外贸订单跟进模板

史上最全订单跟进英文模板未付款订单怎么办？客户投诉质量问题如何沟通？物流速度太慢怎么让买家理解？如何让买家留好评？…小编为大家精心准备了很全面订单的回复模板，您可以找到各种情况下对海外买家的回复办法哦。

1. 未付款订单的催款模板。

（请根据您产品自身特点对描述内容进行修改）Dear xxxWe have got your order of XXXXXX。

But it seemsthat the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, Iwill process the order and ship it out as soon as possible. Thanks!2. 查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间Hi, xxx,Thank you for your payment for orders xxxxxxx. We will be dispatching these itemswithin the next 3 days. If you have any questions or problems, contact usdirectly for help.3. 填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）Hello, xxx,We are happy to tell you we have dispatched your order! You can track itsprogress with the following tracking number: xxxxxx You can also track the delivery of your order yourself here: .It usually takes about 30 days for your order arrive, but as this is theshopping season, the logistics companies are very busy and some orders may takeslightly longer to arrive.If you have any questions or problems, contact us directly for help.4. 超过5天还未更新物流信息，让买家再等待Dear xxx,As we all know, it’s the busiest part of the shopping season and the logisticscompanies are running at maximum capacity.Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.Thank you for your patience!5. 货物退回，换物流方式重新给买家发货，并延长收货时间Hello, xxx,Due to the overwhelming demand for logistics this shopping season, the originaldispatch has failed.Don’t worry! We have already dispatched your orderwith a different logistics company. You can track the new delivery of yourorder here: .We have also extended the time period for you to confirm delivery.If you have any questions or problems, contact us directly for help.6. 长时间在途，确认是否收到货物，减少买家未收到的担忧Hello, xxx,If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way!Don’t worry about your money or your purchase either – if you do not receive your package, we will resend your order, oryou can apply for a full refund.If you have any questions or problems, contact us directly for help.7. 距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷Hello, xxx,We have checked the tracking information and found your package is still intransit. This is due to the overwhelming demand for logistics this shoppingseason.We have also extended the time period for you to confirm delivery.If you have any questions or problems, please contact us directly forassistance, rather than submitting a refund request. We aim to solve allproblems as quickly as possible!Thanks!8. 客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。

发货前两周告知客户预计发货时间，同时通知客户支付余款Dear John,Your order is expected to be ready for shipment around 20th Oct.Please kindly check and make the balance payment with the below details:Total $39,860.00Paid $3,200Balance $36,660.00Looking forward to hearing from you soon.Sincerely,Lily订舱后反馈订舱情况，告知客户预计装柜日期和ETD（预计开船日期）Dear John,We have booked the shipment today, the goods will be loaded into container in our factory on 21th oct, the shipment date has been scheduled on 25th Oct.I will send you the loading photos after the loading in factory, and will keep you updated about the shipment.Sincerely,Lily装柜当天发装柜照片给客户Dear John,The goods have been loaded into container today in our factory. Attached please find the loading photos.I will send you the shipping documents in my next mail.Sincerely,Lily装柜当天发议付单付草本给客户，并让其确认内容Dear John,Enclosed please find the draft copy of the shipping documents, please check and let me know if they are ok.Waiting for your information.Sincerely,Lily由于天气原因，预定船期被船公司推迟了Dear John,Due to the bad weather in the seaport, the shipment of [Invoice number] has been postponed to 19th July by the shipping company.Please kindly note this, and we will keep you updated about the shipment.Sincerely,Lily开船当天告知客户实际开船日期和预计到达日期（ETA)，以及清关单据预计寄送日期Dear John,The shipment has been made on 28th October, and the ETA is 25th November.We are working on the shipping documents now, and they are expected to be sent to you on 2nd November.Sincerely,Lily清关文件寄出后告知客户快递单号和跟踪链接Dear John,The shipping documents has been sent to you by DHL today. You can track it with the waybill number [12345678] at ... Have a nice day!Sincerely,Lily网上跟踪单据是否签收，并和客户确认Dear John,Today I have tracked the shipping documents on DHL website and found that they have been signed by “Donald Trump”. Have you receive it?In case you have any questions, please let me know.Sincerely,Lily货物到港前一周，告知客户货物预计到港时间，提醒客户安排清关提货Dear John,How are you?The shipment are expected to arrive Hamburg port on 28th November(next monday), please kindly pay attention to its arrival and arrange the custom clearance.In case you have any questions, please feel free to let me know.Sincerely,Lily货物到港两周后，询问客户是否提到货，货物有无问题Dear John,Have you received the goods?If you have any questions or problem with this shipment, please feel free to let us know.Sincerely,Lily。

