餐厅服务英语接待客人精编版
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餐厅接待流程英语对话Restaurant Reception Process: An English Dialogue.Scene: A restaurant, evening time. The doors open, and a customer walks in. The waiter, John, is standing nearby, ready to greet the customer.John: Good evening, sir! Welcome to our restaurant. How may I assist you?Customer: Evening, John. I'm here for dinner. Do you have any specials tonight?John: Yes, sir. We do. Tonight's special is our grilled salmon with a lemon butter sauce, served with seasonal vegetables and mashed potatoes. It's quite popular.Customer: That sounds delicious. I'll have that. Do you have any recommendations for drinks?John: Absolutely, sir. Our house red wine pairs perfectly with the salmon. Or, if you prefer something non-alcoholic, we have a variety of fresh juices and mocktails.Customer: I'll have the red wine, please. And could you recommend a good dessert?John: Of course, sir. Our chocolate lava cake is a customer favorite. It's served warm with a scoop of vanilla ice cream.Customer: That sounds perfect. I'll have that for dessert. Now, where would you recommend sitting?John: We have a variety of seating options, sir. If you prefer a quiet corner, we have tables in our cozy lounge area. Or, if you like to be part of the buzz, you can sit at one of our tables in the main dining area.Customer: I'll take a table in the main area. It's my first time here, and I'd like to experience the atmosphere.John: Excellent choice, sir. I'll lead you to your table. Can I get you anything else while you wait for your meal? Perhaps some bread and butter or an appetizer?Customer: Bread and butter would be great, thank you.John: Absolutely, sir. I'll bring that right away. While you're waiting, can I interest you in our happy hour specials? We have half-price on selected drinks until 8 pm.Customer: That's quite tempting. I'll have another red wine.John: Wonderful, sir. I'll bring that over shortly. In the meantime, please feel free to browse our menu. Your waiter will be with you shortly to take your order.Customer: Thank you, John. You're very attentive.John: It's my pleasure, sir. We strive to provide excellent service at our restaurant. Enjoy your evening![Later, the waiter approaches the table]Waiter: Good evening, sir. Are you ready to order?Customer: Yes, I'll have the grilled salmon with lemon butter sauce, seasonal vegetables, and mashed potatoes. And, of course, the red wine.Waiter: Thank you, sir. Would you like to order astarter or an appetizer?Customer: No, I think I'll just start with the breadand butter that John brought earlier.Waiter: Very well, sir. Your order will be prepared to perfection. Would you like to order your dessert now orwait until your meal is finished?Customer: I'll wait until my meal is finished. But, could you remind me about the chocolate lava cake?Waiter: Absolutely, sir. I'll make sure to bring thatto your attention when the time comes. Is there anything else you need at the moment?Customer: No, that's all for now. Thank you.Waiter: You're welcome, sir. I'll bring your meal right away. Enjoy your dinner![Later, after the customer has finished his meal]Waiter: How was your meal, sir? I hope everything was to your satisfaction.Customer: It was delicious, thank you. The salmon was cooked perfectly, and the wine was excellent.Waiter: I'm glad to hear that, sir. Now, would you like to order your dessert? We have the chocolate lava cake ready.Customer: Yes, please. That sounds perfect.Waiter: Excellent choice, sir. I'll bring that right over. Would you like any coffee or tea with your dessert?Customer: Coffee, please.Waiter: Certainly, sir. I'll bring both the dessert and the coffee. Would you like to order anything else or isthat all for tonight?Customer: That's all for tonight, thank you. I had a wonderful meal.Waiter: Thank you for dining with us, sir. We hope to see you again soon. Have a great evening!Customer: You too, John. Goodnight!John: Goodnight, sir! Enjoy the rest of your evening.。
