal supplier information5.Prior to exhibit, Non-personal in-exhibit and personal in-exhibitProject 3 Conference Organization and ArrangementTask 1 Conference Invitation Letter DesignPart 4 Topic:How to Design a Conference Invitation Letterl. F 2.T 3.F 4.T 5.FInvitation Letter to the ConferenceDear Sir or Madam,We sincerely invite you to attend the 2009 Autumn Trade Fair of our company held during August 1 l lh and 14lh August in Chengdu・ Il will be a great honor for us if you are coming・・ Detailed schedule is attached afterwards・ Please confirm your daily schedule and let us know.Many thanks and best wishesYour sincerely,MaryPublic manager of Sichuan BSam Textile Co., Ltd.How to Dress for a ConferenceSummaryKnowing how to dress for a conference is very important, because in business, appearance can make or break you. First, you'd better look through business magazines and notice the business style looks like・ Then check out what clothes you own and go shopping but stay on a budget. If you are female, please choose appropriate clothes・ While if you are male, please choose a suit. Finally you had better make sure the dress choices are matching or compliment each other.Task 2 Introduction of ConferencePart 4 Topic:How to Write a Conference Introduction1.F2.T3.T4.F5.FA Sample of Conference Introduction1・ It should include the conference topics, objectives, agenda and locality, the meeting outline, main content, characteristics and relevant projects under discussion as well as a list of persons attended the conference and the spokesman.2.Yes, it is. Because it will attract the participants to attend it, and let them know what lies aheadfor them and what they may get.3・ Its purpose is to let people know what the conference is about: to improve the communication of High and New Tech no logy and enhance the cooperation between inter national companies ・4.The conference objectives include: to apply the latest IT information from a broad range ofprofessional core functions, to serve as a forum to facilitate networking and cooperation among parties from around and to cite advances in the IT field.5.It includes: improving Electronic information technology, managing strategies in IT industry,communication skills in business, product promotion and sales, product research and develop and future regulation of IT industry.Stages of a business meetingl. F 2.F 3.F 4.T 5.FTask 3 Conference agendaPart 4 TopicHow to Structure a Conference AgendaComplete the following Student's file(P48)Task 4 Introducing Distinguished GuestsPart 4 TopicHow to Introduce a Guestl. F 2.T 3.T 4.F 5.FComplete the following Student's file(P52)Task 5 Conference ServicePart 4 TopicIntroduction of conference servicel.T 2.F 3.T 4.F 5.FProject 4 RecruitmentTask 1 Practicing Making ResumesPart 4 TopicHow a Company Fills a Job Vacancyl. F 2.F 3.T 4.T 5.FTask 2 InterviewPart 4 TopicHuman Resources Within Firmsl.T 2.F 3.F 4.F 5.FTask 3 Employee ContractsPart 4 TopicArbitrationl.T 2.T 3.T 4.F 5.TTask 4 Job Descriptions & TitlesPart 4 TopicMy Ideal Jobl. F 2.F 3.T 4.F 5.TTask 5 Job ResponsibilitiesPart 4 TopicA Grass-roots Legal Worker in a Company Whose Responsibilities Description of Workl.F 2.T 3.T 4.T 5.TProject 5 CompanyIntroductionTask 1 Describing the Organizational Structure of a CompanyPart 4 Topicl.T 2.T 3.T 4.F 5.FTask 2 Introducing the Functions of ProductsPart 4 TopicPSP Is Not Just For Teens1.It's for adults.2.Because PSP3000 is more than a gaming console・ It also ha the ability to stream video,access the internet, playback music and videos and store images・3.They buy PSP 3000 for their gaming and entertainment needs・4.PSP 3000 boasts features that you would need 2 or 3 other electronic devices to accomplish・5.Yes it is. Because it shows the basic functionalities of PSP3000 and also its strong points toattract the adults.Task 3 AdvertisementPart 4 Topic1.T2.F3.T4.F5.TTask 4 The Introduction of Technical Features of ProductsPart 4 Topic1 ・ Il is designed for the needs of Internet-savvy consumers.2.It has a large3.5" touch display and a full QWERTY keyboard, and an 'always open* windowto favorite social networking sites and Internet destinations.3.It introduces multiple sensors, memory, processing power and connection speeds.4.I like it very much, because it has attractive advantages that other cell phones don't have・5・ Nokia N97 will transform the way people connect to the Internet and to each other and the company hope it will well accepted by the market・Task 5 Presentation of a ProductPart 4 Topic1 ・ There are four points.1)When you make the presentation, you'd better look well organized.2)When you make the presentation, you'd better use natural gestures.3)When you make the presentation, yoiTd better u se eye contact.4)When you make the presentation, you^d better pay attention to your pronunciation andintonation.2・ The one who seems to know what he or she is doing.3・ No you don't need・4.It may make your words more forceful and help you know some response of your audience・5.Yes. Because inappropriate words can be false friends・Task 6 Expressions of Product