客户收到形式发票说会安排支付定金，同时让报海运费Dear John,Thanks a lot for your efficient work.If possible, please kindly send us the bank slip once the deposit is made, so that we will be able to track the payment with our bank.As for the freight cost from China port to Hamburg, I will check it for you tomorrow morning immediately when we get back to office, because it is evening now here in China.Have a good day!Sincerely,Lily几天过后仍未收到客户订金，和客户沟通情况并报海运费Dear John,How are you today?Please let me know whether you have made the deposit or not, so that we will be able to prepare the raw material in advance and start the production immediately after receiving the deposit.We have checked the freight cost with our shipping agent this morning, currently the freight cost from China port to Hamburg is USD1,200/20′GPLooking forward to hearing from you soon.Sincerely,Lily客户说定金已付，并发来付款水单（凭证）Dear John,Thanks a lot for sending us the bank slip, we will check with our bank and let you know immediately once we receive it.Have a nice day!Sincerely,Lily通知预付款（定金）已收到，并询问相关装运信息Dear John,How are you today!Deposit received, thanks. We are arranging the production now, and will keep you updated about the progress.By the way, please let us know the below information for arranging the shipment later on.1.Please let us know the name and contact information of both the Consignee and Notify party, these information will be shown on B/L.2.We will send Commercial Invoice, Packing List and B/L to you, what other documents do you need us to provide?3.Please let us know your receipt address for the shipping documents.Looking forward to hearing from you soon. Sincerely,Lily。

客户一直不确认订单，如何跟进前提：有个南美洲玻利维亚的客户，询盘防静电手套。

从4月上半个月沟通到现在，产品，价格，运费，交期，付款方式等都已告知了，中间客户有问到样品是否可以提供，已把样品的快递寄样费用也告知了，后来中间一段时间客户没回复，不过中间也一直在跟进，最近回复说“感谢你的来信，我会尽快确认购买的，请耐心等待”。

请问接下来我该怎么回复或跟进以提高其从我这里下单或购买个样品的概率？这个时候要站在帮助客户的角度找出背后的原因，利用下面这个话术跟进客户：Dear Xxx,Thank you very much for your kind reply.Sure now it is very important time for both of us, a good business needs more communication. If you still have some difficulties or concerns please must be free to share me so that I can offer you the help with my professional product knowledges or experience, I do believe I should have something that you may probably need from.Sure we are open to any suggest which would help us to move the order forward. Your reply on the feedback would be helpful for us to move the order faster and easier. Looking forward to your kind reply.Best RegardsYoursXxx.这个时候要站在帮助客户的角度找出背后的原因，利用下面这个话术跟进客户（这个话术专门是用来针对那些客户说要考虑一下，或是跟公司/老板/搭档等商量一下的时候常用的话术）：Dear Xxx,Thank you very much for your kind reply.Sure now it is very important time for both of us, a good business needs more communication.If you still have some difficulties or concerns please must be free to share me so that I can offer you the help with my professional product knowledges or experience, I do believe I should have something that you may probably need from.Sure we are open to any suggest which would help us to move the order forward.Your reply on the feedback would be helpful for us to move the order faster and easier. Looking forward to your kind reply.Best RegardsYours Xxx.跟进客户一直没有回复消息前提：有个客户，谈到订单了。