餐厅服务员和顾客的英语对话范文Restaurant Server and Customer Dialogue.Server: Good evening, welcome to our restaurant. How may I assist you?Customer: Good evening. I'm looking for a quiet tablefor two, please.Server: Of course, sir. Would you prefer a table inside or outside?Customer: Inside, please. It's a bit chilly out.Server: Absolutely, I'll show you to a table. Follow me, please.[They walk to a table in a cosy corner of the restaurant.]Server: Here we are, sir. Is this table satisfactory?Customer: Yes, this is perfect. Thank you.Server: You're welcome. Can I get you anything to drink while you decide on your meal?Customer: Yes, I'll have a glass of white wine, please.Server: Certainly, sir. Would you like to see our wine list?Customer: No, thank you. Just a glass of Chardonnay, please.Server: Very well. I'll bring that right over. In the meantime, can I interest you in our specials for tonight?Customer: Please do.Server: We have a wonderful salmon dish with a lemon butter sauce, and a prime ribeye steak served with a redwine reduction. Both are very popular.Customer: The salmon sounds delicious. I'll have that, please.Server: Excellent choice, sir. How would you like to have your salmon cooked?Customer: I prefer it grilled, please.Server: Noted. Would you like to add a side dish? We have options like garlic mashed potatoes, grilled asparagus, or a quinoa salad.Customer: I'll have the grilled asparagus, please.Server: Very well. Would you like to see our dessert menu now or wait until after your meal?Customer: I'll wait, thank you.Server: Of course. Your wine will arrive shortly. Isthere anything else you need at the moment?Customer: No, that's all for now. Thank you.Server: You're welcome, sir. I'll be nearby if you need anything. Enjoy your evening.[The server leaves to fetch the wine and prepare the order.][A few minutes later, the server returns with the wine.]Server: Here is your Chardonnay, sir. Can I pour you a glass?Customer: Yes, please. Thank you.Server: You're welcome. I'll place your order in the kitchen right away. It should take about 20 minutes. Isthat acceptable?Customer: That's perfect. Thank you.Server: While you're waiting, feel free to enjoy your wine and browse through our menus. If you need anything else, don't hesitate to ask.Customer: Thank you, I will.[The server leaves, and the customer settles in to enjoy his wine and the atmosphere of the restaurant.][A short while later, the server returns with the customer's salmon dish and grilled asparagus.]Server: Here is your grilled salmon, sir, served with a lemon butter sauce and your grilled asparagus on the side. Enjoy.Customer: Thank you, it looks delicious.Server: I'm glad to hear that. Please let me know if you need anything else while you're dining.Customer: I will, thank you.[The server leaves, and the customer begins to eat.][After a few minutes of enjoying his meal, the customer calls the server.]Customer: Excuse me, could I please have another glass of the Chardonnay?Server: Absolutely, sir. I'll bring that right over.[The server brings another glass of wine and checks on the customer's satisfaction.]Server: How is everything, sir? Is everything to your liking?Customer: Yes, it's all wonderful. The salmon is cooked perfectly, and the asparagus is fresh and delicious.Server: I'm glad to hear that, sir. It's my pleasure toserve you. Would you like to order a dessert now?Customer: Yes, I think I'll have the chocolate mousse, please.Server: A excellent choice, our chocolate mousse is a customer favorite. I'll place that order for you.Customer: Thank you.[The server leaves to place the dessert order.][A few minutes later, the server returns with the chocolate mousse.]Server: Here is your chocolate mousse, sir. I hope you enjoy it as much as our other dishes.Customer: It looks beautiful. Thank you.Server: You're welcome, sir. If there's anything else you need, please don't hesitate to ask.Customer: I will. Thank you for your service.Server: It's my pleasure, sir. I hope you've enjoyed your meal.Customer: I have, indeed. It was delicious.Server: I'm glad to hear that. Would you like me to bring the bill?Customer: Yes, please.[The server brings the bill and waits while the customer pays.]Server: Thank you, sir. Here is your receipt. Would you like me to assist you with anything else?Customer: No, that's all. Thank you for a wonderful meal.Server: You're welcome, sir. We hope to see you again soon. Have a great evening.Customer: Thank you, you too. Goodnight.Server: Goodnight, sir. Take care.[The customer leaves the restaurant, and the server tidies up the table before greeting the next customer.]。
寻问餐厅到国外游玩,品尝当地美食是行程重头戏之一,然而,身为异乡人,自然无法知道每家餐厅口碑如何。
此时,不妨向饭店中的服务人员询问,说出自己的喜好及需求,请对方做最佳建议。
是否可介绍一家附近口碑不错的餐厅?Could you recommend a nice restaurant near here?我想去一家价位合理的餐厅。