PromotionPart 4 Topicl.T 2.F 3.T 4.T 5.FProject 6 International TradeTask 1 Establishing Business RelationsPart 4 Topic1.An importe匚2.To establish business relations.3・ The main content is about showing the wish to establish the business relationship with an exporte r.4.When you write this kind of letter, the following points should be included:1)Source of information;2)Self-introduction;3)Reference as to your firm's credit standing;4)Expectation.5.When you write a letter to reply the letter of establish business relations, the following pointsshould be included:1)Gratitude;2)Self-introduction and favourable response3)Showing interests4)Hope for quotation and replyTask 2 Credit InvestigationPart 4 TopicLetter for Credit Investigation1.The Chartered Bank2・ The writer wants the bank inform them some information of The Carters Trading Company's credit.3.They want the information as following: date of establishment and name of the president, lineof business, the net worth, the annual business volume, the credit rating and record ofpayment. And they want some opinion about the company from the bank・4.Yes, I think it's necessary.5.First, give background information about the customers situation you want to know.Second, request for information about the prospective customers credit standingThird, give an assurance the information will be treated confidential 参考信函：Credit InformationDear Sir,We have received a sudden bid from the American Trading Co.,Ltd,600 Mission Street, San Francisco,with which you are now doing business and the firm gives us your name as a reference・We shall appreciate it if you will inform us inform us of the following information about them.(1)How long have you been in business relations with the firm?(2)What credit limit have you placed on their account?(3)How promptly are terms met?(4)What amount is currently outstanding?Any information you may give us will be treated as strictly confidential and expenses concerned from this inquiry will be gladly paid by us upon receipt of your bill.We are awaiting your early reply.Very truly Yours,Report for Credit InvestigationDear sir,We are pleased to send you, in confidence, the credit information concerning TCL company in your letter of May 12,2011.The above company enjoys the fullest respect and unquestionable confidence in the business world. They are prompt and punctual in all their transactions, and we have no hesitation in giving them credit to an amount beyond the sum you mentioned. However, this is without obligation on our part.We hope this information may be of use to you.Yours sincerely,Task 3 Making Negotiation PlanPart 4 TopicDefining the Aims for Negotiations1.It means that the negotiators should know well their desired results according to their ownpractical conditions・2.To avoid manipulation by their counterparts.3・ There are three different aims to be decided: the best aim, the satisfactory aim and the acceptable aim.4.When you find you have no advantages in the world market, or you have met a skillfulnegotiator in the business activities, or you have to export or import some products, you have to face the reality 一- to accept the third aim.5.If the world market is beneficial to you, as a negotiator, you should seize every opportunity tofirmly obtain the best aim. When you find it difficult to get the best aim, as a negotiator, you had better make a good preparation to get the satisfactory aim. When you find you have no advantages in the world market, you have to accept the acceptable aim・Task 4 Skills of Concessions in Business Negotiation of PricePart 4 Topic1・ Two factors should be taken into consideration in pricing. One is the profitability of the transaction, and the other is market share of the products・2.The fluctuation of commodity price and exchange rates in international markets should betaken into consideration while calculating the costs.3・ Commission refers to the payment made to a broker for services rendered.4.Discount refers to the amount a price would be reduced.mission refers to the payment made to a broker for services rendered and Discount refersto the amount a price would be reduced・Task 5 Enquiry and ReplyPart 4 Topic1.Miss Ellen.2.She enquires about the illustrated catalogue and the latest price list together with any samples.3.They reply very friendly and politely and give all the information the counterpart want.4.Try to establish good business relationship and find certain commodity with high quality andgood price.5.About the enquiry letter:First, begin your letter with stating who you are and giving your status or position and tell how you found out about the individual or entity that you are writing to. Second, state what you are inquiring about clearly and what you would like the recipient of your letter to do. Make your inquiry as specific as possible. Third, you might want to briefly explain the purpose of your letter or what you hope to accomplish. Such an explanation may prompt the recipient of your letter to act more quickly. If appropriate, consider mentioning the letter recipient's qualifications for responding