订单全程跟踪模板好的沟通能减少很多与买家之间不必要的纠纷，我们需要结合我们客观的优质产品和服务，大力提升订单转化率以及买家的回头率。

有问题多跟客户沟通确认,加深客户对我们店铺的印象，培养成老客户大客户。

今天主要讲解订单全程跟踪流程及一些个人建议模板。

1.未付款订单的催款模板（可以根据自己店铺产品进行修改补充）Dear xxx,Thank you for your order xxx（order No.）,but the order is still unpaid. If there's anything we can help with(such as the price,size,color and so on), please feel free to contact us. after the payment is confirmed, we will ship it out ASAP.Thank you!Best Regards!xxx2.催款留言后还没付款Hello Dear friend,We have the stock for your order,please make payment timely.Have any problem about order please let me know.Thank you!(最后我们还可以适当给一点点折扣来促使买家付款；We reduced price by $1 discount,after the payment is confirmed, we will ship it out ASAP.thank you)3.一些高风险平台未审核通过订单（敦煌平台），及时告诉客户Dear xxx,Thank you for your order xxx（order No.）,but the order is not verified by DHgate.Could you kindly contact with DHgate Service,Have any problems please feel free to contact us. after the payment is confirmed, we will ship it out ASAP.Thank you!Best Regards!xxx4.买家直接付款完成的订单，给客户发送订单确认站内信并告知客户预计发货时间Dear xxx,Thank you for your payment for thr xxx order ,we will ship it out within 2 days(or 3-4 days) .If you have any question, please feel free to contact us.Thank you so much !Best Regards5.填写了发货通知后告知买家订单当前状况（订单号，物流跟踪单号，运输方式，预计派送日期等）Dear friend,Your ordered has been shipped out by ePacket(DHL,UPS,Fedex),The Tracking No. is xxx.the estimated arrive time is 15-25 business days.You also can tracking it here:https:///enHoping you can get it soon. Thank you!Best Regards6.超过一周还未更新物流信息，让买家再等等Dear friend,Good day!As we know,It is busiest shopping season,So Your delivery info have not been updated,But do not be worry about it,When the tracking info update We will update the info to you ASAP.Thank you for your patience!Kind Regards!7.货在路上Dear Friend,Your item's status info as below:xxxxxI hope you can receive it soon,when you receive order if any problem please feel free to contact us.Thank you!Best regards8.不确定客户是否收到货Dear Friend,Good day!Order received now? everything's ok? if yes,please leave us 5 stars review,Have any problem please tell us.thank youBest regards9.货物已经处于签收状态，提醒卖家进行确认收货并给予好评Dear friend,How are you?We note your order has been delivered already,Pls kindly make sure your items have arrived in good condition,Have any problems pls kindly contact with us freely.If you like it please leave us 5 stars feedback and positive comments for us.thank you!Best regards10.客户已经给好评Dear friend,Thank you so much for your feedback,it's a great encouragement to us. Welcome to our shop again and please book mark our store.Hoping we can get your new order soon!Thank you again!Best Regards11.提醒买家给自己留评价Dear friend,How are you?We are striving to improve ourselves in terms of better service, quality, shipping, etc. It would be highly appreciated if you could leave us 5 stars feedback, which will be a great encouragement for us. If there's anything I can help with, please don't hesitate to tell us.Best Regards12.给客户评价A.Very nice customer,thank you very much for your support.B.Thank you so much for your 5 stars review.Hoping we can get your new order soon!C.Thank you very much for your feebdack,your support is a great encouragement to us,we will do our best.13.客户投诉产品有质量问题（表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣），跟进订单实际情况进行修改Dear xxx,I am so sorry to hear about that.We have been carefully check the product and package to make sure everything was in good condition before it ship out.Maybe it damage during the transportation.But I am still very sorry for the inconvenience brought to you.I guarantee We will give you more discount to make this up from your next time.Thank you so much for your understanding!Kind Regards!Xxx14 订单产品断货，推荐类似产品给客户（顺便提醒通知下架的产品一定及时下）Dear xxx,Thank you so much for your order.But we are so sorry the item you ordered are out of stock now.I will check when it will be available again.Here are some similar styles for your reference,Pls kindly check if you like it.Have any problems pls kindly contact with me.Thank you for your understanding!Kind Regards！Xxx15.折扣产品推荐（或是让客户多下一点，升级快的快递）Dear xxx，Good day!Thank you for your order.Here are some items are make big discount for promotion.Could you kindly check if you like it.(you need more this bracelet?If you order 20usd more,We can ship out by Fedex or ups in free for you).Have any problems pls contact me freely.Thanks& Best Regards!Xxx16.向买家推荐新品（圣诞节/夏季新款/新年等节日畅销款推荐）Dear xxx，As the Christmas/new year/...is coming,We have some this hot sale products for your reference,Here are the link for you:.....If you need any other products pls send us the picture,We will quote for you.Thank you!17.放假提醒及催单（趁着提醒放假叫客户下单备货）Dear xxx,Good day!How are you! Long time no contact and hope everything goes well with you. Pls kindly be note that The Chinese New Year Holiday (National Day Holiday/....)will be start about Jan.21th to Jan.31th.Pls place the order in advance.Thank you!Kind Regards!。