I want a restaurant with reasonable prices.我想去一家不会吵杂的餐厅。
I'd like a quiet restaurant.我想去一家气氛欢乐、活泼的餐厅。
I'd like a restaurant with cheerful atmosphere.是否可建议这一类的餐厅?Could you recommend that ki(转载自中国教育文摘,请保留此标记。
)nd of restaurant?此地餐厅多集中在那一区?Where is the main area for restaurants?这附近是否有中国餐厅?Is there a Chinese restaurant around here?这附近是否有价位不贵的餐厅?Are there any inexpensive restaurants near here?你知道现在那里还有餐厅是营业的吗?Do you know of any restaurants open now?我想尝试一下当地食物。
I'd like to have some local food.最近的意大利餐厅在那里?Where is the nearest Italian restaurant?您能在英式餐厅点菜吗?那一定会让你的朋友佩服的。
你能说出appetizer和aperitif的区别吗?你知道怎样用英语要帐单吗?不愉快的用餐经历会让食物的味道都变味,那就让我们学一些有用的短语,帮你从开胃菜到甜点一道道全部学过。
餐厅接待流程话术模板(中英文版)英文文档内容:Restaurant Reception Flow Chat Template1.Greeting: "Good [morning/afternoon/evening], welcome to [restaurant name]! How may I assist you today?"2.Party Size: "How many people are in your party?"3.Wait Time: "Our current wait time is [X] minutes.Would you like to wait or would you prefer a table near the window/bar?"4.Reservation: "Do you have a reservation?"- If yes: "Your table is ready.Follow me, please."- If no: "I"ll check if we have any available tables.Please wait a moment."5.Seating: "Please follow me to your table.Can I take your drink orders now, or would you like to look at the menu first?"6.Menu Explanation: "Here is our menu.If you have any questions or need recommendations, feel free to ask."7.Drink Orders: "What would you like to drink?"8.Food Orders: "Are you ready to order, or do you need a few more minutes?"9.Special Requests: "Is there anything special we can assist you with, such as dietary restrictions or过敏?"10.Payment: "Your total is [X].Would you like to pay by cash, credit card, or another payment method?"11.Farewell: "Thank you for choosing [restaurant name]! We hope you enjoy your meal.Please come back soon!"中文文档内容:餐厅接待流程话术模板1.问候:“早上好/下午好/晚上好,欢迎来到[餐厅名称]!我能为您提供什么帮助?”2.人数:“您的团体有多少人?”3.等待时间:“我们当前的等待时间是[X]分钟。
餐饮服务:为了方便掌握学习情境内容,我们通过五个情境来学习Model 1:Table Reservation 用餐预订服务Model 2:Receiving the Guest in the Restaurant 接待客人用餐Model 3:Taking orders 点菜Model 4Serving Dishes 上菜Model 5Pay the bill 付账Model 1:Table Reservation 用餐预订服务技能要点*1. When the guests ask you to reserve(为什么而保留)for him , you must pay more attention (注意要做某事) to ask him to the table or private room.当客人要求你为他订餐时,要注意询问他是要订餐台还是要包间。
*2。
Ask the guest about the information of the table reservation:从客人那里获得下列用餐信息:The number of the person就餐人数Table in the lobby or a private room 大堂的餐台还是包间The demands for the table or the private room 对餐台还是包间的要求,如靠窗吸烟等需求The time of arrival 宾客到达的时间Under whose name the reservation is made and contact telephone number or the room number.订餐者姓名联系电话号码或房号。
*3。
Confirm。
确认.*4. Express your expectation to the guests。
表达对客人的期盼.餐厅常用口语*1. 查看座位Just a moment,please。
英语餐厅接待模板作文英文回答:Restaurant Hostess Script for Greeting and Seating Guests。
Greeting Guests。
Smile and make eye contact.Greet guests warmly: "Welcome to [Restaurant Name], how may I assist you?"Inquire about their reservation (if applicable): "Do you have a reservation under the name [Guest Name]?"If they don't have a reservation: "We have a few tables available. Would you like to be seated?"Seating Guests。
Escort guests to their table.Position chairs for them.Place menus and any other items on the table.Say: "Your server will be with you shortly. Enjoy your meal."Additional Phrases。
If the wait time is long: "There will be a short wait for a table. Would you like to wait?"If a table is not available: "I'm sorry, we are fully booked at the moment."If a guest has a special request: "We will do our best to accommodate your request."If the guest needs assistance: "Please let me know ifyou need anything."Sample Dialogue。
餐饮接待服务流程英语Catering Reception Service Process.1. Introduction.The catering reception service process is an essential component of any restaurant or hotel's operations. It involves a series of steps designed to ensure that guests receive prompt, professional, and courteous service from the moment they arrive until they depart. This process aims to create a positive dining experience for customers, ensuring they feel welcome, comfortable, and satisfied with their meal.2. Greeting the Guest.The first step in the catering reception service process is greeting the guest. This should be done with a warm smile and a friendly welcome. The staff member greeting the guest should introduce