to your inquiry. Include the date by which you need the information, services, etc. that you are requesting, and indicate that you await the reader's response. At last you should thank the person for his/her time.About the reply to the enquiry letter:First, express your appreciation.Second, provide the information that the prospective client needs.Third, recommend other products.Forth, introduce yourself.Fifth, State your wish.Task 6 Offer, Counter-offer and AcceptancePart 4 Topic1・ They offer the counterpart 30 metric tons of polished rice at US$2,400 per metric ton and 20 metric tons of soybeans at US$2,800 per metric ton. And this offer is valid, subject to thereceipt of the counterpart reply before 10 June 2006・2.Because to accept the prices you quote would leave them with only a small profit on their salessince this is an area in which the principal demand is for articles in the medium price range・And Japanese quotation is 10% lower.3.The contents of counter-counter-offer letters often cover the following points:(1)Express thanks for the offer or the counter-offer;(2)Apologize for disagreement to certain term or terms;(3)State reasons for disagreement;(4)Put forward concrete suggestions or amendments to the former counter-offer;(5)Express hopes of an early reply.参考信函：Dear Sirs,Thank you for your letter of May 26. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders・ At present the best discount offered for a quantity you ordered is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.We shall appreciate your favorable reply.Yours sincerely,4.The letter of offer should include:(1)Express thanks for the enquiry;(2)Give the details of the price, discounts and payment terms;(3)Detail the contents included in the price (such as freight, insurance premiums);(4)Commit the time of shipment or delivery;(5)Give the validity of offer;(6)Express hopes of an early reply.5.The contents of counter-offer often cover the following points:(1)Express thanks for the offer;(2)Apologize for disagreement to certain term or terms;(3)State reasons for disagreement;(4)Put forward concrete suggestions or amendments to the former offer;(5)Express hopes of an early reply.Task 7 Order and AcknowledgementPart 4 TopicLetters of Order and Acknowledgementdies' Blouses・2.It means the symbol n written under a word in a list to show that you want to repeat that word.3.Yes, it is.4.1) The opening usually refers to some previous contact such as a quotation, a catalog, an offerand so on. Then show your intention to place an order.2)The second part usually conclude the following points: item names, item models; quantityof each item; quality information such as color, size weight, material or other special features;price for each item;3)The third part is about the payment and delivery;4)The fourth part is to provide your delivery address or a billing address together with yourphone numbe匚5)The closure is about the willingness to cooperate and to establish further business dealings ・5.The contents does the confirming the order includes:1)Express the gratitude for the order received2)Assure the counterpart that the goods they ordered will be delivered in compliance withtheir request. And introduce other products to the counterpart;3)Close the letter by expressing the willingness to establish further business relation.Task 8 Terms of PaymentPart 4 Topic1・ Because L/C is more favorable for the seller while, the D/A is more favorable for the buyer・2.The seller.3・ You should reconcile L/C contents and their application to assure that the L/C completely complies with the Contract and your requirements・4.The letters about terms of payment includes:1)Put forward the problem of terms of payment;2)Present the desired terms of payment and explain why this mode of payment preferred orwhy other terms of payment caif t be accepted・3)Close the letter by expressing the hope of early reply.5.You should pay attention to that the reasons given for the request of amendment should belogical favorable for your side and your tone in the letter should be polite・Task 9 Contract, Discount and Commission参考例文：Dear Sir,We have duly received your Sales Con tract No.5623 covering 50 tons walnutmeat we have booked with you. Enclosed please find the duplicate with our counter-signature・ Thanks to mutual efforts, we were able to bridge the price gap and put the deal through.The relative L/C has been established with the Bank of China,London, in your favour. It will reach you in due course・Regarding further quantities required, we hope you will see your way clear to make us an offer. As an indication, we are prepared to order 80 tons.Yours faithfully,1 ・ When sending a letter of Sales Contract, special attention should be paid to the price, terms ofpayment, specifications, quality, quantity, time of delivery, port of destination, etc.2・ The contents of the letter of sending a contract should include the following points:1)Be with a Sales Confirmation/Contract；2)Confirm the order (goods* name, order No., etc.)；3)Ask for counter-signature；4)Show any other specific notes (L/C, packing, insurance, etc.)