外贸跟单邮件范文一、订单确认后的跟进邮件（初次跟进生产进度）主题：Regarding your order [订单号] Production update。

Dear [客户名字],Hope this email finds you well! I just wanted to give you a quick heads up on the progress of your order [订单号].Our production team is like a well oiled machine, and they've already started working on your order. Right now, they're gathering all the materials, which is a bit like a chef collecting all the ingredients before cooking up a delicious meal.We expect to complete the production process within [X] days. But don't worry, if there are any hiccups along the way, I'll be the first to let you know.In the meantime, if you have any questions or special requests, just shoot me an email or give me a call. I'm here to make sure everything goes smoothly for you.Best regards,[你的名字][你的公司名称]二、货物即将完成生产，通知客户安排运输相关事宜。

1.未付款订单Dear ***We have got your order of ***. But it seems that the order is still unpaid. If there’s anything we can help with you, just feel free to contact us. After the payment is confirmed, we will process the order and ship it out as soon as possibleHello,***We are happy to tell you we have dispatched your order! You can tracking number:***You can also track the delivery of your order yourself here:www.***.comIt usually takes about 30 days for your order arrive,but as this is the shopping season,the logistics companies are very busy and some orders may take slightly longer to arrive.If you have any questions or problems,contact us directly for help.4.超过5天还未更新物流信息，让买家再等待Dear ***,As we all know,it’s the busiest part of the shopping season and the logistics companies are running at maximum capacity.Your delivery information has not been updated yet,but don’t worry-we will let you know as soon as an update is available.Thank you for your patience!5.货物退回，换物流方式重新给买家发货，并延长收货时间Hello,***Due to the overwhelming demand for logistics this shopping season,the original dispatch has failed.Don’t worry! We have already dispatched your order with a different logistics company. You can track the new delivery of your order here:We have also extended the time period for you to confirm delivery.If you have any questions or problems, contact us directly for help.6.长时间在途，确认是否收到货物，减少买家未收到的担忧Hello, xxx,If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way!Don’t worry about your money or your purchase either –if you do not receive your package, we will resend your order, oryou can apply for a full refund.If you have any questions or problems, contact us directly for help.7.距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷Hello, xxx,We have checked the tracking information and found your package is still in transit. This is due to the overwhelming demand for logistics this shopping season.We have also extended the time period for you to confirm delivery.If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible!Thanks!8.客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。

外贸如何跟进客户邮件最新模版1.Dear Jain,How is everything going?As the samples were sent out and received last week,may I know if you got the samples yet?How do you like it?We are appreicated your feedback of the samples so that we can go to the next steps.（或者把samples 改成quote,details）Looking forward to your reply.Best Regards and Thanks,Celeste2.Hi Jain,Do you see my offer?What is your opinion?（Is there any updated information about xx？Do you have any news for xx?Any comment about our xx ?)Is there anything I can do at this stage to support you?we will be obliged if you kindly let us know.Have a nice day.Thanks.Celeste3.Hi Jain,Glad to contact you again!Sorry that we still don't receive any information from you. I would appreciate for your any comment about our offer, including price, quality, service. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!Best regards.Celeste4.Hi Jain,Good day.Still no answer from you,how about the xx samples or quote?Fully understand you are busy,but I need to confirm the xx with you(it is my job responsibilty to follow up you and collect the clients' comment to improve my work and offer you quick response)Hope to get your soonest reply. Thanks for your help.Best regards,Celeste。