themselves and theirrole, such as "Good evening, welcome to our restaurant. I'm the maître d', and I'll be assisting you tonight."3. Understanding Guest Needs.Once the guest has been greeted, it's important to understand their needs. This involves asking questions such as "How may I assist you?" or "Are you looking for a specific table or would you prefer a recommendation?" The staff member should also inquire about any dietary restrictions or preferences the guest may have.4. Table Reservation and Allocation.If the guest has made a reservation, the staff member should confirm their details and lead them to their reserved table. If the restaurant is fully booked or there are no available tables, the staff member should apologize and offer alternatives such as waiting in a comfortable lounge area or booking a table for a later time.5. Presentation of the Menu.Once the guest is seated, the staff member should present the menu and explain any special features or promotions. They should also offer to recommend dishes based on the guest's preferences and dietary restrictions.6. Order Taking.Taking orders is a crucial part of the catering reception service process. The staff member should take the time to listen carefully to the guest's order, double-checking any details to ensure accuracy. They should also confirm the order with the guest before proceeding.7. Beverage Service.While the order is being prepared, the staff member should offer beverages to the guest. They should explain the available options and make sure to bring the selected beverage to the table promptly.8. Food Delivery and Presentation.Once the food is ready, it should be delivered to the table in a timely manner. The staff member should present the dish to the guest, explaining any special features or ingredients. They should also ensure that the guest's dining experience is enjoyable by checking on themregularly during the meal.9. Handling Requests and Complaints.If the guest has any requests or complaints duringtheir meal, the staff member should handle them promptly and professionally. They should apologize for any inconvenience and offer solutions or alternatives to ensure the guest's satisfaction.10. Billing and Payment.Once the guest has finished their meal, the staff member should present the bill, explaining any additional charges or promotions. They should also offer to split the bill if the guest is dining with multiple parties. Thestaff member should ensure that the payment process is smooth and secure, offering multiple payment options if possible.11. Farewell and Thank You.Finally, the catering reception service process concludes with a farewell and thank you from the staff member. They should thank the guest for dining at their restaurant and invite them to return in the future. The staff member should also ensure that the guest leaves with a positive impression of the restaurant and its services.Conclusion.The catering reception service process is crucial to creating a positive dining experience for guests. By following this process, restaurants and hotels can ensure that their guests receive prompt, professional, and courteous service from start to finish. By understanding guest needs, taking accurate orders, delivering food promptly, and handling requests and complaints effectively,restaurants can create loyal customers who will return in the future.。
餐饮服务英语一.基本用语1. Good morning (afternoon, evening), sir (madam).早上(下午、晚上)好,先生(夫人)。
2. How do you do? Glad to meet you.您好!(初次见面)很高兴见到您。
3. How are you? Fine, Thanks. And you?您好吗?很好,谢谢。
您好吗?4. Welcome to our hotel (restaurant, shop).欢迎到我们宾馆(餐厅、商店)来。
5. Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
(客人刚入店时)希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
(客人离店时)7. Have a good time! 祝您过得愉快!二.电话用语:8. **Hotel, front desk. Can I help you? 9. Sorry, I’ve dialed the wrong number.**饭店,前厅。
您找谁?对不起,我拨错号了。
10. May I speak to your front office manager? 11. Sorry, he is not in at the moment.能和你们前台经理说话吗?对不起,他现在不在。
12. Would you like to leave a message?您要留口信吗?13. Pardon. I beg your pardon.对不起,请再说一遍,好吗?对不起,请再说一遍,好吗?三.祝贺语:14. Congratulations! 15. Happy birthday! 16. Happy New Y ear!祝贺您!生日快乐!新年快乐!17. Merry Christmas! 18. Have a nice holiday! 19. Wish you every success!圣诞快乐!假日快乐!祝您成功!四.答谢和答应语:20. Thank you (very much). 21. Thank you for your advice (information, help)谢谢您(非常感谢)。