；5)Show your expectation参考例文：Dear Sir,We have booked your Order No. 105 for 500 ABC Machines and are sending you herewith our Sales Contract No. ABC-103 in three originals. Please sign and return one copy to us for our file.Please open the relative L/C at an early date, so that we can arrange the shipment as soon as possible.We expect your early replay at your earliest convenience・Yours truly,Task 10 Packing and ShipmentPart 4 Topic1・ They will be packed in seaworthy containers. Each bicycle is enclosed in a corrugated cardboard pack, and 20 are banned together and wrapped in sheet plastic. A container holds 240 cycles; the whole cargo would therefore comprise 50 containers, each weighing 8 tons. 2.Because the direct liner between Shanghai and the port of destination is far and few and theseller has some difficulties in obtaining ocean freight space.3.Yes it is.4.The letter of packing includes the following points:1)Open the letter with the problem under discussion;2)Explain the packing and shipping arrangements in detail and reasons for this kind ofarrangements;3)Close the letter with the hope for cooperation or wishes for an early reply. 参考例文：Dear Sir,The 6000 Car Toys you ordered will be ready for dispatch by 15lh January. Since you require them for onward shipment to Bahrain, Kuwait, we are arranging for them to be packed in the following way:1)The toys will be packed in window packing padded with foam plastic for inner packing sothat the products can be seen directly・2)The cartons will be outer packing, 20 pieces to a carton lined with polythene sheet,reinforced with plastic straps to protect the goods from possible damage in transit.3)The toys with cartons will be carried in containers, which will greatly reduce the changeof damage caused by rough handling・Please let us have your delivery instruction.Yours sincerely, 5・ The letter of shipment includes the following points:1)Open the letter with the problem under discussion;2)Explain the shipping arrangements in detail and reasons for this kind of arrangements; Close the letter with the hope for cooperation or wishes for an early reply.Task 11 Insurance1.CIF insurance for double offset ring spanners against all risks.2.The People's Insurance Company of China.3.He would pay extra cost・4.You should know the steps of writing it:1)Stating that you have received their letter2)Giving your reply of agreeing or refusing and your reasons3)Stating the goods will be sent soon, etc;5.To discuss the insurance the buyer needs and the payment of it to avoid the loss or damage ofgoods during the shipment.Task 12 Agency and InspectionTask 13 Claims and Arbitration1.They made investigation, apologized for their errors, and then arranged for the correct goods tobe dispatched to the counterpart at once.2.The writer claims for short delivered quantity GB £ 180, and the expense of survey.3.Claim is sometimes unavoidable in a transaction. It should be handled with the principle of "onthe first ground , to our advantage and with restraint"Arbitration is a means of settling disputes between the two parties through the medium of a third party, whose decision on the dispute is final and binding.4.You should begin by regretting the need to complain or claim, give a detailed and cleardescription of the problems, then ask for an explanation and suggest how the matter should be settled.5.First, you'd better inform the counteipart the short delivery of goods they shipped to you.Second, you，d better make clear what your claim is;Third, yoird better request a replacement, repair, refund or compensation.参考例文：Dear Sir,With reference to the newly arrived shipment of ABC sands under the contract No.521, we regret to state that we have found upon inspection that nearly 15% sands have been lost.On further examination, we found these PE bags were unsealed・ And I seems that these bags were not treated with enough heat in the process of packing.And we have to repack the sands before we deliver to our customers, the charge of which, together with the loss of sands amounted to US$350.Yours truly,Project 7 BankingPart 4 Topicl.F 2.F 3.F 4.F 5.FProject 8 Business Report Part 4 Topicl.F 2.F 3.F 4.F 5. F。

Ticket Reservation1【单选题】What class of ticket would you like，______ class or business class? 那你需要定什么舱位的机票（经济舱还是商务舱）？A•A、economy•B、economic•C、economical•D、economics2【多选题】以下术语中英翻译中正确的是？ACD •A、One-way ticket 单程机票•B、Single ticket 单人机票Round-trip ticket 返程机票•D、Return ticket 回程机票3【多选题】What information should we offer when we reserve an air ticket?ABC •A、Personal name•B、Leaving dateDestination•D、Seat number4【多选题】Lee is going to reserve an air ticket to Paris. But he is not sure about t he return date. So what kind of ticket would you suggest him to book?BC•A、Return ticket•B、One-way ticket•C、Open ticket•D、Round-trip ticket5【多选题】“请问您想什么时候出发呢？”以下英文表达正确的是？ABCD •A、When would you like to leave?When will you depart?•C、What time would you like to take the plane?•D、When do you plan to go?6【多选题】How could we pay the ticket fare? BCD •A、By L/C.By cash.•C、By credit card.•D、Pay online.7【多选题】“如果您现在预订，可以享受八折优惠。