外贸跟进客户邮件模版外贸如何跟进客户邮件最新模版1.Dear Jain,How is everything going?As the samples were sent out and received last week,may I know if you got the samples yet?How do you like it?We are appreicated your feedback of the samples so that we can go to the next steps.（或者把samples 改成quote,details）Looking forward to your reply.Best Regards and Thanks,Celeste2.Hi Jain,Do you see my offer?What is your opinion?（Is there any updated information about xx？Do you have any news for xx?Any comment about our xx ?)Is there anything I can do at this stage to support you?we will be obliged if you kindly let us know.Have a nice day.Thanks.Celeste3.Hi Jain,Glad to contact you again!Sorry that we still don't receive any information from you. I would appreciate for your any comment about our offer, including price, quality, service. No matter if it is positive answer, It is great help for us to meet your requirement.Waiting for your favorable reply soon!Best regards.Celeste4.Hi Jain,Good day.Still no answer from you,how about the xx samples or quote?Fully understand you are busy,but I need to confirm the xx with you(it is my job responsibilty to follow up you and collect the clients' comment to improve my work and offer you quick response)Hope to get your soonest reply. Thanks for your help.Best regards,Celeste。

1．询问客户对报价的看法Dearxxx,Hope everything goes well with you！Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you and your company.Bestregards二．追问客户的评价，求回复DearxxHow are you recently?Several days no news from you have you got my enquiry for xxxx? Fully understand thatyou are too busy to reply us. But we are still await for your comments. We needyour feedback to go ahead. Thank you in advance.Many thanks and best regards.三．本着小强精神，保证客户收到了报价，重发报价Hello,xxx,Wish you have a nice day!May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give anyadvices to us.Waiting for your favorable reply soon!Bestwishes四：利用报价的有效期给客户一点压力Hello,xxx,Hope everything goes well! It’s Judy.We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX .pls kindly check whether price is workable ? Becasue price will be invalid on xxxx.Wish we will promote business.Bestregards.五：最后一次寻求客户对所询价产品的意见，附上产品目录表Good day! My friends, Judy again.My quotation of xxx you might have received and considered. Could you kindly advise your comments at your earliest convenience?Enclosed is the E-catalog of Kington, please kindly check! If there is any item you are in need of, please contact me! I’ll be more than pleasure to offer the information you want. Thanks…I am of service at any time!BR六：待客户在目录表中发现适合他们市场的产品Hello,my friends,Have u received and checked the E-catalog send in my last email? Hope they are workable for your market! If you find some product really attractive to you, please feel free to contact us. We are more than pleasure to offer you with more information that you want.If you want to estimate the products show, yes, sample can be sent for your reference!We hope can establish a good business relationship with you in the near future.Bestregards七：时不时的问下是否有新的询盘或者订单Dear xxI hope you are doing good.Have you got any new orders ? pls keep me posted if yes, i will send you our updated price for your review.Best regards.八：对于较大的客户我们也可以主动提出提供免费样品哟Dear xxx,Free sample can be sent for yourreference if you need. How's your opinion?As our serveral communication, Ihope that we can build a cooperation between us. Waiting for your reply.Best wishes九：最后的绝招Dearxxx,I have sent you email many times before but have not received any reply from you so I am guessing the emails have not reached you.Could you please drop me a short note if you receive this message and also please tell me if you have any interest in our products? I don’t want to keep bothering you if you don’t haveany interestBestregards十：新产品上市就是很厉害的时候了哦DearxxxGood morning !It is glad to inform you that we have lanched xxx ,which with xxxx优势特点 such as perfect design, low noise, light weightxxxx.Attached with xx and xx for your reference and pls have a try in your market if possible.Bestregards.xxxx十一：告知客户价格表的调整Dearxxx,How are you? Long time no contact and hope everything goes weill with you.Our products and quotation had updated .Would u pls check our new quotation with new items in attachments ?If have any questions,pls contact me freely.Bestregards.十二：看看可不可以转换订单吧Hello,xxx,Now I am writing for keeping in touch with you for further business.If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Kevin可选邮件：1.客户过节，送祝福DearxxxxHappy xxx and we wish you, your family, company enjoy your holidays.As for xxx, if you need any info,pls contact me at any time. We will try our best to satisfied with your requirements.May god bless you and have a nice day.2.给客户发送一封关心的信，提醒客户注意休息，身体健康Deerxxx,Goodday!Happy the coming new year! I know that you will be much busy than before. But, please renmenber to keep enough rest! As all of us know, healthy is the most inportant in your life.Bestregards3.如果我方过节的话DearXXXXSorry for re-troubling you.pls find my pervious email below. Could you kindly check by return today. Because we will on holiday from xx to xx and my email access may be limited.Thank you in advance.Bestregards.2．问客户有没有收到邮件Dear XXX,Your goods have been finished, Kindly see attached images to check!(附几张大货图，很有说服力）please make payment of balance asapso that we can deliver them soon!直截了当。