餐饮接待服务流程英语Restaurant Service Procedure.Pre-Service.Set up the dining room: Arrange tables and chairs, set linens, place utensils, glasses, and plates.Prepare side work: Cut bread, make salads, prepare sauces and garnishes.Greet guests: Welcome guests warmly and escort them to their table.Present menus: Explain the menu and make recommendations if requested.Take orders: Listen attentively to guests' orders, clarify any questions, and input orders into the system.During Service.Serve appetizers: Bring appetizers to the table and describe dishes if necessary.Serve entrées: Present entrées with flair, describing dishes and any accompaniments.Check on guests: Regularly inquire about guests' satisfaction, refill beverages, and address any requests.Serve desserts: Offer dessert options and make recommendations if desired.Process payment: Present the bill, take payment, and handle any queries or issues.Post-Service.Clear the table: Remove plates, glasses, and utensils.Reset the table: Prepare the table for the next guestsby replacing linens, utensils, and glasses.Clean the dining room: Sweep or vacuum the floor, wipe down tables and chairs.Say goodbye to guests: Thank guests for their patronage and bid them farewell.Additional Tips for Excellence.Be professional: Maintain a friendly and courteous demeanor throughout the service.Be knowledgeable: Familiarize yourself with the menu and specials.Be attentive: Pay attention to guests' needs and anticipate their requests.Be efficient: Deliver food and drinks promptly without compromising quality.Be friendly: Engage with guests in appropriate ways to build rapport.Be flexible: Adapt to unexpected situations and handle complaints gracefully.Work as a team: Cooperate effectively with other staff members to ensure a seamless service.Respect dietary restrictions: Be aware of guests' food allergies and preferences.Handle feedback professionally: Address positive and negative feedback respectfully and use it to improve the service.Continuously improve: Regularly evaluate your performance and seek ways to enhance the guest experience.Specialized Service Types.Buffet Service:Prepare buffet: Set up the buffet area with dishes, utensils, and condiments.Greet guests: Welcome guests and explain the buffet layout.Monitor the buffet: Ensure dishes are replenished and the area is clean and presentable.Assist guests: Help guests navigate the buffet and assist with any dietary requests.Room Service:Take orders: Answer phone calls or visit guest rooms to take room service orders.Prepare trays: Assemble trays with ordered items, utensils, condiments, and napkins.Deliver trays: Knock on the guest's door, announceyourself, and deliver the tray to the guest.Clear trays: Collect trays once the guest has finished dining.Banquet Service:Plan and coordinate: Collaborate with the event planner to determine table layout, menu, and staffing.Set up the venue: Arrange tables, chairs, decorations, and equipment according to plan.Serve guests: Provide food and beverage service throughout the event.Clean up: Clear and clean the venue after the event.Etiquette for Service.Dress appropriately: Wear a clean uniform and maintain a professional appearance.Maintain personal hygiene: Ensure you are well-groomed and have good dental hygiene.Be respectful: Treat guests with courtesy and respect, regardless of their background or behavior.Avoid interruptions: Respect guests' privacy and avoid interrupting conversations or table settings.Handle complaints discreetly: If a guest expresses dissatisfaction, address it promptly and discreetly without creating a scene.Offer genuine hospitality: Make guests feel welcome and appreciated throughout their dining experience.。
饭店服务员英语服务用语在餐厅工作的服务员是饭店的重要一环,他们需要使用流利的英语与顾客进行沟通,提供专业的餐饮服务。
下面是一些常用的英语服务用语,供服务员参考:1.迎接顾客–Welcome to our restaurant! 欢迎光临我们的饭店!–How many in your party? 请问您几位?–Would you like a table by the window? 您想要靠窗的座位吗?2.菜单点餐–Have you decided what you’d like to order? 您已经决定好想要点什么了吗?–Can I take your order now? 我现在可以帮您点餐吗?–Would you like any appetizers or drinks to start? 您想要先来点前菜或饮料吗?3.上菜和确认–Here is your dish. Enjoy your meal! 这是您的菜,请慢用!–Is everything to your satisfaction? 请问这道菜合您的口味吗?–Can I get you anything else? 您还需要其他什么吗?4.结账–Are you ready for the bill? 您准备好付账了吗?–How would you like to pay? 您想要如何支付?–Thank you for dining with us. 感谢您光顾!5.客户反馈–Did you enjoy your meal? 您的用餐体验如何?–Is there anything we can improve upon? 有什么地方需要改进的吗?–Your feedback is valuable to us. 感谢您的反馈。