跨境电商订单跟进邮件模板好的沟通能减少很多与买家之间不必要的纠纷，我们需要很好的利用我们的沟通方式，结合我们客观的优质产品和服务，大力提升交易量以及买家的回头率。

以上模板仅供参考，请结合具体订单和情况进行修改使用。

1.未付款订单的催款模板（请根据您产品自身特点对描述内容进行修改）Dear ***Wehave got your order of ***But it seemsthat the order is still there ' s anything I can help with the price,size,etc.,please feel free to con tact the payme nt is con firm the payme nt is con firmed」will process the order and ship it out as soon as !2.查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间Hi,***Thank you for your payme nt for orders ***We will be dispatchi ng these items with in the n ext 3 you have any questi ons or problems,c on tact us directly for help.3.填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）Hello,***Weare happy to tell you we have dispatched your order!You can track ing nu mber:***You can also track the delivery of your order yourself here:*** It usually takes about 30 days for your order arrive,but as this is the shopp ing season ,the logistics compa nies are very busy and some orders may take slightly Ion ger to arrive.If you have any questi ons or problems,c on tact us directly for help.4.超过5天还未更新物流信息，让买家再等待Dear ***,As we all kno w,it ' s the busiest part of the shopp ing seas onand the logistics companies are running at maximum capacity.Your delivery in formati on has not bee n updated yet,but don ' t worry-we will let you know as soon as an update is available. Thank you for your patie nee!5.货物退回，换物流方式重新给买家发货，并延长收货时间Hello,***Due to the overwhel ming dema nd for logistics this shopp ing seas on ,the orig inal dispatch has failed.Don ' t worry! We have already dispatched your order with a differentlogistics company. You can track the new delivery ofyour order here:We have also extended the time period for you to confirm delivery.If you have any questi ons or problems, con tact us directly for help.6.长时间在途，确认是否收到货物，减少买家未收到的担忧Hello, xxx,If you haven ' t received your order yet, please don ' t worry. Wejust checked the tracking information and it ' s on its way! Don' t worry about your moneyor your purchase either —if you do not receive your package, we will rese nd your order, oryou can apply for a full refu nd. If you have any questi ons or problems, con tact us directly forhelp.7.距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷。

（跟进客户1）Dear friend,How’s everything going?I am Kelly from YIYATE Technology Company; I acquired your information from the data of our store, hoping that we can establish a long-term business relationship with each other.My dear friend, recently, there are a series of promoting activities in our store. Therefore, if you are interested and at the demand of TV box products, please contact me without hesitation. (Trade Manager: cn1510638549) It would be my pleasure to help. What’s more, I can apply more reasonable discount for you according to your order. It would be really my honor to do business with you. Thank you so much! Have a perfectly nice day!Any early reply would be highly appreciated!Yours truly,Kelly Yu（跟进客户不回）Dear friend,Good day!Kelly from YIYATE Technology is here again. I sent you an email yesterday, but there’s no reply. I’m writing to ask whether you had received my email or not. I just want to make sure that my email has been delivered successfully so that no one is going to miss any information and opportunity of business establishment. Thank you so much for your time! Have a perfectly nice day!I’m looking forward to hearing from you!Best regards!Kelly Yu（询盘不回）Dear friend,How’s everything going?This is Kelly Yu from YIYATE Technology, you placed an inquiry on our products the other day, and I’ve kindly replied you with our quotation. Have you received my email, my friend? I just want to make sure that you’ve received my email because I don’t want to lose any opportunity of establishing business relationship with you. Therefore, if you had received my email and areinterested in our products, please kindly tell me without hesitation. I’m looking forward to doing business with you, my friend. If there’s anything you need, please contact me right away. Have a perfectly nice day!I’ll be appreciated if you could reply me early. Thank you so much!Best regards!Kelly Yu（跟客户联系感情）Dear friend,How’s your day!This is Kelly Yu from YIYATE Technology, do you still remember me? I’ve sent you an email the other day. And now I’m writing to say hello and show my best regards to you, my friend. Hope you can enjoy your day. PS: If you are at the demand for tv box, please don’t hesitate to contact me. It would be my pleasure to serve you. I’m looking forward to making friends and establishing a long-term business relationship with you. Have a perfectly nice day!I’d be so appreciated if you could reply me early. Thank you so much!Yours truly,Mercy Xu（跟进每天不付款客户1）Dear friend，How’s your day?This is Kelly Yu from YIYATE Technology. My dear friend, you’ve placed an order from our store yesterday, the order number is and the product you ordered is .However, it seems unpaid. Now I’m writing this to you, hoping that you could tell me the exact problem of it, and then we can solve it together. Is there anything you’re not satisfied with our products? Or did you place the wrong order? Or is there any difficulty paying the order? Or is there anything else that makes you unwilling to pay? Please kindly tell me, my friend. I will always be ready to help. Have a nice day!Any early reply would be highly appreciated.Best regards!（跟进每天不付款客户2）Dear friend,Good day!This is Kelly Yu from YIYATE Technology. My dear friend, I sent you an email yesterday with the purpose of order confirmation. Have you received my email? I just want to make sure that you’ve received my email, my friend. The last thing on earth that I would do is to do something with no outcome, and I will never quit on something that I’ve never really tried. I do believe that you’re a lot similar to me in this issue, right? Therefore, if there’s anything you may need my help, I’d be so glad to do that for you. Please kindly reply me earlier, so that we can fix the wrong to the right. Thank you so much! Have a perfectly nice day!I’m looking forward to hearing from you soon.（跟旺旺客户联系感情）Dear friend,How’s everything going?This is Kelly Yu from YIYATE Technology. I’m writing this email to tell you that I am now in charge of this section. Although I am a rookie in our company, but I am young and quick learning, I will try whatever is within my reach to serve you. And I do hope you could offer me an opportunity to do business with you. Hopefully, this is a good beginning of the establishment of a long-term business relationship. If there’s anything I can do for you, please contact me without hesitation, I’ll be so ready to serve you! Have a perfectly nice day!Any early reply would be highly appreciated!Best regards!客户不回复Dear friend,I am so sad that you don't reply me any more. I don't know what exactly the problem is that makes you doing this, but I really don't want to lose a going-to-be partner like you. I know you're a decent guy who wants to do business with the people similar to you. Maybe there's something that I've done not so well, but I really hope youcould offer me a second chance. Please kindly reply me, I don't mean to be annoying, but I'm really hoping that we could do business together, and if you want, we could be friends, too. I love making friends with people. Thank you so much for your time, wish you have a perfectly nice day!I'm desperately waiting for your reply.Yours faithfully,（跟进老客户不付款3）Dear friend,How's everything going?I've been sending emails to you with the hope to confirm some information of your order , but it seems no reply. I'm so sad about this. I've tried so hard to get touch with you and want so badly to help you solve the problems occurred. But there is nothing and nobody responding me. I'm really upset. Is there anything I did wrong or whatever that makes you unwilling to reply me? I really have no idea about this. So could you please kindly reply me, just tell me the reason of this and I will not bother you any more. I'm sorry to take you so much time, but I really want to help. Please please please do me this favor so that I would not do anything useless. Thank you so much!I'm desperately waiting to hear from you.Yours faithfully,（周末给客户留言模板）Hello,XXX. It's Mercy from KBL Hair again. It's another weekend, huh? Haha~ I am just writing to tell you that it's Saturday in China now and I am going to have one day off on Sunday. So I may not be able to make a prompt reply to your email, yep only if you would email me. Haha~ Anyway, have a nice weekend and c ya~Best regards!俗话说得好：“滴水之恩，当涌泉相报”.知恩图报，是做人的良知；忘恩负义，被人们所不齿。