以上是一些在饭店工作时常用的英语服务用语,服务员需要灵活运用这些用语,提供优质的服务,让顾客感到满意。
餐饮迎客服务流程英文情景对话Host: Welcome to our restaurant! How many are in your party today?Customer: Just two of us.Host: Great, right this way. Here are your menus. Your server will be with you shortly to take your order.(Customer looks over the menu and decides what to order) Server: Hello, my name is John and I'll be taking care of you today. Are you ready to order?Customer: Yes, I would like the grilled salmon with asparagus, please.Server: Excellent choice. And for you, sir?Customer: I'll have the sirloin steak, medium rare.Server: Great. Would you like anything to drink with your meal?Customer: I'll have a glass of red wine, please.Server: And for you, ma'am?Customer: I'll just have a glass of water, thank you.Server: I'll be right back with your drinks.Server: Here are your drinks. Your meals will be out shortly. Is there anything else I can get for you in the meantime?Customer: No, we're all set for now. Thank you.Server: (returns with the food) Here is your grilled salmon and asparagus, and the sirloin steak for you, sir. Is there anything else I can get for you?Customer: Everything looks great, thank you.Server: How was everything with your meal?Customer: Everything was delicious, thank you.Server: Great! Can I interest you in any dessert today?Customer: Yes, I think we'll have the chocolate lava cake to share.Server: Excellent choice. I'll be right back with that.Server: Here is your chocolate lava cake. I hope you enjoy!Customer: Everything looks wonderful. Thank you for the great service.Server: It was a pleasure serving you. Please come back and visit us again soon.Customer: We will, thank you.Host: Thank you for dining with us today. Have a great evening!Customer: You too. Goodbye.。
餐厅招待客人英语情景对话范文大全英文回答:Waiter/Waitress: Welcome to our restaurant! May I take your order?Customer: Yes, I'd like to start with the soup of the day.Waiter/Waitress: And for your main course?Customer: I'll have the grilled salmon with roasted vegetables.Waiter/Waitress: Any sides with that?Customer: Yes, I'll take the mashed potatoes and the green beans.Waiter/Waitress: Would you like a drink?Customer: I'll have a glass of water, please.Waiter/Waitress: Coming right up!Customer: Thank you.Waiter/Waitress: Is everything okay with your meal?Customer: Yes, everything is delicious!Waiter/Waitress: I'm glad to hear that. Would you like anything else?Customer: No, thank you. I'm all set.Waiter/Waitress: Enjoy your meal!Customer: Thank you, you too.Waiter/Waitress: Can I get you a doggy bag for the leftovers?Customer: Yes, please.Waiter/Waitress: Here you go.Customer: Thank you.Waiter/Waitress: Have a good evening! Customer: You too!中文回答:服务员,欢迎光临!请问需要点餐吗?顾客,是的,我想先来一份今天的汤。
餐厅点餐服务英语口语01客人赶时间Hurry Up!Coffee Service During The MealCustomer: Do you have a vacant seat?顾客:你们有空位置吗?Waiter: Yes, this way, please.服务员:是的,请走这边。
W: Is this table all right?这张桌子可以吗?C: Good. Thank you.很好,谢谢你。
C: Menu, please.请拿菜单来。
W: Right away, sir.先生,我马上就拿。
W: What would you like, sir?先生,你要吃什么呢?C: I don't have much time. What can you serve fast? 我没有太多时间,什么食物能上的快一些?W: Well, how about curry and rice?哦,来咖哩饭怎样?C: Anything else?还有别的吗?W: Spaghetti meat sauce and pilaf.意大利肉酱面和肉饭。
C: I'll take pilaf. What kind of pilaf do you have?我就要肉饭,你们有什么肉饭呢?W: We serve chicken and shrimp.我们有鸡肉饭和虾仁饭。
C: Shrimp pilaf, please. And also coffee, please.请来虾仁饭,还要一杯咖啡。
W: Very well, sir. Would you like coffee with your meal?很好,先生,你的咖啡和餐食一齐来吗?C: Yes, with my meal, please.是的,请随餐食送来。
W: Coffee, sir. Would you like some cream(in your coffee)? 先生,咖啡来了,你的咖啡要加点奶油吗?C: Yes, please.是的,请。
接待外宾服务常用英语第一篇:接待外宾服务常用英语收集了绝大部分常用接待语境,前部分英文介绍和各种接待用语,后部分中文介绍如何接待外宾的到来,欢迎广大英文工作者采纳!接待服务常用英语一、欢迎和问候语:1、Good morning(afternoon, evening), sir(madam)早上(下午、晚上)好,先生(夫人)。
2、How do you do?您好!(初次见面)Glad to meet you.很高兴见到您。
3、How are you?您好吗? Fine, Thanks.And you ?很好,谢谢。
您好吗?4、Welcome to our hotel(restaurant , shop).欢迎到我们宾馆(餐厅、商店)来。
5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。
(客人刚入店时)I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
(客人离店时)7、Have a good time!祝您过得愉快!二、电话用语:8、hotel , front desk.Can I help you?**饭店,前厅。
您找谁?9、Sorry, I've dialed the wrong number.对不起,我拨错号了。
10、May I speak to your general manager?能和你们总经理说话吗? Speaking.我就是。
11、Sorry, he is not in at the moment.对不起,他现在不在。