询盘跟进第一封回盘发出，几天过去了，客户没有回复，建议用下面模板跟进：Dear ***,For several days no news from you, my friend. I am writing for reminding our offer for items of ***dated on***according to your relative inquiry, Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on service of you in near future. Looking forward to your prompt response.Best wishes附上之前的邮件十天左右过去，客户还是没有回复，用以下模板再跟进：Dear ***,How are you? Hope everything is ok with you all long. I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive price. By the way, how about your order with items of ***? If still pending, we would like to offer our latest price to promote an opportunity to cooperate with each other. If there is anything we can help you, we shall be much than pleased to do so. Looking forward to your prompt response.Best wishes(最好把第一次发给客户的邮件内容和客户最初的询盘附在邮件下方以提醒买家。

外贸跟单话术
外贸跟单的话术需要专业且礼貌，同时要确保信息准确无误。

以下是一些常见的外贸跟单话术示例：
1、订单确认：
“感谢您的订单。

我们已经收到您的订单详情，并正在处理中。

请确认以下订单信息是否正确：[详细订单信息]。

”
2、生产进度更新：
“关于您的订单，我们想通知您目前的生产进度。

目前，[具体进度信息]。

我们预计在[预计日期]完成生产。

”
3、发货通知：
“很高兴通知您，您的订单已经发货。

随附的是发货单和物流跟踪号：[跟踪号]。

您可以通过此号码跟踪包裹的最新状态。

”
4、解决问题：
“我们注意到您在最近的订单中提出了一些问题。

我们非常重视这些反馈，并正在积极解决。

具体来说，我们已经[具体解决措施]。

”
5、后续跟进：
“我们希望确认您已经收到货物，并且对产品质量感到满意。

如果有任何问题或进一步的需求，请随时与我们联系。

”。

外贸订单跟进话术在外贸行业中，订单的跟进是非常重要的环节。

通过有效的跟进，可以加强与客户的关系，提高订单的完成率，并为未来的合作打下良好的基础。

为了更好地开展外贸订单的跟进工作，以下是一些常用的话术，供大家参考。

1. 确认订单细节当您的客户下达订单后，第一步是确认订单细节。

您可以使用以下话术与客户进行联系：“您好，非常感谢您的订单。

请问是否可以再确认一下订单的细节，以确保我们的理解是一致的。

”通过确认订单的细节，可以避免后续出现误解或者错误。

2. 订单进度确认一旦订单开始执行，了解订单的进度是非常重要的。

您可以使用以下话术进行确认：“您好，我是**公司的销售代表。

我想了解一下我们最近订单的执行进度，是否可以提供一些更新的信息呢？”通过及时了解订单的进展，可以及时应对可能出现的问题，确保订单按时交付。

3. 增加客户参与度对于一些大型订单或者重要的客户，适时增加客户的参与度是有益的。

您可以使用以下话术邀请客户参与订单的进展：“非常感谢您对我们的信任和支持。

考虑到这是一个比较重要的订单，是否可以邀请您参与到我们的进展会议中，以确保我们的合作迅速而顺利？”通过增加客户的参与度，可以更好地了解客户的需求，并及时解决问题。

4. 处理问题的处理在订单执行过程中，可能会出现一些问题，如延迟交付、质量问题等。

如何与客户沟通和处理这些问题是至关重要的。

您可以使用以下话术与客户进行沟通：“非常抱歉，我们在订单执行过程中遇到了一些问题，导致交付时间延迟了。

我们非常重视您的订单，正在全力解决问题，以确保最终的交付质量。

请您谅解并给予我们一些时间。

”通过及时沟通，并以解决问题为导向，可以维护良好的客户关系。

5. 定期汇报订单进展定期向客户汇报订单的进展是增加客户信任和满意度的有效方式。

您可以使用以下话术进行对话：“您好，我想向您汇报一下我们最近订单的进展情况。

目前，我们的团队正在全力以赴地完成每个生产环节，以确保订单按时交付。