常用餐饮服务英语99句1.Welcome to our hotel. 欢迎到我们的酒店来!2.Good night. 晚安(晚间告别用)3.have a good rest. 祝您休息好!4.See you later (tomorrow). 以后(明天)见!5.Hope to see you again soon. 希望不久再见到您!6.Have a good time. 祝您过得愉快!7.We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快!8.Plea se don’t leave anything behind.请不要遗忘你的东西。
9.Watch your step! 请走好!10.We wish you a pleasant journey. 祝您旅途愉快!11.Have a nice trip! 一路平安!12.All the best! 万事如意。
13.Take care! 多保重!14.Good luck! 祝您好运!15.Thank you for coming. 谢谢您的光临。
16.I’m very grateful to you. 非常感谢您。
17.It’s very kind of you. 谢谢,您真客气。
18.You are (most) welcome. 不用谢,不用客气。
19.Not at all. 不用谢。
20.My pleasure.(or with pleasure) 很高兴能为您服务。
21.Glad to be of service. 很高兴为您服务。
22.At your service .乐意为您效劳。
23.I’m sorry. 很抱歉。
24.Excuse me. 对不起。
25.I’m terribly sorry. It’s my fault.非常抱歉,那是我的过错。
26.I’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。
餐厅服务员和顾客的英语对话范文Customer: Excuse me, could you please recommend a good dish for a vegetarian?Waiter: Sure, we have a delicious vegetarian lasagna with a variety of vegetables and homemade cheese. Would you like to try that?Customer: That sounds great. Also, could you bring me a glass of lemonade?Waiter: Absolutely. Would you prefer still or sparkling lemonade?Customer: Still, please. And could we order a salad to start? The garden salad with vinaigrette dressing.Waiter: Excellent choice. Would you like to add any protein to your salad, like tofu or grilled chicken?Customer: No, just the vegetables will be fine.Waiter: Alright. Would you like to see our dessert menu while you're deciding on the main course?Customer: No, thank you. We'll decide later. Could you also bring some napkins?Waiter: Of course, I'll make sure to bring everything you've requested right away. Is there anything else I can assist you with?Customer: No, that's all. Thank you for the recommendations.Waiter: You're welcome. Enjoy your meal. I'll be back shortly with your order.。
餐饮服务中迎客流程英语对话Hostess: Good evening, welcome to our restaurant. How many are in your party?Guest: There are four of us.Hostess: Great, right this way please.Guest: Thank you.Hostess: Here are your menus. Your server will be right with you. Enjoy your meal.Server: Good evening, welcome to our restaurant. Can I start you off with something to drink?Guest: Yes, I'll have a glass of your house red wine, please.Server: And for you?Guest 2: I'll have a glass of water, please.Server: Of course. I'll be right back with your drinks.Guest: Thank you.Server: Here are your drinks. Are you ready to order or do you need a few more minutes with the menu?Guest 3: We're ready to order.Server: Wonderful. What can I get for you this evening?Guest 4: I'll have the grilled salmon, please.Server: How would you like that prepared?Guest 4: Medium rare, please.Server: And for you?Guest: I'll have the steak, medium well.Server: Excellent choice. And for the two of you?Guest 2: I'll have the chicken Alfredo.Guest 3: I'd like the vegetarian stir-fry.Server: Got it. I'll get that in for you right away.Hostess: How was everything tonight?Guest: Absolutely delicious, thank you.Hostess: I'm so glad to hear that. Are you interested in dessert or just the check?Guest: We'll take a look at the dessert menu. Thank you.Hostess: Of course. Take your time.Server: Here are your desserts. Can I get you anything else?Guest 2: Just the check, please.Server: I'll be right back with that.Guest: Thank you for a lovely meal.Server: It was my pleasure. Have a great evening. Goodbye.。
餐厅服务英语接待客人公司内部编号:(GOOD-TMMT-MMUT-UUPTY-UUYY-DTTI-
Receiving the Diners 接待客人
Unit 2 Receiving the Diners 接待客人
Conversation
A. Seating an individual diner
Hostess: Good afternoon, madam. Have you got a reservation?
Gueset: Yes, for 12:30.The name is Bush.
H: Yes, you’re welcome, Miss Bush.Could you follow we,pleaseHow about the table near the window
G: Oh, it’s quite good.It has a good view of the city.
H: Yes, take your seat, please.I’ll bring a menu for you right away.
B.Seating group guests
Waitress: Good evening, ladies and gentlemen.Welcome to our restaurant.Are you the members of the same group?
Guest: Yes, we are.We have a reservation in your restaurant.
W:Yes, your tables are over there.Would you please come this way?
G: Thank you.
G: I think so.
W: Please take your seats.Please sit at the same table for each meal.Just a moment, please. We’ll bring your food and drinks right away.
G: Miss, can I have Maotai?
W: Yes, but I’m afraid you’d have to pay extra for it.
G: Yes, I will. By the way, I want to try some famous dishes from your city. Can I ask for some?
W: Yes, CERTAINLY. Since you are group guests, we’ve arranged a set menu for you. If you want to have extra food, you should also pay extra for it.
G: Oh, I see. I’d be glad to do that.
W: Just a moment, please. Here is the menu. You can choose what you like from the menu. I’ll come around to take your orders a moment later.
G: Thanks a lot.
C. Seating the guests without a reservation
Waiter: Good evening, sir.
Guest: Gee! So busy here. Could you arrange us a table for two, please?
W: Do you have a reservation?
G: No, we don’t.
W: Well, I’m sorry, but I don’t think I can do much to help you for the moment. We’re filled up right now.
G: But we are leaving this city tomorrow morning. We’re told the food served here is tasty and delicious. you won’t have us leaving the city with a pity, will you?
W: Well, certainly not. But do you mind waiting?
G: We’d rather wait.
W: All right. Would you please wait in the sitting room or in the bar to have some drink I’ll inform you as soon as there’s a table free.
G: That’s very kind of you to do so.
Useful Expressions
1. Have you made a reservation with us 请问您在我们这儿有预订吗
2. How many are you A table for four 请问几位一张4人的餐位吗
3. Would you like to sit by the window 请问您是否喜欢坐在靠窗口的位子
4. I’m afraid we don’t have a no-smoking section. 对不起,我们这儿没有无烟区。
5. I’m sorry, sir. We are fully booked at the moment. Would you mind coming back at 9:00p.m. 对不起,先生。
我们现在已经满了。
您是否晚上9点再来
6. Your dining coupons only include soft drinks. I’m afraid you have to pay extra for it. 你的餐券只包括软饮料,我想如果你要这个的话得额外付费。
7. May I suggest that you wait in the bar 我建议您去酒吧等候,好吗
8. I’m sorry, sir. The table has been reserved. There is a sign on it. 对不起,先生。
这张桌子有人预订了。
上面有标签。
Notes
1. Seat the diner, 引座。
西方人到餐厅用餐通常不可自己寻找座位,而由餐厅服务人员领座。
2. How about……可用what about来代替,about后面接名词。
这是口语常用句型,用于表达提议或询问对方提议的态度。
例如:G:I don’t like pork.
C: How about fish Our Sweet and Sour Fish are very famous in this city.
3.So busy here.是“It is so busy here.”的省略。
Busy在这里是热闹、繁忙的意思。
如果客人说crowded(拥挤)就表示这里人太多,已经使他感觉不愉快了。
会话参考译文
A. 安排散客就座
领座员:下午好,小姐,您预订了吗?
客人:对,我订了12点半的餐位,我姓布什。
员:对,欢迎光临,布什小姐。
请走这边。
靠窗的那张餐位怎么样?
客:哦,相当好。
能看见城市的美景。
员:对。
您请坐。
我马上去把菜单拿来。
B. 安排团体客人就座
服务员:晚上好,女士们,先生们,欢迎光临我们餐厅。
你们是同一个旅行团的吗?
客人:是的。
我们在你们餐厅已经预订好了。
员:是的。
你们的餐桌在那儿。
请走这边。
客:谢谢。
员:这是你们的餐位,总共3张,从6号位到8号位。
怎么样?
客:很好。
员:请入席。
请你们每次用餐坐在同一张餐位上,请稍等,我们马上去把你们的食品和饮料拿来。
客:小姐,我可以要茅台吗?
员:可以的,但您得另外付费。
客:是的,我会付的。
顺便问一下,我想品尝一下这儿的名菜,我可以要一些吗?
员:当然可以。
因为你们是团体客人,我们已经替你们安排了套菜。
假如您想另外加菜的话,您也得额外付费。
客:哦,我明白了。
我会付费的。
员:请稍等。
这是菜单。
您可以从菜单上选你喜欢的菜。
我一会儿就来取点单。
客:多谢了。
C. 安排未预订客人就座
服务员:晚上好,先生。
客人:呀!真热闹,能给我安排一张两人的餐桌吗?
员:请问您有预订吗?
客:没有。
员:那对不起,我现在也没办法。
这会儿都挤满了。
客:可我们明天上午就离开这儿了。
我们是慕名而来。
听说这里的菜美味可口。
你不会让我们带着遗憾离开吧!
员:当然不会。
可是你们能不能等一会儿?
客:我们愿意等一会儿。
员:好的,请先到休息室等一会儿,或者到酒吧喝一点儿饮料。
一有空位,我会通知你们的。
客:您这样做真太好了。